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Procedia - Social and Behavioral Sciences 106 (2013) 2037 – 2043 1877-0428 © 2013 The Authors. Published by Elsevier Ltd. Selection and peer-review under responsibility of The Association of Science, Education and Technology-TASET, Sakarya Universitesi, Turkey. doi:10.1016/j.sbspro.2013.12.232 ScienceDirect Available online at www.sciencedirect.com © 2013 The Authors. Published by Elsevier Ltd. Selection and peer-review under responsibility of The Association of Science, Education and Technology-TASET, Sakarya Universitesi, Turkey.

Perception of Service Quality: Student Oriented Model

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Page 1: Perception of Service Quality: Student Oriented Model

Procedia - Social and Behavioral Sciences 106 ( 2013 ) 2037 – 2043

1877-0428 © 2013 The Authors. Published by Elsevier Ltd.Selection and peer-review under responsibility of The Association of Science, Education and Technology-TASET, Sakarya Universitesi, Turkey.doi: 10.1016/j.sbspro.2013.12.232

ScienceDirectAvailable online at www.sciencedirect.com

© 2013 The Authors. Published by Elsevier Ltd.Selection and peer-review under responsibility of The Association of Science, Education and Technology-TASET, Sakarya Universitesi, Turkey.

Page 2: Perception of Service Quality: Student Oriented Model

2038 Metka Kogovsek and Mojca Kogovsek / Procedia - Social and Behavioral Sciences 106 ( 2013 ) 2037 – 2043

Page 3: Perception of Service Quality: Student Oriented Model

2039 Metka Kogovsek and Mojca Kogovsek / Procedia - Social and Behavioral Sciences 106 ( 2013 ) 2037 – 2043

Page 4: Perception of Service Quality: Student Oriented Model

2040 Metka Kogovsek and Mojca Kogovsek / Procedia - Social and Behavioral Sciences 106 ( 2013 ) 2037 – 2043

Page 5: Perception of Service Quality: Student Oriented Model

2041 Metka Kogovsek and Mojca Kogovsek / Procedia - Social and Behavioral Sciences 106 ( 2013 ) 2037 – 2043

Page 6: Perception of Service Quality: Student Oriented Model

2042 Metka Kogovsek and Mojca Kogovsek / Procedia - Social and Behavioral Sciences 106 ( 2013 ) 2037 – 2043

Page 7: Perception of Service Quality: Student Oriented Model

2043 Metka Kogovsek and Mojca Kogovsek / Procedia - Social and Behavioral Sciences 106 ( 2013 ) 2037 – 2043