• • PEOPLESOFT • E-BUSINESS SUITE • SIEBEL •PEOPLESOFT • E-BUSINESS SUITE • SIEBEL •• • HUMAN CAPITAL MANAGEMENT • FINANCIALS • SUPPLY CHAIN MANAGEMENT HUMAN CAPITAL MANAGEMENT • FINANCIALS • SUPPLY CHAIN MANAGEMENT

••• • TECHNOLOGY • CUSTOMER RELATIONSHIP MANAGEMENT •TECHNOLOGY • CUSTOMER RELATIONSHIP MANAGEMENT •

2

Agenda

Overview of the Healthcare Industry User Group

HIUG Pillar Groups and ActivitiesWeb Site Overview – HIUG.OnlineHIUG Conference Information

3

Overview of the Board - Officers Linda Helgerman – President

University of Virginia Health System

Chris Ryzewski – Vice PresidentNorthwestern Memorial Healthcare Corp. 

Joy McIntosh – Event ChairLahey Clinic

Holly Howard – SecretaryTexas Children’s Hospital

Bernadette Dorris – TreasurerErlanger Health System

4

Overview of the Board – Pillar ChairsTrudy Melzer - Human Capital Management

University of Pittsburgh Medical Center

Deborah Hetrick – Supply ChainOhioHealth

John Martines – Tools & TechnologyThomas Jefferson University  

Claire Suplee – FinancialsUniversity of Pittsburgh Medical Center   

Don Rice – Customer Relationship Management Blue Cross Blue Shield North Carolina

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The Board’s Role To offer excellent networking opportunities for our members.

We are doing this via:State of the art web site available to all Oracle Healthcare users with tools to locate fellow members, facilitate email communications, catalogue best practices and share solutions to Oracle related operational challenges. This online environment is like having a year round “conference”! HIUG Online has 179 healthcare institutions represented, across 2887 members

Emails Sent via Forums:• Jan ‘09 – 176,603• Feb ‘09 - 141,095• Mar ‘09 - 124,409• Apr ‘09 (through Apr 21) – 76,446

• Average of around 147K emails a month, about 32,400 emails per business day.

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The Board’s Role To offer excellent networking opportunities for our

members.We are doing this via:

On-Line Enhancement Tracker to identify and prioritize product development requests. This helps us work with Oracle to prioritize software solutions geared for HealthcarePillar Chairs who facilitate dialogue among members on a monthly basis via scheduled conference callsHosting an invigorating and highly informative annual user conference for all Oracle Healthcare Customers

7

Accomplishments for 2008 Expanded our reach across the healthcare continuum:

Established a CRM PillarContinued to develop a Canadian “Special Interest Group”Continued to develop a Hyperion “Special Interest Group”

Most successful conference ever in June 2008!512 attendees88 Healthcare Organizations represented

Created formal feedback mechanism to provide information from HIUG members to Oracle

8

Board Activities & Goals for 2009 Continue to network with payor organizations for

inclusion and representation Continue the evolution of HIUG Leadership Continue to increase user participation and number

of user led sessions at the annual conference Continued refinement of web site content

9

HIUG Membership

1118

1586

2053

24362784 2887

2004 2005 2006 2007 2008 2009

Total Members

10

Why sponsor the HIUG.Online?Reasons to sponsor HIUG.Online:

Access to over 179 healthcare organizations and over 2800 members from decision makers to decision influencersIf you want to let the HIUG membership know who you are and how you can help them with their systems - there is only one place to do that – HIUG.Online

11

Why sponsor the HIUG.Online?Reasons to sponsor HIUG.Online:

You could also get access to: • Client Application & Project Profiles• Access To Member Issue Logs• Participate in HIUG Forums/ListServs

And, you could also get the following benefits:• Send targeted emails to all members of the HIUG

community to promote your company. • List your company events for all HIUG members to

see on their personal calendar when they login. • Post your news and press releases in the members’

database. • Post your marketing materials in the HIUG File

Library.

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Why attend the HIUG Conference?

Over 250 attendees submitted surveys after the 2007 conference:

37% felt it was the opportunity to make contact with other professionals 27% attended due to the topics in the program18% wanted to hear Oracle's strategy 10% felt it was the opportunity to make contact with speakers and presenters

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Why attend the HIUG Conference? Functional and technical leaders at healthcare institutions

across the country agree there is significant value and return on investment provided by attending the Healthcare Industry User Group’s annual conference, INTERACT ’09.

“I've been attending the HIUG Conference for the past 5 years. As a matter of fact, HIUG is the only Oracle…conference I attend on an annual basis. I attend HIUG because it is smaller in size than other healthcare conferences and it remains focused on Oracle products. HIUG gives me access to other Healthcare companies who utilize Oracle products. This networking opportunity and the sessions offered by both Oracle and other participants allow me to find companies that have implemented opportunities and solved problems before me. I don't have to reinvent the wheel; I can meet and ask questions of people who have already experienced similar situations…”

Lisa MosesDirector, IT Customer Service & PeopleSoft ApplicationsSava Senior Care

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Why attend the HIUG Conference? Functional and technical leaders at healthcare institutions

across the country agree there is significant value and return on investment provided by attending the Healthcare Industry User Group’s annual conference, INTERACT ’09.

“The HIUG is the conference of choice for Health First! The support team here has missed only one since its inception ten plus years ago. It is the best and only opportunity each year to interact and learn from our Healthcare peers. The HIUG provides a forum for collaboration and helpful information regarding issues and/or challenges your organization might be having whether you are upgrading and looking to streamline processes. Additionally, we are confident the information our team has brought back from the HIUG has been the central reason Health First has been awarded the designated "Most Wired Healthcare System" for the past four years.”

Ginger BonhamDirector of FinanceHealth First, Inc.

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HIUG Conference InformationPast Conferences

2002 – Paradise Point, San Diego, CA2003 – Barton Creek, Austin, TX2004 – Sawgrass, Jacksonville, FL2005 – Westin Kierland, Scottsdale, AZ2006 – JW Marriot, Orlando, FL2007 – Westin Kierland, Scottsdale, AZ2008 – JW Marriot, Orlando, FL2009 – Westin Kierlan, Scottsdale, AZ2010 – Rosen Shingle Creek, Orlando, FL

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HIUG Conference Attendees

297303

378440 453

497512

-50

50

150

250

350

450

550

650

2002 2003 2004 2005 2006 2007 2008

Attendees

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HIUG Conference InformationConference Growth

Healthcare Conference Organizations

Attendees2002 – 2972003 – 79 3032004 – 81 3782005 – 83 440 2006 – 85 4532007 – 93 4972008 - 88 512*

*60% of 2008 Attendees were Managers, Directors, Administrators and VP’s

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HIUG Conference – User Presentations

1719

28 2832 30

34

25

0

5

10

15

20

25

30

35

40

2002 2003 2004 2005 2006 2007 2008 2009

UserPresentations

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2009 Sample Presentation TopicsPresentations from the 2009 conference:

Implementing Absence Management: A Case Study

by Stephan James, Temple University Health SystemOnline PeopleSoft Tuition Reimbursement

by Louise Hurd, Partners Healthcare Systems, Inc. Automating Requisitions for Implants – Integrating a Surgical System with PeopleSoft eProcurement

by Kim Madden, University of Pittsburgh Medical Center

How Improving Payroll Performance in DB2 Mainframe by 50%

by Scott Paulin, Kaiser Permanente

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Why sponsor the HIUG Conference?Reasons to sponsor the conference:

Break from the herd!

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Why sponsor the HIUG Conference?Reasons to sponsor the conference:

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Why sponsor the HIUG Conference?Reasons to sponsor the conference:

Demonstrate your company’s commitment to, and support of, your existing healthcare clients and potential clients Opportunity to meet face to face and network with HIUG members Attend sessions by Oracle on product directions Attend presentations by healthcare organizations who will share their successes and discuss how to better utilize their Oracle systems

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HIUG Conference – Vendor Sponsors

1416

18 18

27 2729

26

0

5

10

15

20

25

30

35

2002 2003 2004 2005 2006 2007 2008 2009

Vendor Sponsors

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Why sponsor the HIUG Conference? Interact 2009 Exhibit Hall Hours

SUNDAY, June 7th8:00 am - 3:00 pm Booth Setup4:00 pm - 6:00 pm Opening Reception4:00 pm - 7:00 pm Exhibit Hall Open (Reception is in Exhibit Hall)

MONDAY, June 8th9:30 am - 1:30 pm Exhibit Hall Open1:30 pm - 4:30 pm Exhibit Hall closed to prepare for Vendor Reception*4:30 pm - 6:30 pm Vendor Reception

Tuesday, June 9th10:00 am - 1:00 pm Exhibit Hall Open1:00 pm - 5:00 pm Exhibit Hall tear-down

*Exhibit Hall closed during sessions Monday afternoon from 1:30 pm - 4:30 pm to prepare for Vendor Reception

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Why sponsor the HIUG Conference?Exhibits and Sponsorship Contact

Bob BlackburnHealthcare Industry User Group Exhibits ManagementPH: 519-749-0454FX: 519-743-0621Cell: 519-500-1412rnb@blackburnconsulting.ca

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Why sponsor the HIUG Conference?HIUG.Online Sponsorships – Stay

connected with the HIUG membership year-round.

All sponsors of HIUG Interact 2009 have the option of purchasing either a Gold or Platinum level sponsorship for HIUG.Online at 50% off the standard offering rates. Excellent value – Please contact Bob Blackburn for additional details as HIUG.Online sponsorships must be invoiced separately.

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Wrap Up

Questions?