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People Styles

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Communication Skills

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Program Director of Training & Human Development at AADP Diploma of Psychology, Alison, 2012 Sales Management & Marketing Diploma, Cambridge International College, 2011 B. Sc. Pharmacy, Alexandria University, 2006 Neuro Linguistic Programming “NLP” Diploma, American Board of NLP Neuro Conditioning Dynamics “NCD” Diploma, Canadian Training Center Certified Trainer, Ministry of Education, Saudi Arabia Certified Professional Trainer in Thinking skills, Ibdaa’a Center, Saudi Arabia Certified International Trainer “CORT 1-6” Thinking Program, Edward Debono Certified Trainer, TRIZ “Theory of Inventive Problem solving”, XAAB, Saudi Arabia Member at “TRIZ Association of Asia” Member at The “Altshuller Institute for TRIZ Studies” Ideal Student Award, Alexandria, 1998 Hobbies: Reading - Ping Pong - Travelling- Internet

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Introduction Social styles Thinking Styles-HBDI©

Representational Systems Summary Questions References & Resources Contacts

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7 billion people. 257 countries. 10,000 Spoken Languages 6 official languages 4 Behavioral Styles 4 Thinking Styles 3 Learning Styles

If you know people’s

languages, you can communicate with them.

If you know people’s

styles, you can communicate with them

effectively .

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Why People Styles? To have better understanding of ourselves. To provide us the skills to communicate more effectively with other

people.

Who should take People Style ? Leaders, Managers, Supervisors, Salespeople, Teams, Customer

Service Professionals, Parents, Married Couples and Kids, etc.

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MBTI “Psychological styles” DISC “Behavioral styles” Social Styles “Behavioral styles” Herman Model “Thinking styles” Representational Systems “Learning styles”

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A Colorado State University research study in conjunction with Regis Learning Solutions, September, 2007

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A Colorado State University research study in conjunction with Regis Learning Solutions, September, 2007

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Analytical Driver Expressive Amiable

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Task Oriented

People Oriented

Style need: Personal security Style Orientation: Relationships Growth Action: To Initiate

Style need: To be Right Style Orientation: Thinking Growth Action: To Declare

Style need: Results Style Orientation: Action Growth Action: To Listen

Style need: Personal approval Style Orientation: Spontaneity Growth Action: To Check

Requests Questions

Demands Statements

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People with an Analytical Style are typically described by others as quiet, logical and sometimes reserved. They tend to appear distant from others and may not communicate with them unless there is a specific need to do so. ABC of Analytical style: A= Actions Toward Others

The Analytical Style person can appear uncommunicative, distant and cool. These people are cooperative as long as they have some freedom to organize their own efforts. They tend to be cautious about extending friendships.

B = Best Use of Time The Analytical Style person has a strong time discipline coupled with a slow pace to

action. He or she moves with deliberateness and takes time to review all facts and available data. They do not respond well to being rushed. C= Customary Approach to Decisions-making

The Analytical Style person tends to make decisions based on facts and verifiable information. They need evidence and want to be sure that decisions made today will be valid in the future

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People with an Amiable Style are typically described by others as informal, casual and easy going. They appear less demanding and generally more agreeable than others. They are interested in achieving a rapport with others and they openly display their feelings to others. ABC of Amiable style: A= Actions Toward Others

The Amiable Style is the most “people oriented” of the four Styles. To this Style, people count as people rather than a way to achieve results or recognition. The Amiable person prefers cooperating or collaborating with others to competing with them.

B= Best Use of Time The Amiable Style person tends to move slowly with less time discipline. They prefer to

avoid direct confrontations. They want time for small talk and socializing before moving to the matter at hand. C=Customary Approach to Decisions-making

The Amiable Style person values the input of others. Their decision-making process can be influenced by others. They are not risk-takers and attempt to reduce risk by ensuring actions will not damage ongoing personal relationships.

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People with the Expressive Style are typically described by others as personable, talkative and sometimes opinionated. They tend to be more willing to make their feelings known to others. They can appear to react impulsively and openly show both positive and negative feelings. ABC of Expressive lstyle: A= Actions Toward Others

The Expressive Style person appears communicative, fun, exciting, approachable and competitive. They generally approach situations in a more casual manner than other Styles of people. They often openly Share their feelings and thoughts with others.

B= Best Use of Time The Expressive Style persons tends to move quickly in their actions with less discipline about

time. They rapidly get into a social interaction and appreciate others to stimulate them. They often will change course rapidly. C=Customary Approach to Decisions-making

The Expressive Style person tends to take risks based on the opinions of people he or she considers important or successful. Opinions may mean more in decision-making than facts or logic. The Expressive Style person tends to respond to special benefits or incentive when making decisions.

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People with a Driving Style are seen by others as active, forceful and determined. People with a Driving Style are direct. They initiate social interaction and they focus their efforts and the efforts of others on the goals and objectives they wish to get accomplished. ABC of Driving style: A= Actions Toward Others

The Driving Style person is typically more oriented toward results and tasks than toward relationships people. They are typically described as cool, less personable, guarded and at times aloof. They typically do not openly show their feelings or reveal the depth of their emotions.

B= Best Use of Time Driving Style people have little tolerance for actions they deem a waste of time. They prefer

getting to the point and staying on target. They prefer others to show respect for time by sticking to a schedule. C=Customary Approach to Decisions-making

When making a decision, a Driving Style person prefers to be provided with facts, useful information and viable options. Driving Style people enjoy having power and like making their own decisions. They do not like being told what to do.

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Sperry’s Brain Model

Right Brain Left Brain

⁺ Triune Brain Model

The reptilian complex

The pale mammalian complex The neo mammalian complex

= Whole Brain Model

1950s - 1981 1960s - 1990 1970s-1981

A

B

D

C

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© Herrmann International 1981-2012™

Analytical

Organized

Creative

Emotional

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(D) Yellow (C) Red (B) Green (A) Blue Attribute Artist, Writer , entrepreneur, etc.

Teachers, social workers, nurses, Customer service, etc.

Bookkeeper, Planner, Event organizer, etc.

Finance, Lawyers, Doctors, etc.

Profession

Photography, aerobics bicycling, skiing , etc.

Travel, cocking, reading, music, writing, etc.

Cards, Jogging, fishing, bowling, physical fitness, etc.

Golf, chess, wood working, etc.

Hobbies

Why Who How What Concerned with

Ways to spend Ways to help Ways to save Ways to count Approaches to money

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According to Herrmann: 7% of the population uses one of the 4

quadrants in their brain. 55% use two quadrants. 35% use three quadrants. 3% use all four quadrants.

“Herrmann’s research shows that the more of our brain we use, the closer to whole brain thinking we achieve”

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Kinesthetic (Touches & internal feelings)

Auditory (sounds) Visual (images)

Make decisions depending on feelings & intuition, Interactive, highly executive, make ideas & plans come true , short term strategic vision, like actions more than meetings…etc.

Take his decision depending on data& facts, They say what they mean and mean what they say, low ability to work under pressure, medium term strategic vision…etc.

Decide fast, speak fast, move fast, interrupt others, highly adaptable, imaginative, hasty, they’ve long term strategic vision, speak, act then think …etc.

Qualities

Feelings, emotions, hard, soft, smooth, anger, sadness…etc.

Voice, tone, silence, speech, listen, hear, sound…etc

Point of view, vision, colors, watch, see, pictures, bright, clear…etc.

Speech patterns

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“ I think that SAFIR project is going well.”

Visual: Yes, it looks good to me.

Auditory: I was hearing good things about it.

Kinesthetic: I feel good about the whole project.

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1986, Richard Bandler said that NLP had been revised and preferred representational system (PRS) was no longer considered an important component. 1987, Christopher Sharply found little support for individuals to have a

preferred representational system (PRS), whether in the choice of words or direction of eye movement. 1990, Joseph O'Connor & John Seymour said that some still believe the PRS

model to be important for enhancing rapport and influence, others have de-emphasized its relevance and instead emphasize that people constantly use all representational systems 1996, John Grinder in “New code of NLP” has stated that a representational

system diagnosis lasts about 30 seconds. 2003, Skinner and Stephens explored the efficient use the model of

representational systems in television marketing and communications.

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Fleming's VAK model: Visual learners

Have a preference for seeing “think in pictures; visual aids such as overhead slides, diagrams, handouts, etc.”

Auditory learners Best learn through listening (lectures, discussions, tapes, etc.).

Kinesthetic learners Prefer to learn via experience -moving, touching, and doing (science

projects; experiments, workshops, etc.) “Students can use VAK model to identify their preferred learning style and

maximize their educational experience by focusing on what benefits them the most.”

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The Best Style is to be Versatile. Know yourself Control yourself Know others Do something for others

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http://www.socialstyles.com http://www.tracomcorp.com/training-products/model/style-

descriptions.html http://www.hbdi.com/Resources/WhitePapers/index.cfm Joseph O'Connor, John Seymour (2002 first published 1990). Introducing

NLP. London: HarperCollins. ISBN 1855383446. Skinner, H. and Stephens, P. (2003). "Speaking the Same Language:

Exploring the relevance of Neuro-Linguistic Programming to Marketing Communications". Journal of Marketing Communications 9 (3 / September): 177–192. doi:10.1080/1352726032000129926 Sharpley C.F. (1987). Communication and Cognition Journal of

Counseling Psychology, 1987 Vol. 34, No. 1: 103–107,105

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Email: [email protected]

Skype: safirworld84

You tube: http://www.youtube.com/user/Safirworld

Facebook pages: https://www.facebook.com/safirworld https://www.facebook.com/phaadp https://www.facebook.com/groups/259806894130106

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