Our Performance 1st April 2012– 31st March 2013

Performance Indicator 2011/12 2012/13 Trend

Properties which have had a gas safety inspection in the last 12 months

98.9% 97.4%

Rent arrears permanent accommodation

2.32% 2.16%

Rent arrears temporary accommodation

3.38% 2.55%

Rent loss from empty properties (general needs)

£15,211.80 £13,448.28

Average time taken to let properties

20 days 17 days

Complaints received replied to within 5 days

90.2% 88.63%

Completed repair satisfaction questionnaires

1016

1210

Repair satisfaction

99% 99%

Emergency repairs completed in target times

100% 100%

Urgent repairs completed in target time

98% 98%

Non urgent repairs competed in target time

98% 98%

Number of repairs reported

5025 6793

New properties built

59 39

Properties available for letting (including new build)

94 116

Amount collected owed by former Tenants

£123,400.01 £114,782.71*

People who have benefited from the support and accommodation provided at Taff women’s hostels

176

198

People who have benefited from Floating Support from Taff.

811 788

Improvement on previous year

No change or on track to match previous year

Getting worse

* Less former tenant arrears outstanding 2012/2013