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Listening From Confusion to Clarity
Yael CohenHebrew University Jerusalem
Listening creates the opportunity of an inner dialog
That inner dialog first allows suppressed voices to come out, and second, enables the different voices to be integrated in harmony
Confusion is a loss of orientation regarding time, space-place, person, or situation
Lack of orderly thought, and inability to act or choose decisively in performing daily activities
Self-clarity is the extent to which self-beliefs are internally consistent and stable (Campbell et al, 1996)
Role clarity defined as the sufficiency of given information regarding the expectations associated with one’s role at work
Mentoring in Organizations Senior employee/manger acting as a mentor to
a “young adult” in order to assist in better employee development (Allen at el., 2004; Eby et al., 2008)
Career Development
Psycho-Social
support
Mentor listening
Situational clarity Role clarity
+ +
-Role
confusion
Research Procedure
• Filed study - High tech organization
• 16 dyads, engaged in formal mentoring relations
• The mentees filled out weekly questionnaire, up to 13 times
• The questionnaires containing the scales for measuring responses to specific meetings of: Mentor listening, mentee situational/role clarity vs. confusion
1 2 3 4 5 6 7 8 9 10 11 12 13
N = 128
Situational Clarity Role Clarity
-4.84 -2.52 -0.19 2.13 4.463.79
6.32
8.85
11.39
13.92
LISTEN1
SCLA
RIT
Y
-4.84 -2.52 -0.19 2.13 4.466.18
7.01
7.83
8.66
9.49
LISTEN1
CLA
RIT
Y
( Level 1: β=.64, p<.002)( Level 2: β=.76, p<.001)
( Level 1: β=.22, p<.02)( Level 2: β=.29, p<.004)
Mentor listening is positively associated
with mentee clarity
Role Confusion
-4.84 -2.52 -0.19 2.13 4.460.29
1.87
3.44
5.02
6.60
LISTEN1
CO
NFU
SIO
( Level 1: β=-.32, p<.073)( Level 2: β=-.43, p<.082)
Mentor listening is negatively associated with mentee confusion
Conclusions
• Listening has strong short-term effects on situational clarity
• And weak, slowly accumulating effects on the more general role clarity
• Therefore, Listening should be sustained across time to impact role clarity
The beneficial impact of listening
appears to aggregate across
meetings
The powerful effect of Listening on the short term of situational clarity
The strength effect of aggregate listening on long
term of role clarityListening
Listening
Listening
Thank you For Listening!
Yael CohenHebrew University Jerusalem
Thank you For Listening!
Yael CohenHebrew University Jerusalem
