Peace Corps Benin Final Eval Sep 3 2015

8/20/2019 Peace Corps Benin Final Eval Sep 3 2015

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Qj< Cgrroe Nessder-Ygaedet, Aorectjr

Aoc ̀ Agy, Yehojfgd Aorectjr, Gbrocg JpergtojfsGffe Nuhnes, Gctofh Cnoeb Cjmpdogfce Jbbocer

Brjm;;.933.pegcecjrps.hjv/JOH

JOH Yepjrts

Jfdo fe Yepjrtofh Qjjd

JOHKpegcecjrps.hjv

http://www.peacecorps.gov/OIGhttp://inside.peacecorps.gov/index.cfm?viewDocument?viewDocument&document_id=32114&doctype=htmhttp://inside.peacecorps.gov/index.cfm?viewDocument?viewDocument&document_id=32114&doctype=htmhttp://www.peacecorps.gov/oig/contactusmailto:[email protected]:[email protected]://www.peacecorps.gov/oig/contactushttp://inside.peacecorps.gov/index.cfm?viewDocument?viewDocument&document_id=32114&doctype=htmhttp://www.peacecorps.gov/OIG


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Aee Nertzierh, Cnoeb jb Jpergtojfs, Gbrocg JpergtojfsCgrd Swgrtz, Cnoeb jb Jpergtojfs, Gbrocg Jpergtojfs

Agf Ig`er, [rjhrgmmofh, Qrgofofh gfa Evgdugtojf Expert, Gbrocg JpergtojfsGdyssg @grp, Cnoeb Gamofostrg tove Jbbocer, Gbrocg Jpergtojfs

Gddosjf Dgfhe, Yehojfgd Securoty Gavosjr, Gbrocg Jpergtojfs

Yjiert Broeamgf, Cjuftry Aorectjr, IefofMocnged Smotn, Cjmpdogfce Specogdost

Iefof Cjuftry Aes`OHCnrjf

OH


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[EGCE CJY[S

Jbce jb Ofspectjr Hefergd

Bofgd [rjhrgm Evgdugtojf Yepjrt

[egce Cjrps/Iefof

OH-75-;1-E

Septemier 9;75

[egce Cjrps/Iefof Rjdufteer Sgfay Fjed (gt deb) tgd`ofh tj g mjtner gt g igiy weohnofh eveft.


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[redomofgry [rjhrgm Evgdugtojf Yepjrt< [egce Cjrps/Iefof o

EÊCUQORE SUMMGY_

IGC@HYJUFA

Gpprjxomgtedy 9,;;; [egce Cjrps Rjdufteers ngve servea tne pejpde jb Iefof sofce tne prjhrgm

wgs borst dgufcnea of 7?2>. Gt tne tome jb jur evgdugtojf tnere were bjur prjlects of Iefof<cjmmufoty ecjfjmoc aevedjpmeft (CEA), efvorjfmeftgd gctojf (EG), rurgd cjmmufoty negdtn(YCN), gfa tegcnofh Efhdosn gs g bjreohf dgfhughe (QEBD). Gt tne jfset jb tnos evgdugtojf, ?2Rjdufteers were servofh of Iefof.

XNGQ XE BJUFA [C/Iefof (neregbter reberrea tj gs —tne pjst”) cjjraofgtea wedd wotn tne hjverfmeft jb Iefof

gfa jtner aevedjpmeft pgrtfers. Qne pjst utodozea strgtehoc pgrtfersnops wotn jtner U.S.hjverfmeft ghefcoes gfa djcgd jrhgfozgtojfs tj strefhtnef prjhrgmmofh gfa omprjve trgofofh

jppjrtufotoes bjr Rjdufteers gfa cjufterpgrts. Njwever, djfh stgbbofh hgps of pjst U.S. aorectnore (USAN) pjsotojfs fehgtovedy gbbectea Rjdufteers‟ perceptojfs jb tne pjst sefojr stgbb‟s

gccessoiodoty gfa suppjrt. Rjdufteers were gdsj brustrgtea wotn ofebbectove Rjdufteer-stgbbcjmmufocgtojf. Fjfetnedess, nohn perbjrmofh njst-cjuftry fgtojfgd stgbb, cjupdea wotn bjcusea prjhrgmmofh gfa trgofofh jilectoves, resudtea of mjst Rjdufteers ngvofh g prjauctove servoce.

Qne pjst wgs ompdemeftofh prjlects tngt met tne aevedjpmeft feeas jb tne cjmmufotoes wnereRjdufteer serve. Of hefergd, Rjdufteers repjrtea ieofh sgtosboea wotn tneor sotes gfa efhghea of

prjauctove wjr` of tneor cjmmufotoes. Njwever, sjme Rjdufteers struhhdea tj gcnoeve prjlecthjgds wotn tneor gssohfea promgry cjufterpgrts iut were gide tj oaeftoby jtner cjufterpgrts gt

tneor sotes wotn wnjm tj wjr`. Of gaaotojf, tne pjst‟s mgfghemeft jb Rjdufteer sote nostjry bodessnjuda ie omprjvea tj efsure ofbjrmgtojf bjr successove Rjdufteers os gvgodgide tj stgbb aurofhtne sote aevedjpmeft prjcess.

Qne trgofofh prjhrgm, especogddy tecnfocgd trgofofh, wgs nohndy ebbectove gfa prjvoaea

Rjdufteers wotn tne sòdds fecessgry tj succeea wotn tneor prjlects gt sote. Qne pjst‟s ofteftojfgduse jb strgtehoc pgrtfersnops tj efngfce tecnfocgd trgofofh bjr Rjdufteers gfa cjufterpgrts wgsebbectove gfa os g iest prgctoce tngt cjuda ie emudgtea gt mjre pjsts. Jfe gspect jb trgofofh tngt

wgs aebocoeft wgs djcgd dgfhughe trgofofh. Qne pjst receftdy ompdemeftea gf of-sote djcgddgfhughe tutjr prjhrgm tj omprjve Rjdufteers‟ djcgd dgfhughe sòdds.

Gdjfh wotn ossues oaeftoboea gijve, tne pjst struhhdea wotn sjme gaaotojfgd gregs jb Rjdufteersuppjrt< tne settdofh- of gddjwgfce, tne Rjdufteer reomiursemeft prjcess, cdgroty jf rjdes gfa

respjfsoiodotoes jb rehojfgddy-igsea stgbb, gfa tne ebbectovefess jb tne Rjdufteer Gavosjry

Cjufcod (RGC). Sjme edemefts jb tne sgbety gfa securoty prjhrgm gdsj requorea gtteftojf,specobocgddy emerhefcy prepgreafess gfa wneregijuts repjrtofh. Xe gdsj bjufa tngt few stgbbmemiers aoa fjt receove mgfagtjry sexugd gssgudt trgofofh wotnof tnorty agys jb ieofh norea,wnocn we prevojusdy oaeftoboea of OH-71-;8-E, Bofgd Yepjrt Evgdugtojf Yepjrt< Qrgofofh [egce

Cjrps‟ Jversegs Stgbb (Septemier 9;71).

Yesjurces gfa mgfghemeft prgctoces were hefergddy gaequgte bjr tne pjst tj ebbectovedy jpergte.[jst sefojr stgbb mgoftgofea exceddeft redgtojfsnops wotn tne U.S. Emigssy gfa jtner U.S.

http://files.peacecorps.gov/multimedia/pdf/policies/PCIG_Final_Evaluation_Report_Training_Peace_Corps_Overseas_Staff.pdfhttp://files.peacecorps.gov/multimedia/pdf/policies/PCIG_Final_Evaluation_Report_Training_Peace_Corps_Overseas_Staff.pdfhttp://files.peacecorps.gov/multimedia/pdf/policies/PCIG_Final_Evaluation_Report_Training_Peace_Corps_Overseas_Staff.pdfhttp://files.peacecorps.gov/multimedia/pdf/policies/PCIG_Final_Evaluation_Report_Training_Peace_Corps_Overseas_Staff.pdfhttp://files.peacecorps.gov/multimedia/pdf/policies/PCIG_Final_Evaluation_Report_Training_Peace_Corps_Overseas_Staff.pdfhttp://files.peacecorps.gov/multimedia/pdf/policies/PCIG_Final_Evaluation_Report_Training_Peace_Corps_Overseas_Staff.pdf


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[redomofgry [rjhrgm Evgdugtojf Yepjrt< [egce Cjrps/Iefof oo

hjverfmeft aevedjpmeft pgrtfers. Qne pjst wgs gaequgtedy stgbbea gfa rehudgr stgbb perbjrmgfce gpprgosgds were cjmpdetea.

YECJMMEFAGQOJFS OF IYOEB

Jur repjrt cjftgofs 71 recjmmefagtojfs, wnocn, ob ompdemeftea, snjuda strefhtnef pjst

jpergtojfs gfa cjrrect tne aebocoefcoes aetgodea of tne gccjmpgfyofh repjrt.


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QGIDE JB CJFQEFQS

E^ECUQORE SUMMGY_ .....................................................................................................................o

NJSQ CJUFQY_ IGC@HYJUFA ......................................................................................................7

[EGCE CJY[S [YJHYGM IGC@HYJUFA........................................................................................7

ERGDUGQOJF YES UDQS ....................................................................................................................3

[YJHYGMMOFH ............................................................................................................................................................... 3

QYGOFOFH .......................................................................................................................................................................... 8

RJDUFQEEY SU[[JYQ..................................................................................................................................................77

MGFGHEMEFQ CJFQYJDS .........................................................................................................................................91

JQNEY GYEGS JB CJFCEYF ..........................................................................................................92

DOSQ JB YECJMMEFAGQOJFS .......................................................................................................98

G[[EFAO^ G


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[redomofgry [rjhrgm Evgdugtojf Yepjrt< [egce Cjrps/Iefof 7

NJSQ CJUFQY_ IGC@HYJUFA

Qne Yepuidoc jb Iefof os of Xest Gbrocg. Iefof os sdohntdy smgdder tngf [effsydvgfog gfa ijraers

Qjhj, Iuròfg Bgsj, Foher, Foherog, gfa tne Iohnt jb Iefof. Iefof ngs g pjpudgtojf jb

gpprjxomgtedy 7; moddojf. Qne meaogf ghe jb Iefof‟s pjpudgtojf os 7> yegrs, gfa tne gverghe dobeexpectgfcy os 27.

Iefof jitgofea ofaepefaefce brjm Brgfce jf Guhust 7, 7?2;.7 G modotgry cjup of Jctjier 7?89

mgrèa tne rose tj pjwer jb Mgtnoeu @ere`ju, wnj estgidosnea g Mgrxost-Defofost hjverfmefttngt dgstea uftod 7?>?. Gbter tne mjve tj g represeftgtove hjverfmeft of 7?>?, tne borst bree

edectojfs were neda of 7??7. Qnos trgfsber jb pjwer mgrèa tne borst tome gf Gbrocgf cjuftrysuccessbuddy trgfsberrea pjwer brjm g aoctgtjrsnop tj g aemjcrgcy. Sofce 7??7, Iefof pjwer ngstrgfsberrea ietweef tnree aobbereft edectea gamofostrgtojfs. Qne presoaefcy gfa mjst mofostroes

gre djcgtea of Cjtjfju wnode [jrtj-Fjvj os tne segt jb tne Fgtojfgd Gssemidy.

Gccjraofh tj tne 9;71 Ufotea Fgtojf‟s Numgf Aevedjpmeft Yepjrt, Iefof bgdds wotnof tne djwnumgf aevedjpmeft cgtehjry,9 rgfòfh 725 jut jb 7>8 cjuftroes gfa terrotjroes jf tne NumgfAevedjpmeft Ofaex. Qne ecjfjmy os arovef mgofdy iy rehojfgd trgae, suisostefce ghrocudture,

gfa cjttjf prjauctojf gfa os nohndy cjffectea tj tne Foherogf ecjfjmy. Qnorty sevef perceft jbtne pjpudgtojf doves of pjverty. Ghrocudture empdjys rjuhndy 8; perceft jb tne pjpudgtojf.

Efvorjfmeftgd ossues gssjcogtea wotn ghrocudture ofcduae aebjrestgtojf gfa aesertobocgtojf. Qneros ̀jb cjftrgctofh ofbectojus aosegses of Iefof, sucn gs mgdgrog, aogrrneg, typnjoa gfa yeddjwbever os nohn.

Gdtnjuhn Brefcn os tne jbbocogd dgfhughe jb Iefof, tnere gre jver 1; etnfoc hrjups gfa mjre tngf5; ofaohefjus dgfhughes. Iefof os gdsj g redohojusdy aoverse cjuftry. Qne tnree mgof redohojfs of

Iefof gre< Cgtnjdocosm, Osdgm, gfa Rjajuf.

3

[EGCE CJY[S [YJHYGM IGC@HYJUFA

[egce Cjrps/Iefof iehgf jpergtofh of 7?2> gfa gpprjxomgtedy 9,;;; Rjdufteers ngve servea tnecjuftry. Gt tne tome jb tne evgdugtojf, tnere were ?2 Rjdufteers servofh of Iefof. Rjdufteers

were rjuhndy equgddy aostroiutea gcrjss tne pjst‟s bjur prjlects. Qne pjst receoves jfe hrjup jbtrgofees egcn yegr of Lufe. Qne trgofofh ofput typocgddy ofcduaes 5; tj 51 trgofees.

Qne pjst‟s bjur prjlects cgf ie summgrozea gs bjddjws<

7 Xnef tne cjuftry receovea ofaepefaefce brjm Brgfce tne cjuftry wgs fgmea Brefcn Agnjmey. Qne fgme wgs

cngfhea tj Iefof of 7?85.9 Qne Numgf Aevedjpmeft Yepjrt” puidosnes gf gffugd Numgf Aevedjpmeft Ofaex. Qne Ofaex prjvoaes g

cjmpjsote megsure jb tnree igsoc aomefsojfs jb numgf aevedjpmeft< negdtn, eaucgtojf gfa ofcjme. Cjuftroes grergfèa brjm —very nohn numgf aevedjpmeft” tj —djw numgf aevedjpmeft” igsea jf redgtea agtg. 3 Iefof os tne iortnpdgce jb Rjajuf (gdsj `fjwf gs vjjajj).


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• Cjmmufoty Ecjfjmoc Aevedjpmeft

Qnos prjlect wgs cregtea of 7??1. Gs stgtea of tne CEA prjlect brgmewjr`, tne purpjse jb tne prjlect os tj nedp cjmmufotoes of Iefof —efljy sustgofgide dovedonjjas of voirgft djcgdecjfjmoes.” Qj gccjmpdosn tnos, Rjdufteers wjr ̀ jf twj redgtea hjgds< aevedjpofh few

ecjfjmoc jppjrtufotoes bjr cjmmufoty memiers gfa omprjvofh ofaovoaugds‟ giodoty tj

mgfghe tneor bofgfcogd sotugtojf. Qnere were 93 CEA Rjdufteers servofh gt tne tome jb tneevgdugtojf.

• Efvorjfmeftgd Gctojf

Qne purpjse jb tne EG prjlect os tj ofcregse cjmmufoty memiers‟ bjja securoty gfaresodoefce tj cdomgte cngfhe. Rjdufteers wjr ̀ wotn cjmmufoty memiers, ofcduaofh bgrmers,

tegcners, gfa jtner ofaovoaugds of tneor cjmmufotoes jf tnree hjgds< ofcregsofh resodoefcy tjcdomgte cngfhe tnrjuhn prjper bjrest mgfghemeft0 omprjvofh ofaovoaugds‟ gccess tj bjjatnrjuhn ofcregsea ghrocudturgd prjauctojf gfa jtner ofcjme hefergtojf gctovotoes0 gfa

ofcregsofh prjtectojf jb fgturgd resjurces tnrjuhn omprjvea efvorjfmeftgd gwgrefess. Qnerewere 99 EG Rjdufteers servofh gt tne tome jb tne evgdugtojf.

• Yurgd Cjmmufoty Negdtn

Qnos prjlect djj`s tj omprjve tne negdtn jb ofaovoaugds gfa cjmmufotoes. Igsea gt rurgd

negdtn cefters, sjcogd cefters gfa djcgd fjf-hjverfmeftgd jrhgfozgtojfs, Rjdufteers wjr`wotn wjmef, cnodaref ufaer bove, yjutn, gfa jtner cjmmufoty memiers tj gcnoeve twj irjga puidoc negdtn hjgds< omprjve mgterfgd, fejfgtgd, gfa cnoda negdtn0 gfa ofcregse cjmmufoty

memier gajptojf jb prgctoces tngt aecregse tne ros` jb mgdgrog, aogrrnegd aosegses, gfaNOR/GOAS. Qnere were 95 YCN Rjdufteers servofh gt tne tome jb tne evgdugtojf.

• Qegcnofh Efhdosn gs g Bjreohf Dgfhughe

Qnos prjlect‟s purpjse os tj ofcregse gccess tj persjfgd, prjbessojfgd, gfa gcgaemoc

jppjrtufotoes tnrjuhn Efhdosn. QEBD Rjdufteers wjr ̀ wotn tnree hrjups jb stg`enjdaers0tegcners, stuaefts, gfa cjmmufoty memiers. Xotn tegcners, Rjdufteers wjr` tj omprjve

tegcners‟ Efhdosn prjbocoefcy gfa ompdemeftgtojf jb stuaeft-cefterea tegcnofh tecnfoques.Rjdufteers wjr ̀ wotn stuaefts tj rgose gcgaemoc gcnoevemeft, aevedjp degaersnop s`odds, gfaomprjve dgfhughe prjbocoefcy of Efhdosn. Rjdufteers gdsj see ̀ tj omprjve tne scnjjd

cjmmufoty iy ofcregsofh cjmmufoty memiers‟ pgrtocopgtojf of tne scnjjd gfa stuaefts‟degrfofh. Qnere were 92 QEBD Rjdufteers servofh gt tne tome jb tne evgdugtojf.

Qne pjst‟s boscgd yegr (B_) 9;75 jpergtofh iuahet wgs gpprjxomgtedy $3.5 moddojf.1 Qne dgstJbboce jb Ofspectjr Hefergd (JOH) evgdugtojf wgs cjfauctea of 9;;7< OH ;7-;1-GE, [rjhrgm

Evgdugtojf gfa Guaot jb [egce Cjrps/Iefof.

1 Qnos gmjuft ajes fjt ofcduae tne sgdgroes, iefebots, gfa redgtea cjst jb U.S. aorect nores gss ohfea tj pjs t gfa jtner

cjsts tne ghefcy ngs aetermofea snjuda ie ceftrgddy-iuahetea.


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ERGDUGQOJF YESUDQS

[ YJHYGMMOFH

Qne evgdugtojf gssessea tne exteft tj wnocn tne pjst ngs aevedjpea gfa ompdemeftea prjhrgmsoftefaea tj ofcregse tne cgpgcoty jb njst cjuftry cjmmufotoes tj meet tneor jwf tecnfocgd feeas.

Qj aetermofe tnos, we gfgdyzea tne bjddjwofh<

• tne cjjraofgtojf ietweef tne [egce Cjrps gfa tne njst cjuftry of aetermofofh

aevedjpmeft projrotoes gfa [egce Cjrps prjhrgm gregs0

• wnetner pjst os meetofh ots prjlect jilectoves0

• cjufterpgrt sedectojf gfa qugdoty jb cjufterpgrt redgtojfsnops wotn Rjdufteers0

• sote aevedjpmeft pjdocoes gfa prgctoces.

Qnrjuhn tne evgdugtojf we aetermofea tngt tne pjst wgs ompdemeftofh prjhrgms tngt were

meetofh tne aevedjpmeft feeas jb tne cjmmufotoes wnere Rjdufteers servea, gfa mjstRjdufteers were sgtosboea wotn tneor sotes. Gdtnjuhn g bew Rjdufteers iedoevea tney were pdgcea

wotn jrhgfozgtojfs tngt aoa fjt feea g Rjdufteer, mjst Rjdufteers repjrtea tnere wgs efjuhnwjr ̀ tj ie prjauctove. Of revoewofh tne cjjraofgtojf wotn tne hjverfmeft jb Iefof,cjddgijrgtojf wotn jtner aevedjpmeft pgrtfers, prjlect jilectoves, stgbb beeaigc` jf Rjdufteers‟

perbjrmgfce repjrts, gfa hrgfts, we bjufa fj sohfobocgft gregs jb cjfcerf tngt wjuda fecessotgtegctojf iy tne pjst.

Cjjraofgtojf wotn tne Hjverfmeft jb Iefof. Qne pjst cjjraofgtea wedd wotn tne hjverfmeftjb Iefof. Of tne pgst twj yegrs, tne pjst sohfea gf upagtea cjuftry ghreemeft wotn tne

hjverfmeft jb Iefof. Sofce Gprod 9;71, tne pjst gdsj efterea oftj memjrgfag jb ufaerstgfaofh

wotn bjur hjverfmeft mofostroes, jfe bjr egcn prjlect tne pjst wgs ompdemeftofh. Gccjraofh tjjbbocogds brjm tnree hjverfmeft mofostroes, Rjdufteers were suppjrtofh mofostry hjgds gfajilectoves. Qne pjst gdsj ofvotea mofostry represeftgtoves tj pgrtocopgte of trgofofh gfa jtnerwjr`snjps, sucn gs gffugd prjlect gavosjry cjmmottee meetofhs.

Cjddgijrgtojf wotn Jtner Aevedjpmeft [grtfers. Of gaaotojf tj cjjraofgtofh wedd wotn tne

hjverfmeft jb Iefof, tne pjst gdsj cjddgijrgtea wotn jtner aevedjpmeft pgrtfers. Qne pjstefterea oftj bjrmgd memjrgfag jb ufaerstgfaofh wotn pgrtfers sucn gs [dgf Ofterfgtojfgd,[jpudgtojf Servoces Ofterfgtojfgd, Xjrda Bjja [rjhrgmme, gfa tne Sjfhngo Cefter.5 Jtner

cjddgijrgtofh pgrtfers, sucn gs Strefhtnefofh [grtfersnop, Yesudts, gfa Offjvgtojf of Hdjigd Futrotojf gfa XGSNpdus, gdsj suppjrtea tne pjst‟s prjhrgmmgtoc hjgds gfa jilectoves. Qne pjst

wgs gdsj pgrt jb tne [egce Cjrps/Ufotea Stgtes Ghefcy bjr Ofterfgtojfgd Aevedjpmeft (USGOA) Xest Gbrocg Bjja Securoty [grtfersnop (XGBS[). Qne XGBS[ os suppjrtea iy Beea tne Buture2 gfa suppjrts bjja securoty redgtea prjhrgmmofh of 77 [egce Cjrps pjsts of Xest Gbrocg. Qne

XGBS[ Cjjraofgtjr wjr`ea jut jb tne pjst‟s mgof jbboce of Cjtjfju.

5 Sjfhngo Cefter os g aevedjpmeft jrhgfozgtojf wotn oftehrgtea aevedjpmeft gpprjgcn tj bofa sjcogd, ecjfjmoc,tecnfocgd, gfa jrhgfozgtojfgd sjdutojfs bjr sustgofgide aevedjpmeft.2 Beea tne Buture os g U.S. Hjverfmeft ofotogtove tj sustgofgidy reauce hdjigd pjverty gfa nufher.


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Qnese cjddgijrgtove pgrtfersnops cregtea g fumier jb tgfhoide iefebots bjr tne pjst‟s trgofofh prjhrgm gfa gre g hjja exgmpde jb deverghofh pgrtfersnops tj suppjrt tne irjgaer cjuftry

prjhrgm strgtehy. Qnos wodd ie aoscussea of mjre aetgod of tne —Qrgofofh” sectojf jb tne repjrt.

[rjlect Jilectoves. Gdd Rjdufteers oftervoewea stgtea tngt tney ufaerstjja tne hjgds jb tneor

sectjr‟s prjlect —wedd” jr —very wedd.”

8

Qne gverghe rgtofh bjr gdd Rjdufteers jf tneor giodoty tjgccjmpdosn prjlect hjgds wgs 3.5.

Stgbb Beeaigc` jf Rjdufteers‟ [erbjrmgfce Yepjrts. Hefergddy, Rjdufteers were receovofh

beeaigc ̀ brjm stgbb jf tneor suimottea Rjdufteer repjr tofh bjrms (RYBs). Jur gfgdysos jb RYBbeeaigc` agtg aetermofea tngt >1 perceft (72 jut jb 7?>) jb oftervoewea Rjdufteers receoveaRYB beeaigc ̀ brjm stgbb bjr tne borst repjrtofh peroja jb B_ 9;75.? Jf gverghe, oftervoewea

Rjdufteers rgtea tne nedpbudfess jb tne beeaigc` gs 3.>.

Hrgfts. Rjdufteers bgcea sjme cngddefhes redgtea tj hrgfts. Qne bufctojfgdoty jb tne prjhrgm usea tj suimot hrgfts, [egce Cjrps Hrgfts Jfdofe ([CHJ), of g djw igfawoatncjuftry dò e Iefof, brustrgtea Rjdufteers, pgrtocudgrdy iecguse [CHJ‟s aoa fjt wjr`

jbbdofe. Gs jfe Rjdufteer stgtea, —Ot os fjt tne cjfteft jb tne gppdocgtojf P[CHJ] iut tnegccess tj tne gppdocgtojf. Ot wjuda ie foce tj ngve gf gppdocgtojf dò e tne RYB wnere we

ajwfdjga g bode, cjmpdete ot jf yjur cjmputer, gfa tnef sefa ot tj sjmejfe gs gfgttgcnmeft.” Gfjtner Rjdufteer aescroiea g sotugtojf wnere tne Rjdufteer nga tj trgved1; `odjmeters tj gf Ofterfet cgbï bjr tnree agys of g rjw tj cjmpdete twj hrgft

gppdocgtojfs. Qne Rjdufteer tnef stgtea —… jb cjurse [CHJ aoa fjt wjr`, sj Oajwfdjgaea tne bjrm gfa suimottea tnem tj Ptne hrgfts tegm tj ie efterea oftj tne

system.]” Iecguse [CHJ ngs gf jbbdofe wjr`grjufa sjdutojf bjr Rjdufteers wotn domoteaOfterfet gccess, we gre fjt ossuofh g recjmmefagtojf gt tnos tome.

Gfjtner cngddefhe tngt Rjdufteers bgcea redgtea tj hrgfts wgs ofcjfsosteft cjmmufocgtojf wotn pjst stgbb. Qnos wodd ie aoscussea of mjre aetgod of tne —Rjdufteer Suppjrt” sectojf jb tnos repjrt.

Xnode tne pjst nga mgfy strjfh prjhrgmmofh edemefts of pdgce, tne evgdugtojf ufcjverea sjmegregs tngt requore mgfghemeft gtteftojf, pgrtocudgrdy redgtea tj cjufterpgrt oaeftobocgtojf gfa

mgfghemeft jb sote nostjry bodes. Qne remgofaer jb tnos sectojf prjvoaes mjre ofbjrmgtojf gijuttnese tjpocs.

Mgfy Rjdufteers struhhdea tj gcnoeve prjlect hjgds wotn gssohfea cjufterpgrts.

Gccjraofh tj Cngrgcterostocs gfa Strgtehoes jb g Nohn [erbjrmofh [jst, —Gf ufsuppjrtove,

brequeftdy giseft, aosofterestea, ufmjtovgtea, jr aosjrhgfozea supervosjr jr cjufterpgrt” cgf—cjmprjmose g Rjdufteer‟s cngfces bjr g sgtosbyofh gfa successbud wjr` experoefce.”

8 Rjdufteer oftervoews were cjfauctea usofh g stgfagraozea oftervoew questojffgore, gfa Rjdufteers were gs`ea tj

rgte mgfy otems jf g bove-pjoft scgde (7 = fjt ebbectove, 3 = feutrgd, 5 = very ebbectove).” Qne perceftghe jb

Rjdufteers wnj hgve g bgvjrgide rgtofh ofcduaes tnjse wnj hgve rgtofhs jb —1” jr —5”.> Jfe Rjdufteer aoa fjt suimot g RYB bjr tne borst repjrtofh peroja jb B_ 9;75.? Qne borst repjrtofh peroja bjr B_ 9;75 cjverea Jctjier 9;71 tj Mgrcn 9;75. Qnos repjrtofh peroja represefts tne

borst jppjrtufoty pjst stgbb nga tj prjvoae beeaigc` jf RYBs bjr gdd oftervoewea Rjdufteers.


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Rjdufteers aescroiea g vgroety jb cngddefhes wotn tneor gssohfea cjufterpgrts, ofcduaofhcjufterpgrts wnj nga< dottde jr fj presefce of tne cjmmufoty, domotea gvgodgiodoty tj wjr ̀ wotn

tne Rjdufteer iecguse jb jtner wjr ̀ jr persjfgd cjmmotmefts, jr g hefergd dgc ̀ jb ofterest ofwjr`ofh wotn tne Rjdufteer. Cjmmefts brjm Rjdufteers rebdect sjme jb tnese cngddefhes<

Qne wjrst pgrt wgs my cjufterpgrt. Xnef O Paoa my trgofofh] sote vosot, tne cjufterpgrt aoa fjt ajgfytnofh … tne cjufterpgrt snjwea me tngt tne FHJ Pfjf-hjverfmeftgd jrhgfozgtojf] ajes fjt

put vgdue jf g Rjdufteer.

Qne cjufterpgrt os regddy tryofh tneor ies t, iut tne persjf ngs jtner ljis gfa respjfs oiodotoes. Qne

persjf tegcnes budd tome gfa tne persjf ajes fjt ngve gdd tne t ome tj aeaocgte tj me.

Qne borst Pcjufterpgrt] gssohfea iy [egce Cjrps … wgs tjj iusy ajofh nos jwf tnofh.

Qne cjufterpgrts feea tj ie qugdoboea gfa woddofh tj ompdemeft.… Fj jfe gt my Pwjr`pdgce]wgfts tj aj tne wjr̀ uftod tney see tne [egce Cjrps truc` rjdd of. [C P[egce Cjrps] snjuda

oftervoew tne Pwjr p̀dgce] tj mg`e s ure tney‟re regay, woddofh, gfa gide.

[rjhrgm stgbb gc`fjwdeahea tngt oaeftobyofh cjufterpgrts wgs aobbocudt gfa were gwgre tngt sjme

Rjdufteers nga ufmjtovgtea jr ufgvgodgide cjufterpgrts. Iecguse jb tnese cngddefhes, stgbbefcjurghea Rjdufteers tj oaeftoby jtner cjmmufoty memiers tj gct gs cjufterpgrts. Bjrtufgtedy,

sjme Rjdufteers wnj expressea cngddefhes wotn tneor gssohfea cjufterpgrts repjrtea tngt tneywere gide tj oaeftoby ebbectove repdgcemeft cjufterpgrts. Gs jfe Rjdufteer stgtea —myPcjufterpgrt] wgs fjt regay. O ngve gfjtner Pcjufterpgrt] gt tne jtner scnjjd gfa ne os regay.

[egce Cjrps feeas tj ie cnjjsofh ietter pejpde gfa feeas tj poc` sjmejfe wnj wgfts tj wjr`wotn Ptne Rjdufteer.]” Gfjtner Rjdufteer aescroiea njw nos gssohfea cjufterpgrt wgs rgredy gt

tne wjr`pdgce0 njwever, tne Rjdufteer wgs gide tj bofa g aobbereft cjufterpgrt wnj wgsaescroiea gs —exceddeft gfa tjp fjtcn.”

[rjhrgm stgbb repjrtea tngt ot wgs sjmetomes aobbocudt tj bofa gpprjprogte, mjtovgteacjufterpgrts. Gccjraofh tj pjst stgbb, cjufterpgrts were oaeftoboea iy tne njst jrhgfozgtojf, fjt

[egce Cjrps stgbb. Qne nega jb tne njst jrhgfozgtojf jr tne ofaovoaugd tngt suimottea tne requestbjr g Rjdufteer typocgddy gctea gs tne Rjdufteer‟s supervosjr. Qne supervosjr wgs tnefrespjfsoide bjr oaeftobyofh g cjufterpgrt. [egce Cjrps stgbb bjufa ot aobbocudt tj gssess gfa preaoct

tne gctugd deved jb mjtovgtojf gfa gvgodgiodoty jb tne prjpjsea cjufterpgrt tj cjddgijrgte wotn tneRjdufteer. Gs jfe stgbb memier stgtea —Ot os ngra tj `fjw ob tne Pcjufterpgrt] os regddy

mjtovgtea.”

Burtnermjre, tne pjst jfdy prjvoaes tne ofcjmofh Rjdufteer wotn tne fgme jb jfe cjufterpgrt.

Qne [egce Cjrps [rjhrgmmofh, Qrgofofh, gfa Evgdugtojf Huoagfce, gs wedd projr JOHevgdugtojf repjrts, ngve oaeftoboea tne sedectojf jb mudtopde cjufterpgrts jr cjmmufoty cjftgcts

gs g iest prgctoce. Sjme pjsts oaeftoby aobbereft cjufterpgrts jr cjftgcts tngt cjuda gssost tneRjdufteer wotn prjlect suppjrt, cjmmufoty oftrjauctojfs, cudturgd oftehrgtojf gfa djcgd dgfhughes òdds.

Qj efsure gssohfea cjufterpgrts gre mjtovgtea gfa gvgodgide wjr` pgrtfers tne pjst‟s sedectojf jb

g sofhde cjufterpgrt mgy feea tj ie revosea jr irjgaefea. Gaaotojfgddy, Rjdufteers jbtef feeagssostgfce of ufaerstgfaofh njw tj wjr ̀ wotn cjmmufoty degaers, degrfofh gijut wjr`pdgce


12/55


expectgtojfs, oaeftobyofh jtner aevedjpmeft prjlects gfa pgrtfers, degrfofh djcgd dgfhughes,oftrjaucofh tnemsedves tj cjmmufoty degaers, gfa oftehrgtofh oftj tne cjmmufoty. Iecguse g

sofhde cjufterpgrt mgy ie ufgide tj prjvoae suppjrt of gdd tnese gregs, tne pjst mgy wgft tjexpgfa tne fumier jb cjmmufoty stgènjdaers wnj gre pgrtferea wotn tne Rjdufteer. Mjre

cjftrjd jver tne sedectojf jb cjufterpgrts, ofcduaofh gf gpprjvgd prjcess bjr cjufterpgrts sedectea

iy supervosjrs, njst jrhgfozgtojfs, jr jtner cjmmufoty stgènjdaers wodd gdsj nedp edomofgtemgfy jb tne curreft ossues Rjdufteers bgce wotn tneor cjufterpgrts.

Xe recjmmefa<

7. Qngt tne aorectjr jb prjhrgmmofh gfa trgofofh omprjve

tne prjcess prjhrgmmofh stgbb use tj oaeftoby gfa sedect

cjufterpgrt tj efsure tngt cjufterpgrts gre woddofh,mjtovgtea, gfa gvgodgide wjr` pgrtfers tj tne Rjdufteers.

Sjme sote nostjry bodes were ofcjmpdete gfa were fjt jrhgfozea of g mgffer tngt suppjrtea

gccess tj sgbety gfa securoty ofbjrmgtojf bjr successove Rjdufteers.

Gccjraofh tj [egce Cjrps Mgfugd sectojf (MS) 98; pjsts gre requorea tj mgoftgof sote nostjrybodes, wnocn gre usea iy stgbb aurofh sote aevedjpmeft tj mgè Rjdufteer pdgcemeft aecosojfsgfa nedp Rjdufteers ie sgbe gfa prjauctove. Qne [egce Cjrps‟ [rjhrgmmofh, Qrgofofh, gfa

Evgdugtojf Huoagfce recjmmefas tngt sote nostjry bodes ie jrhgfozea iy hejhrgpnocgd djcgtojfrgtner tngf iy sectjr jr Rjdufteer hrjup. Gccjraofh tj Sgbety & Securoty Jbboce —Stgfagra

Jpergtofh [rjceaure< Sote Nostjry Bodes,” tne sote nostjry bodes snjuda cjftgof sote prepgrgtojfrepjrts gfa fjtes gijut sgbety jr securoty cjfcerfs.

Qne pjst mgoftgofea sote nostjry bodes of twj djcgtojfs – jfe wotn prjhrgmmofh stgbb gfa gfjtnerwotn tne sgbety gfa securoty mgfgher (SSM). Egcn prjhrgm mgfgher nga g prjhrgmmofh-redgtea

sote nostjry bode bjr gdd sotes wotnof tne sectjr. Qnese bodes cjftgofea Rjdufteer request bjrms, sotevosot repjrts, gfa sote aevedjpmeft pgcèts tngt ofcduaea sote sedectojf croterog, njusofhcnec`dosts, sote survey bjrms, tne Rjdufteer‟s lji aescroptojf, gfa cjufterpgrt gfa supervosjr

prjbodes. Qne SSM mgoftgofea g secjfa sote nostjry bode bjr egcn sote. Gccjraofh tj pjst stgbb, tneSSM‟s sote nostjry bodes were suppjsea tj ofcduae sote djcgtjr bjrms, crome jr securoty ofcoaeft

repjrts, gfa g cjmpdetea njusofh cnec`dost bjr egcn Rjdufteer resoaefce.

Aurofh jur evgdugtojf, we bjufa tngt sgbety gfa securoty sote nostjry bodes aoa fjt gdwgys cjftgof

cjmpdetea njusofh cnec`s. Xnode cjfauctofh boedawjr`, tne evgdugtjrs revoewea g rgfajmsgmpde jb sgbety gfa securoty sote nostjry bodes gfa aetermofea tngt 3; perceft aoa fjt cjftgof

njusofh cnec`s. Bjr sjme jb tne mossofh njusofh cnec`s, tney were stjrea of tne prjhrgmmofhbodes. Njwever, jtner mossofh njusofh cnec`s were fjt mgoftgofea of eotner tne prjhrgmmofh jrsgbety gfa securoty sote nostjry bodes. Qne dgc ̀jb cjfsosteft cjjraofgtojf ietweef prjhrgmmofh

stgbb gfa tne SSM nga cregtea hgps of tne SSM‟s sote nostjry bodes.

Qne giodoty jb prjhrgmmofh stgbb tj revoew regaody gvgodgide sote nostjry ofbjrmgtojf os ompjrtgftstep of mgòfh aecosojfs gijut buture Rjdufteer pdgcemefts. Xe bjufa tngt tne sgbety gfa


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securoty sote nostjry bodes were fjt jrhgfozea of g mgffer tngt suppjrtea egsy gccess tj sgbety gfasecuroty ofbjrmgtojf bjr successove Rjdufteers. Qne sgbety gfa securoty sote nostjry bodes were

jrhgfozea iy trgofofh hrjup gfa tnef iy Rjdufteer fgme wotnof g dgrhe hejhrgpnoc rehojf.Qnerebjre, bodes bjr aobbereft Rjdufteers wnj nga servea of tne sgme sote wjuda ie of sepgrgte

djcgtojfs igsea jf wnef tne Rjdufteer servea. Ot wgs fjt pjssoide tj pudd up tne eftore nostjry bjr

g hovef sote wotnjut `fjwofh exgctdy wnocn Rjdufteers nga servea tnere gfa wnef tney ngaservea. Qnos jrhgfozgtojf mgae ot aobbocudt tj ufaerstgfa tne sote‟s cjmpdete nostjry gfa degrf

gijut gdd tne sgbety gfa securoty ossues tngt nga jccurrea jver tome.

Qnese weg`fesses of tne pjst‟s sote nostjry bodes cjuda cregte securoty ros`s bjr Rjdufteers. Xneftne stgbb wnj pgrtocopgtes of sote aevedjpmeft cgffjt egsody gccess sgbety gfa securotyofbjrmgtojf redgtea tj successove hefergtojfs jb Rjdufteers gt g pjteftogd sote, Rjdufteers mgy ie

ofgaverteftdy pdgcea of sotes tngt expjse tnem tj hregter sgbety gfa securoty ros`s.

Xe recjmmefa<

9. Qngt tne aorectjr jb prjhrgmmofh gfa trgofofh,

prjhrgmmofh stgbb, gfa tne sgbety gfa securoty

mgfgher aevedjp gfa ompdemeft g prjcess tj efsure

tngt gdd requorea ajcumeftgtojf os ofcduaea of tne sgbetygfa securoty sote nostjry bodes.

3. Qngt tne sgbety gfa securoty mgfgher jrhgfoze tnesgbety gfa securoty sote nostjry bodes hejhrgpnocgddy tj

ofcduae gdd Rjdufteers wnj ngve servea jr gre servofh gt

g sote.

Q YGOFOFH

Gfjtner jilectove jb tne pjst evgdugtojf os tj gfswer tne questojf, —Ajes trgofofh prepgreRjdufteers bjr [egce Cjrps servoce:” Qj gfswer tnos questojf we cjfsoaerea sucn bgctjrs gs

trgofofh gaequgcy gfa pdgffofh gfa aevedjpmeft jb tne trgofofh dobe cycde.

Qne pjst‟s trgofofh prjhrgm wjr`ea wedd tj prepgre Rjdufteers of mjst gspects jb [egce Cjrpsservoce. Aurofh tne evgdugtojf, tne trgofofh prjhrgm stjja jut gs gf greg jb nohn perbjrmgfce bjrtne pjst, especogddy tecnfocgd trgofofh. Qne pjst‟s use jb strgtehoc pgrtfersnops wgs jfe regsjf bjr

tne nohndy ebbectove tecnfocgd trgofofh. Qne pjst nga utodozea strgtehoc pgrtfersnops wotn jtneraevedjpmeft pgrtfers tj suppjrt mgfy tecnfocgd trgofofh jppjrtufotoes bjr Rjdufteers. [grtfers

prjvoaea bofgfcogd resjurces, tecnfocgd experts, gfa trgofofh mgterogd tj suppjrt Rjdufteers.

Gfjtner gspect jb tne pjst‟s Rjdufteer trgofofh tngt suppjrtea sucn pjsotove resudts wgs tne

exteft wnocn stgbb brjm tne prjhrgmmofh, meaocgd, gfa sgbety gfa securoty ufots wjr`ea weddtjhetner tj aevedjp g sjdoa trgofofh prjhrgm. Of revoewofh trgofee gssessmefts gfa stgbb

ofvjdvemeft of trgofofh aevedjpmeft we bjufa fj sohfobocgft gregs jb cjfcerfs tngt wjudafecessotgte gctojf iy tne pjst.


14/55

[redomofgry [rjhrgm Evgdugtojf Yepjrt< [egce Cjrps/Iefof >

Qrgofee Gssessmefts. Stgbb usea g vgroety jb metnjas tj aetermofe wnetner trgofees were prepgrea tj serve gs Rjdufteers. Qne pjst ompdemeftea g trgofee gssessmeft pjrtbjdoj gfa

cjfauctea pjst-tests bjr sgbety gfa securoty, meaocgd, gfa gamofostrgtojf pjdocoes. Of gaaotojf,trgofees were testea jf tneor Brefcn dgfhughe prjbocoefcy. Of tne pgst twj trgofofh ofputs, ?7

perceft jb trgofees gcnoevea tne pjst‟s requoremeft jb —oftermeaogte nohn” of Brefcn. Brefcn

dgfhughe test scjres were mgoftgofea gfa gdd Rjdufteers wnj nga fjt pgssea gt tne efa jb pre-servoce trgofofh ([SQ) were retestea tnree mjftns dgter. Gdd retestea Rjdufteers gcnoevea tne

pjst‟s dgfhughe requoremeft.

Stgbb Ofvjdvemeft of Qrgofofh Aevedjpmeft. Qne pjst ofcduaea stgbb brjm mudtopde ufots tjsuppjrt trgofofh. [rjhrgmmofh, meaocgd, gfa sgbety gfa securoty stgbb stgtea tney were ofcduaeaof trgofofh aesohf, aevedjpmeft, gfa revosojf. Qne pjst usea gf gffugd trgofofh aesohf gfa

evgdugtojf revoew prjcess, wnocn ofcduaea g trgofofh revoew, trgofofh aesohf wjr`snjp, gfatrgofofh-jb-trgofers iebjre egcn [SQ.

Rjdufteers Roews jf Qrgofofh. Oftervoewea Rjdufteers nga pjsotove voews gijut gdmjst gddgregs jb [SQ gfa gdd oftervoewea Rjdufteers rgtea moa-servoce trgofofh gs bgvjrgide.

Qgide 7. Rjdufteer Ygtofhs jb [SQ Ebbectovefess

Sjurce< Rjdufteer oftervoews cjfauctea iy JOH evgdugtjrs.

Jvergdd, mjst Rjdufteers bedt [SQ wgs ebbectove. Rjdufteers hefergddy aescroiea crjss cudturgdtrgofofh gs ebbectove, wnode sjme Rjdufteers cjmmeftea tngt tne crjss cudturgd trgofofh wgscefterea jf sjutnerf Iefof gfa aoa fjt gdwgys cjver tne cudturgd aobberefces tnrjuhnjut tnecjuftry. Rjdufteers gdsj bedt tne sgbety gfa securoty trgofofh wgs ebbectove, tnjuhn g bew

Rjdufteers expressea g aesore tj degrf mjre gijut Rjajuf betosnes tngt mohnt gbbect tneor sgbetygfa securoty gt sote. Rjdufteers jverwnedmofhdy ghreea tngt tne meaocgd gfa negdtn trgofofh wgs

85%

85%

8;%

?;%

9;%

>5%

2;%

9;%

9;%

95%

7;%

18%

1;%

5%

5%

5%

33%

75%

Qecnofocgd

Qrgofofh OO

Qecnfocgd

Qrgofofh O

Sgbety gfa

Securoty

Meaocgd gfa

Negdtn

Djcgd Dgfhughe

Brefcn Dgfhughe

Crjss Cudturgd

Bgvjrgide Feutrgd Ufbgvjrgide


15/55

[redomofgry [rjhrgm Evgdugtojf Yepjrt< [egce Cjrps/Iefof ?

ebbectove. Rjdufteers gdsj repjrtea tngt tecnfocgd trgofofh, ofcduaofh tecnfocgd trgofofh OO,7; wgsebbectove.

Rjdufteers‟ perceptojfs jb dgfhughe trgofofh ebbectovefess were moxea, iut Rjdufteers iedoevea

tngt Brefcn dgfhughe trgofofh wgs ebbectove. Qney stgtea tngt tne domotea djcgd dgfhughe trgofofh

tney receovea aurofh [SQ wgs fjt ebbectove. Qne greg jb [SQ tngt feeaea tne mjst omprjvemeftos djcgd dgfhughe trgofofh.

Qne remgofaer jb tnos sectojf wodd prjvoae mjre ofbjrmgtojf gijut pjst‟s utodozgtojf jb strgtehoc

pgrtfersnops tj strefhtnef tecnfocgd trgofofh gfa djcgd dgfhughe trgofofh.

Qne pjst deverghea resjurces brjm pgrtfers tj prjvoae strjfh tecnfocgd trgofofh bjr ijtn

Rjdufteers gfa cjufterpgrts.

MS 9;7 —Edohoiodoty gfa Stgfagras bjr [egce Cjrps Servoce” stgtes tngt iy tne efa jb trgofofh, gtrgofee must aemjfstrgte g prjbocoefcy of tne tecnfocgd sòdds feeaea tj cgrry jut tneor servoce.

Qne pjst prjvoaea ebbectove tecnfocgd trgofofh tj Rjdufteers. Qne ebbectovefess jb tecnfocgdtrgofofh wgs efngfcea iy pjst‟s utodozgtojf jb strgtehoc pgrtfersnops. Qne pjst deverghea

resjurces brjm tnese pgrtfersnops tj prjvoae mgfy tecnfocgd trgofofh jppjrtufotoes tj Rjdufteersgfa cjufterpgrts. Qne giufagfce jb tecnfocgd trgofofh gddjwea tne pjst tj prjvoae trgofofh tngtwgs bjcusea jf tne specoboc prjlects Rjdufteers were wjròfh jf gt sote. Rjdufteers nga tne

jppjrtufoty tj aevedjp sòdds specobocgddy redevgft tj tneor prjlect wjr ̀ gt sote. Qnos prjvosojf jbaobbereftogtea tecnfocgd trgofofh of Iefof cjftrgsts wotn jtner [egce Cjrps pjsts, wnere gdd

Rjdufteers wotnof g prjlect typocgddy receove tne sgme tecnfocgd trgofofh.

Qne pjst prjvoaea tecnfocgd trgofofh jppjrtufotoes of severgd wgys, ofcduaofh mgfagtjry, prjlect-

specoboc of-servoce trgofofhs (OSQs)0 jptojfgd, tjpoc-specoboc OSQs0 gfa tecnfocgd excngfhes.Bjddjwofh os g iroeb aescroptojf jb tnese trgofofh types<

• Mgfagtjry, [rjlect-specoboc OSQs

Qnese OSQs were tecnfocgd trgofofh jppjrtufotoes tngt gdd Rjdufteers wotnof g pgrtocudgrsectjr gre requorea tj gttefa. Gt mgfagtjry OSQs Rjdufteers degrfea gijut g specoboc sòddjr tjpoc. Gdd Rjdufteers wotnof g prjlect degrfea tne sgme tjpoc jr sòdd iecguse tne

mgterogd wgs redevgft tj g hjgd jr jilectove wotnof tneor prjlect brgmewjr`. QEBD gfaYCN prjlects neda mgfagtjry OSQs. Mgfagtjry OSQs bjr QEBD Rjdufteers ofcduaea sgbescnjjds gfa QEBD crjss sectjr.77 YCN Rjdufteers were requorea tj gttefa tne

cjmmufoty-dea tjtgd sgfotgtojf OSQ gfa futrotojf summot, wnocn prjvoaea Rjdufteerswotn `fjwdeahe gfa sòdds of efngfce tneor ompdemeftgtojf jb esseftogd futrotojf gctojfs

gfa esseftogd nyhoefe gctojfs. Bjr tne mgfagtjry prjlect-specoboc OSQs, Rjdufteers irjuhnt g cjufterpgrt tj gttefa.

7; Qecnfocgd trgofofh OO os jfe-wee` djfh tecnfocgd trgofofh tngt jccurs tnree mjftns gbter Rjdufteers gre swjrf-of.

Jtner [egce Cjrps cjuftroes cjfsoaer tnos of-servoce trgofofh0 njwever, tnos trgofofh os cjfs oaerea pgrt jb [SQ ofIefof.77

QEBD Crjss Sectjr OSQ prjvoaes gf jvervoew jf sjme jb tne pjs t‟s crjss-sectjr prjhrgmmofh projrotoes, sucn gs

mgdgrog, bjja securoty, gfa nyhoefe/sgfotgtojf


16/55

[redomofgry [rjhrgm Evgdugtojf Yepjrt< [egce Cjrps/Iefof 7;

• Jptojfgd, Qjpoc-specoboc OSQs

Qnese OSQs were tecnfocgd trgofofh jppjrtufotoes prjvoaea tj gdd Rjdufteers rehgradess jbsectjr. Rjdufteers gttefaea jptojfgd OSQs wotn g cjufterpgrt tney oaeftoboea. Qne pjst prjvoaea tnese jptojfgd OSQs tj suppjrt Rjdufteers gfa tneor cjufterpgrts of gcquorofh

specoboc sòdds tngt jfdy g smgdd fumier jb Rjdufteers gfa cjufterpgrts mohnt utodoze gt

tneor sote. Rjdufteers nga tj gppdy gfa ie sedectea tj gttefa gf jptojfgd OSQ. Rjdufteersgfa tneor cjufterpgrts were expectea tj gctovedy pgrtocopgte aurofh tne trgofofh gfaompdemeft tne sòdds igc ̀gt tneor sote. Sjme exgmpdes jb jptojfgd OSQs ofcduaea< scnjjdgfa cjmmufoty hgraefofh0 smgdd gfomgd rgosofh0 ieeèepofh gfa dove befcofh0 wgter,

nyhoefe, gfa sgfotgtojf (XGSN) of scnjjds0 XGSN njusenjda wgter tregtmeft gfastjrghe0 gfa Hrgssrjjts Sjccer.

• Qecnfocgd ExcngfhesQecnfocgd excngfhes gddjwea g Rjdufteer

gfa cjufterpgrt tj vosot gfjtner Rjdufteerjr g trgofofh cefter gfa degrf g tecnfocgd

sòdd tngt os redevgft tj g specoboc gctovotytney were ompdemeftofh gt sote jr g sòddtngt nga fjt ieef cjverea of jtner [egce

Cjrps trgofofh sessojfs. Qecnfocgdexcngfhes usugddy dgstea g bew agys gfa

utodozea jtner Rjdufteers, cjufterpgrts, jr pgrtfers gs tecnfocgd experts. Qecnfocgdexcngfhes cjuda ie jrhgfozea iy

Rjdufteers, cjufterpgrts, [egce Cjrps

Rjdufteer degaers ([CRDs), jr pjst stgbb.

Qne pjst‟s use jb strgtehoc pgrtfersnops tj suppjrt mgfy tecnfocgd trgofofh jppjrtufotoes bjrRjdufteers gfa cjufterpgrts doèdy cjftroiutea tj tne ebbectovefess jb tecnfocgd trgofofh. Igseajf jur gfgdysos jb tne trgofofhs tne pjst prjvoaea tj Rjdufteers of B_ 9;71, we bjufa tngt ?9

perceft jb tne cjst jb OSQs cgme brjm pgrtfersnop bufas. Iy strgtehocgddy usofh pgrtfersnopresjurces tj suppjrt mudtopde trgofofh jppjrtufotoes, tne pjst prjvoaea Rjdufteers wotn tne sòdds

fecessgry tj ie prjauctove gt sote. Xe iedoeve tngt gs g iest prgctoce jtner pjsts snjuda cjfsoaerutodozofh pgrtfersnops tj strgtehocgddy efngfce tecnfocgd trgofofh wnere gpprjprogte.

Sjme Rjdufteers struhhdea tj oftehrgte gfa ompdemeft gctovotoes of tneor cjmmufotoes aue tj tneor domotea djcgd dgfhughe giodoty.

Qnjuhn tne jbbocogd dgfhughe jb Iefof os Brefcn, tnere gre jver 5; ofaohefjus dgfhughes spjèftnrjuhnjut tne cjuftry, gfa mjst Rjdufteers feea tj use g djcgd dgfhughe tnrjuhnjut tneor

servoce. [rjbocoefcy of djcgd dgfhughe os gf ompjrtgft cjmpjfeft jb successbud [egce Cjrpsservoce of Iefof. Gs tne [egce Cjrps Gct stgtes —Fj persjf sngdd ie gssohfea tj auty gs g

vjdufteer … ufdess gt tne tome jb sucn gssohfmeft ne pjssesses sucn regsjfgide prjbocoefcy gsnos gssohfmeft requores of spegòfh tne dgfhughe jb tne cjuftry jr greg tj wnocn ne os gssohfea.”

Bohure 7. [egce Cjrps Rjdufteer Agve Gmfett (rohnt) gfa

cjufterpgrts pgrtocopgtofh of tne Hrgssrjjts S jccer OSQ Gprod,

9;75


17/55


Sjme oftervoewea Rjdufteers bgcea cngddefhes of tneor cjmmufotoes iecguse tney cjuda fjtcjmmufocgte of tne djcgd dgfhughe. Jfdy 9; perceft (tnree jut jb 75) jb oftervoewea Rjdufteers

rgtea djcgd dgfhughe trgofofh bgvjrgidy.79 Bjr sjme Rjdufteers, tnese dgfhughe domotgtojfsnofaerea tneor giodoty tj oftehrgte oftj tneor cjmmufotoes. Gs jfe Rjdufteer sgoa —PO feea] djcgd

dgfhughe of tnos cjmmufoty. [ejpde aj fjt speg ̀ Brefcn.” Bjr jtners, tne domotea djcgd dgfhughe

giodoty mgae ot cngddefhofh bjr tnem tj ompdemeft gctovotoes of tneor cjmmufoty. Jfe Rjdufteerstgtea, —pejpde Pof tnos cjmmufoty] aj fjt speg` Brefcn…Gt Pmy wjr`pdgce] pejpde gre

suppjsea tj speg` Brefcn, iut pejpde aj fjt…O tnof` ot os g nuhe prjidem.” Gfjtner Rjdufteersgoa —tne yjutn gfa wjmef of tnos cjmmufoty ajf‟t speg ̀ mucn Brefcn, sj tney gre fjt hregt

tgrhets Pbjr gctovotoes].”

[jst stgbb gc`fjwdeahea tngt domotea djcgd dgfhughe giodoty os g cngddefhe bjr Rjdufteers.

Njwever, stgbb gfa Rjdufteers recjhfozea tne aobbocudty prjvoaofh ebbectove djcgd dgfhughetrgofofh of g cjuftry wotn jver 5; ofaohefjus dgfhughes. Jfe pjst stgbb memier stgtea, —O

ufaerstgfa wny we gre ngvofh trjuide wotn djcgd dgfhughe iecguse tnere cgf ie bove aobbereftaogdects wotnof tne sgme dgfhughe.” G Rjdufteer stgtea, —tnere gre jver bobty djcgd dgfhughes ofIefof. Qne dgfhughe of my cjmmufoty os spjèf of bjur voddghes of Pg feohnijrofh cjuftry] gfa

gdjfh tne ijraer… Of bgct, tne dgfhughe spjèf of my cjmmufoty os g mox jb djcgd dgfhughesgfa Brefcn.”

Qne pjst wgs ieofh prjgctove of gaaressofh cjfcerfs gijut Rjdufteers‟ djcgd dgfhughe degrfofhtnrjuhn gf of-sote djcgd dgfhughe tutjr prjhrgm. Qnrjuhn tne prjhrgm tne pjst prjvoaea twj agys

jb trgofofh bjr tne djcgd dgfhughe tutjrs. Qne trgofofh wgs bgcodotgtea iy pjst stgbb gfa bjcusea jfdgfhughe degrfofh strgtehoes. Qne trgofofh gdsj cjverea tecnfocgd termofjdjhy of djcgd dgfhughes

tj nedp Rjdufteers cjmmufocgte of tneor djcgd dgfhughe wnode ompdemeftofh wjr ̀ gctovotoes. Qnetrgofea tutjrs wjrèa wotn tne Rjdufteer of tneor cjmmufoty tnrjuhnjut nos/ner servoce, wotn gfempngsos jf wnef tne Rjdufteer borst grrovea gt sote. Qne of-sote djcgd dgfhughe tutjr prjhrgm

wgs ompdemeftea of B_ 71 sj ot wgs fjt yet pjssoide tj aetermofe ots ebbectovefess. Iecguse tne pjst wgs tgòfh ompjrtgft steps wnocn we iedoeve snjuda omprjve djcgd dgfhughe trgofofh, we gre

fjt ossuofh g recjmmefagtojf.

R JDUFQEEY S U[[JYQ

Jur cjuftry prjhrgm evgdugtojf gttempts tj gfswer tne questojf, —Ngs pjst prjvoaea gaequgtesuppjrt gfa jversohnt tj Rjdufteers:” Qj aetermofe tnos, we gssessea fumerjus bgctjrs,ofcduaofh stgbb-Rjdufteer cjmmufocgtojfs0 meaocgd suppjrt0 sgbety gfa securoty suppjrt

ofcduaofh stgbb vosots tj Rjdufteer wjr ̀ sotes, tne Emerhefcy Gctojf [dgf (EG[), gfa tnengfadofh jb crome ofcoaefts0 gfa tne gaequgcy jb tne Rjdufteer dovofh gddjwgfce.

Aurofh tnos evgdugtojf, we aetermofea tngt pjst prjvoaea gaequgte suppjrt gfa jversohnt tjRjdufteers of sjme gregs, ofcduaofh sote vosots, meaocgd ufot mgfghemeft, gfa rehojfgd njuses0

we bjufa fj sohfobocgft gregs jb cjfcerf redgtea tj tnese gregs tngt wjuda fecessotgte gctojf iytne pjst.

79 Rjdufteers gre fjt requorea tj gfswer jr prjvoae g rgtofh tj gfy ques tojf.


18/55


Sote Rosots. Rjdufteers of Iefof gppegrea tj ie receovofh efjuhn prjhrgmmgtoc sote vosots tjmeet tneor suppjrt feeas. Gccjraofh tj pjst huoaedofes, Rjdufteers were tj receove gt degst twj

sote vosots aurofh tneor servoce. Igsea jf jur gfgdysos jb tne fumier jb sote vosots egcnoftervoewea Rjdufteer receovea, tne pjst met jr exceeaea tngt stgfagra. Sevefty-bove perceft (75

jut jb 9;) jb oftervoewea Rjdufteers stgtea tne sote vosots met tneor suppjrt feeas —wedd” jr —very

wedd.” Njwever, sote vosots brjm jtner stgbb, ofcduaofh tne meaocgd ufot gfa sgbety gfa securotyufot ngve ieef dess brequeft receftdy. Qne dess brequeft sote vosots iy tne meaocgd gfa sgbety gfa

securoty stgbb mohnt ofbduefce tneor redgtojfsnops wotn Rjdufteers, tnus reaucofh tne qugdoty jbsuppjrt Rjdufteers perceovea tneor receove brjm tne meaocgd gfa sgbety gfa securoty stgbb.

Meaocgd Ufot Mgfghemeft. Hefergddy, Rjdufteers were sgtosboeawotn tne qugdoty jb meaocgd cgre prjvoaea iy tne [egce Cjrps meaocgd

jbbocers ([CMJs). Evef tnjuhn tne meaocgd ufot nga ieef ufaerstgbbeaaue tj tne meaocgd secretgry‟s djfh gisefce, 2> perceft (73 jut jb 7?)

jb oftervoewea Rjdufteers rgtea tne qugdoty jb meaocgd suppjrtbgvjrgidy. Sjme Rjdufteers repjrtea tngt tne [CMJs cgf ie luahmeftgd gfa sdjw tj returf Rjdufteers‟ cgdds. Rjdufteers gdsj stgtea

tney wjuda dò e g [egce Cjrps meaocgd presefce jutsoae jb Cjtjfju, pgrtocudgrdy of fjrtnerf Iefof, tj omprjve Rjdufteer suppjrt gfa tj

reauce tne feea tj trgved tj Cjtjfju every tome tney feea meaocgdsuppjrt.

Yehojfgd Xjr`stgtojfs. Qne pjst mgoftgofea g rehojfgd wjr`stgtojfof bjur cotoes< Fgtotofhju, [grg`ju, @gfao, gfa Cjtjfju. Xe vosotea gddtne wjr`stgtojfs aurofh jur evgdugtojf gfa bjufa tnem tj ie cdegf,

wedd mgoftgofea, gfa of cjmpdogfce wotn sohf-of/sohf-jut pjdocoes.

Xnode tne pjst perbjrmea wedd of tne gbjremeftojfea gregs jbRjdufteer suppjrt, jur evgdugtojf gdsj ufcjverea sjme gregs tngtrequore mgfghemeft gtteftojf, pgrtocudgrdy pjst sefojr stgbb‟s suppjrt

gfa respjfsovefess tj Rjdufteers‟ cjfcerfs, Rjdufteer-stgbbcjmmufocgtojf, settdofh-of gddjwgfce, Rjdufteer reomiursemeft prjcess, cdgroty jf rehojfgd-

igsea stgbb rjdes gfa respjfsoiodotoes, gfa ebbectovefess jb RGC. Sjme edemefts jb tne sgbety gfasecuroty prjhrgm gdsj requorea gtteftojf, specobocgddy emerhefcy prepgreafess, wneregijutsrepjrtofh, gfa stgbb sexugd gssgudt trgofofh. Qne ossue jb fewdy norea stgbb cjmpdetofh tne sexugd

gssgudt pjdocy jvervoew gfa prjceaure upagte trgofofh wotnof 3; agys jb stgrt agte wodd iegaaressea of tne —Jtner Gregs jb Cjfcerf” sectojf jb tnos repjrt. Qne ghefcy‟s ufcdegr huoagfce

redgtea tj sexugd gssgudt gwgrefess gfa voctom sefsotovoty trgofofh, wnocn jfdy certgof pjst stgbbngve tj cjmpdete igsea jf pjsotojf, wodd ie gaaressea of tnos sectojf jb tne repjrt.

Stgbbofh hgps fehgtovedy gbbectea Rjdufteers‟ perceptojf jb tne pjst sefojr stgbb‟s suppjrt gfa

gccessoiodo ty.

Aurofh jur evgdugtojf, Rjdufteers rgtea tne deved jb suppjrt tney receovea brjm vgrojus pjst

stgbb. Rjdufteers repjrtea vgry deveds jb suppjrt brjm pjst stgbb. Gs tne tgide iedjw snjws,Rjdufteers prjvoaea mjstdy bgvjrgide rgtofhs bjr suppjrt brjm tne pjst‟s prjhrgmmofh gfa

Bohure 9. Mgp jb Yehojfgd

Xjr`stgtojfs


19/55


trgofofh0 sgbety gfa securoty0 gfa meaocgd stgbb. Njwever, sjme Rjdufteers repjrtea cjfcerfsgijut tne suppjrtovefess gfa ufrespjfsovefess jb sjme stgbb. Rjdufteers expressea tngt tne

trgofofh mgfher wgs sjmetomes ngra tj redgte tj gfa aoa fjt gdwgys dostef tj tnem, gfa g bewRjdufteers perceovea tngt tne SSM nga fjt bjddjwea-up jf Rjdufteer securoty cjfcerfs. Jfdy 19

perceft (eohnt jut jb 7?) jb oftervoewea Rjdufteers rgtea tne suppjrt jb tne cjuftry aorectjr (CA)

gs bgvjrgide.

Qgide 9. Rjdufteer [erceptojfs jb Stgbb Suppjrt

Sjurce< Rjdufteer oftervoews cjfauctea iy JOH evgdugtjrs. Sjme Rjdufteers aoa fjt gfswer every ques tojf.g F=7?, i F=78, c F=7?, a F=7?, e F=7?, b F=72, h F=7?. Suppjrt scjre bjr gamofostrgtojf wgs fjt gvgodgide.73

Gccjraofh tj tne [egce Cjrps‟ Cngrgcterostocs gfa Strgtehoes jb g Nohn [erbjrmofh [jst, —tne

cjuftry aorectjr ngs brequeft persjfgd cjftgct wotn Rjdufteers…Cjuftry aorectjrs aj tnos tjestgidosn gfa reofbjrce redgtojfsnops wotn Rjdufteers, gssess trgofofh gfa servoce-redgtea ossues,gfa cjfvey tneor jwf messghes tj Rjdufteers jf g persjfgd deved.” Ufbjrtufgtedy, tne CA nga

fjt estgidosnea g pjsotove redgtojfsnop wotn g fjtgide perceftghe jb tne Rjdufteers. Rjdufteersstgtea tngt tne CA aoa fjt suppjrt tnem wnef tney rgosea ossues jr cjfcerfs tj nom. Rjdufteers

gdsj bedt tngt tne CA voewea Rjdufteers gs cjmpdgofers. Rjdufteers aoa fjt gppegr tj ufaerstgfatne povjtgd rjde tne CA nga pdgyea of aevedjpofh pgrtfersnops tngt nga resudtea of efngfceatecnfocgd trgofofh jppjrtufotoes bjr tnem, jr cjfsoaer tnjse jppjrtufotoes gs ofaocgtjrs jb tne

CA‟s suppjrtovefess. Fjfetnedess, Rjdufteers aoa gc`fjwdeahe tngt tne CA aoa g hjja lji wotntne gamofostrgtove gfa mgfghemeft rjdes jb tne pjsotojf.

Rjdufteers‟ perceptojf jb tne CA‟s giodoty tj suppjrt tnem vgroea aepefaofh jf wnef tneygrrovea of cjuftry. Rjdufteers of tne Lufe 9;71 trgofofh ofput71 were bgr dess do`edy tj ngve g

bgvjr gide ompressojf jb tne CA‟s suppjrt cjmpgrea tj Rjdufteers wnj grrovea of tne Lufe

9;7975 jr Lufe 9;7372 trgofofh ofputs.

73 Gt tne t ome jb tne evgdugtojf, tne AMJ nga fjt ieef of tne pjs otojf very djfh, tnerebjre mjst Rjdufteers aoa fjt

prjvoae g rgtofh.71 Rjdufteers wnj grrovea of Lufe 9;71 gre cjfsoaerea hrjup 98 Rjdufteers.75

Rjdufteers wnj grrovea of Lufe 9;79 gre cjfsoaerea hrjup 95 Rjdufteers.72 Rjdufteers wnj grrovea of Lufe 9;73 gre cjfsoaerea hrjup 92 Rjdufteers.

2>%

23%

?5%

81%

5>%

?1%

19%

97%

7?%

5%

97%

97%

2%

72%

77%

7?%

5%

97%

19%

Meaocgd Jbbocer g

Sgbety gfa Securoty Mgfg herᶫ

[rjhrgmmofh & Qrgofofh Gss ostgftᵏ

[rjhrgm Mgfgherᵎ

Qrgofofh Mgfgherᶔ

Aorectjr jb [rjhrgmmofh & Qrgo fofhᵈ

Cjuftry Aorectjrᵃ

Bgvjrgide Feutrgd Ufbgvjrgide


20/55


Qgide 3. Rjdufteers‟ [erceptojf jb CA Suppjrt iy Qrgofofh Ofput

Qrgofofh Ofput Bgvjrgide Gverghe

Ygtofh78

Hrjups 95 & 92 8;% 3.>

Hrjup 98 77% 9.3

Sjurce< Rjdufteer oftervoews cjfauctea iy JOH evgdugtjrs

Stgbbofh hgps gfa djfh gisefces of USAN pjsotojfs, pgrtocudgrdy tne aorectjr jb mgfghemeft gfa

jpergtojfs (AMJ) gfa tne aorectjr jb prjhrgmmofh gfa trgofofh (A[Q), dò edy cjftroiutea tj tnedjw suppjrt scjres bjr tne cjuftry aorectjr. Qne pjst nga g 7;-mjftn stgbbofh hgp of tne AMJ

pjsotojf aurofh B_s 9;71 gfa 9;75. Qne ghefcy prjvoaea cjverghe tj tne AMJ pjsotojf tnrjuhntempjrgry auty (QA_) AMJs. Njwever tnese QA_ AMJs were dò edy uf`fjwf tj tneRjdufteers gfa wjuda ngve prjvoaea mofomum sup pjrt tj Rjdufteers. Qne A[Q wgs gdsj giseft

brjm tne pjst bjr sox mjftns projr tj tne evgdugtojf.7> Gs g resudt tne CA wgs tne jfdy USANstgbb of Iefof bjr rjuhndy bove mjftns.

Bohure 3. Stgbbofh hgps of USAN pjsotojf

Sjurce< JOH vosugdozgtojf brjm agtg cjddectea aurofh evgdugt ojf

Gs aoscussea of OH-79-;5-E, Bofgd Evgdugtojf Yepjrt< Ompgcts jb tne Bove-_egr Yude jf

Jpergtojfs jb tne [egce Cjrps (Lufe 9;79) vgcgfcoes of USAN pjsotojfs cgf cjftroiute tjaebocoefcoes of Rjdufteer suppjrt. Qnere wgs gdsj ofaocgtojf of Iefof tngt gfy djfh stgbbofh hgpsof tne AMJ gfa A[Q pjsotojfs wjuda fehgtovedy gbbect Rjdufteer suppjrt. Qne resudts jb tne

gffugd vjdufteer surveys of 9;79, 9;73, gfa 9;71, snjwea rjuhndy 9; perceft jb Rjdufteersrespjfaea tne CA wgs —mofomgddy gwgre” jr —ufgwgre” jb tneor cjfcerfs gfa ossues, gfa tneghefcy recjhfozea tngt sjme Rjdufteers nga g fehgtove perceptojf gijut tne CA‟s suppjrt. Qne

ghefcy troea tj gaaress tnos ossue iy norofh g A[Q wotn hjja Rjdufteer suppjrt s`odds. Xnef tneA[Q ufexpecteady debt tne pjst bjr sox mjftns, tne ghefcy aoa fjt prjvoae g tempjrgry auty A[Q

bjr bove jb tne sox-mjftn gisefce. Rjdufteers recjhfozea tngt tne CA gfa A[Q were g tegm ofngfadofh Rjdufteer ossues. Qney stgtea

78 Gverghe rgtofh os igsea jf g bove-pjoft scgde wotn 7= very ufsuppjrtove, 3=feotner suppjrtove jr ufsuppjrtove,gfa 5=very suppjrtove. 7> A[Q wgs jf extefaea degve of Xgsnofhtjf, AC bjr sox mjftns.

http://files.peacecorps.gov/multimedia/pdf/policies/PC_Final_Evaluation_Report_on_Impacts_of_the_Five_Year_Rule_IG1205E.pdfhttp://files.peacecorps.gov/multimedia/pdf/policies/PC_Final_Evaluation_Report_on_Impacts_of_the_Five_Year_Rule_IG1205E.pdfhttp://files.peacecorps.gov/multimedia/pdf/policies/PC_Final_Evaluation_Report_on_Impacts_of_the_Five_Year_Rule_IG1205E.pdfhttp://files.peacecorps.gov/multimedia/pdf/policies/PC_Final_Evaluation_Report_on_Impacts_of_the_Five_Year_Rule_IG1205E.pdfhttp://files.peacecorps.gov/multimedia/pdf/policies/PC_Final_Evaluation_Report_on_Impacts_of_the_Five_Year_Rule_IG1205E.pdf


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Qne PA[Q] gfa CA cjmpdemeftea egcn jtner wedd. _ju wjuda hj tj tne A[Q gfa sne wjuda sottnere gfa bohure jut g sjdutojf. _ju Pwjuda] hj tj tgd` tj Ptne CA] gijut yjur sjdutojfs gfa ne

wodd stodd cjme up wotn nos jwf sjdutojfs Ptj sjdve yjur ossue].

PQne A[Q] gfa PCA] were ijtn wedd suotea wnere tney were…wnef Ptne CA] wgs gdjfe tnere wgs

g dgrhe feea bjr g bohure do`e Ptne A[Q].”

Qne AMJ gfa A[Q gisefces ofcregsea tne CA‟s jpergtojfgd respjfsoiodotoes, wnocn reaucea nos

giodoty tj trgved gfa aevedjp redgtojfsnops wotn Rjdufteers tnrjuhn bgce-tj-bgce oftergctojfs oftneor cjmmufotoes. Qnos mgae ot aobbocudt bjr Rjdufteers tj receove suppjrt brjm gfa aoscuss

ossues wotn gfjtner Gmerocgf. Burtnermjre, wotn tne gisefce jb tne A[Q, Rjdufteers stgtea tngttney djst tneor Rjdufteer gavjcgte gfa tne borst persjf tney wjuda hj tj ob tney feeaea suppjrt jrnga ossues. Cjmmefts rebdectofh tne A[Q‟s rjdes gs g Rjdufteer gavjcgte gre gs bjddjws<

Ot os g iummer tngt sne os fjt nere gfymjre. Ner ajjr wgs gdwgys jpef …Sne wgs tne fumier 7 gavjcgte

bjr gdd tne Rjdufteers.

PQne A[Q wgs] very gbbormofh gfa g hjja dostefer. Sne wgs gf gavjcgte bjr Rjdufteers.

Jur PA[Q] os hjfe…ot os ompjrtgft tj ngve Gmerocgf stgbb tj ie gf gavjcgte bjr tne Rjdufteers. Qnestgbbofh turfjver gfa hgp os tjj djfh.

Extefaea USAN vgcgfcoes cregtea g dgrhe gaaotojfgd wjr` djga bjr tne CA gfa debt Rjdufteerswotn tne perceptojf tngt ne wgs ufrespjfsove tj tneor feeas. Ob Rjdufteers cjftofue tj perceove

pjst degaersnop gs ufsuppjrtove, Rjdufteers‟ mjrgde, prjauctovoty, gfa gttotuae rehgraofh [egceCjrps servoce mgy subber.

Qne ghefcy nga iehuf tj gaaress sjme jb tne USAN stgbbofh hgps gt tne tome jb jur evgdugtojf.G few AMJ grrovea gt pjst of Mgrcn 9;75, gfa g few A[Q wgs scneaudea tj grrove of Ludy

9;75. Njwever, tne CA os scneaudea tj degve of Guhust 9;75 gfa g repdgcemeft ngs ieef

oaeftoboea. Ot os ompjrtgft tne pjst bufctojf wotn g budd cjmpdemeft jb USAN stgbb tj efsure mjrecjfsostefcy of tne qugdoty jb Rjdufteer suppjrt.

Xe recjmmefa<

1. Qngt tne rehojfgd aorectjr bjr Gbrocg Jpergtojfs

efsures g repdgcemeft cjuftry aorectjr bjr [egce

Cjrps/Iefof os of cjuftry gs sjjf gs pjssoide tjmofomoze buture vgcgfcoes gt pjst.

Rjdufteers were brustrgtea wotn stgbb cjmmufocgtojf tj Rjdufteers.

Gccjraofh tj [egce Cjrps‟ Cngrgcterostocs gfa Strgtehoes jb g Nohn [erbjrmofh [jst, —tne

cjuftry aorectjr gfa stgbb cjmmufocgte rehudgrdy gfa jpefdy wotn Rjdufteers, tnrjuhn g vgroetyjb megfs. Qney cjfvey usebud tecnfocgd gfa prjhrgm ofbjrmgtojf gfa pjdocoes, gfa hoveefcjurghemeft, cjfstructove suhhestojfs, gfa gamjfotojfs, gs gpprjprogte.” Qne pjst‟s Stgbb

Ngfaijj` gdsj stgtes —emgod snjuda fjt ie tne sjde metnja jb jbbocogd cjmmufocgtojf wotnRjdufteers gs fjt gdd Rjdufteers ngve gccess jr regay gccess tj emgod.”


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Aurofh jur evgdugtojf, oftervoewea Rjdufteers expressea brustrgtojf wotn cjmmufocgtojf brjm

stgbb. Jfdy 18 perceft (eohnt jut jb 78) jb oftervoewea Rjdufteers rgtea stgbb‟s respjfsovefess tjossues bgvjrgidy. Rjdufteers aescroiea sotugtojfs wnere tney bedt stgbb wgs ufrespjfsove tj ossues

tney rgosea rehgraofh securoty, [SQ njst bgmodoes, tne hrgft gppdocgtojf prjcess, gfa tecnfocgd

questojfs. Rjdufteers gdsj sgoa tngt sjmetomes stgbb aoa fjt gfswer emgods. Rjdufteers bedt dò etney nga tj trgved tj tne stgbb memier‟s jbboce tj het gf gfswer.

Rjdufteers‟ cngddefhe wotn tne hrgft gppdocgtojf prjcess prjvoaea g hjja exgmpde jb Rjdufteers‟

brustrgtojf wotn stgbb cjmmufocgtojf. Gs stgtea of tne —[rjhrgmmofh” sectojf jb tnos repjrt, tnebufctojfgdoty jb [CHJ of Iefof wgs domotea aue tj cjffectovoty gfa jtner tecnfjdjhocgdcngddefhes. Qnese cngddefhes gdsj resudtea of domotea Ofterfet gccess tnrjuhnjut Iefof, wnocn

mgae ot aobbocudt bjr Rjdufteers tj gccess emgod rehudgrdy. Iecguse jb cjffectovoty gfatecnfjdjhocgd cngddefhes of Iefof, wnocn domotea [CHJ bufctojfgdoty, Rjdufteers cjuda fjt

gdwgys cjmpdete tne hrgft gppdocgtojf gt g djcgd Ofterfet cgbï jr tne rehojfgd wjr`stgtojf. Qj hetgrjufa tnos ossue tne Rjdufteers ajwfdjgaea sectojfs jb tne hrgft gppdocgtojf gfa seft tnem gsemgod gttgcnmefts tj stgbb. Qne hrgft gppdocgtojf wjuda ie revoewea gfa prjcessea iy tne hrgft

cjmmottee. Njwever, Rjdufteers were brustrgtea tngt tney aoa fjt receove cjfbormgtojf tngtsuimottea hrgft ajcumefts were receovea gfa were ieofh prjcessea. Jfe Rjdufteer stgtea<

—O sefa gf emgod tj Ptne hrgfts tegm] tj det tnem `fjw tngt tne hrgft gppdocgtojf wgs of [CHJ gfa O s eft tne iuahet gs gf gttgcnmeft of tne emgod. O fever negra igc` brjm tne s tgbb gijut tne hrgft . O evef s cneaudea g

trop tj g Prehojfgd wjr`stgtojf] tj wjr` jf tne hrgft gfa wnef O hjt tnere, O bjufa jut tngt fj jfe djj`ea gt

tne hrgft.”

Rjdufteer brustrgtojf wotn stgbb cjmmufocgtojf wgs fjt domotea tj tne hrgfts prjcess. GRjdufteer gdsj aescroiea g sotugtojf wnere pjst stgbb seft g text messghe tj gdd Rjdufteers teddofh

tnem tngt ompjrtgft securoty ofbjrmgtojf wgs seft tj tnem vog emgod. Qne text nga fj burtner

ofbjrmgtojf gijut tne cjfteft jr fgture jb tne emgod. Gs tne Rjdufteer stgtea —Psefaofh g textstgtofh tngt O snjuda cnec ̀my emgod] os bofe bjr me iecguse O cgf cnec ̀ my emgod egsody, iut fjt

gdd Rjdufteers cgf aj tngt. O wjuda preber tj negr gijut tne ompjrtgft securoty ofbjrmgtojf of tnetext gfa tnef ie reberrea tj gf emgod bjr mjre aetgods.”

Rjdufteer-stgbb cjmmufocgtojf ossues were do`edy cgusea iy tne aobberefce of tecnfjdjhygvgodgide tj stgbb gfa Rjdufteers. Hefergddy, regsjfgide Ofterfet gccess gfa ceddudgr pnjfe

receptojf wgs gvgodgide bjr stgbb of tne Cjtjfju jbboce sj ot wgs egsy bjr stgbb tj emgodRjdufteers. Njwever, Ofterfet gccess wgs domotea gt mjst Rjdufteers‟ sotes gfa ceddudgr pnjfe

receptojf cjuda ie aobbocudt of sjme gregs. Ofterfet gccess gt rehojfgd wjr`stgtojfs wgs gdsj fjtgdwgys redogide jr bgst efjuhn bjr Rjdufteers tj cjmpdete wjr`.

Rjdufteer cjmmufocgtojf wotn stgbb wgs gdsj nofaerea iy tne stgbb‟s domotea use jb tne ceddudgr pnjfe fetwjr` of Iefof, MJJR. [egce Cjrps nga g MJJR pdgf tj gddjw users tj cgdd jr text

egcn jtner wotnjut cngrhe. Qne pdgf wgs jptojfgd bjr stgbb gfa Rjdufteers. Gt tne tome jb jurevgdugtojf, rjuhndy >; perceft jb tne Rjdufteer pjpudgtojf wgs jf tne MJJR fetwjr`.Njwever, jfdy sevef stgbb memier pnjfes gfa tne [CMJ emerhefcy pnjfe were jf tne

fetwjr`. Qnree prjhrgm mgfghers, tne SSM, gfa tne sgbety gfa securoty auty jbboce pnjfe werefjt jf tne fetwjr .̀ Mjvofh jtner stgbb pnjfes tj tne MJJR pdgf, especogddy tne sgbety gfa


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securoty auty jbbocer pnjfe, wjuda ofcregse tne pjssoiodoty tngt Rjdufteers wjuda ie gide tjegsody cjftgct stgbb memiers of cgse jb g sgbety gfa securoty ofcoaeft. Gdsj mjvofh tne SSM‟s

pnjfe tj tne MJJR fetwjr` snjuda reauce Rjdufteer‟s cjfcerfs gijut tne respjfsovefess jbtne SSM.

Cngddefhes of Rjdufteer-stgbb cjmmufocgtojfs resudtea of Rjdufteers‟ perceptojf tngt pjst stgbbwgs ufrespjfsove gfa gt tomes, jut jb tjucn wotn Rjdufteers. Bjr exgmpde, sjme Rjdufteers

iedoevea tngt stgbb aoa fjt ufaerstgfa wnocn cjmmufocgtojf metnjas were mjst regaody gvgodgidejr prgctocgd bjr Rjdufteers gt sotes. [jjr Rjdufteer-stgbb cjmmufocgtojf ngs buedea rumjrs

gmjfh Rjdufteers tngt pjst gamofostrgtove aecosojfs gfa efgctmeft jb pjdocoes ngve ieef ufbgor.Qnos fehgtove perceptojf ngs resudtea of sjme Rjdufteers‟ reaucea woddofhfess tj repjrtwneregijuts, cromes, gfa meaocgd cjfaotojfs tj pjst. Gs jfe Rjdufteer stgtea —g djt jb

Rjdufteers ngve hjfe njme gfa tne rumjr modd spofs. Ot ngs cjfsequefces iecguse pejpde wjf‟thj tj stgbb jr tne ajctjrs.” [jjr Rjdufteer-stgbb cjmmufocgtojf gfa g wedd-aevedjpea rumjr modd

gmjfh tne Rjdufteer pjpudgtojf snjuda ie gaaressea of jraer tj omprjve wneregijuts repjrtofhgfa nedp pjst suppjrt Rjdufteers‟ sgbety gfa securoty.

Xe recjmmefa<

5. Qngt tne cjuftry aorectjr gfa aorectjr jb prjhrgmmofhgfa trgofofh wjr` wotn tne RGC tj oaeftoby specoboc

wgys tj omprjve Rjdufteer-stgbb cjmmufocgtojf tj

efngfce trgfspgrefcy, reauce negrsgy, ofcregse trustietweef stgbb gfa Rjdufteer, wnef gpprjprogte.

Sjme Rjdufteers were ufprepgrea tj respjfa tj emerhefcoes.

Qne Jbboce jb Sgbety gfa Securoty‟s stgfagra jpergtofh prjceaure —EG[ Qestofh gfa Qrgofofh”

stgtes tngt tne —SSC wodd efsure tngt gdd Rjdufteers gre bgmodogr wotn tne fgme gfa djcgtojf jbtneor respectove cjfsjdoagtojf pjoft.” Egcn Rjdufteer receovea g cjpy jb tne pjst‟s EmerhefcyEG[ aurofh [SQ. Qne EG[ cjftgofea emerhefcy cjftgct fumiers, pngses, cjfsjdoagtojf pjofts,

gfa cjae wjras.

Aurofh jur evgdugtojf, jfdy 29 per ceft (73 jut jb 97) jb oftervoewea Rjdufteers cjuda cjrrectdyoaeftoby tneor cjfsjdoagtojf pjoft.7? Sjme Rjdufteers mosoaeftoboea ot wnode jtners aoa fjt `fjwot gt gdd. Gdtnjuhn tne evgdugtjrs hgve Rjdufteers tne jppjrtufoty tj reber tj tneor EG[ tj oaeftoby

tneor cjfsjdoagtojf pjoft, jfdy sevef jut jb 78 Rjdufteers cjuda prjauce tneor EG[. 9;

Gdtnjuhn Rjdufteers receovea trgofofh jf tne EG[ gfa cjfsjdoagtojf pjofts, tne pjst aoa fjt tgèbudd gavgftghe jb jppjrtufotoes tj veroby tngt Rjdufteers nga tne ofbjrmgtojf tney feeaea tjrespjfa tj gf emerhefcy. Xe bjufa tngt 25 perceft (73 jut jb 9;) jb tne sote djcgtjr bjrms bjr

7? Qnere os g aobbereft oftervoew huoae bjr tne [CRD, wnocn ajes fjt gs ` questojfs rgtea tj rgtofh trgofofh jr s tgbbmemier. Njwever tne [CRD os gsèa tj oaeftoby tne cjfsjdoagtojf pjoft. 9;

Qnree Rjdufteers were oftervoewea gt tne jbboce jr g trgofofh djcgtojf. Jfdy Rjdufteers wnj were oftervoewea gt

tneor njmes were gsèa tj prjauce tne EG[.


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[redomofgry [rjhrgm Evgdugtojf Yepjrt< [egce Cjrps/Iefof 7>

oftervoewea Rjdufteers were mossofh specoboc jr gccurgte aorectojfs tj cjfsjdoagtojf pjofts.@fjwdeahe jb cjfsjdoagtojf pjofts wgs gdsj fjt ofcduaea of tne [SQ bofgd sgbety gfa securoty

test. Xe gdsj bjufa aoscrepgfcoes bjr tne cjfsjdoagtojf pjofts of tne Ijnocjf, Agssg, gfa Gzjverehojfs dostea of tne budd versojf EG[, wnocn os aostroiutea tj stgbb gfa Rjdufteer securoty

wgraefs, gfa tne EG[ reberefce cgra aostroiutea tj Rjdufteers. Qne ofgiodoty jb Rjdufteers tj

prjauce tneor EG[ jr cjrrectdy oaeftoby tneor cjfsjdoagtojf pjoft rgosea cjfcerfs gijut pjst‟sgiodoty tj ebbocoeftdy cjfsjdoagte Rjdufteers of gf emerhefcy.

Xe recjmmefa<

2. Qngt tne cjuftry aorectjr gfa sgbety gfa securoty

mgfgher efsure tngt gdd Rjdufteers `fjw tne djcgtojf jb

tneor cjfsjdoagtojf pjoft.

8. Qngt tne sgbety gfa securoty mgfgher efsures tngt ijtn

versojfs jb tne emerhefcy gctojf pdgf ngve gccurgtecjfsjdoagtojf pjoft ofbjrmgtojf.

Qne pjst nga gf ofcjmpdete meaocgd evgcugtojf pdgf.

MS 921 —Meaocgd Evgcugtojf” requores egcn pjst tj prepgre g cjuftry-specoboc meaocgdevgcugtojf pdgf tj serve gs g huoae tj gssost tne pjst wotn tne sgbe gfa ebbocoeft meaocgd

evgcugtojf jb Rjdufteers. Meaocgd Qecnfocgd Huoaedofe (QH) 3>; prjvoaes g aetgodea dost jbcjftefts tj ie ofcduaea of g meaocgd evgcugtojf pdgf. Sjme cjfteft tngt must ie ofcduaea gre

meaevgc prjceaures, emerhefcy cjftgcts, Rjdufteer cjftgct ofbjrmgtojf, gfa cjmmufocgtojfsystems.

Gt tne tome jb jur evgdugtojf, pjst nga gf ofcjmpdete meaocgd evgcugtojf pdgf. Qne pjst‟smeaocgd evgcugtojf pdgf aoa cjftgof meaevgc prjceaures, rjuhndy 95 pghes jb meaocgd

specogdosts gfa emerhefcy cjftgcts of Iefof, gfa rjster jb Rjdufteers. Xnode tne pdgf nga grjster jb Rjdufteers ot aoa fjt cjftgof mgps tj Rjdufteer sotes. Qne meaocgd evgcugtojf pdgf gdsjaoa fjt cjftgof ofstructojfs bjr emerhefcy of-cjuftry cjmmufocgtojf servoces jr ofstructojfs jf

njw tj gccess tne negdtn ufot jr suppdoes of cgse jb gf emerhefcy. Cjftgct ofbjrmgtojf bjr djcgdgorpjrts wgs ofcduaea of tne pdgf0 njwever, prjceaures bjr jitgofofh cdegrgfce gt djcgd gorpjrts

iy gor emerhefcy servoces were fjt ofcduaea of tne pdgf.

Ofsubbocoeft huoagfce brjm tne Jbboce jb Negdtn Servoce (JNS) jver requorea cjfteft jb meaocgd

evgcugtojf pdgfs os g dò edy cguse of tne pjst‟s ofcjmpdete meaocgd evgcugtojf pdgf. Qne pjst‟smeaocgd evgcugtojf pdgf wgs revoewea gfa dostea gs of cjmpdogfce of g 9;73 JNS sote

gssessmeft gt tne pjst. Aurofh tne evgdugtojf, wnef JNS stgbb wgs preseftea tne pjst emerhefcymeaocgd pdgf, tney stgtea tne pjst‟s pdgf wgs subbocoeft gfa tngt fjt gdd requorea cjfteft of QH3>; os fecessgry of g pjst‟s meaocgd evgcugtojf pdgf. JNS stgbb gdsj gc`fjwdeahea tngt tne QH

3>; os curreftdy ieofh revosea. Cdegr gfa tnjrjuhn huoagfce jf tne esseftogd requoremefts jb pjst‟s meaocgd evgcugtojf pdgf os fecessgry tj efsure gaequgte respjfse gfa cgre tj Rjdufteers

of tne eveft jb gf emerhefcy.


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[redomofgry [rjhrgm Evgdugtojf Yepjrt< [egce Cjrps/Iefof 7?

Xe recjmmefa<

>. Qngt tne Jbboce jb Negdtn Servoce revoses huoagfce tjcdgroby tne esseftogd requoremefts jb pjst‟s meaocgd

evgcugtojf pdgf.

Ufcdegr huoagfce jf sexugd gssgudt gwgrefess gfa voctom sefsotovoty trgofofh cjuda resudt of `fjwdeahe hgps bjr sjme aesohfgtea stgbb.

Gccjraofh tj tne Jbboce jb Sgbety gfa Securoty —Sgbety gfa Securoty Jversegs Stgbb QrgofofhHuoaedofes” tne CA, A[Q, AMJ, G[CA/[M, QM, [CMJ, SSM, [QS, gfa gfy jtner stgbb tngtbufctojfs gs g auty jbbocer must cjmpdete tne sexugd gssgudt gwgrefess gfa voctom sefsotovotytrgofofh wotnof 3; agys jb tneor stgrt agte. Of gaaotojf tj tne stgbb pjsotojfs meftojfea of tne

huoaedofe gdd sexugd gssgudt respjfse dogosjf (SGYD) must cjmpdete tne sexugd gssgudt gwgrefessgfa voctom sefsotovoty trgofofh projr tj SGYD certobocgtojf trgofofh. Qne requoremeft tngt SGYDs

cjmpdete tne sexugd gssgudt gwgrefess gfa voctom sefsotovoty trgofofh wgs prjvoaea tj tne JOH ofg cjmmufocgtojf wotn tne Jbboce jb Sgbety gfa Securoty aurofh tne evgdugtojf.

Aurofh jur evgdugtojf, we bjufa tngt twj receftdy norea pjst stgbb aoa fjt cjmpdete tne requorea

sexugd gssgudt gwgrefess gfa voctom sefsotovoty trgofofh wotnof 3; agys jb tneor stgrt agte. Qnosofcduaea jfe USAN wnj wgs norea wotnof tne dgst sox mjftns gfa gttefaea Jversegs StgbbQrgofofh iebjre grrovofh gt pjst. Xnef JOH oaeftoboea tnos ossue, ijtn pjst stgbb cjmpdetea tne

requorea sexugd gssgudt gwgrefess gfa voctom sefsotovoty trgofofh aurofh tne cjurse jb tneevgdugtojf

Xe gdsj bjufa g SGYD aoa fjt cjmpdete tne sexugd gssgudt gwgrefess gfa voctom sefsotovoty

trgofofh. Qne SGYD ngs cjmpdetea tne sexugd gssgudt pjdocy jvervoew gfa prjceaure trgofofh gfagdsj pgrtocopgtea of tne sexugd gssgudt cjftofuofh meaocgd eaucgtojf eveft of 9;73. Njwever, tneSGYD aoa fjt njda g pjsotojf gt pjst tngt requorea sexugd gssgudt gwgrefess gfa voctom

sefsotovoty trgofofh igsea jf tne sgbety gfa securoty jversegs stgbb trgofofh huoaedofes.

Qne bgodure jb tne SGYD tj cjmpdete tne sexugd gssgudt gwgrefess gfa voctom sefsotovoty trgofofhcjuda ie tne resudt jb mudtopde bgctjrs. Jfe dò edy cjftroiutofh bgctjr wgs tne ghefcy‟s dgc ̀ jb g

ceftrgdozea system tj trgc ̀cjmpdetojf jb mgfagtjry stgbb trgofofh prjhrgms. Qnos ossue wodd iegaaressea of tne —Jtner Gregs jb Cjfcerf” sectojf jb tnos repjrt.

G secjfa cjftroiutofh bgctjr tj tne bgodure jb tne SGYD tj cjmpdete tne sexugd gssgudt gwgrefessgfa voctom sefsotovoty trgofofh wgs ufcdegr huoagfce prjvoaea tj pjst. Qne huoagfce gvgodgide tj

pjst wgs tne sgbety gfa securoty jversegs stgbb trgofofh huoaedofes, wnocn cgf ie bjufa jf tneghefcy‟s oftrgfet. Igsea jf tne requoremefts stgtea of tnos huoaedofe, tne pjst wjuda fjt `fjw

tngt tne SGYD wgs requorea tj cjmpdete tne sexugd gssgudt gwgrefess gfa voctom sefsotovotytrgofofh iecguse tne SGYD aoa fjt njda g pjsotojf requorea tj cjmpdete tne trgofofh. Ufcdegrhuoagfce jf sexugd gssgudt trgofofh requoremefts bjr SGYDs cjuda dega tj `fjwdeahe hgps bjr

sjme aesohfgtea stgbb.


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[redomofgry [rjhrgm Evgdugtojf Yepjrt< [egce Cjrps/Iefof 9;

Xe recjmmefa<

?. Qngt tne Jbboce jb Sgbety gfa Securoty cdgroby sexugdgssgudt trgofofh requoremefts bjr gdd pjst stgbb,

especogddy aes ohfgtea stgbb.

Rjdufteers were fjt cjfsosteftdy repjrtofh tneor wneregijuts tj tne pjst.

Gccjraofh tj tne pjst‟s Rjdufteer Ngfaijj`, —Rjdufteers gre requorea tj ofbjrm tne [egceCjrps jbboce gfy tome (ofcduaofh jbbocogd [egce Cjrps evefts) tney wodd fjt ie spefaofh tne fohntof tneor cjmmufotoes.” Qne wneregijuts fjtobocgtojf pjdocy efsures tngt pjst cgf cjftgct gfa

djcgte g Rjdufteer jr trgofee aurofh gf emerhefcy jr crosos.

Aespote ots ompjrtgfce, jfdy 35 perceft (fofe jut jb 9;) jb Rjdufteers oftervoewea repjrtea tneyrepjrt tneor wneregijuts —gdwgys” jr —mjst jb tne tome” wnef tney degve tneor sote. Rjdufteers prjvoaea g vgroety jb regsjfs wny tney aoa fjt repjrt tneor wneregijuts. Sjme Rjdufteers

gamottea tj fjt repjrtofh tneor wneregijuts iecguse tney were hjofh jverfohnt tj g [egce Cjrpswjr`stgtojf. Jtners stgtea tngt tney aoa fjt ufaerstgfa tne purpjse jb tne wneregijuts pjdocy. Of

tneor jpofojf, iecguse tnere were jtner ofaovoaugds, ofcduaofh Rjdufteers, cjufterpgrt, jrcjmmufoty memiers, wnj `few wnere tney gre, ot wgs fjt ompjrtgft bjr tnem tj repjrt tneorwneregijuts tj [egce Cjrps. Jtner regsjfs Rjdufteers hgve bjr fjt repjrtofh wneregijuts were

dgc ̀ jb efbjrcemeft iy stgbb gfa tne begr tngt stgbb wjuda trgc ̀ tneor tome gwgy brjm sote.Rjdufteers‟ ofcjfsosteft repjrtofh jb wneregijuts cjuda ofnoiot tne pjst‟s giodoty tj cjmmufocgte

wotn jr cjfsjdoagte Rjdufteers aurofh gf emerhefcy.

Xe recjmmefa<

7;.

Qngt tne cjuftry aorectjr reofbjrce tne ompjrtgfce gfa

purpjse jb wneregijuts repjrtofh wotn Rjdufteers.

Qne settdofh-of gddjwgfce wgs ofgaequgte bjr sjme Rjdufteers mjvofh tj ufburfosnea sotes.

MS 997.1 —Settdofh-of Gddjwgfce” stgtes, —Rjdufteers gre prjvoaea g settdofh- of gddjwgfce tj purcngse fecessgry njusofh suppdoes gfa equopmeft. Qnos gddjws tnem tj ie ofvjdveaommeaogtedy of tneor cjmmufotoes…” Bjrty perceft (eohnt jut jb 9;) jb oftervoewea Rjdufteers

repjrtea tngt tneor settdofh- of gddjwgfce wgs ofsubbocoeft. Qnos jbtef jccurrea wnef tne Rjdufteerwgs fjt repdgcofh gfjtner Rjdufteer gt tne sote. Qypocgddy tne borst Rjdufteer gt g sote ngs tj

purcngse mgfy dgrhe, esseftogd njme otems, sucn gs g iea, tgides, cngors, cjj`wgre, gfa jtnerdgrhe otems. Fjrmgddy, wnef g Rjdufteer degves g sote, tnese dgrhe njme otems gre —pgssea ajwf”jr —ofnerotea” iy tne fext Rjdufteer wnjse gctugd settdofh-of cjst os cjrrespjfaofhdy reaucea.

Sjme Rjdufteers stgtea tngt tne settdofh-of gddjwgfce wgs subbocoeft jfdy iecguse tney repdgcea g

bjrmer Rjdufteer. [jst prjvoaea tne sgme settdofh-of gddjwgfce bjr gdd Rjdufteers, rehgradess jbwngt wgs gdregay gvgodgide gt tneor njuse. Gs g resudt, sjme Rjdufteers usea persjfgd mjfey jr


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wgotea mjftns uftod tney cjuda sgve efjuhn tj burfosn tneor njmes tj tne igsoc stgfagra bjrwnocn tne settdofh- of gddjwgfce wgs oftefaea.

Xe recjmmefa<

77.

Qngt tne cjuftry aorectjr gfa aorectjr jb mgfghemeftgfa jpergtojfs revoew gfa mgè cngfhes, ob fecessgry,

tj tne settdofh-of gddjwgfce gfa efsure tngt ot os

gaequgte tj cjver gdd regsjfgide expefses Rjdufteers

sustgof wnef efterofh tneor sote.

Qne pjst‟s dgte jr aedgyea aostroiutojf jb Rjdufteer reomiursemefts resudtea of bofgfcogd ngrasnop tj Rjdufteers.

Gccjraofh tj tne Rjdufteer Ngfaijj` , tne pjst troes tj mofomoze jut-jb-pjcèt expefsesRjdufteers ofcur wnef gttefaofh pjst-spjfsjrea eveft, sucn gs OSQs. Qne pjst gttemptea tj

mofomoze tnese expefses iy aepjsotofh per aoem oftj Rjdufteers‟ gccjufts iebjre grrovofh gt tneeveft. Njwever, Rjdufteers stodd pgy jut jb pjcèt bjr trgfspjrtgtojf tj evefts, gfa tnef suimot

tne trgved receopts tj pjst. Qne pjst prjcessea tne trgved receopts gfa reomiursea Rjdufteerstnrjuhn tne vjdufteer of-cjuftry gddjwgfce (ROCG) system, gf gppdocgtojf tngt gddjwea pjst tjjraer mjftndy gddjwgfces gfa reomiursemefts bjr Rjdufteers.

Aurofh jur evgdugtojf, 1; perceft (eohnt jut jb 9;) jb oftervoewea Rjdufteers stgtea tngt tneor

dovofh gddjwgfce wgs ofsubbocoeft. Qnos wgs pgrtocudgrdy tne cgse bjr hrjup 98 Rjdufteers wnjnga ieef gt tneor sotes bjr rjuhndy sevef mjftns gt tne tome jb jur evgdugtojf. Qne bjddjwofhtgide snjws tne respjfse ireg`-ajwf iy Rjdufteer cjnjrt.

Qgide 1. [erceft jb Rjdufteers Xnj Stgtea Dovofh Gddjwgfce Xgs Ofsubbocoeft

Qrgofofh Ofput Ofsubbocoeft Dovofh

Gddjwgfce

Hrjups 95 & 92 99%

Hrjup 98 29%

Sjurce< Rjdufteer oftervoews cjfauctea iy JOH evgdugtjrs

Upjf burtner gfgdysos, we aoscjverea tngt Rjdufteers‟ cjfcerfs gijut fjt ngvofh efjuhn mjfeyjf g mjftndy igsos were dofèa tj aedgyea reomiursemefts, pgrtocudgrdy reomiursemefts bjr OSQtrgved expefses. Qnos pdgcea g bofgfcogd ngrasnop jf Rjdufteers, especogddy tnjse of hrjup 98.

Sjme regsjfs bjr bofgfcogd ngrasnop gmjfh tne hrjup 98 Rjdufteers cjuda ie< tney were usofhdovofh gddjwgfce tj settde oftj sote jr tney nga dess tome tj gccrue sgvofhs brjm tneor dovofh

gddjwgfce.

Xnef we revoewea tne B_ 75 expefse reomiursemeft agtg, we aetermofea tngt pjst hefergddy

prjcessea OSQ per aoems wotnof g regsjfgide peroja0 Rjdufteers receovea per aoems eotner iebjretne eveft jr sjjf tneregbter. Njwever, tne pjst wgs fjt gdwgys prjcessofh tne trgved per aoem bjr


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OSQs wotnof g tomedy mgffer.97 Ot tjj ̀up tj tnree gfa ngdb mjftns bjr trgved per aoems tj ieaepjsotea oftj Rjdufteer gccjufts gbter sjme trgofofh evefts. Qnere were gdsj mudtopde tomes

wnef Rjdufteers wgotea jver twj mjftns tj receove trgved per aoems. Qne bjddjwofh tgide snjwstne dgte reomiursemefts of jur gfgdysos<

Qgide 5. Yeomiursemeft [rjcessofh Agtes bjr Dgte [er AoemsExpefse Qype Qrgofofh Efa Agte Yeomiursemeft Agte

EG Qecn OO trgved cjsts Aecemier 5, 9;71 Lgfugry 9;, 9;75

YCN Qecn OO trgved cjst Aecemier 2, 9;71 Mgrcn 7?, 9;75

CGYE trgved cjst Aecemier 2, 9;71 Mgrcn 7?, 9;75

Agre tj Offjvgte trgved cjst Lgfugry 91, 9;75 Mgrcn 92, 9;75

CDQS trgved cjst Beirugry 7>, 9;75 Gprod 72, 9;75

QEBD OSQ trgved cjst Beirugry 98, 9;75 Gprod 72, 9;75

Sjurce< JOH gfgdys os jb ROCG reomiursemeft agtg prjvoaea iy pjst

Qnere gre typocgddy twj ROCG pgymeft perojas egcn mjftn, gfa ot usugddy tg`es twj wee`s tj

prjcess tne reomiursemeft gfa aepjsot tne mjfey oftj g Rjdufteer‟s gccjuft. Qnerebjre, ot osompjrtgft bjr pjst tj suimot reomiursemefts oftj ROCG gs sjjf gbter tne trgofofh eveft gs pjssoide. Ot os g mudtopde step prjcess tj suimot g reomiursemeft. Rjdufteers suimot trgved receopt

gt tne trgofofh eveft0 tnef gbter g trgofofh eveft, tne prjhrgmmofh stgbb prjvoaes trgved receopts tjtne Rjdufteer dogosjf. Fext, tne Rjdufteer dogosjf suimots tne reomiursemeft cdgom oftj ROCG

wotnof tne fext pgymeft peroja. Qne reomiursemeft os prjcessea tnrjuhn ROCG gfa aepjsoteaoftj tne Rjdufteer‟s gccjuft. Aedgys of suimottofh tne trgved receopts tj tne Rjdufteer dogosjfresudtea of Rjdufteers wgotofh jver twj mjftns tj receove g reomiursemeft. Gs g resudt, sjme

Rjdufteers experoefcea bofgfcogd ngrasnop gfa feeaea tj use persjfgd mjfey tj suppdemeft tneordovofh gddjwgfce.

Xe recjmmefa<

79. Qngt tne aorectjr jb mgfghemeft gfa jpergtojfs gfa

tne aorectjr jb prjhrgmmofh gfa trgofofh aevedjp g

prjcess tj efsure tngt Rjdufteer reomiursemefts bjr[egce Cjrps evefts gre prjcessea of g tomedy mgffer.

Yjdes gfa respjfsoiodotoes jb rehojfgd-igsea stgbb were ufcdegr tj Rjdufteers.

Qne pjst‟s Oftehrgtea [dgffofh gfa Iuahet System< strgtehoc pdgf bjr B_ 9;75-72 stgtea tngt tne pjst wjuda cjftofue wotn ots rehojfgd mjaed jb Rjdufteer suppjrt. Qne rehojfgd mjaed jb suppjrtgddjcgtea resjurces, ofcduaofh g arover gfa prjhrgmmofh gfa trgofofh gssostgft ([QG), tj tne

[grg`ju rehojfgd wjr`stgtojf tj omprjve sgbety gfa securoty, sote aevedjpmeft, njusofh, gfajtner suppjrt tj Rjdufteers. Of Gprod 9;71, tne pjst mjvea tne [QG bjr tne YCN prjlect tj tne

97 Bjr tnos gfgdysos, JOH gssumea tngt prjcessofh reomiursemeft wotnof g tomedy mgffer wjuda ie prjcess ofh greomiursemeft wotnof tne ROCG pgymeft peroja tne expefse jccurrea jr tne pgymeft peroja ommeaogtedy bjddjwofh

tne expefse.


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[grg`ju rehojfgd wjr`stgtojf. Qne [QG cjftofuea budboddofh tne rjdes gfa respjfsoiodotoes jb tne[QG pjsotojf wnode gdsj suppjrtofh tne pjst‟s rehojfgd mjaed jb Rjdufteer suppjrt.

Evef tnjuhn mjre tngf g yegr ngs pgssea sofce tne [QG mjvea oftj tnos few rjde, mgfy

Rjdufteers aoa fjt `fjw tne [QG wgs gt tne wjr`stgtojf gfa cjuda prjvoae suppjrt tj

Rjdufteers jutsoae jb tne YCN sectjr. G Rjdufteer stgtea, —Sne ngs fever oftrjaucea nersedb.Sne cjuda aj g ietter lji tj suppjrt Rjdufteers.” G secjfa Rjdufteer sgoa, —My wjr`stgtojf os

@gfao. Sj O ajf't see Ptne [QG].” G tnora Rjdufteer of fjrtnerf Iefof aescroiea gf ofcoaeftwnere g Cjtjfju-igsea stgbb memier wgs ufgide tj vosot tne cjmmufoty iecguse jb trgved

cngddefhes. Ufaer tnos corcumstgfce, tne rehojfgd-igsea [QG snjuda ngve ieef gide tj vosot tnesote gfa prjvoae suppjrt0 njwever, sne wgs fjt cgddea jf tj aj sj.

Cjmmufocgtofh tne [QG‟s suppjrt rjde tj gdd Rjdufteers of fjrtnerf Iefof os ompjrtgft sj tngtRjdufteers wodd ie gide tj recjhfoze gfa utodoze tne [QG bjr hefergd suppjrt feeas. Qnos

recjhfotojf jb rehojfgd-igsea Rjdufteer suppjrt stgbb os ompjrtgft bjr tne pjst iecguse of Gprod9;75 tne pjst gaaea gfjtner rehojfgd-igsea Rjdufteer suppjrt pjsotojf. Qj efsure tngt ijtn jbtne rehojfgd stgbb memiers gre utodozea gs ebbocoeftdy gs pjssoide, tne pjst feeas tj gaequgtedy

cjmmufocgte tne rjdes gfa respjfsoiodotoes tj stgbb gfa Rjdufteers, especogddy Rjdufteers servofhof fjrtnerf Iefof.

Xe recjmmefa<

73. Qngt tne cjuftry aorectjr gfa aorectjr jb mgfghemeftgfa jpergtojfs cdgroby gfa cjmmufocgte tj stgbb gfa

Rjdufteers tne rjdes gfa respjfsoiodotoes jb tne rehojfgd

Rjdufteer suppjrt pjsotojfs.

Rjdufteers questojf tne ebbectovefess jb tne RGC.

Qne pjst‟s Rjdufteer Ngfaijj` oaeftoboes RGC gs g mecngfosm tj omprjve cjmmufocgtojf ietweef Rjdufteers gfa stgbb. Burtnermjre, Cngrgcterostocs gfa Strgtehoes jb g Nohn [erbjrmofh

[jst aescroies tne RGC gs jfe jb tne iest mecngfosms tj hgtner gfa gfgdyze Rjdufteer cjfcerfsgfa suhhestojfs tj stgbb. Njwever, sevef jut jb 71 Rjdufteers99 wnj prjvoaea g rgtofh bjr tne

RGC rgtea ot gs —feotner ebbectove fjr ofebbectove” jr —ofebbectove.” Jtner Rjdufteers wereufgide tj prjvoae g rgtofh bjr tne RGC hefergddy stgtea tngt tney aoa fjt pgrtocopgte of tne RGC iecguse tney iedoevea ot wgs ofebbectove.

Qnere were twj mgof regsjfs tngt Rjdufteers aoa fjt tnof ̀ tne RGC wgs ebbectove – tney aoa fjt

tnof ̀ pjst degaersnop tjj ̀ tneor cjfcerfs serojusdy gfa tney aoa fjt see gfy sjdutojfs jr resudts.Qne bjddjwofh Rjdufteer cjmmefts rebdectea tneor voews<

Qne RGC meetofhs gre hjja bjr few tnofhs. Iut ob yju irofh up sjmetnofh tngt os crotocgd jb stgbbtngt os fjt g hjja bjrum. P[jst degaersnop] regcts fehgtovedy tj crotocgd cjmmefts gijut tne s tgbb.O aj fjt `fjw ob tne ossues irjuhnt up tj Pgt fgtojfgd RGC meetofh] gre gctugddy gfs werea.

99 Rjdufteers gre fjt requorea tj gfswer jr prjvoae g rgtofh tj gfy ques tojf.


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O `fjw tne [CRs P[egce Cjrps Rjdufteers] jf RGC tgd` gijut tnofhs iut gs bgr gs hettofhgfytnofh ajfe, O ajf‟t `fjw. Ot's lust òfa jb tnere. Fj hrgfa prjidems tngt ngve ieef sjdvea

tnrjuhn tne RGC.

O aoa fjt hj tj tne dgst meetofh iecguse O aoa fjt tnof` tne meetofhs were ebbectove.

Xotnjut gf ebbectove RGC, tne pjst dgc`s g mecngfosm bjr stgbb gfa Rjdufteers tj wjr ̀ tjhetnertj sjdve ossues, ofcduaofh ossues oaeftoboea of tnos repjrt, sucn gs pjjr wneregijuts repjrtofh gfa

Rjdufteer-stgbb cjmmufocgtojfs. Of gaaotojf, sjme Rjdufteers voewea tne RGC gs ofebbectovegfa aecoaea tj fjt pgrtocopgte of tne meetofhs. G reauctojf of RGC meetofh pgrtocopgtojf cjuda

exgcerigte tne mosufaerstgfaofhs jb Rjdufteers‟ cjfcerfs. Ob stgbb ajes fjt cjrrectdy ufaerstgfaRjdufteer ossues gfa cjfcerfs, tnef stgbb tome, eferhy gfa resjurces tj suppjrt Rjdufteers mgy ie mosgddjcgtea.

Xe recjmmefa<

71. Qngt tne cjuftry aorectjr wjr` wotn tne Rjdufteer

Gavosjry Cjmmottee represeftgtoves tj ofcregse tneebbectovefess jb tne cjmmottee.

M GFGHEMEFQ C JFQYJDS

Gfjtner èy jilectove jb jur cjuftry prjhrgm evgdugtojf os tj gssess tne exteft tj wnocn tne

pjst‟s resjurces gfa mgfghemeft prgctoces gre gaequgte bjr ebbectove pjst jpergtojfs. Qj gaaresstnos questojf, we gssess g fumier jb bgctjrs, ofcduaofh stgbbofh0 stgbb aevedjpmeft0 gfa jbbocewjr` efvorjfmeft.

Xe bjufa tngt tne pjst‟s resjurces gfa mgfghemeft prgctoces were hefergddy ebbectove bjr pjstjpergtojfs. Of revoewofh tne pjst‟s redgtojfsnop wotn tne U.S. emigssy, stgbb perbjrmgfcegpprgosgds, [CRD rjdes, gfa pjst‟s strgtehoc pdgffofh gfa iuahetofh, JOH bjufa fj sohfobocgftgregs jb cjfcerf tngt wjuda fecessotgte gctojf iy tne pjst.

Yedgtojfsnop wotn tne U.S. Emigssy. Qne pjst nga gf exceddeft redgtojfsnop wotn tne U.S.

Emigssy. Mudtopde jbbocogds brjm tne emigssy expressea gpprecogtojf bjr tne CA‟s giodoty tjedevgte [egce Cjrps‟ wjr` of Iefof gfa cjddgijrgte strgtehocgddy wotn U.S. hjverfmeft pgrtfers.Gs jfe emigssy jbbocogd stgtea, —O ngve fever seef g [egce Cjrps prjhrgm tngt cjjraofgtes wotn

tne cjuftry tegm dò e tney aj. Ot‟s sepgrgte of tne wgy ot feeas tj ie iut os gdsj strgtehoc gfaoftehrgtea of gf gpprjprogte wgy.”

Stgbb [erbjrmgfce Gpprgosgds. Aurofh jur evgdugtojf, we revoewea stgbb bodes bjr tef rgfajmstgbb memiers. Gdd bodes cjftgofea perbjrmgfce evgdugtojfs brjm tne pgst yegr.

[CRD Yjdes. Qne [CRD pjsotojf wgs ieofh utodozea ebbectovedy iy pjst. Qne pjst nga jfe

[CRD pjsotojf tngt wgs bufaea tnrjuhn tne XGBS[. Qne [CRD aoa fjt tgè jf rjdes jrrespjfsoiodotoes gssohfea tj [QGs iut ofstega wjrèa tj suppjrt bjja securoty gs g crjss sectjr


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prjhrgmmofh projroty. Qne [CRD‟s respjfsoiodotoes were tj suppjrt Rjdufteers wotn bjjasecuroty hrgfts, wrote repjrts, gfa mjfotjr prjlects.


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JQNEY GYEGS JB CJFCEYF

Xe fjtea tne bjddjwofh gaaotojfgd greg tngt cjuda ie omprjvea tj efngfce ebbocoefcy gt tne pjst.

Few stgbb memiers aoa fjt receove mgfagtjry sexugd gssgudt trgofofh wotnof tnorty agys jb ieofh norea.

Gccjraofh tj tne Jbboce jb Sgbety gfa Securoty‟s Sgbety gfa Securoty Jversegs Stgbb QrgofofhHuoaedofes gdd pjst stgbb must tgè sexugd gssgudt pjdocy jvervoew gfa prjceaures upagte trgofofh

wotnof 3; agys jb stgrtofh. Qne pjst stgbb tngt wgs norea gbter tne ghefcy rjddea jut mgfagtjrysexugd gssgudt trgofofh aoa fjt receove tne trgofofh requorea tj meet ghefcy huoaedofes.

Aurofh jur evgdugtojf, we bjufa tngt tnree receftdy norea pjst stgbb aoa fjt tgè tne requorea

sexugd gssgudt pjdocy jvervoew gfa prjceaure upagte trgofofh wotnof 3; agys jb tneor stgrt agte.Qnos ofcduaea jfe USAN wnj wgs norea wotnof tne dgst sox mjftns gfa gttefaea Jversegs Stgbb

Qrgofofh iebjre grrovofh gt tne pjst. Xnef we oaeftoboea tnos ossue, gdd pjst stgbb pgssea tnerequorea sexugd gssgudt pjdocy jvervoew gfa prjceaure trgofofh aurofh tne cjurse jb tneevgdugtojf.

Gs aoscussea of OH-71-;8-E, Bofgd [rjhrgm Evgdugtojf Yepjrt< Qrgofofh [egce Cjrps‟ Jversegs

Stgbb (Septemier 9;71), tne ghefcy dgc`s g ceftrgdozea system tj trgc` cjmpdetojf jb mgfagtjrystgbb trgofofh prjhrgms, ofcduaofh tnese ompjrtgft sexugd gssgudt trgofofhs. Burtnermjre, tneghefcy ajes fjt ngve g cjfsosteft, cjmprenefsove trgofofh prjhrgm bjr fewdy norea jversegs

stgbb. Ofstega, tne ghefcy expects egcn pjst tj efsure few stgbb receoves gpprjprogte sexugdgssgudt trgofofh. Xe bjufa tngt tne pjst aoa ngve gf jfijgraofh cnec`dost bjr few stgbb0 njwever,

tngt cnec`dost aoa fjt ofcduae g prjcess tj efsure tngt tne gpprjprogte sexugd gssgudt trgofofhs

were prjvoaea tj fewdy norea stgbb. Ofebbectove jr ofcjmpdete sexugd gssgudt trgofofh mgy resudtof stgbb fjt ngvofh tne gpprjprogte sòdds jr ofbjrmgtojf tj respjfa prjperdy of cgse jb g

Rjdufteer sexugd gssgudt.

Iecguse gdd stgbb cjmpdetea tne requorea sexugd gssgudt trgofofhs aurofh tne evgdugtojf, we grefjt ossuofh g recjmmefagtojf gt tnos tome. Gs tne ghefcy cjfbormea of ots respjfse tj g

recjmmefagtojf of tne jversegs stgbb trgofofh repjrt, tne estgidosnmeft jb g prjcess tj efsure gddjverseg stgbb gre trgofea of sexugd gssgudt pjdocy gccjraofh tj lji respjfsoiodotoes os feeaea. Qnesotugtojf we bjufa of Iefof burtner reofbjrces tngt tne ghefcy feeas tj ompdemeft g prjcess tj

efsure tngt gdd jversegs stgbb, ofcduaofh fewdy norea stgbb, cjmpdete tne gpprjprogte sexugd gssgudttrgofofhs.


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DOSQ JB YECJMMEFAG

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Peace Corps Benin Final Eval Sep 3 2015