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8/8/2019 PDP presentation1
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PRESENTATION
ON ON
H ABBIT : 5 Seek First To Understand, Then To Be UnderstoodSeek First To Understand, Then To Be Understood
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H ABBIT:5H ABBIT:5 Seek First To Understand, Then To Be Understood.
- Principles Of EMPAT H IC COMMUNICATION.
- Key Principle of effective INTERPERSONAL COMMUNICATION.
- First step in the process of win/win.
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BARRIERS OF INTERPERSONAL COMMUNICATION
B 1: you can¶t influence any one with technique only.
B 2: you can¶t understand him and his unique situation and feelings.
OVERCOME FROM BARRIERS
You have to build the skills of empathic listening on a base of character that inspires openers and trust and you have to build theemotional bank accounts that create commerce between hearts.
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EMPATHIC LISTENING
- Empathic listening is not a techniques of ³ACTIVE´ listening or ³REFLCTIVE´ listening.
- Empathic listening is, mean listening with intent to UNDERSTAND.Seeking first to understand, to really understand.
- Empathy is not sympathy (in form of adjustment and agreement).
- Empathic communication involves: 10% of communication, and30% of sound, and60% of body language.
- Empathic listening is also risky.
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DIAGNOSE BEFORE YOU PRESCRIBE
The professional learns how to diagnose, how to understand. He also
learns how to have the integrity to say, ³My product or service will notmeet that need´ if it will not.
Example- SALES PERSON
- The key to good judgments understands. By judging first, a person willnever fully understand.
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FOUR AUTOBIOGRAPHICAL RESPONCES
EVALUATE : we either agree or disagree .
PROB E: we ask question from our own frame of reference .
ADVISE: we advise on basis of our experience.
INTE RPR ET: we try to figure people out, to explain their
motives and behavior, based on our own motives andbehavior.
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THEN SEEK TO BE UNDERSTOOD
Seek first to understand«.. Then to be understood. Knowing how to beunderstood is the other half of habit 5, and is equally critical in reachingwin/win solutions.
Three Greeks words contain the essence of seeking first to understand andmaking effective presentations.
ETH O S : You personal credibility, the faith people have in your integrityand competency. it's trust)
P ATH O S: Pathos is the empathic side- it¶s the feeling. emotional trust of another person¶s communication)
L OGO S: Logos is the logic, the reasoning part of the presentation.
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THA NKS