PC telephony with PIMphonyAlcatel-Lucent OmniPCX Office

PIMphony for Alcatel-Lucent OmniPCX Office is a Personal Communication Manager that links the two

most widely used business tools – desktop computers and telephones – to provide a powerful, user-friendly

telephone assistant that manages daily phone tasks. PIMphony improves customer interaction and services,

increases personal and team productivity, and optimizes a company's investment in Alcatel-Lucent

OmniPCX Office by adding a new dimension to phone services.

PERSONAL EFFICIENCY

PIMphony boosts personal efficiencyand saves users time while avoidingdialing errors with dial by name andphone-number "drag & drop".

T E A M E F F I C I E N C Y

PIMphony facilitates the managementof workgroups by ensuring theirphone status is available at all times.Call transfer errors are avoided withPIMphony Team's Assistant andSupervision windows.

AT T E N D A N T E F F I C I E N C Y

PIMphony attendant is speciallydesigned to handle a large number ofincoming calls. It optimizes callreception and transfer through anergonomic user interface, the assistantwindow. It also provides userinformation management.

SIMPLIFIED ACCESS TO MESSAGES

PIMphony simplifies access to criticalinformation in the form of incomingmessages. Voice messages are easilymanaged in the visual mailbox.Unified messaging enables the user toaccess voice messages, e-mail andfaxes, all at the same time.

ENHANCED CUSTOMERRELATIONSHIPS

PIMphony enhances a company'scustomer relations by providing accessto a much larger contact databasethan the system's phone book, withcontact database integration.PIMphony supports seamlessintegration with Microsoft® OutlookTM,GoldMine®, Act!TM, Lotus Notes® andMicrosoft® AccessTM. The call logfunction enables all calls to be trackedincluding unanswered calls.

FREE TRY & BUY2-month free trial for any version of PIMphony-for up to 25 users. The 2-month trial period starts when the first user opens their free version of PIMphony.

PIMphony Basic PIMphony Pro PIMphony Team PIMphony Attendant

Complete set of telephony features n n n n

Centralized call log n n n n

IP Telephony n n n n

Contact manager integration n1 n1 n1

Visual mailbox n n n

Unified messaging n n n

Dial-by-name with LDAP directory n n n

Dial-by-name with local PBX phone book n n n

Assistant features n n

Single site supervision n n

Multisite supervision n

Phone book programming n2

User information programming n

1) Contact management software supported: - Microsoft® OutlookTM 2000, 2002 and 2003 with Business Contact Manager - Act!TM 6.0 manufactured by Sage Group -GoldMine® /5.7, 6.5 and 6.7 manufactured by FrontRange Solutions Corp - Microsoft® AccessTM 2000, 2002 and 2003 - IBM® Lotus Notes® 5.02 to 6.5.

2) Only for telephone system sets connected to PIMphony.

PIMphony IP P IMphony

Maximum number of PIMphony users: (including IP PIMphony users): 25 for system without hard disk, 75 for Compact Unit andAdvanced Unit with hard disk, 200 for Premium Unit.PIMphony release 6.x is compatible with Alcatel-Lucent OmniPCX Office release 5 and higher.

Voice terminals

• Alcatel-Lucent ReflexesTM and eReflexesTM terminals. • No Alcatel-Lucent telephone set required

• Alcatel-Lucent wireless DECT or GAP sets, analog terminals • PC headset or PC handset (for example, IP handset Comfortkit for IP PIMphony)

• Alcatel-Lucent IP Touch and 9 Series terminals

• Mobile Reflex 300 and 400

• MIPT 310 and 610

PC

• Pentium® 266/300 MHz or higher with 64Mb RAM, • Pentium® II 300 MHz or higher with 80Mb RAM,

• 60MB 140MB free disk space, CD-ROM driver • 60MB 140 Mb free disk space, CD-ROM driver

• Ethernet board • Ethernet board or V90 modem or xDSL modem Windows compatible with full duplex driver

• SVGA graphics board • SVGA graphics board(1,024x768 pixels minimum, if Assistant mode is used) (1,024x768 pixels minimum, if Assistant mode is used)

• Standard compatible SoundBlaster® PC Board with speakers

• Microsoft® Windows® 2000 Professional SP4 and Server, • Microsoft® Windows® 2000 Professional SP4 and ServerMicrosoft

• Microsoft® Windows® XP Professional and Home, • Microsoft® Windows® XP Professional and Home, x64 Edition x64 Edition

• Microsoft® Windows® 2003 Server and R2 • Microsoft® Windows® 2003 Server and R2

www.alcatel-lucent.com

4285754 ENG - 06/2007 - Alcatel-Lucent Enterprise - 32, avenue Kléber - 92707 Colombes - France - RCS Paris B 602 033 185. Alcatel, Lucent,

Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective

owners. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice.

© 2007 Alcatel-Lucent. All rights reserved. Printed in EEC on chlorine-free paper.

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COMPLETE SET OF TELEPHONYFEATURES ON PC

n Incoming and outgoing callmanagement, call hold, multi-linemanagement (up to 8 lines), directcall keys, dial-by-name, redial.- Dial-by-name- Open contact card- Call log- Voicemail notification- Up to 8 simultaneous

communications- Up to 50 programmable function

keys- Call board- Hang up hold, transfer, conference- Screen pop customization

CONTACT MANAGERINTEGRATION

n Automatic synchronization withContact Manager database.

n Screen pop-up of the contact card.

n Dial-by-name using contactdatabase.

n Direct dialing from contact card*.

n Screen pop-up assistant forcustomized scripts.

* Depending on the ContactManager software.

CENTRALIZED CALL LOG

n Lists incoming answered/unanswered calls, outgoing callsand voice mails with contactidentification, date, time, and callduration.

n Call initiation with a double click,contact card with one click.

n Even when users are away fromtheir desks, all incoming calls areregistered.

ANY TYPE OF TELEPHONE SET

The main advantage of PIMphony'sarchitecture is that there is no physicalconnection between the telephone setand PC. PIMphony can be linked toany type of telephone set (DECT,ReflexesTM, Alcatel-Lucent 8 and 9SERIES, Analog, WLAN sets). It caneven function without a telephone setat all (using PC telephony withPIMphony IP).

VISUAL MAILBOX

The visual mailbox includes a full setof mailbox management features:n Read/delete messages

n Skip to previous/next message

n Forward message to one or moreusers, with voice comment ifnecessary

n Associated contact card screenpop-up (if sender is identified in thecontact database).

UNIFIED MESSAGING

n Integration of e-mails, voice mailsand faxes (depending on ISP's levelof service) into the user's e-mailclient window.

n Voice messages identified with aspecific icon and handled as e-mailswith WAV attachments.

n Same level of displayed information:date and time, caller's name (ifsender is identified in the contactdatabase) or phone number.

Microsoft® Access®GoldMine® from FrontRange Solutions Inc

Act!TM from Best Software,part of the Sage Group

SUPERVISION WINDOW

n The user can define supervisiongroups (work groups or services)within the company.

n Call/forward status of each personthat the user has included in workgroups.

P IMPHONY ATTENDANT

In addition to the assistant window,PIMphony Attendant manages theparameters and configuration ofemployees' phone sets andinformation:n Change first name and last name of

a phone number (only for the localPBX).

n Lock and unlock the phone.

n Reset password.

n Give nomadic rights.

n Change forward state.

n Modify telephony rights.

n Manage PIMphony profile.

n Manage user phone numbers (home,mobile, business, other) and emailaddress.

All these operations except modification of last name andfirst name are available in a multisiteenvironment.

MULTISITE SUPERVISION

Available with PIMphony Attendant,it enables the phone sets of severalOmniPCX Office systems (multisitetopology) to be displayed andmonitored on the supervision window.Therefore, with the multi-site capabilityof OmniPCX Office, the operator cansee the phone and forward status ofall users and optimize call treatmentfor a better reception for the caller.

ASSISTANT WINDOW

n Displays up to 8 incoming calls(or 16 with small icons) with alarmsavailable on waiting time in ringingor on hold state.

n Displays a list of preferredcorrespondents for the currentcaller or a list of the colleagues ofone preferred correspondent.

n Access to the call board or the rediallist.

n One-step transfer available to preferred called parties or peoplefrom a supervision group.

n Capacity to compile call statistics.- Calls with possible alarms on

waiting time- Colleagues- Preference correspondents- Dialing area- Preferred cards- Group selection- Opened card

Dial by Name

Up to 50 programmable function key

Open contact card Call log Voicemail notification

Hang up hold,transfer, conference

Up to 8 simultaneouscommunications

2 Alcatel-Lucent | 3| Alcatel-Lucent

Microsoft® Outlook®

PIMphony Team

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