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8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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PBOPlus
HR
from Function( Vertical View )
to Process( Horizontal End Backwards View )
8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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PBOPlus
HR A Function ? A body of Knowledgewith its principles and tools
Compensat
ions &
Benefits
Training &
Developme
nt
Recruitme
nt and
Induction
Performan
ce
Appraisals
Structure
and Job
Description
Human
Resource
50 plus pieces as we drill down
This gives us Identity , Vocabulary , Legitimacy and Career.This is inside view of HR
HR
Operations
8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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PBOPlus
Over a period we evolvedourselves to reflect differential value add
Generalists Service
provider
Visionary Specialist Experts
Human
Resource
This was also HRs way to upgrade itself .
It has done some good both for HR and
businesses
8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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PBOPlus
HR Profession is moving into high pressure
Zone
Non coreOut source
Automate
Best Practice
Non HR : HR
Ratio o 1:70
to 1 :150
Human
Resource
It 8 % growth , the profession may not see growth in Jobs
8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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Therefore,time to wake up
andlook at ourselves Outside In ,
Process View
8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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PBOPlus
HR A Process ? A series of activities for a
Customer
Managers-40
Wt -10 %Functional
Head- 8
Wt 30 %
Staff and
Workmen
3000
Wt 10%
Freshers and
others-100
Wt -10 %
CEO 1
Wt - 40 %
Human
Resource
We are unable to reorient ourselves hide behind policy ,
fairness and our definition of professionalism . Almost allstakeholders find HR non- responsive and not service oriented
8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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PBOPlus
HR A Process ? A series of activities to
serve a Customer
Bell the scores
Decide and
announce
Track
Achievement
Set Targets
Score
Organise
Review
Disgusted
Stakeholders
8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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PBOPlus
CEO Disconnect
I can never get to 10,000 crores by 2020 with this team.- Which People amongst the top 100 I must get rid off ?- A wrong leader pulls another 20 down because of bad leadership- Do I have to go outside to solve this problem ?
My focus My Vision Our Growth.
Business is interested in critical 2% of people which can deliver value
Pulling out competitor people won't help either. Its a temporary Fix.
Staying in business is not an option.
CEO looks at 5% products, 5% customer, 3% process, 2% people.
CEO doesn't come to the office for sustainability. Business means growth and isHR able to provide that ?
8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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PBOPlus
Unsolved HR Paradoxes Process or Function
Team or Individual
People or Weapon
Masses ( 98 %)or Classes(2%)
An eternal BusinessDilemma
Focus on the core problemHR solves & put out lots of
ideas about how to solvethat problem.
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8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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PBOPlus
HR image has takensome beating
Why is HR being outsourced ?
Why is HR being treated as non-core ?
No company is willing to include HRpeople on board. Why ?
HR has lost its sheen ? Why is HR not inthe limelight anymore ?
Is HR meant to serve the 2% people whoactually add 98% of the business value ?
Why is the disconnect between Businessand HR so glaring?
8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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PBOPlus
Where does the problem lie ?
Before the problem lets seewhat HR end users say ?
Is there a problem with HR ?
8/6/2019 PBOPlus - Mumbai HR Summit 25062011 vs 2
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PBOPlus
People View
2% talented people are different from others but HR hides behind thepolicies . This approach is self-destroying for HR.
You may think the Policy is fair and just but the individual doesn't. Hebelieves he is different than the others and must be treated differently.
For HR every man is equally important but this is against the businessrealities.
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PBOPlus
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