Pritam Bala

Mobile : +91 8123545025, +91 9836548159Email : bala.pritam@gmail.com

PROFESSIONAL SUMMARY

3+ years of experience in Microsoft System Center Configuration Manager (SCCM) 2012.

Experience in creating Packages, Applications and Advertisements for Software Deployments and also having good experience in publishing the Packages/Applications in Application Catalog.

Experience in creating Software Update Groups based on the requirements and maintaining them by removing Superseded and Expired patches periodically.

Good knowledge in creating Collections for both System based and User based using Query (WQL) and Direct Rule.

Good knowledge in creating Task Sequences for Software Deployments. Knowledge in creating Configuration Items and Baselines for monitoring and

remediation purpose. Have good knowledge in Incident Management and Change Management as well. Fluent in understanding of SCCM hierarchy. Good communication and interpersonal skills.

 

TECHNICAL SKILLS

● 3rd Party Tools : Symantec pcAnywhere, SCCM Client Centre, Client Action Tools, PuTTY, Proxy Pro Master

● Antivirus Tools : McAfee ePO● MS Office Tools : Excel, Word, PowerPoint, OneNote● Programming Languages : Java, SQL, Powershell● Database : Oracle 9i/10g, MySQL ● Ticketing Tool : BMC Remedy ITSM● Operating Systems : Windows XP, Windows 7, Windows

8.1, Windows Server 2003, Windows Server 2012 R2, Windows Server 2008, Windows Server 2008 R2

PROFESSIONAL EXPERIENCE

Currently working as a Technical Lead in Cognizant Technology Solutions, Bangalore from November 22, 2013 to till date.

ACCOMPLISHMENTS

Project # 1Client : NBIMDesignation : Engineer TraineeTeam Size : 6Duration : February ’14 – June ’14Environment : SCCM 2007Role and Responsibilities :

Provide best practices of Software Deployment on End Assets. Patch management of Servers and Workstations with troubleshooting. Periodic Health Checks of Servers/Workstations and remediation. Sharing of Application and Patch deployment report. Managing FEP Antivirus (Installation, Policy Deployment, Definition Up-to-Date,

Reporting)

Project # 2Client : LoblawDesignation : Technical LeadTeam Size : 10Duration : June ’14 – Till DateEnvironment : SCCM 2012Role and Responsibilities :

Apart from being the 2nd SPOC of the team, worked on Patch Management, Software Deployment and Antivirus Management.

Have been the SPOC of a major rollout of SAP and also completed that migration with 100% success in the Year 2015.

Coordinating with Client/Stakeholders to determine design requirements and provide timely update on the progress of any request (including sharing the deployment status report on daily/timely basis)

Created Software Packages/Applications based on the requests and deployed it to the End Users and deployment of them on Application Catalog as well.

Creation and management of Task sequences for custom requirements. Responsible for end to end management of Microsoft monthly Security Updates

through WSUS and SCUP (for 3rd party Application like – Adobe, JAVA) Performed root cause analysis using CCM log files and reports for any deployments. Possess basic knowledge on SCCM Infrastructure (Boundaries, Site Server Roles) Performed Client Health check and remediate basic client related issues and also

pushed SCCM Client by using Client Installation Method on the End Assets. Knowledge of creating VM’s using Hyper-V. Knowledge on Incident Management and Change Management using BMC Remedy

tool by adhering to the set SLA. Provided best practice by working hand in hand with Release Management and

Change Management Team to ensure smooth functioning of the process.

EDUCATION

Degree Name of the School/College

Name of the Board/University

Passing Year DGPA/Marks (%)

Madhyamik Pariksha (10th)

Dum Dum Kishore Bharati High School

West Bengal Board of Secondary Education

2007 88.50

H.S.Exam (12th)

Dum Dum Kishore Bharati High School

West Bengal Council of Higher Secondary Education

2009 80.80

B.Tech inComputerScience &Engineering

RCC Institute of Information Technology

West Bengal Universityof Technology

2009 – 2013 8.26

PERSONAL INFORMATION

Date of Birth : 17-05-1990 Gender : Male Father Name : Parimal Kanti Bala Nationality : Indian Religion : Hindu Marital Status : Unmarried Languages Known : English, Hindi, Bengali Permanent Address : S/O Parimal Kanti Bala ,

40, Badra (Ghosh Bagan), P.O – Italgacha, Kolkata – 700079 West Bengal

DECLARATION

I hereby declare that the above statements are correct and true to the best of my knowledge.

Date : Place : BANGALORE PRITAM BALA