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Standard Operating Procedure
Paytm E-KYC
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Content
Introduction
Process Flow
Pre-Requisites
Paytm Partner App & KYC Form Link
Step by Step Process Flow
Help Desk
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Introduction:
First of all, would like to congratulate you for opting on for processing & doing KYC of Paytm
customers.
Get Your Paytm KYC Done, Store Up to Rs. 1 Lakh and Become A VIP Customer
As Paytm are overwhelmed at the response they are getting from their customers to increase
the wallet limits as many of our users are now using Paytm for lot more transactions than ever
before. As a result, many users are exceeding the default limits of Rs.20000 a month.
To increase your wallet limits, just get a KYC done and upgrade your account. Same process is as
follows in SOP.
Fully Digital & Instant KYC Process
RBI guidelines only allow total transactions of Rs. 20,000 per month for basic wallet users.
However, you can spend unlimited amount and store up to Rs.100000 by completing your Paytm
KYC process. Apart from increased spending limit, KYC verified users automatically become Paytm
VIP customers enjoying several other benefits
So have Paytm come up with a new service that makes signing up for KYC easier. It is called the
Aadhaar-based eKYC process.
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Most Secure KYC Process Ever
The all-new eKYC is absolutely secure as it uses biometric details from Aadhaar to verify an account.
Instant and 100% Paperless
The Paytm eKYC process is instant. The Paytm agent carries out a quick and easy eKYC process using a mobile-based biometric scanner. The customer’s consent is also captured using Aadhaar-based eSign eliminating the need of Paper
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Process Flow
Login Paytm Partner App
Enter Customer Paytm Contact No & Capture Finger Print
Additional Details
KYC Form to be Uploaded
KYC Done & Wallet Upgraded
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Pre-Requisites
Supported Biometric Devices –
1. Morpho
2. Startek FM 220
Make sure you take OTG micro-USB connector along with device
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OS & Smart Phone requirements
For Morpho Device
• Androids Versions supported are 4.X.X to 7.X.X
• Phone should have minimum battery level of 20%
• Phone should have OTG support
Startek FM 220 Bio- Metric Device
• Androids Versions supported are 4.X.X to 7.X.X
• Phone should have minimum battery level of 20%
• Phone should have OTG support
Check OTG Support On Smart Phone
How to check if you’re mobile has OTG support?
Method 1: Check mobile specifications online
Example: check your mobile specifications on GSM arena. Typically, if OTG support is available, it is
called out explicitly.
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How to check if you’re mobile has OTG support?
Method 2: Install ‘OTG?’ app
Storage permissions on Marshmallow (Android 6.X.X)
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Steps to turn ON storage Permissions for
Paytm Partner App:
Settings > Applications > Paytm Partner >
Permissions > Storage
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Paytm Partner App & KYC Form Link
PP App Link
https://goo.gl/4Zwmx1
KYC Form Link
https://drive.google.com/open?id=0B2_1dOpClvWQWkJ0XzZERWphV0U
Step by Step Process Flow
To successfully do the EKYC of a customer for increasing the Wallet Limit of Paytm, the person
himself first should be KYC Complaint & Should Have access & Installed Paytm Partner App in
his/her Smart Phone - & to do KYC he/she must login in PP App with his/her Paytm User & Id &
the process is as follows –
Home Screen -
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Click on Start New
To Start E-KYC
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Enter Mobile Number
Customer Dashboard/Status
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KYC can be done only for customers who already
have a Paytm wallet.
For customers who don’t have the wallet,
download the app on customer mobile and get their wallet created and then proceed with KYC
Tap here to do the eKYC
If you get the status as ‘Success’ that means
the KYC of this number is done, you would not
be able to proceed further.
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SMS with OTP will be forwarded
After Taping on Upgrade Account (KYC) – KYC Process will begin - Enter Aadhaar Number &
Click on Proceed
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After Clicking on Proceed it will ask to capture Finger Print - Activate Sensor (Shown Below)
Device will Scan Fingerprint
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Tap here to activate the
sensor
**In case you get any error:
1. Clean sensor
2. Try scanning different finger
3. Cross check Aadhaar number
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Confirm Demographic details & Click on Confirm
Turn On Location – Once clicked on Confirm Details, pop up will appear to Turn on Location –
Accept the same (Shown Below)
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Please allow the device to turn on the Location, click on Ok to
proceed
**You cannot proceed until Location
has been switched ON. Click on OK
to proceed.
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Additional Details to be entered –
Almost Done – Additional Details
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Tap on the drop-down and choose from the options.
Please fill in the correct Mother’s
Name
Please enter the correct Father’s Name or Spouse Name, whichever is selected
Please select ‘YES’ if the Correspondence address is same as the address on Aadhaar Card.
Please select ‘NO’ if the Correspondence address is not the same as the address on
Aadhaar Card and proceed to providing the correspondence address.
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Correspondence Address & PAN Number
KYC Form to be Filled & Photo of same to be uploaded & Click on Submit
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Please fill in the Correspondence address of the Customer
Please enter the correct PAN Number
Tap here to click the photo of the KYC
form
Please click a clear and visible photo of
the form
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Completion & Success pop up & SMS to customer
After Logging in Paytm Customers get pop up -
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Customer gets an SMS confirming Wallet upgrade
Wallet Upgrade Is Real Time. Customer Gets above SMS
on Upgrade.
Once Wallet is upgraded, Limit will be
raised to 100000, & customer will be a VIP
Customer
Customer will get lots of offers & Cash
Backs & Many benefits for same.
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Help Desk –
Contact No – 020 67301777
Email ID – [email protected]
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