PAULINE TOWNSENDpaulinetownsend@btinternet.com

mobile:07957637560______________________________________________________________________

Experienced administrator Experience gained across a variety of sectors covering banking, buying, commercial

property and the voluntary sector Strong customer facing and communication skills Numeracy and PC skills to a high standard City & Guilds IT and Computing qualified

A reliable and friendly individual and who works hard to achieve her potential. Adaptable committed and organised, always willing to go the extra mile to achieve her goals.

Employment History

Voluntary Action Epping Forest March 2014 to date

VAEF is a volunteer search and coordination organisation based in Epping supporting Essex based charities.

Volunteer Co-ordinator Assistant

Duties: Marketing volunteering to promote interest in volunteering and community activity Match individual volunteers to the most suitable opportunity Maintenance of a database to record individual volunteer records Liaising with charities to collate and record their volunteer requirements Uploading of volunteering opportunities onto the national ‘Do-it’ website Undertook a project from start to finish to research and secure a ‘Lottery Bid’ funding

September 2013 – Feb 2014 project managed house renovations and house move

REM Properties Ltd May 2010 to Aug 2013

REM is an Essex based Business Park with 3 sites, providing business units leased to small to medium sized service and light industrial businesses.

Administrative Assistant

Duties: Regularly deputised for the Business Centre Manager Liaising with commercial property brokers to market business units Preparation of tenancy agreements and monthly invoices for tenants Purchase and sales ledgers work. Credit control Negotiated best prices and availability of product and services Administrative/PA support to the Directors of the Company Liaise with tenants on day-to-day property management issues General office administration, reception and support Managed special projects for the refurbishment of business units

Samco and Shrim May 2009 to April 2010

Purchase Administrator/Client Liaison Officer

Samco and Shrim is a cooperative providing support and services to the farming community comprising around 200 farming members, using collective buying power for seeds, fertilizer, fuels and a range of consumables.

Duties included: Taking purchase orders and enquiries from clients Researching and agreement of prices and availability of products/services, while

ensuring the continuation and enhancement of services Recording of customer orders on an order/sales management system, principally for

fuels, plant, fertilizers, seeds and building materials Purchase and Sales ledger work, including associated bank reconciliation Management and updating of an extensive range of order management spreadsheets

Clement Joscelyne Limited May 2004 to April 2009

Clement Joscelyne is a family business with 5 retail outlets in Hertfordshire and Essex, selling high end home furnishings, kitchenware and giftware alongside interior design services.

Assistant Buyer

Duties: Administrative assistance to the company buyers Management and control of incoming deliveries from in excess of 100 suppliers Calculation and application of product profit margins Liaison with suppliers by telephone, email and face-to-face Accounting for purchase orders on central control systems and spreadsheets Agreement and authorisation of outbound payments for purchases Liaison with 5 shops and a central warehouse in respect of receipt and delivery of

goods

Progressive Consultants Limited April 1999 - April 2004

Provided Company Secretarial support for a family management consulting business to the financial services industry. Duties included running the company payroll, general ledger maintenance, VAT and company returns and marketing support.

Barclays Bank, Isle of Man March 1994 - April 1999

High street bank providing a range of banking and lending services to retail and corporate customers.

Branch administration supervisor

Supervision and compliance checks of all processing related to charged securities Administration and reconciliation of internal branch accounts Management of special projects e.g. offshore company and fraud issues

November 1991 – February 1994

Maternity leave and career break Relocated to Luxembourg and the Isle of Man during this period

Barclays Bank plc Dec 1975 to Oct 1991

Worked in various bank branches and locations in London and the North of England, undertaking a range of supervisory and administrative roles:

Branch administration officer Financial services officer - general support and liaison with staff and clients Lending officer - administering corporate and personal loans Foreign officer - finance and payment support for overseas clients’ transaction Processing of legal charges over registered and leasehold property Review of company business plans and accounts to assess suitability for advancing

loans General cashiering duties as a junior

Education

2001 City & Guilds IT Diploma in Computer Applications (A Level 2 vocational)

2000 City & Guilds IT Certificate in Computer Applications (A Level 1 vocational)

1981 Associate Chartered Institute of Bankers (ACIB) part 1

Manor Park School, Longbenton, Newcastle upon Tyne –Accounts, Commerce, English Language CSE Grade 1

English Literature, History ‘O’ level RSA - typing

Personal Interests

Reading, current affairs, calligraphy, gym, cooking and learning French