PAULA J. WRIGHT9480 Monteiro Place #300

La Plata, MD 20646240-538-6139240-561-3754

ladypjsmith@yahoo.com

Objective: To secure an interesting Office Specialist or Computer Operator position with a growing company that allows me to utilize skills I’ve acquired with over 16 years of experience in the field of Office Technology as a local, state, and federal civilian government contractor. I would like to secure a position that insures potential for growth within the company I’m employed with.

Experience:Xlibris Publishing & Ingram Publishing Co.Published Author July 2011-Current

Writing, creating, formatting, and editing my first novel which was published in July 2011, has an ISBN, and is registered in the Library of Congress.Familiarizing and furthering my skills by using new software, Microsoft Publisher to format my book.Working with submission representatives, cover artists, publishing consultants, formatting experts, and marketing representatives.Signed a contract with Xlibris & Ingram Publishing to publish three books which are due to be released by summer 2015.

Titles are “If It Hadn’t Been For God”, “Words Softly Spoken, With Shades of Grace”, and “Heaven Knew My Heart” by P.J. Wright. Exploring my passion for writing, creating poetry, finding words of wisdom to share with others to help inspire people.

I’ve taken a four year hiatus from my career as a federal, state, and local civilian government contractor to explore my passion for writing, tap into a natural talent, wrote, formatted, creatively worked in collaboration with Xlibris Publishing Company & Ingram Publishing on cover, front page layout and design and self-published one novel 2011. I’ve written 3 more books for publication which I’ve signed a 3 book contract with the same publishing company. Taught myself to use Microsoft Publisher to complete each novel; with hopes of embarking on a new career.

Charles County Health Department White Plains, MDOffice Services Clerk II August 2010 to June 2011 Responsible for registering and processing all paperwork for incoming

patients for Family Planning and STD clinics. Directing them to accountant, waiting area, nurses station, or clinic

rooms. Ordering supplies for copy room and stocking all supplies. In charge of

copies of all pamphlets and leaflets needed for our clients entering our offices for services.

Completely responsible for data entry system (Ahlers) that tracks patient visits coming into our clinic as well as all of their lab results. Entering all data pertaining to patients appointments in the clinics, as well as their lab test results into the Ahlers system for the Department of Health and Mental Hygiene.

Processing medical waivers and referrals for elderly clients in the community in need of services.

Charting labs and filing lab results in patient charts. Updating demo graphical information on our clients.

Responsible for all hard copy Ahlers forms of our clients for our Family Planning and STD clinics. As well as all negative results being filed and charted in patients’ charts.

Appointment scheduling. Calling to remind patients of next day appointments.

In Dental clinic I am responsible for sending appointment cards out two weeks in advance as well as mailing all No Show letters for that department. Duties also included calling patients daily to remind them of their next day appointments.

Engineering Services Network, Inc. Arlington, VAComputer Operator I March 1998 to December 2008

Computer Operations: Mounted reels and cartridges of magnetic tape in tape drives Loaded paper in printer Entered commands and created documents using Microsoft Outlook,

PowerPoint, Excel, and Microsoft Word Telecommunications Operator: Answered switchboard, handling emergency and disaster phone calls,

disaster preparedness, directing phone calls to appropriate personnel, releasing contact information for employees, and scheduled conference calls on two conference bridges

Successfully handled backup tapes for disaster storage Unloaded and labeled magnetic tape for delivery to tape library Executed daily operations of scheduled jobs on (2)VAX systems as well as

for industrial printer Read instructions and schedule of documents to be printed on computer

terminal Observed machine operations and error lights to detect malfunctions on

31+ Sun Operating Systems Operated computer peripheral equipment, such as printer, plotter,

computer output Priced out contracts, reviewed overtures, and suggested solutions to

maintain budget requirements Message Processing Center Operator: Processed classified and unclassified messages

Monitoring and troubleshooting 12 systems on an hourly basis, wrapping and distributing classified naval messages, and maintaining SOP logs for department.

Accomplishments & Achievements: Outstanding work reviews from federal contracting companies in charge of our government contract. I was considered essential personnel on the contract for the Navy and Department of Defense. Senior employee under prime contracting company.

Department of Defense Certifications:NATO Briefing/Secret Security ClearanceSexual HarassmentDisaster Preparedness after 9/11Standard Operations ProcedureOffice Protocol & Procedures

St. Mary's Department of Social Services Leonardtown, MD 20650Childcare Monitor/Switchboard October 1997 to March 1998Operator

Operated cord and cordless switchboard to relay incoming, outgoing and interoffice calls

Supplied information to callers and recorded messages Kept record of calls placed and toll charges Observed and monitored play activities, and entertained children by

reading to them and playing games with them Was instrumental in keeping a log of all children entering and exiting

Accomplishments & Achievements:Received Outstanding Letter of Recommendation from former supervisor Ella Diggs. Was requested to stay and become contractual with a raise in salary for the State of Maryland when offered a more lucrative position with the Department of Defense and the Navy.

Harry Lundeberg School of Seamanship Piney Point, MDFront Office Secretary June 1995 to June 1997 Composed and typed routine correspondence Filed correspondence and other records Answered telephones and gave information to callers and routed calls to

appropriate official Greeted visitors, ascertained nature of business and conducted visitors to

employer and appropriate person Prepared outgoing mail, using postage-metering machine Prepared notes, correspondence and reports, using word processor and

computer terminal

Successfully handled purchase orders and requisitions and maintained file records

Successfully managed a merchant marine store without supervisionWrote, designed, formatted and produced a newsletter as well as minutes for meetings Achievements & Accomplishments: Received Outstanding Letter of Recommendation from former supervisor Andrea Conklin.

MACI St. Inigoes, MDSwitchboard Operator/Receptionist March 1993 to March 1995

Received callers at establishment, determined nature of business and directed callers to destination

Recorded name, time of call, nature of business and person called upon Operated telephone console to receive incoming messages Typed memos, correspondence, reports and other documents Issued visitor's passes when required Provided information regarding activities and location of departments,

offices and employees within organization Received and answered requests for information from company officials

and employees Performed variety of clerical duties and other duties pertinent to

establishment Collected and distributed mail and messages Successfully handled visitor control logs

Education: College Of Southern Maryland LaPlata, MDReceived Certificate of Completion

Major: Office Technology/Secretarial Science

Beechcroft High School Columbus, OHAccounting I &II

Publications: “Crossing My Jordan” Author P.J. TaylorThree book contract signed with Xlibris Publishing. Three books due to be released spring or summer of 2015:“If It Hadn’t Been For God”“Words Softly Spoken With Shades of Grace”“Heaven Knows My Heart”Xlibris & Ingram Publishing Co., Inc.

Volunteer Experience: Diabetes Association of America-Literature Secretary/6 months volunteer

Project Graduation/D.A.R.E-Gave Speech for Project Graduation @ Margaret Brent Middle School/Importance of EducationJob Training Network-Front Office Secretary/1 year of volunteeringLife Community Church of God-Nursery Assistant, Bible School Attendant,

Choir/4 years of volunteeringOld Fields Church/Narcotics Anonymous Association-Newsletter Secretary, Area Service Secretary, General Service Representative/6 years of volunteering. Town Creek Elementary School-Copyroom Clerk/1 year

References: Available upon request