Curriculum Vitae

Paul ThomasEmail: paul.thomas@btopenworld.com

Contact number: 07540 637 477

Personal Profile

A highly driven and dedicated project manager with 19 years of project delivery experience within the data and communications project delivery environment. Working primarily in direct customer facing roles with the last 10 years within public sector. Proven track record of project delivery, with excellent stakeholder, supplier and service management disciplines coupled with exceptional customer relationship skills. Keen ability in motivation of large virtual teams across multiple business units within large organisations resulting in improved delivery through-put whilst optimising resource to attain its maximum capabilities. Quick to understand and assimilate new products and services, with the ability lead implementation by working closely with teams and forming client/supplier partnerships. Achieving project revenue targets whilst sustaining high levels of customer satisfaction. Instilling a strong work ethic in those around by demonstrating a high bench mark. Taking opportunities to reward team members who go the extra mile.

Key Skills & Achievements

Project Management – Ability define then to manage large complex projects with multiple work packages to set time and fiscal parameters. Keeping project sponsors appraised of progress; presenting to IT and Service Directors at Project Boards

National Air Traffic Services (NATS) Direction of the team delivering a new managed network for NATS to some of the most remote areas of the UK. Providing key stake holder management, Risk management, Adherence of strict safety change processes. Site transition management including testing, support and handover into support organisations. Third party supplier management. Development of support organisations and process.

NHS Essex NG Community of Interest Network (CoIN) – I delivered the £20m WAN program for the NHS in Essex. Providing a voice and data network for the entire NHS estate within Essex in excess of 600 site connections from Major acute hospitals to GP practices. Utilising new technologies including BTs 21CN products. I delivered over £3m of project revenue in the first 10 months of the project.

New National WAN for N3 Core – Delivery of 3 complex network solutions for N3SP to allow the voice and data solutions for NHS to be delivered. This included trialling new Etherflow and Etherway solutions for BT as well as the first network of 10Gb circuits in London using Virgin Media solutions.

Bid Support - Work on multi-million pound customer bids by reviewing customer project requirements and designing project plans for implementation of solutions.

Matrix Team Management – ability to effectively run both a metricised project team as well as line management capabilities. Cascading delivery responsibilities where effective to do so to the wider project team.

Communication - Proven track record in understanding customer business requirements, identifying opportunities and seeking to fulfil them using the most efficient technologies and capabilities. Ability to work with multiple customer organisations simultaneously to realise shared solutions and building trust.

Client Relationship Management - Significant experience of owning and developing customer relationships at all levels through service, being a trusted member of their team with whom they share business aspirations and plans. Customers have included those in the public sector and media and financial markets.

SC vetted and Police security cleared. Have current and valid SC and Police clearance. Experience in delivering projects for the Foreign and Commonwealth Office and Whitehall. Delivered a project for the White House.

Curriculum Vitae

Career History

BT 1989 to present.

BT Senior Project Manager 2004 to present

I was the project manager for the delivery of WANs for the NHS knows as Community of Interest Network (CoINs) for Essex (600) sites, Kent (300 sites), Gloucester and Durham. These projects ranged from £6m to £21m in project revenues.

I Implemented the HSCIC (formally known as NHS CFH) Data Centre upgrade across England realising project delivery revenue of over £650k in a program that saved the customer £11m. I worked closely with the NHS HSCIC Senior program manager as well as supplying updates to the head of NHS HSCIC program delivery. The delicate nature of these deliveries required engagement of multiple change boards and full change documentation release to the NHS and their suppliers,

Utilisation of Risk Management tools from ARM to AIR. I lead on project quality for N3SP working with the Project and Quality Managers. Ensuring that

projects are delivered in a quality manner. Providing consistency of project documentation which enables the ability of project management cross support on larger projects and programs.

Defining and management of work packages; NHS Data Centres (ATOS, Accenture, BT), NHS Core network flexing and Customer Network Gateway connections.

I worked closely with change organisations in both N3SP and the NHS ensuring all changes are implemented with full change acceptance by all sponsors and influencers. This work supports the integrity of N3SP and the network.

BT Project Manager 1998 - 2004

Delivery of large telephone based solutions for Pearson Media to Stock market and Broker dealing solutions for customers Lehman Brothers, Peel Hunt and Terra Firma.

Implemented the largest Automated IVR service in London for Guys and St Thomas’s Hospital as well as implementing a new telephone system in a big bang change over for 10,000 users. Defined the process for Dual Parenting Exchanges for customer services.

Managed the centralisation of the Pearson Media group into Shellmex House, Strand. Relocating 6 offices and the associated telephony infrastructure. I took ownership for all customers’ requirements for call forwarding, number interception and diverting of lines from old establishments to Shellmex House.

BT Project Co-ordinator 1995 - 1998

Qualifications and Training

Professional QualificationsPrince2 Practitioner, APMP – full member,MSP foundation,Formal qualifications ONC Electronic and Electrical engineeringGCSEs; Maths, Physics, English, Electronics, CDT, Geography, Drama, EconomicsCSE ; Maths

Interests and HobbiesLocated in Orpington, Kent, I appreciate spending time with my wife and two children. I am a Beaver Scout Leader at Crofton Oak Scout Group. Keen cyclist, completing the UK coast to coast in 2013 and completing the London to Brighton a number of times raising money for the BHF.