ASSIST:ASEANSOLUTIONSFORINVESTMENT,SERVICESANDTRADEAUniquePla;ormforASEANEnterprises

PAULMANDLTeamLeader,ARISE

ABIS6September2016VienIane,LaoPDR

ASEANRegionalIntegra7onSupportfromtheEU

ASEANPrivateSectorEngagement

AECBlueprint2025

Increasedpublic-privatecoopera7onanddialogue

StreamliningNon-TariffMeasures(NTMs)

Elimina7ngNon-TariffBarriers(NTBs)

Enhancingthefreeflowofgoodswithintheregion

Regulatorytransparencyforeaseofbusiness

ASEANTradeFacilitaIonToolsandRepository

ASEANTradeRepository–hRp://atr.asean.org/NaIonalTradeRepositories

HarmonisedStandards

TariffFinder

ASEANCustomsTransitSystem

ACTSASEANSingleWindow

ASW

ASSISTASEANSoluIonsforInvestment,Services&Trade

BruneiDarussalam

www.bdntr.gov.bn Malaysia mytraderepository.customs.gov.my Thailand www.thailandntr.com

Cambodia www.cambodiantr.gov.kh Myanmar www.myanmartradeportal.gov.mm Vietnam ntr.moit.gov.vn

Indonesia intr.insw.go.id Philippines pntr.gov.ph

Laos www.laotradeportal.gov.la Singapore www.Ya.gov.sg

TheNaIonalTradeRepositoryPortals

ASSISTWhatisit?

ASSISTisaconsultaIve,non-bindingtoolforresolvingintra-ASEANcross-bordertradeissues

ASSISTisaportalforASEAN-basedenterprisestodirectlyinteractwithASEANgovernmentstoaddresstradeissues.

User-friendlyweb-basedsystemthatcanbeaccessedfreeofcharge,byASEANenterprisesexperiencingtradeproblemsorwheninvesIngintootherASEANcountries.

AninteracIve‘trackingsystem’and‘trafficlight’dashboardtokeepallinformedoftheprogressandstatusofeachcomplaint.

A‘publicforum’portalwillprovidesuccessstoriesofresolvedcases,feedbackfromusersandIpsonusingASSIST.

ASSISTServices

! ToolforASEAN-basedenterprises! Directe-complaintsubmission! Nocostsinvolved! Time-boundprocedures

" OnlineathOp://assist.asean.org/

1.Submitanonlinecomplaint

ASEANEnterprise(AE)Submitanonlinecomplaint

Howtofileacomplaint:hRp://assist.asean.org/

Howtofileacomplaint:hRp://assist.asean.org/

Howtofileacomplaint

2.Complaintisprocessed

ASEANSecretariat(CA)CheckscomplaintconformityandsoluIons

3.AsoluIonisreceived

Des7na7onCountry(DCP)AcceptsorrejectscomplaintsandprovidesasoluIon

4.Problemissolved

ASEANEnterprise(AE)Problemsolved!Increasedtrade

ASSISTissimpletouse

10WORKINGDAYS

ASEANSecretariat(CA)

Des7na7onCountry(DCP)

ASEANEnterprise(AE)

Submitsanonlinecomplaint

Checkscomplaintconformityand

soluIons

Acceptsorrejectscomplaints

SoluIonprovided

Problemsolved!Increasedtrade

10WORKINGDAYS 30–50WORKINGDAYSFORSOLUTIONS

NaIonalResponsibleAgencies(RA)

ASEANEnterprise(AE)

CountryofComplaintOrigin(HCP)–Monitoring

ASSISTKeyFeatures

•  CommunicaIonsareImeboundandtransparent•  OverallImeframeis50-70WorkingDays•  ASSISTisconsultaIveandnon-bindinginnature•  Theprocessusesa‘trafficlight’dashboardsystemtokeepallinformedoftheprogressandstatusofeachcomplaint

•  A‘publicforum’portalwillprovidesuccessstoriesofresolvedcases,feedbackfromusersandIpsonusingASSIST

ASSISTKeyMessages

•  MandatedbytheASEANEconomicMinisters•  AllAMSandASECaretrainedintheuseofthesystem•  ThefirstImethatASEANbusinessescandirectly,throughASSIST,interactwithASEANgovernmentstoaddresstheirissues

UsedtoitsfullpotenIalASSISTwillhelptobuildtrust,transparencyandgrowtradeandinvestment!

Thankyou