PAUL GRIFFIN

B.Com Law, PMP Certified and Prince 2 Practitioner

184 Harrowdene Gardens, Teddington, TW11 0DW

Mobile: 07772838740 Email address: paulhgriffin@gmail.com

LinkedIn Profile: https://www.linkedin.com/in/paulgriffin85

PERSONAL PROFILE

Having worked in the United Kingdom has provided me with the exposure of a fast-moving online world - in particular to the

Hosting Industry. I'm a passionate Team manager, Project Manager and strategist. I thrive on improving current business while

driving new strategic innovation, Project Management and marketing strategies.

I have an ability to manage multi-disciplinary projects and to navigate complex challenges. I am a multi-linguist of technology-

driven businesses: I speak fluent data centre, trainer, cloud computing and difficult client. I love making new professional

acquaintances and believe there is a definite synergy within the focus of excellent customer service and thorough product

knowledge.

KEY COMPETENCIES

Team managing and client facing experience.

Project management skills: Resource planning, scheduling and collaboration of teams to ensure project delivery.

Organisational skills: arranging of high level meetings and 3rd Party involvement.

Project Plan formation and execution of this plan.

Trouble shooting and problem-solving.

Decision-making ability to assist clients under pressure.

Managing of Resources for each Project at hand.

Presentation and Meeting Management.

Working well under pressure requires skills of enthusiasm and drive to meet business and customer requirements

through flexibility and compromise.

Reliability, planning skills, responsibility and organisation.

CAREER HISTORY TO DATE

Project Manager: Rackspace, the #1 Managed Cloud Company October 2015 – Present

KEY RESPONSIBILITIES @ Rackspace Hosting http://www.rackspace.co.uk/

Working within the Professional Services Team:

Supporting Sales team to deliver complete Bid Responses, scoping and planning out Project activities from initiation to

Project Closure.

Responsible for the planning and delivery of projects into Rackspace Data Centres including traditional Managed OS (Linux

and Windows) environments, Open Cloud, Private Cloud (OpenStack), Hybrid (Private and Open Cloud), Transition (P2V,

V2Vs) and Transformation projects.

Working with Service Delivery Teams to successfully on board new customers in line with project timescales to ensure

go-live dates can be supported and customer support requirements are met.

Supported Presales cycle working with client, technical and account teams to accurately scope and plan projects as part

of the bid response team.

Planned and Delivered Hosting Projects fully Managed by Rackspace, Linux and Windows Server Solutions, Dedicated

(Private) Cloud, Open (Public) Cloud, WAN deployments, Transition and Transformation Projects (Lift and Shift, P2V and

V2V) into Rackspace Data Centres.

Implementation Team Manager: Rackspace, the #1 Managed Cloud Company April 2014 – October 2015

KEY RESPONSIBILITIES @ Rackspace Hosting http://www.rackspace.co.uk/

As Team manager my goal is for the team to be the single best Implementation group within our industry. As such, we not only

measured our team performance as a group, but also benchmark our excellence as compared to how all other segment teams for

International are doing against these numbers

I've achieved this through the some of the following actions:

Maintaining a strong understanding of how the team is performing operationally. This includes knowing the trends for

the KPIs and ensuring my team is hitting their team goals.

Maintaining regular 1:1s with my reports.

A clear understanding of each individual’s performance in relation to others in their job level.

Maintaining a good understanding of how the workload and performance are trending and the relationship between

them.

Driving initiatives to improve performance and addressed areas of concern caused by my team to stop it happening

again.

Maintaining awareness of what our customers are telling us so we can innovate and improve the service we deliver.

Assisting with customer escalations where needed.

Proactively seeking and reviewing feedback internally and externally.

Process improvements

Implementation Project Manager: Rackspace, the #1 Managed Cloud Company July 2011 – March 2014

KEY RESPONSIBILITIES @ Rackspace Hosting http://www.rackspace.co.uk/

• Ownership and management of the full deployment life cycle

• Focus on delivering time sensitive and business critical projects keeping in line with scope and budget.

• Facilitate client engagement to gather requirements.

• Producing customer specific documentation.

• Scheduling all deployments to meet customer schedules.

• Running weekly project status meetings.

• Providing progress updates for senior leadership.

• Maintaining customer specific schedules.

• Quality check solution builds against the restraints originally agreed to.

• Contract validation.

• Prioritization of deliverables.

Service Deliver Manager: Rackspace, the #1 Managed Cloud Company May 2010 – July 2011

KEY RESPONSIBILITIES @ Rackspace Hosting http://www.rackspace.co.uk/

My goal was to manage a portfolio of clients in building strong working relationships and responsible for increasing close working

relationships with my account base of 150 customers. I was responsible for managing relationships with large international

merchants and start-up companies.

Customer Engagement: Workload management, escalations

Maintaining Standards and improvements: Documenting processes and mitigating rework.

Project Management of Deployments: Focus on Communication, Planning, Quality, Accuracy and Issue Management.

Resolution of day-to-day operational challenges including invoicing, settlement and server message communications.

EDUCATION AND QUALIFICATIONS

Project Management Professional (PMP)

Project Management Professional (PMP®) certification is a qualification program overseen by the Project Management

Institute (PMI).

PRINCE2 Practitioner

Project Management 2011

Bachelor of Commerce (LAW)

Business Management, Law and Forensic Psychology

University of South Africa, South Africa, 2008