PAudium Quick Guide

PAudium ClassicQuick Guide

By:-

TELESOFT601 Aditya Apartments,Parleshwar Road,Vile Parle (East).Mumbai - 400 057Tel / Fax: +91-22-26155139/41/53/54Email: [email protected]: www.telesoft.in

Table of Contents

1. Introduction..........................................................................................................3

2. How to Use............................................................................................................4

2.1 Dashboard......................................................................................................5

2.2 Live Status.....................................................................................................8

2.3 Query/Report................................................................................................10

3. Global Settings/Features.....................................................................................13

3.1. Minimize to system Tray..............................................................................13

3.2. Background Color.........................................................................................13

4. Notes..................................................................................................................15

Ref No: tech-doc/telesoft/paudium/10-11/045 Page 2 of 19 TELESOFT, India. All rights reserved PAudium Quick Guide

1. Introduction

The PAudium is a Windows based telephone voice recorder system. It comes as a hardware and software Combo. The unit offers 2 to 256 hardware ports to terminate your telephone lines. The types of lines are; conventional telephone line (Analog), Analog or Digital Extension of PBX, and PRI line having 30 channels. The hardware unit changes depending on the type of telephone line.

The moment telephone line is connected to the unit; PAudium on the computer recognizes newly terminated line and starts capturing subsequent conversations. These conversations are recorded on the disk at the same time they are also available to hear them live.


2. How to Use

PAudium is a true windows based application which can be simply operated by click of a mouse. Usually PAudium is kept in the startup which gets loaded as soon as the computer is started. In case PAudium is not started automatically from the startup, it can be loaded by double clicking PAudium icon from the desktop.

After double clicking the PAudium icon it prompts for entering user name and password. Access to PAudium is kept profile based where software shows menus which are allowed to the user name entered. Voice logging being sensitive application, it becomes mandatory to have different levels of access/controls offered to different PAudium users.

There should not be any unauthorized access to such application. Considering importance of secured access, PAudium provides way to define profile for each user. In profile, you can setup parameters like list of menus, list of channels/extensions, and list of departments accessible to the user. For example you can setup user profile where user can only have an

option to access Dashboard, or your can setup different profile for another user where he/she will have option to access Dashboard and Reports. Only super user will have access to Live-Status of conversations. All the reports will show only those conversation records which are accessible to the logged in user.

As a security measure PAudium stays in a system tray and to access it, the user name and password needs to be entered. On entering the valid user name and password the main PAudium screen is opened with the recent history option.


2.1 Dashboard

PAudium offers Dashboard where list of controls to hear the recorded conversations are in front of you like a Dashboard. One of the control shows list of days in descending order, i.e. starting from today going up to last available day in the past. You just click any one of the available days from the list. This will show all the conversations recorded on that day. The list is sorted on time of call. Just click any of the conversation to start playing.

The main three options available in the “Dashboard” are Copy, Play and Comment. Calls for the particular day can be quickly selected from the history area. This area shows the list of recent days. To get the calls for particular day, user has to only select the respective day from the date list. On selecting the required date, the call records for that particular date is displayed in the Query Answer Area.

Initially when the PAudium is loaded, the default is “Play” mode. From there the mode can be changed to “Copy” or “Comment” mode.

2.1.1 Copy

“Copy” mode allows user to copy one or multiple conversations (individual conversation files) to user desired location. To Copy the conversation/s, click on the record which is to be copied. On clicking the call record, it prompts for entering the file details to copy the file(s). To copy the required file certain parameters needs to be entered. The

options allowed on the copy file screen and its use is as follows –


Query Answer Area

History Quick View

Menu Buttons

a. File Dest

To copy a single conversation file to a desired location this option should be used. For example, if a conversation needs to be copied in voice directory of “d” drive, then the details should be entered as shown in the following screen. Then click on “CopyFile” button. The status of the copy function is then displayed just below the copy buttons.

If the file needs to be copied with some other name, then complete file name along with the path should be entered in “File Dest” box.

b. Folder

This option should be used when multiple conversations needs to be copied from install folder to another location. To copy all required conversations type the drive and folder name in the “Folder” box, then click “CopyAll” button. On this all the conversations are copied in the specified location. In case the folder which is mentioned in the path does not exist then PAudium creates that folder and then copies the files in it.

c. Fields

While copying files using “CopyAll” option there is also a provision to add prefix to all conversation files. This prefix can be selected from pre-defined prefix list or user can also provide his own prefix. The pre-defined prefixes are Date, Time, Channel, Call type, ET Type, Call Subtype, ET Code, Destination group, Phone, Destination name, ET Name and Department. To have a customized prefix other than the pre-defined one, the prefix should be type manually in the “Fields” column.

d. Copy File

Click “Copy File” for copying the single conversation file. Ref No: tech-doc/telesoft/paudium/10-11/045 Page 6 of 19 TELESOFT, India. All rights reserved PAudium Quick Guide

e. Copy All

Click “Copy All” to copy all the conversations on the screen.

2.1.2 Play

“Play” mode allows user to play any conversation from the screen. While in “Play” mode if clicked on a particular conversation, it starts playing the same.

While the conversation is being played by PAudium, it can be controlled through “Stop”, “Pause” and “Resume” buttons.

2.1.3 Comment

PAudium allows attaching a comment or a reference note to a conversation. If the conversation is commented then while generating a report, user can query on these comments as well.


These notes are displayed in the comment screen while that respective conversation is being played under “Play” mode. In “Comment” mode when the conversation is clicked from the screen a dialog box is opened. User can enter comment related to that conversation or edit the already entered comment. After entering or editing the comment it can be saved by clicking on “Attach” button or it can be canceled by clicking on “Discard” button.

2.2 Live Status

“Live Status” screen shows the current status of individual channel monitored by PAudium. This status is show on a real time basis.


The four different states of a channel are available in the PAudium “Live Status” window,

I.e. Idle - , Ringing - , Recording – and Disconnected

The Live status window can be mainly divided into two major parts. The upper part shows the status of all channels which are connected to the PAudium hardware and monitored by PAudium. E.g. If PAudium is installed to monitor or record 2 PRIs then this windows will have 32 channels for 2 PRIs (16 channels x 2 PRIs).

The blow half window is actually a “Focus window” which facilitates user to closely monitor selected channels out of all connected channels.

2.2.1 Add to List

To add the selected channels in the focus window, click “Add to List” button and then click on the required channels one by one. After clicking on “Add to List” button if clicked on any channel from “Live Status” window gets added to the “Focus Window”. To remove the channel from the “Focus Window”, the respective channel can be clicked in the “Focus Window”.


2.2.2 Live Play

PAudium allows administrator to listen to the live conversations going on currently from any channel. To listen to the ongoing conversation from a particular channel, Click on “Live Play” button and then the required channel entry can be clicked from the “Live Status” window. This starts playing the conversation which is also being recorded at the same time.

2.2.3 Live Stop

“Live Stop” button can be used to stop playing the “Live Play” conversation. This stops playing the conversation, but the recording is still on for that particular channel.

2.2.4 Soft Stop

“Soft Stop” button allows administrator to stop PAudium softly. Once “Soft Stop” button is clicked, PAudium stops recording for the channels those are in “Idle” state and waits for the channels to become “Idle” which are currently in “Recording” or “Ringing” state. As and when these channels become “Idle”, those are also “Disabled” from being recorded. With “Soft Stop” option administrator can stop PAudium systematically without disturbing the recording for in-progress conversations.

2.2.5 Hard Stop

“Hard Stop” function allows administrator to disable recordings for all the channels without waiting for them to become “Idle”. As soon as the “Hard Stop” button is clicked, it disables all the channels with the immediate basis.


(Note: Since “Soft Stop” and “Hard Stop” buttons are used to disable the recoding for all the channels, these two buttons are protected by the password to ensure stopping un-authorized person to use it.)

2.2.6 Login/Logout

“Login / Logout” button is used to do the login or logout for PAudium. PAudium is password protected for accessing the menus and to completely close the application. When the PAudium is started it gives a prompt to enter “User Name” and “Password”. This prompt is show for around 60

seconds. If no valid user name and password is entered, then PAudium goes to system tray. At this point PAudium gets opened with very limited access to the options which are enabled only if the proper user name and password is entered.

The same user name and password is asked if PAudium application needs to be closed completely.

2.3 Query/Report

PAudium’s built-in query engine offers flexibility to construct almost any possible query on conservation database. You can have a simple query as “Conversations for a day” to as complex as “Conversations for a day having duration more than 30 minutes and made/received by few individuals”.


While generating the reports, user can query on the below mentioned query fields to fine tune the exact report required. The query fields are as follows…

Date - From and To

Time - From and To

Channel - Required channel number can be entered to generate report for specific channels. This channel number is the actual port number on which the extension or trunk is terminated. If nothing is entered PAudium shows report for all the channels

Direction - Direction of the call can be selected as ‘O’-Outgoing, ‘I’-Incoming or ‘E’-Extension

ETType - Channel type can be selected here. The channels can be of two types i.e. ‘E’ – Extension or ‘T’ – Trunk. If ‘E’ is entered in ETType field, PAudium shows report for all monitored extensions only.

CallSubType - Call sub type can be selected here. The available call sub types are; ‘F’ - Free, ‘L’ - Local, ‘S’- National and ‘I’- International.

ET-Code - Every channel is assigned with a unique ET-Code so that each channel can be identified separately. These ET-Codes can be same as the actual extension or trunk number which is connected to the respective channel.

TalkTime - TalkTime (Duration) field can be entered to generate report for conversations having particular duration. The duration should be entered in seconds.


For example –

‘600-‘ would show all conversations having duration more than 10 minutes

‘-60’ would show all the conversations having duration less than 60 seconds.

Pers/Offi - Provision to select “Personal” or “Official” calls.

Dialed/CLI - Provision to query on phone number of outgoing or incoming call

Destination - Provision to query on destination name

PulseRate - Provision to query on pulse rate

PortDesc. - Provision to query on port description or ET name

Department - To query on Department name

Report - Report layout selection option. The available report layouts are as follows…

ETCodewise Call Traffic

Channelwise Call traffic

ETGroupwise Call Traffic

Destination-GroupWise Call Traffic

Serial Listing Call Report

Channelwise I/O Traffic (Graphical)

Channelwise Busy Hours (Graphical)

Channel Utilization (Graphical)

Parameters - Certain reports require some additional inputs to be provided externally to fine tune the report layout.

RingingTime - Provision to query on ringing duration.

2.3.1 Report

After entering all the necessary inputs, click on “Report” button to directly view the report. “Report” button generates the report for the entered query. Once the report is generated “Back” button can be clicked to come back to the “Query/Report” screen.

2.3.2 Start

“Start” button prepares the “Query/Report” engine for report generation. If conversation records are already displayed on the screen “Start” button clears the screen.

2.3.3 Add

“Add” button can be used to add the conversations for report generation. It can be used to add the conversation to the report generation buffer. After adding all the required conversations to the call record buffer, user can then proceed with the report generation.

2.3.4 Remove


To remove conversation records from the report generation buffer “Remove” button can be used. It removes the conversation records from the report generation buffer for the given query criteria.

2.3.5 Keep

“Keep” button works exactly opposite or “Remove” button. “Keep” button keeps only those calls which are matching to the query criteria from the report generation buffer.

2.3.6 Done

“Done” button should be clicked once the conversation records from the report generation buffer are to be finalized.

2.3.7 Show

Once the conversation records are confirmed, “Show” button can be clicked to generate report out of the call conversations stored in the temporary report generation buffer. Once “Show” button is clicked PAudium prepares report and shows on the screen.

2.3.8 Copy

“Copy” allows copying the call conversations which are currently displayed in the “Query/Report” screen. To copy conversations the functions are same as “Copy” function in “Dashboard” screen.


3. Global Settings/Features

Apart from these menus and submenus there are some other functions which can be accessed any time irrespective which feature is in use. Some of these options can be accessed only by any authorized supervisor having the correct password. These features are as follows…

1.1. Minimize to system Tray

Voice logging being sensitive application, is kept password protected. When the application is started from the startup, it waits for sometime to someone to enter the

user name and password. If no user name and password is entered, PAudium get minimized and goes to

system tray. To restore it, the PAudium icon can be double clicked. On double clicking the PAudium system tray icon, it again prompts to enter the user name and password. While in restore mode if tried to close PAudium then it gets minimized to system tray again.

1.2. Background Color

The background and font color can be changed for “DashBoard”, “Live Status”, “Live Status – Focus window” and “Query/Report”. These colors can be changed by editing logger.ini file from the installed folder. The below mentioned section from the logger.ini should be edited.

[color] bg-cdrview="#95B9C7" fg-cdrview="#2B3856" bg-liveview="#95B9C7" fg-liveview="#2B3856" bg-focusview="#95B9C7" fg-focusview="#2B3856" bg-todayview="#95B9C7" fg-todayview="#2B3856"

where,

bg = Background color

fg = foreground color (font color)

cdrview = “Query/Report” screen

liveview = “Live Status” upper screen

focusview = “Live Status” lower screen

todayview = “DashBoard” screen


1.2.1. Sort

Under “DashBoard” and “Query/Report” window the displayed conversation records can be sorted on any field. For example, if in a “DashBoard” screen the conversation records are displayed as below mentioned.

When any date is selected from DashBoard date quick selection list box, the call records are sorted on date and time field by default. To change the sort order and to sort the conversation records on some other desired field, click on the required fields

header. For example, if clicked on duration header, all the conversation records will be sorted in the descending order.


To reveres the sort order single click anywhere within the same column as mentioned in the above screen.


4. Notes


Updated on Friday, April 21, 2023 4:44:24 AM


Documents

PAudium Quick Guide