4330 Lake Breeze DrStone Mountain, GA 30083

404-298-0189 psimmons1969@gmail.com

Patrick SimmonsObjective

A position where my customer service, leadership, organizational and analytical skills are utilized to promote development of employees and growth of the department.

Experience 6/07 – 06/16 Georgia Power Decatur, GACustomer Service Representative A.

Handling residential and business customer inquiries regarding billing, service and other matters.

Helping to identify and solve problems using my listening and communication skills.

Processing customer payments Initiating and maintaining service orders. Marketing enhanced service options to assist customers with

budgeting and getting the most out of their services. Interacting with internal customers to troubleshoot various

issues

In this position my listening skills are used to determine customers’ needs and wants and to offer products and services to help the customer. My position consists of not only assisting customers with their immediate needs but identifying and presenting ways to help them in other areas.

9/03 – 6/07 Georgia Power Atlanta, GATransmission Assistant Sr.

Maintaining substitution entry/exit log Initiating work orders Communicating system events to other departments via paging,

e mail, telephone and radio. Initiating and maintaining trouble reports Handling secondary clerical duties

9/01 - 9/03 Georgia Power Atlanta, GABusiness Customer Consultant

Handled billing inquiries, collection, consultation of utility services for small and medium sized businesses using my listening and communication skills.

Handled addition and removal of utility services Interfaced with appropriate departments when trouble shooting

various issues Marketed various electric related products

5/01 - 9/01 Georgia Power Atlanta, GACustomer Care Consultant II▪ Handled billing inquiries, collections, and consultations regarding utility

services▪ Worked with customers daily to add and remove utility services▪ Interacted with other departments to troubleshoot various issues

12/98 - 5/01 Georgia Power Atlanta, GA

Customer Care Consultant I▪ Handled billing inquiries, collections, and consultations regarding utility

services▪ Worked with customers daily to add and remove utility services▪ Interacted with other departments to troubleshoot various issues

12/97 – 11/98 Equifax Atlanta, GA

Inbound CollectorHandled billing inquiries, collections, and consultations regarding telephone service for U.S. West customers.

05/96–12/97 Sears Termite And Pest Control Lawrenceville, GA

Sales TechnicianPerformed Termite and Pest inspections in homes and businesses, did sales and application of pest control work and advised customers on pest prevention.

Education 1993 Georgia State University Atlanta, GA▪ B. S. , Political Science; Minor, Journalism ▪ Additional Corporate Training: Safety Awareness, Core Customer

Service, Valuing Differences Diversity Training. Completed Energy Expert 2013.

Interests Chess, running, bowling, traveling, volunteer with Big Brother/Big Sister of Metro Atlanta, volunteer with Meals on Wheels, former recording secretary for DeKalb Elementary School of the Arts PTA and neighborhood watch block captain. Formerly on the Metro East Safety Committee. Currently on the Metro East Newsletter Committee.

Skills & AwardsExcellent written and verbal communication skills, analytical and problem solving skills, team player, customer service and relations, product sales, leadership / team leader experience; participated in various classes at Georgia Power to expand knowledge of products and services.

Recognized for going above and beyond in customer service (2014)

Perfect Attendance (2004)

Recognized for five years of employment (2003)

Served on Metro East Region Safety Committee (2011-2012)