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Patient Survey 2012 Jan-Feb. Strensham Road Surgery. Survey. 183 patients surveyed Questionnaires given to patients over a 4 week period Any patient seeing doctor or nurse was given questionnaire. RESULTS. Receptionists & Appointments. - PowerPoint PPT Presentation
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Patient Survey 2012Jan-Feb
Strensham Road Surgery
Survey
183 patients surveyed Questionnaires given to patients over a 4
week period Any patient seeing doctor or nurse was
given questionnaire
RESULTS
Receptionists & Appointments
How helpful do you find the receptionist at your practice
0
20
40
60
80
100
120
140
160
very helpful fairly helpful not very helpful not at all helpful
How easy is it to get through to someone at the surgery by phone
0
20
40
60
80
100
120
very easy fairly easy not very easy not at all
How easy is it to book ahead in your practice
0
10
20
30
40
50
60
70
80
90
100
very easy fairly easy not very easy not at all
How quickly do you usually get seen by a doctor
0
10
20
30
40
50
60
70
80
90
same/next day 2-4 days 5 days or more don’t need to be seenquickly
How long did you wait for your most recent consultation to start
0
10
20
30
40
50
60
70
80
less than 5 mins 5-10mins 11-20mins 21-30mins >30mins
Latest GP consultation
How good was the last GP you saw at giving you enough time
0
20
40
60
80
100
120
very good good fair poor very poor
How good was the last GP you saw at listening to you
0
20
40
60
80
100
120
very good good fair poor very poor
How good was the last GP you saw at involving you in decisions about your
care
0
20
40
60
80
100
120
very good good fair poor very poor
How good was the last GP you saw at treating you with care and concern
0
20
40
60
80
100
120
140
very good good fair poor very poor
Did you have confidence and trust in the GP you saw
0
20
40
60
80
100
120
140
160
yes, definitely yes, to some extent no, not at all
Latest nurse consultation
How good was the last nurse you saw at giving you enough time
0
20
40
60
80
100
120
very good good fair poor very poor
How good was the last nurse you saw at listening to you
0
20
40
60
80
100
120
very good good fair poor very poor
How good was the last nurse you saw at involving you in decisions about your
care
0
20
40
60
80
100
120
very good good fair poor very poor
How good was the last nurse you saw at treating you with care and respect
0
20
40
60
80
100
120
very good good fair poor very poor
Did you have confidence and trust in the nurse you saw
0
20
40
60
80
100
120
140
yes, definitely yes, to some extent no, not at all
Demographics
Demographics - Sex
0
20
40
60
80
100
120
male female
Demographics - Age
0
20
40
60
80
100
120
<16 16-44 45-65 65-75 >75
Demographics - Ethnic origin
0
10
20
30
40
50
60
70
80
90
white black asian mixed other
Patients Comments ‘I would like to have less waiting time to see the doctor’ ‘I am quite satisfied with the practice. Joining of a new doctor is very
good step’ ‘good docs, good staff’ ‘Very helpful and welcoming receptionists. Well experienced nurses,
excellent GP’s. many thanks.’ ‘patients reminded of due check ups. Reception staff assuring in
emergency’ ‘I have always felt valued and listened to. If appointments are not
available and I need to speak to a GP, I have been able to’ ‘waiting times are diabolical. This must be adressed’ ‘I would like to thank everyone and say keep up with the excellent
care of patients’
