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Patient Payments&
Credit Card Integration with
OpenEdge
Patient Payments▫ Posting Copays & payments to
outstanding patient balances
▫ Integrated Credit Card solution with OpenEdge
Arrive the Patient
Use the “Post Patient Payments” Button
The Date, Credit Type, Department, Provider and Copay-Unapplied will default
Applies to the oldest Patient balances
Family system - Copay split between family members
The copay will be applied against today’s charges
Select the number of receipt copies
Receipts can also be emailed
Payment Comments can be entered
What are the Credit Card payment steps?
Verify the Payment Total and hit “Accept”
** Credit Card Payment Options **
** Manually Enter Credit Card information **
Verify Credit Card Amount
** Credit Card is Approved and Payment posted**
** Patient Balance will reflect the payment **
** Swipe Credit Card or Debit Card **
** Supported Credit Card encrypted devices **
** Credit Card Approved **
▫ Stores a unique Payer Identifier for the credit card
▫ Stores card type and last 4 digits
Account showing the Unapplied Payment
Pymt Detail - Card Type, Approval Code, Batch ID, and Order ID
Access the Patient Payment screen from Posting Menu
Track down your patient using the Patient Search
Auto-Distribute Unapplied Copay
Setup - Company table
The Credit Code needs to have the Auto Distribute set
Automatically applied copay to today services
Reconciling Credit Card
Transactions
Reconcile and/or void credit card transactions
▫ Administrators see all transactions for “All Users”
▫ Non-admin users balance the daysheet to OpenEdge
totals
▫ Compares e-Medsys totals to OpenEdge totals
▫ Use radio buttons to show conflicts or show all
▫ Same day transactions can be voided and reversed
How to Authorize and save
Credit Card Information
Credit Cards are managed on the Guarantor screen
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Credit Cards are managed on the Guarantor screen
Authorize Credit Card
Authorize Credit Card
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Authorize Credit Card
Authorize Credit Card
Authorize Credit Card
Manage Credit Cards
Automatic Credit Card processing
for Payment Plans
Credit Cards for use in Payment Plans
Monthly Payment Plan Cycle
Setup email and / or text on Payment Plan step
Select Daysheet User for Credit Card Payments
Credit Card actions are stored in notes
Communications tab - View all communications with the patient
View email that was sent
Credit Card Indicator
Credit Card is shown in Inquiry and in Patient Appt Info
Automatic Credit Card processing
for Outstanding Patient Balances
Financial Class setup
Financial Class setup for Credit Card Payment Cycle
Credit Card Cycle Setup
Credit Card Auto Bill Cycle Setup
Credit Card - Auto Payment Cycle
Credit Card - Auto Payment Cycle
Credit Card - Auto Payment Cycle
Credit Card - Auto Payment Cycle
Another example - wait 5 days before billing Credit Card
An email is sent informing the patient that their CC was billed
Sample email to Patient letting them know Credit Card was billed
Sample email to Patient letting them know Credit Card was billed
Sample email to Patient letting them know Credit Card was billed
A Text informing the patient that their CC has been billed
Option of email or Letter
A letter can be sent letting patient know CC has been billed
Credit Card Cycle and Daysheet User
Run Collections - Process New and Process Existing
Option to run Collections for Credit Card Patient Balances
Option to run Collections for Credit Card Patient Balances
Option to run Collections for Credit Card Patient Balances
View Exceptions / Notes - Credit Card Processing Cycle
An option to view Credit Card Notes
Verify patients that had Credit Cards billed
Credit Card Insurance Payments
Insurance Credit Card Payment
Insurance Credit Card Payment
Online Patient Payments
Credit Card Payments entered on Pat Portal or Pat Check-in
Credit Card Payments entered on Pat Portal or Pat Check-in
Credit Card Payments entered on Pat Portal or Pat Check-in
Credit Card Payments entered on Pat Portal or Pat Check-in
Schedule the process to run automatically
Questions?
Up Next we will hear from Tim Martin on Visit Reasons