Patient Health Education Seminar

Presented by Dr. Bob Gage, M.D.August 31, 2015

Humongous Insurance

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Agenda

•Establish objectives for this seminar•Review current patient health education practices•Discuss health education theories and principles as applied to patients•Plan and evaluate individualized patient education programs•Discuss recent patient health education developments•Questions and answers

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Objectives

• Demonstrate how to communicate and evaluate health information

• Plan and carry out a patient education session

• Identify the education needs of patients throughout their lifespan

• Act as resource in health education• Discuss recent developments (e.g.,

Patients’ Bill of Rights) and ethical issues

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Current Practices

• Current process for the delivery of patient education information

Physician – patient

consultation

Diagnosis of

patient condition

Establish patient

education needs

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Theories and Principles

•The Patient Education Control Board establishes hospital policies•Periodically evaluate the content quality and availability of health education programs

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Patient Education Programs

• Driving safe: An 8-hour course that reviews driving safety and rules

• Lung disease: A program to help you learn to live with lung disease

• Weight management: Education sessions designed to teach you new behaviors to help manage your weight

• For a complete listing, visit www.humongousinsurance.com

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Recent Developments

• Revisions to the Patients’ Bill of Rights

• Patient satisfaction feedback mechanisms– Questionnaire– Feedback evaluation graph

• Patient education instructional video

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Recent Developments• Sample questionnaire results

Q # Experience Rating (1-10)

1 Administrative process 8

2 Taking vital statistics 7

3 Clear explanation of diagnosis 9

4 Clear explanation of preventative medicines

10

Overall rating 8.5

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Recent Developments

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10

Rati

ng

1 2 3 4 Overall

Question

Patient #1

Patient #2

Patient #3

• Sample feedback graph

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Questions and Answers