ADHERENCE PHARMACY EBOOK

Whether you’re just getting started or want to improve your existing pharmacy workflow, you will save time and grow script volumes with easy-to-implement Omnicell Patient Communications.

Patient Communications

Getting Started

Streamline Your Work Flow and Spend More Time With Patients

Getting Started

Maximize Your Profitability

Just by engaging patients, you are one step closer to becoming an adherence pharmacy. When you seek opportunities for automated or two-way dialogue with the patient, your pharmacy opens the door for improved adherence and added time to offer patient care services.

Patient Communications and Engagement - Why they are Important

Patient communications and engagement are a high-value, low-cost foundation for starting an adherence pharmacy. Automated communications can do a lot of the work for your pharmacy, from notifying patients about refills, to providing seasonal reminders, pick up reminders, or better yet, enrolling patients into new programs.

With proactive, routine patient engagement, pharmacies will notice they have more time available for necessary interventions to improve patient health outcomes.

GETTING STARTED

Here are just a few of the benefits of implementing an IVR that help you get your adherence pharmacy started.

• Offer patient convenience regardless if the pharmacy is open or closed

• Utilize pre-recorded or personal customized messages

• Increase productivity with a quieter, less-hectic work environment

• Free up time in the pharmacy by answering fewer phone calls

• Automate patient refill requests

• Provide important pharmacy information

• Transfer patients automatically to the most qualified person to meet their needs

Why You Should Use Interactive Voice Response

Free up time in your pharmacy

to efficiently and effectively

incorporate additional patient

care services.

INTERACTIVE VOICE RESPONSE

Increases patient access to the pharmacy 24 hours / 7 days a week through automation, so you can maximize your time and valuable resources for patient engagement.

Omnicell IVR

Why you need the Omnicell IVR

The Omnicell IVR automatically answers calls into the pharmacy in a professional and consistent manner, even during peak periods.

Not only does it support HIPAA / HITECH compliance, it also integrates with Omnicell Medication Synchronization and can incorporate Omnicell Inbound Patient Communications as an additional feature to better complete your adherence pharmacy.

Moreover, Omnicell offers Hosted IVR—a flexible, scalable, cloud-based IVR option that provides pharmacy with a solid foundation to add innovative features and functionality, improving the overall patient experience.

INTERACTIVE VOICE RESPONSE

Communicate and Engage

When you spend less time on the phone answering questions that could be automated and more

one-on-one time with patients in the pharmacy, you are building

relationships by focusing on patients when it is most convenient for them.

Easy Implementation

Installing an IVR into your current pharmacy workflow is quick and easy with just a few minor requirements. The simple steps below explain how to get started.

How to implement IVR

1. Identify existing telephony infrastructure

2. Determine the call flow that works best for your pharmacy

3. Provide Omnicell talent for voice prompts

4. Activate the IVR into your pharmacy

Find out more at omnicell.com/IVR

Already have an IVR or interested in adding inbound communications to your adherence pharmacy?

Check out Omnicell Inbound Patient Communications, a feature of our IVR, and learn how we can help your pharmacy reach your business goals.

Call Us: 800.671.0589

You have the Vision. We have the Solutions.

INTERACTIVE VOICE RESPONSE

There are many benefits of using Inbound Patient Communications at the start of your adherence pharmacy.

• Include a low-cost component in your overall adherence strategy

• Increase PDC scores by proactively presenting patients with their due or overdue refills

• Keep patients loyal to your pharmacy

• Provide convenient automation for patients and pharmacy

• Help achieve better patient health outcomes by offering a prescription “safety net”

Why You Should Use Inbound Patient Communications

Facilitate interactive communications with patients to

maximize patient refill opportunities.

IVR: INBOUNDPATIENT COMMUNICATIONS

If you have an Omnicell IVR, you should look into adding the Omnicell Inbound Patient Communications feature to further enhance your adherence pharmacy operations. This solution presents additional prescriptions that are due or overdue to be filled when a patient successfully requests a refill.

Omnicell Inbound Patient Communications

Why you need Omnicell Inbound Patient Communications

This is just another great feature of the IVR. By using Omnicell Inbound Patient Communications, patients receive increased communication about their prescriptions, improved health outcomes, added overall satisfaction, and enhanced convenience. Adding this feature strengthens your adherence pharmacy communication and engagement strategy, so what are you waiting for?

Communicate and Engage

Reminding patients about their overdue prescriptions when they call into the pharmacy is a great way to

show that you are engaged with their full health regimen.

This communication not onlydemonstrates to patients that you care, but also creates convenience

by combining their refills for pick up.

IVR: INBOUNDPATIENT COMMUNICATIONS

Easy Implementation

Adding Omnicell Inbound Patient Communications to your pharmacy workflow only takes a few steps, including implementing Omnicell’s IVR system. Once you have the Omnicell IVR installed and incorporate Inbound Patient Communications, you are well on your way to experiencing more benefits.

How to implement Inbound Patient Communications

1. Must have Omnicell IVR installed

2. Setup pharmacy management system data feed; if you are an Omnicell Medication Synchronization customer or utilize Omnicell Outbound Patient Communications, we already have this information and can simply add Inbound Patient Communications

3. Install software update and begin helping your patients be more adherent

Find out more at omnicell.com/IVR

Already have an IVR and Inbound Patient Communications at your pharmacy? Try adding Outbound Patient Communications.

Explore the Omnicell Outbound Patient Communications section and experience the value that these communications have on improving your adherence pharmacy.

Call Us: 800.671.0589

You have the Vision. We have the Solutions.

IVR: INBOUNDPATIENT COMMUNICATIONS

Outbound Patient Communications help you complete your automated communication strategy at your adherence pharmacy.

• Notify patients of prescription refills and pick up reminders

• Engage patients proactively, achieving the best health outcomes possible

• Contact patients through automated communications, freeing up your workload

• Alert patients of special announcements, including important pharmacy service information

Why You Should Use Outbound Patient Communications

Deliver real-time, relevant messaging

through automated patient outreach methods.

OUTBOUND PATIENT COMMUNICATIONS

Deliver real-time, relevant messaging through automated patient outreach methods to increase prescription sales, improve medication adherence, and reduce return to stock rates.

Omnicell Outbound Patient Communications

Why you need Omnicell Outbound Patient Communications

Omnicell Outbound Patient Communications are another way your adherence pharmacy can flourish, as you can touch base with your patients regularly, ensuring they are up to date with their prescriptions and general pharmacy awareness messages.

With Omnicell, your pharmacy will send outbound communications to patients based on their communication preference (home phone, mobile, email, or SMS).

Communicate and Engage

Notifying patients using their preferred contact method

maximizes the chance that your patients will receive a

communication about their prescriptions and act on it.

OUTBOUND PATIENT COMMUNICATIONS

Easy Implementation

Omnicell Outbound Patient Communications are a great addition to your adherence pharmacy by allowing you the customize the way you communicate to your patients. It only takes a few steps to get these notifications up and running.

How to implement Outbound Patient Communications

1. Setup pharmacy management system data feed

2. Identify patients’ preferred way to communicate with pharmacy

3. Approve call and/or SMS scripts and begin helping your patients become more adherent

Find out more at omnicell.com/outbound

Whether you are just getting started or have implemented all Patient Communications, you are well on your way to becoming an adherence pharmacy.

The Appointment Based Model is the next step in adding valuable patient engagement strategies that can be managed on an ongoing basis.

Call Us: 800.671.0589

You have the Vision. We have the Solutions.

OUTBOUND PATIENT COMMUNICATIONS

Putting It All Together

Omnicell IVR streamlines your work flow, enabling more time with patients and in turn, you can add Omnicell Inbound Patient Communications feature to increase your sales and patients’ average days on therapy.

Moreover, when you have both installed at your pharmacy, Omnicell Outbound Patient Communications are a wonderful complement to improve adherence by contacting your patients in the manner that is most convenient for them.

Patient engagement completes the first step in your adherence pharmacy strategy and let’s see how easily you can build on that by adding the appointment based model.

GETTING STARTED

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