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PATIENTEDUCAT RSPRING 2009
PatIeNt aNd FamIly educatIoN SeRvIceS
Patient Education Materials on Health OnlineVisit Health Online for health education materials for patients and families:https://healthonline.washington.edu
Here are new or revised titles for second quarter 2009: A1C and Daily Blood GlucoseAlcohol and Diabetes (Rev. 02/2009)Amniocentesis (Rev. 03/2009)*Blood Glucose LevelsCardiac Services Information
(Rev. 09/2008) - RU, SPChorionic Villus Sampling
(Rev. 03/2009)*Cystic Fibrosis (Rev. 03/2009)*Diabetes and Foot Care (Rev. 02/2009)Diabetes and Health Maintenance
ChecklistDiabetes and PregnancyDiabetes Web SitesFiber (Rev. 02/2009) - KO, RU, SO, SP, VIGastric Emptying Scan (Rev. 12/2008)Hand HygieneHeart-Healthy Guidelines - KO, RU,
SP, VIHyperglycemiaIntegrated Screen (Rev. 03/2009)*Keeping You SafeLifting You SafelyLow-Potassium Diet - KO, RU, SP, VIMonitoring Your Diabetes
(Rev. 02/2009)MRI Prostate Scan*MRSA in Health Care Settings (poster)*Myelogram (Rev. 09/2008) - RU, SP, VIPhysical Activity and DiabetesPostpartum Roadmap poster - SO, SPProtecting Yourself from Airborne
InfectionsQuad Screen (Rev. 03/2009)*Sick-Day Plans (Rev. 02/2009)Smoking: A danger for people with
diabetesStep CountersStress InventoryWearing Compression StockingsWhen to Call the Anticoagulation ClinicYour Guide to Cardiac Surgery
(Rev. 03/2009)Your Heimlich Valve*
*Read more about these titles in the “Featured Materials” column.
All titles listed above are available in English. Abbreviations key: KO=Korean, RU=Russian, SO=Somali, SP=Spanish, VI=Vietnamese
A New Advisory Council – For Outpatients!We are happy to announce the formation of a new Patient and Family Advisory Council.
The Outpatient Advisory Council joins UWMC’s five other advisory councils: ICUs Council, Inpatient Oncology Advisory Council, NICU Advisory Council, Perinatal Advisory Council, and Rehab Services Advisory Council.
With 13 Patient and Family Advisors and 8 staff members, the new council will develop a work plan for improving patients’ and families’ experience of care in the outpatient clinics.
Advisory councils bring a fresh perspective to UWMC’s intention to provide the highest standard of service, and they have been proving their value since the first councils began.
T R A N S L A T I O N S
Do Your Patient Education Handouts Need Translation?
Each year, Patient and Family Education Services (PFES) funds a limited number of translations of UWMC-authored patient education materials. All UWMC service areas are invited to identify their top five patient education documents needing translation into one or more languages. Translation requests are then prioritized using criteria established by the Patient and Family Education Committee.
To qualify for funding, documents must be patient education materials. Surveys, letters, forms, and marketing materials are not included in this funding.
To submit your translation requests, complete the Translation Request form that is included with this issue of PatientEducator and return it to Pam Younghans, Box 359420, by Friday, April 24, 2009. This form is also available online at: https://departments.medical.washington.edu/uwmcpcs/pcshomepages/PFES/toolkit/TranslationNeeds.pdf.
Priority for funding is given to documents that are:• Used by a large number of non-English-speaking patients and families.• Used in a wide range of clinical settings.• Reviewed for accuracy within the last three years.• Targeted to high-risk/problem-prone patient groups.• Ranked as highest priority on your Translation Request form.• Supportive of existing PASCO and/or service line priorities.• Formatted according to UWMC content and graphic standards for patient education
materials. (If this criteria is not met, PFES will assist with formatting the material.)Thank you for your help in improving UWMC’s ability to meet the needs of our culturally
diverse patient groups. We look forward to receiving your translation requests.
The Golden Eddy Awards Are Coming!It’s not too early to be thinking about those colleagues you’d like
to nominate for a Golden Eddy Award for Outstanding Patient Educator. Consider an excellent patient education handout, poster, or manual that has been produced, or a patient education project that has been undertaken, within the past year. An individual or team of people made that happen, and we encourage you to nominate them for a Golden Eddy.
PFES will send out nomination forms in June, and our awards ceremony will take place in October. And, it’s NEVER too soon to be planning what gown or tux you will wear for your stroll down the red carpet...
Patient and Family Education ServicesBox 359420
1959 N.E. Pacific St. Seattle, Washington 98195206-598-7498
Please route this issue of PatientEducator to your staff. Find links to this issue and previous issues online on Health Online at https:healthonline.washington.edu and the PFES Web site at https://depts.washington.edu/pfes.
Patient and Family Education Committee Members: Jane Anderson, Rosanna Atienza, Susan Barnes, Nancy Chambers, Susan DeHoog, Sarah DeProdocini, Sherry Dodson, Andrea Dotson, Linda Golley, Philip Hainley, Cara Havens, Thomas Hei, Debbie Jones, Leslie Jones, Dori Khakpour, Vickie Kolios, Nancy Lansbury, Stacia Lee, Gary Martin, Judith Mentzer, Karen Moe, Debby Nagusky, Bridget O’Connor, Janet Parker, Nancy Poland, Cindy Sayre, Carrel Sheldon, Nancy Colobong Smith, Leah Spacciante, Julie Sprinkle, Nancy Tvedt, Richard Verver, Nancy Whittington, Susan Willard, Pam Younghans
PatienteducatorEditor: Carrel Sheldon, 206-598-7498
PatienteducatorSPRING 2009
Core Purpose: We’re here to inform patients about their health and empower their decision-making about their health care.
Volunteer Spotlight: Ceola PeoplesThe Health Information Resource Center (HIRC) would like
to introduce Ceola Peoples, HIRC volunteer extraordinaire. Ceola volunteers one day a week at the HIRC, where she assists visitors in finding the information and resources they are looking for.
Ceola has been a volunteer at the HIRC for 2 years. She decided to volunteer at UWMC because she wanted to give back to the community. Ceola says what she likes most about
working at the HIRC is interacting with all the different people she meets. “Every week there is something different, someone new to meet and help. It really makes you feel good – people appreciate everything we are able to do for them, no matter how small it is,” says Ceola.
Ceola is retired, having worked for 17 years at Harborview as a Patient Care Coordinator. She also worked at UPS for 31 years and worked both jobs at the same time for 12 years. Ceola and her husband have 3 grown children, 2 grandchildren, and a beloved dog named Sarg.
Ceola and her husband Jethro are avid flyers. Jethro is a pilot, often flying their plane around the Puget Sound area – weather permitting, of course. They are also members of the Corvair Club, a club for people who love Corvair cars.
Ceola also actively volunteers with the Special Olympics. She coaches mentally challenged men and women, ages 25 to 60, in track and field and softball. Ceola’s oldest daughter, Yvette, participates in the Special Olympics. Yvette’s events include the 50-meter walk, softball throw, and 100-meter walk.
FeatuRed mateRIalS oN HEaltH OnlinE
PFES continues our work with UWMC staff to create new and revise existing patient education handouts and other materials to improve and add to the information our patients receive. Here are a few newly written or revised titles from this past quarter:
The MRSA Poster – You will probably start to see this attractive poster displayed in several areas of the medical center. It explains what MRSA is, how it is spread, how to keep it from spreading, and how to protect yourself from it. The staff of 4-Southeast and Healthcare Epidemiology and Infection Control collaborated to produce it.
Your Heimlich Valve – Written by 5-Northeast staff, this handout explains what a Heimlich valve is and how to care for one at home.
MRI Prostate Scan – This handout, created by Imaging Services, describes how this procedure works, why it is done, and how to prepare for it.
Protecting Yourself from Airborne Infections (Revised) – From Healthcare Epidemiology and Infection Control, this handout explains why someone would need to wear an N-95 respirator mask and explains step-by-step how to put one on and take it off safely.
Prenatal Genetic Testing Handouts (Revised) – We have revised five handouts authored by staff of the Prenatal Diagnosis Clinic in the Maternal and Infant Care Center. These handouts are titled Amniocentesis, Chorionic Villus Sampling, Cystic Fibrosis, Integrated Screen, and Quad Screen. They give detailed information and explanations about these tests.
PFES provides editing for reading level, organization, and content; patient advisor review; and design and formatting services at no charge. If your service area would like to revise existing or produce new education materials, please contact Debby Nagusky, Health Educator, at [email protected] or 598-0073.
Visit Health Online for these and other patient education materials: https://healthonline.washington.edu
First Annual Maria Hall Award for Excellence in Patient and Family Centered Care
Known for her dedication to improving the experience of receiving care at UWMC,
Maria Hall was a well-loved Patient Advisor who served on the Rehab Services Advisory Council. When she passed away, an award was created in her memory to recognize and honor outstanding patient and family centered care.
The first recipient of the award, Dr. Julian Davies, is a physician in adoption medicine who exemplifies the characteristics of patient and family centered care: partnership with patients and families, collaboration, and communication.
In the words of Betty Harrill, who nominated Dr. Davies, he “is adept at providing guidance and support while ensuring the adopting family makes their own decision. He empowers families by providing accessible resources and linking them with other support people to meet their specialized needs.” Dr. Davies displays “patience, energy enthusiasm, congeniality, team spirit, and attention to families’ needs. It is not unusual to find him having a quick race in the halls with one of his pre-school buddies.”
Congratulations, Dr. Davies!Nominations for Maria Hall Award recipients are welcome all year. For information, go to http://odt.uwmc.washington.edu/recognition/index.html and click on Maria Hall Award Criteria.
Request for Translation
Of UWMC‐Authored Patient Education Handouts
S T E P S
1. Select up to five patient education handouts that you would like to have translated. 2. Prioritize the handouts in order of need, and fill out a “Priority” box below for each title. 3. Attach a single copy of the document(s) to this form.
4. Return completed form and documents to Pam Younghans, Patient and Family Education Services, Box 359420.
5. Questions? Contact Pam at 206‐598‐7947 or [email protected]. SECTION 1 – Your Contact Information
Your Name: Mail Box:
Phone: E‐mail:
Clinic or Department:
Signature of Manager:
SECTION 2 – Handout(s) Requested for Translation
Title of handout:
Description:
This handout is used by: More than one clinic/unit Our clinic/unit only
Date handout was last reviewed for clinical accuracy: (month and year)
Total number of patients (all languages) who could use this document per month:
Languages requested: Estimate the number of patients per month who could use this document in:
Spanish Russian Vietnamese Korean Chinese
Other (Language) (Number per month)
Priority
#1
Title of handout:
Description:
This handout is used by: More than one clinic/unit Our clinic/unit only
Date handout was last reviewed for clinical accuracy: (month and year)
Total number of patients (all languages) who could use this document per month:
Languages requested: Estimate the number of patients per month who could use this document in:
Spanish Russian Vietnamese Korean Chinese
Other (Language) (Number per month)
Priority
#2
This form is available online at: http://departments.medical.washington.edu/uwmcpcs/pcshomepages/PFES/toolkit/TranslationRequest.pdf
This form is available online at: http://departments.medical.washington.edu/uwmcpcs/pcshomepages/PFES/toolkit/TranslationRequest.pdf
Title of handout:
Description:
This handout is used by: More than one clinic/unit Our clinic/unit only
Date handout was last reviewed for clinical accuracy: (month and year)
Total number of patients (all languages) who could use this document per month:
Languages requested: Estimate the number of patients per month who could use this document in:
Spanish Russian Vietnamese Korean Chinese
Other (Language) (Number per month)
Title of handout:
Description:
This handout is used by: More than one clinic/unit Our clinic/unit only
Date handout was last reviewed for clinical accuracy: (month and year)
Total number of patients (all languages) who could use this document per month:
Languages requested: Estimate the number of patients per month who could use this document in:
Spanish Russian Vietnamese Korean Chinese
Other (Language) (Number per month)
Title of handout:
Description:
This handout is used by: More than one clinic/unit Our clinic/unit only
Date handout was last reviewed for clinical accuracy: (month and year)
Total number of patients (all languages) who could use this document per month:
Languages requested: Estimate the number of patients per month who could use this document in:
Spanish Russian Vietnamese Korean Chinese
Other (Language) (Number per month)
Do you know of other patient education materials that are used house‐wide that need to be translated? Please list titles and authoring department, if known.
Title: Authoring Dept:
Title: Authoring Dept:
Title: Authoring Dept:
Priority
#5
Priority
#4
Priority
#3
