Patient and Caregiver Handbookmhcwcancer.ca/PatientEducation/FirstVisit/Documents... · This handbook has been designed for you with feedback from our patient and family advisors,

Patient and Caregiver Handbook

W e l c o m e t o t h e

C a n C e r P r o g r a m at trillium HealtH Partners

www.thp.ca/patientservices/cancerservices

Mississauga Hospital

Queensway HealtH Centre

Credit Valley Hospital

RELIABLE ON-L INE SOURCES FOR CANCER RELATED INFORMATION

www.thp.ca/patientservices/cancerservices2

This handbook has been designed for you with feedback from our patient and family advisors, staff and volunteers. It contains

key information to help you throughout your journey. Please look through it often and bring it to your appointments.

Our Cancer Program provides excellence in care and support to patients and their caregivers. We will support you with your physical, emotional, social, spiritual and practical needs. We are partners in your

care. Use this handbook to write down your questions and notes.

If you want more details about any topic in this handbook, please ask a member of your health care team.

To learn more, visit our website:

Let’s begin.

T h i s h a n d b o o k b e l o n g s t o :

Name: Contact Information:

www.trilliumhealthpartners.ca/patientservices/cancerservices

C a N C e r P r O g r a m | P a t i e n t a n d C a r e g i v e r H a n d b o o k 3

TABLE OF CONTENTS

general inFormation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5register .............................................................................................................5Bring these to your appointments .....................................................................5your symptoms Matter .......................................................................................6places you May Visit during your treatment ....................................................7parking ..............................................................................................................8trillium Health partners shuttle Bus service .....................................................8Community support for getting to your appointments ......................................8Food .................................................................................................................8

Health and safety ..............................................................................................9

imPortant ContaCt numBers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

memBers oF tHe CanCer Care team .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

mY HealtH Care team .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

tHe CanCer JourneY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13diagnosis ........................................................................................................13treatment ........................................................................................................14Chemotherapy ................................................................................................14radiation .........................................................................................................16

Caring For tHe WHole Person .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17support resources at the Cancer Centre .......................................................17psychosoical oncology team .........................................................................17social workers ................................................................................................17registered dietitians .......................................................................................18Medication access specialist or drug navigator .............................................19Quit smoking education program ...................................................................19Be active! during and after Cancer treatment ................................................19


TABLE OF CONTENTS (CONTINUED)

Patient eDuCation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

one-on-one teaching .....................................................................................20

group education .............................................................................................20

patient education resources ..........................................................................21

CommunitY suPPort resourCes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

wellspring .......................................................................................................22

Canadian Cancer society ...............................................................................22

Home and Community Care ............................................................................23

look good Feel Better ....................................................................................23

reliaBle on-line sourCes For CanCer relateD inFormation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Your HosPital serViCes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

spiritual and supportive Care .........................................................................25

your Health records ......................................................................................25

translation services and sign language interpreter ......................................26

Personal Health Information and Privacy Office ..............................................26

Patient Relations Office ..................................................................................26

CommunitY suPPorters | aDVertisers . . . . . . . . . . . . . . . . . . . . . . . . . .27


GENERAL INFORMATION

When You Come to the Cancer Centre at

please arrive early for your appointments. Come 30 minutes before your appointment time to find parking, register and complete your symptom screen.

register ● show your ontario Health (oHip) Card

• If you have the red and white health card, please also bring government issued picture identification such as a passport, driver’s license or permanent resident card

● tell the registration clerk if any of your personal information has changed • Examples are telephone numbers, address,

emergency contact or family doctor

Bring These with You to Your appointments ● Prescriptions that may need to be renewed from your cancer doctor (oncologist)

• Keep an up to date list of all medications you take ● medications you usually take during the day (including all prescription, over-the-counter, herbals, and supplements)

● Questions you want to ask your doctor, nurse or any member of your health care team

● support Person to help you keep track of the information and provide you support

CredIt Valley HospItal Centre or Queensway HealtH Centre

regIster wItH YOUr HeaLTH Card

2

COmPLeTe YOUr symptom sCreen

Your symptoms

matter

3

Take a NUmBer

1


your symptoms matter

Your symptoms matter is a standardized screening tool that helps you tell your health care team how you are feeling on that day. it will also help you and your health care team keep track of the changes in your health over time.

Complete your symptom screen at the following appointments ● Clinic visit ● radiation review ● Chemotherapy triage

to Complete Your symptom screen1. use a touch screen tablet or a computer terminal (called a kiosk) 2. log in with your ontario Health Card number. only enter the numbers3. touch the screen to enter your answers4. rate your symptoms on a scale of 0 to 10 based on how you feel today

• rate your ability to be active over the last Month5. give your report (printout) to your nurse. do not put it away until you have

seen your nurse

What happens next ● your health care team will review your scores and provide you with personalized support

● tell us about any symptoms you have that are not part of Your symptoms matter

● take your printout home. share it with your family doctor or other health care providers you see. For example, CCAC (home care) care coordinator

GENERAL INFORMATION

You know how you a re fe e l in g . We know h ow to h e lp .


*Diagnostic imagingYou may need to go to the Diagnostic Imaging department for tests like X-Ray, Ultrasound, Bone scan, MRI or CT scan. If you will be getting radiation therapy at the Carlo Fidani Regional Cancer Centre, you will have an appointment for a CT Simulation. For this appointment you must register at the Radiation Therapy reception desk on level 1 of the Regional Cancer Centre.

**Pharmacy the guru nanak dev pharmacentre at the Credit Valley Hospital has che-motherapy medicines as well as other supplies and medications you may need during your treatments. the pharmacists at the pharmacentre work closely with you and your health care team. they are experts in cancer treatment medi-cines. they can answer your questions about your treatment medications and how these medicines may affect other medications that you are taking. they can also help with co-payment support programs. there is no pharmacy at the Queensway Health Centre. But the pharmacists on your health care team will provide you information about how to get your treatment related medications. they can answer your questions about how your treatment medications may affect other medications you are taking.

Carlo Fidani regional Cancer Centre

Betty and Buster lockwood

Cancer Detection & treatment Centre

lab for Cancer PatientsLevel 2, next to the

chemotherapy treatment waiting area

Level 2, in the Cancer Centre

*Diagnostic imaging Level 2, close to the emergency department

Level 1, close to the urgent Care entrance

** Pharmacy Level 2, in the atrium area no pharmacy at this site

places you may Visit during your Cancer treatment Ask our volunteers in the hospital if you need help to get to the Lab, Diagnostic imaging or the pharmacy.

GENERAL INFORMATION


GENERAL INFORMATION

ParkingWherever you are headed at Trillium Health Partners, there is a garage or lot located conveniently near your destination. discounted parking passes are available for purchase at the Parking office. you may ask one of our volunteers if you have any questions or need help to get a parking pass. please arrive early for your appointments. Finding parking can take up to 15 minutes.

trillium Health partners shuttle Bus servicetrillium Health partners provides a shuttle bus service between its three hospi-tal sites. please see the “trillium Health partners shuttle Bus service” pamphlet for de-tails about schedule and location of the shuttle bus stops.

Community support for getting to your appointmentsCommunity support organizations such as the Canadian Cancer society (CCs) offer transportation help for getting to cancer treatment-related appointments. please ask us for the “where to start...transportation” handout to learn about the CCs’s program and other transportation services that may be an option for you.

Food For some of your appointments, you may be at the hospital for a long time. You can bring food, snacks or drinks from home, or you can purchase these from food vendors in the hospital.

Please ask our volunteers at the information Desk if you need help to find your way around the hospital

or have questions about general information such as parking or shuttle bus service.


GENERAL INFORMATION

Health and safety our health care partnership begins with our commitment to your safety. when you work with your health care team, you can lower the risk of harm and make your hospital visit safe.please note: smoking is not allowed on trillium Health partners’ grounds. we are a scent free organization.

preventing Infections:prevent infection by wash-ing your hands or using hand sanitizer often. do not hesitate to remind your health care team to do the same. Cover your mouth and nose with a tissue or your elbow when sneezing or coughing.Have your family and visitors wash or sanitize their hands before and after seeing you.


• If you have questions or concerns during regular business hours, call the Cancer Centre or the specific member of your health care team

• Follow your health care team’s instructions for care when the Cancer Centre is closed. this includes evenings, weekends and holidays

Carlo FiDani regional CanCer

Centre905-813-1100 ext. 4439

BettY anD Buster loCkWooD CanCer

DeteCtion & treatment Centre

416-521-4110

to rebook an existing appointment 905-813-1100 ext. 5159 416-521-4110

to rebook a Chemotherapy

appointment905-813-4400 416-521-4110

to rebook a radiation therapy appointment 905-813-1100 ext. 4411 416-521-4102

diagnostic imaging 905-813-1100 ext. 6822 416-521-4069

oncology Clinic pharmacist 905-813-1100 ext. 5687 416 -521- 4126

dietitian 905-813-1100 ext. 5157

or 905-813-1100 ext. 6120

416-259-7580 ext. 5879

social worker 905-813-1100 ext. 4862 416-259-7580 ext. 5839

Medication access specialist

or drug navigator905-813-1100 ext. 5059 416- 259-7580 ext. 5753

IMpORTANT CONTACT NUMBERS


your health care team may include any of the following:

Health Care Provider Function

Chemotherapy nurse gives chemotherapy medication and teaches how to manage treatment related side effects

Chemotherapy triage nurse

assesses patient health to ensure it is safe to give chemotherapy treatment

Clinic Clerical assistant Books appointments, medical tests and patient education sessions

medical oncologist specialist doctor who treats cancer using chemotherapy medications

medication access specialist/ Drug

navigatorHelps patients understand drug coverage

Pharmacistprepares medications prescribed by the medical

oncologist, helps patients understand how the medication works and interacts with other

medications the patient may be taking

Primary nurse

works with the oncologiss and teaches patients about cancer treatment and side effect management

provides information about the support services avaialble

radiation oncologist specialist doctor who treats cancer using radiation

radiation therapistplans and delivers radiation therapy treatment and teaches patients how to take care of health and any

side effects during treatment

registered DietitianAssesses diet and nutritional needs, provides

healthy eating information and helps to manage side effects of the cancer treatment through diet

social WorkerHelps patients and the caregivers cope with the impact of cancer on life and provides support for

emotional and financial needs

surgical oncologist specialist doctor who treats cancer using surgery

VolunteersSupports patients in many ways including: find

their way around the hospital, complete symptom screening, get to the clinic rooms for appointments

Your health care team may also include a nurse practitioner, clinical nurse specialist, medical physicist, medical residents and students, and co-op students.

MEMBERS OF ThE CANCER CARE TEAM


name telephone number

surgical oncology

doctor

primary nurse

medical oncology

doctor

primary nurse

radiation oncology

doctor

primary nurse

social worker

dietitian

Family doctor

pharmacist

Home and Community Care Coordinator

emergency Contact

My hEALTh CARE TEAM

other members of my team


ThE CANCER JOURNEy

During your cancer journey, you will work with many health care professionals. You will receive a lot of information about your diagnosis, treatments and managing symptoms. you will also get information about resources and strate-gies that can help you live with cancer. you can write down information to keep track. ask your health care team questions and for help as you go through your journey. you can share your cancer treatment information with your family doctor and other health care providers outside of the Cancer Centre.

dIagnosIs your oncologist and primary nurse will share details of your cancer diagnosis with you. let your health care team know how much information you want. You do not need to get all information at your first appointment. You will be able to ask more questions over time. Here are some suggested details that you may want to know about your diagnosis:

● type of cancer ● location of cancer ● grade of cancer ● stage of cancer ● if cancer has spread to any other part of your body

● other tests needed ● treatment options and plan

as k your h e a lt h c a re te a m q u e st ion s

a n d for h e lp a s you g o t h roug h

you r journ e y.


ThE CANCER JOURNEy

CHemOTHeraPYChemotherapy is a type of medication that destroys cancer cells. Chemotherapy treatment may include one type of medication or a mixture of two or more medications. If your treatment plan includes chemotherapy, your medical oncologist will choose the treatment that is right for you based on your type of cancer.

How is chemotherapy given? ● In a pill, which is also known as Oral Chemotherapy ● Through a vein in your body, which is called intravenous or iV Chemotherapy

● By injection under the skin or into the muscle

Completing Your symptoms matter symptom screen at every visit with your doctor and nurse will help your health care team offer you personalized support.

Patient getting chemotherapy treatment

TreaTmeNTCommon methods of treating cancer are:

• surgery • Chemotherapy • radiation therapy you may receive only one type of these treatments or a combination of two or three. your health care team will talk with you about your treatment options and will work with you to create your treatment plan.Cancer and cancer treatments can have side effects. your health care team will help you understand your treatment, its side effects and how you can manage these side effects.


ThE CANCER JOURNEy

Will i always get my chemotherapy medication at the Cancer Centre?No, you do not always get chemotherapy medication at the Cancer Centre. your oncologist may prescribe a medication that can be taken at home. if you are taking chemotherapy medication at home, you must follow your health care team’s instructions closely for taking and handling this medication safely. Does chemotherapy affect other medications that i take?your health care team will explain the possible interaction between the che-motherapy medication and the medications you take at home. always tell your health care team about all medications you take. this includes prescription medications and over the counter medications, natural health products, vita-mins and health supplements. How long does chemotherapy treatment take?

● your medical oncologist and primary nurse will tell you how many chemo-therapy treatments you need. they will explain approximately how long each treatment will take and your appointment schedule for the treatments

● In most cases, each chemotherapy treatment is completed over two days. this helps to ensure chemotherapy drugs are given in the safest way

• Day One: First, you will have your blood work. Then, you will meet with your nurse and/or medical oncologist

• day two: you will have your chemotherapy treatment ● Always come 30 minutes early for your appointments to find parking, reg-ister, and complete the symptom screen


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radIatIon radiation therapy is commonly used to treat cancer. it uses high doses of radiation to destroy or damage cancer cells. our radiation therapy program is located at the Carlo Fidani Regional Cancer Centre, Credit Val-ley Hospital.Does radiation therapy hurt? No, radiation is like getting an x-ray.Will i be radioactive?For most types of radiation therapy, you will not be radioactive; you can have normal contact with your family and friends. Some specific types of

radiation treatments (Brachytherapy) use radioactive sources that are put into your body permanently. your radiation therapy team will tell you if this is the type of treatment you will have and will advise you for safe contact with your family and friends. How long does radiation therapy take?

● radiation therapy is usually given over multiple days and weeks. your radiation therapy team will tell you how many treatments you will get and your appointment schedule for these treatments:

• a radiation therapy appointment is usually about 15 minutes ▪ Brachytherapy appointments are often longer

• Once a week while you are getting Radiation Treatments, you will see your radiation oncologist and /or radiation nurse in review. on these days you will complete your symptoms Matter symptom screen

• Always come 30 minutes early for your appointments to find parking, register, and complete the symptom screen

You can find out more helpful Questions and Answers about Radiation Therapy by visiting www.thp.ca/patientservices/cancerservices

ThE CANCER JOURNEy


Radiation treatment unit


each person’s experience with cancer from diagnosis to the end of treatment is different. it is normal for patients and their caregivers to need support to help manage and cope with this experience.your health care team understands this and is here to support you at ev-ery step of your cancer journey. talk to us if you have any worries or con-cerns. we can help. we are partners with you in this journey.

support resources at the Cancer CentrePsychosocial Oncology TeamThis is a team of health care professionals who can provide physical, emotional, social and spiritual support throughout your cancer journey.

social workersOur Social Workers offer counselling for individuals, couples and families for cancer related issues. speak with a social Worker about:

● anxiety or fears related to your or your loved one’s cancer or cancer treatments

● stress management ● trouble sleeping ● Feelings of depression or feeling sad ● sexual Health and body image ● loss and grief ● speaking to children about your cancer ● Concerns about money ● Changes in your relationships, priorities and purpose in life

you can also participate in a therapeutic group session led by our social workers. ask a member of your health care team about the Coping Clinic, and Cancer and Women’s Sexual Health group sessions.

CARING FOR ThE WhOLE pERSON

talk to us if you have any worries or concerns. We can help. We are partners with you

in this journey.


registered dietitiansour dietitians offer both individual counselling and group sessions. talk to a dietitian about the importance of healthy eating during cancer treatment and how you can continue to meet your nutritional needs. dietitians can tell you about changes you can make to your diet to help manage some side effects of cancer treatment such as:

● poor appetite ● nausea and vomiting ● Changes in sense of taste ● Heartburn and reflux

attend Chemotherapy education or nutrition and radiation therapy class to learn from a dietitian about healthy eating during every stage of cancer treatment and recovery. Meet with a Dietitian for your specific nutrition and diet related questions.

● weight loss ● Constipation or diarrhea ● Difficulty chewing or swallowing ● gas or bloating


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medication access specialist or drug navigatorMedications for cancer treatment can cost money at a time when you may have less money. the Medication access specialist or drug navigator can help you with this. speak with the Medication access specialist or drug navigator if:

● you do not have a drug plan ● You need to understand how your extended health benefits medication coverage works

● your drug plan does not cover the costs of certain cancer treatment drugs ● you would like information about programs that can help with the cost

Quit smoking education programresearch shows cancer treatments are more effective and result in fewer side effects if you are smoke free. we understand that quitting smoking is hard and we are here to help you. ask any member of your health care team to meet with a Quit smoking educator to:

● learn about the strategies and aids to help you quit smoking ● Create a plan to improve your chances of success ● learn about community programs that can help with the cost

Be active! during and after Cancer Treatmentexercise during and after cancer treatment helps to manage common cancer treatment related side effects such as fatigue, loss of weight and anxiety. The Be active! program is a one-on-one meeting with an exercise specialist to learn about:

● How to exercise safely ● Exercise modifications for your specific type of cancer and treatment ● stretching and checking pulse properly ● Community resources for exercising

ask any member of your health care team about the Be active! program.



our goal is to share helpful information with you to help you along your cancer journey. we also want to provide a safe and comfortable learning environment for you, your family and trusted ones.

One-on-One Teaching your health care team will discuss your treatment plan. they will answer your questions and discuss your concerns. they will make changes to your treat-ment plan with you. it is helpful to write down your questions and bring them to your appointments to ask your health care team. if you are not sure about what questions to ask, you can find resources in our patient resource areas.

group education we offer education in a group format when the information is general enough to share in a group. Often at the beginning of your journey, it is helpful to attend one of these classes. For example: Chemotherapy education and Be informed (for those having radiation therapy) are excellent starting points.

Patient education group sessions include: ● Be informed: resources for your Cancer Journey ● nutrition and radiation therapy ● next steps: life after Cancer treatment ● Chemotherapy education Class ● look good Feel Better workshop ● the Breathing wellness Clinic

pATIENT EDUCATION

Visit the patient resource areas in the Cancer Centre for

the patient Education Calendar of Events. see the patient Education Sessions pamphlet for description of classes.


Patient education resourcesVisit our patient resource Centre at Credit Valley Hospital or the patient resources section at Queensway Health Centre’s Cancer Centre. you may pick up a pamphlet or booklet about symptom management, support resources for life with cancer, or general information about cancer diagnosis and treatment. You can also find details about patient education group and therapeutic sessions at the Cancer Centre and cancer education events taking place in the community.

pATIENT EDUCATION

For more information: www.trilliumhealthpartners.ca/patientservices/cancerservices

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Wellspringwellspring offers many support programs for cancer patients and their families and friends. you can:

● Join a support group ● practice safe exercise during and after cancer treatment ● use space for relaxing ● Get help with financial concerns ● take part in hands-on learning about good nutrition

Contact: ● www.wellspring.ca ● Wellspring, Oakville – Tel: 905-257-1988 ● Wellspring, Brampton – Tel: 905-792-6480

Canadian Cancer societyThe Canadian Cancer Society (CCS) offers support and information to patients, families, caregivers and friends dealing with cancer. The services are available in many languages and include:

● Cancer information service: provides answers to questions about can-cer, diagnostic tests, treatments, side effects and clinical trials

● CancerConnection.ca: helps patients, caregivers and survivors share their experiences and build supportive relationships

● Smokers’ Helpline: helps people quit smoking ● Community services locator: a searchable database of over 4000 can-cer related services across Canada

● Wheels of Hope: a transportation service that helps patients get to their cancer related appointments

Contact: ● www.cancer.ca ● 1-888-939-3333

COMMUNITy SUppORT RESOURCES


Home and Community Care some patients may need help at home when they are living with cancer. Home and Community Care services may include nurses, personal support workers (PSW), physiotherapists, occupational therapists, dietitians, social workers and speech language therapists. You can call the Home and Community Care services and ask for help, or your health care team can refer you. note that Home and Community Care services are funded by the government and the amount of service provided may be different from region to region.mississauga Halton telephone: 905-855-9090 toll free: 1-877-336-9090www.healthcareathome.caCentral West phone: 905-796-0040toll Free: 1-888-733-1177 www.healthcareathome.ca

Look good Feel BetterCancer and its treatment can take a toll on a patient’s self-esteem. the look good Feel Better workshop is for female patients. it shares information about beauty tips, skin care, cosmetics, sun care, and hair and wigs. Contact:

● www.lgfb.ca ● 905-813-1100 ext. 6930.

COMMUNITy SUppORT RESOURCES

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the internet has a lot of information about cancer and cancer treatment. to help you find reliable information on cancer care, treatment and support resources, we suggest these websites below. Please keep in mind that infor-mation on any website is not meant to replace medical advice from your health care team. Some information you find may not apply to your specific situation. Use the information you find on-line as a starting point for a conversation with your health care team.

● Mississauga Halton Central west regional Cancer program www.mhcwcancer.ca/patienteducation

● Cancer Care Ontario – Symptom Management www.Cancercare.on.ca/symptoms

● Canadian Cancer society www.Cancer.ca

● wellspring www.Wellspring.ca ● ontario Ministry of Health and long term Care www.Health.gov.on.ca ● ontario institute for Cancer research www.oicr.on.ca ● Canadian Cancer Clinical trials network www.3ctn.ca ● Home and Community Care services www.Healthcareathome.ca

RELIABLE ON-LINE SOURCES FOR CANCER RELATED INFORMATION

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spiritual and supportive Careduring your cancer journey you may have questions like “why is this happening to me?” or “What matters to me?” At Trillium Health Partners, spiritual and supportive care practitioners work within your health care team. they can be with you and listen to you with care and empathy. Contact spiritual Care at 905-813-3984 or ask a member of your health care team.

Your Health records You, your Substitue Decision Maker or a legal representative can access your health records. please make your request through the Health information Management department. you will need to make this request in writing. you may need to pay a fee. please contact the Health information Management department at 905-848-7181 for details or visit our website at www.thp.ca

yOUR hOSpITAL SERvICES


yOUR hOSpITAL SERvICES

translation services and sign language InterpreterIf you need language help for your appointments, please tell your health care team before your appointment. we will arrange for an interpreter who speaks your language either in person or over the telephone. If you require a Sign Language Interpreter, please inform us before your appointment. we will arrange one.

personal Health Information and privacy officetrillium Health partners takes steps to protect your personal health information (pHi). we collect and use your pHi to provide you care and may share this information with other health care providers involved in your “circle of care” unless you tell us not to do so by withdrawing your consent. the law also allows us to collect, use and disclose your PHI for other purposes such as quality improvement and risk management. you have the right to access your pHi and request corrections. if you have any questions or concerns, please contact the Privacy Office at (905) 848-7580 ext. 7548, or email [email protected]

Patient relations OfficeIf you have a compliment, complaint or concern, please share with us.we want to provide you with the best quality of care and an exceptional patient experience. to let us know what we have done well or how we can improve:

● talk to a member of your health care team ● Contact the clnical leader or manager

If you need additional help, please contact our Patient Relations Team.Credit Valley Hospital

tel: 905-813-4109 Email: [email protected]

Queensway Health Centretel: 905-848-7164

Email: [email protected]


COMMUNITy SUppORTERS | ADvERTISERS

patientdirectory.ca

Quality Healthcare Publications

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this handbook possible. Please note, an advertisement

in this handbook does not imply an endorsement

by trillium Health Partners.



Our Comfort program brings together all the treatments, products and peace of mind that you will need from the time

you learn that you will lose your hair until your hair grows in.

We offer • 25 years experience assisting men, women and children with hair loss from cancer treatments.• Full line of beautiful synthetic, human hair and European Hair wigs• Selection of head-coverings for when you are not wearing your wig• Transitional hair cut once your hair starts to fall• Fitting and styling of the wig• We offer reconditioning services for the wig during the time you are wearing it to keep it looking fresh • Scalp treatments are offered to help with the itchiness, irritations and sensitivity that you may

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Your Health Care Be Involved

www.oha.comFunding for this project was provided by the Ontario Ministry of Health and Long-Term Care

Be involved in your health care. Speak up if you have questions or concerns about your care.

Tell a member of your health care team about your past illnesses and your current health condition.

Bring all of your medicines with you when you go to the hospital or to a medical appointment.

Tell a member of your health care team if you have everhad an allergic or bad reaction to any medicine or food.

Make sure you know what to do when you go homefrom the hospital or from your medical appointment.



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our sincerest gratitude to oncology staff, patient and Family advisors, and Volunteers for their support in creating this handbook.

Prepared by Trillium Health Partners, Oncology Program

we always welcome your feedback. If you would like to share your comments about this handbook,

please contact the patient education coordinator at 905-813-1100 ext. 3118.

Credit Valley Hospital 2200 eglinton avenue west Mississauga, ON L5M 2N1 905-813-2200 mississauga Hospital 100 Queensway west Mississauga, ON L5B 1B8 905-848-7100Queensway Health Centre 150 sherway drive Toronto, ON M9C 1A5 416-259-6671

october 2017