ONLINE BANKING

Password Reset Help Guide

Password Reset Help Guide I 1

Enter your online banking User ID and click Login.

Click on Forgot your Password?

PASSWORD RESET STEP 1

Password ResetFollow the steps below to reset your Mercantil Bank online banking password.

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Select 2 out of 3 identi�cation parameters and click Continue.

Select your delivery preference and click Continue.

The successful screen serves as con�rmation that your Temporary Password has been sent to your selected preference, click Continue to proceed.

Password Reset Help Guide I 2

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Enter your online banking User ID and click Login.

Retrieve your Temporary Password from your email or SMS message.

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Password Reset Help Guide I 3

Enter the Temporary Password and click Continue.

Temporary Passwords are case sensitive and are composed of a set of alphanumeric characters. Please enter the password as it appears on your email con�rmation or SMS message.

TEMPORARY PASSWORD STEP 2

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Password Reset Help Guide I 4

CHANGE PASSWORD STEP 3

Enter and con�rm your

new Password

Click Change Passwords

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Note: Using your Social Security Number or ATM Card Number as a password is not recommended.

Your User ID and Password are both highly con�dential, please do not share this information with anyone.

November 2017

Contact Us

Online and Mobile Banking Support Call Center

Toll free: 1-866-806-8125

Telephone calls from any other locations: (305) 629-1260

Toll free from Venezuela: 0-800-100-5469

Hours:Monday – Friday 7:00 a.m. – 8:00 p.m. EST.Saturday 8:00 a.m. – 5:00p.m. EST.

www.mercantilbank.comMember FDIC