2013

Lend Lease

9/13/2013

Password Manager User Guide

Password Manager Guide

This guide provides the user a step by step process for unlocking your account or resetting your

password via Password Manager.

Contents Windows XP Guide to Unlocking Your Account using the “Green Arrow” ................................................... 3

Windows 7 Guide to Unlocking Your Account using Password Manager ..................................................... 7

How do I add accounts to my Password Manager profile? ........................................................................ 12

Systems that Password Manager can be used to reset a password ........................................................... 12

What systems can I add to my Password Manager profile? ....................................................................... 13

For additional help, select the Password Manager Help link at the top left corner of the page. .............. 13

Windows XP Guide to Unlocking Your Account using the “Green Arrow” Users can unlock their account without calling the service desk, assuming they have enrolled in the

Password Manager system by answering their personal questions.

Unlock your account following the steps below.

Step 1: From the logon window click on the green button at the bottom of the window.

Step 2: Select your Domain from the drop down list and enter your Network ID or E-mail Address. Click

Log In.

Step 3: Choose Answer personal questions to enter the system. You need to have answered your

questions before proceeding, if you have not registered in Password Manager, you must call the Service

Desk.

Step 4: Answer the question that is asked correctly.

Step 5: Click Unlock Accounts

Step 6: Click Change Passwords

Step 7: Enter a new password in New Password field that meets the eligibility requirements, then re-

enter the new password in the Confirm field.

Eligibility Requirements are displayed on the page. As the criteria are met, the selections will turn

GREEN.

Click Change passwords

You must now close the browser by hitting the X in the upper right hand corner.

The User should see a list of completed password changes. Close the browser window

Step 8: Lock your computer using the CTL/ALT/DEL key sequence, then unlock your computer using the

CTL/ALT/DEL key sequence, enter your new information and the new passwords will be active.

Windows 7 Guide to Unlocking Your Account using Password Manager Users can unlock their account without calling the service desk, assuming they have enrolled in the

Password Manager system by answering their personal questions.

Unlock your account following the steps below.

Step 1: From the logon window click on the Switch User button at the bottom of the window.

Step 2: Select the Reset My Password Manager user from the screen.

A browser window will open to the Password Manager application page.

Step 3: Select your Domain from the drop down list and enter your Network ID or E-mail Address. Click

Log In. If you require a different language option, select the appropriate link at the top of the page.

Step 4: Choose Answer personal questions to enter the system. You need to have answered your

questions before proceeding, if you have not registered in Password Manager, you must call the Service

Desk.

Step 5: Answer the question that is asked correctly.

Step 6: Click Unlock Accounts

Step 7: Click Change Passwords

Step 8: Enter a new password in New Password field that meets the eligibility requirements, then re-

enter the new password in the Confirm field.

Eligibility Requirements are displayed on the page. As the criteria are met, the selections will turn

GREEN.

Click Change passwords.

The User should see a list of completed password changes.

You must now close the browser by hitting the X in the upper right hand corner.

Step 9: Lock your computer using the CTL/ALT/DEL key sequence. Unlock your computer using the

CTL/ALT/DEL key sequence and the new passwords will be active.

How do I add accounts to my Password Manager profile? You may add accounts to your Password Manager profile by entering the username and password of

that account into the space provided on the Add Accounts page.

For example, to add the user popr123 to my Password Manager profile, enter the username popr123

into the Login IDs field and the password for that user into the Passwords field.

When Password Manager checks that user’s ID and password on that system and they match, that

account is added to your profile.

If the password is incorrect it will not add the account to your profile.

Systems that Password Manager can be used to reset a password Password Manager can manage passwords on the following systems: (is this correct for the current

phase of the project?

AMER Domain EMEA Domain APAC Domain CTI E1 JDE DEV (AMER) Project Web Oracle Prolog

What systems can I add to my Password Manager profile? You can add accounts on the following systems by entering your username and password on that system

in the spaces provided on the Add Accounts page.

AMER Domain

EMEA Domain

APAC Domain

CTI

E1

JDE DEV (AMER)

Project Web

Oracle

Prolog

Additional Information

For additional help, select the Password Manager Help link at the top left corner of the page.

For any assistance please call the Service Desk.

Americas US – 1 866 848 1200 MX – 01 800 200 9898 Asia China - 400 670 1856 Malaysia - 1 800 88 4511 Singapore - 800 1811 071

Australia 1 800 554 044 (Option 1)

Europe, Middle East, & Africa (EMEA) +44 (0)20 8271 8444