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A bulletin of Passport services in India
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Passport
Patrika
January-March 2012
External Affairs Minister Shri S.M. Krishna and Delhi Chief Minister Smt. Sheila Dikshit unveiling the 50th PSK at Herald House, New Delhi
A quarterly bulletin of Passport services in India
Standing Committee visits PSKs
Launch of 40th PSK in Jaipur
Role of Travel agents in PSP
National e-Governance Plan
The Passport Seva Project, MEA's flagship e-Governance initiative, found
mention in President's Address to the Parliament on 12 March 2012: “My
Government has embarked upon a comprehensive overhaul of the Passport
Issuance System through the mission-mode 'Passport Seva Project' which is
expected to be fully implemented during the current year”. At the end of the first
quarter of the year, 90% of the project work has been executed. As on 31 March, 70
Passport Seva Kendras (out of planned 77) were made operational/were ready for
operations.
We reached a notable milestone on 23 February 2012 when External Affairs
Minister and Chief Minister of Delhi unveiled the country's 50th PSK at Herald
House, New Delhi for public service. Earlier, the New Year began with the
auspicious launch of the 40th PSK in Jaipur by Chief Minister of Rajasthan and
Minister of State for External Affairs. Befittingly, the event took place on the
sidelines of the 10th Pravasi Bharatiya Divas.
The Ministry of External Affairs has taken a big lead in improving
governance in Passport Offices by focusing on citizen centricity, service
orientation and transparency. In a Passport Seva Kendra, the Government
decisions, including verification of requisite documents and granting of passports,
are taken in the presence of citizens. These are innovative measures, which require
good co-operation and understanding by the citizenry. A visit to a PSK at a pre-
appointed time is designed to help in reducing malpractices, enhancing
accountability and issuing error-free and secure passports to our citizens. Two
features on NeGP and the Role of Travel Agents in this issue are intended to provide
better understanding of the philosophy and working of the Passport Seva Project.
The Passport Seva Project is also intended to enhance employees'
productivity by adopting such measures as training, better career progression and
other welfare and motivational measures. As on 31 March 2012, the cadre strength
of CPO stood at 2,697. During the last two years (April 10- March 12), 14 DPCs
were held, leading to 1,341 fast track promotions at all levels. Many more measures
are in the pipeline in order to make the Central Passport Organization an efficient
and motivated service.
P a s s p o r t P a t r i k a
January - March 2012
Editorial Team:
Passport Patrika is edited and
published by Muktesh Pardeshi,
Joint Secretary (PSP) & Chief
Passport Officer on behalf of
Central Passport Organisation,
Ministry of External Affairs,
New Delhi.
Muktesh Pardeshi
Sanjiv Aggarwal
Address: CPV Division,
Ministry of External Affairs,
Patiala House Annexe,
Tilak Marg,
New Delhi-110 001.
Tel: +91-11-23387013
Fax:+91-11-23071370
Website:
E-mail:
http://passportindia.gov.in
Design and Publishing Partner :
TATA CONSULTANCY SERVICES
Muktesh Pardeshi
Joint Secretary (PSP) & Chief Passport Officer
EDITORIAL NOTE
·
· Snippets ..............................................................................................................................
- Haj Mela in Bangalore
- Haj Mela in Trichy
- Haj Mela in Chennai
- Saudi Arabian delegation’s visit to PSK Hyderabad
- Passport and Emigration awareness Mela at Thanjavur
- President’s Address to the Parliament
- Award of outsourcing work relating to Apostille of documents
· Important Events ..............................................................................................................
- Complete Rollout of PSP in UP
- Complete Rollout of PSP in Rajasthan
- Rollout of PSP in Bihar
- Rollout of PSP in Mumbai, Thane and Nasik
- Rollout of PSP in Goa
- Parliamentary Standing Committee on External Affairs’ visit to Bangalore, Ahmedabad and
Mumbai
· Cover Story - Launch of 50th PSK at Herald House, New Delhi...........................
· PSP in the Media ...............................................................................................................
· Knowledge Sharing ...........................................................................................................
- National e- Governance Plan
- Role of Travel Agents
· Passport Issuance Figures for 2011.................................................................................
· PSK Directory ...................................................................................................................
· Status Scan ........................................................................................................................
- Numbers Speak…
- Roll-out Status
· Voice of the People ............................................................................................................
- Citizen Feedback
- Citizens Speak…
· Employees Corner ............................................................................................................
- Appointments & Retirements
- Change Management - Interview : RPO Jalandhar
Editorial Note
Passport Patrika January- March 2012 3
4
7
10
CONTENTS
12
14
17
18
20
21
22
Haj Mela in Trichy
Haj Mela in Bangalore
A special camp for Haj applicants was thorganised at Thanjavur PSK on the 24 March
2012. In the inaugural function, Sh. Balamurugan, RPO, Sh. Mohammed Galib Basha, Manager, Haj Committee of India and Sh. Jaleel Sultan, Trichy Chief Town Qazi were present. The Mela was inaugurated by Sh. K. Baskaran, Collector. A preliminary verification of the applicants' documents was done by Haj Committee members. About 170 applications were processed on the day.
A Haj Mela was organized at RPO th
Bangalore from 16 January 2012 to th13 April 2012. A total of 9100 appointments
were dedicated to Haj applicants at the 4 PSKs in Karnataka; with Lal Bagh PSK catering to approximately 50% of the Haj appointments, Marathalli PSK 25% , Hubli PSK 15% appointments and Mangalore PSK the
stremaining 10% . As on 31 March 2012, approximately 6000 Haj applicants visited the PSKs, and over 4500 files were processed for these Haj applicants.
Haj Mela in Chennai
Saudi Arabian delegation visits PSK Hyderabad
A special camp for Haj aspirants was
organised at the Chennai Saligramam PSK. This camp worked on two consecutive
th stSaturdays on 24 March and 31 March 2012.
thOn 24 March , the event was flagged off by Sh. Senthil Pandian, Chennai RPO, Sh. Aboobucker, Vice-chairman of the Haj Committee and Sh. Sylendra Babu, IGP of North Zone, Tamil Nadu. The Haj Committee volunteers verified the documents at the nearby mosque. A total of 210 applications of
thChennai residents were processed on 24 March and 680 applications, of those residing
stin remaining districts, were processed on 31 March 2012.
A Saudi Arabian delegation headed by Dr.
Yousuf Terad Al Saadon, Deputy Minister of Foreign Affairs for Economic and Cultural Affairs visited Hyderabad - Begumpet PSK
thon March 24 2012. RPO Hyderabad, Dr. Srikar Reddy addressed the 43 member delegation and explained to them the old and new systems of Passport issuance. Visitors appreciated the revolutionary changes in the issuance of Passports in India.
4
SNIPPETS
Passport Patrika January- March 2012
Passport & Emigration awareness Mela at Thanjavur
Trichy Passport Office in liaison with the
Protector of Emigrants, Chennai, Ministry of Overseas Indian Affairs organised a Passport and Emigration Awareness Mela at Thanjavur
thon 10 March 2012. The Mela aimed to create awareness amongst citizens on the newly opened Passport Seva Kendras, emigration rules and procedures.
The Mela was inaugurated by Sh. A. Alexander Mohan IPS, Inspector General of Police, Central Zone, Trichy in the presence of Sh. Balamurugan, RPO Trichy. Sh. D. Jai Sankar, IA & AS, Protector of Emigrants, Chennai was the Guest of Honour. It was attended by 500 people from 8 districts.
President's Address to Parliament
7.Efficient and automated delivery of public services with minimum human intervention is one of the keys to reducing corruption. Under the National e-Governance programme, more than 97,000 Common Service Centres have been established across the country for making public services conveniently available to ci t izens. Departments responsible for Income Tax, Passports, Central Excise, and Corporate Affairs have started delivering online services. New e-Governance projects in education, health, public distribution and postal services will be launched. The Electronic Services Delivery Bill has been introduced in the Parliament. Increasingly, public services under all e-Governance projects will be delivered through internet and mobile phones.
103.My Government has embarked upon a comprehensive overhaul of the Passport issuance system through the mission-mode "Passport Seva Project" which is expected to be fully implemented during the current year. An Integrated online Visa application system under the Immigration, Visa a n d F o re i g n e r s R e g i s t r a t i o n & Tr a c k i n g s c h e m e i s u n d e r implementation.
SNIPPETS
Passport Patrika January- March 2012 5
In her address to the
Joint session of Parliament on the 12th March, 2012, Hon'ble President S m t . P r a t i b h a D e v i s i n g h P a t i l r e f e r r e d t o t h e ongo ing r e fo rms under the Passport Seva Project.Excerpts:
6 Passport Patrika January- March 2012
SNIPPETS
Award of outsourcing work relating to Apostille of documents
1. The Ministry of External Affairs has decided to outsource the work of collection / delivery of documents for attestation to five agencies, namely
(i) M/s IVS Global Services, New Delhi,
(ii) M/s VFS Global South Asia, New Delhi,
(iii) CKGS Cox & King, New Delhi,
(iv)M/s BLS International Services Ltd., New Delhi,
(v) M/s Superb Enterprises,New Delhi,
on a trial basis for a period of 90 days from 01.03.2012. 2. The service fee chargeable per document by these agencies will be Rs. 22/-for personal document, Rs. 18 for educational document and Rs. 16 for commercial document. The service fee is exclusive of the Rs. 50/-Postal Order required for Apostille on each document.
3. The address / contact details of collection / delivery center of the five agencies are given below: I) M/s IVS Global Service Pvt. Ltd, 119, New Delhi House (1 st Floor), 27 Barakhamba Road, Connaught Place, New Delhi Phone: 011 61608080, fax: 011 43115800. & IVS Global Service Pvt. Ltd. S.C.O. 83/84, Sector 34 A, Chandigarh, Phone:017261608080.
ii) M/s VFS Global Services, Attestation -Collection Centre, S-2level (Upper Ground Floor), Block -E, International Trade rower, Nehru Place, New Delhi -110019.
iii) Cox & Kings Global Services, GF, Kamal Cinema Commercial Compled, Block A&B, Safdarjung Enclave, New )elhi -110029, Phone: 011 -26197635, & Cox & Kings Global Service, Indra Place, H Block Middle Circle, Connaught Place, New Delhi -110001, phone: 011 23738811.
iv) M/s BLS International Services Ltd., 910 Indra Prakash Building, 21 Barakhamba Road, New Delhi -110001, Phone: )11 -23716531, 23755263, fax: 011-23716531 & BLS International Services Ltd., SCO 37/38, Sec 17 C, Near Batura Xing, 3rd Floor, Office No.4, Chandigarh, Phone: 09915167321, fax: 011 23716531.
v) M/s Superb Enterprises, 100 G, LGF 8A, Milap Building, Bahadur Shah Zafar Marg, ITO, New Delhi -110002, Phone : 011 23355999, fax: 01123350999, e-mail: [email protected] & Superb Enterprises, SCO -23, 24 &25, Office No.4, Near Regional Passport Office, Sector 34A, Chandigarh -160022, Phone: 0172 2601075.
[MEA Press Release ....1st March 2012]
Complete Rollout of PSP in Uttar Pradesh
Passport Seva Kendras across UP located at Lucknow,
Kanpur, Gorakhpur, Varanasi, Ghaziabad and Bareilly were launched in March 2012.
The Lucknow, Kanpur, Gorakhpur and Varanasi PSKs, under the jurisdiction of RPO, Lucknow, are the designated facilitation centres for 49 districts of UP.
th Varanasi PSK was launched on 12 March 2012 and Lucknow, Kanpur and Gorakhpur PSKs were
th operationalised on 13 March 2012. PSKs at Lucknow Kanpur, Gorakhpur and Varanasi have a total operational capacity of 77 counters to handle 1300 appointments per day.
On 2012, Bareilly PSK, under the jurisdiction of Bareilly RPO, was made operational by Sh. Sitaram Yadav, RPO Bareilly in the presence of Sh. Sanjiv Aggarwal, Under Secretary. This PSK caters to 13 districts falling under the jurisdiction of Bareilly RPO. The PSK has an overall capacity to serve around 500 citizens daily with 23 counters ( 15 Service Provider and 8 Government counters).
th 13 March
Sh. Muktesh Pardeshi, Joint Secretary(PSP) & Chief Passport Officer and Sh. J.P.Singh, RPO Lucknow at the operational launch of Lucknow PSK
IMPORTANT EVENTS
Sh. K. N. Srivastava, Additional Secretary (FA) launching the Varanasi PSK
Passport Patrika January- March 2012 7
Sh. Amrendra Kumar Sengar, at the operational launch of the Ghaziabad PSK
RPO Ghaziabad
thOn 13 March 2012, Ghaziabad PSK, under the jurisdiction of Ghaziabad RPO, was launched by Sh. Amrendra Kumar Sengar, RPO Ghaziabad in the presence of Sh. A.K. Sobti , Director (PSP). The PSK has an overall capacity to serve around 1000 citizens daily with a 43 counters (29 Service Provider and 14 Government counters).
Sh. Sitaram Yadav, RPO Bareilly and staff members launching the Bareilly PSK
8 Passport Patrika January- March 2012
Complete Rollout of PSP in Rajasthan
Coinciding with the “Pravasi Bhartiya
Divas” in Jaipur, PSK Jaipur was inaugurated th
on 7 January 2012 in the presence of Sh. E. Ahamed, MOS (EA), Sh. Ashok Gehlot, Chief Minister of Rajasthan, Sh. Ranjan Mathai, Foreign Secretary and other dignitaries . PSKs at Jodhpur and Sikar were
thoperationalised later on March 7 2012.
Sh. Ranjan Mathai, speaking during the inauguration of Jaipur PSK
Foreign Secretary
Rollout of PSP in Goa
t h Panaji PSK was made operational on March 19 2012. PSK has 7 processing counters covering all
districts of Goa .
IMPORTANT EVENTS
Sh. Muktesh Pardeshi, Joint Secretary(PSP) & Chief Passport Officer and Sh. VinoyK. Choubey, RPO Mumbai at PSK Malad
Rollout of PSP in Bihar
thPatna PSK was unveiled on 7 February
2012 by Sh. Muktesh Pardeshi, Joint Secretary (PSP) & Chief Passport Officer. Patna PSK caters to 38 districts of Bihar and can handle volumes to the tune of 800 to 900 applications per day.
Rollout of PSP in Mumbai, Thane and Nashik
Four PSKs across Maharashtra , including 2 PSKs in
Mumbai (Malad, Andheri), Thane and Nasik were launched in the presence of Sh. Muktesh Pardeshi , Joint
thSecretary(PSP) and CPO on the 20 March 2012. The launch event was held at Malad PSK. The overall operational capacity of Maharashtra PSKs would be over 3000 applications per day. Mumbai PSKs have 70 counters. Thane and Nashik PSKs have 38 counters .
Sh. E. Ahamed, MOS(EA) and Sh. Ashok Gehlot, Chief Minister of Rajasthan, during the inauguration of Jaipur PSK
Jaipur PSK has an overall capacity of 40 counters to serve around 500 citizens daily across 16 districts. Sikar has capacity of 26 counters to process 450 applications across 11 districts. Jodhpur has 19 counters with capacity to process 350 applications across 6 districts.
Bangalore
st On 1 March 2012, Parliamentary
Standing Committee on External Affairs, led by Sh. Ananth Kumar, visited PSK Lal Bagh, Bangalore. The Committee reviewed PSK operations and expressed satisfaction at the progress made by PSP over the last one year.
9 Passport Patrika January- March 2012
Mumbai
nd On 2 March 2012, the Committee
visited the PSK Malad, Mumbai. The delegates were given an end-to-end walkthrough of the PSK process from token issuance through Stages A-B-C upto exit. They expressed satisfaction at the seamless flow of applicants with provision of special facilities especially for the disabled.
IMPORTANT EVENTS
Parliamentary Standing Committee during the Process Walkthrough at PSK Bangalore
Parliamentary Standing Committee members at PSK Mumbai- Malad
Ahmedabad
thOn March 5 2012, the Committee
visited the Ahmedabad PSK 2 (Vijay Cross Road). They reviewed the PSK operations in terms of services to the citizens and took real time feedback of applicants.
Parliamentary Standing Committee interacting with citizens at PSK Ahmedabad
Parliamentary Standing Committee on External Affairs’ visit to Bangalore / Ahmedabad / Mumbai
The Standing Committee on External Affairs is one of the 24 Departmentally related Standing Committee(DRSCs), which has been constituted to examine matters pertaining to the Ministry of External Affairs and the institutions/organisations falling under its purview. The Committee consists of 31 members out of which 21 members are nominated by the Hon'ble Speaker from amongst the members of lower house(Lok Sabha) and 10 members are nominated by Chairman, Rajya Sabha amongst the members of the upper house(Rajya Sabha).
thLaunch of 50 PSK at Delhi – Herald House
On 23 2012, the Herald House PSK, under the jurisdiction of RPO Delhi, was inaugurated.
This was the 50th PSK to commence operations. The PSK was inaugurated by Sh. S. M. Krishna, EAM in the presence of Smt. Sheila Dikshit, Chief Minister, NCT of Delhi, Smt. Preneet Kaur,Minister of State, for External Affairs and Members of Parliament. The ceremony was also attended by other dignitaries - Sh. Ranjan Mathai, Foreign Secretary, Sh. B K Gupta, Additional Secretary, MEA, Sh. N Chandrasekaran, TCS CEO and MD, and Sh. Muktesh Pardeshi, Joint Secretary(PSP) & CPO. The PSK is situated at the heritage Herald House Building at ITO Delhi. The PSK has an overall capacity to serve around 1000 citizens daily with 48 counters (32 Service provider and 16 Government counters). With this, the combined capacity of the Delhi PSKs has increased to 58 service provider counters with an ability to serve more than 1500 citizens daily. The other two PSKs at Shalimar Place and Gurgaon were launched in August 2011.
rd February
External Affairs Minister, Sh. S.M Krishna speaking during the inauguration of the 50th PSK at Herald House, New Delhi
10 Passport Patrika January- March 2012
COVER STORY
Excerpts from External Affairs Minister’s Speech
“The swanky Passport Seva Kendra will provide services on par with best practices worldwide. This is an important milestone. The setting up of Passport Seva Kendras is part of government's commitment to deliver passport services to the citizens in an efficient way,”
COVER STORY
Dignitaries looking at Passport Seva map
Ribbon cutting ceremony at Herald House PSK
Passport Patrika January- March 2012 11
Sh. B.K. Gupta,Additional Secretary, MEA welcoming the dignitaries during the inauguration ceremony
A View of Citizen Service Counters
Lamp lighting ceremony
PSP IN MEDIA
12 Passport Patrika January- March 2012
PSP IN MEDIA
Passport Patrika January- March 2012 13
National e-Governance Plan
Mission Mode Projects
e-Governance in India has steadily evolved from computerization of Government Departments to
initiatives that encapsulate the finer points of Governance, such as citizen centricity, service orientation and
transparency. Lessons from previous e-Governance initiatives have played an important role in shaping the
progressive e-Governance strategy of the country. Due cognizance has been taken of the notion that to
speed up e-Governance implementation across the various arms of Government at National, State, and
Local levels, a programme approach needs to be adopted, guided by common vision and strategy. This
approach has the potential of enabling huge savings in costs through sharing of core and support
infrastructure, enabling interoperability through standards, and of presenting a seamless view of
Government to citizens.
The National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the
country, integrating them into a collective vision, a shared cause. Around this idea, a massive countrywide
infrastructure reaching down to the remotest of villages is evolving, and large-scale digitization of records
is taking place to enable easy, reliable access over the internet. The ultimate objective is to bring public
services closer home to citizens, as articulated in the Vision Statement of NeGP:
The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode
Projects (MMPs) and 8 components, on May 18, 2006.
NeGP comprises of 27 Mission Mode Projects (MMPs) encompassing 10 Central MMPs, 10 State MMPs
and 7 Integrated MMPs spanning multiple Ministries/ Departments. "Mission Mode" implies that the
objective and the scope of the project are clearly defined, that the project has measurable outcomes and
service-levels, and the project has well-defined milestones and timelines for implementation.
·
"Make all Government services accessible to the common man in his locality, through common
service delivery outlets, and ensure efficiency, transparency, and reliability of such services at
affordable costs to realise the basic needs of the common man”
KNOWLEDGE SHARING
14 Passport Patrika January- March 2012
Central MMPs State MMPs Integrated MMPs
BankingCentral Excise & CustomsIncomeTax (IT)InsuranceMCA21National Citizen DatabasePassportImmigration, Visa and Foreigners
AgricultureCommercialTaxese−DistrictEmployment ExchangeLand RecordsMunicipalitiesGram Panchayats
CSCe-Bize-Courtse-ProcurementEDI for eTradeNational e-governance Service Delivery GatewayIndia Portal
ROLE OF TRAVEL AGENTS IN PASSPORT SEVA
Under the old system, registered travel agents were free to deposit passport application forms in
the Passport Offices like any other individual, but with authorization letter from the applicant subject to
certain guidelines. A travel agency's role was, thus limited to mere deposit of a limited number of
application forms in the Passport Office on behalf of applicants, insofar as fresh and reissue of passports
were concerned. To facilitate submission of applications, registered travel agencies were given a login ID
under the old scheme which existed before the launch of the Passport Seva Project (PSP). With the launch
of PSP, a Mission Mode Project under the National e-Governance Plan (NeGP), the login IDs are no
longer usable. The earlier scheme was based on a system developed by National Informatics
Centre(NIC). The systems and procedures under the PSP are vastly different .
Under Passport Act 1967, there is no provision for 'recognition of travel agencies. The orders for
registration of travel agents and recognition of travel agents were to afford an alternative to citizens
regulated by administrative orders only. These orders have no statutory status and thus liable to be
amended, modified or withdrawn as per policy of the Government from time to time. Passport issuance is
a sovereign function of the Govt under the Passport Act 1967 and the Govt is free to frame new policies
and to evolve new procedures as per demands of the time in public interest. Accordingly to fulfill NeGP
objectives, Ministry of External Affairs has taken a policy decision to introduce and implement PSP.
However, as per Ministry's circular dated November 04, 2010, 'an applicant who has difficulty in filling
up/ On-line filling up of passport application and status enquiry of application may seek assistance from
travel agents in the new Passport Seva Project. Therefore, Travel agents may still play role to that extent
in the Passport Seva Project. However, each applicant has to come to the Passport Seva Kendra for
submission of application, fingerprint and digitization of photograph requirements and the Travel agents
will have no role in that process.'
It is also to be added that the benefit of login ID in the old scheme was enjoyed only by the
registered travel agencies who were so allowed, but there are hundreds and thousands of travel agents
across India who are not registered with Passport Offices. Under the PSP, Ministry has taken a decision
not to discriminate between travel agents, and therefore, taken a universal view that all travel agents
would play a role to assist an applicant who has difficulty in filling up/online filling up of passport
application and status enquiry of applicant, for which no accreditation is required from the respective
Passport Offices or Ministry of External Affairs. In fact, the role of travel agencies stands liberalized
without discrimination under the PSP. It is up to the individual to approach an agency or not, whether
registered or otherwise. Personal appearance of the applicant, finger print and digital photograph
measures are required in the interest of national security. Government has been receiving many appeals
from applicants who at the behest of unscrupulous elements indulged in passport forgery, obtaining
multiple passports by suppression of facts and with wrong names and particulars. Majority of these
appellants informed the Government that they were misguided and helped by travel agencies in their
dubious acts.
The allegation made by travel agents in various fora and petitions filed in several courts in the
country that the Ministry's action in implementing PSP is illegal, arbitrary, irrational, unjust, capricious
and unsustainable is entirely baseless and made without going into facts and merits of the Govt policy to
Passport Patrika January- March 2012 15
ROLE OF TRAVEL AGENTS IN PASSPORT SEVA
16 Passport Patrika January- March 2012
revamp passport issuance system as a whole. There is no 'derecognition' of travel agents as they are still
free to assist the applicants as mentioned above. It is entirely up to the applicant whether he/she applies
for passport services online on his/her own or through any internet cafe or through any other person
capable of applying online or through any travel agent. The field for the applicant is now wider.
The stand taken by the Ministry in implementation of PSP in partnership with M/s TCS has been
upheld by various High Courts as follows :
(i) A CWP No. 12580/2009 had been filed by Travel Agents Association of Northern India High Court of
the States of Punjab and Haryana, Chandigarh against the Union of India and TCS, pleading continued
submission of passport applications as in the old system. The petition was dismissed by the High Court thvide judgment dated 24 August 2010.
(ii) Reference cases filed by Travel Agents in Tamil Nadu in Madras High Court vide petitions no.
21787, 21788. 21715 of 2011 and no. 7507, 7676 and 9691 of 2011 and Misc. Petition No. 1/2011
pleading for right to accompany the passport applicants to Passport Seva Kendras for submission of
passport applications and remain with them throughout for the purpose of obtaining passport. The
petitions were dismissed by the Court, in the combined judgment dated 8-12-2011 .
(iii) In the Special Civil Application No. 917& 919/2012 filed by Association of Recognised Passport
Agents (ARPA) of Gujarat, in the Gujarat High Court, Ahmedabad, the petitioners prayed for :
(a) restoration of status quo ante and continuance of submission of passport applications by travel agents,
(b) access to the new system through log-in, (c) special counters for travel agents in the PSKs/RPO and
(d) stay on the implementation of PSP.
The Hon'ble Court held that:
(i) the contention that the Passport Seva Kendras are run by private parties is misconceived.
(ii) the overriding reason of public policy is writ large on the face of the policy itself which is made in the
public interest and in the interest of national security. Thus, where the state action is as a public policy or is
in public interest, unless the action taken amounts to an abuse of power, the concept of legitimate
expectation on which the ARPA appeared to base its case, would have no role to play.
(iii) the policy cannot be said to be capricious nor can it be clearly held to be arbitrary and founded on
mere ipse dixit of the executive functionaries nor does the same offend other constitutional provisions or
come into conflict with any statutory provisions.
The Court dismissed the petition though it permitted the ARPA to make a representation to the
Ministry to consider whether it could play a role in the new policy instructing inter alia that the same shall
be considered by the Ministry sympathetically and expeditiously. Subject to the aforesaid, the petitions
fail and are accordingly dismissed. The interim relief granted earlier shall stand vacated.
Name of RPO/PO
No. of passport applications received
No. of Passports issued
No. of misc. applications received
No. of misc. services rendered
No. of Passports issued under Tatkaal
Revenue earned under tatkal scheme
Total revenue
Total expenditure
Ahmedabad
328543
320864
9544
9854
4789
7477500
336088295
52394324
Amritsar
80055
83782
14018
13639
3136
50600000
95063210
#
Amritsar PSK
3239
3142
27
26
108
162000
3357500
Bangalore
0
4142
0
7
0
0
0
46534634
Bangalore PSK
368260
379902
11421
9810
65250
165215100
482079173
0
Bareilly
82724
71883
3299
2407
1438
2141000
86317715
26799262
Bhopal
102256
99382
1365
1345
14512
18004000
118614507
19762999
Bhubneswar
56921
52481
4657
3924
9768
22508900
61935135
9078740
Chandigarh
0
0
0
0
0
0
0
0
Chandigarh PSK
251722
254166
19064
18431
13090
33692800
276669200
47514537
Chennai
189061
218098
19205
18211
71023
182971500
315088200
52342939
Chennai PSK
58827
39889
2742
1963
15097
40350900
85367000
0
Cochin
245743
243718
32598
32008
51554
128713400
328781652
53965015
Coimbatore
57121
70799
1501
1493
8801
19763900
71199595
15427190
Coimbatore PSK
24188
13459
496
463
3236
8663200
29125600
29537100
Dehradun
54513
54840
3362
2794
4147
7255382
61695547
16549000
Delhi
331970
327317
22171
21853
56007
-
464745694
75489440
Delhi PSK
18121
7893
180
129
2561
7021500
22406800
0
Ghaziabad
149582
133444
4730
4674
8897
21992800
160979449
18591958
Guwahati
63883
54483
4,861
4,463
6,639
16495700
72229900
15254379
Hyderabad
431908
443605
43900
49061
77224
195719700
573701829
75106358
Jaipur
206357
199720
16656
14885
21069
52232300
249480442
32230203
Jalandhar
119774
107346
25975
26267
2077
4215919
146101412
52102324
Jalandhar PSK
10506
2436
733
501
99
250100
11086800
0
Jammu
23253
25410
1594
1228
147
224500
28172323
10057655
Kolkata
313362
256476
25233
23750
12139
30047200
319604105
33530202
Kozhikode
193127
195356
21760
21459
31992
49609000
244495577
43885203
Lucknow
359566
351097
32522
29735
14684
22326000
404997827
59996694
Madurai
64353
62513
6315
6225
1719
4191300
38607557
19245945
Madurai PSK
71877
51277
3559
3321
233
199530
79421900
0
Malappuram
171298
164065
15893
15866
28328
43299000
232882542
54244417
Mumbai
335125
321264
16371
16033
26506
47480500
389714323
90670730
Nagpur
91980
88691
1494
1376
6475
8732500
89480230
9901253
Panaji
34667
33455
6834
6326
2008
3045000
47141682
7437192
Patna
169704
172062
15050
13103
2962
4699500
185161526
28445659
Pune
155885
141184
5661
5399
19597
29005000
184954100
##
Raipur
34227
33054
641
638
4422
11055000
40037000
###
Ranchi
52787
47964
4762
4257
9802
14849500
53285500
9507302
Shimla
27371
25628
2623
2651
2599
6249200
32665044
5727265
Srinagar
62357
41566
2066
1960
628
950000
64738750
11224889
Surat
102096
100359
7792
7732
2425
2991000
105038730
15247290
Thane
208615
202007
6768
7036
9644
20465000
227254622
3536602
Trichy
65087
77002
8954
9081
4615
6709500
80584157
28834934
Trichy PSK
56277
38624
4572
4003
4258
11114100
66904000
0
Trivandrum
141578
143231
21653
20746
37249
55972000
206514128
32590859
Vizag
70607
67065
17582
21760
6980
10599000
78182449
15379480
Vizag PSK
30142
9435
9006
6948
1651
3998200
34395770
0
Port Blair
2928
2892
41
41
476
1186600
3622800
0
Total of RPO's
6073543
5838468
481251
468882*
672061
1374445731
7289971297
1118143973
HQ CPV Division (Diplomatic/Official Passport)
2840/28067
Passport Issued by 178 Mission /Posts Abroad
1027000
Grant Total
7365257
Grant Total = Total Passports issued + Total Miscellaneous services* rendered
[MEA ANNUAL REPORT OF 2011-12]
PASSPORT ISSUANCE FIGURES: January-December 2011
Passport Patrika January- March 2012 17
PSK DIRECTORY
18 Passport Patrika January- March 2012
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HY
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D
PSK DIRECTORY
Passport Patrika January- March 2012 19
RP
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Numbers Speak - as on 31.03.12
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
PSKs operational/ready for operations 70
Applications processed
Languages supported at the Call Centre 15
Average citizens serviced daily Over 17,000
Average calls received at the Passport Seva Call Center daily Over 16,000
Average hits to the passportindia.gov.in portal daily Over 33,000
Citizen Satisfaction Index at PSK 99.6%
19,80,842
STATUS SCAN
Roll-out Status
As of 31st March 2012, 70 PSK sites are operational/ready for operations.
The build of remaining 7 sites, namely Bhopal, Bhubaneswar, Ranchi, Srinagar, Dehradun, Shimla,
Delhi- Bhikaji, is in progress.
20 Passport Patrika January- March 2012
Nil Nil Bhopal
Srinagar
BhubaneswarDehradunDelhi-3RanchiShimla
Pune
BerhamporeJammuNagpurNashik
Raipur
Ahmedabad1Ahmedabad2AlappuzhaAmbalaAmritsarBangalore-1Bangalore-2BareillyChandigarhChennai-1Chennai-2Chennai-3CoimbatoreDelhi-1Delhi-2Ernakulam
Ernakulam- RGhaziabadGoaGorakhpurGurgaonGuwahatiHoshiarpurHubliHyderabad-1Hyderabad-2Hyderabad-3JaipurJalandhar-1Jalandhar-2JodhpurKannur-1
Kannur-2KanpurKolkattaKollamKottayamKozhikhode-1Kozhikhode-2LucknowLudhianaMaduraiMallapuramMangaloreMumbai-1Mumbai-2Mumbai-3Nizamabad
PatnaRajkotSikarSuratThaneThanjavurThissurTirunelvelliTirupatiTrichyTrivandrumTrivandrum- RVadodraVaranasiVijaywadaVizag
Nil
VIP Feedback:
Other Feedback:
Scope for Improvement:
stMr. A R Rahman, Music Composer, visited PSK Chennai 1 on 1 February'12 and has rated very good on courteousness towards citizen and good on all the other parameters.
Mr. M N Vidyashankar, Principal Secretary to Govt., Department of IT, BT, S&T and e-Governance, thvisited PSK Bangalore 1 on 27 January'12 and has rated excellent all the parameters.
Comment– “Great Show. Keep it up “
We are very happy to see this ambience, customer service, communicating skills etc.. All government officer should be like this. We are developing towards a great and bright future
- Arumugam Hemalatha, PSK Coimbatore
The new process has become very streamlined instead of earlier long waiting queue. However this PSK at Tolichowki should have been bigger with more waiting area with more facilities to public. The service is very good.
-SriDevi B, PSK Hyderabad 3
The process should be fast on each stages so that the PSK can manage more applicants on a day - Madhu Soodan – PSK Delhi 1
Appointment taking process took more than a month, needs some improvement. -Nilesh Khatri – PSK Bangalore 2
VOICE OF THE PEOPLE
Citizen Feedback
In the Passport Seva Project, various channels used for feedback collection are as follows:
· Feedback forms filled at PSKs· Touch screen facility installed at
select PSKs · E-mails received at PSP Helpdesk· Online through the Passport Seva
Portal· Call Centre
Collection of feedback is done on the following four parameters:
· Cleanliness and ambience· Courtesy· Efficiency / service delivery· Overall Experience
This section presents citizen satisfaction gathered over the quarter January -March 2012
PSK-wise Overall Citizen Satisfaction Index
Overall PSK Feedback Analysis
99.61 % Citizens rated PSK Services as "Excellent", "Very Good" or "Good"
CITIZENS SPEAK...
Passport Patrika January- March 2012 21
EMPLOYEES CORNER
RPO Bhopal celebrated Republic Day with a" Kavi Sammelan". RPO Kolkata organized a Cricket Tournament on 3rd March 2012 for its officers and staff members
DPCs held
S.No. Name of DPC Held on Approved for promotion
1.
Asstt. to Supdt.
04.01.2012
149 2.
LDC to UDC (Ad hoc)
28.02.2012
71
3.
UDC to Assistant
09.03.2012
46
S.No. Name Station Date of joining 1.
Shri Rajinder Kumar Gupta, DPO
H/o,
Jammu
21.02.2012
2.
Shri Firdous Iqbal, DPO
H/o, Srinagar
29.03.2012
List of officers who joined on deputation
S.No. Name Post Date of relinquishment Station1. Shri Ashok Kumar Magotra PO 31.01.2012 (Retired) Jammu2. Shri Jose K Mathew DPO 16.03.2012 H/O, Madurai
Deputationist who relinquished the charge
S.No. Name Post held
Date of birth
Date of Retirement
Stationfrom
1. Shri K S Raveendran APO 21.01.1952 26.01.2012(Expired)
Cochin
2. Smt. Sushila Chopra PGO 13.01.1952 31.01.2012 Delhi3. Shri V A Raghuprasad PGO 07.01.1952 31.01.2012 Kozhikode4. Shri Tulsi Das APO 15.01.1952 31.01.2012 Delhi5. Smt. B Balasubramanian Supdt. 30.01.1952 31.01.2012 Chennai6. Smt. H Geetha Bai APO 12.01.1952
31.01.2012
Hyderabad
7. Shri K R Mohanan Driver 15.01.1952
31.01.2012
Cochin
8. Shri L A Saiyed APO 14.02.1952
29.02.2012
Ahmedabad
9. Smt. T Jalaja Kumari APO 02.02.1952
29.02.2012
Trivandrum
10. Smt. P M Jainubunnisha APO 11.02.1952
29.02.2012
Cochin
11. Shri M Narayanan APO 20.02.1952
29.02.2012 Trichy
12. Shri A Sattar Shareif PGO 04.02.1952
29.02.2012 Bangalore
13. Smt. Kumari Bosco PGO 11.02.1952
29.02.2012 Cochin
14. Smt. Azamunnisa Begum Supdt. 27.08.1957
05.03.2012
(VRS)Hyderabad
15. Shri P P Appukuttan Nair PGO 27.03.1952
31.03.2012 Malappuram
16. Smt. Kiran Mittal APO 11.03.1952
31.03.2012 Chandigarh
List of officers who have since been retired/VRS/expired/resigned from service w.e.f. January, 2012
22 Passport Patrika January- March 2012
Here are some excerpts from the interview:Q. The Passport Seva Kendra (PSK) is a laudable initiative but an average passport-seeker still seems to be groping in the dark. Could you throw light on this project?Ans: This is a Ministry of External Affairs (MEA) project launched in partnership with Tata Consultancy Services (TCS). It has very good features which will go a long way in facilitating people in getting passport facilities in a more efficient and transparent manner. On-the-spot grant of passport will help people in saving their valuable time and energy. Now they don't have to make rounds of the main passport office to submit missing documents or making queries about the status of their passports. Since everything, including police inquiry is online now, it is going to be lot more easier for passport-seekers in the days to come. Q. But people from rural areas find the PSKs very scary, just like big showrooms. The feeling is they must be very expensive. How would you allay those kinds of fears?Ans: Well, we are quite aware of these kinds of issues and have already discussed it with the Ministry. It has been agreed upon that initially we will follow the mix of both the systems. Since rural people are not well-versed with the online thing, we have introduced the dual system of accepting passport applications – walk-ins and online appointments. Under the new system, we are giving additional facilities – timings have been enhanced from 1 pm to 4 pm for accepting applications. We have deputed two of our people for accepting applications. So, there is no question of rural people getting harassed on account of the online system...Let me make it clear that there is no such move to increase passport services fee, at least not in the near future.
Q. Don't you think this partial outsourcing is a change for better, in the larger public interest?Ans: Here (RPO main) we are working with staff shortage of 80 people. Before PSKs came into existence, it was very difficult to run the office. Now our staffs are free to granting the passports and will have more time to attend to some complex issues like deportation and adoption cases...The young staff at the PSKs is doing only basic functions like capturing pictures, scanning and the finger-printing, which somebody with a training of one-two months can do... Since we all are working for the public welfare, I don't think any Govt employee will have any grudge on taking help from a private company like TCS.
Q. Everything looks good on paper. But don't you think there will be some roadblocks in the implementation of the new system?Ans: Yes, there will be some because there are lot of people who are not aware of the current system. So, we are planning to hold passport Lok Adalat in each PSK, every Wednesday. I will sit for two hours in each PSK to sort out problems of those applicants whose files have been put on hold.
Q. Any message for passport-seekers?Ans: I would like to request people to straight-away come to us instead of approaching travel agents. With the opening of three PSKS we will give our best services.
CHANGE MANAGEMENT
Interview : 'Same day passport renewal in New Year' Punjab Newsline Network,Tuesday, 03 January 2012, By R.M.S. Atwal
JALANDHAR: Regional Passport Officer Jalandhar, Parneet Singh, has ambitious plans to facilitate people when it comes to providing efficient passport services in the Doaba region. With three Passport Seva Kendras (PSKs) - two in Jalandhar and one in Hoshiarpur - fully operational, now a fresh passport will be made available within 30 days and passport renewal will be done in a single day at PSKs.
Passport Patrika January- March 2012 23
New Delhi
PuducherryAndaman
&Nicobar
Islands
SrinagarJammu
Shimla
Amritsar
ChandigarhJalandhar
Hoshiarpur
Ludhiana
DehradunAmbala
Gurgaon
Jaipur
Sikar
JodhpurLucknow
Kanpur
Bareilly
Varanasi
Gorakhpur
Bhopal
Raipur Bhubaneswar
Patna
RanchiKolkata
BerhamporeAhmedabad
Vadodra
Surat
Rajkot
Guwahati
Mumbai
Thane
Nashik
Nagpur
Pune
Panaji
Bengaluru
Hubli
Mangalore
ThiruvananthapuramKollam
Alappuzha
ErnakulamThrissur
MalappuramKozhikode
Kannur
Nizamabad
VisakhapatnamHyderabad
Vijayawada
Tirupati
Chennai
Tirunelveli
Madurai
Coimbatore
TiruchirappalliThanjavur
Itanagar
Shillong
Kohima
Imphal
AizawlAgartala
Gangtok
Kharagpur
Siliguri
Gulbarga
Leh
Darbhanga
Disclaimer : The map shown is only indicative and not to scale
Ghaziabad
An
da
ma
n &
Nic
ob
ar Is
lan
ds
Port Blair
PSK ( 77)Passport Seva Kendra
RPO (37)Regional Passport Office
PSLK (15)Passport Seva Laghu Kendra
Kottayam
Ministry of External Affairs
Government of India
EXPANDING NETWORK OF PASSPORT SERVICES
www.passportindia.gov.in
24x7 Call CentreToll free number 1800-258-1800