Parts & Airbag Committee

Collision Industry ConferenceDallas, TX

December 4th, 2002

Recyclable Parts Demo

• Parts Description as ordered:

1999 Honda Civic 4 dr sedan deck lid with tail lights on lid

Recyclable Parts Demo

• Parts Received:

Part A - 1997 Honda Civic LX w/tail lights

removed (USA) Part described on invoice as 1998

Part B - 1998 Honda Civic DX w/tail lights

(Japan)

Part C - 1997 Honda Civic LX w/tail lights

(USA)

Condition as Described by Supplier

• Deck lid A - Good condition

• Deck lid B – Good condition

• Deck lid C – Good condition

Condition as Viewed by Repairer

(Repairer’s Opinion)

• Deck lid A - Good condition

• Deck lid B – Light damage

• Deck lid C – Moderate damage, previously repaired and refinished

Recyclable Parts DemoRules

• Identical parts order was issued to three unaffiliated salvage parts entities

• No disclosure that parts were to be used in any demo or CIC forum

• Parts ordered from the same firms that repairer normally uses

Cycle Time Considerations

• Correct year, make and model?• Equipment as ordered? (missing or damaged

accessories)

• Overall Condition? (dings, dents, rust)• Pressure Cleaned and Washed?

• Previously Refinished or Repaired? • Timely Delivery/Availability?• Local SLA arrangement or agreement?

ASA Reference Chart

ASA Reference Chart

ARA Gold Seal Quality Standards

Deck Lid Assemblies

Deck Lid Assemblies

Local Service Level Agreement Offered

• Informal arrangement based on past experience with

the supplier (Part A & Part B)

• Credit memo is issued separately (Part A & Part B)

• Adjustment is made on the original invoice (Part C)

• Choice of supplier is dependent on individuals and the relationship between repairer and supplier. Good service, consistent quality, availability of parts, accurate parts fulfillment, and adherence to the agreement most influence the choice of supplier.

Credit where Credit is due

• Our profound thanks for all the help provided from our Texas repairer who wishes to remain anonymous.

• No reimbursement was given for incurred expenses

• Thanks to Joe Sanders and ASA for allowing use of a portion of the “Reference Chart for Not-Included Operations When Installing Recyclable Parts”

Contact InformationCo-Chairs

• Rod Enlow – ROD.ENLOW@USAA.COM

• Jeanne Silver – BBCARSTAR@AOL.COM

God Bless America