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Partnering for the Win
Robin Erickson, Ph.D.Vice President, Talent Acquisition ResearchApril 29, 2015
Recruiters and Hiring Managers Align for Results
Copyright © 2015 Deloitte Development LLC. All rights reserved.1 IMPACT 2015 THE BUSINESS OF TALENT®
Meet Our Panelists
The Importance of Hiring Manager Relationships
Stories from the Front Line:– Blue Cross Blue Shield of Michigan– W.W. Grainger– Illumina
Q&A
Agenda
Copyright © 2015 Deloitte Development LLC. All rights reserved.2 IMPACT 2015 THE BUSINESS OF TALENT®
Panelists
Celia Harper-GuerraGlobal Head of Talent Acquisition
Illumina
Marty BelleVice President, Global Talent
Acquisition and Inclusion & DiversityW.W. Grainger
Stefanie ThorntonDirector, Talent Acquisition
Blue Cross Blue Shield of Michigan
Copyright © 2015 Deloitte Development LLC. All rights reserved.3 IMPACT 2015 THE BUSINESS OF TALENT® Copyright © 2015 Deloitte Development LLC. All rights reserved.3 IMPACT 2015 THE BUSINESS OF TALENT®
The Importance of Hiring Manager RelationshipsAligning for Results
Copyright © 2015 Deloitte Development LLC. All rights reserved.4 IMPACT 2015 THE BUSINESS OF TALENT®
• Focus group discussion with 10 senior talent acquisition leaders• An extensive, quantitative survey completed by 297 talent
acquisition professionals across industries– 46% were small– 30% were medium– 24% were large
• Rigorous statistical analysis of TA performance drivers and maturity
• In-depth validation interviews with senior talent acquisition leaders
– 38% were global– 21% were multinational– 41% were national
Source: High-Impact Talent Acquisition, Key Findings and Maturity Model, Bersin by Deloitte, 2014
High-Impact Talent Acquisition Industry Study
Copyright © 2015 Deloitte Development LLC. All rights reserved.5 IMPACT 2015 THE BUSINESS OF TALENT®
Hiring Manager
Relationships
Candidate Pool
DevelopmentSocial Media
CampaignRecruiter Training
Governance & Decision Making
Employee Referral Program
TA Program Management
Optimized TA Technology
Diverse Candidate
SlatesEmployment
BrandingAssessment
Against Requirements
Reporting & Analytics
Talent Acquisition Performance Drivers
Source: High-Impact Talent Acquisition, Key Findings and Maturity Model, Bersin by Deloitte, 2014
Copyright © 2015 Deloitte Development LLC. All rights reserved.6 IMPACT 2015 THE BUSINESS OF TALENT®
Top TA Performance DriverRelationships with Hiring Managers
Source: High-Impact Talent Acquisition, Key Findings and Maturity Model, Bersin by Deloitte, 2014
Copyright © 2015 Deloitte Development LLC. All rights reserved.7 IMPACT 2015 THE BUSINESS OF TALENT®
Recruiter Relationships with Hiring Managers Maturity
Copyright © 2015 Deloitte Development LLC. All rights reserved.8 IMPACT 2015 THE BUSINESS OF TALENT®
NEW in July! Improve Recruiter and Hiring Manager Relationships Playbook
Service Level Agreement Form
Hiring Manager Satisfaction Survey
Recruiter Communication Templates
Position Intake Form
Talent Acquisition Maturity Assessment: Hiring Manager Relationships
Reports Performance Support Materials
How to Conduct a Recruiting Strategy Kick-off Meeting
Establishing Accountability and Trust between Recruiters and Hiring Managers: Creating In-
House Service-Level Agreements
Partnering with Hiring Managers: How Recruiters Can Improve Talent Acquisition
Performance
Case Study: Illumina
Copyright © 2015 Deloitte Development LLC. All rights reserved.9 IMPACT 2015 THE BUSINESS OF TALENT® Copyright © 2015 Deloitte Development LLC. All rights reserved.9 IMPACT 2015 THE BUSINESS OF TALENT®
Blue Cross Blue Shield of Michigan
Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association.
Partnering for the Win: Recruiters and Hiring Managers Align for Results
IMPACT 2015
Stefanie ThorntonDirector, Talent Acquisition
Blue Cross Blue Shield of Michigan
About Us• BCSBM is an independent licensee of the BCBS Association• Nonprofit mutual insurer based in Detroit, MI• 4.5 million Michigan members / 665,000 out of state members• 4th consecutive year of membership growth• 7500 employees • Historic year of change (ACA, Health Insurance Marketplace)
Our Journey to Strategic• Put technology in place – Taleo ATS• Strategically align recruiters to customers so that they understand
their needs, goals and overall fit• Quality of intake meetings, establish soft SLA’s• Recruiters become part of interview team & hiring managers
become part of recruitment team• Provide high quality candidates• Produce quantifiable data the business and HR can use • Implement survey touchpoints• What matters to the business??
Ratio Reporting Sample (funnel style)
Copyright © 2015 Deloitte Development LLC. All rights reserved.14 IMPACT 2015 THE BUSINESS OF TALENT® Copyright © 2015 Deloitte Development LLC. All rights reserved.14 IMPACT 2015 THE BUSINESS OF TALENT®
W.W. Grainger
Marty BelleVice President, Global Talent Acquisition and Inclusion & Diversity
W.W. Grainger, Inc.
Company Snapshot
Multichannel Business Models
JourneyReactive Recruiting Bench Interview Days
Post & Pray Robust Sourcing Strategy
Farmers Hunters
Order Takers Business Partners
Third Party Search Internal Search Function
Grainger Talent Acquisition and Business Partnership
• Establish a Relationship• Treat the Hiring Executive Like a Client• Demonstrate Credibility• Build a Service Level Agreement• Communicate• Ask for Feedback
Lessons Learned
• Business partners misunderstanding of sourcing time line
• Quality of intake session is the most critical process component
• Mind shift required
Copyright © 2015 Deloitte Development LLC. All rights reserved.21 IMPACT 2015 THE BUSINESS OF TALENT® Copyright © 2015 Deloitte Development LLC. All rights reserved.21 IMPACT 2015 THE BUSINESS OF TALENT®
Illumina
© 2014 Illumina, Inc. All rights reserved.Illumina, 24sure, BaseSpace, BeadArray, BlueFish, BlueFuse, BlueGnome, cBot, CSPro, CytoChip, DesignStudio, Epicentre, GAIIx, Genetic Energy, Genome Analyzer, GenomeStudio, GoldenGate, HiScan, HiSeq, HiSeq X, Infinium, iScan, iSelect, ForenSeq, MiSeq, MiSeqDx, MiSeqFGx, NeoPrep, Nextera, NextBio, NextSeq, Powered by Illumina, SeqMonitor, SureMDA, TruGenome, TruSeq, TruSight, Understand Your Genome, UYG, VeraCode, verifi, VeriSeq, the pumpkin orange color, and the streaming bases design are trademarks of Illumina, Inc. and/or its affiliate(s) in the U.S. and/or other countries. All other names, logos, and other trademarks are the property of their respective owners.
Introduction to Illumina
Celia Harper-GuerraApril 29th 2015
Talent Advisors
23
Our VisionInnovating for the future of human health
To improve human health by unlocking the power of the genome
24
Our BackgroundLeading innovation regionally and globally
► Founded Fall 1998 – IPO July 27, 2000
► Headquartered in San Diego, CA– >3,750 employees– 20 offices globally
► Financials– 2014 Revenue: $1.86B– 31% growth year over year
ForbesFastest Growing Tech Companies
2010
The Scientist MagazineTop 10 Innovations
2012
ForbesThe 12 Most Disruptive
Names in Business2013
MIT Technology Review10 Breakthrough Technologies
2013
Scientists’ Choice AwardsBest New Clinical Laboratory
Product, Illumina MiSeqDX System
2013
MIT Technology ReviewSmartest Company
2014
25
Our MarketsConsumer
Cancer
Genetic Health
Infectious Disease
Reproductive Health
Forensics
BioPharm
Agriculture
Population Genetics
26CHALLENGE
Thought Leader
Technical Expert
Brand Ambassa
dor
Lead with data and analyticsKnow client’s businessKnowledge of the Talent Landscape
Company MarketerCandidate AdvocateRelationship Builder
Pipeline ExpertDomain KnowledgeTechnology proficient
Talent AdvisorThoughtLeader
TechnicalExpert
BrandAmbassador
27
“We believe that someday everybody’s going to get sequenced. Newborns will get sequenced when they’re born. And with wireless ... people will havereal-time monitoringof their health.”
– Jay Flatley, 2013
San Diego Union Tribune
Copyright © 2015 Deloitte Development LLC. All rights reserved.28 IMPACT 2015 THE BUSINESS OF TALENT® Copyright © 2015 Deloitte Development LLC. All rights reserved.28 IMPACT 2015 THE BUSINESS OF TALENT®
Q&A
Copyright © 2015 Deloitte Development LLC. All rights reserved.29 IMPACT 2015 THE BUSINESS OF TALENT®
Panelists
Celia Harper-GuerraGlobal Head of Talent Acquisition
Illumina
Marty BelleVP, Global Talent Acquisition and
Inclusion and DiversityW.W. Grainger
Stefanie ThorntonDirector, Talent Acquisition
Blue Cross Blue Shield of Michigan
Copyright © 2015 Deloitte Development LLC. All rights reserved.30 IMPACT 2015 THE BUSINESS OF TALENT®
Questions & Contact Information
Robin leads Bersin by Deloitte’s Talent Acquisition practice where she conducts industry surveys, researches leading practices, writes reports, and develops frameworks and tools. Drawing on over 20 years in Human Capital consulting and her academic research, Robin is a frequent speaker and writer on talent management issues, including talent acquisition, retention, and employee engagement.
Robin Erickson, Ph.D.Vice PresidentTalent Acquisition [email protected]@RAEricksonPhD
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor.
Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
About DeloitteAs used in this document, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
Copyright © 2015 Deloitte Development LLC. All rights reserved.Member of Deloitte Touche Tohmatsu Limited