PARTNER KICK START How to make the most of your Partner

Programme Membership

Presented by: Sinéad Doohansdoohan@microsoft.com

Some Key Feedback from our Partner Survey Inconsistent Partner Communication & Messaging.

Pulling out and communicating the most important content.

Partner Portal is difficult to navigate.

Lack of Education regarding the Partner Programme, Licensing, the

tools, resources, training & events available.

Achievement of Gold/Cert status - Building Skills.

Perceptions that products are not secure enough and don't

integrate well.

Minimal Sales Training & Tools

What are we doing to help..... Monthly Partner Newsletter for Irish Partners

Localised – providing you with details of training, events, promotions, product

information and partner programme resources.

Partner Portal: Partner Portal Home Page revamp.

Partner Portal Landing Pages.

Partner Education & Skilling Up: Partner Kick Start Sessions.

Partner User Manual.

Partner Programme Contact.

Coming Soon – Partner Videos.

Microsoft Confidential

GRS Survey – We Need Your Feedback

What is it? Global Satisfaction Survey – run twice a year (Sept & March)

How Satisfied are you with Microsoft.....

Measuring and gauge of how well we are listening to your feedback and addressing it.

Help us improve you Partner Experience!

Microsoft Confidential

Partner Programme BenefitsBenefit Gold €1550 approx Certified €1550 Registered €360

Points required 120 50 NoneLicensing Worth €50K+ Worth €30K Action Pack €20K

IT Competency DirectoryMicrosoft Financing Technical Advisory Service Professional Support Incidents

5 5

Business Critical Phone Support

(Only MAPS, Empower & SBS)

CSATLogo BuilderFree Online Training (PLC)Response Management through Partner tool

Microsoft Confidential

Partner Help Desk – General & TechnicalQuery Type Example Number to Call

GENERAL PARTNER QUERIES About your partner programme membership, enrolment, Action Pack, Partner Membership Centre.

1800 554 943 (ROI)0800 917 3128 (NI)

TECHNICAL PARTNER QUERIES

Professional Support Incidents / Technical Advisory Service / Business Critical Support

1850 940 940 (ROI)(Option 4 & then Option 3)

0870 60 70 700 (NI)

LICENSING QUERIES General Licensing Questions around purchase options.

1850 940 940 (ROI)(Option 1)

0870 60 70 700 (NI)

RESPONSE MANAGEMENT Through Partner Tool: enables partners to provide customers with Feedback.

Log Online Here

Microsoft Confidential

DEMO: Partner Membership Centre

Cash Rebates Resellers who purchase in average more than

$ 2.000/month (€ 1.600) of legitimate products over a 6-month period from Authorized Distributors

This will enable partners to achieve the required minimum threshold of $ 200 rebates in 6 month

Marketing Funds Resellers who purchase in average more than

$ 5.000/month (€ 7.500) of legitimate Finished Goods products** over a 6-month period from Authorized Distributors

This will enable them to achieve the required minimum threshold of $ 1.000 marketing funds reward in 6 month

Marketing funds claim are subject to Microsoft approval

*Club T&Cs prohibit to enrol partners who do not sell directly to end customers** OEM products are not eligible for marketing funds from Microsoft Club

Who is eligible for Microsoft Club ?

Microsoft Confidential

Allocation Activity Type Activity Example

Timing

Demand Generation

Advertising: Print, Web,Direct Response Mailing

Occurs within current usage period, before claim introduction

Same

Same

Market Development

Events, Seminars,Tradeshows

Partner Readiness

MCP exams and training, sales training

Up to 100%

Up to 100%

Up to 100%

Marketing Funds activities (1 of 2)

Microsoft Confidential

Reward table: examples

• Annuity programs reward equally new, recurring and renewal revenue – thus 3 year

• Older OSL and MYO recurring are included• Government programs are also rewarded• Academic Products are not rewarded in the Club

Microsoft Club Helpdesk • The Microsoft Club Helpdesk is the single point of contact for

queries from all users. Queries will be escalated by the Helpdesk as required

• Hours of business: 9h00 to 18h00 (CET)• Days: Monday to Friday• clubhelp@msdirectservices.com