PART I - Telangana V1.pdfPre-bid Clarifications for Request for Proposal for Operation and Maintenance of Government owned ESD Centres in the State of Telangana Tender No- TSTS/CS/ESD-

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As per document Bidder request Amendments/Clarifications issued

Pre-bid Clarifications for Request for Proposal for Operation and Maintenance of Government owned ESD Centres in the State of Telangana Tender No- TSTS/CS/ESD- MEESEVA-O&M/2016 Pre-bid meeting Dt. 14.03.2016

PART – I 1 6 Clause 1.1. Total franchisees 4000 In the RFP discussing only

about 110 urban centers. but not considering 1900 urban franchise. If those are not considered for this project CSP will lose so many transactions and causes lot of viability problem to the CSP. Kindly consider those franchises also in this project

As per RFP. Franchisees Operations shall be directly managed by ESD through TSTS and it is out of scope of this RFP

2 11 Part I - 3.1.I

Internet Bandwidth If interruption may happened, what is the alternate option to avoid penalties?

Shall be decided and addressed at the time of entering into contract and on a case to case basis.

3 11 Part I- 3.1.k

Provision of Office equipment, Furniture & fixtures:

Present condition of furniture? Reasonably good condition

4 11 Clause 3.1.j. Stationary cost shall be borne by the CSP as the rate fixed by ESD.

Stationary cost makes lot of difference to the CSPs viability. It may be borne by ESD.

As per RFP. The present rate is 97 paise per sheet.

5 15 Clause 3.2.k EQMS Any expenditure on additional equipment required need to be borne by the service provider.

As the entire hardware is deployed by the ESD, let EQMS also to be installed by the ESD.

In Hyderabad and Ranga Reddy 32 centers are equipped with EQMS and in rest of the centers; EQMS server is available. CSP has to provide the required EQMS in remaining centers of Hyderabad & Ranga Reddy . EQMS is not available in District Centers and is to be provided by the CSP

6 13 RFP I Buy new equipment where ever Please clarify whether it is the As per RFP

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3.2a,(c(iii) required service provider responsibility to buy new equipment during the tenure of the contract

7 14 RFP I 3.2d(a)

CSP shall take adequate insurance cover for all the assets, staff, cash, cash/instruments in transit from ESD centers to designated bank and material during entire period of contract towards thefts, burglary, fire, flood, earthquake, accidents

Does “all assets” include building also? With respect to cash/instruments in transit insurance, this is usually taken care by the bankers – please clarify

Assets include Buildings also The responsibility of transit insurance is with the designated bank. The responsibility of CSP is till the cash and other instruments are handed over to the cash pick up agency of the designated banker. All insurance policies to be taken in the name of ESD and submitted to ESD. The policies will be vetted by insurance nodal agency of ESD only. Such policies as suggested by the nodal agency of ESD shall only will be accepted and is binding on the CSP

8 16 RFP I 3.2m(a)

Providing of CCTV cameras ( actual number in each centre will be decided in due course but total number can be assumed to be 500) in all the 110 centers which are connected to a central control center located at Hyderabad with a large screen

Whether CCTV cameras and other related equipment is available at the centres currently? If not clarify if it has to be provided by CSP

CCTV cameras are available in 40 locations in Hyderabad City Centers. In rest of locations of Hyderabad City, the CSP has to install CCTVs within one month after entering into contract. In Districts, no CCTV Cameras are available in 59 locations. In such locations the CCTV cameras may be installed by CSP in a phased manner to be decided at the time of entering contract. The final optimum number of CCTV cameras shall be decided in due course based on the need for better service based on mutual discussion.

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9 18 RFP I 3.2q(s)

Adequate parking arrangements Please clarify whether all centres have ample parking space? Also elaborate the subject “adequate parking arrangements ” and CSP role in it

Government owned centers are located in premises of TS Transco/HMWS&SB/ GHMC/ Municipal Complexes and in most of the centers are having ample parking spaces. However, wherever ample parking space is not available, the CSP shall ensure the same for the convenience and comfort of the citizens who visits ESD centers

10 18 RFP I 3.2q(t)

Bar Code Readers at each counter for reading the bar coded bills

Bar code reader falls under IT hardware equipment. Whether ESD will supply them?

As and when ESD decides that Bar Code Readers are required the same needs to be installed

11 19 RFP I 3.4(a)

The CSP shall exercise due care and caution while selecting the operators with the right skills

Please indicate the prerequisite skill set especially typing speed

As per RFP. CSP may take reference for the prerequisites set by various state and central or public sector agencies for recruiting data entry operators or similar citizen services with preference to those working currently.

12 20 RFP Part I Section 3.4 - Productivity of ESD CENTRE Counter Operators S.No. g

The number of operators per centre is to be rationalized regularly considering these parameters and performance levels. This will be reviewed every 6 months by ESD.

The review on rationalization of Operators / Managers may be done for every 3 months instead of 6 months.

Considered and review on rationalization of number of Counters/Operators/Managers etc., shall be done for every 3 months instead of 6 months

13 20 RFP Part I Section 3.5 Human Resources Deployment

ESD shall review the counters and operators status after every 6 months from the date of entering into contract. CSP is required to change number of operators where the number of counters is

Who will define the Seniority of the Operator/Manager and what is the authentication of the Joining date of Operator/Manager as most of the employees are working

The new CSP shall decide the seniority based on consultation with the outgoing CSP and based on the employment letters with the operators from previous CSPs.

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requirements S.No. 2

increased / increased after review. The CSP can adjust the operators from centers where the number of counters is to be reduced as result of review by ESD. Any surplus operators are found in excess over the number of counters finalized after such review by ESD, the CSP shall withdraw the services of operators starting from the one who joins latest.

since long period. A clause may be added that transferring of the operators / managers from one center to other center can be defined by CSP for security reasons.

The CSP reserves the right to transfer the operators/managers from one center to another center on administrative grounds or on any grounds in the interest of Mee Seva counter operations. Preferably in the same city. ESD should be informed of the reasons for such a transfer.

14 22 RFP Part I Section 3.5.1 - Others S.No. h, Sub S.No. a

All cases where salary is mentioned in the above table shall have an increase of 5% per year during the period of contract.

Commissioner, ESD may amend this clause as the salary may be increased on performance based of the Operator/Manager on year by year and percentage can be decided by CSP.

Considered. 5% hike may be allowed basing on the per month output, quick and prompt customer service, discipline, meeting of SLA norms, ability to redress customer grievances and publicity for Mee Seva services and behavior and attitude of the staff. ESD should be informed of the reasons for not giving a hike.

15 11 13 15

RFP I Clause 3.1(h)

h. Procurement of Hardware: Commissioner, ESD, will procure the IT Hardware. The maintenance of this Hardware is however the responsibility of the Contract Service Provider. If the CSP fails to take up maintenance, ESD shall undertake the maintenance and recover the cost from the payments to CSP cost of such maintenance.

As the three pages in the tender document appear to contradict each other, we request you to kindly clarify what is the hardware procurement that has to be done by us at the beginning of the project as well as later on.

As per RFP. In the beginning the Hardware will be provided by ESD. In case any hardware is required to be procured during the contract it is the responsibility of CSP.

16 21 RFP I (h).The maximum monthly wages/ The variation of wages for As per RFP

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& 37

Clause 3.5.1(h), Clause 5.5

remuneration payable for various categories is fixed. The CSP is free to pay more. All cases where salary is mentioned in the above table shall have an increase of 5% per year during the period of contract. The salary should also meet the minimum wages act and other statutory laws.

Employees as per Labor act and RFP is 30% more. Please allow to adhere to minimum wages only.

17 22 RFP I 3.5.1(h(b))

The salary should also meet the minimum wages act any other statutory laws

Clarify under which schedule of minimum wages act (Contract labour)?

As per RFP.

18 21 RFP I 3.5.1

Others – remuneration payable to various categories of staff

District Coordinators The monthly salary payable to District coordinator at Hyderabad & RR corrected as Rs.22,500/- instead of Rs.25,000/- as it is a data entry error

19 22 & 37

RFP I 3.5.1 & 5.5

Others – remuneration payable to various categories of staff Monthly remuneration payable table

Security guards – as may be decided by CSP

The salary payable to security guards is fixed as Rs.8369/- PM inclusive of ESI & EPI contributions of both employer and employee. The position of Security Guard can also be used as Office Boy or even operator in case they have required experience and capability.

20 33 RFP I Clause 5.1(d) and (i)

d. CSP shall open an escrow account in Bank to be jointly operated by one representative of CSP and one representative of employees called CSP salary account in each district.

To open the escrow account with representative of employees is not entertained because it indirectly shows the way to form the unions. The 60 lakhs deposit very huge amount at a time to deposit.

Escrow account shall be opened on the name of “CSP salary account” jointly operated by the authorized representative of the CSP and Commissioner ESD and or any other officer designated by the Commissioner ESD from ESD side. Further, no other withdrawls are allowed except release of salaries to

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i.The CSP shall be required to deposit amount equal to Rs 60 lakhs in a Current account with the designated of bank of ESD with the head CSP Salary Account to be operated by ESD. The interest accrued on there shall be retained by CSP. This will be used for payments of salaries in a situation when transaction charges invoice submitted by CSP is not sufficient to meet the salaries component in any month or there is delay in submission of the invoice or for any reason for delay in releasing the payments. If ESD uses any amount from this account, the CSP is required to remit the amount so that at any given point of time, Advance amount is Rs 60 lakhs. The CSP shall deposit the said advance amount at the time of agreement as decided by ESD.

Therefore, request to remove this clause.

employees only as mentioned in the RFP Rs 60.00 lakhs is unchanged at this juncture. However, detailed modalities shall be finalized at the time of entering into contract

21 32 RFP I clause 5

In order to avoid too competitive bidding which will affect viability of the ESD services, a Basic Bidding Price Percentage (BBPP) of 80% of total transaction charges per month is fixed by ESD. The bidders should quote the sharing ratio over and above the BBPP. Bid will be awarded to whoever quotes least, subject to fulfillment of

If more than one bidder will quote for the same price, please clarify the selection process for L1. Four-digit figure cannot resolve the issue of identifying L1. Hence, request to make alternative measure.

In such a situation, the performance in the Technical evaluation shall be taken into consideration i.e. the marks scored in Technical bid shall be taken into account for deciding L1. The bidder with higher technical score will be selected. Further, the restriction to quote BBPP in fractions upto 4 digit points is modified and the bidders shall quote in fractions upto any

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other RFP/Tender conditions prescribed. The response of the Bidders who quote below or same as BBPP shall not be considered for evaluation. The quote should be above BBPP & should be with fractions upto 4 digits. If more than 4 digits are quoted the quote with fractions upto 4 digits only considered.

decimal points that the e procurement platform accepts. Fractions upto those decimal points only shall be taken into consideration

22 34 RFP I Clause 5.2 (a) and (C)

a. The CSP is responsible to supply all consumables including stationery like citizen receipts to all the centers. The CSP will be permitted to allocate certain portion on the backside of the bill receipt for advertisements to earn some revenue. CSP should get the approval for each advertisement to be displayed in the centers. The major portion of the backside of the customer bill receipt shall contain the information on Mee Seva Project along with any new welfare scheme launched by the Government from time to time with the approval of ESD. C. The CSP shall let some portion of Glow Sign boards to Advertisement Agencies with the approval of ESD only. The revenue arising out of the same shall be

There is no clarity that how much portion of the backside of the receipt and Glow signboards will be allocated to CSP

The idea is to get publicity for mee seva services and Government welfare schemes. However, the issue shall be decided and fixed at the time of entering into agreement or thereafter.

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shared with ESD as per agreed ratio. However, the taxes levied by local bodies if any, on such Glow sign Boards shall be paid by the CSP only.

23 34 RFP Part I Section 5.1 - Payment of Monthly Transaction Charges Share of CSP: S.No. j

The transaction charges payable to CSP are inclusive of all taxes. The CSP cannot claim any extra portion towards any taxes whatsoever during the entire period of the contract.

Commissioner, ESD may pay the Service Tax additionally on B2C Services as the participating departments are paying the Service Tax in addition to the Service Charge or where ever Commissioner is getting the Service Tax over and above the transaction charges.

As per RFP

24 38 RFP Part I Section 6.3 - Penalties

Penalties CSP may allow to levy the penalty on Operators/managers for their involvement on excess collections and wrong entries of mobile numbers etc., Also this clause may be amended that CSP may allow to collect suitable / prescribed (by Commissioner, ESD) deposit amounts from Operators / Managers to impose the penalties for their excess collections / wrong entries of mobile numbers etc., These amounts may be kept with Commissioner, ESD and CSP’s

Considered However, the detailed penalty parameters in this regard shall be decided and finalized at the time of entering into contract by the CSP

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ESCROW account.

25 34 RFP I Tax Deduction at Source (TDS) as per applicable rates ( rates fixed by the statutory authorities from time to time) will be deducted from the monthly transaction charges share payable to CSP and will be remitted the Government Account

We understand that current TDS deduction is 10%, we request that project falls under contracts hence TDS deduction to be made as 1% or 2% , this will relieve the Service provider from facing cash flow issues

TDS shall be deducted at 10% under Section 194J of IT Act only. The CSP is free to get clarification from Income Authorities as they are the competent authorities to decide the rate applicable. However, the CSP can put a claim before IT for refund if the relevant act is not correctly applied by ESD. As it is IT authorities to decide, the ESD sticks to TDS @ 10% as above or any revision made by the IT authorities/Government of india from time to time

26 15 RFP I Clause K of a

Provision of helpdesk for customers

Please confirm whether separate manpower is to be deployed for helpdesk

Not necessary

27 20 RFP I 3.4.i

No of transactions were fixed as 125, will be reviewed after 6 months

The no of transactions should be increased and should be reviewed for every 3 months

Review of rationalization shall be taken up for every 3 months and appropriate decisions shall be taken starting from the first review to address all the relevant issues in this regard

28 21 RFP I 3.5.1.h

Salaried fixed by ESD Please confirm whether the salaries are inclusive of employee and employer share amounts for the ESI & PF contributions are should be paid above the salaries fixed by ESD

Inclusive of ESI & EPF contributions of both employer i.e., CSP and employees

29 RFP I Salaries to the Engineers and Coordinators

Any discretion to the CSP towards the salaries of Engineers and Coordinators

As prescribed at page 37 under clause 5.5 of RFP I

30 22 RFP I 7

Site Engineers 1 for 15 centers in Hyderabad & RR

But in page 36 it was mentioned as 1 Engineer for 10 centres

Site Engineers may be read as 1 for 10 centers in Hyderabad & RR and 1 for 2 Districts in other districts

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31 27 RFP I 4.b.1.iv

Citizens will pay Courier charges additionally for the services

Please confirm whether the courier charges will be paid 100% or they will also be shared by ESD

Courier charges collected from Citizens will be paid to CSP only for rendering courier service. However, the quantum of courier charges to be collected shall be decided by ESD only

32 39 RFP I 6.3

Penalty of Rs 5000/- per wrong entry of a mobile number of a citizen

This should be reviewed as the penalty amount is high. Practically some times citizen is unwilling to provide his mobile numbers. The penalty should be minimum which can be collected from the employee who is doing wrong entries

Considered. However, the revised penalty amount shall be decided and fixed at the time of entering into contract

33 39 RFP I 6.4

Delay upto 30 minutes beyond permissible limit reduction in transaction charges by 1% per every minute delay and beyond 30 minutes

This should be reviewed and delay should be considered till 45 minutes and beyond 45 minutes delay no charge

No change

34 81 RFP I Annx V

For Hyderabad & RR Districts in single counters Managers are to be deployed

Permission is to be given to deploy only operators as the single centres cannot generate revenue

Considered

35 32 RFP I BBPP

A Basic Bidding Price Percentage (BBPP) of 80% of total transaction charges per month is fixed by ESD

Can CSP quote different percentages for Mee Seva and e Seva services over and above BBPP?

No. only single quote over and above BBPP for all charges put together. As per RFP.

36 35 RFP I 5.3

Shall release payment 1 week after receipt of invoice

Any compensation on payments for delay beyond one week?

Not considered. As per RFP.

37 36 RFP I 5.4 (2)

Manager/Accountant – 3 per center operating in Shifts in Hyderabad

Please clarify whether 3 managers are required per center or 2 would be

2 Managers are sufficient in Hyderabad. However, in locations like City Civil Court, Bison Canteen, RR Civil Court and High Court

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sufficient? also mention shift timings of managers. Can the salary of the managers be according to working hours?

complex no manager is required and one operator is deployed to run the centre. One Manager shall attend from 8.00AM to 2.00PM, the other Manager shall attend from 2.00PM to till 8.00PM & until Cash is handed over to the Designated bank’s authorized cash pick up agency. CSP can rotate the shifts of managers once in fortnight or as decided by the CSP Salary of Managers will be as per RFP

38 96 RFP I Annx XII

Total receipts of last six months Please clarify whether the given revenue is only on account of ESD owned centres or including franchisees? If it includes franchisees, please provide revenues of ESD owned centres and that of total revenue generated by ESD through user charges?

Only through Government owned centers ata broad level. Revenue from Franchisee transactions are not included. Slight increase in user charges is proposed in some services which is pending for approval.

39 81 RFP I 1&2

75 trans/ 125 trans per operator per day

Please specify the minimum transactions of Mee Seva (Cat B) and other transactions including Mee Seva Cat A out of 75/125 trans count

As per RFP

40 22 RFP I a

All cases where salary is mentioned in the above table shall have an increase of 5% per year during the period of contract

Can ESD ensure revenue also be increased by same percentage in order to pay 5% increased salaries otherwise the salary hike may be left to CSP to decide based in his revenue position

No. ESD cannot guarantee revenues and it is the responsibility of CSP to put all efforts to increase the transactions by increasing the output levels of operators/managers, better customer service, publicity for Mee Seva services etc.,

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41 97 RFP I Annx – XIII

Citizen charter of Mee seva Is there any share in statutory charges for CSP?

No. The statutory charges are the fee payable to Government department and is transferred to the Government department fully.

42 34 RFP I 5.2.b

Advertisements allowed under relevant laws to be displayed and CSP shall share some portion to ESD as decided between ESD and CSP on a case to case basis

Requested to increase the CSP share

Considered – to be decided and fixed at the time of entering contract

43 35 RFP I 5.3

Payment schedule Requested to consider centralised payment to CSP for all the Districts at Hyderabad apart from Twin Cities

Considered However, the responsibility of reconciliation of accounts in this regard lies with the CSP only. if CSP defaults in this regard, the Commissioner ESD shall reconsider the decision to revert to payment at District level and it shall be binding on the CSP. Further, the Commissioner ESD reserves the right to restore payment at respective districts or decentralized billing without assigning any reason and it shall be binding on the CSP

PART – II

1 5 Part II -1

Qualification Criteria The Bidder should have the experience of having implemented and run at least one project for more than 12 months with Citizen Interface in India involving a capital investment of minimum Rs.5 Cr. during last three years, as evidenced by the certificate issued by the competent authority

Capital investment of 5 Crores required may be permitted to be provided by the competent authority like CA.

Considered as requested

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concerned.

2 5 Part II – 3

Bidder should have the experience in Operations & Maintenance for a minimum period of three years, which includes combined areas of Hardware Maintenance, Software Maintenance and providing IT enabled Citizen Services together as evidenced by the audited accounts of the company.

Requested to consider for running financial year also

Considered as requested

3 5 Part II – 4

Bidder should have experience of citizen interface services in India with counter operations of at-least 200 counters or more for a minimum period of two years in the last three years.

Requested to consider this experience for current year by reducing the counters quantity from 200 to 125 nos.

Considered and reduced to 125 numbers

4 4& 57

Part II - A.4 and

Implementation Schedule and Methodology –

Requested to allow completing this task in phase manner since at the time of project initiation, we are in the activity of Handing over process.

Considered. Exact time will be finalized at the time of contract.

5 5 RFP Part II Section B - Pre-Qualification criteria S.No.5

The Bidder should have had minimum annual turnover of Rs 20.00 Cr during the last 3 financial years (2012-13, 2013-14 and 2014-15) in any one or all the area of operations of IT enabled Citizen Services as evidenced by the audited accounts of the company. The turnover related to other areas not related to this RFP

We request you to consider the average annual turnover of Rs.8 Crores during the last 3 financial years (2012-13, 2013-14 and 2014-15).

As per RFP

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should not be included while arriving at the above figure.

6 24 RFP Part II Section 5 - Evaluation of technical bids S.No. 1

Cumulative Turn Over in three years in Hardware maintenance, software development/maintenance and facility management of the Bidder Rs.20 Cr to Rs.25 Cr > Rs.25 Cr to Rs.40 Cr > Rs.40 Cr

Cumulative turn over may be allowed as 20 Cr. Clarification required on these point

Amended – please read as “ Cumulative Turnover in three years in hardware maintenance, software development/ maintenance and facility management of the bidder (minimum of Rs 60 Crs in three financial years) ” The revised slabs are as below with maximum marks prescribed unchanged Rs 60.00 Crs to 70 Crs : max marks 10 More than 70 Crs to 80 Crs : max marks 15 More than 80 Crs : max marks 20

7 34 Part II. Clause H 14

The bidder shall not assign or sub contract in which are in part its obligation to perform under this contract. No consortium is allowed.

Please do not allow consortium As per RFP No consortium is permitted

8

34 Part ii ., H 15

Penalties for delay in performance Penalties are very high. .please consider to reduce., and also request to consider the employees mistakes due to typological errors and unforeseen circumstances, customers wrong inputs etc.

The issue shall be addressed and considered at the time of entering into contract

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9 92 RFP II RTA transaction charges S.No. 10 to 16

We understand that current charges are Rs 5 only where it is mentioned as Rs 50 and Rs 10. Please clarify all Transaction charges will be Rs 5 or it is going to be increased

The RTA transaction charges at S.No. 10 to 16 may be read as Rs 5.00 only. However, ESD recently submitted proposals before the Government for hike in the Transaction charges for e Seva G2C services. The orders of the Government are awaited.

10 5 RFP II point 7

Bidder must produce Good Performance Certificate on letter head of the client and signed by Head of Office or Project Head in a sealed cover from all its clients whose turnover is taken into consideration under Sl.no. 3,4,5

Requests that certificates from clients to be accepted as part of technical bid response itself instead of sealed cover from client

Agreed

11 7 RFP II Implementation cum performance security – Rs 300.00 lakhs from any nationalized bank in india ( being approximately 10% of the contract value)

Request to reduce to 250 lakhs As per RFP

12 63 RFP II Commercial Bid Form - % of monthly transaction charges based on the user charges fixed by ESD from time to time as consideration for the project ( should be more than BBPP) as at Para 5 of part I upto 4 digits of fraction including all taxes

Service tax is subjected to change over a contract period of 3 years based on Govt decisions, hence request you to make the commercial exclusive of service tax

As per RFP

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13 4 & 57

RFP II A.4, Form T.3

The selected service provider shall carry out two coats of painting to all ESD centers; replace signboards and repair or replacement of furniture within 2 months of signing of contract. In form T.3, painting to all ESD centers – 1 month

Please clarify whether painting has to be completed within 1 month or 2 months?

Bidders are required to complete the painting within 4 months from the date of entering into contract @ minimum of 28 centers per month

14 63 RFP II

Commercial Bid Form Form F-1

It may be read as (“should be more than BBPP as at clause 5 of Part I upto fractions accepted by the e procurement site including all taxes ”)

15 8 Part II, section c

Transaction fee: All the participating bidders who submit the bids have to pay an amount @ 0.03% of their final bid value online with a cap of Rs. 10,000/- for quoted value of purchase up to Rs.50 crores and Rs.25000/- if the purchase value is above Rs.50 crores & service tax applicable @ 12.36% as levied by Govt. of India on transaction fee through online in favour of MD, APTS. The amount payable to TSTS is non refundable

The service tax applicable 14.5%+0.5 Swatcha Bharath not 12.5%.

As per RFP and as per e procurement only and the rate may be read as 14.0% plus 0.5% Swacch Bharat Cess leviable. The words MD APTS read as “ MD TSTS”

16 18 Part II, clause F.8 1and 2

1. The bid should be filed through e procurement portal only. 2. However the bidders shall submit separate Bid in all respect including EMD for the Schedule and seal the pre-qualification bid, technical bid as the case may be in

Please clarify after submitting the documents on e-procurement portal, within how many days we have to submit the physical documents.

As per e procurement only. No need for physical documents. EMD should be submitted in person,before closing of bid

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separate envelopes, duly marking the envelopes as "Pre-qualification", “Technical bid", as the case may be and send to address indicated for submission of Bids.

GENERAL QUERIES 1 General Query: Service charges for

Cat.A and Cat. B Some transaction charge was fixed for Cat.A &B. Whether the transaction charge is final or any amount like infra and department charges will be deducted from the mentioned transaction charges

The Transaction charges mentioned are the amounts to be shared between ESD and CSP as per the agreement. These are arrive at after deducting Infra and department share. Refer Annexure IX

2 General Query: Hyderabad & RR An amount of Rs 10/- is being collected towards courier charges towards submission of applications at the respective offices. Whether it can be continued in Hyd &RR also confirm whether the courier charges can be collected at the rest of Telangana Districts for the MRO and applications

Yes. This will be finalized at the time of contract.

3 General Query: no exit clause provided for CSP

Exit management clause may be provided for CSP also

Yes – provided and will be uploaded on the websites to be incorporated in RFP

4 General Query: Aadhaar Transactions

Centre wise Aadhaar transactions may be provided

Not possible at this juncture

5 General Query: Mee Seva Cat A & Cat B and e Seva transactions breakup

Centre wise Cat A & Cat B Mee Seva transactions may be provided

At the time of contract

6 General Query: Bid closing date Bid closing date may be As per RFP. No extension is possible in view of

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31.03.2016 extended by 15 days as it is financial year closing

the timelines for bringing in the new CSP.

7 General Query CSP to take action on non performing or malpracticing employees (managers, operators etc.,) without referring to ESD as penalties to be imposed on CSP

CSP can initiate action on such instances on case to case under intimation to ESD

8 General Query Can the CSP be allowed to take some sort of security from operators and managers as all the work is on cash collections as we have faced such problems at some places. Even insurance companies are insisting on such a security on whom fidelity is covered

The CSP is advised to take fidelity insurance at his cost to protect against any instances of misappropriations by staff

9 General Query What if the servers are not responding due to heavy load on the application? Average TAT cannot be maintained in those cases.

Will be dealt on case to case basis

10 11 GC RFP I Role & Responsibilities Please provide the list of Hardware at the existing counters along with Make and Year of Manufacturing

Not felt necessary. However, the outgoing CSP shall handover all the assets including hardware at the existing counters along with make and year of manufacturing. About 60 to 70% of all assets are in working condition

11 20 GC RFP I Productivity of Centers The minimum Number of Transactions per day in each center at Hyderabad Location is 125 and Urban counters are 75 per 26 days a month. What if the flow is not

Suitable penalties on review will be imposed at referred in this RFP

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up to the Mark

12 28 GC RFP I Addition of New Center establishment of new centres should be done on demand who has to bear the cost of required Hardware and Furniture

For new centers, the CSP has to bear the cost as mentioned in the RFP

NOTE: All other Terms and Conditions of the RFP shall remain unchanged Managing Director, TSTS & Commissioner, ESD

Documents

PART I - Telangana V1.pdfPre-bid Clarifications for Request for Proposal for Operation and Maintenance of Government owned ESD Centres in the State of Telangana Tender No- TSTS/CS/ESD-