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8/12/2019 Part 6 in Human Behavioral Organization
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Chapter 6COMMUNICATION
Abante, Vea Gypsy
Alcaraz, Maribeth
Gutierrez, Hennie Alyssa
Gonda, MajicelNoche, Jerica
Rea, Emerson
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What is Communication?
Purpose:
requirement for survival and growth
Basic definition:
transfer of information
Goal:
to have the receiver understand the message as it was
intended
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The Conflict in the Communication Process
The transfer process is affected by a
number of factors that either HELP or
HINDER the message.
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Importance of Communication
...is to know and be knowledgeable aboutimportant concerns in their organization:
what their organization is
what objectives wants to achievewhat their roles are in achieving the organizations
objectives
how they will achieve those objectives
who the individual member of the organizations are
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Goal
EFFECTIVE COMMUNICATION
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The Communication Process
Noise
Sender
Receiver
Noise
CHANNEL
MESSAGE
FEEDBACK
ENVIRONME
NT
ENVIRONMENT
ENVIRONMENT
ENVIRONMENT
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Basic Methods of Interpersonal
Communication
1. Verbal
2. Written
3. Non-Verbal Communication
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Functions of Communication
1. Information Function2. Motivation Function
3. Control Function
4. Emotive Function
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BASIC GOALS OF
EFFECTIVE COMMUNICATION
1.To gain goodwill2.To inquire
3.To inform
4.To persuade
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BARRIERS TO
COMMUNICATION
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FILTERING
refers to manipulation ofinformation so that it will be seen
more favorably by the receiver.
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SELECTIVE PERCEPTION
receivers selectively see and
hear messages based on theirneeds, motivations,
experience, background, and
other personal characteristics.
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INFORMATION OVERLOAD
refers to the condition in which
information inflow exceeds anindividuals processing capacity.
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EMOTIONS
The receivers feelings affecthis ability to understand any
message sent to him.
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LANGUAGE
Words do not always mean thesame thing to different people.
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COMMUNICATION APPREHENSION
refers to undue tension andanxiety about oral
communication, written
communication or both.
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ABSENCE OF FEEDBACK
does not provide the sender theopportunity to correct misimpressions
about the message sent.
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PHYSICAL SEPARATION
refers to inferences to effective
communication occurred I theenvironment where the
communication is undertaken.
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LACK OF CREDIBILITY OF THE
SENDER
a type of barrier that should beovercome by leaders of
organizations.
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KINDS OF COMMUNICATION
FLOW
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DOWNWARD COMMUNICATION
refers to message flows fromhigher levels to lower levels
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UPWARD COMMUNICATION
refers to messages from person inlower lever positions to persons in
higher position.
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HORIZONTAL COMMUNICATION
refers to messages sent to
individuals or groups from another of
the same organizational level ofposition.
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IMPROVING COMMUNICATION IN
ORGANIZATIONS
1. The message should be improved so itwould be easily understood.
2. The receiver must improve his skill and
understanding the messages sent tohim.