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PART 4: WHAT CRITICAL INFRASTRUCTURE
SHOULD WE DEVELOP?
MENTAL INCAPACITY: DO WE HAVE THE WILL TO CARE
FOR THOSE WHO ARE VULNERABLE?
(iii) Best practices in senior living care
in Malaysia: The KPJ experience Presented by Bahagia Zakaria
Chief Nursing Officer of KPJ Tawakkal Health
Centre
Topic : “Mental Incapacity:
Do we have the will to care for those vulnerable?”
ASIAN INTERNATIONAL ARBITRATION CENTRE
Thursday, 24th October 2019
DATO’ MOHAMAD FARID SALIM FCCA MBA PG Dip (Healthcare) EXECUTIVE DIRECTOR
KPJ TAWAKKAL HEALTH CENTRE
KUALA LUMPUR
HOW TO CREATE THE BEST CONTINUUM CARE MODEL FOR SENIOR LIVING CARE FACILITIES
KPJ Healthcare Berhad ('KPJ' or 'the Group') is Malaysia's leading provider ofprivate healthcare services. Since its introduction of the first private specialisthospital in Johor in 1981, the Group has been at the forefront of the healthcare
industry.
KPJ HEALTHCARE BHD
http://kpj.listedcompany.com
~ 26 Specialist Hospitals In Malaysia
~ 2 Specialist Hospitals in Indonesia
~ 1 Specialist Hospital in Bangkok & Bangladesh
~ 4 Senior living Care Facilities in Malaysia and 1 in Australia
Life Expectancy Rate
• Life expectancy at Birth, Malaysia, 2010 – 2015
• On average, the new born female is expected to live longer than a new born male. A new born female in 2015 is expected to live to 77.4 years and for new born male to 72.5 years, increased by 0.8 years and 0.6 years respectively as compared to 2010.
• Life expectancy at 65 years
• For male who reach the age of 65 years in 2015, is expected to live for another 14.9 years, increased by 0.6 years as compared to 2010. Female are expected to live for another 16.9 years increased by 0.8 years as compared to 16.1 years in 2010.
• Source : Abridge Life Tables, Malaysia 2012 – 2015, Department of Statistics, Malaysia
KPJ JOURNEY IN AGED CARE SECTOR..
2010 : KPJ acquired Jeta Gardens, Brisbane, Australia. An aged care and retirement resortvillage facility. Consists of 108 aged care beds, 23 independent living villas and 32independent living apartments.
2011 : KPJ acquired Sibu Geriatric Health and Nursing Centre (Love Care Centre) , Sibu,Sarawak. 28 beds.
2014 : KPJ Senior Living Care, Tawakkal Health Centre, Jalan Pahang ,Kuala Lumpur. 42 bedsconsists of single deluxe, single and two-bedded rooms.
2018 : KPJ Damai (Damai Wellness & Centre) and My KPJ Home, Kuantan provide 3 packages(Daycare, Daily & monthly). Consists 19 to 21 beds respectively.
DAMAI WELLNESS & CENTRE KK(June 2018)
21 beds | BOR 62%
3 Package:(i) Monthly (RM2.4k to RM5.4k)(ii) Daily (RM98 to RM238)(iii) Day Care (RM50 to RM100)
LOVE CARE CENTRE, SIBU(Acquired 2011)
28 beds | BOR 100%
2 Package:(i) Monthly (RM2k to RM3.7k)(ii) Daily (RM80 to RM130)
MY KPJ HOME, KUANTAN (March 2018)
19 beds | BOR 76%
3 Package:(i) Monthly (RM2.9k to RM5.4k)(ii) Daily (RM158 to RM185)(iii) Day Care (RM118 to RM138)
TAWAKKAL HEALTH CENTRE KL(2014)
42 beds | BOR 83%
Package:(i) Monthly (RM3.1k to RM6.6k)
(ii)
(iii)
(iv)
(v)
JETA GARDEN (QLD) PTY LTD BRISBANE
(Acquired 51% share 2010)
(i)
KPJ SENIOR LIVING CARE
KPJ TAWAKKAL HEALTH CENTRE (THC)
ADDRESS: 202A ,JALAN PAHANGKUALA LUMPUR
https://kpjthc.com
Haemodialysis Service KPJ KL Dental Specialist Centre KPJ KL Rehabilitation Centre
Consultant Clinics
(Urology, Ophthalmology, Orthopedic,
Family Medicine & Dermatology)
KPJ Centre for Sight Operation Theatre & Day Ward
FACILITIES/SERVICES AVAILABLE AT KPJ TAWAKKAL HEALTH CENTRE
Starbucks Cafeteria myNEWS.com retail outlet
Optometrist Salon & Spa Hearing Partner
(Hearing Aid)
FACILITIES AVAILABLE AT KPJ TAWAKKAL HEALTH CENTRE
Maqilla Boutique
KPJ SENIOR LIVING CARE (SLC) AT KPJ TAWAKKAL HEALTH CENTRE
Visitors Lounge Gymnasium Karaoke Room
IT Corner/Library Rooftop Garden Outdoor Activity Area
FACILITIES LIFESTYLE AVAILABLE AT KPJ SENIOR LIVING CARE (SLC)
LEVEL OF CARE FOR SENIOR LIVING RESIDENT
Low Care
• Provide accommodation & minimal nursing care /assistant.
Moderate Care
• Provide accommodation & minimal to moderate nursing care /assistant such as mobility, bathing, dressing & grooming and hygiene care.
High Care
• Provide accommodation & total nursing care to resident with greater frailty and functional disability
CHRONIC CARE
EMERGENCY
ICU
OPERATIONS/
PROCEDURES
emergency
response
to hospital
HOME CARE SERVICES
CODE BLUE -ACTIVATION for KPJ Senior Living Care RESIDENTS
PATIENTS UNRESPONSIVE
ASSES VICTIM (NORMAL OR ABNORMAL BREATHING)
INITIATE BLS &
ACTIVATE CODE BLUE (INTERNAL)
DURING OFFICE HOURCALL 111 State CODE BLUE !
CODE BLUE ! SLC
AFTER OFFICE HOUR
CALL 03-4021 0664 (DIRECT LINE) A&E
State CODE BLUE! CODE BLUE! SLC
HOSPITAL RESPOND TEAM (XX)
MEDICAL OFFICER
MEDICAL ASSISTANT (SRN)
DRIVER + AMBULANCE
GENERAL WORKER (ATT)
RESPOND TEAM SLC
MEDICAL & NURSING PERSONNEL
CALL 03-4021 0664 (DIRECT LINE)
HOSPITAL A&E for Advance Support(XX)
STEP 1
STEP 2
NURSING TEAM
• Quality nursing care as we ensure continuous improvement through continuous education programme for
every staff ( Post Basic Geriatric Certificate )
• 24-hour treatment and care would be delivered by trained, caring and friendly nurses and care givers.
• Staffs ratio are complying to Ministry of Health requirements.
REHAB FACILITIES
18
Cognitive Room Gymnasium
(Occupational Therapy & Physiotherapy)
Activity Daily Living Area Activity Daily Living Area
REHAB SPECIAL EQUIPMENT
19Tibion Bionic Leg
Anti-Gravity Treadmill
BTE Primus
Outpatient Specialist Clinics
20
•Urology Clinic•Ophthalmology Clinic •Orthopedic Clinic •Dermatology Clinic•ENT Clinic
KPJ TAWAKKAL KL SPECIALISTHOSPITAL
KPJ LABLINK
< 50 Meter >
< 5
0 M
>
KPJ Senior Living Care
KPJ MEDICAL CITY
PREFERRED MODEL OF SENIOR LIVING CARE SET-UP
AGED CARE/SENIOR LIVING CARE
INDEPENDENT RETIREMENT VILLAGE
UNITS(APT/BUNGALOWS)
CLUB HOUSE
HOSPITALDOWNSIZING
DEPENDENT LIVING
AGEING IN PLACE LIFESTYLE / DIGNITY
THE MARKETPLACE
• Ageing In Asia
• Yves Guerard, the Secretary-General of the International ActuarialAssociation, has compared ageing discussions to ‘climate change’; hesees the issue of an ageing population as a ‘big, immediate urgentproblem’ that is largely ignored ‘because it’s inconvenient’.
THE MARKETPLACE• The Two Asian Giants Head the • “World’s Ageing List”
THE MARKETPLACE
• The Two Asian Giants
• “In 2025 China and India clearly will be the countries with the largestpopulation of older adults in absolute terms.
• However, China is aging more rapidly than India because of its onechild policy,” Somnath Chatterji (WHO) - 2012
THE MARKETPLACEThe Malaysian Opportunity
➢ Untapped local market exceeding 2 million
➢ Great potential in attracting overseas retirees❑ Low cost of living❑ Envied lifestyle❑ Harmonious and peaceful environment❑ Good infrastructure❑ World class medical care
THE MARKETPLACEThe “Real Test” is yet to come
“The weight of numbers is challenging
Cultural Values” BBC World
THE ASIAN MARKETPLACE
➢ The world is Focussing on Asia
➢ Investors waiting for opportunities
❑ Lack of expertise in operational management
❑ Immature Regulatory Framework
CUSTOMER CENTRICITY
EXPERIENCE EXPECTATION >
CUSTOMER CENTRICITY
HOLISTIC
APPROACH
PATIENT CENTERED
PERSON CENTERED
HOLIDAY
RESORT
HOSPITAL / AGED CARE HOME
4HCONCEPTS
HOTEL
HOME
THANK YOU