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CONFLICT MANAGEMENT
Part 1: Understand and Prevent Conflict
Learning Objectives
Identify what makes me angry Identify and practice ways to
handle conflict Make a plan for taking care of
myself and my emotions
Teamwork?
Game (team of 4-5 pick up ball) Let’s talk about what makes a peaceful,
strong team.
What causes conflict?
Different perspectives
What do you see?
What do you see?
What makes you more angry?Game: stand on the line in the place where you agree
Not Angry
Very Angry
How do you respond to conflict? Walk away (and don’t come
back) Complain to other people Talk Yell or Argue Fight
What are the ways you show anger?
Violence Crying Laughing Getting very quiet Being aggressive-loud voice Arguing
Talking
Open body language Normal voice (not loud) Tone of voice Words (avoid abusive language) Be direct (“I feel”… not “you”) Focus on problem, not personGame (practice negative and positive talk)
Other tips
Make a safe space (away from people/distractions)
Avoid violence Involve only necessary
persons Take responsibility for your
own actions
To Think About
When your neighbor is wrong you point a finger but when you are wrong you hide.
Proverb from the Democratic Republic of Congo
Words are powerful
Game: playing with words you don’t like
Self Care Techniques
How can you deal with anger or frustration? Listen to music, sing or hum, dance take a walk, play sports, games Talk to friends Find a place to be alone Breathe slowly and deeply Sleep Write, draw, make something
How should we resolve conflict?
Brainstorm plans for us as a team
CONFLICT MANAGEMENT
Part 2: Skills to Manage Conflict
Learning Objectives
Understand causes of conflict Know and practice conflict
management Make a plan for handling
conflict
Proverbs about Conflict Management Those who seek revenge must remember to dig two
graves. – China A wise person changes their mind. – Japan To engage in conflict, one does not bring a knife that
cuts – but a needle that sews. - Zambia, East Africa When your neighbor is wrong you point a finger but
when you are wrong you hide. – Democratic Republic of Congo in Central Africa
When the right hand washes the left hand, and the left hand washes the right hand, both become clean. – Nigeria, West Africa
The wind does not break the tree that bends. – Tanzania, East Africa
Resolving Conflict
A – Ask B – Brainstorm C – Chose an option D – Do It E – Evaluate
Conflict Review
What is conflict? Is conflict good or bad? When is it good, when is it bad? Can we always prevent a conflict from
happening? Should we always prevent it?