Part 1Read the letter. Match the titles(1-6) with the paragraphs(A-E). There is one extra title you don’t need.

1.Poor service

2.False claims

3.The product

4.Money back

5.Diet programme

6.Poor quality

1.Poor service

2.False claims

3.The product

4.Money back

5.Diet programme

6.Poor quality

D

B

A

D

C

Part 2 Linking review.Read the letter again. Classify the underlines linking words and expressions according to the followiing groups:

Manner:Condition:Contrast:Purpose:Reason:Time:Result:Addition:Relative pronoun:

Manner: so,as if

Condition: despite,unless, if

Contrast: as though, not to,however

Purpose: in order to

Reason: since, as

Time: after, just as, when, as soon as

Result: that

Addition: as well as, not only, either,also

Relative pronoun: that,which

Part 3Look at the examples,then use the cues(1-6)to write similar sentences.

1.Get to know her/like her

2.Sport play/fit/get

3.hard/study/good/marks be

4.Sweets eat/bad/teeth be

5.Dangerous sport/like it

6.Old/get/difficult/work becomes

1.The more I get to know her,the more I llike her.

2.The more sport you /I play,the fitter you/I will get.

3.The harder you study, the better your marks will be.

4.The more sweets you eat, the worse your teeth will be.

5.The more dangerous the sport, the more I like it.

6.The older you get, the more difficult work becomes.

Exercise 1 look at the still from the film”All Quiet on the Western Front”.Try to guess if these statements about the film are true(T) or false(F).

1)It cost a lot to make

2)The film is set during the Second World War.

3)it’s an anti-war film

Listen to the film critic and an extract from the film. Answer the questions.

T

F

T

Exercise 2 listen to Part 1 and check your guesses for Exercise 1.Then listen to Parts 1 and 2. answer these questions.

1.When was the film made?

2.How many Osacrs did it win?

3.Who are the soldiers in the film fighting against?

4.How many soldiers are left in their unit after the attack?

5.How do the soldiers feel about the enemy?

6.What people do the soldiers think benefit from the war?

Exercise 3 listen to Part 2 again. Who do they think starts wars?Tick the correct boxes.

Emperors and kings

Generals

Manufacturers

Soldiers

Nations of people

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Exercise 4 workin groups. Discuss these questions.

1.What do you think of the soldiers’ idea for kings and generals to fight wars themselves in a big field?

2.Why do you think wars start?

3.Can wars be avoided?

Listen to the telephone conversation between the manager of FitnessProducts and the customer.answer these questions:

1.How does the manager react at first? a)confidently b)nervously c)angrily

2.How does the manager try to resolve the conflict? a)she makes excuses b)she is rude to the customer c)she stays calm

3.How satisfied is the customer with the solution? a)very satisfied b)quite satisfied c)not saitsfied

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√

√

Classify the sentences frm the phone call(1-12) according to the following categories.

apologising,complaining, promising,starting or ending a call, threatening

1.Good morning. Fitness Products Ltd. Can I help you?

2.Good morning. I’d like to speak to the customer service manager,please.

3.I still haven’t had a reply.

4.i’m very sorry about that.

5.i’m extremely sorry to hear that.

6.On top of that, when I took the bike back to the shop, the manager was extremely rude.

7.Unless I receive it, I’ll have to take legal actin.

8.well, let me apologise for your experiences.

9.well, I can assure you personally that you will receive a full refund.

10.And we will look into the subject of compensation for your injury.

11.Thank you. I’ll be iin touch.

12.goodbye, and thank you very much for calling.

Exercise 2 on page 73