BPA Annual Conference – Wednesday 15 October 2014Central Hall, Westminster, 09:30-17:15

ConferenceProgramme

Thanks to our Event Partners

PARKINGTOPIA Building the ideal tomorrow, today

See Barclays Pingit in action at the morning payments breakout session or at the Barclays stand to find out more about how Barclays Pingit can provide you and your customers WITH a quick, easy and convenient mobile way to pay and be paid.

Introducing Barclays Pingit for the car parking sector

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services No. 122702). Registered in England. Registered number is 1026167 with registered office at 1 Churchill Place, London E14 5HP.

*Lines are open Monday to Friday, 8am to 6pm. To maintain a quality service we may monitor or record phone calls.

Today’s Programme:

08:45 Registration and exhibition opens

09:30 Conference Opening – Ashley Bijster, BPA President

09:35 Welcome from our conference partners – Ric Cohen, Barclays

09:45 A View From the Top - Jo Cooper, CEO, NCP

10:05 The media view of parking - Christian Wolmar, Britain’s Leading Transport Commentator

10:35 About today’s conference – Patrick Troy, CEO, BPA

10:45 Tea/coffee and networking in the exhibition area

WELCOME TO PARKINGTOPIA Building the ideal tomorrow, today

A warm welcome to the 2014 BPA Annual Conference, thank you for joining us for this flagship event in the parking calendar. During today we aim to give you the opportunity to develop your knowledge, share expertise, raise issues, challenge current thinking, consider the present and look to the future. The conference programme enables you to choose from a number of presentations, debates, case studies, expert panels and workshop sessions. Please take a moment to review the full programme & the syndicate sessions on offer to help you plan out your day. We also hope you will benefit from the supporting exhibition of the latest products and services in parking and enjoy the fantastic networking experience with colleagues old and new. Today’s theme is Parkingtopia and we will be asking what would the parking profession be like in an ideal world? The ‘perfect’ world of parking may never exist, but as we all strive for excellence, parking professionals tell us that there is much that can be done to bring about improvements. This year’s Annual Conference goes straight to the heart of the matters that parking professionals report are most important to them. The speakers and panellists will be teasing out challenges and frustrations, considering the opportunities that exist to effect change as well as sharing their experiences and expertise. We hope everyone will enthusiastically engage in the discussions and debates taking place today. Download our App – for the latest information about today’s event and network with other delegates, scan the QR code to download the 2014 BPA Conference App or go to www.m.twoppy.com/Parkingtopia/ Internet access is available throughout the venue – connect to ‘CHW-Guests’ and follow the instructions on screen.

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See Barclays Pingit in action at the morning payments breakout session or at the Barclays stand to find out more about how Barclays Pingit can provide you and your customers WITH a quick, easy and convenient mobile way to pay and be paid.

Introducing Barclays Pingit for the car parking sector

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services No. 122702). Registered in England. Registered number is 1026167 with registered office at 1 Churchill Place, London E14 5HP.

*Lines are open Monday to Friday, 8am to 6pm. To maintain a quality service we may monitor or record phone calls.

PARKINGTOPIA Building the ideal tomorrow, today

11:15 Syndicate sessions 1

THE FUTURE THROUGH A LENS?

HOW WE PAY FOR PARKING

BLUE IS THE COLOUR, COMPLEX ARE THE ISSUES

A PARKING HEALTH CHECK

This session will discuss and debate the use of cameras in parking in light of recent announcements to curtail their deployment.

Panel Members:

Tony Porter, Surveillance Camera Commissioner

Nick Lester, London Councils

Kevin Golding – Williams, Living Streets

David Richmond, Videalert

Peter Lowe, RTA Associates (facilitator)

The case for using cameras

Beyond Pickles – Using Unattended CCTV to improve Safety Outside Schools

David Richmond, CEO, Videalert

With more than 1,000 children injured on roads around British schools every month, school safety is an issue that is not going away. The public is demanding action with surveys showing that 86 per cent of drivers support local authority plans to use cameras to catch parents who stop in these areas. However, the Government has announced that the use of CCTV cars for enforcing parking and school safety will be severely restricted and they could be sitting idle much of the day.

David will argue the case for using cameras to a positive end, giving case study evidence of the effectiveness of cameras at school sites in improving safety and influencing driver behaviour.

Panel debate discussing:

How and why do we use cameras in parking and what is set to change?

What are the alternatives and how effective are they by comparison?

Does using cameras have to = Big Brother? Achieving the balance between effective parking management and customer care.

This session will look at how people currently pay for parking and consider what influence the fast paced world of technology will play over the next few years. We will consider the role of cash in parking transactions and the implications of impending changes to bank notes and coins for parking operators. We will also take a look at where technology has taken us so far on the cashless payment journey and the immense potential for the future.

What is changing about cash?

The new £1 coin – Cheryl Morgan, Royal Mint

Polymer bank notes – Jacqui Russell, Bank of England

Introducing a new mobile payment option for car parking – Barclays Pingit’

Ric Cohen, Barclays

In an increasingly digital age, and with consumers becoming ever more reliant on technology, it is essential that those accepting car parking payments embrace technological advances to remain relevant. Barclays is taking a leading role in payment innovation by introducing a new app-based mobile way for consumers and SMEs to pay – and one that isn’t just specific to the car parking sector. This session launches the multi-award winning Barclays Pingit for the parking sector.

The progression of mobile phone payments – Harry Clarke, Cobalt Telephone Technologies

The future of contactless and potential for NFC And GPS for parking payments – Manny Rasores, MR Parking

Debate on the future of parking payments – Panel and audience

This session will delve into the often complex world of the Blue Badge scheme, considering where current challenges lie and what can be done about them as well as considering improvements brought about by better data sharing and the Blue Badge Improvement Service.

Panel Members:

Helen Dolphin – DMUK

Michael Robinson – Portsmouth City Council

Gordon Smith – Hampshire County Council

Tony Boucher – DfT

Sue Holloway – Northgate

Marita Polhed and Isaac Alabi, RBKC

Service delivery for blue badge holders

Helen Dolphin, DMUK

Cracking down on blue badge fraud

Michael Robinson, Portsmouth City Council

Badge Issuing and Health Assessments

Gordon Smith, Hampshire County Council

Data sharing

Sue Holloway, Northgate

This session will consider the implications of the recently published DoH principles for hospital parking in England.

A panel representing the healthcare sector, consumers, operators and the parking profession will discuss and debate:

Balancing the sensitivities of the healthcare environment with effective car park management

How to effectively implement and manage concessions for long term patients and regular visitors

Considering the practicalities of access control and payment system options available to NHS trusts.

Maintaining control of unauthorised parking and the role of enforcement.

The potential for wider adoption of the healthcare parking charter and other standards in healthcare parking.

Panel Members:

Graham Smith, South West London & St George’s Mental Health Trust

Patrick Troy, BPA

Grahame Rose, CP Plus

Keith Loader, Salisbury NHS Foundation Trust

Brandon Morgan, Lancashire Teaching Hospitals NHS Foundation Trust

Laura Keeley, Macmillan

Graham Footer, Disabled Motoring UK

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INSPIRATIONAL LEADERSHIP AND OVERCOMING CHALLENGES

OVERCOMING THE BUMPS IN THE ROAD ON THE PUBLIC SECTOR ENFORCEMENT JOURNEY

A NEW WORLD FOR PARKING ON PRIVATE LAND

WHAT CAN RESEARCH AND ACADEMIA TELL US?

Adrian Webster

This inspirational and practical workshop will help people at all levels, and from diverse backgrounds, to make a very real difference in their workplace.

Drawing on his vast amount of practical experience as a motivator, high performance team builder, leadership, behavioural change and customer service expert, Adrian takes audiences on an emotional roller coaster ride as he brings to life a whole new world of motivational terminology and characters that everyone can instantly identify with, take away and put to good use.

In this session we examine and debate the key post issue PCN stages which are frequently challenging and problematic for councils. We will aim to identify what needs to be done to achieve excellence in service delivery, consistency and efficiency and consider how we can make it happen.

Panel Members:

Caroline Hamilton, PATAS

Anne Marie Goddard, Ministry of Justice

Spencer Palmer, London Councils

Simon Morgan, Buchanan Computing

Kelvin Reynolds, BPA

Accessing and using data – Kelvin Reynolds, BPA

Representations and Appeals – Caroline Hamilton, PATAS

Getting signs and lines in order – Simon Morgan, Buchanan Computing

Debt enforcement – Anne Marie Goddard, Ministry of Justice

In this session we will be reviewing the past two years since the Protection of Freedoms Act came into force, examining how this has changed the landscape of parking on private land. And consider what the future might bring.

Panel led discussion covering:

Review of the Protection of Freedoms Act examining the positives and negatives

Keeper liability in Scotland

Parking On Private Land Appeals (POPLA) – what difference has it made?

Genuine Pre-Estimate Of Loss – what might the future bring?

Taking cases to Court – case studies

Open debate led by the panel

Over the past decade an increasing number of universities and other organisations have focussed their research and studies on parking.

In this session you will have opportunity to hear from some of the leading academics and other researchers who have studied parking and made predictions for the future as they present their findings and visions of parking ideology.

Dr Marcus Enoch BEng (Hons), MSc (Eng), Ph.D, MCILT, FHEA, FRGS, Senior Lecturer in Transport Studies, Loughborough University

Simon Dale, PHD Student, Loughborough University

Sarah Brooke, PHD Student , Loughborough University

Martin Blackwell, CEO, ATCM

13:15 Lunch and networking in the Library

14:10 Presentation of Safer Parking Scheme 10 Year Anniversary Awards in the Library

14:30 Be Inspired - Adrian Webster

One of the UK’s most popular motivational business speakers

– Adrian delivers powerful messages in a completely unique and truly unforgettable, fun way.

15:15 Syndicate sessions 2

17:15 Close

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PARKINGTOPIA Building the ideal tomorrow, today

KEYNOTE SPEAKERSNCP Chief Executive Officer - Jo CooperJo joined NCP as Commercial Director in 2009. In 2010 Jo was promoted to the new role of Chief Operating Officer, where she was responsible for the off street and Season Ticket revenues, taking full accountability for

operations across the estate. In 2011 Jo was promoted to Chief Executive Officer where she continues to lead a successful team that drive revenues and growth forward.

Jo joined NCP after 6 years with Npower Ltd, where she undertook a number of senior roles ranging from strategy implementation, operational management and B2B sales & marketing. She brings a wealth of experience in driving business change, P&L management and delivering operational efficiency.

In her role with NCP, Jo has been tasked with ensuring the business continues to be the market leader and the first choice in parking.

Adrian WebsterOne of the UK’s most popular motivational business speakers, Adrian delivers powerful messages in a unique, fun and unforgettable way.

Drawing on his vast practical experience as a motivator, a team builder and a leadership,

behavioural-change and customer service expert, Adrian brings to life a whole new world of motivational terminology and characters that everyone can put to good use.

Previously, Adrian spent two highly successful years as Corporate Sales Manager of US Robotics, before joining Northamber Plc. as Group Sales and Training Manager. It was during this time that he discovered an extraordinary ability to inspire others.

Christian WolmarChristian is acknowledged as one of the UK’s leading commentators on transport matters. He broadcasts frequently on radio and TV and is a regular pundit on the national news bulletins of terrestrial channels.

He has spent nearly all of his working life as a journalist, and his interest in transport began at The Independent when he was appointed transport correspondent in 1992. Although he mainly concentrates on transport matters, he has covered many other social policy issues and has written on a wide range of subjects, from cricket to the Private Finance Initiative.

In the autumn of 2012, he announced he is seeking the Labour candidacy for the 2016 London mayoral election.

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Videalert is one of the UK’s leading suppliers of intelligent traffic enforcement and management solutions. It has a unique digital video platform for delivering multiple civil traffic enforcement, traffic management and improved community safety applications which include an unattended school safety camera system for enforcing school keep clears. This future-proofed solution combines ANPR technology and sophisticated video analytics with a full range of deployment options including wired LAN, Wi-Fi LAN, 3G/4G-WAN, mobile vehicle, as well as supporting all analogue and ONVIF compliant digital megapixel cameras.

PayPoint Mobile and Online is a global payments company. We are part of the PayPoint group, a leading transaction processing company with expertise in delivering great customer experience. We help process more than 775 million cash, card, mobile and online payments worth £14 billion. Our suite of products include; on and off street parking payments with our PayByPhone solution and cash at 27,500 PayPoint outlets; Virtual permits and PCN payments paid either online or in cash.

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Organisation StandBarclays Platinum Partner

Paypoint Silver Partner

Videalert Silver Partner

Barbour Logic 6

Bemrose Mobile 3

Cobalt Telephone Technologies

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ICES 8

Liberty Services 4

Nedap 11

Newlyn 5

Parkeon 12

Sika 7

Smart Parking Ltd 13

Spanlite 2

The Parking Shop 9

Zenco 1

Catering

PlatinumPartner

213

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5

6

7

SilverPartner

SilverPartner

Main entrance

Corridor

8 9 10 11 12

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EXHIBITORS

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