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1Parking Annual Report 2016 • Dundee City Council
Parking Annual Report
2016
2
PARKING TEAM INFORMATION
3Parking Annual Report 2016 • Dundee City Council
PARKING TEAMName of Team Manager Steve Emmonds (Team Leader)
Names of key team members and job titles Kenneth Kidd Senior Parking OfficerAmanda Sivewright Enforcement Operations SupervisorPaul Zarembski Car Parking OfficerCraig Beattie Parking OfficerAlex Gray Car Park Officer (Maintenance)Gordon Fyffe Senior Parking AttendantMartin Kelling Senior Parking AttendantMartin McAllister Senior Parking Attendant
DEFINITION OF THE TEAM’S ROLE WITHIN THE PARKING OPERATION/COMPANYTo operate a Decriminalised Parking Enforcement operation for Dundee City Council (Local Government)
DETAILS OF STAFF TRAINING UNDERTAKEN AND SUCCESS OBTAINED (NVQ’S, MBAS ETC.)Every member of the Parking Team receives an annual Employment Performance Development Review in December each year to assist in identifying the training requirements for each individual for the forthcoming financial year. An interim EPDR is also carried out with each employee in June each year to ascertain that the agreed training is, in fact, being pursued.
Alpha Parking delivered the ‘Parking Team Leaders and Supervisors’ City and Guilds training course and all staff who attended this course passed with flying colours.
All Parking Attendants have attained or are progressing with the NVQ modular qualification relating to their post.
EXTERNAL VERIFICATION OF PERFORMANCE (CONSULTANT STUDIES, INVESTORS IN PEOPLE, SIA RATINGS)The Team Leader, Senior Parking Officer and Parking Officer are all recognised members of the Chartered Institute of Logistics and Transport (MILT)
The Team Leader and Enforcement Operations Supervisor have ILM qualifications.
RECOGNITION OF THE TEAMS’ WORK (INTERNAL AND EXTERNAL AWARDS, PRESS COVERAGE, CUSTOMER TESTIMONIALS, ETC.)We have introduced Pay on Foot across the majority of our Multi Storey car parks, using the latest technology kit provided by Xerox, to enhance the customer experience of Dundee without the thought of incurring a Penalty Charge Notice. This has also increased the revenues at these facilities as people can shop for longer or simply enjoy a meal in relaxed surroundings in the knowledge that they can pay for the parking that they require.
PARKING TEAM INFORMATION
4
We have introduced a centralised mini hub at our Gellatly Street facility to control our CCTV, Helpline and customer enquiries across our Pay on Foot facilities – it is intended for this facility to form a part of a Corporate Hub for the whole Council which will go live in late 2016.
We have achieved the Safer Parking Status, Parkmark, for a further 3 years across all of our car parks – this supports our commitment to the customer by offering a safe and secure environment for them to park their vehicle.
We have modernised our parking meters across the city to allow for various payment options to include Cash, Credit/Debit card and Pay by Phone (RingGo) Payments. By offering these different options to pay, income streams have increased over the past financial year.
The Parking Team fleet of vehicles are fully electric which is good for the environment and reduces fuel costs.
Although not a requirement of the RTA (1991) Act, an annual report is produced and placed on the Dundee City Council web pages and as well as providing in depth information relating to the Parking operation, the information is also used to answer various Freedom of Information requests that are received each month.
Mobile patrols were introduced across the city and this has proved to be another positive change for improvement to make Dundee’s streets safer to use. Our response time for enforcement requests across the city has also improved as we can now react quicker.
The team tries at all times to engage with community events.
• We support Dundee Christmas Street Festival
• We support “Help for Kids” for two years helping to raise over £5000.
• We also (in partnership with Police Scotland) take part in initiatives around the primary schools in Dundee to help keep Tayside children safe.
• The following links are evidence of this year’s community involvement.
• Olympia Car Park performance
https://www.youtube.com/watch?v=gtcs7jRleZA&feature=youtu.be
• Duncan of Jordanstone College of Art and Design PARK(ing) Day - https://vimeo.com/77979743
A COMMITMENT TO POSITIVE CHANGEIn 2015, the Parking Structure Review was fully implemented across the Parking Team which introduced new ways of working, particularly within the Enforcement Team.
This structural change has improved the overall leadership and supervision across the Team as well as ensuring that quality communication is at the forefront of the operation.
This change has had a positive affect on all staff and absence levels have decreased considerably over the past year and commitment to the organisation has further developed.
There has also been an improvement in income levels from on and off street parking as well as significant increases in the issue of Penalty Charge Notices.
5Parking Annual Report 2016 • Dundee City Council
TEAM LEADERSHIPImproved communication across the team has been further developed with regular team briefings for Management, Supervisors and staff to get the positive message across about the Team as a whole.
The new structure has gone a long way in identifying the needs of the service delivery and making major improvements.
THE BUILDING OF PARTNERSHIPS TO DELIVER RESULTSContinuous improvement has been developed across the Teams across Parking and relationships with other Transportation Division Teams has also improved eg closer liaison with Network Management Team for Traffic Regulation Orders.
Shared services meetings are taking place with bordering local authorities to establish partnership working to reduce costs and increase efficiencies. These discussions are ongoing and meetings are held quarterly to determine the best way forward.
The Enforcement Team regularly liaise with Police Scotland to carry out patrols at schools – this has been recognised as having a major impact for parking at schools and has improved the safety for all.
Improved weekly football enforcement, in conjunction with Police Scotland, ensures maximum safety around the 2 Scottish Premier League football grounds in Dundee.
A COMMITMENT TO TEAM BUILDING AND STAFF DEVELOPMENT Improved systems for parking and increased communication across the Parking Team, has improved the commitment to building and supporting our team members and developing them at the same time. Staff can put forward suggestions on improvements on service delivery at the regular team meetings and this encourages team rapport.
CONSISTENT APPLICATION OF GOOD PRACTICEA Consultant has been hired to advise on best practice for the newly formed Parking Hub based at Gellatly Street Multi Storey car park. The expert advice given on our CCTV systems ensures that we are delivering best practice at all times across our car parking sites.
Procedures for car parking operations are in place to ensure consistency of approach by all Car Parking Team members.
OUTSTANDING CUSTOMER SERVICENearly 70% of parking payment transactions for the payment of Parking Penalty Charge Notices is paid electronically.
6
EXCELLENCE AS REPRESENTATIVES OF THE PARKING SECTOR TO CUSTOMERS AND THE WIDER COMMUNITY.The Parking Section is involved greatly with the wider community and pride ourselves in doing so. We have a close working relationship with officers from Police Scotland’s Road Policing Unit and support each other to promote safer parking around schools. Where it is needed, there have been visits to schools across the city to educate drivers and sometimes carry out enforcement action. We do on occasion also attend schools to give pupils an insight into the job we carry out and explain why we do not allow parents to stop on the zigzags and yellow lines etc. All of the work around schools is done to create a safer environment for children when going to and from the school grounds.
We also work in partnership with our local football teams, the police and the residents to promote safety during events at the stadiums. This allows residents access and egress from their homes whilst preventing indiscriminate parking of vehicles attending such events.
Since the completion of our new ‘Pay on Foot’ car parks we have incorporated a shared service with our City Centre Management team to host the first ever Pop-Up Xmas Market in one of our car parks. This was a parade of colourful street-stalls lining the car park and proved a great success which attracted many people. Duncan and Jordanstone College of Art and Design have used our Car Park and on street bays to perform and interact with the community, The performance can be seen by clicking on the link: https://www.youtube.com/watch?v=gtcs7jRleZA&feature=youtu.be
Other students also used our parking bays for the event ‘Parking Day’ which runs annually in our city and allows student to transform metered parking bays into experimental public spaces. This is to raise awareness of our environment, the loss of green space and the dominance of vehicles in our City.
https://djcadparking.wordpress.com/
https://vimeo.com/77979743
BRITISH PARKING ASSOCIATION AWARDS In March 2016, Dundee City Council Parking Team was nominated for the ‘Parking Team of the Year’ award and was the only local authority in Scotland to become a finalist in this category.
Sponsored by
finalist
Mark Moran, managing editor, Parking ReviewChairman of judging panel
Parking Team of The YearDundee City Council
7Parking Annual Report 2016 • Dundee City Council
DEPLOYMENT %
% DAYS DEPLOYED 73
% DAYS ANNUAL LEAVE 10
% DAYS LOST (SICKNESS) 7
% HOURS LOST (VACANT POST) 7
% ADMIN DUTIES 3
DEPLOYMENT
0
500
1000
1500
2000
2500
April May June July August September October November December January February March
DEPLOYMENT(hours)
DEPLOYMENTHOURS
DEPLOYMENT HOURS
Deployment Hours
TOTAL34064.17
SICKNESS & ABSENCE (HOURS)
0100200300400500600700
April May June July August September October November December January February March
SICKNESS&ABSENCE(hours)
SICKNESS&ABSENCE
Sickness & Absence
TOTAL2348
ANNUAL LEAVE (HOURS)
0
100
200
300
400
500
600
April May June July August September October November December January February March
ANNUALLEAVE(hours)
ANNUALLEAVE
Annual Leave
TOTAL3490.45
8
DEPLOYMENT PERCENTAGES MONTHLY COMPARISONS
APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR
2013-14 52 66 82 71 72 70 85 80 77 77 86 80
2014-15 84 77 70 67 69 56 57 65 64 71 55 56
2015-16 59 64 77 59 64 66 78 82 81 86 79 79
2013-14 52 66 82 71 72 70 85 80 77 77 86 80
2014-15 84 77 70 67 69 56 57 65 64 71 55 56
2015-16 59 64 77 59 64 66 78 82 81 86 79 79
0
10
20
30
40
50
60
70
80
90
100
percen
tage
DEPLOYMENTCOMPARISONCHART
Perc
enta
ge
VACANT POST (HOURS)
0
100
200
300
400
500
600
700
April May June July August September October November December January February March
VACANTPOST(hours)
VACANTPOST
Vacant Post
TOTAL2356
DEPLOYMENT HOURS OFF STREET (TRAINING/ADMIN/UNION DUTIES)
020406080100120140160180
April May June July August September October November December January February March
HOURSOFFSTREET(training-admin-uniondu6es)
HOURSOFFSTREET(training-admin-unionduJes)Deployment Hours off Street
TOTAL1004.95
PENALTY CHARGE NOTICES
9Parking Annual Report 2016 • Dundee City Council
SUMMARY OF PENALTY CHARGE NOTICES
TOTAL ISSUED: 31236
AVERAGE ISSUED PER HOUR 1.26%
FULLY PAID 19973 64 %
WAIVED 1802 7.2%
CANCELLED 473 1.9%
WRITTEN OFF 586 2.3%
OUTSTANDING 8402 27 %
PENALTY CHARGE NOTICES
APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR
2013-14 1659 1897 1932 1786 2034 1913 2587 2340 1889 2013 2312 2398
2014-15 2277 1975 1927 2041 2200 1838 1994 2206 1951 2563 2744 3055
2015-16 2556 2560 2613 2158 2370 2508 2848 2903 2221 2875 2875 2752
0
500
1000
1500
2000
2500
3000
3500
totalpcns
PCNCOMPARISON
PARKING CHARGE NOTICES ISSUED MONTHLY COMPARISONS
10
TOTAL AMOUNT OF BAD PENALTY CHARGE NOTICES
473
1802
586
0 500 1000 1500 2000
CANCELLED
WAIVED
WRITTTENOFF
TOTALAMOUNTOFBADPCNs
CANCELLED
WAIVED
WRITTTENOFF
BAD PENALTY CHARGE NOTICES SUMMARY
CANCELLED PA ERROR
WAIVED INFORMATION NOT AVAILABLE TO PA AT TIME OF ISSUE
WRITTEN OFF CHARGE COULD NOT BE COLLECTED
11Parking Annual Report 2016 • Dundee City Council
PENALTY CHARGE NOTICES BY CONTRAVENTION 2013 - 2014
01 Restricted Street 5559 24.26
02 Loading/Unloading 546 2.38
05 P&D Ticket Expired 2514 10.97
06 P&D Ticket not Displayed 3418 14.92
15 Residents’ Parking 573 2.50
46 Clearway 7 0.03
21 Suspended Bay - -
22 Reparked 31 0.14
23 Wrong Vehicle Class 47 0.21
24 Outside Markings 29 0.13
25 Not Loading 1467 6.40
30 Overstay 2676 11.68
40 Disabled Bay 794 3.47
45 Taxi Rank 184 0.80
47 Bus Stop 399 1.74
48 School Restriction 40 0.17
80 Overstay in carpark 2 0.01
82 P&D Ticket Expired 948 4.14
83 No P&D Ticket 3413 14.90
86 Outside Bay Markings 130 0.57
87 Disabled Parking 136 0.59
91 Wrong Class Vehicle - -
93 Car Park Closed - -TOTAL 22,913
12
PENALTY CHARGE NOTICES BY CONTRAVENTION 2014 - 2015 01 Restricted Street 5766 22.97
02 Loading/Unloading 589 2.35
05 P&D Ticket Expired 2620 10.44
06 P&D Ticket not Displayed 3956 15.76
15 Residents’ Parking 405 1.61
46 Clearway 4 0.02
21 Suspended Bay 6 0.02
22 Reparked 65 0.26
23 Wrong Vehicle Class 46 0.18
24 Outside Markings 106 0.42
25 Not Loading 1756 6.99
30 Overstay 2930 11.67
40 Disabled Bay 1082 4.31
45 Taxi Rank 244 0.97
47 Bus Stop 355 1.41
48 School Restriction 43 0.17
80 Overstay in carpark 2 0.01
81 Car Park Restriction 22 0.09
82 P&D Ticket Expired 988 3.94
83 No P&D Ticket 3690 14.70
86 Outside Bay Markings 293 1.17
87 Disabled Parking 116 0.46
91 Wrong Class Vehicle 9 0.04
93 Car Park Closed 12 0.05 TOTAL 25,105
13Parking Annual Report 2016 • Dundee City Council
PENALTY CHARGE NOTICES BY CONTRAVENTION 2015 - 2016
01 Restricted Street 7037 22.53
02 Loading/Unloading 690 2.21
05 P&D Ticket Expired 3049 9.76
06 P&D Ticket not Displayed 5019 16.07
14 Electric Vehicles Charging 15 0.05
15 Residents’ Parking 612 1.96
46 Clearway 17 0.05
21 Suspended Bay 11 0.04
22 Reparked 63 0.20
23 Wrong Vehicle Class 82 0.26
24 Outside Markings 247 0.79
25 Not Loading 2056 6.58
30 Overstay 3844 12.31
40 Disabled Bay 1086 3.48
45 Taxi Rank 270 0.86
47 Bus Stop 393 1.26
48 School Restriction 63 0.20
71 Electric Vehicles Charging 1 0.00
80 Overstay in carpark 6 0.02
81 Car Park Restriction 15 0.05
82 P&D Ticket Expired 1280 4.10
83 No P&D Ticket 4518 14.46
86 Outside Bay Markings 628 2.01
87 Disabled Parking 226 0.72
91 Wrong Class Vehicle 8 0.03
93 Car Park Closed 0 0.00
TOTAL 31,236
14
DU
ND
EE C
ITY
ENFO
RCE
MEN
T ZO
NES
Patr
ol 0
1 CI
TY E
AST
Patr
ol 0
2 CI
TY W
EST
Patr
ol 0
3 PE
RTH
RO
AD
Patr
ol 0
4 B
LACK
NES
S
Patr
ol 0
5 B
ROU
GH
TY F
ERRY
Patr
ol 0
6 A
LBER
T ST
Patr
ol 0
7 H
ILLT
OW
N
Patr
ol 0
8
LIM
ITED
WA
IT
Patr
ol 0
9 LO
CHEE
Patr
ol 1
0
MEN
ZIES
HIL
L
Mob
ile P
atro
l
© C
row
n co
pyri
ght.
All
righ
ts re
serv
ed. D
unde
e Ci
ty C
ounc
il Li
cenc
e N
o. 1
0002
3371
.201
6
15Parking Annual Report 2016 • Dundee City Council
Patr
ol 0
1 CI
TY E
AST
Patr
ol 0
2 CI
TY W
EST
Patr
ol 0
3 PE
RTH
RO
AD
Patr
ol 0
4 B
LACK
NES
S
Patr
ol 0
5 B
ROU
GH
TY F
ERRY
Patr
ol 0
6 A
LBER
T ST
Patr
ol 0
7 H
ILLT
OW
N
Patr
ol 0
8
LIM
ITED
WA
IT
Patr
ol 0
9 LO
CHEE
Patr
ol 1
0
MEN
ZIES
HIL
L
Mob
ile P
atro
l
PENALTY CHARGE NOTICES BY ENFORCEMENT ZONE 2013/14 - 2015/16
CITY EAST CITY WEST
PERTH ROAD BLACKNESS
BROUGHTY FERRY ALBERT STREET
10
20
30
40
50
60
70
80
400
500
600
700
800
400
600
800
1000
100
150
200
250
300
0
10
20
30
40
50
60
100
150
200
250
300
50
100
150
200
250
50
100
150
200
250
300
0
50
100
150
200
250
0
20
40
60
80
100
0
50
100
150
200
10
20
30
40
50
60
70
80
400
500
600
700
800
400
600
800
1000
100
150
200
250
300
0
10
20
30
40
50
60
100
150
200
250
300
50
100
150
200
250
50
100
150
200
250
300
0
50
100
150
200
250
0
20
40
60
80
100
0
50
100
150
200
10
20
30
40
50
60
70
80
400
500
600
700
800
400
600
800
1000
100
150
200
250
300
0
10
20
30
40
50
60
100
150
200
250
300
50
100
150
200
250
50
100
150
200
250
300
0
50
100
150
200
250
0
20
40
60
80
100
0
50
100
150
200
10
20
30
40
50
60
70
80
400
500
600
700
800
400
600
800
1000
100
150
200
250
300
0
10
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60
100
150
200
250
300
50
100
150
200
250
50
100
150
200
250
300
0
50
100
150
200
250
0
20
40
60
80
100
0
50
100
150
200
10
20
30
40
50
60
70
80
400
500
600
700
800
400
600
800
1000
100
150
200
250
300
0
10
20
30
40
50
60
100
150
200
250
300
50
100
150
200
250
50
100
150
200
250
300
0
50
100
150
200
250
0
20
40
60
80
100
0
50
100
150
200
10
20
30
40
50
60
70
80
400
500
600
700
800
400
600
800
1000
100
150
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0
10
20
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60
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250
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50
100
150
200
250
50
100
150
200
250
300
0
50
100
150
200
250
0
20
40
60
80
100
0
50
100
150
200
2013 - 2014
2014 - 2015
2015 - 2016
16
Although the recorded amount of PCNs issued on mobile patrol is only 558 (1.7%), this is not a true reflection of the actual number 6015. (19.2% of the overall total)
The reason this is not shown accurately is due to the cross over of enforcement, where the mobile patrol unit are also issuing PCNs in zones predominantly covered on foot (patrols 1-10).
The amount of PCNs issued on mobile patrol has risen from 2677 in 2013-14 to 6015 in 2015-16.
The percentage increase is 124.7%
CITY EAST
CITY EAST
HILLTOWN
MENZIESHILL
MOBILE
LOCHEE
LTD WAIT
10
20
30
40
50
60
70
80
400
500
600
700
800
400
600
800
1000
100
150
200
250
300
0
10
20
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50
60
100
150
200
250
300
50
100
150
200
250
50
100
150
200
250
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0
50
100
150
200
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0
20
40
60
80
100
0
50
100
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200
10
20
30
40
50
60
70
80
400
500
600
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800
400
600
800
1000
100
150
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250
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0
10
20
30
40
50
60
100
150
200
250
300
50
100
150
200
250
50
100
150
200
250
300
0
50
100
150
200
250
0
20
40
60
80
100
0
50
100
150
200
10
20
30
40
50
60
70
80
400
500
600
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400
600
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1000
100
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0
10
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50
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200
250
50
100
150
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250
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0
50
100
150
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0
20
40
60
80
100
0
50
100
150
200
10
20
30
40
50
60
70
80
400
500
600
700
800
400
600
800
1000
100
150
200
250
300
0
10
20
30
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50
60
100
150
200
250
300
50
100
150
200
250
50
100
150
200
250
300
0
50
100
150
200
250
0
20
40
60
80
100
0
50
100
150
200
10
20
30
40
50
60
70
80
400
500
600
700
800
400
600
800
1000
100
150
200
250
300
0
10
20
30
40
50
60
100
150
200
250
300
50
100
150
200
250
50
100
150
200
250
300
0
50
100
150
200
250
0
20
40
60
80
100
0
50
100
150
200
PENALTY CHARGE NOTICES BY ENFORCEMENT ZONE 2013/14 - 2015/16
2013 - 2014
2014 - 2015
2015 - 2016
17Parking Annual Report 2016 • Dundee City Council
PARKING CHARGE NOTICES BY ENFORCEMENT ZONE 2013 - 2016
MOBILE PATROL01 PATROL02 PATROL03 PATROL04 PATROL05 PATROL06 PATROL07 PATROL08 PATROL09 PATROL10PCNsISSUED2013/14 508 5,603 7,345 2,158 209 1,754 1,308 1,530 1,215 362 1,137
PCNsISSUED2014/15 440 6,631 8,204 2,265 253 2,067 1,585 1,729 1,058 287 835
PCNsISSUED2015/16 552 7,388 10,103 2,860 418 2,700 1,811 2,403 1,257 560 1,184
0
2,000
4,000
6,000
8,000
10,000
12,000
PCNsISSUED2013-2016(bypatrolzone)
18
CAR PARKS
OCCUPANCY RATE FOR MULTI STOREY CAR PARKS
TOTAL PER MONTH SPACES % MONTHLY TURNAROUND OLYMPIA 74179 apr - 6523 501 43
GREENMARKET 145544 apr - 11370 548 69
GELLATLY STREET CAR PARK 224782 apr - 17301 460 125
WEST BELL STREET CAR PARK 169265 apr - 13976 930 50
SHORE TERRACE CAR PARK 96938 apr - 12917 67 355
OCCUPANCY RATE FOR PAY ON FOOT CAR PARKS
OLYMPIA G.MARKET GELLATLYST W.BELLST SHORETCE
2013/14 15594 32833 54513 44963 0
2014/15 7033 140915 217535 159804 23022
2015/16 74179 145544 224782 169265 96938
0
50000
100000
150000
200000
250000
OCC
UPA
NCY
RAT
E
PAYONFOOTCARPARKS
2013-2014 Figures represent January - March 2014. This shows records from teh introduction of the Monthly Reports. (Shore Terrace Car Park was not recorded at this time).
2014-2015 Shore Terrace Car Park was not recorded at this time.
2015-2016 Gives full representation of all Pay on Foot Car Parks.
19Parking Annual Report 2016 • Dundee City Council
20
ContactParking Team
Gellatly Street Multi Storey Car Park Gellatly Street
Dundee DD1 3DY
Designed by Com
munications D
ivision/DCC KL/6/16