Park Plaza Gurgaon Big

8/6/2019 Park Plaza Gurgaon Big

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PARK PLAZA GURGAON


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INTRODUCTION

Located amidst blue chip multinational offices, world class shopping

malls and historic attractions, Park Plaza is ideally situated for your

visit in Gurgaon. Hotel amenities at the Park Plaza include a rooftop

swimming pool, well-equipped Business Center, a variety of on-site

restaurants, modern health club and a variety of spacious roomsand suites that a level of comfort not found at other hotels in

Gurgaon.


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ROOMS

Each of our 45 rooms and suites has been carefullydesigned to ensure that our guests have a pleasant andrelaxing stay. Wireless and wired Internet access, LCDTVs, coffee and tea makers and hair dryers are standard

features in our hotel rooms. In Gurgaon, guests canenjoy exciting attractions, and our rooms and suitesprovide a comfortable, relaxing place to unwind after along day. For added comfort, the Deluxe Rooms andSuites at our Gurgaon lodging also offer upgradedamenities.


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Our hotel rooms in Gurgaon

feature the following amenities: 24-hour room service 32-inch plasma TV with remote control

48 satellite television channels including leading

international channels Dual-line telephone with international direct dialing

Hair dryer, iron/ironing board

Mini bar and alarm clock

Electronic safe

Tea/coffee maker

Large, well appointed work station

Rollaway beds and baby cribs - on request


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DINING

In addition to our comfortable rooms and abundantservices, Park Plaza offers a wide range of diningoptions to create a more enjoyable trip to Gurgaon. Withtwo on-site restaurants, The Great Kabab Factory and

New Town Caf; a lounge, NTC - Lounge & Bar; androom service, our hotel offers guests the uniqueopportunity of not having to leave the property to enjoyworld-class cuisine.


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INTRODUCTION

Food is provided by, in a hotel, through

various service outlets.

These service outlets have a specialty,which is so unique that makes them highly

competitive and watering.


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The Great Kabab Factory

y Sink your teeth into a delicious piece of

the historic kababs served at The Great

Kabab Factory. Take your pick from

authentic Punjabi, Lucknowi, Hyderabad,

Awadhi and Peshawari kababs.


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New Town Caf

y New Town Caf is a global restaurant,

serving culinary fare from around the

world. The cafe offers an interactive show

kitchen that creates a relaxed ambiance

where local and international favorites are

featured in buffets and on the ala-carte

menu.


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NTC - Lounge & Bar

This uniquely designed open lounge and

bar offers a great variety of premium,

imported and Indian spirits, heady

cocktails and a variety of snacks


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MEETING FACILITIES AT OUR

HOTEL IN GURGAON

Park Plaza is located in the heart of Gurgaon'scorporate hub, making it the ideal place to hostbusiness meetings and conferences. Withversatile event space for up to 50 people, the

Senate room comes equipped with wirelessInternet and features a large pre-function areathat provides a full range of business services.

Along with state-of-the-art equipment, our hotelin Gurgaon offers a professional, dedicated staffto assist with your meeting.


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Board room

Business Centre

Secretarial support Senate meeting room

Wireless Internet


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ROOM SERVICE

When a guest calls the Room Service, his order is taken by theorder taker who posts the entries into the computer.

The cheque is printed on a printer which is kept at the supervisorsdesk.

This cheque has 4 copies KOT, Guest copy, Accounts copy and

F&B control copy. The KOT and F&B control copy are taken off by the supervisor

and given to the kitchen and Room Service steward who lays thetrays or a trolley.

The breakfast is collected from the Room Service kitchen, someof lunch, dinner items are picked up from Chins kitchen, Main

Kitchen . After the food is picked up, it is kept on a tray which is kept at theSupervisors desk. The Supervisor checks the order before itgoes to the room.

Accompaniments of different foods (Indian, Chinese) etc. are alsoplaced.


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INTRODUCTION

The housekeeping department is an importantorganization, which looks after the welfare of theguest.

A tidy well kept room and clean, aestheticallyappealing surroundings affect the guest greatly.

The image of the hotel and its name is greatly

heightened if the guest is pleased and issatisfied that hes got his moneys worth in termsof service and treatment.


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PROCEDURE OF CLEANING A

STAY OVER ROOM A stay over room has guests staying who are notdue to leave on that particular day, i.e., theroom maintains occupied status.

Cleaning such a room will vary as the guestsmay or may not be present in the room.

One should never touch the guests belongings.Replenish the room complimentary andsupplies.

Arrange the guests shoes and slippers. Hanghe clothes in the wardrobe and also fold and

place then in their original position.


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VARIOUS AREAS OF OUTLETS

Linen room

Uniform room

Laundry Flower room

Lost and found

Key control Housekeeping Control Desk


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INTRODUCTION

Very often the first and the last place the guestcomes into direct contact with the Hotel is theFront Desk.

It is the Front Office, which forms the basicfoundation for the hotel staff and guest relationin the future.

Its primary function is the sale of guest rooms

available in the hotel by following a series ofpreset procedures consisting mainly ofreservation followed by registration andassigning room to customers.


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DIFFERENT AREAS OF THE

FRONT OFFICE

Bell Desk

Information.

Reception. Cashier.

Concierge.

Reservation Instant Reservation desk.


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INTERACTION BETWEEN GUEST

AND THE HOTEL During the hotel stay, a guest may require

certain services from and engage in varioustransactions with the hotel.

One or the other section of the hotel front officemostly handles these.

Following is the example of interaction of theguest and the hotel at different stages of hisstay:

Pre-arrival Arrival

Occupancy

Check out


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INTRODUCTION

Hotels are justly proud of their reputation for fine cuisineand elegant dining.

Food production is an integral part of the services of thehotel.

When the guest arrives at the hotel he not only expects acomfortable and relaxed stay , but he also expects good

food of the highest possible standards Especially intoday's times with growing competition it is very essentialthat the hotel tries to provides as many food outlets tothe guest serving various kinds of quality cuisine.


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DEPARTMENT OF FOOD

PRODUCTION

The main objective of this department is:

Production of high quality food (quality control)

Cost minimization in production of food

Minimize wastage of labor & capital (capital includesenergy consumption etc.)

Profit maximization by:

Publicity

Guest satisfaction

Variations in existing menu.


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THE KITCHEN SUBDIVISIONS

1. MAIN KITCHEN:

a.Soup Section

b.Hot Range (continental)c.Indian Kitchen

2. GARDEMANGER:

3. BAKERY:

4. BUTCHERY:

5. SPECIALTY KITCHENS:


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INDIAN KITCHEN

This section is the main kitchen which is

responsible for the preparation of all Indian

dishes. The kitchen is divided into 3 parts,1. A la carte and tandoor section

2. Halwai section

3. Banquet section


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CONTINENTAL KITCHEN

As the name clearly indicates, it is

responsible for the preparation of all

continental dishes.

This section is divided into 2 parts.

1. Soup Section.

2. Hot Range.


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EQUIPMENT USED IN KITCHENKadai.

Jelly Mould

Colander

Steel Bowl.

Frying Pan

Lids

Baking Trays

Rolling pin.

Degchi.

Chopping Board.

Frying Spoon.

Round Spoon

Flat Spoon.

Wire Whisk.

Grater

Pie Dish.

Aluminium Tray.

Measuring Jar.

Steel Katori.

Tawa

Sieve.

Mixer

Weighing scale

Work Table

Steak Hammer

Nozzles.

Biscuit Cutter.

Cooking Range.

Spatula.

Peeler.

Spoon and Fork.

Set of Knives.

Tandoor.

Baba Mould.

Tin Cutter cum Bottle Opener.


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INTER DEPARTMENTAL

RELATION SHIP

The Kitchen has a direct relationship

with the following departments:

F & B outlets

Kitchen Stewarding

Housekeeping department:


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Documents

Park Plaza Gurgaon Big