Paramount Web Solutions

How We see our business and clients ??

Good service is good business

What we Believe ??

If we don’t take care of the customer then some one else will

What is Customer Satisfaction ??

Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation.

It's about understanding the way a customer feels after purchasing a product or service

How Does Customer Satisfaction Helps us ??

It helps our business achieve a sustainable competitive advantage

Don't underestimate the value of customer satisfaction. It's becoming an important area of competition.

In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.

How are we Different from other company ??

People expect good service but few are willing to give it.

Is Customer Satisfaction Really important ??

But What do I going to Gain out of it ?

Loyalty: a highly satisfied customer is a loyal customer.Repeat purchase: a highly satisfied customer buys more products.Retention: a highly satisfied customer is less likely to switch brands.

Reduced costs: a highly satisfied customer costs less to serve than a new customer.Premium prices: a highly satisfied customer is willing to pay more for the product or service.Referrals: a highly satisfied customer tells their family and friends about the product or service.

How Does Paramount Satisfy Customers ??

We Achieve it in in 7 steps !! We Honor our PromisesWe pay attention to DetailWe are Friendly and ApproachableWe Encourage Face-to-Face DealingsWe anticipate our Client's Needs We respond to Messages Promptly We go out of our Way to Help Them OutWe Keep our Clients InformedWe Have a Clearly-Defined Customer Service Policy

Customer Satisfaction surveys are an important method for

collecting information about how your customers think and feel about your brand, product or

service.

How do I improve customer Satisfaction ??

Customer Satisfaction Survey will always help catering your customers better !!

A satisfaction survey can help you to understand the expectations of your customers, determine whether your customers believe you are meeting those expectations, identify new customer requirements or trends in the market and

determine what areas of your business need investment

What makes us pioneer in the market ??

What do we have ??

Technical Knowledge :

In IT industry the technical knowledge is the prime quality which is expected. At any kind of situation we have to have a profound knowledge on our technical platform we generally work on. We also need to make our self updated with all latest technology.

. we are not t expert in all areas of IT. We try to make our self specialist on a particular

field. This is the easiest way to get attention of our client. Hence the customer will be very much satisfied if we are able to provide the

solution of every technical difficulty they may face on a particular technology.

Attitude is one little things but makes big difference

Work in different Attitude

Client just do not expect the technical knowledge from us. They want something more than the technical.

What we do ?

We gain the confidence of our client by providing a better and different solution.

We try to provide them a list of solutions and explain them which will be the best suitable

solution for them to adapt.

We provide some proactive suggestions and solution of the problems.

First we identify the scope of suggesting the solution. Once we find a field where the company can do the job in better way, we create a prototype and represent that to our

client in a formal presentation or meeting. If they like our suggestion, no doubt our success will not be far away.

Work for Implicit requirement

When we get a requirement, we try to understand the each and every part of it.First, we try to implement the complete requirement as provided and then look for further

enhancement on that. We don't try to think the enhancement at the beginning, because it may lead to a schedule slippage or some other delivery related problem.

The enhancement over actual requirement is only possible when we understand the each

and every corner of our design and requirement.

Client or any user feels very happy if they get some added facility which they didn't expect

during initial sign-off of the requirement..

.This is one of the best ways We acquire confidence of our client

Make Personal and Friendly Relationship

We always try to work as a team and try to build friendly and personal relationship with

our clients.

We watch the people around us to know there interests and get updated in those topics.

Good Communication Skill

Though we are putting this at the last, this is very important thing in order to gain the confidence of our client. We must have a very good communication skill

This is one of the best way by which we can come very near to our client

What’s inhibiting customer success ?

Answer - Customer Exceptions.

UsabilityNew FunctionalityDefectsperformanceComplexityInteroperabilityHow To / Setup

The secret of our success is our ongoing commitment is to remove these customer exceptions so they can focus on their core business

The exceptions can be best removed by the below model followed at PWS

To deliver on this commitment we are

InnovativemethodologiesFlexible and agileCollaborate extensivelyOn the bleeding edge of networkingExpert, sharp and highly analyticalCustomer centric (through their life cycle)Utilize existent tools/systems very effectively

Conclusion

The world is changing due to economic pressure and enabling technologies. And so are the customer’s expectations.

The customers are expectingProactive, not reactive support, interacting on their terms (phone, chat, forums, email, etc.)Higher value from support fees

Customer service, like any aspect of business, is a practiced art that takes time and effort to master

All you need to do to achieve this is to stop and switch roles with the customer. What would you want from your business if you were the client? How would you want to be treated? Treat your customers like your friends and they'll always come back.

www.paramountws.com sales@paramountws.com

support@paramountws.com

Customer is the king

In business you get what you want by giving other people what they want