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March 2017 – V1.6 Page | 3
Introduction Parade College is a Registered Training Organisation that was established in 2013 in
accordance with the VET Quality Framework and the requirements of the Australian Skills
Quality Authority. We offer a range of vocational courses to both internal and external
secondary students. Our courses are delivered by fully accredited trainers whose industry-
based knowledge and skills remain relevant and current.
This Student Handbook provides a range of information about the services and courses we
offer, as well as information about your rights and responsibilities as a student participating
in vocational education and training. Information is presented alphabetically for ease of
navigation. Please ensure you read this information thoroughly and complete the
declaration at the end of the Booklet. If you have any questions or concerns, please contact
one of the RTO staff.
Accessing your records Students have the right to access or obtain a copy of the personal information and records of
participation and progress held by Parade College – RTO Division. Requests to access or
obtain a copy of such information can be made to the Student Services Administration
Officer, students should allow 24 – 48 hours for information to be retrieved.
You can also access your records online using your College Log On details.
Assessment At key points in your course you will be assessed by a qualified assessor, who will use a
variety of assessment methods to determine your progress and level of skill and knowledge.
Detailed assessment information for each unit/module of your course will be provided at the
beginning of each unit or module.
Assessment outcomes for each unit/module will be noted C – Competent or NYC – Not Yet
Competent. You must satisfactorily complete all assessment components of each
unit/module to be deemed Competent (C).
If you are assessed as Not Yet Competent, comments and feedback will be provided to you
detailing requirements in order to achieve competency. A timeline will be also be negotiated
for re-assessment to occur.
At the end of your course and subject to satisfactory completion of all units/modules a
Certificate will be issued to you. In the event that you do not satisfactorily complete all
course units/modules, you will be issued with a Statement of Attainment for those
units/modules successfully completed.
At any stage of the assessment process the student can lodge an appeal related to an
assessment decision. Refer to the Complaints and Appeals section of this booklet for further
information.
Special Consideration in Assessment
If you are experiencing circumstances beyond your control which are impacting on your
ability to meet the assessment requirements of the course, you should discuss this with your
Trainer as soon as possible, and in all instances prior to due date of an assignment or the
administration of an assessment task (e.g. test or exam). Depending on the nature of your
request the matter will usually be resolved by your Trainer.
March 2017 – V1.6 Page | 4
However in some circumstances the matter will be referred to the Executive Officer RTO for
further consideration. You may also be required to write a letter to the Executive Officer
RTO and include the reasons for requiring the special consideration. Evidence to support
the request (e.g. doctor’s certificate) may also be required. On the basis of the information
provided, the Executive Officer RTO in consultation with your Trainer will determine if the
request for special consideration is approved or not approved. You will be advised in writing
of this decision, and if approved, the changes to the assessment process will be
implemented.
Certificates Parade College is responsible for the issuance of certificates including courses delivered on
behalf of Parade College by partner schools/organisations.
When you successfully complete one or more units for competency for a national
qualification you will receive a Statement of Attainment listing all competencies completed.
When all requirements of a national qualification are met you will receive a Qualification
certificate and a record of results.
Cheating and Plagiarism Cheating and plagiarism are serious breaches of conduct and may result in disciplinary
action.
Cheating includes but is not necessarily limited to:
Submission of work that is not the your own.
Submission of work which has been stolen, purchased or borrowed.
Submission or use of falsified data.
Submitting an assessment developed with someone else without your trainer’s knowledge or permission.
Plagiarism means to take and use another person’s ideas or work without
acknowledgement.
Whether inadvertent or deliberate plagiarism includes the following:
Word-for-word copying of sentences or whole paragraphs from one or more sources, without clearly identifying the source/author;
Using very close paraphrasing of sentences or whole paragraphs without due acknowledgement in the form of reference to the original work;
Use of another person’s ideas, work or research data without acknowledgement;
Copying computer/internet files without clearly indicating their origin.
Further information about cheating and plagiarism including preventative strategies can be
found in the Cheating and Plagiarism procedure, available on the RTO Division section of
the Parade College web site.
Code of Practice
Parade College – RTO Division is committed to:
providing a supportive and encouraging learning environment;
promoting a climate conducive to effective learning, and
conducting training in a professional and ethical manner
March 2017 – V1.6 Page | 5
Parade College – RTO Division staff are committed to:
treating all students with respect and courtesy;
ensuring all students are treated equally and fairly , and
maintaining currency in their vocational field of expertise and training and assessment practices.
Parade College – RTO Division will notify students as soon as practicable in the event
that:
there is a change of RTO ownership, or
there are any changes to or new third party arrangements in the delivery of services.
Students are expected to:
display a commitment to learning and to achieving success;
be responsible and to be accountable for their own learning, behaviour and decisions;
actively participate in all activities and learning experiences;
report to class promptly each day, ready and willing to actively participate;
be accountable for punctuality and attendance;
use acceptable language and be polite. (Verbal abuse, offensive language and disrespect are unacceptable and will not be tolerated);
wear clothing and shoes suitable to undertake the course.
work in harmony and respect the rights and opinions of other students;
treat others as they themselves would like to be treated;
stay within the designated areas and not distract other classes being conducted;
value and care for all Parade College property, and
be free of the influence of alcohol and drugs.
Any breach of this code may result in disciplinary action.
Complaints and Appeals If you have a concern about any aspect of your course, or if a problem arises between you
and another student, or you and a member of staff, there are a number of options available
to you which are detailed in the Parade College – RTO Division Complaint and Appeals
procedure, available on the RTO Division section of the Parade College web site.
Confidentiality and privacy Parade College is bound by the Privacy Act 1988 (Commonwealth) and will only use
information provided by you for the purpose that it has been collected and will seek consent
to pass any information onto a third party.
What kind of personal information does Parade College collect?
The type of information Parade College collects and holds includes, but is not limited to:
Student enrolment details
Course details and progress
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Student results
How will Parade College use personal information as provided by or for a student?
Parade College will use personal information it collects for the primary purpose of
registration in courses and sending out statements and certificates, or correspondence
relevant to this, and for other purposes to which the student has consented.
Who might Parade College disclose personal information to?
Parade College may need to give personal information held about an individual to:
Government departments as directed and required;
Medical practitioners as directed and required;
People providing services to Parade College, including trainers, and for
Legal purposes.
Management and security of personal information
Parade’s staff are required to respect the confidentiality of students’ personal information
and the privacy of individuals.
Parade College has in place steps to protect the personal information Parade College holds
from misuse, loss, unauthorised access, modification or disclosure by use of various
methods including locked storage of paper records and password protected access rights to
computerised records.
Course Outcomes
Parade College - RTO Division does not guarantee:
that you will successfully complete a course, or
that you can complete a course in a manner which does not meet the training and
assessment requirements of that course, or
that you will obtain a particular employment outcome where this is outside the control
of Parade College.
Parade College however is committed to providing you with an engaging, positive and
productive training and learning experience. We will work with you to develop the
knowledge and skills required by the specialist industry course you have selected. We
encourage you to be actively involved in the learning process and make the most of our
trainers’ skills, knowledge and experience.
Disciplinary Procedures
Parade College – RTO Division adheres to the principles of adult learning, aims to create a
learning environment that facilitates the learning of all students without interference or
disturbance from others, and encourages students to respect and protect the rights of
others. Students are expected to adhere to the Code of Conduct and behave in a
professional manner at all times.
Students who are in breach of the Code of Conduct may face disciplinary action. Breaches include but are not limited to:
wilful damage or removal of Parade College property
assault or harassment (physical or verbal)
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cheating or attempting to cheat or assisting any other student to cheat by any means
negligent or disorderly conduct towards a staff member or student
being under the influence of alcohol or drugs
smoking on campus including grounds and buildings
infringing copyright.
In addition students should also note that enrolment may be suspended or discontinued by
Parade College for:
behaviour that threatens the safety of others, interferes with the duties of staff or other participant’s study, damages or threatens Parade College property, or the good order of Parade College;
non payment of course/module/unit fees, or
a second incident of cheating or plagiarism.
Dress Codes
Parade College requires all students to be dressed in attire appropriate to the course they
are studying. For safety reasons most courses require the wearing of specialised footwear
and clothing when doing practical work. You will be notified of such requirements prior to
course commencement.
Drugs and Alcohol
Non prescription drugs, substances and alcohol are not permitted in training or assessment
rooms. Offenders will be subject to disciplinary action and police action may also be taken.
Enrolment process
The enrolment process allows Parade College – RTO Division to collect accurate and true
information on individual students and their programs of study. This information enables us
to plan our resources and enables us to help identify the learning needs of each student. By
filling out the enrolment form it will also ensure that our state and federal government
regulatory requirements are met.
Completion of the Enrolment Form is compulsory and extremely important for any course
which you wish to complete. Every field in the enrolment form requires your attention and
completion.
Enrolment data is collected and stored electronically, and the original copy is filed in your
individual student file. Parade College accepts all students right to privacy and will treat all
student information provided at enrolment confidentially.
Equal Opportunity
Parade College – RTO Division will not engage in discrimination towards any group or
individual in any form, inclusive of: gender, race, nationality, religion, physical or intellectual
disability, age or physical disease. This commitment applies to all services and operations
of the RTO, including course selection, assessment, and student services.
Parade College – RTO Division will endeavour to provide assistance and support services to
those students with special learning needs or those facing particular difficulties. Whilst
Parade College – RTO Division will make every effort to accommodate the special needs of
individuals, in those instances where successful course completion is unlikely. Parade
March 2017 – V1.6 Page | 8
College – RTO Division will advise the applicant/student and assist the applicant/student in
identifying a suitable alternative.
Feedback
Student Satisfaction
Your feedback is important to us, so please provide us with your thoughts at any time during
the course. A formal feedback process, via written surveys, will be conducted on course
completion and we thank you for taking the time to complete these. If for any reason you
have a concern about any aspect of the course or believe you did not receive the training
and assessment services for which you enrolled then please raise this with a member of the
RTO team or via our Complaints and Appeals Procedure.
Parent/Guardian Satisfaction
Similarly, parental/guardian feedback is also important to us. Parents/guardians will be
informed of student progress via school reports and parent/teacher interviews with the latter
providing a useful opportunity for parents/guardians to directly comment on the course and
give their views of student progress. If for any reason parents/guardians have a concern
about any aspect of the course or believe the provision of training and assessment services
do not align with those publicised by the College, then please raise this with a member of the
RTO team or via our Complaints and Appeals Procedure.
Fees and charges
VET course fees will be set by the College Board on an annual basis. As a school based RTO parents/guardians are responsible for the payment of all fees and
charges associated with each course, including VET courses. In Term 4 of each school year
parents/guardians of Parade students who enrol in the Parade College - RTO division,
receive a detailed fee invoice from the College which itemises such fees and charges
applicable to the following year. This information will also be available via the Parade
College website.
External students will receive a detailed fee schedule at the information evening.
All advertised fees will be inclusive of tuition, materials and GST.
In Term 1 of the school year, Parade College will forward, by postal mail or email, a fee
invoice for College fees inclusive of the VET Training charge to the parent/guardian or
responsible organisation for payment.
Payment of fees can be made by cash, cheque, money order or credit card, in person, by
mail or telephone.
Language, Literacy and Numeracy (LLN) Support
In order to successfully complete courses offered at Parade College – RTO Division you will
need to be able to:
read and comprehend simple texts and write a range of short texts in a number of
contexts which may be inter related.
March 2017 – V1.6 Page | 9
use and respond to language around everyday subject matter and as you progress in
your course use the language and terminology specific to your area of study.
deal with calculations either manually and/or using a calculator on an as required
basis.
Prior to enrolling in your course of study, you will be asked to complete a language, literacy
and numeracy assessment. The outcomes of this assessment will determine your suitability
for the course, and to identify whether you need additional language, literacy and numeracy
assistance during your chosen course. If during your course of study, you have language,
literacy or numeracy concerns that may inhibit your participation or progress in the course,
please let your teacher know. We will make reasonable efforts to modify delivery and
assessment procedures, and provide additional assistance and services to support your
participation and progress.
Legislation
As a registered training organisation Parade College – RTO Division is required to comply
with relevant Commonwealth and State legislation including but not limited to:
National Vocational Education and Training Regulator Act 2011 (Cwth)
Privacy Act 1988 (Cwth)
Occupational Health and Safety Act 2004 (Vic)
Copyright Act 1968 (Cwth)
Sex Discrimination Act 1984 (Cwth)
Racial Discrimination Act 1975 (Cwth)
Equal Opportunity Act 1995 (Vic)
Student Identifiers Act 2014 (Cwth)
So how does this affect you? As a course participant you can be assured that the policies,
procedures, training and assessment of Parade College – RTO Division meets the
requirements of this legislation.
You also need to be aware that by participating in a course at Parade College – RTO
Division you also have obligations under this legislation. For example
Taking photographs or filming other participants or staff without their permission would
be viewed as a breach of their privacy. This also includes posting on Face Book and
other social media.
Recording conversations or trainer presentations without permission would also be
viewed as a breach of privacy, and in the case of presentations would contravene our
intellectual property rights.
With regard to the Occupational Health and Safety Act 2004 (Vic), Parade College –
RTO Division is committed to ensuring that students and staff are safe from injury and
risk to health and welfare while on our premises. You must observe safety regulations
and wear safety clothing and footwear during classes and work placements which
require such precautions. You must also use any safety equipment that the course
requires. You may be refused entry to a class or work placement if you are not wearing
the appropriate safety clothing and footwear or fail to abide by safety procedures.
March 2017 – V1.6 Page | 10
Course participants need to ensure that they do not contravene copyright legislation, by
acknowledging all sources of information and as a general guide limiting the amount of
material copied to 10% of the total document/book.
Ensuring by word or deed you do not engage in discriminatory behaviour. Be particularly
mindful of jokes, nicknames, generalisations about individuals or groups, political
comment which may be offensive to other students.
Course participants should also be aware that Parade College – RTO Division operations
and all courses offered by us comply with national standards for vocational education and
training providers. Parade College – RTO Division is responsible for the quality of training
and assessment, and must meet these national standards in order to deliver and assess
nationally recognised training and issue nationally recognised qualifications. So you can be
assured that the courses you undertake have been quality assured.
For more information about how this legislation and/or these requirements may affect your
participation in our courses ask a member of the training team.
Credit Transfer – Recognition of Prior Learning (RPL)
Credit transfer is the granting of credit to an individual for units of competency/modules
previously completed. The application process determines the extent to which your initial
course’s units of competency/modules are equivalent to the required competency/module
outcomes, or standards in a qualification.
Credit transfer:
Recognises the qualifications and statements of attainment issued by any other RTO, or
applies where a unit of competency/module previously attained does not have the same
unit code or unit title; however the Training Package states that it is equivalent to the unit
of competency being sought.
Credit Transfer can also be applied to other certification and formal learning such as
tertiary qualifications where equivalence can be demonstrated.
You will be required to attach a certified copy of the qualification, statement of attainment
and/or certificate issued by the training provider where you completed your course. Please
be aware that Parade College staff will contact the training provider to verify the authenticity
of qualifications, statements of attainment and certificates. If direct recognition is clearly
established you will receive full status and not be required to undertake additional training
and assessments. If equivalence, College staff will undertake a gap analysis and inform you
of the outcome in writing. No fees apply to Credit Transfer.
If you think that you might able to apply for a credit transfer, talk to the Executive Officer
RTO.
Recognition of Prior Learning (RPL) recognises the knowledge and skills you have gained
through previous informal training, and past work and life experience. Your prior training and
experience must be deemed equivalent to the units you will be undertaking within your
March 2017 – V1.6 Page | 11
course, as Parade College – RTO Division must be satisfied that you are ‘competent’ in
these unit/s prior to granting the RPL.
As a result, the granting of RPL is not always automatic, depending on when your prior
learning/experience occurred and how this translates into the units in which you are
enrolling. You may need to undergo some testing prior to RPL being granted. In other
instances, your provision of transcripts with past results may be sufficient.
If you are granted RPL, you will be partially or fully exempt from completing those parts of
your course.
Applying for RPL
If you think that you might be able to apply for RPL, talk to the Executive Officer RTO
preferably before or at the start of course commencement.
You will be provided with a RPL Application Kit which includes an application form, a self
assessment tool, and instructions. A separate appointment will generally need to be made
to assess your RPL application, and an RPL Assessment Fee will apply. Details of RPL fees
are provided within the RPL Kit.
If you are confused about whether to apply for credit transfer or recognition of prior learning,
don’t worry bring in your documentation and the Executive Officer RTO will assist you.
Occupational health and safety (OH&S) Parade College – RTO Division is committed to ensuring that students and staff are safe
from injury and risk to health and welfare while on our premises. Our RTO will endeavour to
meet its obligations under the Occupational Health and Safety Act 2004 (Victoria).
In summary:
All students need to identify any potential hazards in the training centre or surrounds and report any hazards to your trainer.
All students need to report to the trainer if any injury occurs during a training/assessment session and report to the first aid office and fill out an incident report.
All students must wear appropriate clothing, footwear and personal protective equipment whilst in the training centre as advised by your trainer.
All students should make themselves aware of fire exits and evacuation procedures.
OH&S principles are everyone’s responsibility and all people who use the facilities and equipment provided by Parade College need to be aware of correct behaviour and reporting methods for breaches of OH&S.
Refunds
Parade College is committed to a refund process which is prompt, accessible and easily
understood by students/clients.
Course cancellation: In the event of a training course being cancelled by Parade College –
RTO Division all students enrolled in the course will have the option of being transferred to a
later course or having a full refund of monies paid.
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Course withdrawal: In the event of a student withdrawing from the College RTO Division
during the year, there may be an entitlement to a partial refund or fee rebate in accordance
with the following policy:
If withdrawal occurs before 28th February 100% of the RTO related fees and levies is refundable
If withdrawal occurs after 28th February – 30th June 25% of the RTO related fees and levies is refundable
If withdrawal occurs after 30th June no refund of the RTO related fees and levies is applicable.
Cease to Operate as an RTO: In the event that Parade College – RTO Division ceases to
operate as an RTO, Parade College will:
Issue a Statement of Attainment to include all units of competency/modules you have
achieved a Competent Outcome for;
Refund the portion of the course which has not been delivered. The refund amount will
be calculated proportionally based on the units of competency/modules that have not
been delivered; and
To the best of our ability, refer you to another suitable RTO with the same qualification
on their scope of registration.
Replacement certificates
Student results are held by Parade College for a period of thirty years. If your certificate or
statement of attainment is lost, damaged or stolen you can contact our Student Services
Administration Officer to organise a replacement. Replacement certificates are issued at a
cost of $12.00. Please be aware that verification of personal details will be required prior to
re-issuance.
Smoking
Smoking is not permitted on campus including grounds and buildings.
Student Support Internal Parade College students have direct access to all support services provided by the wider College Student Social Services department. Learning assistance is available for students in class on a needs basis. Students from external schools may access College support services whilst on campus; and services of their home school when not undertaking studies at the Parade College campus. Internal support services you may find useful include:
a) Additional coaching from your teachers including phone and email contact.
b) Course materials available in alternative formats including hard copy, CD, memory stick.
c) Special consideration in assessment including reasonable adjustments.
d) Flexible delivery and assessment schedules.
e) Library and resource centre
f) Computer labs
g) Teacher supervised (after school) homework sessions
h) Access and/or referral to the Parade College Student Support Department including:
March 2017 – V1.6 Page | 13
Counselling services
Psychologist
Speech Therapist
Social Worker
Special education and student support teachers
External support services you may find useful include:
Service Contact Number Contact Email
Reading and Writing Hotline 1300 655 506 www.literacyline.edu.au
Disability Rights Victoria 1800 462 480
Lifeline 13 11 14 www.lifeline.org.au
Kids Help Line 1800 55 1800 www.kidshelpline.com.au
Third Party – Partner Arrangements Parade College may enter into a third party or partnership arrangement with other organisations for the delivery of training and assessment. If your course is provided by one of our partners you can be assured that they have been fully vetted and the services they deliver regularly monitored.
In such arrangements Parade College as the Registered Training Organisation retains responsibility for:
Your enrolment;
Issuing certification on satisfactory completion of nationally recognised training products;
Issuing documentation to meet any licensing requirements;
Course compliance i.e. that the service is delivered to the standard required by the national regulatory body;
Stepping up if a third party delivering training and assessment closes or ceases to deliver any part of the course that you are enrolled in, and
Notifying you should a third party be unable to fulfil its obligations in providing training and assessment services, or there are any changes to third party/partner arrangements.
We also have a role in managing and resolving any concerns, complaints and appeals. So, any issue you have may be raised with the third party/partner organisation, with us or both. Check out our Complaints and Appeals Policy via the College or third party website.
Training Parade College – RTO Division is committed to providing an engaging, positive and productive training and learning experience. We work closely with our students to develop the knowledge and skills required by the specialist industry. We offer a range of training methods including trainer presentations, small group work, practical demonstrations and work placements. We encourage you to be actively involved in the learning process and make the most of your time with our highly experienced and knowledgeable trainers.
Unique Student Identifier (USI) The USI scheme provides a national single authenticated online record of your training achievements. In this way you will have the ability to access and share your training records with a variety of stakeholders including other training providers, making enrolment and credit transfer more efficient. Over time other education sectors will join the scheme, providing a one stop repository of your training and education achievements.
March 2017 – V1.6 Page | 14
Parade College will only issue qualification certificates or statements of attainment to you after you have provided a verified USI. Alternatively, Parade College can apply for a USI on your behalf. To avoid delays in the issuance of certificates Parade College will ensure that USI’s are applied for or verified at the time of enrolment. Please note that security measures are in place to protect both digital and hard-copy records from loss, damage or unauthorised access.
Once you have read and understand the information within this Student Information Booklet please sign and date the acknowledgement on the
following page, and hand this to your teacher.
March 2017 – V1.6 Page | 16
Student Acknowledgement I confirm that I have received a copy of the Parade College – RTO Division Student Handbook, and have read and understand the information presented within the booklet. Student Signature: ____________________________________________________ Print Name: ______________________________________ Date: ______________
Students, once completed please remove this Page from the Booklet and give to your Teacher who will file it with your records.