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PAR CONFERENCEHomeland Defense
A Provider’s PerspectiveLessons from TMI
Dennis Feltyhttp://www.keystonehumanservices.org/
November 15, 2001
Homeland Defense -Purpose
The purpose of homeland defense is to minimize the threat and in the event of an attack minimize the damage and consequences.
As best as possible, protect the people for which we are responsible.
Assure that essential services continue to be available.
Assure the work of the organization continues.
Minimize the impact of the enemy threat.
Threat Analysis
Threat Impact Probability ThreatScore
Biological 2 10 = 20
Chemical 2 5 = 10
Nuclear(dirty bomb)
4 6 = 24
Nuclear(power plant)
6 6 = 36
Nuclear(detonation)
10 5 = 50
Mechanical 2 10 = 20
Cyber 1 7 = 7
Homeland Defense
Regional Evacuation
Almost all Homeland Defense threats have a potential for requiring a large-scale, rapid, regional evaluation.
Homeland Defense
Lessons from TMI A regional evacuation of 50 to several hundred miles is
probable. The threat area is primarily downwind. A decision to evacuate may be short notice. A coordinated evacuation order may not be possible. Communication resources may not be usable. In a crisis you will quickly loose your ability to evacuate. Government plans may not be adequate. Public information and media reports will be confusing,
contradictory and unreliable.
Homeland Defense
Lessons from TMI Agencies may want to make it a condition of employment that
all management staff must evacuate with the agency and may want to extend the requirement to all staff. Such a requirement must be contingent on an adequate evacuation plan that assures the security of employee family members. Benefits of evacuating with the agency include:
Continued employment, benefits and income. Employment opportunity and income for family members. Priority access to resources and information. Payment of evacuation expenses. Fulfilling responsibility to family and people supported.
Homeland Defense
Lessons from TMI There must be an expectation that all staff will
report to work in the event of a regional crisis. This expectation should be established in advance and may be a condition of employment.
Management and executive staff must have this requirement as a clear condition of
employment.
Mechanical Explosive Biological Chemical Nuclear Cyber
Homeland Defense Plan I. Identification of Threats
Delegated evacuation decision and accountability Role of consumers and their families Role of employees and their families
Benefits of Homeland Defense Policy to employeesEmployment of family membersReimbursement of evacuation expenses
Accessibility of plan and procedures Supplies and equipment Redundant email addresses and web URLs Leadership emergency contact information
Cell phone numbersPrimary email addressesSecondary email addressesParent and sibling contact information
Homeland Defense Plan II. Regional Evacuation Procedures &
Policies
Homeland Defense Plan III. Regional Evacuation Sites
Multiple sites identified in planGeographic diversity - upwind of prevailing windsAdequate distance
Contact and location information on evacuation sites
Advance decision on evacuation scenarios Mutual support evacuation agreements
Contact numbers during and after evacuation Where and how to report in Appointment of Information Officer(s)
Role of internet Reports to and communication with funders, counties and states Contact with family members Leadership home office capacity Laptop computers for leadership staff
Internet access Homeland Defense Plan Agency policies and procedures Agency contact information Table of organization Address, directions, staff names and phone number of each home Name and address of persons served Family contact information for persons served
Cell phones for leadership staff
Homeland Defense PlanIV. Communication
Access to records and contact information Medication and prescriptions Health care Evacuation care of medically fragile persons Identification
ConsumerEmployee
Ability to train new workers Food Water Medical and first aid supplies Deployment of resources to need areas Consolidation Who will be evacuated and who is responsible for their own safety
Homeland Defense PlanVI. Program and Services
Access to cash, lines of credit and accounts payable functions Ability to meet and issue payroll Ability to employ family members and other workers Ability to bill Role of bank
Access to banking servicesAccess to lines of credit
Redundant Internet and email capabilityRedundant ISP and web hosting capacityAbility of senior staff to author web pages and FTPMultiple email addresses
Communication administration Recovery of costs and losses
Homeland Defense PlanV. Administration
Homeland Defense PlanVI. Media and Public Information
Press releases Media contacts Death and injury notification
FamilyMediaInternet
Death and injury benefits
Homeland Defense PlanVII. Governance
Contact information for Board Members Decision making during homeland
emergency Board Member check-in policy Board Member briefing policy
Laptop computers for leadership staff might include: Internet access Homeland Defense Plan Agency policies and procedures Agency contact information Table of organization Address, directions, staff names and phone number of each home Name and address of persons served Family contact information for persons served Board of Directors contact information Web authoring software FTP software with access codes Web site accessible on hard drive
Laptop Computers
Reports from the World Trade Center attack suggest that companies that had employees with extensive home office capacity did better in being able to restore and maintain operations. Such resources for leadership staff located at their home might include:
Computer Internet access Email (primary and secondary) Fax Phone All information provided for “Leadership Laptops” Web authoring software (Front Page) File Transfer Protocol (FTP) software with necessary access
codes
Home Office Capacity
In a serious attack the internet is likely to be one of the more stable and accessible communication options. The agency web site can serve as a source of general information on evacuation, location of consumers and staff, contact information, evacuation plans, policies and procedures, etc. Leadership staff should have laptops with web authoring software and file transfer protocol with necessary access codes. During a Homeland Defense Emergency the agency web might include:
General information Homeland Defense Plan Contact and check-in information
Staff Consumers Families Location of evacuation sites
Role of the Internet
Homeland Defense
Role of Employee Families
Must not require employee to choose between work and family! Establish and communicate significant benefits of evacuating with the
agency. Establish and communicate evacuation plan. Provide for safety and support of family during evacuation. If employee evacuates with their family, require each employee to take
one to two persons with them. Establish expectation that family members will work and will be paid as
needed. Reimburse employee for evacuation expenses including family related
costs (keep receipts). Provide post trauma incident debriefing
Homeland Defense
Mutual Support Agreement
24 hour phone answering during crisis Administrative support Computer and Internet support Staff and consumers supported as guests in homes Medical support for medically fragile persons Office space and resources Internet access Staffing support at evacuation locations