Our focus is on digital business and agile customer communication to help customers meet increasing demands in customer expe- rience, consolidation and speed of innovation. New challenges require new ways of thinking and a solid tech- nological foundation from which to drive and deliver long-term business value. Our answer is a business-enabled, high-productivity platform, providing omni channel customer communication and fast creation of dynamic and collaborative services for rapid innovation. Powered by Adaptive Case Management (ACM) and mobile, customers leverage Papyrus in a wide range of scenarios for enterprise mobilization and real-time integration of customer-facing and back-end activities – creating seamless customer journeys. • A single view of all customer activity • Seamless across traditional and digital business • Business empowerment for results • Smart business document design • Digital collaboration with Adaptive Case Management • High-productivity CCM platform • Front office and back office real-time collaboration • Native mobile business apps • Facilitated integration with existing applications • On-premise and cloud-ready The ISIS Papyrus Group is a unique expert player in enterprise software – we enable business applications for digital transfor- mation, operational enhancement and customer engagement. Communication and Process Platform search print anywhere call center chat social media e-mail mobile websites branch office BPM CRM Social DMS CCM ECM Marketing Customers Partners Sales [email protected] www.isis-papyrus.com Papyrus Platform : Facilitate Innovative Change Online channel apps, live chat, digital signature, Web and mobile apps 360° view of customer journey Inbound (Classify, Capture, Extract, Verify) Letter E-mail Phone Fax/SMS Letter E-mail Phone Fax/SMS Outbound (Batch, Online, Interactive, On-demand) Business Process (Workflow, User Trained Agent, Activity Recorder) Customer I S I S P a p y r u s - E n t e r p r i s e C o m m u n ic a ti o n a n d P r o c e s s P l a t f o r m S i n g l e V i e w o f C u s t o m e r C a s e P A P Y R U S E Y E u s e r i n t e r f a c e

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Our focus is on digital business and agile cus-tomer communication to help customers meet increasing demands in customer expe-rience, consolidation and speed of innovation.

New challenges require new ways of thinking and a solid tech-nological foundation from which to drive and deliver long-term business value. Our answer is a business-enabled, high-produc-tivity platform, providing omni channel customer communi-cation and fast creation of dynamic and collaborative services for rapid innovation. Powered by Adaptive Case Management (ACM) and mobile, customers leverage Papyrus in a wide range of scenarios for enterprise mobilization and real-time integration of customer-facing and back-end activities – creating seamless customer journeys.

• A single view of all customer activity

• Seamless across traditional and digital business

• Business empowerment for results

• Smart business document design

• Digital collaboration with Adaptive Case Management

• High-productivity CCM platform

• Front office and back office real-time collaboration

• Native mobile business apps

• Facilitated integration with existing applications

• On-premise and cloud-ready

The ISIS Papyrus Group is a unique expert player in enterprise software – we enable business applications for digital transfor-mation, operational enhancement and customer engagement.

Communication and Process Platform

searchprint anywherecall centerchatsocial mediae-mailmobilewebsitesbranch office

BPM

CRM

Social

DMS

CCM

ECM

Marketing

Customers Partners

Sales

[email protected] www.isis-papyrus.com