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A few lessons learnt in pandemic business continuity planning shared at the Inaugural Launch of Business Continuity Awareness Week (BCAW), Perth, Western Australia.
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Lesson learned in business continuity planning for a pandemic
It’s a bird; it’s a plane!No, it’s a threat & an opportunity
Christine F MillerConsultant
Business Continuity Manager
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Helping build business resilience
Overview�Business Continuity (BC) cycle�Some lessonslearnt in BC forpandemic pandemic preparedness & response
�What next?
2Helping build business resilience
3
1) Understanding the organisation/context
What is happening with
Helping build business resilience
What is happening with pandemic influenza?
Some International sourcesWorld Health Organisation (WHO)
http://www.who.int/csr/disease/avian_influenza/en/
US Centers for Disease Control & Prevention (CDC) http://www.cdc.gov/H1N1FLU/Prevention (CDC) http://www.cdc.gov/H1N1FLU/
Regina Phelps, EMS Solutions Inc http://emssolutionsinc.wordpress.com
Helping build business resilience
Nature (UK) http://www.nature.com / & Science (US) http://www.sciencemag.org/
W.H.O. CURRENT STATUS
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Some Australian sourcesAustralian Government Dept of Health & Ageing http://www.flupandemic.gov.au/internet/panflu/publi shing.nsf
Helping build business resilience
2) Determining Business Continuity Management (BCM) options
A separate pandemic BCP or
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A separate pandemic BCP or
or an all threats, all hazards BCP
Helping build business resilience
9Courtesy of Nick from Nearing Zero (NZ) http://www.nearingzero.net/250dpi/nz355.jpg
3) Developing & implementing Business Continuity Management (BCM) response
‘End to end’ Business Impact Analyses (BIAs)
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(BIAs)
Review Human Resources & Communications Recovery Procedures
Supply chain – 3 rd party providers, single or many points of failure
Helping build business resilience
Info
rma
tion
& C
om
mu
nica
tion
s Tech
no
log
y (IC
T)
Disa
ster R
eco
ve
ry P
lan
(DR
P)
COULD DO’s
30+ days
SHOULD DO’s
7+ days
When resuming normal
business beware of
resumption spikes
SHOULD HAVE’s
Business As Usual (BAU)B
usi
ne
ss I
mp
act
An
aly
sis
(BIA
)
Integration of BIA & e-business DRP
MTPDs
RTOs
Info
rma
tion
& C
om
mu
nica
tion
s Tech
no
log
y (IC
T)
Disa
ster R
eco
ve
ry P
lan
(DR
P)
7+ days
MUST DO’s
<7 days
REALLY MUST DO’sor Mission Critical Activities
(MCAs) i.e. core business
with little or no tolerance of
downtime
MUST HAVE’s
REALLY MUST HAVE’s
Bu
sin
ess
Im
pa
ct A
na
lysi
s (B
IA)
INCIDENT/CRISISa non-routine business disruption
4) Exercising, maintaining &reviewing
Critical staff (4)
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Critical staff (4)
Exercise, exercise, exercise!
Helping build business resilience
Pandemic business continuity exercises improve preparedness
WHAT NEXT?
Helping build business resilience
MEET YOUR PANDEMIC INFLUENZA THREATS
Hemaglutinin Neuraminidase
H1N1 H5N1
THREATS
Projections & options
European Centre for Disease Prevention & Control (ECDC)1889-2009 Pandemic history
17Estimated death rates 50-
100M1-4M 0.75M 14,000+
18
Any questions or comments?
All the best in your efforts to increase business/organisation’s resilience to pandemicas one of the many threats & hazards to manage
Chris Miller
[email protected] 113 250
Helping build business resilience