97050604 - rev. 7 - 10/2017

1

PAN-Hybrid Error guide

Firmware messages 0.x Codes - Generic Warnings 1.x Codes - Errors from MAIN board 3.x Codes - Warnings from KEYBOARD 4.x Codes - Warnings from CONVERTER board 4.x Codes - Errors from CONVERTER board 6.x Codes - Errors from CSENS board 7.x Codes - Errors from MSENS board (chinrest) 8.x Codes - Errors from GSENS board (detectors slot positioning board) 9.x Codes - Sensors errors 10.x Codes - Errors from INVERTER board (Column)

Software messages “DEV” codes - PC errors from device “HYB_CONN” codes - Ethernet connection errors “SDK” codes - Generic software errors “CALIB” codes - 2D calibration tool errors DTS/DOT codes - Software errors related to the DTS and DOT modules

97050604 - rev. 7 - 10/2017

2

Firmware messages

0.x Codes - Generic Warnings

Code Message Description/solution

0.1 X-ray Button released during exposure

Hold the X-ray emission button until the end of the procedure

0.2

X-ray Button not released at the end of examination

1) X-ray button was held for too long after the end of exposure (>15s)

2) A reset command was sent while the xray button was being pressed

3) The device exited the stand-by status while the xray button was being pressed

0.3 Emergency Button pressed Release the emergency stop button

0.4 POWER Circuit Board unable to communicate with MAIN Board

Turn off the unit, check CAN bus connections, wait 30sec and turn it back on. If the problem persists contact tech support.

0.5 KEYBOARD Circuit Board unable to communicate with MAIN Board

Turn off the unit, check CAN bus connections, wait 30sec and turn it back on. If the problem persists contact tech support.

0.6 CONVERTER Circuit Board unable to communicate with MAIN Board

Turn off the unit, check CAN bus connections, wait 30sec and turn it back on. If the problem persists contact tech support.

0.8 Circuit Board of CEPH-Detector Lift (CSENS) unable to communicate with MAIN Board

Turn off the unit, check CAN bus connections, wait 30sec and turn it back on. If the problem persists contact tech support.

0.9 Circuit Board of Headrest Lift (MSENS) unable to communicate with MAIN Board

Turn off the unit, check CAN bus connections, wait 30sec and turn it back on. If the problem persists contact tech support.

0.10 Circuit Board of Detectors Gear (GSENS) unable to communicate with MAIN Board

Turn off the unit, check CAN bus connections, wait 30sec and turn it back on. If the problem persists contact tech support.

0.11 Circuit Board of COLUMN-INVERTER unable to communicate with MAIN Board

Turn off the unit, check CAN bus connections, wait 30sec and turn it back on. If the problem persists contact tech support.

97050604 - rev. 7 - 10/2017

3

0.13 2D Detector failed to turn ON Check the removable sensor’s contacts. Unplug the sensor and plug it back.

0.14 X-Ray Start-Command aborted 1) Check Converter board diagnostic LEDs 2) Verify CAN connector (KCB1) on converter board

0.16 Relocate 2D Detector to PAN position

0.17 Relocate 2D Detector to CEPH position

0.18 Check correct position of CEPH Headrest

0.19 2D Detector is not recognized (run "Sensor registration") Please serialize the sensor (from unit calibration software on PC)

0.20 2D Detector not calibrated Calibrate the sensor (from unit calibration software on PC)

0.21 Serial Number Mismatch: not the same 2D Detector used for calibration Please serialize the sensor (from unit calibration software on PC)

0.22 Detected Open Door (interlock is active) Check interlock switch (door not closed?)

0.23 Image not downloaded from equipment, transfer to PC or USB before proceeding New exposure requested while previous has not been downloaded yet

0.24 Please wait for confirmation before press

The xray button was pressed before starting the cbct exam procedure. For CBCT exams, launch “Patient scan” from within NNT and wait for an explicit request before pressing the xray button.

0.25 CEPH enabled Only at first startup after CEPH arm installation, call tech support if persistent.

0.26 CMOS Time and Date Not Set. CMOS battery low?

Set time and date from PC/Check if clock battery on mainboard is dead

0.27 Device not configured Set configuration from PC

0.28 Device not calibrated Perform unit calibration

0.29 Please, let the patient release the bite, then press reset to move the chinrest to the new position

Chinrest is going to perform a long movement, so the patient must release the bite and let the chinrest free to move

97050604 - rev. 7 - 10/2017

4

0.30 Buttom pressed on startup Detected buttons pressed during startup. Verify that all the keyboard buttons are working properly.

0.31 USB Key not found

0.32 USB error on writing USB key not compatible / Corrupted / Full

0.33 Unable to move detector's gear automatically. Please, move it manually

97050604 - rev. 7 - 10/2017

5

1.x Codes - Errors from MAIN board

Code Message Description/solution

1.2 Error - Reset AXIS X Reset movement did not complete

1.3 Error - Reset AXIS Y

1.4 Error - Reset AXIS R

1.5 Error - Reset AXIS H

1.6 Error - Moving Axis X Movement to required position not completed

1.7 Error - Moving Axis Y Movement to required position not completed

1.8 Error - Moving Axis R Movement to required position not completed

1.9 Error - Moving Axis H Movement to required position not completed

1.10 Error - PRJ AXIS X Error while moving to required position during scan

1.11 Error - PRJ AXIS Y Error while moving to required position during scan

1.12 Error - PRJ AXIS R Error while moving to required position during scan

1.13 Error - PRJ AXIS H Error while moving to required position during scan

1.14 Column DAC error Replace the mainboard

1.15 Column ADC error Replace the mainboard

1.16 Column potentiometer error Check potentiometer and its cables/connectors

1.17 Column movement error Check potentiometer and its cables/connectors

1.18 File system mount error Restart device and retry | Replace the mainboard

1.19 File system error Restart device and retry | Replace the mainboard

1.20 Config file serialization error Restart device and retry

1.21 Config file de-serialization error Restart device and retry

1.22 Eeprom error Restart device and retry | Replace the mainboard

1.23 Error while loading PRJ from internal memory Restart device and retry | Replace the mainboard

1.24 Error during “move to” command, due to safety microswitch Restart device and retry | Replace the mainboard

97050604 - rev. 7 - 10/2017

6

1.25 Movement not permitted by collision detection system Restart device and NNT and retry

1.26 Reset procedure aborted, primary collimator movement request was rejected Check primary collimator it is not mechanically blocked and retry

1.27

CAN queues management error

Restart device and retry | Turn off and back on the unit. If Converter board is on but not communicating you will get warning 0.6. If converter is not powered check voltage (400V) on M2 connector. Check also CAN connector on KCB1.

1.28 Movement start scan error Restart device and retry

1.30 Movement start error on axis X Restart device and retry

1.31 Movement start error on axis Y Restart device and retry

1.32 Movement start error on axis R Restart device and retry

1.33 Movement start error on axis H Restart device and retry

1.34 X Axis not in reset position (± 0.1mm) Restart device and retry

1.35 Y Axis not in reset position (± 0.1mm) Restart device and retry

1.36 R Axis not in reset position (± 0.1°) Restart device and retry

1.37 H Axis not in reset position (± 0.1mm) Restart device and retry

1.38 Position error at start scan Restart device and retry

1.39 Reset position error Restart device and retry

1.40 The console brand does not match the one set on MAIN Please update FW to set correct brand

1.41 CAN0 diagnostic, 200 busOff count reached

Check cables and terminations on CAN bus (CAN0 – Converter, GSENS, CSENS, Main)

1.42 CAN1 diagnostic, 200 busOff count reached

Check cables and terminations on CAN bus (CAN1 – PFC,Main, Console, MSENS, Column inverter)

1.43 2D Sensor turning off timeout Check LVDS cable

1.44 Xray button pressed before starting 2D calibration Release Xray button and retry

1.45 Reset command not accepted Reset command sent during PARKING movement

1.46 Parking command not accepted Parking command sent during RESET movement

97050604 - rev. 7 - 10/2017

7

1.47 Unable to wake up from idle status

1.48 Unable to set voltage Retry and, if persists, reboot the device

1.49 PFC connection mismatch PFC board is plugged to a wrong CAN bus connector. Plug it to the correct connector and restart

1.50 CSENS connection mismatch CSENS board is plugged to a wrong CAN bus connector. Plug it to the correct connector and restart

1.51 MSENS connection mismatch MSENS board is plugged to a wrong CAN bus connector. Plug it to the correct connector and restart

1.52 GSENS connection mismatch GSENS board is plugged to a wrong CAN bus connector. Plug it to the correct connector and restart

1.53 CONVERTER connection mismatch CONVERTER board is plugged to a wrong CAN bus connector. Plug it to the correct connector and restart

1.54 KEYBOARD connection mismatch KEYBOARD board is plugged to a wrong CAN bus connector. Plug it to the correct connector and restart

1.55 INVERTER connection mismatch INVERTER board is plugged to a wrong CAN bus connector. Plug it to the correct connector and restart

1.56 Unable to perform the parking procedure Check correct movements of ceph sensor slide and detectors gear

1.57 Reset command aborted from CSENS board Retry and, if persists, reboot the device

1.58 Reset command aborted from MSENS board Retry and, if persists, reboot the device

1.59 Reset command aborted from GSENS board Retry and, if persists, reboot the device

1.60 Reset command aborted from CONVERTER board Retry and, if persists, reboot the device

1.61 Converter configuration missing: using default calibration values.

Perform tube head calibration using the service menu of the 2D calibration tool

1.62 Timeout on setting the x-ray shot values (kV or mA)

Retry and, if persists, check the cables between mainboard and converter.

1.63 Error in the synchronized movement between the column and the chinrest

Problems with chinrest or column

1.64 Dip-switch of the Inverter board is not consistent

Inverter board dip swithes must be set to 1 0 0 1

97050604 - rev. 7 - 10/2017

8

2.x Codes - Errors from PFC

2.1 Under voltage Problems with power supply or PFC board fault

2.2 Over voltage Problems with power supply or PFC board fault

3.x Codes - Warnings from KEYBOARD

Code Message Description/solution

3.1 Incompatibile version: please update the firmware

The keyboard firmware version is not compatible with the firmware loaded on the other boards. Launch a global firmware update procedure to align firmware versions.

3.2 Please wait, system update in progress...

A firmware update procedure is in progress: wait until the procedure is completed. Do not turn off the device.

3.3 Console does not see the presence of the MAIN in the CAN-BUS

Turn off and turn on the machine if it persists, check the cable CAN bus and MAIN board if he has problems with some red LED.

4.x Codes - Warnings from CONVERTER board

Code Message Description/solution

4.1 Voltage too low on 400V line If persistent, check 400V coming from PFC board, otherwise possible converter board fault

4.2 Voltage too high on 400V line If persistent, check 400V coming from PFC board, otherwise possible converter board fault

4.4 X-ray tube-head not connected Check feedbacks cable connection. If persistent replace converter board or monoblock.

4.5 Monoblock oil temperature too high

If persistent replace monoblock or converter board

4.6 Circuit board temperature too high

If persistent replace converter board.

4.7 Generic software error This error is obsolete. Update the firmware of the converter board

4.8 Monoblock oil temperature close to the limit

If persistent replace monoblock or converter board

4.9 Circuit board temperature close to the limit

If persistent replace converter board

4.10 Invalid parameters Retry and, if persistent, reboot the device

97050604 - rev. 7 - 10/2017

9

4.11 Parameter refresh error (during emission)

Retry and, if persistent, reboot the device

4.12 Door open during x-ray emission If the problem persists, verify the interlock circuit

4.13 Converter board is OFF Check converter board connection and its cables

4.14 Circuit board cooling in progress...

Wait for cooling down and retry

4.x Codes - Errors from CONVERTER board

4.30 Filament broken If persistent replace converter board or monoblock.

4.31 Excessive anodic voltage If persistent replace converter board or monoblock.

4.32 Unbalanced anodic voltage If persistent replace converter board or monoblock.

4.33 Excessive anodic current If persistent replace converter board or monoblock.

4.34 Excessive inverter current If persistent replace converter board or monoblock.

4.35 Generator short circuit If persistent replace converter board or monoblock.

4.36 Actual emission time longer than preset time

FW error on mainboard or converter

4.37 Watchdog triggered FW error on mainboard or converter

4.39 Exposure aborted Xray button released, interlock open or emergency button pressed

4.40 Y axis primary collimator movement error

Check primary collimator to verifiy it is not mechanically blocked and retry

4.41 X axis primary collimator movement error

Check primary collimator to verifiy it is not mechanically blocked and retry

4.42 Y axis primary collimator movement error

Optical switch not reached during reset. Check primary collimator to verifiy it is not mechanically blocked and retry

4.43 X axis primary collimator movement error

Optical switch not reached during reset. Check primary collimator to verifiy it is not mechanically blocked and retry

4.44 Unexpected converter board status FW error on mainboard or converter

4.45 Unhandled error Restart device and retry

97050604 - rev. 7 - 10/2017

10

6.x Codes - Errors from CSENS board

Code Message Description/solution

6.1 Movement timeout Check sensor slide is not mechanically blocked

6.2 Movement command not performed Check sensor slide is not mechanically blocked

6.3 Incoherent status Restart device and retry

6.4 Generic error (failed to set status to IDLE or UPDATE, movement in progress?)

FW error on CSENS or mainboard

6.5 Invalid parameter or wrong command

FW error on CSENS or mainboard

6.6 Invalid position FW error on CSENS or mainboard

6.7 Axis reset timeout Motor not moving, check motor

6.8 Potentiometer error Check potentiometers connectors

6.9 Aborted command Restart device and retry

6.10 Incoherent axis movement Restart device and retry

7.x Codes - Errors from MSENS board (chinrest)

Code Message Description/solution

7.1 Movement timeout Check chinrest slide is not mechanically blocked

7.2 Movement command not performed Check chinrest slide is not mechanically blocked

7.3 Incoherent status Restart device and retry

7.4 Generic error (failed to set status to IDLE or UPDATE, movement in progress?)

FW error on MSENS or mainboard

7.5 Invalid parameter or wrong command

FW error on MSENS or mainboard

7.6 Invalid position FW error on MSENS or mainboard

7.7 Axis reset timeout Motor not moving, check motor

7.8 - -

7.9 Aborted command Restart device and retry

7.10 Incoherent axis movement Restart device and retry

97050604 - rev. 7 - 10/2017

11

7.11 Chinrest has reached its mechanical stop

Press reset and retry

7.12 Not Change Limit Press reset and retry or FW/SW error

8.x Codes - Errors from GSENS board (detectors slot pos itioning board)

Code Message Description/solution

8.1 Movement timeout Check sensor positioning motor is not mechanically blocked

8.2 Movement command not performed Check sensor positioning motor is not mechanically blocked

8.3 Incoherent status Restart device and retry

8.4 Generic error (failed to set status to IDLE or UPDATE, movement in progress?)

FW error on GSENS or mainboard

8.5 Invalid parameter or wrong command

FW error on GSENS or mainboard

8.6 Invalid position FW error on GSENS or mainboard

8.7 Axis reset timeout Motor not moving, check motor

8.8 - -

8.9 Aborted command Restart device and retry

8.10 Incoherent axis movement Restart device and retry

97050604 - rev. 7 - 10/2017

12

9.x Codes - Sensors errors

Cod. Messagge Description/solution

9.1 Sensor has lost connection during download

Connect/disconnect the sensor and repeat exposure | Connect/disconnect LVDS cable (green) and repeat exposure. If the problem persists contact tech support.

9.2 Sensor eeprom error Connect/disconnect the sensor and repeat exposure | Connect/disconnect LVDS cable (green) and repeat exposure. If the problem persists contact tech support.

9.3 Sensor programming error Connect/disconnect the sensor and repeat exposure | Connect/disconnect LVDS cable (green) and repeat exposure. If the problem persists contact tech support.

9.4 Emission started when sensor not ready

FW error on MAIN board.

9.5 Image column requested when download not complete

SW error un PC | FW error on mainboard. Check SW and FW version.

9.6 Download timeout Connect/disconnect the sensor and repeat exposure | Connect/disconnect LVDS cable (green) and repeat exposure. If the problem persists contact tech support.

9.7 Test image download failed Connect/disconnect the sensor and repeat exposure | Connect/disconnect LVDS cable (green) and repeat exposure. If the problem persists contact tech support.

9.8 AFE sensor error FW or HW error on mainboard.

9.9 Stop sensor performed with CBCT projection

FW error on mainboard.

97050604 - rev. 7 - 10/2017

13

10.x Codes - Errors from INVERTER board (Column)

Code Message Description/solution

10.1 Short circuit to ground Motor cables short circuit or inverter board failure or motor failure

10.2 Motor wire short circuit or IGBT module error

Motor cables short circuit or inverter board failure

10.3 Motor Overcurrent Motor cables short circuit or motor blocked

10.4 Current offset error If persistent replace column inverter board

10.5 Inverter board overtemperature Excessive use of column movement. Allow a few minutes for cooling down

10.6 Overvoltage 400V If persistent replace PFC board or column inverter board

10.7 -

10.8 Motor overtemperature Excessive use of column movement. Allow a few minutes for cooling down

10.9 Motor blocked Motor blocked or hall sensor cable disconnected

10.10 Motor overload Excessive force requested from motor, check column rails adjustment screws

10.11 Mainboard signal cable connection failure

Check signal cable connection (not CAN cable)

10.12 - -

10.13 Inverter board close to Overheating (not an error)

Excessive use of column movement. Allow a few minutes for cooling down

10.14 Wrong command Restart device and retry

10.15 Wrong parameter Restart device and retry

97050604 - rev. 7 - 10/2017

14

Software messages

“DEV” codes - PC errors from device

Cod. Meaning Description/solution

DEV 1 Update error: Lock not obtained look for the PC that has the lock and release it

DEV 2 Update error: Bad device ID Software version not compliant with mainboard firmware version; Ethernet comunication error. Retry

DEV 3 Update error: OPT busy Update command is received but device is not ready to update. Wait for machine stop and retry.

DEV 4 Update error: OPT not ready Software version not compliant with mainboard firmware version; Ethernet comunication error. Retry

DEV 5 Update error: FW prog Failed to create programming thread. Restart device and retry

DEV 6 Update error: FW size Not used

DEV 7 Update error: Crc error Software version not compliant with mainboard firmware version; Ethernet comunication error. Retry

DEV 8 Update error: timeout restart Warning no more present in current firmware version → please, update mainboard firmware

DEV 9 Update error: boot The board currently updated do not change it's property to bootable. Restart and retry if do not work change the board.

DEV 10 Update error: erase error The board currently updated do not erase flash. Restart and retry if do not work change the board.

DEV 11 Update error: write error The board currently updated do not write flash. Restart and retry if do not work change the board.

DEV 14 The updating board has failed entering in the upgrade state – Bootloader missing

Retry several times and, if the error persists, replace the updating board

DEV 15 The updating board has failed editing form the upgrade state

Reboot the device and test if the new firmware version is correctly loaded, in such case, ignore the error and continue. If it’s still not upgraded, retry

DEV 16 Keyboard update: write error Retry several times and, if the error persists, replace the keyboard

DEV 17 Keyboard update: write error Retry several times and, if the error persists, replace the Keyboard

DEV 18 Keyboard or Converter board update: write error

Retry several times and, if the error persists, replace the updating board

DEV 19 Keyboard update: write error Retry several times and, if the error persists, replace the Keyboard

DEV 20 Keyboard update: write error Retry several times and, if the error persists, replace the Keyboard

DEV 21 Keyboard update: write error Retry several times and, if the error persists, replace the Keyboard

DEV 22 Converter update: write error Retry several times and, if the error persists, replace the Converter board

DEV 30 PFC board update: PFC board Check PFC is on | Check PFC CAN cables | If the error

97050604 - rev. 7 - 10/2017

15

not detected on CAN bus persists, replace the PFC board

DEV 31 CONVERTER board update: CONVERTER board not detected on CAN bus

Check CONVERTER is on | Check CONVERTER CAN cables | If the error persists, replace the CONVERTER board

DEV 32 KEYBOARD update: KEYBOARD board not detected on CAN bus

Check KEYBOARD is on | Check KEYBOARD CAN cables | If the error persists, replace the KEYBOARD

DEV 33 CSENS board update: CSENS board not detected on CAN bus

Check CSENS is on | Check CSENS CAN cables | If the error persists, replace the CSENS board

DEV 34 MSENS board update: MSENS board not detected on CAN bus

Check MSENS is on | Check MSENS CAN cables | If the error persists, replace the MSENS board

DEV 35 GSENS board update: GSENS board not detected on CAN bus

Check GSENS is on | Check GSENS CAN cables | If the error persists, replace the GSENS board

DEV 36 INVERTER-COLUMN board update: INVERTER-COLUMN board not detected on CAN bus

Check INVERTER-COLUMN is on | Check INVERTER-COLUMN CAN cables | If the error persists, replace the INVERTER-COLUMN board

DEV 37 Emergency button pressed during fw update

Switch off the emergency button and retry

DEV -1 Generic error Restart application and device then retry

DEV -2 Lock not obtained look for the PC that as the lock and release it

DEV -3 Mainboard calibration file not found

Not used

DEV -4 Calibration file error: Sensor not present

Mount sensor and retry

DEV -5 Calibration file error: Flash write/read error

Retry, if the problem is persistent change the mainboard

DEV -6 Calibration file error: ID calibration file error

software version not compliant with mainboard firmware version

DEV -7 Calibration file error: Not ready Restart the device and retry

DEV -8 Calibration file error: Not enough memory

Restart the device and retry

DEV -9 Calibration file error: file size mismatch

Restart the device and retry

DEV -10 Calibration file error: E2P sensor error

Retry, if the problem is persistent change the sensor

DEV -11 Calibration file error: serial number mismatch

During sensor calibration restore: the restore file is not related to the sensor mounted on the device

DEV -12 Calibration file error: token mismatch

Software version not compliant with mainboard firmware version, if the problem is persistent change the mainboard

DEV -13 Device non ready A shot commad is received but machine is not ready. Send a reset command and wait for ready status

DEV -14 Device non ready for message A command is received but device is not ready. Send a reset command and retry.

DEV -15 No interlock A shot commad is received but interlock is not closed. Close interlock and retry.

DEV -16 Device not in run mode A shot commad is received but machine is not ready. Send a

97050604 - rev. 7 - 10/2017

16

reset command and wait for ready status

DEV -17 Device not in CBCT A CBCT shot commad is received but device is not in CBCT mode, select CBCT mode and retry.

DEV -18 Shot button pressed Release the button e retry

DEV -19 Converter not present or not ready

Verify emergency button | restart and retry| contact assistance

DEV -20 Kv or ma out of range SW/FW error report to UT | restart and retry

DEV -21 Timeout changing kV, converter didn't change the kV value on time

Restart the device and retry| contact assistance maybe is a CAN comunication problem

DEV -22 Timeout changing mA, converter didn't change the mA value on time

Restart the device and retry| contact assistance maybe is a CAN comunication problem

DEV -23 Emergency button pressed Reset emergency button

DEV -24 Service command rejected, current state does not accepts this command

Restart the device and retry

DEV -25 Loading projection error Verify Mainboard FW | change the mainboard

DEV -26 Abort Aquire Image command: A projection is already run

SW/FW error report to UT | restart and retry

DEV -27 Y offset command received, but the device in not in reset

Sent reset command and retry

DEV -28 Movement command rejected: device is already moving

Restart the device and retry

DEV -29 Y +/- offset command received, but the device in not in reset

Restart the device and retry

DEV -30 Command +/- is disabled Restart the device and retry

DEV -31 Column movement rejected: column is already moving

Software version not compliant with mainboard firmware version

DEV -32 Column movement rejected: column is in error ( ex: potentiometer error)

Restart the device and retry

DEV -33 Column position out of range Software version not compliant with mainboard firmware version

DEV -34 Set position turntable/slide/chinrest rejected: Device is in idle

Restart the device and retry

DEV -35 Collimator moving command rejected: Converter is not ready

Restart the device and retry

DEV -36 Collimator moving command rejected: Converter is not ready

Restart the device and retry

DEV -37 Converter not found Verify emergency button | restart and retry| contact assistance maybe CAN comunication problems

DEV -38 Collimator moving command rejected: collimator is already moving

Restart the device and retry

97050604 - rev. 7 - 10/2017

17

DEV -39 Collimator moving command rejected: CAN queue is full

Restart the device and retry

DEV -40 Command image info received but no image is present

Software version not compliant with mainboard firmware version

DEV -41 Image information status command rejected

Restart application and device then retry

DEV -42 2D calibration command rejected Restart application and device then retry

DEV -43 Command rejected because reset routine is in progress

Wait and retry

DEV -44 Command rejected because image download routine is in progress

Wait and retry

DEV -45 Command rejected because a scan is in progress

Wait and retry

DEV -46 CBCT field of view not available now

Restart NNT | Repeat NNT daily checks

DEV -47 CBCT exam resolution not available now

Restart NNT | Repeat NNT daily checks

DEV -48 CBCT chinrest position not available now

Restart NNT | Repeat NNT daily checks

DEV -49 CBCT region of interest not available now

Restart NNT | Repeat NNT daily checks

DEV -50 CEPH not configured Check device configuration

DEV -51 Detector gear not configured Check device configuration

DEV -52 Chinrest not configured Check device configuration

DEV -53 Patient size not recognized Restart application and device then retry

DEV -54 Sensor not configured Check device configuration

DEV -55 Error on reading/writing calibration data

Restart application and device then retry

DEV -56 Sensor not initialized Run sensor registration and retry | Replace the sensor

DEV -57 Memory error Restart application and device then retry | Replace the mainboard

DEV -58 Generic PC command error Restart application and device then retry

DEV -59 Bad command from PC Restart application and device then retry

DEV -60 Parameters out of range | Xray disabled because of a previous error

Press reset to delete the error | Restart application and retry

DEV -61 Bad calibration file Check calibration file

DEV -62 Detector gear command error Restart application and device then retry

DEV -63 Sensor slide command error Restart application and device then retry

DEV -64 Chinrest command error Restart application and device then retry

DEV -65 Device model not coherent Check device configuration

DEV -66 CBCT Fov configuration error Restart NNT | Repeat daily check | Reinstall NNT

DEV -67 Bad Brand Consol not compatible with device brand

97050604 - rev. 7 - 10/2017

18

DEV -68 Shot command rejected because cooling down is in progress

Wait 2 minutes and retry

DEV -69 Remote RX shot command rejected

Restart application and device then retry

DEV -70 Move command error Restart application and device then retry | Check kinematic group

DEV -71 Idle command rejected Restart application and device then retry

DEV -72 Standby command rejected Restart application and device then retry

DEV -73 USB-save ethernet command rejected

Restart application and device then retry

DEV -74 Inverter not configurated Change configuration

“HYB_CONN” codes - Ethernet connection errors

Cod. Meaning Description/solution

HYB_CONN 1 message too long software version not compliant with mainboard firmware version | check ethernet connection (cables / connectors / hub / switch / routers / wifi reachability)

HYB_CONN 2 bad message size software version not compliant with mainboard firmware version | check ethernet connection (cables / connectors / hub / switch / routers / wifi reachability)

HYB_CONN 3 bad message format software version not compliant with mainboard firmware version | check ethernet connection (cables / connectors / hub / switch / routers / wifi reachability)

HYB_CONN 4 device has closed the connection

restart the device

HYB_CONN 5 device does not responding to message

restart the device

HYB_CONN 6 device not responding to ping restart the device | verify the PC subnet | use direct connection between PC and device

HYB_CONN 7 Connection timeout. Device not responding or not exist

Check device Ip address | verify the PC subnet | use direct connection between PC and device

HYB_CONN 8 Socket Invalid. Send ethernet msg without connection.

Restart SW and check connection.

HYB_CONN 9 Ethernet not initialized. Send ethernet msg without connection.

Restart SW and check connection.

HYB_CONN 10 Wrong Device Model Check device Ip address | verify device model

“SDK” codes - Generic software errors Cod. Meaning Description/solution

SDK 1 Not implemented Retry | Restart the device and application and retry.

SDK 2 ID function parameter incorrect. Retry | Restart the device and application and retry.

97050604 - rev. 7 - 10/2017

19

SDK 3 Memory not available Retry | Restart the device and application and retry.

SDK 4 NOT LAUNCHED Retry | Restart the device and application and retry.

SDK 5 NULL POINTER parameter Retry | Restart the device and application and retry.

SDK 6 No calibration data Retry | Restart the device and application and retry.

SDK 7 Lost calibration data Retry | Restart the device and application and retry.

SDK 8 Wrong size parameters Retry | Restart the device and application and retry.

“CALIB” codes - 2D calibration tool errors

Cod. Meaning Description/solution

CALIB 1 Unexpected null pointer restart the application and retry

CALIB 2 try to reinitialize thread already running

restart the application and retry

CALIB 3 Routine source missing restart the application and retry

CALIB 4 Bad condition Wait and retry | Disconnect and reconnect the device | restart the application | Restart device

CALIB 5 Not allowed request Wait and retry | Disconnect and reconnect the device | restart the application | Restart device

CALIB 6 Dose out of limit Wait and retry | Disconnect and reconnect the device | restart the application | Restart device

CALIB 7 Control not taken Wait and retry | Take control |verify other device connected | Disconnect and reconnect the device | restart the application | Restart device

CALIB 8 COM port error Wait and retry | verify COM port | Verify RS232 cable | restart the application

CALIB 9 Wrong data from COM port Wait and retry | verify COM port | Verify RS232 cable | restart the application

CALIB 10 COM port time out Wait and retry | verify COM port | Verify RS232 cable | restart the application

CALIB 12 Leave control failed. Wait and retry | Disconnect and reconnect the device | restart the application | Restart device

CALIB 13 Not allowed request Verify connection | Wait and retry | Disconnect and reconnect the device | restart the application | Restart device

CALIB 14 Error opening file Verify file existing, access rights (read/write), available memory, name file

CALIB 15 Previous request pending Wait and retry | stop procedure |Disconnect and reconnect the device | restart the application | Restart device

CALIB 16 Not allowed request Wait and retry | Verify connection | verify other device connected|Disconnect and reconnect the device | restart the application | Restart device

CALIB 17 Not allowed request Wait and retry | Verify connection | verify other device connected|Disconnect and reconnect the device | restart the application | Restart device

CALIB 18 Control not taken Take control | Wait and retry | Verify other device connected | Disconnect and reconnect the device | restart the application |

97050604 - rev. 7 - 10/2017

20

Restart device

CALIB 19 Download Data failed Wait and retry | Verify connection | Disconnect and reconnect the device | Restart device

CALIB 20 Structure field missing Check FW version and application version | restart the application | Restart device

CALIB 21 Global data changed but not saved

Verify/Change data | Press save data button |

CALIB 22 Wrong value, conversion failed Verify/Change data | reload previous value | Disconnect and reconnect the device

CALIB 23 Refresh data still running Wait and retry | Disconnect and reconnect the device | restart the application | Restart device

CALIB 24 Board missing Check FW version and application version | Verify boards and cable connections

CALIB 25 Timeout request, previous request pending

Wait and retry | Stop procedure | Disconnect and reconnect the device | restart the application | Restart device

CALIB 26 Error writing file Verify file existing, access rights (read/write), available memory, name file

CALIB 27 Error reading file Verify file existing, access rights (read/write), available memory, name file

CALIB 28 Upload data failed Wait and retry | Verify connection | Disconnect and reconnect the device | Restart device

CALIB 29 Store data failed Wait and retry | Verify connection | Disconnect and reconnect the device | Restart device

CALIB 30 Read potenziometer failed Wait and retry | Verify boards and cable connections | Check potentiometer | Disconnect and reconnect the device | Restart device

CALIB 31 Wrong value Wait and retry | Check potentiometer | Check cable | Check board

CALIB 32 Read e2prom failed Wait and retry | Take control | Disconnect and reconnect the device | restart the application | Restart device | Check board

CALIB 33 Write e2prom failed Wait and retry | Take control | Disconnect and reconnect the device | restart the application | Restart device | Check board

CALIB 34 Dialog source missing restart the application and retry

CALIB 35 Remove file error Verify file existing, access rights (read/write), available memory, name file | Wait and retry | restart the application

CALIB 36 copy file error Verify file existing, access rights (read/write), available memory, name file | Wait and retry | restart the application

CALIB 37 Beam width test failed remove undesired objects between xray source and detector and retry | Wait and retry | press reset and retry | Check collimators | restart the application | Restart device

CALIB 38 Wrong image received remove undesidered objects between xray source and detector and retry | Wait and retry | Download last image and retry | Disconnect and reconnect the device | Verify collimators | Restart device

CALIB 39 Wrong value in calibration step remove undesired objects between xray source and detector and retry | Verify nasion position | Restart procedure | Verify

97050604 - rev. 7 - 10/2017

21

collimators | Disconnect and reconnect the device | Restart device

CALIB 42 Source code Case missing restart the application and retry

CALIB 43 previous step is running Wait and retry | Stop previous procedure | Disconnect and reconnect the device | Restart device | restart the application

CALIB 44 wrong data Verify/Change data | reload previous value | Disconnect and reconnect the device

CALIB 45 Image totally out of center Verify collimator positioning and restart procedure | remove undesidered objects between xray source and detector and retry | restart device | restart the application

CALIB 46 image not present Wait and retry | Verify connection | Verify collimator positioning | remove undesidered objects between xray source and detector and retry | Disconnect and reconnect the device | Restart device

CALIB 47 Timeout request Wait and retry | Stop procedure | Disconnect and reconnect the device | restart the application | Restart device

CALIB 48 Wrong value, curtains limit passed

Verify curtains/collimator positioning and movement| Verify/Change data | reload previous value | Verify/change curtains limit

CALIB 51 wrong image type or size Wait and retry | stop procedure | Download last image and retry | Disconnect and reconnect the device | Restart device

CALIB 52 sensor afe gain out of tolerance Verify alignment | Remove any object between tube and sensor | Check sensor | Restart device

CALIB 53 Afe gain value not found Verify alignment | Remove any object between tube and sensor | Check sensor | Restart device

CALIB 54 Too many blemish lines found Verify alignment | Remove any object between tube and sensor | Check sensor | Restart device | Check limit value for blemish

CALIB 55 GainMap failed

Verify alignment | Remove any object between tube and sensor | Check sensor | Restart device

CALIB 56 AFEGain MaxDiff out of tolerance

Verify alignment | Remove any object between tube and sensor | Check sensor | Restart device | Restart application

CALIB 58 Makedir failed Verify dir existing, access rights (read/write), available memory, name dir

CALIB 60 Error in positioning Wait and retry | Disconnect and reconnect the device | Restart device | restart the application

CALIB 61 Take control failed Take control | Wait and retry | Verify other device connected | Disconnect and reconnect the device | restart the application | Restart device

CALIB 62 GetConfiguration failed Wait and retry | Verify connection | Disconnect and reconnect the device | restart the application | Restart device

CALIB 63 SetConfiguration failed Wait and retry | Verify configuration data | Verify connection | Disconnect and reconnect the device | restart the application | Restart device

CALIB 64 Wrong value pixel for mean (algo afe gain)

Verify data | Verify connection | Download last image and retry |Check sensor |Restart device

CALIB 65 Wrong value graylevel Verify data | Verify parameters | Verify connection | Disconnect and reconnect the device | restart the application | Restart device

97050604 - rev. 7 - 10/2017

22

CALIB 66 Wrong parameter Verify parameters | Insert correct value and retry | reload previous value | Disconnect and reconnect the device | restart the application | Restart device

CALIB 67 Download image failed Verify connection | Wait and retry | Disconnect and reconnect the device | restart the application | Restart device

CALIB 68 SaveImage failed Verify dir existing, access rights (read/write), available memory, name file

CALIB 69 IP address missing Fill IP address field

CALIB 70 invalid IP address Insert valid IP address

CALIB 71 upload sensor data failed Wait and retry | Verify connection | Disconnect and reconnect the device | Check sensor | Restart device

CALIB 72 wrong parameter for sensor calibration

Verify data | Verify connection | Disconnect and reconnect the device | restart the application | Restart device

CALIB 73 Different version Update mainboard FW

CALIB 74 Different version Update the application

CALIB 75 device is configured for a new language

Set another language

CALIB 76 Restart device needed Restart device

CALIB 77 No device found Wait and retry | Verify connection | Restart device | restart the application

CALIB 78 Find device failed Wait and retry | Verify connection | Restart device | restart the application

CALIB 79 wake up failed Wait and retry | Verify connection | Restart device | restart the application

CALIB 80 Deserialize failed Verify connection | Check version | restart the application | Restart device

CALIB 81 Download sensor data failed Wait and retry | Verify connection | check sensor | Disconnect and reconnect the device | Restart device

CALIB 82 Store sensor data failed Wait and retry | Verify connection | Check sensor | Disconnect and reconnect the device | Restart device

CALIB 83 Serialize failed Verify connection | Check version | restart the application | Restart device

CALIB 84 Acquire trajectory image failed Wait and retry | Verify connection | Check sensor | Disconnect and reconnect the device | Restart device

CALIB 85 Acquire offset image ofailed Wait and retry | Verify connection | Check sensor | Disconnect and reconnect the device | Restart device

CALIB 86 Acquire static image failed Wait and retry | Verify connection | Check sensor | Disconnect and reconnect the device | Restart device

CALIB 87 Acquire TDI image failed Wait and retry | Verify connection | Check sensor | Disconnect and reconnect the device | Restart device

CALIB 88 allocation memory failed restart the application

CALIB 89 Serialize text failed Verify connection | Check version | restart the application | Restart device

CALIB 90 Deserialize text failed Verify connection | Check version | restart the application | Restart device

97050604 - rev. 7 - 10/2017

23

CALIB 91 reset axes failed Wait and retry | Verify connection | Check sensor | Restart device | restart the application

CALIB 92 wrong value for image size in sensor calibration

Verify data | Verify connection | Download last image and retry |Check sensor |Restart device | restart the application

CALIB 93 Download Raw Image failed Wait and retry | Verify connection | Check sensor | Restart device | restart the application

CALIB 94 Routine source missing restart the application

CALIB 95 XRayShot failed Wait and retry | Verify connection | Restart device | restart the application

CALIB 96 get data converter failed Wait and retry | Verify connection | Restart device | restart the application

CALIB 97 set data converter failed Wait and retry | Verify connection | Restart device | restart the application

CALIB 98 wrong converter file size Verify data | Verify connection | Check cable |Restart device

CALIB 99 set demo mode failed Wait and retry | Verify connection | Restart device | restart the application

CALIB 100 reset demo mode failed Wait and retry | Verify connection | Restart device | restart the application

CALIB 101 Update tool failed Wait and retry | Verify connection | Restart device | restart the application

CALIB 102 Move collimator failed Wait and retry | Verify data | Verify connection | Verify collimator | Reset axes | Restart device | restart the application

CALIB 103 send projection failed Wait and retry | Verify connection | Restart device | restart the application

CALIB 104 move column failed Verify column | Verify connection | Restart device | restart the application

CALIB 105 stop column failed Wait and retry | Verify column | Verify connection | Restart device | restart the application

CALIB 106 exit calib mode failed Wait and retry | Verify connection | Restart device | restart the application

CALIB 107 Auto shot interrupted (only in tubehead calibration and runin)

Verify connection | Verify interlock | Reset axes | Restart device | restart the application

CALIB 108 refresh image info failed Wait and retry | Verify data | verify connection | Restart device | restart the application

CALIB 109 move chinrest failed Wait and retry | Verify connection | Verify chinrest | Restart device | restart the application

CALIB 110 Standby failed Wait and retry | Verify connection | Restart device | restart the application

CALIB 111 Check firmware failed Verify connection | Verify tool version | Restart device | restart the application

CALIB 112 Not ready

Wait and retry | Press Reset | Restart procedure | Verify connection | Restart device | restart the application

CALIB 113 Unable to launch 2D beam limiter check tool

Verify connection | Verify tool version | Restart device | restart the application

97050604 - rev. 7 - 10/2017

24

DTS/DOT codes - Software errors related to the DT S and DOT modules

Cod. Meaning Description/solution

CODE: 1 HW key not present or not valid Check your hardware key options for DTS-DOT | Reinstall Driver Hw key

CODE: 2 Request Timeout Timeout for simple request | Restart the Application and retry

CODE: 3 Null pointer connection Wrong pointer passed to DtsComm | Restart the Application and retry

CODE: 4 Device disconnected Check connection. Restart the Application and retry

CODE: 5 Device exception See above“DEV”, ”HYB_CONN” e “SDK” error for meaning

CODE: 6 Thread Busy Internal error. Stop and retry action (Download, reconstruction..)

CODE: 7 Thread not start Internal error. Stop and retry action (Download, reconstruction..)

CODE: 8 Impossible to lock connection Check other applications that are having exclusive access the device | Restart Device

CODE: 9 Impossible save image Check your permission for write file | Close all files and folders | Reinstall Apllication

CODE: 10 Wrong exam Group Exam not compatible for DTS.

CODE: 11 Wrong exam Type Exam not compatible for DTS.

CODE: 12 Parameters Trajectory not valid Check LUT path Files | Reinstall Apllication

CODE: 13 error memory allocation Internal error. Stop and retry action (Download, reconstruction..)

CODE: 14 Null String parameters Internal error. Stop and retry action (Download, reconstruction..)

CODE: 15 Input file missed Check LUT path Files | Reinstall Apllication

CODE: 16 Device Status not ready Device in error, sevice standby. | Press reset | Select exam and press reset

CODE: 17 image not present Internal error. Stop and retry action (Download, reconstruction..)

CODE: 18 Incomplete download Internal error. Retry | Restart application

CODE: 19 Error processing image Check Sensor: not valid or not calibrated. | Error downloading image | Press Reset and retry

CODE: 20 Incomplete reconstruction Close and restart application

CODE: 21 Archive image not valid Internal error. Check image type

CODE: 22 DTS option not enable Check your hardware key options for DTS-DOT | Reinstall Driver Hw key

CODE: 23 Brand not valid Device brand not compatible with Hw key

CODE: 24 Image not downloaded Press reset, download image with another application | retry

CODE: 25 error parameter lut Change selection area and retry

CODE: 26 Device in standby mode Wake up device | Press reset

CODE: 27 Device in service mode Press reset