Pamela King Resume 2016

Pamela King Daly City, CA 94015

Cell: (650) 245-4181 email: [email protected]

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Objective

Secure employment in an Interim Team Coordinator position for a well-established organization with a stable environment where I

can maximize my skills, which will lead to a lasting relationship.

Highlights

25+ years of successful management and direct administrative support experience. Recognized as a reliable team leader as well as a

team player. Excellent communication and analytical skills in a multi-tasked project environment. Effective with organizing, training

and supervising employees. Proven ability to respond immediately and confidently to urgent tasks and situation. Sensitive and

responsive to the needs of co-workers and the company. Excellent record of honesty, dependability and reliable. Enthusiastic,

personable, professional in appearance and manner. An active listener by giving full attention to what other people are saying taking

time to understand the points being made and asking questions as appropriate

Professional Experience

Reimbursement Counselor, Lash Group, subsidiary of AmerisourceBergen (ABC), San Bruno May 2015 - Present

Collects and reviews all patient insurance benefit information, to the degree authorized by the SOP of the BMS HCV

program.

Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program

applications.

Completes and submits all necessary insurance forms and electronic claims to process the claims in a timely manner as

required by all third party payers. Researches and resolves any electronic claim denials.

Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and

accurate manner; escalates complaints accordingly.

Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff,

and case managers.

Reports any reimbursement trends/delays to supervisor (e.g. billing denials, claim denials, pricing errors, payments, etc.).

Processes any necessary insurance/patient correspondence.

Provides all necessary documentation required to expedite payments. This includes demographic, authorization/referrals,

National Provider Identification (NPI) number, and referring physicians.

Coordinates with inter-departmental associates to obtain appropriate medical records as they relate to the reimbursement

process.

Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation.

Communicates effectively to payers and/or claims clearinghouse to ensure accurate and timely electronically filed claims.

Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercises judgment

within defined standard operating procedures to determine appropriate action.

Typically receives little instruction on day-to-day work, general instructions on new assignments.

Performs related duties as assigned.

Benefits Verification Specialty-Contractor, Insight Global, Lash Group, subsidiary of ABC, San Bruno Nov 2014 – May 2015

Verify insurance benefits to determine cost share amounts for patients and HCPs

Make and receive calls regarding the status of prior authorizations, patient privacy forms, and insurance eligibility

Maintains frequent phone contact with third party customer service representatives, pharmacy staff and case managers and

document in the pPlus system, accordingly

Collect any updated patient demographics and insurance information and enter in the pPlus system to keep data current

Typically receives little instruction on day-to-day work and general instruction on new assignments

Exercises judgment within defined standard operating procedures to determine appropriate action

Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory and legal

requirements

Provide feedback to the Nutropin GPS management team on an as-needed basis

Additional duties as assigned by management

mailto:[email protected]



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Administrative Assistant, Franklin Templeton Investments, San Mateo Dec 2010 – Nov 2012

Primary support to various Portfolio Managers and Investment Analysts

Coordinate activities with other administrative professionals within the department, such as department staff meetings and

off-site client meetings

Review trades for discrepancies via hardcopy reports

Process and submit expense reports via extensity

Provide electronic and hardcopy GMAX fund reports to immediate team members

Assist with all International & Domestic travel arrangements (flight, hotel, contacts, meetings, etc.)

Maintain customer files by creating, copying, faxing, and filing accordingly

Maintain all electronic/hard copy files related to project (fund prospectus, SAI, Annual Reports)

Prepare and distribute all internal and external mail

Order and maintain office supplies, as needed

Work with external company to maintain all computers and internet service

Office Manager, Stallion Rooter & Plumbing, Inc., San Mateo Mar 2010 – Oct 2010

Interviewed and hired employees to develop a seamless team dynamic

Dispatch, process and approve work orders, payroll and various warehouse assignments to 5 technicians

Completed monthly profit and loss statement and balance sheets to keep owner abreast of business finances

Put my best effort forward to resolve employee or client discrepancies in a timely fashion

Administrative Assistant-Contractor, Aerotech Staffing Agency, Loc: Genentech, Inc., So. San Francisco Dec 2009 – Jan 2010

Administrative support for the Research Pathology Department

Electronically process pathology reports in PathLIMS as well as shipping manifests in the CRO shipping documents and

imaging file

Maintain all electronic/hard copy files related to project

Office Manager, MSB (Bookkeeping, Payroll & Tax Preparation) & Baytex Kitchen & Bath (Sales), Burlingame

Dec 2006 – Jun 2009

Training and supervising Administrative Associate on all office projects

Processed client payroll via QuickBooks software

Completed monthly profit and loss statement and balance sheets, reconciled bank statements, prepared year-end tax data

reports

Approved vendor invoices for payment, with check signing authority and total business bank account access

Greet and assist clients with kitchen & bath retail orders, coordinated installation with various contractors maintained

inventory & delivered products

Clinical Trials Coordinator, Specialty Bio-Therapeutics/Medical Affairs, Genentech, Inc., So, San Francisco Jun 1999 – Jan 2006

Performed multiple tasks to support study conduct of Myocardial Infarction (Phase IV) & the Lucentis (Phase III) program

Utilizes and maintains standard Medical Affairs tracking tools

Requests, maintains and provides accurate study information to internal and external audiences

Performs initial review of regulatory and required study documents

Requests and tracks confidentiality agreements

Responsible for inventory management of non-clinical supply materials

Works in conjunction with external event planning facilities to coordinate activities/events for study meetings; advisory

board, investigator, team building and sales

Coordinates internal development/commercial study activities (i.e. newsletters)

Applies basic knowledge of therapeutic area and drug development (investigational, observational, surveillance)

(Promoted from Senior Administrative Assistant to Clinical Trial Coordinator)




3

Administrative Assistant, Clinical Operations, National Imaging Associates, San Bruno May 1997 - Jun 1999

Primary support to the director of clinical operations and the director of call center operations

Operations liaison to Human Resources.

Handle telephonic and correspondence customer relations with patients and health plan

Handle arrangements, preparation and documents for all contract reviews

Arrange meetings, travel, process expense reports and maintain office equipment and supplies

(Promoted from Authorization Representative)

Assistant Manager/Medical Assistant, Immediate Medical Care (Family Practice/Urgent Care), San Mateo

Dec 1992 - May 1997

Clinical

Prepared patients for examinations, obtained medical history, assisted the physician during examination, explained medical

procedures to patients, called in prescriptions to pharmacies, collect laboratory specimens and sterilize medical instruments

Administrative/Clerical

Submitted medical claim forms, maintained patient medical records, updated patient files, scheduled medical test, arranged

for hospital admissions, patient billing and bookkeeping, answered phones, scheduled appointments & maintained employee

schedule, greeted patients, sorted mail, typed doctor’s letters and memos and other duties

Education

Spring 2004 – Fall 2005 Notre Dame de Namur University, selected course to acquire a BA in Business, Belmont

August 2001 Certificate in Business and Technical Writing Workshop, So. San Francisco

March 2001 Certificate in Clinical Trials Basics, Foster City

March –September 99 Certificates in Word 97, Windows 95, Excel 97, Access 97, PowerPoint 97 and QuickBooks 6.0,

San Bruno

September 1996 Certificate as a Breath Alcohol Technician (BAT). Seattle, WA

Since 1995 – 2004 San Mateo Community College. Attended courses to further my education in the medical/business

field

1991 -1992 National Education Center, Bryman Campus, Medical Assistant, Dean’s list, GPA 3.8/4.0,

Diploma. Certificate in Phlebotomy, San Francisco


Documents

Pamela King Resume 2016