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Pam Downs Ajay GuptaThe Pennsylvania Prince George’s
State University Community College
"Copyright Penn State University-2008. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author."
Educause Mid-Atlantic ConferenceJan. 15-17, 2008
Pam Downs CBCPBusiness Continuity Consultant
Administrative Information [email protected]
5-Phased Business Continuity Planning Process
Choosing the planning methodology Business Continuity Planning Process Business Continuity Services and Tools Awareness and Training Challenges and Opportunities
• 20 Penn State Campuses across Commonwealth• 7 Special-mission Campuses (including a Medical
Center and Law School)• 13 Colleges – Undergraduate & Graduate Programs• > 90,000 Students
Determine scope• Administrative Business Units• Not research or academic Units
Identify Resources• People• Expertise• Budget
Implement a Planning Process• Simple• Measurable• Repeatable• Reliable
Emergency Response
Plan
Emergency Response
Plan
Crisis Management
Plan
Crisis Management
Plan
Business Continuity
Plan
Business Continuity
Plan
Business Continuity Planning
Business Continuity Planning
Service RecoveryService Recovery Disaster RecoveryDisaster Recovery
Developing advance arrangements and procedures so an organization is prepared to continue its critical services in the event of a crisis
Recovery of key infrastructure/ technological
components
Recovery of key university services
PHASE 1: PROJECT PLANNINGPHASE 1: PROJECT PLANNING
PHASE 5: EXERCISE and MAINTAIN PLANS
PHASE 5: EXERCISE and MAINTAIN PLANS
PHASE 4: PLAN DEVELOPMENTPHASE 4: PLAN DEVELOPMENT
PHASE 3: RECOVERY STRATEGIESPHASE 3: RECOVERY STRATEGIES
PHASE 2: BIA/RISK ASSESSMENTPHASE 2: BIA/RISK ASSESSMENT
Business Continuity Consultant Offsite Data Storage Local Server Recovery Center Living Disaster Recovery Planning System
(LDRPS) Business Impact Analysis (BIA) Software Tool BCP Training & Support
• BCP for Management Teams: Parts 1 & 2
PHASE 1: PROJECT PLANNINGPHASE 1: PROJECT PLANNING
PHASE 2: BIA/RISK ASSESSMENTPHASE 2: BIA/RISK ASSESSMENT • Business Impact Analysis• Risk Assessment
PHASE 4: PLAN DEVELOPMENTPHASE 4: PLAN DEVELOPMENT
• BCP for Plan Development Teams: Parts 1 & 2• Information Gathering for Building Recovery Plans• LDRPS Software
PHASE 5: EXERCISE and MAINTAIN PLANS
PHASE 5: EXERCISE and MAINTAIN PLANS
• Conducting Recovery Exercises
PHASE 3: RECOVERY STRATEGIESPHASE 3: RECOVERY STRATEGIES • Developing Recovery Strategies
Quarterly meetings• Emergency Management Office• Environmental, Health and Safety• Risk Management Office• Auditors
Awareness Program• Chancellors & Deans• DR Day
Business Continuity Brochures BCP Website http://ais.its.psu.edu BCP BLOG
Information Technology Services Hershey Medical Center Office of Human Resources Penn State Harrisburg Campus Penn State Mont Alto Campus Office of Physical Plant Office of Student Aid
Lack of Executive Support Lack of buy-in No Policy Decentralized vs. Centralized Services Developing Standard Terminology Unclear Best Practices
Break down silos Gain big picture of Penn State
• Understand services and IT resources• Make informed decisions for budget and
resources Continue to provide our mission during any
event
