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www.dynmark.com
SDL / DYNMARK
PARTNERSHIP
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www.dynmark.com
TRUE GLOBAL MULTI CHANNEL CUSTOMER EXPERIENCE
WHY DID SDL CHOOSE DYNMARK?
TOGETHER WE CAN ACHIEVE
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www.dynmark.com
Dynmark provides a global messaging platform which enables organisations to harness the power of SMS to engage their customers for marketing and operational communications.
Our Intelligent Cloud ‘brain’ captures behaviour and facts from communications which are then analysed, allowing you to target more accurately. Consume the intelligence through APIs or our applications. (Settings are configured through the Cloud Portal)
Our Campaign Cloud, is the frontend for those that choose not to integrate and require an application. Meaning you can have all the benefits of our Messaging and Intelligent Clouds without the need to integrate.
WHAT WE DO
DYNMARK MESSAGING CLOUD
Our new cloud enables businesses to leverage the power of SMS/text as part of their marketing or
operational communications. It serves up a whole host of traditional and new messaging services that
allow all types of communication to be sent and received across the globe. The three main differentiators are:
With connections to all major operators across the globe you can use the Dynmark Messaging Cloud to send and receive SMS/text messages in seconds providing both outbound and inbound routes across the globe.
Shortcodes
Keywords
Long numbers
Message Archiving allows the administrators of the Dynmark Cloud Portal to access the message archiving service. Within the message archive you can input detailed search criteria to find any message that you have sent or received from your customers.
Non destructible
Indefinite storage
Configurable access permissions
Our core strength has always been our focus on developer tools and integrating into customer or partner applications. 100s of 1000s of discreet customer API calls a day connecting to our platform validates this..
Fully secured HTTPS (1024 bit encryption)
High capacity and multi-threaded
Unicode & GSM 3.38 support
GLOBAL 2-WAY MESSAGE ARCHIVING POWER API
DYNMARK INTELLIGENT CLOUD
Ground breaking intelligence services, that will change the way you communicate through mobile.
Intelligent Tracking enables our customers to track every individual URL interaction in every individual SMS including browser and location details. Bringing the benefits of traditional methods (email) to mobile.
Create unique URLs automatically
Track click-through and time to click
Access detailed reporting immediately
Allows our customers to create dynamic filters on outbound messages to target specific mobile behaviour. Therefore reducing costs, improving ROI and ensuring no brand damage by sending unwanted messages. LESS is MORE!
Filter on facts
Filter on behaviour
Stop SPAM
Query our intelligent ‘brain’ through bulk one-off look-ups or singular API real-time queries. Allowing businesses to the harness the power of our aggregated knowledge.
Intelligence on over 90% of mobile population (UK)
Queries delivered in milliseconds
Add huge value to your marketing data
INTELLIGENT TRACKING
INTELLIGENT FILTERING
INTELLIGENT QUERY
CAMPAIGN MANAGER
Campaign Manager enables multi-user, multi-business unit and multi-department configuration. Messaging can comprise of complex and customised campaigns, rules and filters with full and detailed reporting. Also available with automation and scheduling web services.
Most powerful SMS marketing tool in the industry
Send rate: over 10,000 messages per second
Multi-rule, multi-filter, data manipulation
Full import/export FTP automation, scheduling and reporting
CAMPAIGN CLOUD
Our Campaign Cloud serves up all our purpose built messaging applications. Designed to support the communication needs of every business, they cover everything from individual messaging to large scale targeted campaign deployments.
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www.dynmark.com
MOBILE MESSAGING PORTAL
Within the SDL mobile messaging portal clients can view and access all 3 clouds, view the dashboard, generate reports, configure services, access the archive, open the applications and get developer resources.
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CAMPAIGN MANAGER CAPABILITIES
High volume campaigns
Automated opt-out management
Full Unicode and GSM 3.38 messaging support
Powerful query based contact selection
Send customised messages• Using merge fields• Using message filters to select alternative message content
Sociable hours scheduling
POWERFUL AUTOMATION
EASY INTEGRATION
SENDING THE RIGHT MESSAGE
Scheduled campaigns
Triggered campaigns
Powerful rules engine
Automated contact import via FTP
Automated reporting delivered by FTP
Message forwarding
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PROBLEM
Fitness First had no resource to manually send daily SMS campaigns to their members
An automated solution was required to send marketing and loyalty messages everyday including weekends
Message delivery and opt out reports also needed to be automated back into SDL’s Campaign Manager
SOLUTION
The first stage was to map key contacts from SDL and Dynmark technical & delivery teams
The teams created an auto FTP solution into the Dynmark Campaign Manager SMS application to trigger automated SMS campaigns
Dynmark added additional functionality into Campaign Manager to trigger automated reports back onto an FTP
CASE STUDY
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www.dynmark.com
DATA FLOW SOLUTION
DIRECT INTEGRATION INTO THE SDL SMS CHANNEL
When the solution calls for direct integration for mobile messaging there is a integration solution ready to use to enable mobile messaging no matter the platform or technology
SMPP Connections
This is the mobile network operator's interface of choice, meaning that if you have already invested in an SMPP connection to another operator or aggregator, it will work perfectly with us too.
Simple HTTP/S send
Using a URL you can send a message to multiple recipients, so if you have an app that is capable of using URLs you can easily automate messages with little development time.
Phone Number Validation API
Use our phone number validation API to check in real time whether phone is on/off/dead, its network, last ported and roaming. We have global coverage and multi-threaded support.
Power API
API ingestion rate at 20,000 per minute
Send single or batch SMS messages across multiple asynchronous threads
Receive SMS messages with full delivery receipting
Easily configure message and receipt forwarding and other API options via the Cloud Portal
Reporting and Message Archive search facilities accessed through the Cloud Portal
Inbound Forwarding
Forward inbound messages
Forward delivery receipts
Simple implementation
Supports retries for up to 24hrs
Correlate data using your own client references
Full 128 bit encryption support
Email to SMS
Plug-in to this service to enable bulk and single SMS sends through email.
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DESIGNED FOR ENTERPRISES
Download code samples and documentation at:https://apps.dynmark.com/DD/UserPortal/Home/APIs
PLATFORM CAPABILITIES
Robust infrastructure, SLA 99.9% uptime
Hot / Hot Site configuration for the best disaster resilience
RIPE member, diverse internet connections
Diverse routing to SMS carriers and Networks
High SMS throughput capacity > 40M per day
Support for SMS bursting > 36M per hour
Reliable SMS and DLR forwarding
Automation support via API and FTP
Automated reporting ready for ops bridge integration
Internationalisation and global reach
Receptive to change
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www.dynmark.com
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