Page 1 of 119 - Home | Interact TIM III Requirement... · 3.2 Task: Operate Mechanical Systems .....30 3.3 Task: Operation of Central Plant Electrical Systems ... personnel shall,

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DRAFT

Performance Work Statement

In support of: Defense Information System Agency (DISA)

Issued by:

U.S. General Services Administration Federal Acquisition Service, Office of Assisted Acquisitions

Rocky Mountain Region 8

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TABLE OF CONTENTS

PERFORMANCE WORK STATEMENT (PWS) ...............................................................................................4

1. GENERAL ............................................................................................................................................4

1.1 Mandatory Service ..........................................................................................................................4

1.2 Hours of Operation ..........................................................................................................................5

1.3 Environmental Controls ...................................................................................................................6

1.4 Technical Requirements (TR) Process .............................................................................................6

1.5 Transition Period .............................................................................................................................8

1.6 Quality Control & Assurance (see QASP exhibit) .............................................................................9

1.7 Government Furnished Property, Services, Materials and Equipment ........................................ 11

1.8 Contractor Furnished and Acquired Items ................................................................................... 12

1.9 Applicable Publications................................................................................................................. 13

1.10 Contractor Personnel ................................................................................................................. 14

1.11 Security Requirements ............................................................................................................... 17

1.12 Safety Requirements .................................................................................................................. 23

2. DEFINITIONS ................................................................................................................................... 24

3. SPECIFIC TASK REQUIREMENTS ...................................................................................................... 25

3.1 Task: Configuration Management, Documentation, Tracking, and Reporting............................ 26

3.2 Task: Operate Mechanical Systems .............................................................................................. 30

3.3 Task: Operation of Central Plant Electrical Systems..................................................................... 33

3.4 Task: Operate Emergency Power Systems .................................................................................. 35

3.5 Task: Operate Data Center Electrical and Mechanical Systems ................................................... 38

3.6 Task: Operate Building Automation Systems (BAS) ..................................................................... 40

3.7 Task: Operate Facility Support Systems ....................................................................................... 41

3.8 Task: Reliability-Centered Maintenance, Mechanical and Cooling Systems ................................ 43

3.9 Task: Reliability-Centered Maintenance, Electrical Systems ........................................................ 45

3.10 Task: Reliability-centered maintenance, emergency power generation systems ..................... 47

3.11 Task: Reliability-Centered Maintenance, Facility Support Systems ........................................... 49

3.12 Task: Repair and Replacement, Mechanical Systems ................................................................ 50

3.13 Task: Repair and Replacement, Electrical Systems .................................................................... 51

3.14 Task: Custodial Services .............................................................................................................. 54

3.15 Task: Grounds Maintenance Services ........................................................................................ 64

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3.16 Task: Pest Management & Control Services ............................................................................... 66

3.17 Task: Snow Removal .................................................................................................................. 67

3.18 Task: Data Center Airflow Simulation & Management Support ............................................... 67

3.19 Task: Contamination Mitigation & Prevention of Data Center Environment ........................... 71

3.20 Task: Diesel Fuel Filtering System and Storage Tank Maintenance .......................................... 72

3.21 Task: Portable Fire Extinguisher Maintenance Services ............................................................. 75

3.22 Task: Predictive Maintenance (PdM) Programs ......................................................................... 75

3.23 Task: Operate and Manage Computerized Maintenance Management Systems (CMMS). ...... 79

4. DELIVERABLES ................................................................................................................................. 83

5. EXHIBITS ......................................................................................................................................... 85

5.1 PRICE ............................................................................................................................................. 85

5.2 EQUIPMENT LIST........................................................................................................................... 86

5.3 TASK MATRIX ................................................................................................................................ 86

5.4 TR MANUAL .................................................................................................................................. 87

5.5 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) ..................................................................... 94

5.6 METRICS & REPORTING REQUIREMENTS ................................................................................... 116

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PERFORMANCE WORK STATEMENT (PWS) 1. GENERAL The contractor shall operate and maintain data center facilities to a Telecommunications Infrastructure Standard (TIA)-942A\Uptime Institute Tier III level, develop and implement a high functioning structured and reliability-centered maintenance program using best practices in the industry, support changing data center requirements, and correct existing facility deficiencies that are not in accordance with Defense Information Systems Agency (DISA) facility standards. Tiered Infrastructure Maintenance (TIM) is a comprehensive operations & maintenance (O&M) and sustainment, restoration, and modernization (SR&M) services standard for all facility systems and equipment supporting IT and operations at DISA data centers. The primary tasks are services needed to maintain the mission-critical data center operating environment. Related services include major and minor repairs, modifications, replacements, and installations of equipment and systems. The Contractor is expected to assume full operational responsibility for the Government-owned equipment to provide uninterrupted utility service for the mission-critical systems. The purpose of this Order is to provide all necessary operational, mechanical, and electrical support services to DISA data centers and associated support facilities. The Contractor(s) shall be responsible for a wide variety of services necessary to provide a safe, sanitary, and sustainable environment for both customer workloads and for DISA personnel. Contractor(s) shall provide all qualified personnel, equipment, tools, automation, hardware, software, materials, replacement of equipment, parts and materials, supervision, management services, and other items and services necessary to perform operation, maintenance and repair of covered systems. Contractor(s) shall possess (either organically or by joint venture or subcontract) any mandatory certifications and perform all tasks to the standards referenced herein. All services under TIM service are to support the requirements of DISA Facilities Engineering Team. No construction work is authorized under this TIM requirement. This prohibition includes any minor construction or alteration except as those defined as being in the SR&M work classification (incidental). Construction works, and or architectural/engineering (A/E) services, are not defined as a service must be conducted under separate contract vehicle. 1.1 Mandatory Service 1.1.2 “Mandatory Contractor” Limitations Mandatory source services are required to meet the requirements of this TO. Maintenance management services personnel shall, through the routine use of quality assurance, quality control, and metrics reporting as otherwise required by this standard, document and report performance deficiencies where SR&M work is performed by any source. While it is not the intent of this requirement to transfer services from a mandatory source to a commercial Contractor, the ability of the Agency to successfully complete its mission requires compliance with these standards. The Contractor shall provide managed maintenance management services at a facility and shall provide a comprehensive maintenance program designed around continual refinement of techniques and continual systemic improvement. The cost-effective maintenance goals based on effects of equipment failures are similar to those described in formal maintenance. In an ongoing manner, the Contractor shall refine the maintenance program to improve efficiency: • Prioritize covered equipment based on importance to process (criticality); • Assign equipment (routes);

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• Determine the type, number, and periodicity of maintenance activities required; Assess the manpower and staffing requirements;

• Identify and categorize tasks that may be performed by maintenance personnel versus those tasks requiring more specialized skills or tools;

• Identify effective maintenance tasks or mitigation strategies; • Reassess and continually refine the program based on lessons learned, equipment histories and failures, and

PdM trending analysis results • Demonstrate how the program is moving towards a high functioning reliability-centered maintenance goal

throughout period of performance • Identify all work to be done within the facility to comply with most current DISA facility standards 1.1.3 Operation & Maintenance (O&M) Tasks and Services There are four primary types of Tasks which can be ordered under TIM: Operations, Maintenance, and Repair & Replacement and Services. 1.1.4 Project versus Program Work Delineation The delineation between “routine operations” and non-routine work (relating to which Task is performed under) is governed by the definitions of program management versus project management. Routine operations are ongoing; generally require only changes or repairs that are minor in nature, and do not have an expected date after which services will no longer be required. That work which is of a “project” nature shall be charged against the appropriate modification or major repair Task; “projects” are of a defined length with an identifiable start and end date, and have an output that typically becomes part of the program “routine operations” after completion. 1.1.5 “Operations” Services Operational readiness is required 24 hours a day, 7 days a week. Needs shall be addressed with on-site proficient operators and maintainers of more than one critical facility system. Operational tasks keep the covered system(s) operating and functioning. There are minimal parts and materials costs to conduct operations tasks. Deficiencies that are found during operational tasks may result in repair and replace services. 1.1.6 “Maintenance” Services Maintenance tasks that are scheduled and include preventative maintenance (time-based) and predictive maintenance (condition-based). Deficiencies that are found during maintenance tasks may result in repair and replace services. 1.1.7 “Repair & Replacement” Services All repair and/or replace tasks and all tasks that make systems function properly that are under $2,500 are included in the firm fixed price (at no additional cost). 1.2 Hours of Operation 1.2.1 Service Coverage The Contractor shall perform regularly scheduled work from Monday through Sunday, 00:00 a.m. to 24:00 p.m., unless otherwise specifically authorized prior to implementation by the COR. DISA datacenters require continuous 24 hours a day, 7 days a week services, to ensure that the mission of the Agency can be successfully executed. Some scheduled work and regular services (including but not limited to system upgrades or modifications requiring utility outages) will be required during operationally accepted hours (at no additional cost to the Government). In cases where more limited hours are determined appropriate by the COR, the Contractor may, work extended hours to ensure timely completion of work at no additional cost to the Government. Core business hours are typically 7:00 – 17:00. 1.2.2 Emergency Services Services may be required to support a contingency. Emergency services needed may result in shift requirement changes. Immediate needs shall be addressed with on-site proficient operators and maintainers of more than one critical facility system.

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1.2.3 Federally Recognized Holidays This task order requires a continuous on-site, 24 hours a day, 7 days a week mission support SR&M effort to support the DISA mission. Coverage is required on recognized holidays, but routine or regularly scheduled work is not required. Where COR has determined that more limited hours are appropriate for certain TIM services at a location, the Contractor is not required to provide scheduled services on the following days: New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. If the holiday falls on a Saturday, it is observed on Friday. If the holiday falls on Sunday, it is observed on Monday. Unscheduled services, emergency call responses, and services requiring 24 hours a day, 7 days a week staffing are exempt from any recognized holidays. Recognized holidays may be added, removed, or changed by Executive Order or other means; in these events, the holiday schedule prescribed for the Government shall be followed by the Contractor. 1.2.4 Facility Site Closure During site closure, on-site personnel are required to support the DISA mission, but performance of routine or regularly scheduled work is not required. 1.3 Environmental Controls All Contractor programs under TIM shall be developed to comply with Executive Order 13693, “Strengthening Federal Environmental, Energy, and Transportation Management,” and the Energy Policy Act (EPAct) of 2005 (Public Law 109-58). 1.3.1 Hazardous Materials, Storage & Disposal The Contractor shall handle hazardous materials in accordance with all applicable installation, local, state, and Federal requirements. Recycling or disposal of materials shall be handled at no additional cost to the Government, particularly lubricating and refrigerating oils, some sites have on-site hazmat materials storage. Document and provide information. 1.3.2 Materials Storage, & Disposal Any un-used or left over materials need to be disposed of in accordance with all applicable installation, local, state, and Federal requirements. 1.4 Technical Requirements (TR) Process Work orders for new work will be generated for individual “Technical Requirements” (TRs). The processes, standards, performance thresholds, and goals for the TR process are discussed in the current version of the Technical Requirements (TR) SOP Manual (see attachment). In instances a TR increases the O&M monthly FFP a price agreement must accompany the TR to price the change order. For example when a TR adding additional equipment is approved and subsequently added to an O&M maintenance task the FFP to maintain the additional equipment may increase. This FFP increase needs to be priced beforehand, in rare instances a request for equitable adjustment after TR approval maybe acceptable at CO discretion. In addition, the TR shall also identify any impact to building operations; any contingency plans to address these impacts and methods for system restoration. The following general guidelines apply to all services provided under a TIM service task order:

• The Contractor shall not conduct work that is not ordered under the task order or Technical Requirement (TR). • Technical Requirements (TRs) are only issued by the Contracting Officer. • The GSA CO will formalize TRs via task order modification. 1.4.1 Unscheduled Routine Repair, Replacement & Install TRs Unscheduled repair and replacement services are included in the firm-fixed price (FFP). The Government has already paid for the presence and services of the labor required to perform these unscheduled routine repair,

http://www.whitehouse.gov/news/releases/2007/01/20070124-2.html

http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=109_cong_bills&docid=f%3Ah6enr.txt.pdf



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replacement or maintenance services. In circumstances requiring over and above services additional labor charges to complete work will not be accepted by the Government without justification, documentation and determination. Materials less than $2,500 are included in the firm-fixed price, unless it is new work. All new work and material costs $2,500 and greater can be charged to the Government separately/additionally through the TR process. The Contractor is expected to be providing staffing resources to maintain 24 hours a day 7 days a week technical troubleshooting capability as well as sufficiently divert resources to complete all tasks under this task order. 1.4.2 Emergency TRs Emergencies are unscheduled urgent requirements that directly affect the health and/or safety of personnel or present an immediate threat to the mission-critical workloads supported by the equipment. They are the more urgent than Routine or Priority unscheduled work. In the event of an emergency the Contractor shall immediately notify the Site Facility Manager and call the DISA Emergency Phone (number to be provided upon award). Within 24 hours of the emergency, the Contractor shall send an email to the Site Facility Manager, DISA CORs and the Contracting Office to explain the emergency including any actions taken and the current status i.e. if the systems are up and running. For emergencies estimated to be $2,500 and greater, a TR shall be initiated. The TR can be initiated by DISA CORs or the Contractor as an unsolicited TR, but needs to be done immediately. If necessary, an emergency TR can be authorized orally by the CO to the Contractor. The contractor shall create and provide a quote to the COR/CO within the same business day of the initial oral authorization and process IAW with the TR Manual. The GSA CO will then formalize the TRs via TO modification. Without CO approval on TRs $2,500 and greater, the Contractor is not authorized to commence work. 1.4.3 Unsolicited TRs TRs can be and are encouraged to be initiated by contractor. This is initiated by submitting a quote in accordance with the TR manual (see attachment). 1.4.4 Task Order Acquisition The Contractor shall be responsible for purchasing material, services and equipment in support of operation, maintenance, modification, upgrading, replacement and repair requirements to meet established time frames. All material and services purchased under this task order shall be delivered or used to support this task order. The contractor shall obtain approval from COR and CO prior to purchasing any material, supplies, labor or equipment. The CO will approve all purchases $2,500 and above. All reimbursed purchased items become property of the Government. The contractor shall deliver all materials, equipment and services as needed to the appropriate work sites within timeframe specified on TR. The Government will reimburse the contractor for cost of parts, materials, and services in support of this task order through TRs as described above. The contractor shall submit to the Government a monthly invoice by CLIN item and TR number. Direct labor for the acquisition shall be included in the task order FFP. 1.4.5 Material Handling Rate Only open market materials and or services are authorized for mark up. Open market materials and or services can only be purchased after documentation is provided that the materials and or services are not available through GSA Schedules. Purchases made via FAR Subpart 8.4 are preferred. 1.4.6 Contractor Placing TR Orders

• Identify and separate those ancillary items that are proposed to be purchased under the FAR Part 51 deviation authority on the quote submitted to the federal government and on the subsequent invoice.

• When purchasing from a Schedule contract, purchase items at the Schedule contract price (or lower) with no fee/surcharge/markup. If items are provided by the selling contractor at lower than the contract price, the buying contractor must pass on the savings by invoicing the federal government accordingly.

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• Ensure that the items procured under FAR 51 deviation authority are ancillary to the overall agreement/order.

• Provide a copy of the written authorization from the federal government with each applicable order to the selling contractor. When purchasing from GSA Global Supply, the written authorization only needs to be submitted with the request for assignment of the AAC or DoDACC and not with each TR.

• If the buying contractor is a Schedule contractor, ensure that the buying contractor’s Schedule order number is on each TR issued to the selling contractor.

• Remit full payment to the selling contractor. • Submit documentation of the transmittal of full payment to the selling contractor when invoicing the

federal government. • Follow any applicable Schedule (FAR 8.405-1 or GSA Global Supply program ordering procedures. For

more information on placing orders with GSA Global Supply, please visit www.gsaglobalsupply.gsa.gov and http://www.gsa.gov/portal/category/100975.

1.5 Transition Period To ensure a transition in the change of work effort from the incumbent contractor, all top-level Technical Requirements – those issuing guidance to begin services under one or more Tasks – shall have a 30 to 60 calendar day transition period. The services of the incumbent contractor shall remain active during this period. The Contractor’s rated and responsible “performance” under a TIM service task order shall begin at the end of transition period. In the event of disputes or conflicts between contractors, the Government shall provide final decision determining which contractor is accountable. The transition period shall allow for the following:

• Observe work accomplished by incumbent employees. • Become thoroughly familiar with work requirements and work procedures. • Complete personnel requirements (work force) including hiring of personnel to assure satisfactory

performance beginning on the task order start date. Soliciting incumbent personnel for employment during their hours is prohibited. Failure to have full staffing at this time is a breach of the TO with consequences to be determined by the Contracting Officer.

The Contractor shall include this transition period in the phase-in schedule. Use the transition period to gather information on current operations/maintenance practices using a variety of techniques (including but not limited to discussions with incumbent, on-Site facility managers, and the DISA, physical inspections of existing conditions, and review of records and reports) in order to assess the current situation and determine what changes should be made at what time (immediate, short-term, long-term). The transfer of services to the Contractor provides the optimal time to make urgently needed corrections without further loss of operational momentum. Transition periods relate to each new service ordered at each location, not simply to initial task order award(s). Transition periods are mandatory. The Government shall define the length of the transition period for each new service ordered based on anticipated complexity of the transition and other Governmental contractual obligations. Providing less time than necessary to hire team members, set up operating systems, and become oriented to the facilities and tasks results in non-continuity of services and knowledge, greatly increased operational risk to the Government, and a general decrease in the effectiveness of the support provided. During transition period, the Contractor shall be allowed access to the facility to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures. However, such access shall not interfere with the production efforts of current employees. To preclude such interference, arrangements for access to Government facilities shall be made with the Site Facility Manager. Access will be limited to the following categories of personnel: Contractor supervisory and clerical personnel, Contractor equivalent of a Government supply clerk, and Contractor foreman level personnel. Contractor foreman level personnel will be permitted access to observe operations, work flow, priorities, scheduling, equipment handling, storage, parts, safety, security, et cetera

http://www.gsaglobalsupply.gsa.gov/

http://www.gsa.gov/portal/category/100975

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1.5.1 Phase Out When there is a change in Contractor or when the services are transitioned to Government or cancelled, the incumbent Service Contractor shall provide familiarization to the Government or the follow-on Contractor, whichever the case may be. During the phase-out familiarization period (matching and concurrent to the new contractor’s transition phase), the incumbent Contractor shall continue to be fully responsible for all contracted operations & maintenance functions. The Contractor shall provide complete and comprehensive transition of configuration and maintenance management services to the follow-on Contractor (because of the incumbent’s improvement in the conditions of each of these areas) than they received upon beginning their service period. The Government requires a smooth transition with a follow-on Contractor able to continue daily operations without a loss of capability or efficiency; some services may, at the Government’s discretion, be deferred during the phase-out period. Work must be completed by end of end of the TO or a remedy will be sought. The Government reserves the right to conduct site visits in any Contractor-operated DISA facility in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent Contractor shall cooperate to the extent required to permit an orderly change over to the successful Contractor. With regard to the successor Contractor’s access to incumbent employees, a recruitment notice may be placed at the site. During the last month (30 working days) of the task order, the incumbent Contractor shall share the storage and work space with the follow-on Contractor or Government. 1.6 Quality Control & Assurance (see QASP exhibit) 1.6.1 Relationships There are four parties to a TIM service task order: • The Contractor • DISA COR “Client” • On-Site Facility Manager “Customer” • GSA CO The Client provides comprehensive engineering and contracting support to the Customers to support their end- missions. These end missions generally involve operation of the computer and communications equipment in the datacenters in order to provide services to the warfighter. There is no reciprocal relationship. All direction on technical matters pertaining to the standard shall be negotiated between the Contractor and the Client through the Contracting Officer. The Contractor works at the Customer location, but is not employed by the Customer. The Contractor shall perform all contracted functions to support the Customer directly, and may report conditions, status and situations to the Customer. The Contractor shall not take direction from the Customer on any technical matter, nor shall the Contractor change operations, priorities, or alter standards or specifications based on direction from the Customer. The Contractor shall comply with Customer administrative and security requirements in order to conduct work at the Customer location. 1.6.2 Quality Control Program The Contractor shall establish and maintain a complete Quality Control Plan, to ensure the requirements of the TIM service task order are provided as specified. A Quality Control Plan shall be submitted with the quote. An updated Quality Control Plan must be provided to the Contracting Officer prior to the first day of the transition period or prior to the first day of the first operational performance period (if an transition period does not apply) and as changes occur. The quality control plan is subject to non-acceptance by the Contracting Officer and revision required by the Contractor (at no additional cost to the Government) to ensure quality service. The plan shall include, but not be limited to the following: • Employee Cross-Training & Annual Systems Certification.

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• Inspection System. An inspection system covering the services listed must specify areas to be inspected on a scheduled or unscheduled basis, how often the inspections will be accomplished, and the titles of the individuals who shall perform the inspection.

• Deficiency Prevention. A method for identifying and preventing deficiencies and their causes in the quality of service performed before the level of performance becomes unacceptable.

• Metrics Reporting. A dynamic and realistic set of metrics are reported monthly and summarily quarterly and annually. Metrics reported are derived from and align with DISA business goals and strategies. Metrics are a maintenance management function. The TIM Contractor designated as responsible for overall site maintenance management shall provide comprehensive metrics for all SR&M functions conducted by all Contractors. All contractors responsible for any aspect of SR&M or O&M services being provided to a DISA location shall report data to the TIM Contractor responsible for metrics reporting in formats allowing correct and concise reporting on the required schedules.

• Inspection Files. On-site records of all inspections conducted by the Contractor and the necessary corrective action taken. This documentation shall be made available electronically to the Government during the term of this task order.

Contractor shall provide a Quality Control Plan (QCP) that contains, as a minimum, the items listed in the PWS to the CO or a duly appointed COR for acceptance not later than 15 days After Receipt of Order (ARO). The CO or a duly appointed COR will notify the contractor of acceptance with any required modification to the plan not later than 21 days ARO. The contractor shall make appropriate modifications and obtain acceptance of the modified Quality Control Plan (QCP) by the CO or a duly appointed COR before the implementation and use of the QCP. 1.6.3 Metrics & Metrics Reporting The Contractor shall report a standard set of metrics to measure, manage, and report workforce and facility performance and effectiveness. These metrics shall be transferrable between DISA data centers, allowing direct comparison to the extent possible. The Contractor shall coordinate the development and reporting of metrics to be reported directly with DISA to ensure guidance is followed and appropriate metrics are being reported that can be forwarded to senior executives regarding the performance of O&M services at the appropriate DISA data center(s). 1.6.4 Quality Assurance The Government will evaluate Contractor performance under all TIM service contracts using the methods of surveillance specified in the QASP. When an observation indicates defective performance, the Site Facility Manager will request the Contractor’s representative to initial the observation indicating acknowledgement of deficiency. 1.6.5 Performance Evaluation Meetings The Contract Manager shall be required to meet at least weekly with the Site Facility Manager and/or the COR during the first month of performance at a site. Meetings shall be as often as necessary thereafter as determined by the Site Facility Manager and COR. The contractor shall take written minutes of all performance evaluation meetings shall be signed by the Contract Manager, COR, and Site Facility Manager. Should the Government not concur with the minutes, the Contractor shall so state any areas of non-concurrence in writing to the Contracting Officer within ten calendar days of receipt of the signed minutes. In addition, there will be an annual performance review with COR and CO, typically during mid performance year. 1.6.6 Quality Assurance Personnel (QAP) As a rule, the QAP will inform the Contract Manager in person when discrepancies occur and will request corrective action. The QAP will make a notation of the discrepancy on their Quality Assurance Form with the date and time the discrepancy was noted and will request the Contract Manager (or authorized representative) to initial the entry on the Quality Assurance Form. Any matter noted concerning a change to the scope, prices, terms or conditions of a TIM service task order shall be referred to the Contracting Officer. The services to be performed by the Contractor during the period of performance shall at all times be subject to review by the Contracting Officer.

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1.6.7 Government Observations Personnel, other than Contracting Officers and QAPs, may from time-to-time observe or inspect Contractor performance. However, these personnel may not interfere with Contractor performance. Spot inspections will occur. Discrepancies will be noted on QA form and may be used as the basis for corrective action. Meetings may periodically be required between high-level DISA or installation personnel and Contractor management to discuss task order status. The Contractor shall be notified in writing at least five business days in advance of the place and time of required meetings. 1.7 Government Furnished Property, Services, Materials and Equipment 1.7.1 Government Furnished Property The Government shall provide, without cost, the facilities, equipment, materials, and/or services listed below. Any lists identifying property or equipment necessary to support the datacenters will be provided to the contractor at the site visit and upon receipt of non-disclosure agreement (NDA). 1.7.2 Facilities The Government shall furnish and/or make available facilities work space. Space is move-in ready. Any modification of the assigned facility space performed by the Contractor at his or her expense shall be requested and approved by the Contracting Officer with documentation describing, in detail, the modification requested, and all required host installation approvals must be obtained from the real property owner (as necessary). Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor. No alterations to the facilities shall be made without specific written permission from the Contracting Officer, and, if appropriate, the real property owner; however, in the case of alterations necessary for OSHA compliance, such permission shall not be unreasonably withheld. The Contractor shall maintain the facilities and return to the Government in the same or better condition received, taking into account normal wear and tear. These facilities shall only be used for performance of this task order. 1.7.3 Government-Furnished Services and Materials For appropriate covered services, the Government will provide an office space with desk, chair, desktop computer, LAN connection, pagers and telephone for Contractor personnel use. Contractor personnel shall only use the provided office equipment for official business and in accordance with all site administrative and security guidance. Use of Government communications devices requires consent to monitoring. Contractor can utilize own equipment/communication but will not be able to access network. 1.7.4 Government Furnished Equipment The Government shall provide the equipment. The Contractor, upon completion of the inventory and condition assessment, assumes responsibility for the operations and maintenance of said equipment for the period of task order performance. The Contractor shall conduct inventories of Government-furnished equipment (covered equipment and facilities) in conjunction with the Site Facility Manager. This inventory must be done 1) not later than 5 calendar days prior to start of the first operational performance period. 2) Inventories shall be conducted a minimum of annually and not later than 10 calendar days after the beginning of each option period. 3) Inventory shall also be completed no later than 10 calendar days before completion of the task order period. The Contractor and the site Facility Manager shall conduct an initial and annual joint inventory of all Government furnished equipment listed and the Contractor shall sign the inventory record for all equipment provided by the Government. The Contractor and the Site Facility Manager shall jointly determine the working order and condition of all equipment. Items of equipment missing or not in working order shall be recorded and the Contracting Officer notified in writing. The Site Facility Manager shall certify their agreement as to the working order of the equipment. If the Contractor does not participate in the inventory, the Contractor must accept as accurate the listing and stated condition of equipment provided by the Government. If the Contractor participates in the inventory, but does not agree with the Site Facility Manager’s determination as to the working order of the equipment, this failure of the Contractor to agree on working order and defectives shall be treated as a dispute.

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1.7.5 Disposition of Government Furnished Property & Equipment When Government furnished property, services, materials and or equipment is determined to be beyond economical repair it shall be certified by the Site Facility Manager as condition condemned and reported to the Property Administrator for disposition. Upon completion of the task order, all remaining Government property shall be reported to the Contracting Officer. All software, database tools and records developed by the Contractor during performance of a TIM service task order are the property of the Government and shall be delivered to Government upon the termination of the task order. All installed equipment and parts, as well as purchased bench stock items not yet installed become property of the Government. Bench stock items shall be resupplied through the TR process. 1.7.6 Accountability Upon task order award, a joint inventory of property, materials and equipment shall be conducted by the Contractor and the Site Facility Manager. The Contractor shall be liable for loss or beyond fair wear and tear (liability shall include negligence and willful damage by Contractor personnel). Compensation shall be effected either by reduced amounts owed to the Contractor or by direct payment by the Contractor; the method to be determined by the Contracting Officer. All property in need of repairs / maintenance shall be repaired/maintained by the Contractor within 30 days of discovery, but before the joint inventory is made. All repairs / maintenance not performed by the Contractor shall be done at the Government’s option and at the Contractor’s expense. In case of damaged property, the amount of compensation due the Government by the Contractor shall be the actual cost of repair, provided such amount does not exceed the economical repair value (75% of the costs to replace such item). In the case of items lost or damaged beyond economical repair, the amount of the Contractor’s liability shall be the depreciated replacement value of the item to be determined by the Contracting Officer. Any failure of the Contractor to agree with such determination shall be treated as a dispute. 1.7.7 Test Equipment Contractor shall have all Government furnished test equipment calibrated annually or per manufacture recommendation and calibration by methods as required by equipment manufacture recommendations. 1.7.8 Delivery of Equipment, Materials, and Supplies The Contractor shall be responsible for the loading, transporting and unloading of all equipment, materials and supplies to be used in performance of this task order. 1.8 Contractor Furnished and Acquired Items 1.8.1 Contractor Furnished Items and Services The Contractor shall supply all labor, supervision, electronics and productivity equipment, transportation, material, apparatus, chemicals, cleaning solutions/solvents/hazardous materials tools, software and permits necessary to fulfill the requirements of this task order. 1.8.2 Vehicles Any Contractor vehicles shall be in good running condition, comply with all state and local safety and environmental regulations. 1.8.3 Parts and Materials All replacement parts shall be original manufacturer or equal to and shall fit the equipment without modification. 1.8.4 Automation The use of automation to reduce manpower requirements is a long-term goal of DISA’s program. The Contractor is encouraged to explore alternative methods of meeting service requirements through the use of automation. 1.8.5 Delivery of Equipment, Materials, and Supplies The Contractor shall be responsible for the loading, transporting and unloading of all equipment, materials and supplies to be used in performance of this task order.

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1.8.6 Test Equipment Contractor shall have all Contractor-owned test equipment calibrated annually or per manufacture recommendation and calibration by methods as required by equipment manufacture recommendations. 1.9 Applicable Publications Publications that apply to TIM are listed below. The publications have been coded as mandatory or advisory. The Contractor is obligated to follow those publications coded as mandatory. Not all applicable codes and standards are necessarily listed; for example, other mandatory NFPA and ASHRAE documents exist that must be followed, but are not necessarily referenced daily. It is the responsibility of the Contractor to understand and follow these codes and standards in planning and executing work under this task order. It is the responsibility of the Contractor to establish any follow-on requirements for resupply or updates to the listed publications. Supplements or amendments to these mandatory publications may be issued through the life of the task order and it is the Contractor’s responsibility to ensure that operating reference copies of all mandatory publications are up to date. 1.9.1 TIM Service Task Order Compliance with Publications For all service task order implementations of TIM, compliance shall be in accordance with the following: A. All tasks set forth in the PWS are the responsibility of the Contractor. B. The Contractor shall perform all work in the PWS and by the cited references to the extent required by

this section: • Should there be a conflict between the PWS and references set forth therein the PWS shall take precedence

and the contracting office shall be notified. • Should there be a conflict between or among two or more such references, those coded as mandatory the PWS

shall control over those coded advisory; between or among those similarly coded, those issued by a higher authority shall control over those issued by a lower authority; and between or among those issued at the same level of authority, those with a later date of issue shall supersede those with earlier dates of issue. If unresolved seek CO for determination.

1.9.2 Government and Industry Publications All work accomplished under a TIM service task order shall be conducted in accordance with any required schedules and shall meet the technical and performance standards described in mandatory standards and guidance, including but not limited to DISA CSI 360-95-3 Facilities Standards and OEM manuals. The Contractor is responsible for performing all work in accordance with current industry standards. Publication Number Title Date Mandatory/Advisory 29CFR1910 Occupational and Safety Health Standard (current) Mandatory 29CFR1910.147 OSHA Standard, The control of hazardous

energy (lockout/tagout) (current) Mandatory

DISA Circular 350-195-2 Tests and Evaluations – Auxiliary Electric Power Systems

(current) Mandatory

DISA CSI 360-95-3 DISA Enterprise Services Facilities Standards

(current) Mandatory

DISA CSI 360-95-3R DISA Enterprise Services Roof Asset Management (RAM) Program

(current) Mandatory

N/A Technical Requirements (TR) SOP Manual (current) Mandatory DoD 5500.7-R Joint Ethics Regulation (current) Mandatory N/A DISA Facility Standard Equipment

Specifications & Master Planning Guidance (current) Mandatory

N/A DISA Electrical Safety Plan (current) Mandatory N/A Executive Order 13423, Strengthening 24 Jan Mandatory

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Federal Environmental, Energy, and Transportation Management

2007

N/A Federal Acquisition Regulation (FAR) (current) Mandatory N/A ISA (Interservice Agreement) between

DISA Enterprise Services and host installation

(current) Mandatory

ANSI C37.50-1989 (R1995, R2000, R2010)

American National Standard for Switchgear – Low-Voltage AC Power Circuit Breakers Used in Enclosures – Test Procedures

16 Nov 2010

Mandatory

NFPA 101 Life Safety Code (current) Mandatory NFPA 110 Standard for Emergency and Standby Power

Systems (current) Mandatory

NFPA 111 Standard on Stored Electrical Energy Emergency and Standby Power Systems

(current) Mandatory

NFPA 25 Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems

(current) Mandatory

NFPA 70 National Electrical Code (current) Mandatory NFPA 70B Recommended Practice for Electrical

Equipment Maintenance (current) Mandatory

NFPA 70E Standard for Electrical Safety in the Workplace

(current) Mandatory

NFPA 75 Standard for the Protection of Information Technology Equipment

(current) Mandatory

Public Law 109-58 Energy Policy Act (EPAct) of 2005 (current) Mandatory Public Law 109-431 EPA Report on Server and Data Center

Efficiency 2 Aug 2007

Advisory

UFC 3-240-13FN Industrial Water Treatment Operation and Maintenance

25 May 2005

Mandatory

AFI 64-106 Air Force Industrial Labor Relations Activities

(current) Advisory

IEEE Standard 1100- 2005

IEEE Recommended Practice for Powering and Grounding Electronic Equipment (IEEE Emerald Book)

(current) Advisory

MIL-HDBK-419A Grounding, Bonding, and Shielding for Electronic Equipment and Facilities, Vol. 1 & Vol. 2

(current) Advisory

TIA-942 Telecommunications Infrastructure Standard for Data Centers

(current) Advisory

ASHRAE TC 9.9 — Mission Critical Facilities, Data Centers, Technology Spaces and Electronic Equipment

(current) Advisory

IEEE Color Standards (current) Advisory

NETA Electrical Testing To Acceptance Standards (current) Advisory

NEC Chapters 1 – 5 & 9 (current) Mandatory

OEM Manuals For All Equipment (current) Advisory 1.10 Contractor Personnel 1.10.1 CONTRACTOR PERSONNEL The Contractor shall have a minimum of three years verifiable and equivalent experience in providing facilities engineering and operations & maintenance services at data center and data center support facilities or mission critical facilities. Individual Contractor personnel requirements are specifically called out in individual sections and Tasks herein, but in general personnel are required to have direct experience supporting mission critical

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facility physical plant and IT operations. 1.10.2 Contract Manager (CM) The Contractor shall designate a primary point of contact available 24/7/365 who shall be responsible for the performance of the work and have the authority to address contractual issues. The name of this person and an alternate or alternates who have the authority to act for the Contract Manager when absent, shall be designated in writing to the CO prior to the task order start date. The CM or alternate shall have full authority to act for the contractor on all contractual matters relating to daily operation of this task order within one hour. All resumes shall meet or exceed the minimum specifications of the PWS and be approved by DISA. 1.10.3 Contractor Maintenance Manager Absence The CM shall notify the COR of planned or unplanned absences of one workday or more. The CM shall provide the name of the alternate/acting CM who will be performing CM duties during the absence. 1.10.4 Contractor Employees The Contractor shall ensure that all potential employees have meet all security requirements as stated herein prior to employment under the terms of this task order. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest, nor shall the Contractor employ any person who is an employee of the United States Armed Services, either military or civilian, unless such person seeks and receives approval in accordance with DoD 5500.7-R (Joint Ethics Regulation). The Contractor shall not employ any person who is an employee of the United States Armed Services if such employment would be contrary to the policies contained in Air Force Instruction 64-106. 1.10.5 Contractor Personnel Appearance and Identification Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. The contractor shall ensure employees wear identification at all times and shall be worn or attached to the outer garment IAW site security rules and regulations. Uniforms or company apparel is desired. 1.10.6 Control of Contractor Employees The selection, assignment, reassignment, transfer, supervision, management, and control of Contractor employees in performance of a TIM service task order shall be the responsibility and prerogative of the Contractor; however, the Contractor shall comply with the requirements set forth in this standard and in all regulations concerning conduct of employees as referenced herein. When the Government directs, the Contractor shall immediately remove from performance of a TIM service task order, any person who is identified as a potential threat to the health, safety, security, or operational mission of the installation and its population. The abrupt absence of these personnel could adversely affect the Contractor’s ability to perform. The absence at any time shall not constitute an excuse for nonperformance under a TIM service task order. Contractor personnel shall comply with directives pertaining to operation of privately owned vehicles on the installation (if applicable). Contractor personnel may be required to hand carry their vehicle registration, proof of emissions testing (if required), proof of insurance, and valid driver’s license (as applicable) to the installation Pass and Registration (Visitor’s Center) to obtain an installation vehicle decal/pass. 1.10.7 Personnel Qualifications Before allowing employees to start work under the terms of this task order, the contractor shall ensure that employees have the required qualifications and, if applicable, have the required current and valid trade certifications including state, county licenses for skilled trade’s persons, in compliance with federal, state and local environmental requirements or laws. When requested, the contractor shall provide the CO or COR with information on the qualifications or certifications for employees and subcontractors. Technician(s) servicing systems or equipment must have necessary certifications in accordance with industry standards. Electrical and mechanical technicians shall have journeyman level certifications and at least 3 years of datacenter experience or authorized exception. Electricians (licensed in the state of performance, if applicable) shall be available on site during the course of power installations or other work considered critical to the operations as deemed by the Site Facility Manager. All service personnel are expected to have familiarity and the ability to service and respond to contingencies with all listed equipment, but not all are required to have the certification levels of the technician(s) with for those services or systems.

http://www.dod.mil/dodgc/defense_ethics/ethics_regulation/

http://www.dod.mil/dodgc/defense_ethics/ethics_regulation/

http://www.e-publishing.af.mil/shared/media/epubs/AFI64-106.pdf

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Contractor shall comply with OSHA standards 1910.151, 1910.269, and 1926.950, and any other OSHA mandated requirement that may not be referenced. The provisions of 29CFR1910.1025, “The General Industry Lead Standard,” apply to all abatement & removal work, requiring specific training to understand the dangers of lead contamination and to avoid ingestion. The Contractor shall manage training programs and mitigate the risks to his personnel, site employees, and to the facility (both during and after abatement work). A current Universal EPA Certification is required to maintain the environmental support equipment. Water Treatment and Backflow work is necessary and must be completed by a certified technician for the operation of both open and closed loop systems. The Service Technician shall hold required certifications to include but not limited to Backflow Prevention Certification, and or any local or state requirements; if there are no local or state requirements, a national certification such as American Backflow Prevention Association (ABPA) is required. The Contractor shall have current operator-level training for the site Building Automation Systems (BAS). Multiple types of systems are currently installed at different data centers, but these are being replaced with a standardized Genesis32/64 Iconics system using (primarily) Direct Digital Control (DDC) controllers. Contractor shall maintain certifications and training for all systems responsible for, at no additional costs to the Government. Contractor is required to attend training provided by the Government as part of upgrade or new system install. 1.10.8 Technician System Cross-Training Initially, Contractor personnel shall generally be experienced in a single trade, such as electrical or mechanical. Rather than requiring the Contractor to maintain two or more people onsite 24x7 to maintain the levels of service coverage required across multi-trade systems, the Contractor should consider cross — training of assigned personnel based on 1) basic trades skills and 2) installed systems at the covered site. 1.10.9 Specialized Training DISA has several highly specialized systems in the covered equipment for which DISA does not expect personnel with the experience and qualifications to maintain the systems and warranties in all service areas. Contractor shall maintain current certifications and training levels at their expense. Specific systems that DISA requires the Contractor to hold specific manufacturer service and/or operation qualifications include (but are not necessarily limited to): • Hitec Rotary UPS equipment (currently none, but may be added later) • Data center Infrastructure Management (DCIM) (platform TBD) software • CMMS (platform TBD) software • Computational Fluid Dynamics (CFD) software 1.10.10 Travel Any government directed and approved travel for training shall be in accordance with FAR Part 31; travel must be reasonable, allocable and allowable. Travel must be approved in advance and via contractor submission of Exhibit H.1 Travel Authorization Request to the DISA COR office and GSA Contracting Officer for approval. When approved in advance Contractor travel costs are reimbursed in accordance with FAR 31.205-46. When used, travel shall be invoiced monthly. Travel shall be reimbursed in accordance with the Federal Travel Regulation (FTR) in effect at the time of travel. 1.10.11 Personnel Accountability All contractor personnel on-site and on duty that have been issued a CAC and have an assigned DISANet account shall log into the Government Personnel Accountability Management (PAM) system daily. The contractor shall update in PAM projected absences with the exception of normally scheduled days off. The system will normally automatically log a person’s status when they log into their DISANet account, however it is every employee’s responsibility to ensure their status is updated and if necessary to update their status

http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=9806




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manually. For those employees without a CAC or DISANet account the site Contract Manager shall be responsible for accounting for these employees. (Note: Manual and automated accountability updates are not to be used as a measure to precisely monitor an employee's time, and will not be used as a tool for payroll or administrative action.) 1.11 Security Requirements Failure to comply with security requirements is reason for default. Both the contractor and contractor personnel must obtain secret security clearance no later than time of TO period of performance. If contractor and contractor personnel fail to obtain secret clearance TO will be terminated for default and the next best quoter will be awarded the TO. 1.11.1 Security: The work to be performed on this task order will be classified up to and including secret and will be performed at Government facilities on Government networks. A DD-254, Contract Classification Specification is attached and made part of this PWS. References:

a. DOD 5200.2-R, DOD Personnel Security Program. b. DISAI 240-110-36, Personnel Security. c. DOD 5220.22-M, National Industrial Security Program Operating Manual. d. DOD 5220.22-R, Industrial Security Regulation. e. DODM 5200.01, DoD Information Security Program, 24 February 2012. f. DISAI 630-230-19, Information Assurance (IA).

1.11.2 Security Requirements. As stated in Block 14, this section shall be considered a supplement to Block 13 of the attached Government provided DD-254, Contract Classification Specification. The following security requirements shall apply to this effort. Any conflict between the performance work statement (PWS) and the DD-254 shall be reported to the COR or CO for resolution. Additional guidance may be obtained from the DISA Industrial Security Program team. Mail: Mailing addresses to be provided at time of award U.S. Postal Service: UPS/FedEx:

Defense Information Systems Agency Defense Information Systems Agency ATTN: ATTN: PO Box

1.11.3 Facility Security Clearance. The work to be performed under this task order is up to and including the secret level. The company must have an interim or final secret or higher facility clearance level (FCL) from the Defense Industrial Security Clearance Office (DISCO). 1.11.4 Security Clearance and Information Technology (IT) Level. All personnel performing on this task order will be U.S. citizens. Contract employees that are in Secret/IT-I positions require a minimum of interim secret security clearance and interim IT-I eligibility when performance starts. Contract employees that are in Secret/IT-II positions must have at least an interim secret security clearance when performance starts. Personnel in Unclassified/IT-II must be eligible for IT-II, either interim or final. The Government, for its benefit, may allow personnel to start with interim IT-II access in lieu of interim IT-1. 1.11.5 Position Requirements. The following positions have been identified for this effort and require the personnel security clearance and information technology level listed.

a. Computational Fluid Dynamics (CFD) Engineer: Secret/IT-II b. Various Occupational Specialties approved by COR: Secret/IT-II c. Other Personnel approved by COR: Unclassified/IT-II

1.11.6 Investigation Requirements. Personnel performing duties under this task order must have a favorably adjudicated personnel security investigation (PSI) as follows.

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a. Minimum of a NACLC (SF-86) within 10 years for a personnel security clearance at the secret level. b. Minimum of a SSBI (SF-86) within 5 years for a personnel security clearance at the top secret level. c. Minimum of a NACI/Public Trust (SF-85) investigation within 10 years for ADP access at IT-II level. d. Minimum of a BI/Public Trust (SF-85P) within the past 5 years for ADP access at IT-I level.

The PSI must remain in scope by submitting a new eQIP prior to the 10 year anniversary for either the NACLC or the NACI, and prior to the 5 year anniversary for either the SSBI or BI. A break in Federal service of 24 months or more since the completion of a PSI will be treated as out of scope and also require a new eQIP submission. To maintain both personnel proficiency and reduced costs to the Government in processing contractor personnel, such as providing personnel security investigations (PSI), it is expected that contractor shall not randomly rotate its personnel on and off of the task order. The Government reserves the right to seek reimbursements of PSI, through reduction in payments, for each person rotated off the task order in less than 12 months for the sole purpose to allow another person to rotate onto the task order. The Government will not seek reimbursement for personnel removed at its request. 1.11.7 Investigation Submission. Personnel security investigations must be completely submitted to OPM with a favorable initial determination prior to the perspective employee working on task order. Re-investigations must be submitted within 2 months of the 5 or 10 year anniversary of the completed PSI as applicable. Initial investigation submissions and re-investigation submissions are submitted by either the contractor or the Government per the following paragraphs. DSS will not allow contractors to submit an eQIP for Public Trust Positions. The PSI request for a Public Trust position must use eQIP and be submitted by DISA HP (MPS/MP62) to the U.S. Office of Personnel Management (OPM). Therefore, DISA HQ will open an eQIP upon receiving a request from the DISA security manager (SecMgr) at the site the task order employee will be working. The contractor must submit a Visitor Authorization Letter (VAL) to the site SecMgr via the government COR prior to an eQIP being authorized. 1.11.8 Contractor Submissions. The contractor’s facility security officer (FSO) will open an eQIP session for their personnel to meet the following requirements as applicable.

a. NACLC (SF-86) for those personnel requiring the following accesses: (1) Secret personnel security clearance with ADP/IT access at IT-II. (2) Secret personnel security clearance with no ADP/IT access.

b. SSBI (SF-86) for those personnel requiring the following accesses: (1) Top secret personnel security clearance with or without ADP/IT.

Contractor’s FSO shall NOT open and submit eQIP for a SSBI for contractor personnel requiring “Secret/IT-1”. DSS will reject these.

1.11.9 Government Submissions. Upon receipt of a request from the contractor’s FSO via the COR, the Government site security manager will request DISA HQ (MPS/MP62) open an eQIP for the following types of accesses.

a. Public Trust Position (SF-85) for those personnel requiring the following accesses: (1) Unclassified or no personnel security clearance and IT-II.

b. Public Trust Position (SF-85P) for those personnel requiring the following accesses: (1) Unclassified or no personnel security clearance and IT-I.

c. SSBI (SF-86) for those personnel requiring the following accesses: (1) Secret personnel security clearance with ADP access at IT-I.

Prior to the Government opening an eQIP session, the contractor’s FSO must ensure the employee has a JPAS record, input the date the SF-312 was signed, verify U.S. citizenship, and ensure all information such as full name, place of birth and date of birth are correct based on certified birth certificate and/or U.S. passport. Once the Government opens an eQIP session, the contractor employee will receive an email and shall follow the instructions for completing the eQIP and submitting fingerprints. Additional guidance may be obtained

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from the DISA Personnel Security Program team. Mail: Mailing addresses to be provided at time of award U.S. Postal Service: UPS/FedEx: 1.11.10 Adjudication of Personnel Security Investigations. Adjudication of personnel security investigations (PSI) for granting of personnel security clearances and ADP accesses (IT levels) will be accomplished as follows. 1.11.11 Personnel Security Clearances (S/TS).

a. PSI for a personnel security clearance submitted by the contractor’s FSO will have an initial determination of an interim security clearance made by DODCAF.

b. PSI for a personnel security clearance submitted by the Government will have an initial determination made by DISA HQ (MPS/MP62).

c. All completed PSI for personnel security clearances will be forwarded by OPM to DODCAF for a final determination. 1.11.12 ADP Access and IT Levels (IT-II/IT-I).

a. PSI submitted by the Government solely for ADP/IT access will have an initial determination of IT level made by DISA HQ (MOS/MP62).

b. PSI submitted by the Government for personnel security clearances and/or IT level will have an initial determination made by DISA HQ (MPS/MP62).

c. All completed PSI for public trust positions will be forwarded by OPM to DODCAF for a final determination.

d. A completed in scope PSI favorably adjudicated by DODCAF, or an in progress PSI with a favorable initial determination by DODCAF will be granted an IT level by the DISA site security manager or DISA HQ (MPS/MP62) as follows:

(1) Final secret clearance = Final IT-II. (2) Final top secret clearance = Final IT-I. (3) Interim secret clearance = Interim IT-II. (4) Interim top secret clearance = Interim IT-I.

1.11.13 Initial Determination for Government Submission. When DISA HQ (MPS/MP62) receives a submitted eQIP from a task order employee, a review of the package will be completed to determine if an interim eligibility can be made. If so, it will be recorded in DISA CMIS as favorable. If not, the COR/COR/TM will be notified through the site security manager that the process will not continue and to direct the company to supply a new contractor to fill the position. Contract employees requiring IT-I may be granted interim IT-I once the National Agency Check (NAC) Portion of the SSBI (SF86) or BI/Public Trust Position (SF85P), or a previous personnel security investigation has been completed and favorably adjudicated with no concerns on the current PSI request. If an employee is not able to obtain an interim IT-I access within 90 days they will not be eligible to provide service on this task order. 1.11.14 Joint Personnel Adjudication System (JPAS). The record of clearance for personnel performing on this task order will be JPAS. The JPAS “US Access” for a member shall be the level required by the task order for the position. Example: A member has an SSBI completed within 5 years and has a final determination (adjudication) of eligibility of top secret; however, his/her task order position only requires secret access. Therefore, the “US Access” in JPAS will show “secret”. 1.11.15 Fingerprint Checks. The Government will independently verify that fingerprint checks are favorable prior to authorizing the issuance of a personal identity verification (PIV) card (aka DoD CAC) and/or granting unescorted access to a DoD facility. Although an initial determination of eligibility for interim secret may have been made based on the submission of the eQIP, that is not sufficient to issue a CAC or PIV card in compliance with Homeland Security Presidential Directive 12 (HSPD-12) and DoD regulations. 1.11.16 Visit Authorization Letters, Visit Termination Letters, and Visit Authorization Requests.

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1.11.16.1 Visit Authorization Letters (VAL). The contractor’s FSO will forward a Visit Authorization Letter (VAL) to the contracting officer’s representative (COR) identified in the PWS for all employees prior to the beginning of each contracting period of performance (POP) or task order (TO) period of performance (POP), and as new contractor employees are assigned to the task order. Although a separate VAL shall be used for each DISA site, a task order employee should only be listed on the VAL for the primary work site. When applicable, sub-contractor’s FSO shall submit VAL’s to the COR/COR/TM via the prime contractor’s FSO, who will also sign the VAL prior to forwarding. COR/COR: SITE SECURITY MANAGER: DISA LOGISTICS BRANCH DISA ATTN: COR ATTN: Security Manager Address to facility listed in PWS upon task order award Address to facility listed in PWS upon Order award. Phone: Phone: Fax: Fax: Email: Email: 1.11.16.2 Visit Termination Notifications (VTN). The contractor’s facility security officer (FSO) will forward a Visit Termination Notification (VTN) to the DISA COR/COR/TM identified in the PWS/TO for all employees leaving the contract/task order prior to the current period of performance. The VTN will show the last day the employee will be working on the task order. 1.11.16.3 Visit Authorization Requests (VAR). While the VAL is used to identify contractor personnel working on the task order at a specific site, the visit authorization request (VAR) on company letterhead is used by the contractor for their other personnel, such as managers and support personnel, desiring to visit the site and/or their employees. Once arrangements have been made with the host, the VAR should be sent directly to the security manager for the site to be visited, not the COR/COR/TM. For these visits, a JPAS Visit Notification may be used. Searching SMO Code “DKA*” in JPAS will provide the SMO Codes for most DISA sites. NOTE: A JPAS Visit Notification may NOT be used in lieu of a VAL. It will not contain enough information to allow a contract employee to work on the task order. 1.11.16.4 Visit Authorization Letter and Visit Termination Notifications Submission.

a. Visit Authorization Letters (VAL) and Visit Termination Notifications (VTN) shall be on company letterhead. b. The VAL/VTN shall contain the following information. Any VAL/VTN submitted without the below information will be rejected. (1) CAGE Code (2) Contract Number (3) Period of Performance (POP) (Start and End Dates of Current POP, no longer than 1 year.) (If Cancellation VAL/VTN, include individual’s End Support Date.) (4) Task Order Number (If Applicable) (5) Company Point of Contact (POC) and Telephone Number (6) Government COR/COR Name and Telephone Number (7) Technical Point of Contact (TPOC) (8) Purpose of Access (9) Employees Working on Contract: (a) Full Legal Name (First Middle Last) (b) Social Security Number I Personal Email Address (For TASS (CAC) and eQIP notifications.) (d) Date and Place of Birth (e) Security Clearance Level, Date Granted and Adjudication Facility (If employee does not have a personnel security clearance, state NONE.) (f) Type of Investigation (NACLC/SSBI), Date Completed and Investigative Agency (OPM)

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(10) Name, title, telephone, e-mail address and signature of cognizance official, usually the facility security officer (FSO), who certifies the authenticity of the individual/facility clearance data found on the VAL/VAR/VTN. NOTE: The certifying official may NOT be anyone listed on the VAL/VAR/VTN. c. The COR will forward the VAL to the appropriate DISA site security manager or DISA VAR Center for review and verification. Once verified, the appropriate DISA security manager submits a request for a PSI to the appropriate DISA HQ (MPS/MP62) Personnel Security Specialist only for positions requiring Secret/IT-I or a public trust position. d. The VAL/VAR/VTN should be sent via email to the appropriate COR because it contains sensitive information covered by the Privacy Act, the VAL/VAR/VTN should be sent using a locked “Zip” file in one e-mail and then followed-up by another e-mail with the password to unlock the Zipped file. Prior coordination with the COR should be made via email to ensure the VAL/VAR/VTN process is agreed upon and properly secured.

1.11.17 New Contractor Employees. All new contractor employees are not cleared to report for work until they are cleared through the appropriate DISA site security manager who will ensure receipt of a VAL, required personnel security clearance & access has been granted, and favorable fingerprints prior to the COR Trusted Agent authorizes a CAC/PIV Card. 1.11.18 Miscellaneous Security Requirements. Contractor personnel must comply with local security requirements for entry and exit control for personnel and property at the government facility. Contractor employees will be required to comply with all Government security regulations and requirements. Initial and periodic security training and briefings will be provided by Government security personnel. Failure to comply with security requirements can be cause for termination of employment. The Contractor shall not divulge any information about DoD files, data processing activities or functions, user identifications, passwords, or any other knowledge that may be gained, to anyone who is not authorized to have access to such information. The Contractor shall observe and comply with the security provisions in effect at the DoD facility. Identification shall be worn and displayed as required. DISA retains the right to request removal of contractor personnel regardless of prior clearance or adjudication status, whose actions, while assigned to this task order, clearly conflict with the interest of the Government. The reason for removal will be fully documented in writing by the Contracting Officer (CO). When and if such removal occurs, the contractor shall, within 15 working days, assign qualified personnel to the vacancy(ies) thus created. At no time shall the contractor bring into a DISA facility a device developed and/or designed for image recording, sound recording, data storage, wireless communication, cellular phone access, music recording or listening, eavesdropping, video recording, and/or flash drives or similar media without written permission from the site’s Security Manager (SecMgr) and/or Information Systems Security Manager (ISSM). 1.11.19 Training. To ensure the safety and security of personnel, property, computer systems and data, all employees are required annually to complete computer based training (CBT) required by either DISA HQ and/or the working site. Additionally, some training may be provided in class rooms for all hands or via VTC. 1.11.19.1 IA Training. Information Assurance Awareness training must be completed prior to arrival. It is available online from most computers at the following website. http://iase.disa.mil/eta/index.html Select “Cyber Awareness Challenge”, Version 2.0, October 2013

If the above course is no longer available, select the most recent version for DoD Personnel. 1.11.19.2 Other Training. Once new employees receive a government computer system, they will be required to complete all DISA Mandatory Training Program (MTP) CBT under the Security Section within 10 days. Other MTP CBT courses will be completed within 30 days upon arrival. Annual refresher training will be completed within 90 days of posting to the DISA MTP CBT site. 1.11.20 Information Systems Security, Cyber Security and/or Information Assurance. The contractor will employ appropriate administrative, technical, and physical safeguards to protect any and all Government data,

http://iase.disa.mil/eta/index.html

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to ensure the confidentiality, integrity, and availability of government data. 1.11.21 General Information. Contractor personnel will generate or handle documents that contain For Official Use Only (FOUO) information at Government facilities. Contractor personnel shall have access to, generate or handle classified material in performance of this task order only at Government facilities. All contractor deliverables shall be marked at a minimum of FOUO, unless otherwise directed by the Government. The contractor shall comply with the provisions of the DoD Industrial Security Manual for handling classified material and producing deliverables. The contractor shall comply with DISA Instruction 630-230-19. 1.11.22 Government Furnished Equipment (GFE). All personnel performing on the task order will be issued a government laptop for task order performance which must be used for conducting government business related to the performance of the task order, including the sharing of information, accessing DISA internal sites, etc…, and official email. In some cases the Government may assign a computer to be used by several members when multiple shifts are involved. 1.11.23 USB Devices and Non-Government Equipment. Contract personnel shall not connect any USB devices to Government equipment. Personnel shall not connect any non-government equipment to government equipment. This does not prohibit connecting to a home or hotel’s broadband modem via CAT6 cable or Wi-Fi when establishing a VPN when authorized to work remotely. 1.11.24 Contractor Information Systems. Contractor shall not use its company or personal information technology (IT) equipment, computers and/or networks to process Government information in performance of this task order without approval from the COR. 1.11.25 Contract Communications All communications related to the task order or execution of the task order will be titled as follows: • Emails: The subject line in the e mail will contain the GSA contract/task order number followed by the e mail subject followed by UNCLASSIFIED. For example, the transmission of an email for TR submittal review would read. 15xxFR0004- TR Submittal Submission – UNCLASSIFIED • Shipments: All shipments to the facility shall follow the local sites shipping policy and must be marked with the contractor’s name, contractor’s local POC on the outside of the package, container, pallet, box etc. 1.11.26 Key Control The Contractor shall establish and implement methods of ensuring that all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall report the occurrence of a lost or broken key to the Building Security Office. In the event keys other than master keys are lost the Contractor shall, upon direction of the Contracting Officer, rekey or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform the rekeying. When the Government performs the replacement of locks or rekeying, the total cost of rekeying or the replacement of the lock or locks by Contractor, the Contracting Officer will determine reimbursement. In the event a master key is lost, the Government will replace all locks and keys for that system and the contractor shall send a check for the total cost. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by the Contractor’s employees to permit entrance of persons other than Contractor’s employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the site Security Manager.

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1.12 Safety Requirements 1.12.1 Local Safety Requirements The Contractor shall comply with all local safety requirements implemented at the installation where the work is to be accomplished provided that they do not conflict with the requirements of this task order. If conflicts arise, they shall be referred to the Contracting Officer for resolution. 1.12.2 Subcontractor Contractors Contractor shall include a clause in all agreements to comply with the safety provisions of this task order as applicable. 1.12.3 Accident/Incident Response Contractor shall take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the Contracting Officer. 1.12.4 Accident/Incident Reporting and Investigations The Contractor shall record and submit promptly to the Facility Manager all available facts relating to each instance of accidental damage to Government property or injury to either Government or Contractor personnel. The Contractor shall not perform any work on the damaged equipment/property until written approval by an authorized Government representative. If the Government elected to conduct an investigation of the accident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is completed 1.12.5 Safety Program Requirements Contractor shall have an ongoing Safety Program that meets the following requirements: • Conform to the safety requirements contained in the task order for all activities related to the

accomplishment of the work. • In accordance with local site safety requirements • Take such additional immediate precautions as the Contracting Officer may reasonably require for safety

and mishap prevention purposes. • Follow “Lock Out-Tag Out” (LOTO) procedures. Contractor personnel shall be LOTO qualified. • Provide protection to Government property to prevent damage during the period of time the property is

under the control or in possession of the Contractor. • Include a clause in all subcontracts to require subcontractors to comply with TIM safety provisions. • Record and report promptly (within one hour) to the Contracting Officer or COR all available facts relating

to each instance of damage to Government property or injury to either Contractor or Government personnel. • The contractor safety program shall be made available to the Government. 1.12.6 Hazard Material Documentation The Contractor shall provide all chemicals to ensure proper operation of covered equipment, including but not limited to water treatment chemicals, lubricants, and refrigerants. DISA’s hazard evaluation has identified these types of chemicals as hazardous under OSHA’s Hazard Communication Rule, 29 CFR 1910.1200. The Contractor shall compile and maintain a current set of Material Safety Data Sheets (MSDS) for all applicable materials, and shall comply with all of the requirements of the OSHA regulation. Other major federal environmental laws regulating responsibilities can be found under OSHA Hazard Communication 29CFR 1910.1200, SARA (TITLE III), PROPOSITION 65, CERCLA / Superfund 40CFR 117.302, Toxic Substances Control Act (TSCA), Status under appropriate Federal Clean Air and Water Acts 40CFR 60 and 61 and 40Cr; 401.15 and 116. The Contractor shall comply with safety provisions listed in mandatory referenced technical publications. At a minimum, maintenance workers shall be familiar with the following: • Original Equipment Manufacturer (OEM) manuals for the equipment under maintenance






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• NEC Chapters 1-5 and 9 • NETA Maintenance Testing Specifications for Electrical Power Distribution Equipment and Systems IEEE Color Book Series of Standards 2. DEFINITIONS AHJ Authority Having Jurisdiction AHU Air Handling Units ASHRAE American Society of Heating, Refrigeration, and Air-Conditioning Engineers ASI Authorized Service Interruption ATFP Anti-Terrorism Force Protection ATS Automatic Transfer Switches AWP Annual Work Plan BAS Building Automation Systems BAS Building Automation Systems BMS Battery Monitoring System BAS Building Automation Systems CAD Computer-Aided Design CBT Computer Based Training CCM Contamination Control Mats CFD Computational Fluid Dynamics CLIN Contract Line Item Number CM Configuration Management CMMS Computerized Maintenance Management Systems CO Contracting Officer COC Cycles of Concentration CONUS Continental United States COR Contracting Officer Representative CR Cost Reimbursement, value is a not to exceed ceiling CRAC Computer Room Air Conditioning Units CRAH Computer Room Air Handler CUBES Critical UPS & Battery Equipment Systems DCIM Data Center Infrastructure Management DDC Direct Digital Control DISA Defense Information Systems Agency DISCO Defense Industrial Security Clearance Office DM Deferred Maintenance DP Distribution Panel EIN Equipment Identification Number EIS Enterprise Information Services EPA Environmental Protection Agency FAR Federal Acquisition Regulation FCL Facility Clearance Level FFP Firm Fixed Price FFP Value Final Agreed to Price FOUO For Official Use Only FSO Facility Security Officer FTR Federal Travel Regulation GM General Maintenance HAZCON Hazardous Condition HEPA High Efficiency Particulate Air HVAC Heating Ventilation Air Conditioning IAQ Indoor Air Quality IAW In Accordance With IPMP Integrated Pest Management Plan ISSM Information Systems Security Manager JPAS Joint Personnel Adjudication System

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LAN Local Area Network LOTO Lock Out — Tag Out MAC Moves-Adds-Changes MDP Main Distribution Panel MIL Maintenance Impact Level MOP Method of Procedures MPDU Modular Power Distribution Unit MSDS Material Safety Data Sheets MTP Mandatory Training Program NAC National Agency Check NDA Non-Disclosure Agreement NEC National Electrical Code O&M Operations and Maintenance OAP Oil Analysis Program OCONUS Outside the Continental United States ODC Other Direct Cost OEM Original Equipment Manufacturers OPM Office of Personnel Management OSHA Occupational Safety and Health Act PdM Predictive Maintenance PDU Power Distribution Units PIV Personal Identity Verification PM Preventative Maintenance POP Period of Performance PSI Personnel Security Investigation PUE Power Utilization and Efficiency PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Personnel QASP Quality Assurance Surveillance Plan RCM Reliability-Centered Maintenance SEC Systems, Equipment, and Components SOP Standard Operating Procedures SR&M Sustainment, Restoration, and Modernization SRG Signal Reference Grid STS Static Transfer Switches T&M Time and Material T&M Value is a not to exceed ceiling TIM Tiered Infrastructure Maintenance TO Task Orders TOD Time-of-Day TR Technical Requirements UL Underwriter Laboratory UPS Uninterrupted Power Supply VAL Visitor Authorization Letter VAP Vibration Analysis Program VAR Visit Authorization Request VESDA Very Early Smoke Detection Apparatus VFD Variable Frequency Drive VSD Variable-Speed Drive VTC Video Teleconference VTN Visit Termination Notifications WO Work Order WOP Work Order Program 3. SPECIFIC TASK REQUIREMENTS

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3.1 Task: Configuration Management, Documentation, Tracking, and Reporting In order to properly operate and maintain infrastructure systems that support DISA operational missions, significant documentation is required, and it must be organized to enable its effective use in supporting the O&M program. Documentation includes, but is not limited to: Work Order reports, maintenance and equipment performance monitoring reports, and infrastructure studies. The organization of this information drives all of the mission critical functions that TIM is designed to provide, by defining requirements. Refer to CMMS section 3.23. 3.1.1 Task Parameters 3.1.1.1 Configuration Management: The Contractor shall manage essential facility documents by assembling, organizing, and maintaining a documentation library to include, but not limited to: 1) Facility As-Built Drawings; 2) Systems, Equipment, and Components (SEC) Inventory Lists, 3) Equipment Operations Manuals, and other pertinent documentation on the facility and infrastructure systems so that they are easily accessible to local Site Facility Manager and CORs at all times. These documents shall be stored on the government furnished computer and e-mailed to COR when any updates occur. The Contractor shall be responsible for creating and maintaining Government required records that are specifically cited in this PWS Section 3.1 or required by the provisions of a mandatory directive listed in this PWS Section 3.1. If requested by the Government, the Contractor shall provide the original record or a reproducible copy of any such record within five (5) working days of receipt of the request. 3.1.1.2 Documenting and Tracking of Maintenance Records: Work Order documents shall be maintained through the duration of the task order and turned over to the Government at the end of the task order or when requested in a format that can be easily compared by the individual systems being operated under this task order from month to month. The two goals of this record keeping are: 1. To identify the changes in required maintenance services as part of the historical record of the SEC, which

will assist in defining further refinements to the services required in the future, and, 2. To show the amount of work switched from reactive to preventative to predictive maintenance, and to be

able to correlate this with an increase in SEC reliability. All records are the property of the Government and shall be housed at the site. These records shall remain with the facility and be transferred to any follow-on O&M Contractor as baseline and historical information. 3.1.1.3 Reporting: The Contractor shall report all facility infrastructure emergencies and anomalies to the DISA facilities 24-hour On-Call Engineer at to be provided at time of award within 15 minutes of situational awareness. Ensure the site Facility Manager is notified concurrently. The Contractor shall provide monthly Metrics and all test reports as required to the government within seven days following the end of the month. 3.1.2 Configuration Management The Contractor shall assemble and maintain a library of facility drawings, Original Equipment Manufacturers (OEMs’) system operations & block diagrams, SEC documentation (identification, labeling, marking, criticality, maintenance requirements, and history of installation and maintenance), Work Order plans & requests, a Work Order Program (WOP), reliability-centered maintenance (RCM) program, and MSDS data for the facility. This shall include organization and scanning of historical facility plans & drawings (if applicable) to high-resolution digital format. As follow-on tasks cannot be completed effectively or efficiently without this documentation, the library shall be substantially complete within six (6) months of the beginning of this service. 3.1.2.1 Facility As-Built Drawings The Contractor shall provide updated Facility As-Built Drawings in accordance with the DISA Facility Standard Record Drawing Configuration Management Specification provided by the government. The Contractor shall use the AutoCAD software on government furnished computers to maintain the as-built drawing and provide to the government electronically by e-mail or compact disc (CD) to COR. For all repair, alteration or installation work performed by the Contractor, the Contractor shall be responsible

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for creation and integration of redlines into existing As-Built AutoCAD drawings to show current facilities and infrastructure layout. All “project” work as-built drawings accomplished by other contractors will be shared with the TIM Contractor upon project close out or acceptance from the project contractor by the Government to be added or consolidated on the Facility As-Built Drawings. The Contractor may be required to generate new overall facility drawings, layouts, and one-line plans. 3.1.2.2 Systems, Equipment, and Components (SEC) Inventory & Identification, Labeling and Marking The Contractor shall maintain an effective Systems, Equipment, and Components inventory and identification, labeling, and marking system in line with the DISA Identification, Labeling, and Marking Specification. This system shall have the ability to interact with the Computerized Maintenance Management System software that the Government provides and the Contractor uses for managing their facility operations and maintenance program. The government will provide the most current SEC inventory in an Excel Spreadsheet format. The Contractor is responsible for inventory of SEC at each site. This SEC Inventory serves to identify, establish, and update the Contractor’s O&M program. The initial basis for the SEC inventory comes from the SEC Inventories provided by the government prior to award of this task order. It is the responsibility of the Contractor to verify and update all these SEC Inventories and subsequently input or confirm updates to this SEC Inventory on a continuous basis. The Contractor is responsible to identify, label, and mark all SEC at each site in line with the DISA Identification, Labeling, and Marking Specification. The contractor shall confirm the proper format and installation of labels and marking in line with the aforementioned specification. See the DISA Identification, Labeling, and Marking Specification for specific definitions of SEC, The Contractor may not be responsible for the operation and/or maintenance of all SEC in the facility, dependent solely upon the needs of the Government. 3.1.2.3 Systems, Equipment, and Components (SEC) Criticality Code The Government provided SEC inventory will include criticality levels to each piece of SEC in the facility relating to how important it is to supporting the DISA mission. These criticality levels will be used to prioritize work in the Work Order scheduling process and measure Contractor maintenance performance levels. The three criticality levels are described below: • Criticality I: 100% essential to supporting the mission. No maintenance deferrals allowed. SEC is mission essential, or must be online at all times for safety reasons. • Criticality II: SEC is important but redundant. 90% of all scheduled maintenance must be conducted on schedule. • Criticality III: Non-production SEC, administrative devices, and non-essential components. 80% of all scheduled maintenance must be conducted on schedule.

3.1.2.4 Structure and Raised Floor Identification and Labeling The Contractor shall be responsible for correct labeling (including possible re-labeling) of column numbers, - and - raised floor grid in line with DISA Identification, Labeling, and Marking Specification; if necessary the specifications will be provided through a material only Technical Requirement (TR). After initial implementation at the start of this task order, future updates shall take place upon completion of infrastructure upgrade projects. 3.1.2.5 Raised Floor IT SEC Labeling The Contractor shall be responsible for correct labeling (including possible re-labeling) of whips and racks/cabinets includes but not limited to electrical switch gear, MCC panels, electrical distribution panels, CRAHs, PDUs and any other facility support equipment on the floor etc. in line with DISA Identification, Labeling, and Marking Specification; if necessary the specifications will be provided through a material only Technical Requirement (TR). After initial implementation at the start of this task order, future updates shall take place upon completion of infrastructure upgrade or IT SEC replacement projects.

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3.1.2.6 Pre-Expiration Warranty Inspections When new SEC are installed during any project, the SEC shall become the responsibility of the O&M Contractor at the time of project close-out. This handover includes the warranty materials and O&M requirements for the SEC. The Contractor shall establish scheduled work orders in the maintenance management system (CMMS or manual system) to inspect SEC versus warranty certificates and for acceptability of operation thirty (30) days prior to the expiration of the warranty period. The Contractor shall notify the site facility manager and COR team within seven (7) days of the scheduled work order with findings and recommendations to allow adequate time for response with any noted issues. Notifications shall be addressed electronically by email with a subject line of “SITENAME – Pre-Expiration Warranty Inspection – SEC” where SITENAME and SEC reflect the actual system and project (for example, “DECC San Bernardino – Pre-Expiration Warranty Inspection – Fusion Containment System”). The content of the notification shall include: ⊗ SEC make, model, , building number(s), room number(s), grid number(s) (if applicable), DISA Unique Identifier (UID) Number(s), and serial number(s); ⊗ Maintenance records for the equipment since installation; ⊗ Date of installation and date of warranty expiration.

3.1.2.7 Facility Infrastructure Maintenance Management The Contractor shall track and manage scheduled maintenance on all facility infrastructure SEC in the facility, regardless of which Contractor (Host Installation or other maintenance) is responsible for providing those maintenance activities. This shall include, but is not necessarily limited to, services provided under Critical UPS & Battery Equipment Systems (CUBES), Building Automation System (BAS), and by other mandatory-source Contractors such as the host installation providers. The ‘master’ maintenance schedule & plan managed by the Contractor is intended to provide situational awareness to all levels of facility management regarding what O&M activities are planned, when, and what potential impacts they may have on the facility. The government will notify the Contractor of other contractor’s maintenance schedules. In some instances, the Contractor may need to operate the systems while other maintenance contractor or host installation maintains the system. The Contractor may coordinate directly with other maintenance providers to obtain, clarify, and confirm the maintenance management data necessary to effectively track and manage all scheduled maintenance activities. 3.1.2.8 Operations and Maintenance Manuals The Contractor shall obtain Original Equipment Manufacturers (OEM’s) operating & maintenance (O&M) manuals and instructions for all SEC supporting the facility as part of the documentation library. This O&M library shall be maintained continuously and updated upon completion of infrastructure upgrade or SEC replacement projects. 3.1.3 Reporting 3.1.3.1 The Contractor shall report all facility infrastructure emergencies and critical infrastructure anomalies to the Site Facility Manager and DISA facilities 24-hour On-Call Engineer at (to be provided at time of award) within 15 minutes of situational awareness. Emergent situations and critical infrastructure anomalies may include, but are not limited to: commercial power outages, generator runs, UPS alarms, chiller plant and its associated pumps, check valves and cooling towers are off-line or in degraded state of operation; roof leaks, and any power or cooling fluctuation or loss effecting the raised floor environment. 3.1.3.2 Electrical System Monitoring and Reporting The Contractor shall monitor and record load readings on critical systems on a weekly basis and report these no less than monthly to COR. If a BAS is available and operational to perform these tasks, it shall be used in lieu of manual reporting techniques described herein. Load readings shall be compared to maximum loads or 80% design thresholds as appropriate to show remaining headroom on the systems. Contractor format for these types of reports is acceptable. 3.1.3.3 Metrics and Test Reports Contractor shall provide monthly metrics and all required reports listed below from the performance tasks

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within this PWS shall be provided electronically to the Site Facility Manager, COR; and the GSA CO. Monthly reports are due within seven calendar days after the end of each month. If the Contractor is not responsible for a particular service performance task at a particular site, the applicable report is not required. The Annual Reports to support maintenance services to include but not limited to: • Annual Work Plan (AWP): Contractor shall provide an AWP which is a compilation of all maintenance and repair work to be accomplished during the year, including an estimate for unforeseen work. This compilation is the result of analyzing the work requirements. The facility 5-year project plan will be provided to the contractor for coordination. The AWP is made up of specific work elements which are separate entities that comprise the total work requirements of this task order. (Becomes a benchmark for evaluate maintenance performance, compare performance against maintenance standards) • Reliability-Centered Maintenance (RCM) Report: RCM is the optimum mix of reactive, time- or interval-based, condition-based, and proactive maintenance practices. These principal maintenance strategies, rather than being applied independently, are integrated to take advantage of their respective strengths. Contractor shall provide an annual report, demonstrating with data and metrics, that maintenance program is maximizing facility and equipment reliability while minimizing life-cycle costs and moving toward industry best practice RCM benchmarks. • Deferred Maintenance (DM): Contractor shall provide a DM report to accompany the annual work plan (AWP). The report includes contractor prioritized and recommended repair, replace, and/or upgrade work that advance RCM goals, bring facility up to TIA-942 TIER-III standards, and/or bring facility up to facility standards. It is work that should be accomplished during the year but was unfunded or unapproved by client. An annual reevaluation of the DM is necessary for the development of the AWP. This not only authenticates the work that continues to be deferred, but it also identifies work items in the DM covering deficiencies that have progressed to the point where they need to be included in the AWP.

Report/Maintained Information Frequency of Reporting O&M Task Metrics Report (generated manually or by CMMS) Monthly 3.23 Material Safety Data Sheets (MSDS) Annually and as Changes Occur 3.1 Backflow Preventers and Tagging Annually 3.8 Chiller Inspection Reports Daily Inspection & Verbal Reports;

Monthly Written Summaries 3.2.3.2

Chiller Run Time Hours Monthly for manual readings (no BAS) 3.2.3.2 Chiller % Load Monthly for manual readings (no BAS) 3.2.3.2 Condenser Water Analysis Reports (Set Points vs Actual)

Monthly for manual readings (no BAS) 3.2.3.2

Chilled Water Analysis Reports (Set Points vs Actual) Monthly for manual readings (no BAS) 3.2.3.2

Computer Room Air Handler Units Monthly for manual readings (no BAS) 3.5.5 Computer Room Humidifiers Monthly for manual readings (no BAS) 3.5.5 Datacenter Airflow & Temperature Survey Reports Annually 3.18 Eddy Current Testing Every 3 Years 3.8 Heating and Air Conditioning Scheduled Preventative Maintenance Plan Checklists

Monthly 3.8

Facility Earth-to-Ground Testing Every 2 Years 3.9 Facility Utility Meters – Electric, Gas, Water Monthly for manual readings (no BAS) 3.3.2.2 HVAC distribution (chillers, panels, pumps, and cooling towers)

Monthly for manual readings (no BAS) 3.3.2.2

Service Mains

Monthly for manual readings (no BAS) 3.3.2.2 UPS Systems Monthly for manual readings (no BAS) 3.3.2.2 Generator Systems Monthly for manual readings (no BAS) 3.4.2.1.6 UPS Operational Monitoring Monthly for manual readings (no BAS) 3.4.2.2.5

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PDU Branch Circuit Loads Semi-Annually for manual readings (no

3.5.5 PDU Load Readings Monthly for manual readings (no BAS)

3.5.5

UPS Load Readings Monthly for manual readings (no BAS)

3.5.5 PDU Panel Schedules Monthly for manual readings (no BAS)

3.5.5

Critical Distribution Panel and Switchboard Load Semi-Annually for manual readings (no BAS)

3.5.5

Monitor BAS Routinely 3.6.4 Fire extinguishers / hydrogen sensors Annually 3.21

3.1.3.4 Metrics Reporting Requirements The table below lists the functional and tactical indicators (metrics), by the associated DISA goals that will be measured, monitored, and reported based on the reporting frequency requirements listed above. Within the first 6 months of the task order, the contractor shall coordinate with the government to determine any additional metrics or key performance indicators that will be provided using automated and/or custom reporting features from the CMMS. Also, some information may need to be broken down by area or system depending on situation. Metrics and performance indicators may be modified each year.

DISA Enterprise Goals Functional & Tactical Indicators

Reduce System Downtime / Increase Datacenter Availability

Minimize Risk Costs

1. Total Downtime 2. Average Response Time to Criticality I Unscheduled

3. Percentage of PM/PdM Work Orders Completed on Schedule 4. Man-Hours Spent on Work Orders for Safety-Related Equipment/devices/sensors

Operate at Minimum Lifecycle Cost Minimize Operating Costs

5. Total Cost to Operate & Maintain

6. Maintenance Costs per Square Foot Maintained

7. Total Available Man-Hours

8. Total Man-Hours of Scheduled Work

9. Percentage of Available Man-Hours Spent on Work Orders

10. Total Man-Hours of Unscheduled Work 3.2 Task: Operate Mechanical Systems The Contractor shall perform continuous daily operation (24x7x365) of the facility mechanical systems to ensure efficient 24x7 DISA functional operations. This shall include: a. Ongoing equipment operational checks, b. Operational Services required by equipment manufacturer, c. Troubleshooting, d. Modifications, e. Minor maintenance, and repair f. Annually test MOP sequences for operational effectiveness. In addition, the Contractor shall continuously operate and provide user-level operational maintenance for all static facility systems such as (but not limited to): a. Heating Ventilation Air Conditioning (HVAC), ducting, HVAC systems supporting computer operations (including chillers, cooling towers, pumps, valves, and piping) b. General plumbing systems (house, chilled water, and fire suppression), chemical control systems,

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environmental and safety monitoring systems (Hydrogen, Refrigerant) c. Boilers, gas and electric hot water heaters d. Under floor water detection e. Central Vacuum Systems f. Fire detection systems smoke detectors and Very Early Smoke Detection Apparatus (VESDA). g. Clean Agent Fire Suppressant h. Ventilation (supply, return, and exhaust) i. Observe and interpret readings on gauges, meters and charts which register various aspects of the system’s operations j. Adjust controls to insure safe and efficient operations of the systems The operation of the mechanical systems shall maintain mission integrity by ensuring that the system is operational according to the minimum redundancy levels listed below: Chilled Water Systems 2N (where N = base capacity requirement) Pumps, Cooling Towers 2N Chilled Water Piping N (2N in upgraded facilities) 3.2.1 System Parameters: This work includes all systems in the building envelope, and equipment in the exterior mechanical areas, storage areas, and break areas. Electrical systems not tied directly to the mechanical systems discussed and emergency power generation systems are specifically not covered by this Task B.3.2, but physical components supporting those systems – for example, pads, supports, vibration monitoring and control equipment, and protective structures – are covered. 3.2.2 Operational Requirements The Contractor shall maintain complete control and operation of the mechanical distribution systems operation in support of the central plant functions. The operational procedures shall comply with manufacturer’s operations manuals, industry standards, and national, state, and local codes. Operations shall be in accordance with applicable health and safety regulatory agency standards at all times. The Contractor shall operate all central plant mechanical systems, equipment and components under varying operational states. These states include but are not limited to: normal operation, emergency conditions/response, preventative maintenance, upgrades to the systems, and repair of the central plant systems (by the Contractor or others). In support of the central plants operation, the contractor shall document, develop and/or maintain their own standard operating procedures (SOPs) and method of procedures (MOPs) that are used by the Contractor and the government to operate the central plant mechanical systems. Contractor is required to update current SOPs and MOPs end of transition period and submit to COR for DISA approval. Additionally, the contractor is required to develop for DISA approval SOPs and or MOPs for any newly installed in-scope equipment during the performance period. The SOP shall be placed into a Method of Procedure (MOP) format. All MOPs shall include: a. Personnel needed b. Safety requirements c. Procedure overview d. Manuals (O&M, OEM) needed to accomplish procedure e. Back-out plan f. Length of time needed to complete procedure g. Detailed step by step task for the procedure h. Risks to facilities infrastructure i. Impacted loads At a minimum the systems/operations covered by MOPs shall include: a. Operation of chillers and ancillary equipment b. Operation of air handling equipment c. Operation of heating ventilation air conditioning (HVAC) systems

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d. Operation of humidification systems 3.2.3 Operational Tasks The Contractor shall develop operational tasks which shall increase efficiency in the mechanical systems at reasonable cost while reducing overall facility operations costs and manpower/staffing requirements. Tasks which the Contractor shall operate and optimize shall include (but are not limited to): 1. Continual operational inspections of all equipment and systems to validate proper operation and

maintenance needs. All equipment shall be visually inspected no less than daily by qualified personnel. 2. Annual startup and shutdown MOP for the cooling and heating systems with a list of the tasks to be included

in each process. 3. Development of schedules for equipment indicating both required shutdowns and times/circumstances when

equipment must NOT be shut down. 4. Periodic reviews of equipment schedules to ensure that equipment is operating only as much as needed to

fulfill its intended function:

a. Time-of-day (TOD) schedules, holiday schedules, and start-stop time optimization strategies set by the BAS; b. Mechanical time clocks; c. Programmable thermostats for HVAC equipment; d. Lighting TOD schedules and sweep schedules as compared to HVAC schedules; e. Setup and setback temperatures; f. Space temperature set point schedules; g. Reset schedules such as supply air, chilled water, and heating water; h. Lockout schedules for economizers, chillers, boilers, et cetera; and i. Freeze protection set points j. Free cooling set points

5. Ensure dead bands or lockout temperatures are properly set to keep cooling and heating from occurring

simultaneously unless part of the design intent for the space. 6. Sensors critical to efficient operation are calibrated more than once per year, including sensors used as

control signals such as outside air, supply air, and mixed air sensors. 7. Heating and cooling equipment, including resistance heating, is staging on and off in an optimal manner. 8. Air conditioning compressors are loading and unloading properly and efficiently. 9. Boilers are firing optimally (low, medium, and high fire). 10. All variable-speed drives (VSDs) are functioning optimally and the minimum rpm set points do not

inhibit turn-down. 11. Air and water economizers are functioning so as to take full advantage of free cooling. 12. Capacity strategies are optimized for cooling tower operation. 13. HVAC equipment has staggered start times to help reduce the peak demand (i.e., all or numerous

motors should not start simultaneously at either morning startup or upon restoring power after a power outage).

14. Any soft-start strategies are working properly to reduce in-rush currents and peak demand. 15. Morning warm-up, pre-cool, and night purge strategies are working appropriately. 16. Optimum start and coast-down strategies are functioning properly. 17. Unoccupied spaces have heating and cooling equipment turned off or set points at or exceeding the typical

setbacks and setups for the building. 18. Control strategies and schedules that are easily overridden or circumvented are periodically checked

and returned to their normal operating mode if appropriate. 19. Maintain appropriate administrative area temperatures, adjust set points seasonally, and optimize to

reduce energy consumption. When required by a maintenance activity or at the request of the government the Contractor shall request and/or coordinate an Authorized Service Interruption (ASI) at a minimum of 30 days in advance of the maintenance or operation event for request and/or coordination with Site Facility Manager and COR. A MOP shall accompany

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all requests for ASIs. 3.2.3.1 Operational Preventative Maintenance and Repair The Contractor shall initiate a repair action as defined by other sections of the requirement upon discovery or observation of a mechanical system abnormality. 3.2.3.2 Operational Monitoring & Reporting The Contractor shall record and monitor readings on central plant mechanical systems at least weekly. If metering from the BAS is available and operational, to perform these tasks, it may be used in lieu of manual reporting. At a minimum the mechanical systems to be monitored include: chiller loads, cooling tower water chemistry, HVAC distribution (air handlers, pumps, and cooling towers). At a minimum the metering shall include: supply and return chilled water temperature and set points, supply and return condenser water temperatures and set points, % chiller load, chiller run-time hours. 3.3 Task: Operation of Central Plant Electrical Systems The Contractor shall perform continuous daily operation (24x7x365) of the central plant to ensure efficient 24x7 DISA functional operations. Operation of the central plant electrical systems shall result in no loss of site mission. This shall include ongoing checks, services, troubleshooting, modifications, repairs, and similar services to keep all electrical systems functioning as designed. Operation of the central plant electrical system is an integral part of the preventative maintenance and shall be included in all preventative and predictive maintenance tasks. Preventative and predictive maintenance and system modifications to current operating requirements are covered under separate O&M Tasks. The operation of the central plant electrical systems shall maintain mission integrity by ensuring that the system is operational according to the minimum redundancy levels. All non-emergent operations are subject to prior approval by DISA site facility management and engineering staffs. Emergent operations are coordinated and executed timely to protect the mission and when available require coordination with the site facility management team. 3.3.1 System Parameters The scope of work under this module includes all electrical equipment and components in the distribution system, from the secondary side of the incoming power transformers to all electrical equipment and components supporting the central plant and all mission critical equipment and components. The systems, equipment, and components supported within this task shall include, but are not limited to: main switchgear, Transient Voltage Surge Suppression (TVSS), chiller plant, UPS, VFDs, transfer switches, panel boards, switch boards. This includes all electrical systems, equipment, and components up to where the equipment in Task 3.3, 3.4, and 3.6 connect (electrically) to these systems. 3.3.2 Operational Requirements The Contractor shall maintain complete control and operation of the electrical power distribution systems operation in support of the central plant functions. The operational procedures shall comply with manufacturer’s operations manuals, industry standards, and national, state, and local codes. Operations shall be in accordance with applicable health and safety regulatory agency standards at all times. The Contractor shall operate all central plant electrical systems, equipment and components under varying operational states. These states include but are not limited to: normal operation, emergency conditions/response, preventative maintenance, upgrades to the systems (by Contractor or others), and repair of the central plant systems (by the Contractor or others). The Contractor shall have the operations and maintenance manual and SOP/MOPs on hand while operating the central plant electrical systems. The Contractor shall conduct regular training of personal in the operation of the central plant electrical power systems. The training shall include hands on functional testing that requires the operator to perform routine and

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abnormal operations of the system. DISA may assess one or more operator’s abilities to successfully operate the equipment through unannounced evaluation of the operator/operator’s ability to perform operator tasks that are documented in the operators user manual or a standard operating procedure/method of procedure. The Contractor shall operate the equipment in such a manner to maintain a Power Utilization and Efficiency (PUE) value of at or less than 1.5 or level as directed by DISA and provided through the Contracting Office. In support of the central plants operation, the Contractor shall develop standard operating procedures (SOPs) that are used by the Contractor and the government to operate the central plant electrical systems during normal operations and in times of degraded system ability. The SOP shall be placed into a Method of Procedure (MOP) format. All MOPs shall include: a. Personnel needed, b. Safety requirements, c. PPE, Tools, Approvals d. Procedure overview, e. Manuals (O&M, OEM) needed to accomplish procedure, f. Back-out plan, g. Length of time needed to complete procedure, h. Detailed step by step task for the procedure, i. Risks to mission, j. Impacted loads. The Contractor shall develop a standard set of MOPs for the central plant electrical systems. At a minimum the systems/operations covered by MOPs shall include: a. Operation of breakers in support of UPS Operations

i. Isolation of a single UPS system ii. Isolation of a single or multiple UPS modules

iii. Isolation of single or multiple electrical distribution equipment connected to UPS output b. Operation of breakers, switchboards, panel boards and other ancillary components for the central plants

HVAC equipment. i. Isolation of electrical distribution

c. Operation of low voltage switchgear (service mains) d. Operation of VFDs, manual and automatic modes e. Operation of manual and automatic transfer switches f. Operation of static transfer switches When required by a maintenance activity, or at the request of the government the Contractor shall request an ASI at a minimum of 30 days in advance of the maintenance or operation event. A MOP shall accompany all requests for ASIs. 3.3.2.1 Operational Preventative Maintenance and Repair The Contractor shall initiate a repair action as defined by other sections of the requirement upon discovery or observation of an electrical system abnormality. 3.3.2.2 Operational Monitoring The Contractor shall record and monitor load readings on central plant electrical systems weekly. If a BAS (O&M Task 3.6) is available and operational to perform these tasks, it may be used in lieu of manual reporting techniques described here. At a minimum the electrical systems to be monitored include: facility utility meters, HVAC distribution (chillers, CRAC panels, pumps, and cooling towers), service mains, UPS input. At a minimum the metering shall include: voltage, current, power (demand kVA), power (consumption kWH), power factor, apparent power, total harmonic distortion. The readings shall be used with the monitoring requirements of other tasks to calculate and report the sites

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Power Utilization and Efficiency (PUE) metric. 3.4 Task: Operate Emergency Power Systems The Contractor shall perform continuous daily operation 24 hours a day, 7 days a week (24x7) of the emergency power systems to ensure efficient 24x7 DISA functional operations. Operation of the emergency power electrical systems shall result in no loss of site mission. This shall include ongoing checks, services, troubleshooting, modifications, repairs, and similar services to keep all emergency power systems functioning as designed. Operation of the emergency power system is an integral part of the preventative maintenance and shall be included in all preventative and predictive maintenance tasks. Preventative and predictive maintenance and system modifications to current operating requirements are covered under separate O&M Tasks. The operation of the emergency power systems shall maintain mission integrity by ensuring that the system is operational according to the mandated minimum redundancy levels. All non-emergent operations are subject to prior approval by DISA site facility management and engineering staffs. Emergent operations are coordinated and executed timely to protect the mission and when available require coordination with the site facility management team. The Contractor shall conduct regular training of personal in the operation of the emergency power systems. The training shall include hands on functional testing that requires the operator to perform routine and abnormal operations of the system. DISA may assess one or more operator’s abilities to successfully operate the equipment through unannounced evaluation of the operator/operator’s ability to perform operator tasks that are documented in the operator’s user manual or a standard operating procedure/method of procedure. 3.4.1 System Parameters The scope of work under this module includes all electrical equipment and components in the distribution system, from the secondary side of the incoming power transformers to all electrical equipment and components supporting the emergency power system and all mission critical equipment and components. The systems, equipment, and components supported within this task shall include, but are not limited to: Generators, Motor engines, Generator paralleling switchgear, Generator and switchgear battery charging systems, Automatic Transfer Switches (ATS), Fuel storage and delivery systems, Urea systems, UPS systems, UPS batteries, UPS paralleling switchgear (hot-tie, STS, or other), Battery Monitoring System (BMS) and Hydrogen detection systems. 3.4.2 Emergency Power System Operational Requirements The Contractor shall maintain complete control and operation of the electrical power distribution systems operation in support of the emergency power systems. The operational procedures shall comply with manufacturer’s operations manuals, industry standards, and national, state, and local codes. Operations shall be in accordance with applicable health and safety regulatory agency standards at all times. The Contractor shall operate all emergency power systems, equipment and components under varying operational states. These states include but are not limited to: normal operation, emergency conditions/response, preventative maintenance, upgrades to the systems, and repair of the emergency power system systems (by the Contractor or others). The Contractor shall operate the equipment in such a manner to maintain a PUE value at or less than 1.5. The Contractor shall provide for DISA’s review and acceptance the PUE calculation used to determine the sites PUE. In support of the emergency power system operation, the Contractor shall develop standard operating procedures (SOPs) that are used by the Contractor and the government to operate the emergency power system electrical systems. When required by a maintenance activity, or at the request of the government the Contractor shall request an ASI at a minimum of 30 days in advance of the maintenance or operation event. A MOP shall accompany all requests for ASIs. Emergency power generation systems for DISA facilities are mission-critical Level 2 systems for inspection

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and testing purposes as defined by NFPA 110 Section 4.4 and meet all requirements of NFPA 110 Section 8.4 for Level 2 systems, including load testing of generators and operation of transfer switches at least monthly. Qualified personnel shall continuously monitor generator sets during the monthly test to ensure generators are operating within OEM specifications. The SOP shall be placed into a Method of Procedure (MOP) format. All MOPs shall include:

a) Personnel needed, b) Safety requirements,

a. PPE, Tools, Approvals c) Procedure overview, d) Manuals (O&M, OEM) needed to accomplish procedure, e) Back-out plan, f) Length of time needed to complete procedure, g) Detailed step by step task for the procedure, h) Risks to mission, i) Impacted loads.

The Contractor shall develop a standard set of MOPs for the emergency power systems. At a minimum the systems/operations covered by MOPs shall include:

a) Operation of breakers in support of UPS Operations a. Normal breaker operation b. Breaker operation for varying equipment configurations c. Operation with breakers removed or locked out for maintenance

b) Operation of breakers, switchboards, panel boards and other ancillary components for the emergency power system equipment.

c) Operation of low voltage switchgear (paralleling switchgear) a. Manual transfer of generators onto the facility (closed and open transition) b. Normal configuration of paralleling switchgear

d) All UPS configurations a. Bypass (single and multiple bus) b. Wrap around bypass (single and multiple bus) c. Breaker maintenance d. UPS shutdown (single and multiple bus) e. Single bus operation supporting all UPS output

e) Operation of manual and automatic transfer switches a. Manual transfer of generators onto the facility (closed and open transition) b. Normal configuration of paralleling switchgear

f) Fuel Storage and delivery systems a. Operation in abnormal conditions (failed pump or valve) b. Refueling

g) Urea System effectiveness h) Operation of Battery Monitoring Systems i) Operation of Hydrogen Detection Systems

a. Response in the event of hydrogen detection j) Operation of static transfer switches

a. Normal configuration b. Alternate configurations

3.4.2.1 Generator Operational Requirements 3.4.2.1.1 System Operations Generators shall be placed on line prior to any operator initiated UPS bypass operations. The Contractor may be asked by the government to place the generators on line to support various maintenance or operational activities. The Contractor shall provide recommendations to the facility manager to run generators in cases of adverse conditions. 3.4.2.1.2 Testing Frequency Emergency power generation systems shall be tested at the minimum frequencies specified in DISA Circular

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350-195-2, current version. Generators shall be started at least weekly with no load and run for approximately five (5) minutes or desired duration. More frequent testing is authorized. 3.4.2.1.3 System Inspections: Emergency power generation systems shall be examined for readiness weekly and more frequently when the temperature is below freezing (32 degrees F). Items to be inspected should include fluid leaks, breaker positions, start switch in proper position, EPO not activated, annunciators, engine preheat devices, fuel level and valve positions, oil level, coolant level, and engine start batteries and chargers. Contractors shall ensure general cleanliness of the generator plant enclosures and equipment. 3.4.2.1.4 Operational Simulation: Generator automatic start and load assumption cycle shall be tested quarterly. This testing shall be initiated by manual disconnection of the primary power source to cause automatic start and transfer of loads to the emergency power generation system. The simulation shall run for at least three (3) hours before returning to commercial power. The Contractor shall conduct a test of all generator and transfer schemes sequence of operations annually at a minimum. 3.4.2.1.5 Load Bank Testing: Load bank testing for each generator shall be accomplished on an annual basis. The load bank test for each generator shall be at 100% of the generators rating using a resistive load bank. Load bank testing shall run for a minimum of three (3) consecutive hours. Where systems are comprised of generators in parallel, the generator plant shall be tested at 50% of the plants rating for a minimum of two (2) consecutive hours. The Contractor shall monitor commercial power during all load bank testing and curtail load bank testing if there is a commercial outage. The Contractor shall provide external load bank units at locations that do not have permanently installed load bank systems. 3.4.2.1.6 Generator Operational Monitoring: The Contractor shall record and monitor readings on generators once per shift. This requirement cannot be replaced by monitoring of the sites BAS system. At a minimum the generator systems to be monitored include: generator control panel, generator EPO switches, starting batteries, diesel fuel tank levels, engine coolant levels, engine oil levels, fluid leaks, urea tank levels, unsecured generators, debris preventing generator operation (i.e. tarps, snow) At a minimum the metering shall include: generator block heater temperature, radiator water temperature, starting battery voltage, ambient temperature in generator room/enclosure. 3.4.2.2 UPS Operational Requirements: 3.4.2.2.1 System Operations: The Contractor shall operate the UPS systems during normal operations and in support of all maintenance and emergent requirements, this includes but is not limited to; in support of the DISA UPS service task order, during and after power outages, in support of equipment upgrades (by the Contractor or others) or as requested by the government. The Contractor shall operate the UPS online during all normal operating conditions and shall protect the mission by limiting the bypass operations to emergent or maintenance situations. Prior to operating the UPS manually where the system will be in bypass, the Contractor shall ensure that the sites generator plant is the power source operating the facility. 3.4.2.2.2 System Inspections: The Contractor shall have qualified personnel to monitor the UPS system a minimum of every shift to ensure systems are operating within OEM specifications. These personnel shall be trained to determine the UPS

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operating configuration (normal, bypass, failure). The UPS system shall be inspected at a minimum of once per shift manually recording loads, checking for alarms and normal operations/configuration. This requirement cannot be replaced by monitoring of the sites BAS system. 3.4.2.2.3 System Exercise: UPS systems shall have all of their sequence of operations exercised twice per year. UPS operation is typically performed in conjunction with a UPS maintenance event although it is not required to be in conjunction. 3.4.2.2.4 Operational Simulation: UPS operation will be simulated as a result of generator system operation. The Contractor shall ensure that monitoring of the UPS systems is accomplished by a technician that is fully trained in the operation of the UPS system as defined by other areas of this PWS. 3.4.2.2.5 UPS Operational Monitoring: The Contractor shall visually inspect batteries each shift and inspect fluid levels weekly. 3.4.2.3 Other Emergency Power System Operational Requirements: Other emergency power system equipment includes but is not limited to; Fuel storage and delivery systems, Battery Monitoring System (BMS) and Hydrogen detection systems. 3.4.2.3.1 Other Emergency Power System Operations: The Contractor shall operate the other emergency power systems during normal operations and in support of all maintenance and emergent requirements, this includes but is not limited to; in support of the Contractors maintenance, maintenance by others, during and after power outages, in support of equipment upgrades (by the Contractor or others) or as requested by the government. 3.4.2.3.2 Other Emergency Power System Operational Monitoring: The Contractor shall monitor all other emergency power systems once per each shift. 3.4.3 Operational Preventative Maintenance and Repair The Contractor shall initiate a repair action as defined by other sections of the requirement upon discovery or observation of the generator system abnormality 3.5 Task: Operate Data Center Electrical and Mechanical Systems The Contractor shall perform continuous daily operation (24x7x365) of the data center electrical and mechanical systems to ensure efficient 24x7 DISA functional operations. This shall include: a. Ongoing checks. b. Services. c. Troubleshooting. d. Modifications. e. Minor repairs. In addition, the Contractor shall continuously operate and provide user-level operational maintenance for all static facility systems such as (but not limited to): a. Power Distribution Units (PDU) b. Automatic Transfer Switches (ATS) c. Static Transfer Switches (STS) d. Computer Room Air Conditioning Units (CRAC) e. Computer Room Air Handler (CRAH) f. Humidification Units g. Under floor Water Detection Systems h. Fire detection systems Smoke Detectors and Very Early Smoke Detection Apparatus (VESDA) i. Gaseous Fire Suppression

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3.5.1 System Parameters The Contractor shall keep the datacenter, raised floor area, electrical and mechanical distribution systems reliable, flexible, and sustainable. The scope of this task extends from the Main Distribution Panel(s) (MDP) where main circuit breakers for Power Distribution Units (PDUs) are located downstream to individual power circuits to the power whip receptacle. Distribution from the MPDU or ATS to the IT equipment is outside of the purview of TIM services. This task is to include the operation of CRAH and humidification units, to ensure that the data center raised floor environment meets optimal operating temperature and humidity IAW industry standards. Additional systems include Under Floor Water Detection Systems, Gaseous Fire Suppression and VESDA. 3.5.2 Operational Requirements The Contractor shall develop a list of repetitive tasks and their frequencies, designed to target efficient operation of the datacenter electrical and mechanical systems, to include lights-out operations and a conditioned space optimal for computing operations. This list of proposed tasks, along with developed and industry best practices, shall be distributed to COR within 60 days of transition period. The Contractor shall operate the equipment in such a manner to maintain a PUE value of at or less than 1.5 or at a level as directed by DISA. The Contractor shall provide for DISA’s review and acceptance the PUE calculation used to determine the sites PUE. All work shall be accomplished in accordance with the guidance provided by DISA to enhance workload reliability, redundancy, power conservation, and equipment usage optimization. This includes: a. Mandatory paths for electrical circuits to follow to reduce under floor clutter. b. Mounting receptacles to floor substructure. c. Mandatory labeling and documentation of existing and new circuitry. d. Ensure PDU panel schedules are kept up to date. e. Mandatory use of three-phase power distribution on multiple UPS busses. f. IT rack fronts aligned along cold aisle. g. Perforated floor tiles positioned at front of IT rack All work shall be accomplished to the minimum standards of the current editions of NFPA 70, the National Electrical Code (NEC). 3.5.3 Operational Tasks The Contractor shall develop operational tasks with an emphasis towards increasing efficiency and utilization of the electrical and mechanical systems at reasonable cost while reducing overall facility operations costs and manpower/staffing requirements. Tasks which the Contractor shall operate and optimize shall include (but are not limited to): Bring legacy and ensure new installations are up to modern standards to include such things as:

a. Installation of brushed floor grommets b. Blanking panel installation (from Government stocks or new installation from Mfg.) c. Monitoring power phase balances from the PDU to individual rack level d. Spot- checking rack power distribution for proper A/B bus distribution redundancy e. Minor cleanup of materials, packaging, and similar from routine datacenter operations f. Movement and rearrangement of perforated raised floor tiles to meet current rack layouts g. Routinely log CRAH unit schedules h. Ensure CRAH unit temperatures set points align with Tile Flow (CFD) studies i. Ensure humidification tracks to operate in acceptable parameter

These sorts of tasks are always included in the FFP price of regular operations, and may not be priced as individual task orders at additional cost. 3.5.3.1 Configuration Management – Distribution Panel (DP) Documentation All power panel schedules (PDUs, RDCs, and other panels providing critical and non-critical power) shall be updated to reflect changes wherever the Contractor removes old or installs new circuits. Equipment description

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nomenclature shall be either by IT equipment rack zone & rack number or by Equipment Identification Number (EIN) from the System & Component Identification, Marking, and Labeling specification. All standardized power panel schedules shall be maintained on the panel and electronically in a DISA-designated location, template to be provided. PDU capacity usage and per-phase usage data shall be captured in the contractor’s CMMS, to include historical records of such for trending and performance improvement purposes. 3.5.3.2 Management – Cable Labeling All new circuits shall be identified in a permanent manner at the termination point (on the ‘J’ box or conduit) as well as at the panel with panel/PDU and circuit breaker numbers. All new circuits installed in the facility shall be identified on the panel schedules. Work performed by contractor’s subcontractor(s) shall be coordinated by the Contractor and all configuration management requirements remain the responsibility of the Contractor. The Contractor shall develop and maintain redline drawings and Record Document (including Record Drawing) information, via contractor provided CAD software to include:

a. Cabling pathways b. Equipment submittals c. Operations & maintenance information.

This information shall be accessible to the Site Facility Manager and to COR provided electronically via Auto-CAD. 3.5.3.3 Utility Interruptions and Downtime Planned or potential utility disruptions shall be designated as MIL-1 events and must be coordinated at least thirty (30) working days in advance with the Site Facility Manager. Coordinate any disruption of building operations to minimize system and facility downtime. 3.5.3.4 Maintain Datacenter Temperature and Humidity At each covered site, the Contractor shall ensure that the computer rooms are operated in compliance with DISA Core Data Center Standards. Not less than quarterly the Contractor shall inspect the conditioned air distribution and resultant environmental conditions at the IT equipment air intakes, note non-compliant conditions (including but not limited to non-use of blanking panels and static pressure containing grommets/brushes, incorrect use of perforated tiles outside of active cold rows, static pressures and cooling air flow rates below design, and measured environmental conditions outside of the prescribed environmental envelope described in the Facilities Standards and propose changes to Site Facility Manager and COR for approval to bring the datacenter towards a compliant condition. 3.5.4 Operational Preventative Maintenance and Repair The Contractor shall initiate a repair action as defined by other tasks of the requirement upon discovery or observation of an electrical or mechanical system abnormality. 3.5.5 Operational Monitoring & Reporting The Contractor shall record and monitor readings on electrical and mechanical systems weekly. If metering from the BAS is available and operational to perform these tasks, it may be used in lieu of manual reporting. At a minimum the electrical systems to be monitored include: Power Distribution Units (PDU), Critical Distribution Panels and Static Transfer Switches (STS) At a minimum the mechanical systems to be monitored include: Computer Room Air Handler (CRAH), Humidifiers At a minimum the metering shall include: PDU Electrical Loads, CRAH unit discharge air temperature and set points, humidifier set point. 3.6 Task: Operate Building Automation Systems (BAS)

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3.6.1 System Parameters The Contractor is responsible for daily operation of the BAS, to include coordinating work requirements with the BAS Contractor to ensure DISA requirements are met. There is 24x7 help desk support systems in place to support the BAS that the contractor is authorized to utilize. Helpdesk contact information will be provided upon award. For BAS issues requiring communication with the BAS contractor must be cleared through the COR. 3.6.2 Operational Requirements Contractor service personnel shall be qualified to operate DISA BAS equipment to monitor ongoing building operations, predict and troubleshoot problems, and use system trending capabilities to track equipment operational data. The Contractor shall employ techniques using the BAS to reduce utility costs and to optimize facility system operations and maintenance. The Contractor shall operate the equipment in such a manner to maintain a PUE value of at or less than 1.5 or level as directed by DISA and provided through the Contracting Office. The Contractor shall provide for DISA’s review and acceptance the PUE calculation used to determine the sites PUE. 3.6.3 Operational Tasks The Contractor shall develop operational tasks which shall increase efficiency of the BAS systems at reasonable cost while reducing overall facility operations costs and manpower/staffing requirements. Tasks which the Contractor shall operate and optimize shall include (but are not limited to):

a. Monitoring installed systems and relaying/responding to conditions and alarms b. Changing set points c. Switching equipment and utility paths through the BAS interface d. Establishing trending reporting e. Improving equipment schedules an effective measure for saving energy in commercial buildings f. Lockouts ensure that equipment does not come on unless necessary g. Developing and producing reports from recorded measurements h. Systematic and regular inspections of conditions to assess continual improvement in conditions

affecting equipment and the facility. These sorts of tasks are always included in the FFP price of regular operations, and may not be priced as individual task orders at additional cost. 3.6.3.1 Diagnostics The Contractor shall use the BAS to monitor information such as temperatures, flows, pressures, and actuator positions, and shall use that data to determine whether equipment is operating incorrectly or inefficiently and to troubleshoot problems. 3.6.3.2 Operational Preventative Maintenance and Repair The Contractor shall initiate a repair action as defined by other sections of the requirement upon discovery or observation of an equipment abnormality identified by the BAS. 3.6.4 Operational Monitoring & Reporting The contractor shall monitor BAS routine basis. At each shift turnover all alarms shall be acknowledged and systems status reviewed between outgoing and incoming shifts. 3.7 Task: Operate Facility Support Systems The Contractor shall perform daily operations (24x7x365) of facility support systems to support DISA operations. This shall include:

a. Ongoing facilities operational checks b. Operational Services c. Troubleshooting

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3.7.1 System Parameters The goal of the Operations task for facility support systems is to ensure a sanitary, safe, comfortable, and effective environment for DISA operations personnel to work in. All operational tasks affecting this goal are covered under this Task, whether explicitly called out or not. Primarily, this includes personnel support infrastructure systems such as:

a. Ventilation systems (supply, return, and exhaust) b. Hot water boilers c. Potable and bathroom plumbing d. Lighting systems e. Vertical lifts and ancillary equipment f. Administrative area (non-technical) power supporting the office environment g. Safety Equipment h. Air Quality

This shall include ongoing checks, services, troubleshooting, and similar services to keep all systems functioning as designed. 3.7.2 Operational Requirements The Contractor shall develop operational tasks, checks, and services which shall support all area of operations. These tasks shall be generally accomplished at least once per day, and more often when required. Operations shall be in accordance with applicable health and safety regulatory agency standards at all times. Tasks shall be: a. General inspections for cleanliness b. Lights needing replacement c. Overly warm or cool areas d. Operation of manual lighting systems e. Operating all the hot water heaters and circulation pumps, isolating and reporting any leaks in

mechanical system, domestic and process water piping, drainage to include ensuring clogged drains are cleared, and vent piping; flushing and cleaning of drainage and waste piping, and required operations of fire protection plumbing systems and piping.

f. Safety inspections of systems furniture and operator chairs and equipment. g. General facility safety inspections (including but not limited to required monthly portable fire

extinguisher inspections). h. Observe and interpret readings on gauges, meters and charts which register various aspects of the

system’s operations i. Adjust controls to insure safe and efficient operations of the systems The Contractor shall operate the equipment in such a manner to maintain a PUE value of at or less than 1.5. The Contractor shall provide for DISA’s review and acceptance the PUE calculation used to determine the sites PUE.

3.7.2.1 Indoor Environmental Quality Monitoring Indoor environmental quality refers to comfort and building-related health and productivity issues that result from the quality of interior lighting, acoustics, thermal control, and indoor air quality (IAQ). Indoor air contaminants can come from building and finish materials, cleaning and maintenance products, mechanical equipment, microbial growth in wet areas, tobacco smoke, radon gas, office machines, exterior pollution and a variety of other sources. The EPA rates indoor air pollution among the top five environmental risks to public health. The Contractor shall monitor the indoor environmental quality of the facility to promote a healthy working environment, improve tenant comfort, and increase worker productivity. 3.7.2.2 Safety Equipment and Stations The Contractor shall provide, maintain, mark, and restock and test as required safety stations on each floor of the facility and in the electrical and mechanical spaces. This equipment shall include first aid kits located in the

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plant to support contract maintenance operations, in accordance with the contractor safety plan. Safety stations shall be fully operational and maintained and tested to industry best practice requirements on a regular basis corresponding with safety regulations and industry best practices. 3.7.3 Ongoing Facility Operations Support The contractor shall ensure the building is maintained as a professional business environment, one that shall impress tenants and clients and look at its best throughout the day. All duties are to be performed in a safe, orderly and neat fashion, with speed and efficiency, and with consideration of others, minimum disruption to building tenants and visitors, and in compliance with facility and DISA policies and procedures. 3.7.3.1 Specific Duties Conduct per shift inspections of building as per established checklist (Contractor to develop), exterior and interior, and report health and safety concerns or building deficiencies immediately to contractors’ supervisor and to Site Facility Manager. Primarily duties for contractor support. 1. Perform general janitorial duties. For example — pick up trash and litter around and inside property,

garbage cans and butt stops, transfer empty cartons to compactor, check and replace burned out specialty lamps; unplug/plunge toilets.

2. Make minor repairs. For example – changing light bulbs, repairing damaged items, replacing broken items, light plumbing and minor carpentry.

3. Inspect and test various building systems equipment. For example — exit and emergency lights, door relay panel, roof drains, sump pumps, water supply valve, irrigation).

4. Wear protective equipment while performing maintenance duties on site and at all times work in such a manner as to protect self and others from injury.

5. Observe and interpret readings on gauges, meters and charts which register various aspects of the system’s operations

6. Make minor adjustments to controls to insure safe and efficient operations of the systems. 7. Report problems/finding to higher level technicians, as required, for system repairs or reading

interpretation. 3.7.4 Operational Preventative Maintenance and Repair The Contractor shall initiate a repair action to the Site Facility Manager as defined by other sections of the requirement upon discovery or observation of a facilities system abnormality. 3.8 Task: Reliability-Centered Maintenance, Mechanical and Cooling Systems “Reliability-Centered Maintenance (RCM) is the process of determining the most effective maintenance approach. The RCM philosophy employs Preventive Maintenance (PM), Predictive Maintenance (PdM), Real-time Monitoring (RTM1), Run-to-Failure (RTF- also called reactive maintenance) and Proactive Maintenance techniques in an integrated manner to increase the probability that a machine or component will function in the required manner over its design life cycle with a minimum of maintenance. The goal of the philosophy is to provide the stated function of the facility, with the required reliability and availability at the lowest cost. RCM requires that maintenance decisions be based on maintenance requirements supported by sound technical and economic justification.” The Contractor shall provide reliability centered maintenance services to allow proper, reliable, and flexible operation of facility systems and equipment. These services shall include (but not be limited to) a. preventative maintenance (PM) b. predictive maintenance (PdM) This shall assist in the government’s goal of moving to the reliability-centered concept during performance of the task order. This will mean a reduction in the amount of reactive maintenance performed, and an increase in the amount of predictive, resulting in lower operating costs and higher facility functional reliability. All actions by the Contractor shall avoid HAZCONs (see latest Facilities Standards) when and where possible. The Government understands the necessity of HAZCONs during major maintenance, repair, and replacement

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projects. 3.8.1 System Parameters Mechanical maintenance services shall generally include items that support the daily operation of the facility, particularly providing heating, cooling, and other mechanical processes to support personnel and equipment. Some overlap is anticipated with other Tasks in regard to systems and equipment covered under this task. This Task includes but is not limited to the following mission-specific systems, equipment, and components: a. Chillers. b. Cooling towers. c. Pumps. d. Industrial piping. e. Fuel storage and piping. f. Plumbing systems. g. Valves. h. CRACs/CRAHs/In-row cooler system. i. Humidifiers/Dehumidifiers. j. Filter units. k. Cranes. l. Lifts (dock levelers) and elevators. m. Chemical feed systems. n. Leak detection systems. o. Fire suppression systems. p. Central Vacuum Systems. q. Backflow preventers. r. VAVs/VFDs. s. HVAC/duct work that provides services to datacenter. t. Ventilation (supply, return, and exhaust) Maintenance for the purposes of this Task is defined to include operational inspections of these systems, equipment, and components as well as mandated tests, purges, and other regular maintenance. 3.8.2 Maintenance Requirements 3.8.2.1 Scheduled Maintenance Services Scheduled maintenance services are those which are planned, scheduled, and executed on a periodic basis (daily, weekly, monthly, after a certain amount of use or flow, or other metric) in order to maintain or replace components that are eventually designed to wear out, in order to extend the life of those components, and to extend the mean time to failure of the serviced equipment. Scheduled maintenance services shall include all consumable parts and materials, remedial repairs, labor, and expenses. Scheduled maintenance shall include thorough cleaning, adjustments, services, and recommendations for support of covered systems and equipment. The Contractor shall provide scheduled maintenance to OEM specifications to maintain systems and equipment to a serviceable condition and to a level to keep any equipment warranties active. When required by a maintenance activity or at the request of the government the Contractor shall request and/or coordinate an ASI at a minimum of thirty (30) days in advance of the maintenance or operation event. A MOP shall accompany all requests for ASIs. All scheduled services shall be identified and included in the Work Order Program (WOP). Scheduled services include both PM and PdM. The WOP is used to schedule and sequence Work Order tasks that accomplish the scheduled maintenance tasks. PM shall include periodic inspections; replenishing supplies; regular tests and analysis, and repair or replacement of parts due to normal wear and tear. PM shall also include all required inspections of monitored and regulated equipment (such as boilers and pressure vessels), to include and necessary certifications or tagging’s. Scheduled maintenance that may disrupt the site production or disturb site personnel for more than thirty (30) minutes shall be scheduled for weekends or evenings or in accordance with local site policy. The Contractor

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shall submit a maintenance outage request and a MOP to the site Facility Manager at least thirty (30) working days prior to the outage. The Contractor shall not proceed with the work until the outage has been approved by site facility manager. Minimum technical standards and PM guidance for covered systems and equipment shall follow industry best practices and OEM recommendations for PM on that equipment. Additional services may be required that are not fully delineated herein, and the Contractor is expected to provide full PM services to keep the equipment in operational condition to industry best standards. When DISA standards are more stringent they take precedence. 3.8.2.1.1 Oil & Lubricant Changing Services Lubricants and oils (including refrigerant oils) shall be changed in covered equipment based on the manufacturer’s recommended schedule (at minimum) or the condition-based analyses of the Oil Analysis Program. When oil changes are conducted, OAP sampling equipment and points shall be established on all equipment via a certified lab with report provided within 30 days of sampling. 3.8.3 Contingency Operations The Contractor shall become intimately familiar with the mission-critical covered facility systems. In the event of an equipment failure, the Contractor shall repair the affected equipment within eight (8) hours to serviceable condition, or provide an alternate temporary solution. Alternate temporary solutions may include temporary replacement equipment needed to allow supported equipment to continue operating. 3.8.4 Repair of Damages Damages shall be repaired to like-new condition. Finished surfaces shall be repaired to match existing adjacent surfaces (to include concrete floor and epoxy coverings). Damages shall be repaired within three (3) calendar days. 3.8.5 Plumbing Maintenance The Contractor shall be responsible for mitigating any plumbing issues on site by providing necessary preventative maintenance and repairs. The Contractor shall be the first responder for all plumbing system and equipment. The Contractor shall inspect and conduct flush tests on emergency showers and eyewash stations no less than monthly and measure water flow annually. Emergency stations shall be fully operable at all times. Valves to showers shall be verified in open position with Lock Out — Tag Out (LOTO) device installed. 3.8.6 Water Treatment Chemical water treatment shall be conducted on all appropriate mechanical systems. The Contractor shall develop a water treatment program to be reviewed and accepted by the government. Each site’s program shall be developed and maintained by an appropriate professional contractor to the Contractor to (1) optimize heat transfer efficiency and (2) maximize equipment lifespan. Programs shall have both a chemical and physical component in order to achieve these goals. Chemical treatment programs shall follow mandatory guidance in UFC 3-240-13FN. Condenser water treatment programs shall have a target of eight (8) COC (cycles of concentration) and acceptable minimum of five (5) COC or lower level if approved in advance in writing by the Goverment. Testing for these units shall be conducted daily. 3.9 Task: Reliability-Centered Maintenance, Electrical Systems The Contractor shall provide reliability centered maintenance services to allow correct, reliable, and flexible operation of facility equipment. These services shall include (but not be limited to): a. Preventative maintenance (PM). b. Predictive maintenance (PdM). This will assist government’s goal of moving to the reliability-centered concept during performance of the task order. This shall mean a reduction in the amount of reactive and preventative maintenance performed, and an

http://www.wbdg.org/ccb/DOD/UFC/ufc_3_240_13fn.pdf

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increase in the amount of predictive, resulting in lower operating costs and higher facility functional reliability. All actions by the Contractor shall avoid placing infrastructure in a hazardous condition when and where possible, as a primary goal and effect of the work accomplished under this task. The Government understands the necessity of HAZCONs during major maintenance, repair, and replacement projects. The reduction of operational risk through this task’s reliability-centered concept should be measurable in reported metrics. 3.9.1 System Parameters: Electrical maintenance services shall include systems, equipment, and components that provide electrical power distribution through the facility. There is anticipated to be some overlap with other Tasks with regard to covered equipment. Electrical maintenance services are specifically excluded when they are provided by the DISA enterprise UPS and battery Contractor. Equipment lists and one-line drawings delineating the responsibility boundaries are maintained under the DISA enterprise UPS and battery Contractor. This Task includes but is not limited to the following mission-specific systems, equipment, and components: a. Transformers. b. Switchgear. c. Transfer switches. d. Variable speed drives. e. Distribution panels. f. Motor control centers. g. Circuit breakers of all sizes and descriptions. h. Battery monitoring systems. i. Switchboards. j. Bus ducting, wire ways, conductors, receptacles, junction boxes. k. Disconnects. l. Switches. m. Surge protective devices. (TVSS) n. Grounding systems/Lightning protection. o. Interior lighting systems to include lighting contactors, ballast and bulb replacement. 3.9.2 Maintenance Requirements 3.9.2.1 Scheduled Maintenance Services Scheduled Maintenance Services are those which are planned, scheduled, and executed on a periodic basis (daily, weekly, monthly, after a certain amount of use or flow, or other metric) in order to maintain or replace components or equipment that are eventually designed to wear out, in order to extend the life of those components or equipment, and to extend the mean time to failure of the serviced equipment. Scheduled maintenance services shall include all consumable parts and materials, remedial repairs, labor, and expenses. Scheduled maintenance shall include thorough cleaning, adjustments, calibration services, and recommendations for support of covered equipment. The Contractor shall provide scheduled maintenance to OEM specifications to maintain equipment to ‘like new’ condition and to a level to keep any equipment warranties active. All scheduled services shall be identified and included in the Work Order Program (WOP). Scheduled services include both PM and PdM. The WOP is used to schedule and sequence Work Order tasks that accomplish the scheduled maintenance tasks. A scheduled PM shall include periodic inspections; regular tests and analysis, and repair of replacement of parts due to normal wear and tear. PM shall also include all required inspections of monitored and regulated equipment, to include and necessary certifications or tagging’s. Scheduled maintenance that may disrupt the site production or disturb site personnel for more than thirty (30) minutes shall be scheduled for weekends or evenings or in accordance with local site policy. The Contractor

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shall submit a maintenance outage request and a MOP to the site Facility Manager at least thirty (30) working days prior to the outage. The Contractor shall not proceed with the work until the outage has been approved. Minimum technical standards and PM guidance for covered systems and equipment shall follow industry best practices and OEM recommendations for PM on that equipment. Additional services may be required that are not fully delineated herein, and the Contractor is expected to provide full PM services to keep the equipment in operational condition to industry best standards. The Contractor shall develop and implement a scheduled maintenance plan in accordance with DISA C 350-195-2, “Electrical Power Systems for DoDIN Facilities”, NFPA 70B, “Recommended Practice for Electrical Equipment Maintenance”, and OEM recommendations. The Contractor shall follow the most stringent requirement. Should a conflict arise among the aforementioned documents, the Contractor shall defer to the government for guidance. 3.9.3 Contingency Operations The Contractor shall become intimately familiar with the mission-critical covered facility systems. In the event of an equipment failure, the Contractor shall repair the affected equipment within eight (8) hours to serviceable condition, or provide an alternate temporary solution. Alternate temporary solutions may include temporary replacement equipment needed to allow supported equipment to continue operating. 3.9.4 Repair of Damages Damages shall be repaired to keep the facility maintained and at a minimum ensure the condition is as good as when the contractor took over maintenance. Finished surfaces shall be repaired to match existing adjacent surfaces (to include concrete floor and epoxy coverings). Damages shall be repaired within three (3) calendar days. 3.9.5 Calibration Hand tools and instruments used by the Contractor (including GFE) and the installed equipment meters shall be calibrated according to the manufacturer’s recommendations. In addition to scheduled maintenance calibrations, the Contractor shall recalibrate any instrument, gauge, control, or meter which is suspected by the Contractor or by the Government of being in error beyond the manufacturer’s designed accuracy. All calibrated devices shall be labeled with a calibration sticker indicating device calibration date. 3.10 Task: Reliability-centered maintenance, emergency power generation systems 3.10.1 Maintenance Services The Contractor shall provide a variety of maintenance services to allow correct, reliable, and flexible operation of facility equipment. These services shall include (but not be limited to) preventative, predictive, reactive, and reliability centered maintenance, with the goal of moving to the reliability-centered concept during performance of the task order. This shall mean a reduction in the amount of reactive and preventative maintenance performed, and an increase in the amount of predictive, resulting in lower operating costs and higher facility functional reliability. All actions by the Contractor shall avoid HAZCONs when and where possible, as a primary goal and effect of the work accomplished under this task. The Government understands the necessity of HAZCONs during major maintenance, repair, and replacement projects. The reduction of operational risk through this task’s reliability-centered concept should be measurable in reported metrics. 3.10.2 System Parameters Emergency power generation system maintenance services shall generally include items that provide emergency power to the facility in the event of a commercial power outage. There is not anticipated to be any overlap with other Tasks with regard to covered equipment. Any system or component that can be logically defined as falling into the scope of this Task shall be covered. This Task includes but is not limited to the following mission-specific systems, equipment, and components:

a. Generators, b. Generator engines,

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c. Rotary UPS systems, d. Batteries, e. Controls, f. Fuel storage and delivery systems, fuel piping and sensors, related environmental control and monitoring

equipment, g. Urea Systems h. Switchgear, i. Circuit breakers, and other related and ancillary gear and equipment. j. Scheduled, recurring circuit breaker maintenance and repair is a requirement under this task for all circuit

breakers requiring these services. Maintenance tasks shall include all recommended services, inspections, tests, and similar recommended by Annex I of NFPA 70B for all covered systems, including those to be conducted on a less-than-annual basis. 3.10.3 Maintenance Requirements 3.10.3.1 Scheduled Maintenance Services Scheduled maintenance services are those which are planned, scheduled, and executed on a periodic basis (daily, weekly, monthly, after a certain amount of use or flow, or other metric) in order to maintain or replace components that are eventually designed to wear out, in order to extend the life of those components, and to extend the mean time to failure of the serviced equipment. Scheduled maintenance services shall include all consumable parts and materials, remedial repairs, labor, and expenses. Scheduled maintenance shall include thorough cleaning, adjustments, services, and recommendations for support of covered equipment. The Contractor shall provide scheduled maintenance to OEM specifications to maintain equipment to ‘like new’ condition and to a level to keep any equipment warranties active. Scheduled maintenance services include both preventative (PM) and predictive (PdM) components. All scheduled services shall be identified and included in the Work Order Program (WOP). (The WOP is used to schedule and sequence Work Order tasks that accomplish the scheduled maintenance tasks.)PM shall include periodic inspections; replenishing supplies; regular tests and analysis, and repair of replacement of parts due to normal wear and tear. PM shall also include all required inspections of monitored and regulated equipment (such as boilers and pressure vessels), to include and necessary certifications or tagging’s. Scheduled maintenance that may disrupt the site production or disturb site personnel for more than 30 minutes may be scheduled for weekends or evenings or in accordance with local site policy. The Contractor shall submit a Utility Outage Request to the site Facility Manager at least 10 working days prior to the outage. The Contractor shall not proceed with the work until the outage has been approved. Minimum technical standards and PM guidance for a number of the pieces of covered equipment shall follow industry best practices and OEM recommendations for PM on that equipment. Additional services may be required that are not fully delineated herein, and the Contractor is expected to provide full PM services to keep the equipment in operational condition to industry best standards. 3.10.4 Oil & Lubricant Changing Services Lubricants and oils shall be changed in covered equipment based on the manufacturer’s recommended schedule (at minimum) or the condition-based analyses of the Oil Analysis Program, if implemented. When oil changes are conducted, OAP sampling equipment and points shall be established on all equipment via a certified lab with report provided within 30 days of sampling. 3.10.5 Fuel Treatment and Fuel Storage Tank Monitoring To protect the bulk diesel fuel tank and the fuel, the Contractor shall treat the fuel with contractor provided DuraSta® Fuel Stabilizer or equal. This product is applied during detailed fuel and tank cleaning by the Enterprise Fuel Filtering Program Standards. Bulk fuel storage tanks shall be monitored for proper prescribed fuel levels. The contractor may be required to have tanks topped off when tank levels reach pre-determined tank level. This will be accomplished through the TR process as needed. 3.10.6 Contingency Operations The Contractor shall become intimately familiar with the mission-critical covered facility systems. In the event

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of an equipment failure, the Contractor shall repair the affected equipment within eight (8) hours to serviceable condition, or provide an alternate temporary solution. Alternate temporary solutions may include temporary replacement equipment needed to allow supported equipment to continue operating. 3.10.7 Repair of Damages Damages shall be repaired to keep the facility maintained and at a minimum ensure the condition is as good as when the contractor took over maintenance. Finished surfaces shall be repaired to match existing adjacent surfaces (to include concrete floor and epoxy coverings). Damages shall be repaired within 3 calendar days, unless otherwise approved by CO. The facility shall not be left in an unsecured status. 3.11 Task: Reliability-Centered Maintenance, Facility Support Systems 3.11.1 Facilities Maintenance The Contractor shall perform all routine maintenance at the facility to maintain an operational, safe, efficient working environment for personnel and equipment. Ongoing maintenance services shall include (but are not limited to): a. Minor maintenance and repairs of doors and door hardware b. General plumbing services (including first response for unstopping of toilets, urinals, sinks, piping,

fixtures, and instant hot water systems, isolation of leaks and drips) c. Ceiling tile replacement d. Roof drain cleaning e. Emergency lighting f. ATFP (Anti-Terrorism Force Protection) vehicle barriers and gates. g. Minor maintenance and repairs of bathroom partitions and hardware, bathroom accessories, and break

room fabricated cabinets and counters. 3.11.2 System Parameters Maintenance services shall generally include items that support the daily operation of the facility, particularly the health, safety, and comfort of the building occupants. There is anticipated to be some overlap with other Tasks with regard to covered equipment. Any system or component that can be logically defined as falling into the scope of this Task shall be covered. This Task includes thermostats, stairs, equipment stairs/ladders, hallways, elevators, doors and associated hardware, windows, other ventilation (supply, return, and exhaust) devices supporting people, space heating units, hot water heaters, plumbing hardware and piping, Government authorized break room convenience equipment (refrigerators, dishwashers, ice machines and garbage disposals repair and maintenance not replacement) and appliances, and safety equipment and emergency lighting. 3.11.3 Maintenance Requirements 3.11.3.1 Scheduled Maintenance Services Scheduled maintenance services are those which are planned, scheduled, and executed on a periodic basis (daily, weekly, monthly, after a certain amount of use or flow, or other metric) in order to maintain or replace components that are eventually designed to wear out, in order to extend the life of those components, and to extend the mean time to failure of the serviced equipment. Scheduled maintenance services shall include all consumable parts and materials, remedial repairs, labor, and expenses. Scheduled maintenance shall include thorough cleaning, adjustments, services, and recommendations for support of covered equipment. The Contractor shall provide scheduled maintenance to OEM specifications to maintain equipment to ‘like new’ condition and to a level to keep any equipment warranties active. PM’s shall include periodic inspections; replenishing supplies; regular tests and analysis, and repair of replacement of parts due to normal wear and tear. PM shall also include all required inspections of monitored and regulated equipment (such as boilers and pressure vessels), to include and necessary certifications or tagging’s. Scheduled maintenance that may disrupt the site production or disturb site personnel for more than 30 minutes

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shall be scheduled for weekends or evenings or in accordance with local site policy. The Contractor shall submit a Utility Outage Request to the site Facility Manager at least 10 working days prior to the outage. The Contractor shall not proceed with the work until the outage has been approved. Minimum technical standards and PM guidance for a number of the pieces of covered equipment shall follow industry best practices and OEM recommendations for PM on that equipment. Additional services may be required that are not fully delineated herein, and the Contractor is expected to provide full PM services to keep the equipment in operational condition to industry best standards. 3.11.4 Contingency Operations The Contractor shall become intimately familiar with the mission-critical covered facility systems. In the event of an equipment failure, the Contractor shall repair the affected equipment within eight (8) hours to serviceable condition, or provide an alternate temporary solution. Alternate temporary solutions may include temporary replacement equipment needed to allow supported equipment to continue operating. 3.11.4.1 Repair of Damages Damages shall be repaired to keep the facility maintained and at a minimum ensure the condition is as good as when the contractor took over maintenance. Finished surfaces shall be repaired to match existing adjacent surfaces (to include concrete floor and epoxy coverings). Damages shall be repaired within 3 calendar days. The facility shall not be left in an unsecured status. 3.12 Task: Repair and Replacement, Mechanical Systems In the event of repair or replacement requirements to covered equipment or systems, the Contractor shall prepare estimates of project cost and hours to complete such services. Unless approved in writing, in advance by the CO, these estimates shall be provided at no additional cost to the Government (provided within the monthly firm fixed price). The site Facility Manager and COR, shall approve all repair and replacement requirements via TR request if applicable (see section 1.4). The Contractor shall provide all required equipment, parts, materials, transportation and labor necessary to complete all ordered work. 3.12.1 Standards & Guidelines: Work shall be accomplished to the minimum standards of the current editions of the referenced publications and the DISA Facilities Standards. All auxiliary and ancillary electrical work shall be conducted in accordance with the National Electric Code, ASHREA, or any other mandatory industry standards and DISA requirements referenced herein. All work shall be accomplished in accordance with the Technical Requirement (TR) as provided through the GSA contracting office. 3.12.2 Expansion, Upgrade, Modification, and New System & Equipment Requirements: Equipment expanded, upgraded, modified, or new system & equipment requirements defined by the Government, the Contractor shall prepare DETAILED estimates of project cost and hours to complete such an installation (or similar). The CO shall approve all upgrade and modification requirements if applicable (see TR process). The following is a list, including, but not limited to examples of system requirements anticipated to be required during the performance of a TIM service task order. A. Installation of additional Computer Room Air Conditioning (CRACs) and Computer Room Air Handling

(CRAH), In Row Cooling Systems (IRC), ducting, access flooring, cable conveyance systems, or similar infrastructure support equipment in computer rooms (new mission support equipment requirements)

B. Installation of safety epoxy on bare floors in mechanical rooms C. Installation and cutover to new chilled water loop in computer room (new infrastructure requirements) D. Installation of under floor leak detection systems (new infrastructure requirements)

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E. Installation of in-line fluid filters for mechanical equipment F. Installation or repair of backflow preventers and check valves 3.12.3 Mechanical Repair & Replacement Requirements: Mechanical repair and replacement work shall also be conducted under this Task as needed. The following is a list including, but not limited to examples of repair and replacement system requirements anticipated as realistic possibilities during the performance of a TIM service task order (no construction, ancillary and/or incidental to the requirement only).: 1. Repair of chilled water or condenser water pumps to include disassembly, troubleshooting, parts, and re-

assembly 2. Installation of “patches” to repair leaks in the building 3. Replacement of pressure gauges on various equipment fluid lines 4. Replacement of CRAH an IRC units (expanded support equipment requirements) 5. Removal of obsolete AHU equipment (removal of unneeded support equipment) 6. Demolition and removal of HVAC ducting systems (modification to infrastructure requirements) 7. Facility air quality remediation 8. Penetrations of interior and exterior walls for installation of mechanical and electrical equipment. 9. Dismantling and reassembly of HVAC piping to access heat transfer systems for cleaning 3.12.4 Abatement of Mechanical Systems: The Contractor’s site survey and each project or subproject shall require the abatement of obsolete and unused equipment in the project work area (including those abandoned from previous installations). All obsolete equipment identified for abatement shall also have the supporting electrical, plumbing, and similar connections removed. Any breakers removed from the panels shall have a blank cover installed. The Systems Equipment Components (SEC) shall be updated to reflect the removal of any equipment from the facility. On operational systems with partial removals, the work instructions shall include any required modifications to hardware, alterations to controls or instrumentation and control logic reprogramming. The work instructions shall also identify any impact to building operations; any contingency plans to address these impacts and methods for system restoration. The CO shall approve TRs if applicable (see section 1.4). The Contractor shall provide all labor, tools, materials, transportation, permits, and similar associated project costs for each project, to include any legal requirements for hazardous materials removal, storage, or disposal. The Contractor shall dispose of all abated materials and equipment offsite in accordance with any applicable local, state, and federal regulations. After removal, the Contractor shall update any configuration management information for the affected systems and revise any associated equipment inventory database/drawing(s) (SEC) and provide to Site Facility Manager and COR to identify current configurations. The labor for this is included in the FFP. The following types of equipment are included: a. Abandoned water and chemical piping. b. Abandoned fire protection and detection system equipment. c. Abandoned ducting, including support systems, fans, control systems, AHUs, and similar. d. Other material that is obviously non-functional. e. Other similar abatement and removal work (no construction must be ancillary/incidental to primary work). 3.13 Task: Repair and Replacement, Electrical Systems In the event of repair or replacement requirements to covered equipment or systems, the Contractor shall prepare detailed estimates of project cost and hours to complete such services. Unless approved in writing, in advance by the CO, these estimates shall be provided at no additional cost to the Government (provided within the monthly firm fixed price). The site Facility Manager and COR, shall approve all repair and replacement requirements via TR request. The scope of this task extends from the low/medium-voltage side of the main facility transformers downstream to individual power circuits and rack-based Modular Power Distribution Units

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(MPDUs) and Automatic Transfer Switches (ATSs), and includes emergency power generation equipment. 3.13.1 Standards & Guidelines The Contractor shall follow guidance and requirements in OSHA regulations: Control of Hazardous Energy (Lockout/Tag-out), 29 CFR 1910.147, The control of hazardous energy (lockout/tag-out) and 29 CFR 1926.417, Lockout and tagging of circuits. 3.13.2 Expansion, Upgrade, Modification, and New System & Equipment Requirements In the event of expanded, upgraded, modified, or new system & equipment requirements defined by the Government, if applicable (see section B.1.2.6 and B.1.5.1) the Contractor shall prepare estimates of project cost and hours to complete such an installation (or similar). The Site Facility Manager and the COR shall approve all upgrade and modification requirements. This work includes all systems in the building envelope (up to and including the exterior walls), and equipment in the exterior mechanical areas, storage areas, and break areas. The following is a list, including, but not limited to examples of system requirements anticipated to be required during the performance of a TIM service task order. a. Replacement of bearings and induction couplings in rotary UPS equipment b. Replacement of circuit breakers as indicated by thermography or actual equipment failure in electrical

equipment from PDU circuit panels to main distribution boards c. Purchase, installation, and commissioning of PDU and RDC equipment to support expanded power

requirements on the raised floor d. Installation of additional bus-duct and main power distribution to PDU equipment e. Relocation of administrative area non-technical power circuits to support cubicle or office reconfigurations f. Installation of power conduit from PDUs to new IT equipment locations, to include Modular Power

Distribution Units (MPDUs) in IT equipment racks g. Repair of PDU components such as branch circuit monitoring and control LED screens on older PDU equipment. h. Replacement or addition of PDUs with modern technology (non-fused) units i. Installation of additional lighting units or emergency lighting systems for life safety purposes j. Replacement of electronic ballasts and fluorescent light bulb tubes k. Repair of generator fuel system components, including mechanical portions l. Replacement of generators or generator shelters The Contractor shall provide all required equipment, parts, materials, transportation and labor necessary to conduct moves, adds, changes, and removals of electrical distribution equipment to support the IT equipment workloads and to keep the datacenter and facility electrical distribution systems healthy, reliable, flexible, and sustainable. 3.13.3 Task Assignments The following are requirements of all work assignments to be completed under this Task: 1. All work must be approved by the Contracting Officer if applicable (see TR process). 2. The site facility manager, COR and CO must authorize all work to be accomplished, to include

installation of individual circuits. 3. The site Facility Manager must be informed of all work to be accomplished. 4. These tasks will be completed via the TR process if applicable. The Contractor shall not conduct work ordered on a verbal basis by site personnel to include site directors or commanders. All work must be documented with the effect of having an auditable system showing how Government funds are spent and costs for each line item ordered. There are multiple manners in which work may be assigned to the Contractor under this Task.





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• Workload requirements may be started in a decentralized manner, with direct notification by the Site Facility Manager.

• Workload requirements may be initiated through DISA’s “new business” process, where power requirements for customer workloads are communicated through COR and the Site Facility Manager. These may be for rack-level power or for individual server equipment to be placed in new or existing racks.

• Detailed descriptions of work to be performed may be provided to the Contractor in individual statements of objectives (SOO) from COR, typically for work that involves facilities or capabilities replacement or upgrades.

3.13.4 Data center (Computer Room) Power Installations Technical Requirements (TRs) for datacenter electrical services shall generally specify the installation of computer system electrical power circuits and equipment, breaker configuration management, infrared studies, abatement of unused electrical circuits, and acquisition and installation of new or replacement electrical equipment if applicable (see section 1.4). Support tasks such as installation of conduit for fire protection, communications, or security systems are included in the scope of this Task. (The terminating connections to fire protection, communications, or security systems will not be done under this task order.) Electrical installations within computer areas shall comply with Article 645 of the National Electrical Code (NEC). Technical power plugs and receptacles used in the computer room environment should be a locking type; the use of non-locking straight-blade receptacles (e.g., NEMA L6-20R) for IT equipment connections on new circuits is not allowed. 3.13.5 Dual-Redundant Power Installation All electrical installations shall provide dual redundant power to IT equipment when possible, from separated UPS busses. 3.13.6 Three-Phase Power Installation Power shall be provided to an entire rack of equipment using 3-phase power distribution. Orders specifying 1- and 2-phase power shall be analyzed by the Contractor to determine if 3-phase power can be installed instead. Work Orders for other-than-3-phase power will be audited and detailed records kept of why 3-phase power and appropriate 3-phase distribution equipment is not used. Installation of other than 3 phase power must be pre-approved by the Government in advance and this approval will become part of the detailed records. 3.13.7 Floor Grommets Installation and Rack Grounding The Contractor shall provide and install Brushed Self-Closing Floor Grommets in openings of raised floor tiles for cable access. The Site Facility Manager shall be responsible for providing the Contractor with equipment location and other required guidance for each specific equipment installation or work. All new IT equipment (cabinets, racks, and other) shall be bonded to the Signal Reference Grid (SRG) where it is available. Grounding conductors for IT equipment shall be flat braided copper straps, connected by listed pressure connectors or clamps. 3.13.8 Non-Computer Room Power Installations Work Orders may involve miscellaneous electrical work in non-computer spaces to support more general facility requirements (new non-technical circuits, Moves-Adds-Changes (MAC) to outlets or lighting, support for systems furniture MACs, and similar). Support tasks such as installation of conduit for fire protection, communications, or security systems are included in the scope of this Task. (The terminating connections to fire protection, communications, or security systems will not be done under this task order.) Non-computer room type installations can occur in computer areas under certain conditions. It may be permissible for a small office-type area to be placed on the raised floor, for terminal access to IT equipment, for example. Treat this type of installation as a computer room. 3.13.9 Specific Work Environment Requirements The Contractor shall do a site survey of the each tasking and existing layouts to fully understand the scope of work before any tasking is started. The Contractor shall maintain a safe working area, clean of excess debris and follow security guidelines in the performance of this task order.

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The Contractor shall maintain a clean work area and, after each days’ work, clean the work site. Projects may require that the Contractor provide additional roll-off or other rubbish receptacles specifically for project use. After completion of the job, the Contractor shall ensure that ALL dust and project materials are removed from the project site. All excess materials and residue left over from the performance of this task order shall be removed from the building and removed from the installation, and shall be disposed of in accordance with host installation policy. The Contractor shall be responsible for cleaning and vacuuming any dust, trash and any water on the floor for which he is responsible during the course of this task order. NO residual material shall be left on the premises. Any damage to the facility incurred by the Contractor during a project shall be repaired by the Contractor at the Contractor’s expense. 3.13.10 Utility Interruptions and Downtime Utility disruptions must be coordinated at least thirty (30) working days in advance with the Site Facility Manager. Coordinate the length of advanced approval during the design. The Contractor shall coordinate any disruption of building operations well in advance, and to minimize system and facility downtime when necessary. 3.13.11 Abatement of Abandoned Power Circuits and Conveyances National Electrical Code (NEC) requires that un-used and abandoned equipment (including electrical cables and raceway) be removed from under floor and overhead areas. The Contractor’s site survey and each project or subproject shall require the abatement of obsolete circuits and equipment in the project work area (including those abandoned from previous installations). All obsolete circuits identified for abatement shall have the receptacles, conduit, conductors and breakers removed. Abatement requirements include power and communications wiring, combustible cabling, buss & tag (equipment interconnect cabling), and abandoned equipment. Any breakers removed from the panels shall have a blank cover installed. Abatement requirements include power wiring and abandoned equipment. The Contractor shall use bench stock components if possible and maintain components that could be possibly be reused from abated circuits to allow rapid response to emergency requirements. All items that are not reusable shall be properly disposed of or recycled in accordance with local site policy. The Contractor shall utilize extreme caution when working around fire alarm, leak detection, security, communications, data, fiber-optic, and other IT cables and terminations that co-exist with power cables under the raised floor. This requirement is completed through the TR process. 3.14 Task: Custodial Services The Contractor shall provide and furnish people and all materials and tools required to perform janitorial and custodial services. The Contractor shall be responsible for any damage to walls, doors, floors or any equipment that is dropped, bumped or broken. The Contractor shall provide all the cleaning chemicals, cleaning solutions, brooms, mops, buckets, rags, HEPA filter vacuum cleaners, personal protective gear (gloves, et cetera.) to accomplish this tasking. 3.14.1 Of particular concern to DISA in this service are four items: 3.14.1.1 Security clearances. All Contractor personnel are required to have a secret clearance in order to perform services at DISA facilities. 3.14.1.2 Mission critical equipment. The services being performed in sensitive IT equipment areas, and dealing directly with critical infrastructure such as the raised floor HVAC distribution plenum require additional due diligence. There must be an understanding that bumping, unplugging, disconnecting equipment, - pushing one of the big red EPO shutdown buttons and or turning off the computer room, is unacceptable even if done inadvertently. Contractor to prevent any negative impact on mission critical equipment or any persons that could cause the facility, mission, or themselves harm around this equipment MUST be removed from position. 3.14.1.3 Safety. Some services required shall be performed in dangerous areas. Battery rooms have unprotected terminals with 460 volts or more on them. Mechanical rooms have rotating equipment. Generator rooms have

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both. Similarly to the mission critical IT equipment areas, persons that could cause the facility mission, or themselves harm around this equipment MUST be contractor supervised 100% of the time in these circumstances. 3.14.1.4 Quality of Services. DISA is particularly concerned about the level and quality of services. Supervision of Contractor personnel and supervision of their quality control are very important parts of these types of services. 3.14.2 Equipment and Supplies: All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces. All electrical equipment used by the Contractor shall be Underwriter’s Laboratory (UL) approved. This equipment must operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation of attempted operation of electrical equipment, or combinations of equipment which require power exceeding the capacity of existing building circuits. Vacuums shall be a High Efficiency Particulate Air (HEPA) Filtration type. All supplies and materials shall be selected for their environmental friendliness. Non-emitting, non-toxic, and ultra-low VOC cleaning compounds and products shall be used where available. No powder-based cleaners shall be used for any flooring surfaces (carpet, hard surfaces, or access flooring). All supplies shall be suitable to match the installed dispensing equipment at each individual covered site; for example, if a site has liquid soap dispensers, the supplied soap product(s) shall be liquid compatible with the installed liquid soap dispensers. The Contractor shall not change the dispensing systems without the written approval of COR. The Contractor shall display appropriate caution signs when cleaning floors in an area where people other than Contractor personnel are present. Signage shall be removed prior to leaving for the day. 3.14.2.1 Plastic Trashcan Liners The Contractor shall furnish plastic trashcan liners, of sufficient quality, to protect each trashcan and recyclable containers. Trashcan liners shall be replaced as soiled or torn or at a minimum of once a week. 3.14.2.2 Restroom Supplies: Contractor shall furnish restroom supplies appropriate to the installed sanitary equipment for each covered facility (including but not limited to liquid and foam soaps, folding or roll paper towels, sanitary toilet seat covers, air freshener and similar). 3.14.2.3 Automation The use of automation (including robots) to reduce manpower requirements is a long-term goal of DISA’s O&M program. The Contractor is encouraged to explore alternative methods of meeting service requirements through the use of automation. Unsolicited quotes for alternative services to meet DISA customer needs are encouraged particularly if cost savings is impacted favorably. 3.14.3 Basic Cleaning Tasks: 3.14.3.1 Task 1 – Floor Maintenance. 3.14.3.1.1 Subtask 1 – Vacuum Carpeted areas. The Contractor shall vacuum all carpeted floor areas so that after vacuuming they are free of all visible litter, dust and soil. The Contractor shall remove all stain spots as soon as noticed smaller than two square feet. All carpet tears, bums, and raveling shall be brought to the attention of the Facility Manager within the day of being noticed. Vacuuming of carpets shall be conducted once weekly for all areas on a schedule coordinated with the site facility manager. High traffic areas being vacuumed shall have a minimum of three passes conducted at each service. The Contractor shall vacuum privately owned rugs of carpets in Government offices at the same required frequency.

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3.14.3.1.2 Subtask 2 – Shampoo Carpeted areas. The Contractor shall shampoo (wet clean, steam clean, or similar, using cleaning product(s) appropriate to the installed carpeting material(s)) carpets, so after shampooing the carpet area shall be uniform in appearance and be free of stains and discoloration. Carpet shampooing shall be conducted two times annually per the Task Frequency chart at the end of section 3.14 and on a schedule coordinated with the site facility manager. Where spots larger than two square feet continue to exist following cleaning or when cleaning is ineffective at restoring an appropriate condition, the Contractor shall replace individual carpet tiles from Government stocks provided by the site facility manager. 3.14.3.1.3 Subtask 3 – Sweep & Maintain Floors. The Contractor shall sweep the entire floor surface of uncarpeted areas, including corners and abutments, so that after sweeping they are free of all visible litter, dust and foreign debris. The Contractor shall have chairs, trash receptacles, and easily moveable items tilted or moved to sweep underneath and shall return all items to their original position after cleaning has been accomplished. The Contractor shall not sweep access floor (electrostatic flooring, typically computer room) surfaces except as specified in Clean Computer Room Flooring below. The Contractor shall not sweep in rooms where critical Uninterrupted Power Supply UPS system tasks are located; these rooms shall be vacuumed instead, to prevent aeration of dirt, dust, and conductive particles from entering the UPS tasks and potentially interfering with operation of the electronics. Sweep and maintain floors shall be conducted daily for hallways, entryways and common areas per the Task Frequency chart and on a schedule coordinated with the site facility manager. Sweep and maintain floors shall be conducted one time monthly for Mechanical & Electrical Areas, Warehouse Areas on a schedule coordinated with the site facility manager. 3.14.3.1.4 Subtask 4 – Mop & Maintain Floors. The Contractor shall mop all accessible uncarpeted non-access floor areas, including corners and abutments, so that after mopping they have a uniform appearance and are free of streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris, or standing water. The Contractor shall have chairs, trash receptacles, and easily moveable items moved to mop underneath and shall return all items to their original position after cleaning has been accomplished. The Contractor shall remove all splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. Mop and maintain floors shall be conducted twice during the regular work week for hallways, entryways and common areas per the Task Frequency chart at the end of section B.3.14.5 and on a schedule coordinated with the site facility manager. The floors in warehouse, shipping, and receiving areas shall be damp mopped with hot water and a computer-safe cleaning agent not less than monthly. Moping and maintaining floors shall be conducted six times annually or an average of every two months for Mechanical & Electrical Areas, and Warehouse Areas on a schedule coordinated with the site facility manager. The Contractor shall maintain all floors accessible to floor machines as follows: a. Linoleum, Vinyl Component Tile, and Asphalt flooring shall receive dry buffing, spray buffing, stripping and

waxing as specified on the Task-Frequency chart for each building area. b. Concrete and epoxy-coated flooring (typically in service, utility, and plant areas) shall be swept, mopped, and

squeegeed as necessary to maintain “showroom” condition. Safe, non-slip, and clean conditions are of a significantly higher operational priority than “shiny” appearance.

c. Ceramic Tile Flooring shall receive dry buffing and spray buffing as specified on the Task-Frequency chart for each building area. No wax shall be applied to ceramic tile flooring.

The Contractor shall remove floor finish solutions from baseboards, furniture, trash receptacles. The Contractor shall have chairs, trash receptacles, and easily movable items tilted to maintain floors underneath, and return all moved items to their proper position when maintenance has been complete. The Contractor shall not apply floor finish to surfaces that have not been cleaned. The Contractor shall not mop wood or carpet floors. The Contractor shall not mop access floor (electrostatic

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flooring, typically computer room) surfaces except as specified in Subtask 8, Cleaning of Computer Room Access Flooring below. Sweeping of floors in UPS rooms is prohibited as it aerates dirt and dust. The high density electronic components in the UPS equipment can be easily damaged or shorted out by contaminants, which could lead to a loss of one or more UPS tasks, potentially impacting the supported critical load. The following types of services are ACCEPTABLE on access flooring areas: • Dry, lint-free dust mopping • Vacuuming to remove gross contamination particles • Damp mopping (spot cleaning) 3.14.3.1.5 Subtask 5 – Strip & Re-wax Floors. Stripping operation shall be performed to remove all dirt and old wax from the floor. An approved wax remover that is non-toxic and non-flammable shall be used. Wax remover shall be suitable for use on floor coverings for which its use is intended. Applied wax stripping solution shall be allowed ample time to loosen wax before rinsing. Prior to stripping operation, all stationary furniture and equipment shall have tape applied to bottom edge to prevent solutions from accumulating under them. In areas where floor is extremely dirty or has several layers of wax, floor shall be machine scrubbed to loosen dirt and wax. A stripping operation shall be considered satisfactory when all traces of the old wax have been removed and when the floor is clean and shows no trace of dirt. Moveable furniture and equipment including desks, tables and business machines on rollers, shall be moved during stripping operation and replaced to initial position. Precautions taken in sweeping, mopping and buffing operations shall be taken during stripping operations. Following the strip, an application of two coats of an approved self-polishing, buff able finish wax shall be applied. Stripping wax from the floor shall be accomplished at the specified frequency. Notify all personnel in areas where stripping is to be performed prior to start. Work shall be accomplished after normal working hours. NOTE: when stripping linoleum floor surfaces, only an all-purpose cleaner (APC) shall be used, followed by an adequate rinse procedure. Stripping and Re-waxing of floors shall be conducted two times annually for hallways, entryways and common areas per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.1.6 Subtask 6 – Scrub & Wax Restroom Floors Apply scouring powder lightly on floor before scrubbing. This scrub shall be followed by the application of one coat of self-polishing, buff able finish wax. Areas inaccessible to conventional machines shall be scrubbed by hand. Work shall be accomplished after normal working hours. Scrubbed floors shall be free of embedded dirt, cleaning solution, film, stains, marks or water. Caution shall be taken to assure a buildup of wax does not occur along walls, and under and around partitions and furniture. If the scrubbing and stripping are scheduled for the same month, only the stripping operation shall be required. Scrubbing & waxing of restrooms floors shall be conducted four times annually per the Task Frequency chart in section 3.14 and on a schedule coordinated with the site facility manager. 3.14.3.1.7 Subtask 7 – Tile Surface Cleaning & Sealing (restrooms) Tile surface cleaning in restrooms shall be conducted one time annually per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.1.8 Subtask 8 – Clean Computer Room Access Flooring. Access flooring is typically used to maintain an under floor cooling air delivery plenum to computer room equipment. This flooring has specific requirements and limitations on the types of cleaning services that can and should be performed on it to allow it to function as designed. Access flooring is electrostatic (not insulated) such that static is dissipated to ground when properly maintained, reducing the risk of electric shocks to personnel and IT equipment. Cleaning of Computer Room access floors shall be conducted four times annually (or approximately every 3 months or quarterly) Access tile computer flooring shall be dust mopped and/or vacuumed, and damp mopped where spot cleaning is necessary. Care shall be exercised during cleaning of access floors to minimize the movement of equipment. Ensure excess water is not allowed to settle into perforated flooring or the area between the tiles where the tiles

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touch on another. Spot cleaning to remove any scuff marks from individual tiles shall be conducted. After cleaning, floors shall have no dust, dirt, or debris remaining on the floor, under tables, counters or behind machines, including the area behind, under, and around the computer equipment. Floors shall not be buffed, waxed, or other services performed that could disrupt the electro-static discharge coating and conductivity of the access floor components. After cleaning, the entire computer floor area shall be free of any dust, dirt or debris. The following types of services are PROHIBITED on access flooring areas: • Sweeping (aerates dirt and dust) (except where the access floor is not used for air distribution) • Wet mopping (delaminates access flooring panel surfaces and promotes rust contamination) • Damp mopping with mop used in non-access flooring areas (these mops retain wax/insulators) • Application of wax or other insulate products to the access floor tiles The following types of services are ACCEPTABLE on access flooring areas: • Dry, lint-free dust mopping • Vacuuming using a HEPA filtered exhaust vacuum to remove gross contamination dirt particles • Spray buffing • Dry burnishing • Damp mopping (spot cleaning) with a mop dedicated to non-wax based use only in the access floor area • Sweeping (only in access flooring areas such as hallways where the underfloor plenum is not used for

air distribution) 3.14.3.1.9 Subtask 9 – Perform Spot Cleaning (not warehouse or physical plant areas). The Contractor shall perform spot cleaning by removing smudges, fingerprint, marks, streaks, etc., from washable surfaces of walls, partitions, restroom partitions, doors and fixtures. The Contractor shall use germicidal detergent in restrooms, locker rooms, break areas, and on drinking fountains. The Contractor shall polish brass hardware, aluminum bars and other metal on doors and cigarette urns with a polishing compound. After spot cleaning by the Contractor, the surface shall have a clean, uniform appearance, free of streaks, spots and other evidence of removed soil. Spot cleaning shall be conducted daily during the regular work week per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.1.10 Subtask 10 – Check, Replace, and Dispose of Contamination Control Mats. The Contractor shall ensure the proper placement, use, replacement, and disposal of contamination containment mats (CCM) provided by the Government. These “sticky” mats shall be placed at each door entering the computer room area to collect soil and other detritus from the soles of shoes and rollers of all personnel and equipment entering the clean area. These mats shall be disposed of in accordance with manufacturer’s instructions when they are no longer effective daily during the regular work week per the Task Frequency chart (or bi-weekly, depending upon the volume at the different entrance locations). 3.14.3.1.11 Subtask 11 – Clean Facility Entrance Walk-off Mats. The Contractor shall vacuum all carpet type entrance mats to remove soil and grit and to restore resiliency of rubber or polyester entrance mats. The Contractor shall remove soil and moisture underneath entrance mats and mats returned to their normal location daily during the regular work week per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.2 Task 2 — Trash Removal. 3.14.3.2.1 Subtask 1 – Remove Restroom Trash. The Contractor shall empty and return to their initial location all waste receptacles and other trash containers within the area. The Contractor shall dispose of trash in plastic bags secured with bag ties. The Contractor shall pick up any trash that may fall in or around the facility during the removal of collected trash and ensure that trash containers are free of odors and visible dirt. The Contractor shall deposit the trash in the nearest outside trash collection point. Trash removal shall be conducted at least twice daily during the regular 5-day work week in all building areas per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.2.2 Subtask 2 – Remove Trash: Administrative Area, Conference Rooms, and Private Offices. The Contractor shall empty and return to their initial location all waste receptacles and other trash containers

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within the area. The Contractor shall dispose of trash in plastic bags secured with bag ties. The Contractor shall pick up any trash that may fall in or around the facility during the removal of collected trash and ensure that trash containers are free of odors and visible dirt. The Contractor shall deposit the trash in the nearest outside trash collection point. Trash removal shall be conducted at least once daily during the regular 5-day work week in all other buildings per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.2.3 Subtask 3 – Remove Trash: Physical Plant (Mechanical & Electrical areas), Warehouse, and Computer Rooms. The Contractor shall gather all trash and debris from receptacles and other containers for disposal and ensure that trash containers are free of odors and visible dirt. The Contractor shall deposit the trash in the nearest outside trash collection point. Trash removal shall be conducted weekly during the regular work week per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.2.4 Subtask 4 – Remove Trash: Exterior Receptacles. The Contractor shall gather all trash and debris from receptacles and other containers (to include butt cans) for disposal. The Contractor shall deposit the trash in the nearest outside trash collection point, pick up any trash that may fall around the facility grounds during the collection of trash and ensure that trash containers are free of odors and visible dirt. Trash removal shall be conducted weekly during the regular work week per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.3 Task 3 – General Cleaning. 3.14.3.3.1 Subtask 1 – Clean Drinking Fountains. The Contractor shall disinfect all porcelain and polished metal surfaces, including the orifices and drain, so that after cleaning the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious soil. The Contractor shall take care in protecting walls, wall coverings and floors when cleaning the fountains. Drinking fountain cleaning shall be conducted three times per week during the regular work week per the Task Frequency chart in section 3.14 and on a schedule coordinated with the site facility manager. 3.14.3.3.2 Subtask 2 – HVAC Vent & Return Cleaning. The Contractor shall wipe, dust, and wash all heating and air conditioning vents, both supply and return. After cleaning the vents they shall be free of all visible dirt, oil, grease, soil, and dust. The area adjacent to the vents shall be dusted. HVAC vent cleaning shall be conducted one time per month during the regular work week per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.3.3 Subtask 3 – Perform Low Dusting (Admin areas only). The Contractor shall perform low dusting, so that after dusting, all dust, lint, litter, and dry soil shall be removed from surfaces of desks, chairs, file cabinets, and other types of office furniture and equipment, and from ledges, window sills, hand rails, etc., to a line 7’-0” above the floor. The Contractor shall not dust computers, business machines, and equipment of similar nature. All door ventilators and venetian blinds shall be dusted. Low dusting shall be conducted one time each week per the Task Frequency chart and on a schedule coordinated with the site facility manager. All cleaning materials in these areas shall be anti-static, lint free, and non-shedding. It shall be ensured that none of the cleaning agents used in the data center contain harmful chemicals, such as chorine, which could cause hardware failures, and that all cleaning agents are used appropriately, and at appropriate concentrations. 3.14.3.3.4 Subtask 4 – Perform High Dusting (Admin areas only). The Contractor shall perform high dusting, so that after dusting, all dust, lint, litter, and dry soil shall be removed from all surfaces starting at 7’-10” above the floor surface to include venetian blinds, where installed. All cleaning materials in these areas shall be anti-static, lint free, and non-shedding. It shall be ensured that none of the cleaning agents used in the data center contain harmful chemicals, such as chorine, which could cause hardware failures, and that all cleaning agents are used appropriately, and at appropriate concentrations. 3.14.3.3.5 Subtask 5 – Equipment Room Cleaning & Dusting.

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The Contractor shall perform light cleaning and dusting of electrical and mechanical equipment to prevent buildup which can lead to equipment malfunctions and shortened lifetimes. The Contractor shall exercise extreme caution when performing these cleaning activities with rotating machinery and live electrical enclosures. This equipment shall include generators, boilers, switchgear, electrical equipment panels, chillers, pumps, and similar. Equipment room cleaning shall be conducted one time each month per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.3.6 Subtask 6 – Clean Glass (Private Offices, Entry Vestibules, & Break Rooms). The Contractor shall clean all glass partitions, glass in interior and exterior doors, windows on all floors, display cases, directory boards, draft shields on windows, mirrors and adjacent trim, so that after cleaning the glass, there shall be no traces of film, dirt, smudges, water, or other foreign matter. Glass cleaning shall be conducted one time each week per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.3.7 Subtask 7 – Windows (inside & outside). The Contractor shall clean all exterior windows, inside and outside, so that after cleaning they shall have a uniform appearance and are free from hard water deposits, stains, streaks, swirl marks, detergent residue, or any evidence of soil, stains, or film. The Contractor shall remove all splash marks or water from window frames and the build. Window cleaning is recommended for fall and spring cleaning, but shall be conducted two times annually per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.3.8 Subtask 8 – Blinds (not including curtains). The Contractor shall clean all window blinds, both sides, so that after cleaning they shall have a uniform appearance and are free from hard water deposits, stains, streaks, swirl marks, detergent residue, or any evidence of soil, stains, or film. The Contractor shall remove the blinds from the windows clean them and dry them, and reinstall them to their same location. Blind cleaning shall be conducted two times annually per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.3.9 Subtask 9 – Light Fixtures. The Contractor shall clean light fixtures, so after cleaning, light fixtures shall be free of bugs, dirt, dust, grease, or other foreign matter. Cleaning of light fixtures shall be required each time a lamp or bulb is changed or at such time as the dirt, debris, bugs, etc. collects within the lights and creates an unsightly appearance. Light fixture cleaning shall be conducted one time annually per the Task Frequency chart in section 3.15 and on a schedule coordinated with the site facility manager. 3.14.3.3.10 Subtask 10 – Entranceways. Building entrances shall be cleaned according to standard previously mentioned under Floor Maintenance, exterior entrances, landings, and steps ascending to or descending from areas defined shall also be included in the service. The entire width of steps, walks and walk areas shall be swept daily. 3.14.3.3.11 Subtask 11 – Perform Grounds Cleaning. The Contractor shall perform grounds cleaning of grounds (the area encompassing ten feet on either side of all sidewalks, parking courts, docks, and interior courts) and sidewalks, to include the smoking/break pavilion, so that after cleaning they are free of trash and refuse. The Contractor shall empty the trash receptacles; remove cans, leaves, paper, empty bottles, cigarette butts, and other refuse. Sidewalks shall be swept. Grounds cleaning shall be conducted daily during the regular work week per the Task Frequency chart in section 3.14.5. 3.14.3.3.12 Subtask 12 — Detailed Decontamination Cleaning. The surfaces of the elevator shall be cleaned and the light fixture in the elevator shall be removed and both sides cleaned as necessary, but no less than quarterly. The stairwell handrails shall be wiped down no less than weekly and the stairwells mopped no less than monthly. The wall bumper guard along the bottom of the walls in the lobby and hallways shall be cleaned no less than monthly. 3.14.3.4 Task 4 – Restroom Cleaning. Restroom cleaning shall be conducted at least one time daily unless otherwise stated per the Task Frequency chart in section 3.14.5 and on a schedule coordinated with the site facility manager. 3.14.3.4.1 Subtask 1 – Clean Restroom/Locker Room/Break Room Fixtures.

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The Contractor shall completely damp clean and disinfect all surfaces of toilet bowls, urinals, lavatories, showers, dispensers, and other such surfaces, using a germicidal detergent. These services shall each be interpreted such that fixtures and surfaces include all break area equipment and surfaces. 3.14.3.4.2 Subtask 2 – Clean Restroom/Locker Room/Break Room Surfaces. The Contractor shall disinfect all surfaces of partitions, stalls, stall doors, and wall areas adjacent to wall mounted lavatories, urinals, and toilets. These services shall each be interpreted such that fixtures and surfaces include all break area equipment and surfaces, including but not limited to microwave ovens, toasters, coffee machines, other similar dispensary machines, freezers, refrigerators, countertops, tables, cabinet doors, and cabinet interior surfaces. 3.14.3.4.3 Subtask 3 – Sanitize Restroom/Locker Room/Break Room Fixtures. The Contractor shall clean and disinfect toilet bowls and urinals, so that after sanitation, the entire surface shall be free from streaks, stains, skid marks, scum, urine deposits, and rust stains. These services shall each be interpreted such that fixtures and surfaces include all break area equipment and surfaces, including but not limited to microwave ovens, toasters, coffee machines, other similar dispensary machines, freezers, refrigerators, countertops, tables, cabinet doors, and cabinet interior surfaces. 3.14.3.4.4 Subtask 4 – Disinfect Restroom & Shower Rooms. The Contractor shall disinfect all surfaces of partitions, stalls, stall doors, and wall areas adjacent to wall mounted lavatories, urinals and toilets, the faces of toilet bowls, urinals, lavatories, showers, metal accessories (i.e. chrome plated or stainless steel accessories such as dispensers, shelves, mirror trim, hooks, etc.) and other such surfaces using a germicidal detergent. 3.14.3.4.5 Subtask 5 – De-scaling in Restroom & Shower Rooms. The Contractor shall de-scale toilet bowls and urinals, so that after de-scaling the entire surface shall be free from streaks, stains, scale, scum, urine deposits and rust stains. 3.14.3.4.6 Subtask 6 – Supply Restroom & Shower Rooms. The Contractor shall re-supply restrooms and shower rooms with soap, paper towels, tissue, toilet paper, and protective seat coverings, so that after resupplying, the restrooms are stocked so that supplies do not run out before the next cleaning/resupply. Refill soap dispensers, and replace automatic air fresheners when the alarm is beeping. Test automatic air fresheners and replace batteries as required. These services shall be interpreted to include supply and stocking of break room areas with soap and paper towels as necessary. 3.14.3.4.7 Subtask 7 – Sweep & Damp Mop Restrooms & Shower Rooms. The Contractor shall sweep the floor so it is free of visible litter, dust, and foreign debris, then damp mop accessible areas. After mopping, floors shall have a uniform appearance and be free of streaks, debris or standing water. 3.14.3.4.8 Subtask 8 – Scrub & Wax. This scrub shall be followed by the application of one coat of self-polishing, buff able finish wax. The general rules for mopping apply. Apply scouring powder lightly on floor before scrubbing. Areas inaccessible to conventional machines shall be scrubbed by hand. Work shall be accomplished after normal working hours. Scrubbed floors shall be free of embedded dirt, cleaning solution, film, stains, marks or water. Caution shall be taken to assure a buildup of wax does not occur along walls, and under and around partitions and furniture. If the scrubbing and stripping are scheduled for the same month, only the stripping operation shall be required. Scrubbing and wax shall be conducted one time weekly per the Task Frequency chart and on a schedule coordinated with the site facility manager. 3.14.3.4.9 Subtask 9 – Apply Floor Finish in Restrooms & Shower Rooms. The Contractor shall apply a uniform coating of non-skid floor finish so those floors are free of scuff marks, stains and discolorations. The Contractor shall remove floor finish solutions form baseboards, trash receptacles, lockers, toilets and urinals, and return all moved items to their proper positions after applying floor finish. Floor finish shall be applied four times annually per the Task Frequency chart and on a quarterly schedule coordinated with the site facility manager. 3.14.3.4.10 Subtask 10 – Tile Surface Cleaning & Sealing. All horizontal and vertical tile surfaces (primarily located in restroom, locker room, break room, and kitchen areas) shall be thoroughly cleaned once annually to protect the surfaces from degradation. This work shall include stripping (where applicable), grout cleaning and whitening, and resealing with a minimum of two coats of protective, penetrating

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sealer. Tile surface cleaning shall be accomplished four times annually per the Task Frequency chart and on a quarterly schedule coordinated with the site facility manager. 3.14.3.5 Task 5 – Emergency and Unscheduled Cleaning Tasks. 3.14.3.5.1 Emergency Requirements. When required by the Contracting Officer, the Contractor shall respond to emergency situation within one (1) hour of notification during core hours (0600-1800 M-F) and two (2) hours outside of core hours (including nights, weekends, and holidays). The Contracting Officer Representative (COR) or Alternate COR will orally advise the Contractor of the effort required. Response shall be made on an actual hourly basis in accordance with the unscheduled emergency line item. This may include, but is not limited to, carpet/flooring emergency shampoos and emergency water extraction or steam cleaning, and cleanup of domestic or process water supply or wastewater due to equipment failure or malfunction. Emergency work may account for 0.5% of the workload. The remaining 99.5% shall be accomplished within the designated shift. 3.14.3.5.2 Unscheduled Cleaning Service. When required to perform unscheduled type cleaning (for example, for additional cleaning prior to and during VIP visits), the Contractor may be required to respond within four (4) hours of notification. Typical areas involved shall include lobbies, main conference room, and the command section. 3.14.3.5.3 Corrective Maintenance The Contractor shall provide corrective maintenance or re-cleaning work as necessary when a service has not met performance standards. Requests for corrective maintenance or re-cleaning work shall be coordinated through the COR and site facility manager. 3.14.4 Recycling and Waste Reduction Programs. As needed and in accordance with industry standards the Contractor shall follow site-specific waste prevention and recycling plan 3.14.5 All Subtask Minimum Required Custodial Service Level of Effort Task & Frequency Chart

TASK FREQUENCY

0001

Flo

or M

aint

enan

ce

Subtask 1. Vacuum Carpet 1x Weekly (1x7) Subtask 2. Shampoo Carpet 2x Annually Subtask 3. Sweep & Maintain Floors Hallways, Entrance Lobby, & Common Areas 1x Daily (5x7) Physical Plant (Mechanical & Electrical Areas) and Warehouse Area 1x Weekly

Subtask 4. Mop & Maintain Floors Hallways, Entrance Lobby, & Common Areas (one may be using auto-scrubber) 2x Weekly (2x7)

Physical Plant (Mechanical & Electrical Areas) and Warehouse Area 6x Annually

Subtask 5. Strip & Re-wax Floors 2x Annually Subtask 6. Scrub & Wax Restroom Floors 4x Annually

Subtask 7. Tile Surface Cleaning & Sealing (restrooms) 1x Annually

Subtask 8. Clean Computer Room Access Flooring 4x Annually Perform Spot Cleaning (not including warehouse or plant

areas) 1x Daily (5x7)

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Check, Replace, and Dispose of Contamination Control Mats 1x Daily (5x7) Subtask 11. Clean Entrance Walk-off Mats 1x Daily (5x7)

0002

Tra

sh R

emov

al

Subtask 1. Remove Restroom Trash 2x Daily (10x7)

Remove Trash – Admin Areas Conference Rooms, and Private Offices 1x Daily (5x7)

Remove Trash – Physical Plant and Computer Rooms 1x Weekly (1x7)

Subtask 4. Remove Trash — Exterior Receptacles 1x Weekly (1x7)

0003

Gen

eral

Cle

anin

g

Subtask 1. Clean Drinking Fountains 3x Weekly (3x7)

Subtask 2. Vent & Return Cleaning 1x Monthly

Subtask 3. Perform Low Dusting (admin only) 1x Weekly (1x7)

Subtask 4. Perform High Dusting (admin only) 6x Annually

Subtask 5. Equipment Room Cleaning & Dusting 1x Monthly

Subtask 6. Clean Glass (Interior) 1x Weekly (1x7) Subtask 7. Windows (Exterior) 2x Annually Subtask 8. Blinds (not warehouse) 2x Annually

Subtask 9. Light Fixtures (not warehouse) 1x Annually

Subtask 10. Entranceways 1x Daily (5x7) Subtask 11. Perform Grounds Cleaning 1x Daily (5x7)

Subtask 12. Detailed Decontamination Cleaning 4x Annually

TASK FREQUENCY

0004

Res

troo

m C

lean

ing

Clean Fixtures in Restrooms, Break Rooms and Locker Room

1x Daily (5x7)

Clean Surfaces in Restrooms, Break Rooms and Locker Room 1x Daily (5x7)

Sanitize Fixtures in Restrooms, Break Rooms, and Locker Room 1x Daily (5x7)

Subtask 4. Disinfect Restroom & Shower Rooms 1x Daily (5x7)

Subtask 5. De-scaling in Restroom & Shower Rooms 1x Daily (5x7)

Subtask 6. Supply Restroom & Shower Rooms 2x Daily (5x7)

Sweep & Damp Mop Restrooms & Shower Rooms 1x Daily (5x7)

Subtask 8. Scrub restroom floors with auto-scrubber 1x Weekly (1x7)

Apply Floor Finish in Restrooms & Shower Rooms 4x Annually

Subtask 10. Tile Surface Cleaning & Sealing 4x Annually

0005

E

mer

genc

y &

U

nsc

Subtask 1. Emergency Cleaning Service Per PWS, as required

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Supplies Notes Paper Towels Provide supplies to match installed dispensing equipment. Toilet Paper Provide supplies to match installed dispensing equipment. Trash receptacle liners The Contractor shall furnish plastic trashcan liners, of sufficient quality,

to protect each trashcan and recyclable containers. Trashcan liners shall be replaced as soiled or torn or at a minimum of once a week. Provide supplies to match installed dispensing equipment.

Sanitary toilet seat covers Provide supplies to match installed dispensing equipment. Hand Soap Provide supplies to match installed dispensing equipment. Hand Sanitizer — antimicrobial Foam soap is acceptable; provide supplies to match installed dispensing

equipment. Toilet/Urinal Deodorizers Provide supplies to match installed dispensing equipment.

3.15 Task: Grounds Maintenance Services Common Use Infrastructure Services: “Common Use Infrastructure” services covering streets, parking lots, and exterior landscaping are typically performed by the host installation, but the priority, schedule, level, and quality of services provided may be deemed insufficient to meet DISA requirements. “Common Use Infrastructure” services shall be coordinated between the Contractor and the host installation and fully approved prior to the beginning of any work. Grounds maintenance equipment shall be low-emitting. Where riding lawn mower equipment is used, the Contractor shall certify that the equipment used is propane-powered, and meets or exceeds the requirements of EPA420-F-08-013, the emissions standard for small nonroad spark-ignition engines and equipment. Gasoline-powered riding lawn mowing equipment is not permissible for use on DISA facility grounds. Other small grounds maintenance equipment (including but not limited to push lawn mowers, leaf blowers, edgers, and trimmers) shall be either electric or exceed the emissions requirements of EPA420-F-08- 013. Biodegradable waste generated by work shall be collected, removed, and composted by the Contractor. These wastes include (but are not limited to) grass clippings, tree trimmings, and other vegetation removal. Pricing for grounds maintenance services shall be fully inclusive of all composting, mulching, chipping, shredding, (other similar processing), transportation, and disposal. 3.15.1 Landscaping — Maintain Improved Grounds.

3.15.1.1 Mow Improved Grounds Grass shall be cut on improved grounds as indicated in site plans provided by the Government for covered sites. Grass clippings shall be removed or mulched when visible after mowing. Road surfaces and walkways shall be blown clean at time of each mowing. 3.15.1.2 Edging Sidewalks, driveways, curbs, and other concrete or asphalt edges located in the improved grounds areas shall be edged at least every other mowing. Areas that require edging are shown in site plans provided by the Government for covered sites. 3.15.1.3 Trimming Grass and weeds shall be trimmed around trees, shrubs, buildings, fences, poles, posts, fire hydrants, parking lot blocks, parking lot islands, boulders, and other fixed obstacles.

Subtask 2. Unscheduled Cleaning Services Per PWS, as required

http://www.epa.gov/otaq/regs/nonroad/marinesi-equipld/420f08013.pdf




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3.15.1.4 Maintain Bedding and Planted Areas Fertilize, water, edge, eliminate weeds, maintain mulch, and repair or replace damaged plants in shrub and plant beds as identified in site plans provided by the Government for covered sites. Weeds in flowerbed areas shall be removed or eradicated manually or mechanically, but not chemically. Fertilization shall be accomplished as specified in accordance with the frequency schedule. Weed control shall be maintained as specified in accordance with the frequency schedule. 3.15.1.5 Flowerbed/Planter Areas Designated planters shall have seasonal plantings of flowers, designated individually by covered site facility management personnel; the contractor shall provide the flowers. 3.15.1.6 Irrigation Areas requiring irrigation are identified in site plans provided by the Government for covered sites. All improved areas shall receive sufficient amounts of water, as necessary to present a uniform green color without browning or barren areas resulting from lack of water. The Contractor shall provide watering hoses and portable watering devices for irrigating areas that do not have sprinkler systems. 3.15.1.7 Remove Debris/Police Grounds The Contractor shall perform general litter patrol in all areas identified in site plans for covered sites. Responsibilities shall include, but not be limited to, the removal and disposal of all natural debris, (tree limbs, dry brush, rodent habitats, dead animals, et cetera.), and man-made debris. Contractor shall police areas 2 days per week. During the fall months, fallen leaves shall be removed weekly from those areas indicated in site plans provided by the Government for covered sites. At other times leaves shall be removed as necessary. Dispose of all debris in accordance with existing local, state, and federal regulations. 3.15.1.8 Repair Damaged Areas Areas damaged by Contractor vehicles, erosion, drought or insect/diseases shall be seeded, sprigged, or sodded to meet the standards of surrounding areas. Other than lawn areas shall be repaired to match the surrounding area. 3.15.1.9 Apply Fertilizer and/or Lime The Contractor shall perform an effective commercial fertilizer/lime application program for all improved grounds. Approved fertilizers/lime shall be applied in accordance with the manufacturer’s instructions. The type and amount or fertilizer or lime applied shall be based on results of a soil test. Soil tests shall be conducted by the state land Management University or equivalent commercial soil laboratory; such tests are the responsibility of the Contractor. 3.15.2 Perform Pest Identification and Control During performance of grounds maintenance services, identify pests and perform pest control. The Contractor shall develop an outdoor Integrated Pest Management Plan (IPM) for approval. The IPM plan shall require approval by the host installation engineering office prior to implementation and is subject to the Contracting Officer’s approval. The Contractor’s IPM plan shall establish the strategy and methods for conducting a safe, effective, and environmentally sound pest management program. Treatment of pests that may damage any portion of grounds shall be in accordance with federal, state regulations, DoDI 4150.7, DoD Pest Management Program, 29 May 2008, and AFI 32-1053, Pest Management Program, 1 April 1999. Any pesticides shall be applied by personnel certified in the state of performance. 3.15.3 Aerate Soil Aerate soil on improved grounds to maintain grounds in a healthy state. 3.15.4 Emergency and Special Event Services If applicable (see section 1.4) upon notification by the Contracting Officer through the issuance of a TR, the Contractor shall perform emergency or special event grounds maintenance required in areas covered under this task order. Upon notification of an emergency, the Contract Manager shall respond within one (1) hour to meet with the Contracting Officer and Government evaluator and initiate emergency services. Upon receiving direction by the Contracting Officer, Contractor personnel shall begin emergency work within two hours. The Contracting Officer will notify the Contractor as soon as a special event requirement is known, but no less than 24 hours prior to the event.

http://www.dtic.mil/whs/directives/corres/pdf/415007p.pdf


http://www.afpmb.org/military_entomology/usafento/files/afi32-1053.pdf

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3.15.5 Landscaping — Maintain Semi-Improved Grounds 3.15.5.1 Mow Semi-Improved Grounds Grass cutting shall be accomplished on semi-improved grounds as indicated in site plans provided by the Government for covered sites. Contractor shall maintain semi-improved grounds in a neat and professional manner. 3.15.5.2 Perform Vegetation Control The Contractor shall maintain selected semi-improved grounds to prevent fire hazards or for security reasons. 3.15.6 Landscaping — Maintain Trees/Shrubs/Hedges. 3.15.6.1Trimming/Pruning Contractor shall prune trees in improved and semi-improved areas on a 3 to 5 year pruning cycle. Pruning shall be accomplished in accordance with industry (ANSI Z133.1 — 1994) standards. 3.15.6.2 Removal/Replacement of Trees/Shrubs/Hedges In the event of environmental damage, disease, or other cause requiring removal of large vegetation for aesthetic, disease, or safety reasons, the Government may require the Contractor to conduct landscaping services to remove or replace the vegetation, including all sundries, repairs to adjoining landscaping, repairs to irrigation systems and paved services, and similar accessory functions. The costs for these services shall be addressed as “special” and use a TR specifically for these one-time unanticipated requirements. 3.15.6.3 Maintain Bedding and Planted Areas Fertilize, water, edge, eliminate weeds, maintain mulch, and repair or replace damaged plants in shrub and plant beds as identified in site plans provided by the Government for covered sites. All weeds shall be removed or eradicated manually or mechanically, but not chemically. 3.15.6.4 Maintain Irrigation System The Contractor shall be responsible for the complete management, operation and maintenance of all water control devices and irrigation systems. 3.16 Task: Pest Management & Control Services The Contractor shall provide all management, licenses, laboratory testing, tools, supplies, equipment, transportation and labor to develop and implement an inside Integrated Pest Management (IPM) plan in a manner that shall ensure the health and general well-being of facility personnel. Differing types of pests are common on each installation, and their abatement should be specifically addressed in the IPM and used to determine workload. These may include (but are not limited to) roaches, ants, birds, termites, moles, mice, rats, prairie dogs, silverfish, and feral cats. 3.16.1 Basic Services The Contractor shall develop an IPM plan for approval. The IPM plan will require approval by the host installation engineering group prior to implementation and is subject to the Contracting Officer’s approval. The Contractor’s IPM plan shall establish the strategy and methods for conducting a safe, effective, and environmentally sound pest management program. The Contractor may review the installation’s historical records of pest activity and abatement actions, survey facilities and grounds, and consult with the base Pest Management Coordinator in order to develop a pest management plan. In developing the IPM plan, the Contractor may want to address continuous monitoring, pest response and removal procedures, record keeping, warranties, and pest education and communication to personnel to prevent pests and disease vectors. The IPM approach should use targeted (effective, environmentally sound) methods including habitat/facility modification, biological/genetic/cultural control, mechanical/physical control, and where necessary, the judicious use of least hazardous pesticides. The IPM plan shall comply with all applicable Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), state/local regulatory guidance on pesticide storage, disposal and applications, DoDI 4150.7, DoD Pest Management Program, 29 May 2008, and AFI 32-1053, Pest Management Program, 1 April 1999.




http://www.afpmb.org/military_entomology/usafento/files/afi32-1053.pdf

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3.17 Task: Snow Removal Some DISA data centers are located in areas subject to periodic heavy snowfall that can range from very dry to very wet. They are also subject to strong ground winds resulting in heavy drifting snow conditions. When snow accumulates in parking areas, it becomes packed down from heavy vehicle traffic and highly variable weather and solar conditions, and presents a significant safety problem for personnel assigned to the facility. Parking lots are generally insufficiently graded to allow complete draining of melting snow and ice, and require managed attention after most snowfalls or during high wind periods when excessive snow is blown in from adjacent prairie areas. When allowed to collect, pack, and refreeze, numerous puddles are created that can create hazardous black ice conditions. 3.17.1 Hours of Operation: The Contractor shall respond within two (2) hours of a request for service during operational hours (0500- 2200 local time Monday-Friday) and within four (4) hours during reduced manning hours (2200-0500 local time Monday-Friday and on weekends and Federal holidays) with personnel and equipment appropriate to manage the required snow removal service(s). Snow removal shall occur at other-than-core-hours (typically 0700-1630, local time Monday-Friday) unless otherwise guided by the site Facility Manager, in order to reduce the number of vehicles in the parking area during performance of services. Service requests can occur any day of the year. 3.17.2 Basic Services: The Contractor shall remove snow and ice from all paved areas, sidewalks, steps, stairs, landings, and entrance ramps as shown in facility site plans provided by the Government at covered sites. Any damage to the facility (including damage to curbs and signage) caused by the Contractor during a service shall be repaired by the Contractor at the Contractor’s expense. 3.17.3 Remove Ice The Contractor shall immediately remove ice to provide secure footing or safe driving conditions by the snow removal operation or by sanding with washed sand. The Contractor shall provide all sand. Contractor shall remove and dispose of excess accumulations of sand. 3.17.4 Remove Sand The Contractor shall provide sweeping and disposal services for all sand and other debris accumulated during the snow season generally accomplished after snow season. 3.17.5 Other Snow & Ice Removal Services: Other similar services may be required under special circumstances. These services should be conducted similarly to emergency and special event services. 3.17.6 Emergency and Special Event Services: Upon notification by the Contracting Officer, the Contractor shall perform emergency or special event services. 3.18 Task: Data Center Airflow Simulation & Management Support The intent of this O&M Task is to provide dedicated CFD and datacenter environmental management support to DISA for a variety of types of related project and program work. 3.18.1 Task Requirement Background TIM program is intended to provide comprehensive maintenance & operations management support for the DISA enterprise. The work in this O&M Task provides needs that are unmet through other more traditional O&M services and tasks, necessary to the success of the BOS/O&M program and to optimize energy use in environmental equipment supporting the datacenter environments. The intents of the CFD program to reduce operational risk in the datacenter environment while minimizing energy costs to provide that sustainable environment are within the scope of the TIM program as defined in the base chapters.

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The CFD Manager shall use this Government-provided tool to perform the tasks indicated in this task. 3.18.2 Contractor-Provided Equipment, Services, & Information The Contractor shall provide one (1) full-time CFD Manager resident to the COR Facilities Engineering team to provide the services described in this O&M Task, with a Contractor-provided work cell phone. The primary duty location for the CFD Manager shall be at the COR Facilities Engineering office. This CFD Manager shall report directly to the Contractor’s Contract Manager. The CFD Manager shall have a background in applied mathematics, technical drawing, technical communication, computational fluid dynamics simulation, datacenter environmental optimization and energy efficiency, and/or other similar technical field(s) necessary to provide the results intended under this Task. The CFD Manager shall be required to meet all mandatory training requirements to obtain and maintain an account on the DISA network, including a Secret security clearance and IT-II network clearance. The CFD Manager shall plan and manage site visits and personal training IAW site visit requirements applicable to DISA, and provide their travel, training, and personal (vacation, et cetera) calendar on the provided shared Microsoft Exchange DISA team calendar. 3.18.3 Government-Furnished Equipment, Services, & Information 3.18.3.1 The Government shall provide the CFD Manager with a desk, DISA laptop computer, DISA internet connection, and telephone. 3.18.3.2 The Government shall provide access to the CFD software tool on the laptop computer, a DISA network account and system access, work email account, and access to the baseline/snapshot CFD models developed in 2013. No access to external Contractor networks will be provided or permitted. 3.18.3.3 The contractor shall provide CDF Manager travel to TIM sites (estimated at up to two (2) trips to each performance location per performance year in the base performance period for the Task, and one (1) in each following performance year) on a COST basis based on FTR requirements, include estimate in quote. 3.18.3.4 The Government shall provide not less than eighty (80) hours of initial user training on the Government- owned CFD tool, to include COST basis travel if necessary, in the first performance year for the CFD Manager. Additional training to include refresher training or training for replacement personnel on the CFD tool shall be provided by the Contractor at no additional cost to the Government. 3.18.4 Specific Roles The two (2) primary roles of the CFD Manager are to develop and then to maintain, manage, and employ the CFD software models in support of DISA Enterprise Services datacenter operations. 3.18.5 Development of Software Models Limited legacy model information is available. Not all legacy model information is expected or should be anticipated to be usable. 3.18.5.1 The CFD Manager shall develop comprehensive CFD models for each computer room at each covered datacenter (separate models for each separated room). These models shall include but not be limited to: a) Physical layout of computer room walls and portals; b) Physical layout of infrastructure equipment (CRAHs, PDUs, RDCs, humidifiers, et cetera); c) Capabilities and set points of air conditioning equipment (CRAHs, humidifiers, make-up air handlers,

etcetera); d) Locations and paths of cooling fluid piping, primary electrical distribution, and similar; e) Planned IT equipment zones and datacenter tasks; f) Existing IT equipment rack locations and power consumption for each; g) Future (planned) IT equipment rack locations per a facility master-planned layout; h) Below-floor, in-room, and above-ceiling heights and significant obstructions to airflow; i) Locations of below-floor and in-room cabling distribution, with solid or partially solid modeling surfaces

depending on fill amounts;

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j) Locations and physical characteristics of access floor solid and perforated tiles; k) Locations of unresolved air gaps in the access floor (not sealed with brushed floor grommets); and, l) Amount of backflow from IT equipment racks with non-standard airflow due to side-exhausting

equipment, side walls not being installed, blanking panels not being installed, racks being physically removed from integral rack rows, and similar.

Modeling is not expected to account for individual power distribution whips or communications cables. Employing an analogue such as a solid model that covers the entire first 4” of the underfloor (or similar more appropriate model) is an acceptable substitute that should maintain realistic airflows without requiring unrealistic levels of modeling detail. Two-dimensional (vertical), linear distributions of heat load in individual IT equipment racks are acceptable where more detailed information is not available from DCIM tools for purposes of CFD simulations. Software models shall be transferrable between the different tools used by stakeholder groups in datacenter management: Primarily, this shall include the Datacenter Infrastructure Management (DCIM) tool used by the IT group and facility floor manager, the CFD tool, and the AutoCAD tool(s) employed by DISA for Engineering project design/management and Record Drawing configuration management. 3.18.6 CFD Model Configuration Management (CM) The CFD Manager shall develop, integrate, and maintain datacenter master floor plans for each covered data center. This work shall (at a minimum) involve: a) Research into existing floor planning documentation; b) Coordination with facility floor managers regarding existing zoning; c) Review of DISA mechanical & electrical projects to determine planned/assumed zoning of

infrastructure support equipment; d) Coordination with DCIM (Datacenter Infrastructure Management) program; e) Coordination with site TIM Contractor personnel for equipment operation and utility intensity reduction

planning and simulation; f) Coordination with site TIM Contractor personnel regarding equipment zoning & labeling; g) Modification of existing AutoCAD-based floor plans (IT & infrastructure support equipment zoning,

existing & future planned zones and equipment layout, locations of airflow devices & environmental monitoring equipment, et cetera);

h) Coordination with facility floor managers and DISA personnel to suggest optimal IT equipment placement based on environmental conditions; and,

i) Coordination with DISA Engineering personnel to determine optimal infrastructure equipment and zoning layouts based on environmental conditions.

Additional related tasks may be developed by the CFD Manager and included in this program as it matures. Coordination with BOS/O&M and Site Facility Management is required. The CFD Manager shall operate independently of site-based TIM Contractor teams, and provide support directly to the DISA team and site Facility Management personnel (particularly facility floor managers). In order to provide an optimized datacenter environment to the extent possible based on equipment, communications, physical layout, and similar constraints, the CFD Manager is expected to be directly involved in planning for and execution of all datacenter IT equipment power installation and infrastructure equipment power & cooling modifications. Any activity on the datacenter floor that is expected (by the DISA team) to affect the datacenter environment such that it would affect the CFD model should have CFD Manager involvement. Ideally the model that the CFD Manager creates shall provide optimal location planning for IT and infrastructure equipment installations, requiring simulation modeling to show the advantages of one location over another. DISA recognizes that, due to equipment and communications constraints, legacy infrastructure equipment positioning, and other functions not every installation or modification can be optimal. When optimality is not possible, the most appropriate solution that provides for a sustainable datacenter environment should be attempted as determined by CFD manager and approved by COR.

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The CFD Manager shall not act as or provide support as a site floor manager; that is a Governmental function. In the event that a site (or other DISA team) does not have a site floor manager, the support that the CFD Manager can provide is limited to the best available floor models. Performing tasks that a facility floor manager or DCIM team member should but have not is not acceptable. 3.18.7 Coordination with DCIM Program (future program) DISA operates one or more DCIM tools for raised floor IT equipment management. These DCIM tools can provide other configuration management information, but are not at the current time planned to become a primary ES6 tool for these purposes. The DCIM group, including site facility floor managers, will generally plan where new IT equipment will be installed in the datacenter and manage the overall datacenter raised floor plan with this tool. For DISA COR purposes, the DCIM tool provides the interface between DISA COR and the infrastructure services that we provide (primarily power and cooling) and the IT teams with internal and external customer requirements for new, upgraded, replacement, or removal of IT equipment in a datacenter. The results of this coordination – a current model of the floor with IT equipment location and loading information – provide the basis design plans for the CFD models that the CFD Manager shall use to maintain up- to-date support information regarding the datacenter environments at covered facilities. 3.18.8 Coordination with COR Engineering Projects The CFD Manager is expected to have a direct coordination role not to exceed six (6) percent of available billing hours in any fiscal or calendar year to support planning for COR Engineering projects. This direct coordination role does not include development of models for which to base simulated changes on. Coordination in this area should be directly between the CFD Manager and the COR Engineering team Project Manager, with the responsible BOS/O&M Project Transition Manager CC:d or otherwise included in all planning and decisions to ensure lifecycle representation. Projects where this coordination would be expected to be requested and provided would include datacenter zoning projects, CRAC unit replacements (individual and en masse), raised floor replacements, removal of suspended ceilings, installation of additional underfloor obstructions (chilled water piping), and similar, where the DCIM model basis for the CFD models would be affected. Note that this task has crossover coordination requirements implied to ensure the accuracy of DCIM models. Specific COR Engineering project support work assignments will be assigned by DISA COR. Travel to support COR Engineering project work is not authorized, unless it is concurrent with a broader BOS/O&M program function otherwise authorized within this Task. 3.18.9 Additional CM Task Expectations Additional duties of the CFD Manager may include direct liaison between BOS/O&M and the TIM Contractor on CFD and CM information, as well as advanced CM development work (enterprise power panel schedules, development of enterprise SharePoint systems (and backups) for CM data sharing. DISA will provide specialized training on the DISA- provided enterprise CM tools (CFD, DCIM, et cetera) to the CFD Manager as necessary. 3.18.10 Estimated Workload Information The CFD Manager shall provide dedicated support on core business hour basis, in support of DISA. The CFD Manager shall be proposed and priced to provide support for this function. Overtime is not expected but if necessary requests shall be preauthorized by CO through Technical Requirements (TRs) process. Survey Equipment: Individual sites shall each be provided with appropriate equipment. The Contractor shall operate when environmental data logging tool (or set thereof) for use in both the annual survey and for use in determining how to minimize infrastructure equipment operation and minimize energy intensity (a site Contractor operations requirement). The data logging tools shall be individually addressable and record dry bulb temperature, wet

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bulb temperature, and relative humidity for plotting on a psychometric chart against the ASHRAE TC9.9 environmental operating envelope. Site Datacenter Operations & Utility Intensity Reduction Support: Provide support necessary to allow site TIM Contractor personnel to manage their operational environments and the risks associated with regular and contingency OM&R services at each, in order to operate the datacenters at the lowest energy intensity within the required environmental operating envelope under all conditions. This support is anticipated to include CFD modeling to determine potential operational risks as well as reporting and operational procedure suggestions to avoid mission risks. Initial work for the non-optimized datacenter environments is expected to include development of airflow and temperature models to increase environmental performance while lowering energy costs, including identification of potentially dangerous conditions to the datacenter environment while conducting maintenance & repair activities (i.e., Zone 4 temperature spikes when CRAH-A-4 is taken offline) and appropriate mitigation strategies (i.e., when CRAH-A-4 is offline for maintenance or repair, CRAH-A-6 must be operated at 68degF instead of 74degF set point). 3.19 Task: Contamination Mitigation & Prevention of Data Center Environment 3.19.1 System Parameters. The contractor shall provide essential contamination mitigation and prevention to allow effective management of the DISA computer room environments to include enhancing safety in and around covered facilities through the use of appropriate coatings and preventing the generation and spread of contaminants in computer room environments. The Contractor shall provide SM&R services primarily consisting of: a. Detailed plenum cleanings b. Spot encapsulation and repair of computer room flooring. c. Provision of contamination prevention equipment and consumables d. Provision of airflow management equipment and consumables 3.19.2 Maintenance Requirements. 3.19.2.1 Perform Detailed Computer Room Plenum Cleaning The Contractor shall provide supply or return air plenum cleaning in datacenter environments. The Contractor shall provide professional raised floor access system cleaning every 2 years or as needed. This will be completed through the TR process and will be priced separately, do not include in FFP. 3.19.2.2 Perform Spot Cleaning Encapsulation & Repair, Computer Room Flooring. 3.19.2.2.1 The Contractor shall provide spot cleaning and partial encapsulation services for flooring that has in the past been completely or largely encapsulated. This service will generally be used once more underfloor areas are free of temporary underfloor obstructions (such as power and datacomm cabling) or when the installed surface(s) have degraded to a point that additional protection is required. 3.19.2.2.2 In general, this service shall not encompass more than ten (10) percent of the square footage of a datacenter’s flooring; while a Technical Requirement for spot encapsulation may request the service for an entire datacenter, the service is generally limited by this percentage before a more extensive service (complete encapsulation or encapsulation of complete areas with additional surface preparations) is required. This service shall be inclusive of all necessary surface remediation, scarification, cleaning, preparation, movement and replacement of access flooring, lifting and securing of all underfloor power and datacomm cabling, and similar. 3.19.2.3. Provide Contamination Control Mats (CCMs). 3.19.2.3.1 The Contractor shall provide contamination control mats or ‘sticky mat’ for use at each access door entryway into the datacenter computer rooms throughout the enterprise, in order to mitigate particulates

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from entering the room on shoe soles, equipment cart casters, and similar. These mats are generally designed to be disposable after a certain period of time based on the volume of traffic at the location. Some well-constructed mats can hold up to six pounds of dirt (that will not require vacuuming because of the mitigation). An example of a CCM for this purpose can be seen at http://www.dataclean.com/control-mats.htm. This in no manner indicates a preference for any particular make or model of CCM to be proposed and provided under this task order. 3.19.2.3.2 The Contractor shall provide mats to the datacenters based on historical annual use to meet the number of computer room access doors described below in the preferred color of gray or blue. “High” access indicates a primary doorway used for regular access by personnel and/or equipment. “Low” access indicates a less-frequently used doorway, used for access to maintenance spaces, as an alternate entry or safety egress path, or access to a room that is not frequented. The numbers provided are based on estimates from maps of each site and take into account double doors where appropriate. The St. Louis site has 3 low access entryways, 7 high access entryways and has historically used approximately 10 cases annually. The numbers of mats are based on a standard 3’x4’ (approximate dimensions) mat size, to match the standard width of a door and a full stride to capture contaminants on both feet of anyone entering. Annual Quantity is based on one (1) case containing four (4) mats with 60 sheets each. Quantities are calculated based on 52 weeks/year x 5 days/week = 260 days/60 sheets = 4.3, round to 5 mats annually per high access entryway, and 52 weeks/60 sheets = 0.9, round to 1 mat annually per low access entryway. 3.19.2.3.2.1 Frequency of mat replacement: High Access entryways = Daily mat replacement Low Access entryways = Weekly mat replacement 3.19.2.3.2.2 Mat Color: Gray or Dark Blue

3.19.2.3.2.3 Contractor shall ensure the frequency of mat changes necessary to maintain effective contamination control. The mats may be stored on-site for a 1-year supply. Services for daily or as required disposal of mats may be conducted under the custodial task or by separated custodial service contract at some sites. Mats used must be disposable with regular household waste. 3.19.2.4 Provide Facility Entrance Walk-off Mats. The Contractor shall provide solid color, non-design walk-off mats for use at each building perimeter entrance at covered facilities, in order to limit the amount of outside contamination that is brought into the facility. Walk-off mats shall be high-quality and may be specified as being interior or exterior depending upon the application. Edges and limiting of tripping hazards in the mat design shall be a primary consideration in fulfilling orders. This task shall not be used to procure customized, aesthetic, or designer mats, including mats with organizational logos. 3.20 Task: Diesel Fuel Filtering System and Storage Tank Maintenance The Contractor shall provide recurring cleaning and filtering of the critical back-up power generation diesel fuel system to include reclaiming the existing fuel, refill of fuel tanks, and install of equipment to operate, maintain, gauge and monitor the fuel system and downstream emergency power generation equipment. 3.20.1 System Parameters The diesel fuel system includes the generator diesel fuel storage tank, filtering equipment, piping and metering. The Contractor shall provide sustainment, maintenance and repair (SM&R) services to consist of: • Inspection and documentation of fuel system equipment to include integrity of the storage tank • Sample and test fuel throughout the system • Maintain and repair support services for installed diesel filtering systems 3.20.2 Maintenance Requirements

http://www.dataclean.com/control-mats.htm

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3.20.2.1 The Contractor shall conduct inspections of the fuel storage and delivery systems, and document the quality and condition of the existing fuel. Inspection of equipment shall include above-ground and underground storage and day tanks, associated piping, valves, pumps, alarms, gauges, vents, monitors, accessories and appurtenances to the system. The inspection shall consider equipment age, condition, form and function. Interior tank inspection shall include remote visual recording to provide evidence of any interior corrosion. Components to specifically inspect shall include gaskets, caps and vent covers. Recommendations on equipment requiring repair or replacement shall be made. The Contractor shall evaluate the system compliance with local, state, and federal regulatory agencies, and provide recommendations on remedial work suggested or required as appropriate. The Contractor shall provide a comprehensive written Report on the Inspection findings which shall be delivered within 30 days after the inspection in electronic format. This report shall include: results of the API Inspection, work accomplished, photographs comparing fuel samples before and after cleaning, a facility Operations and Maintenance Manual, if needed, and a relational computer database documenting each piece of equipment, if needed, scheduled maintenance dates and records of all known maintenance and repair work. 3.20.2.2. Fuel Testing. Fuel in storage tanks shall be tested at multiple points (top, middle and bottom) to determine the stratification of fuel and other material in the tanks. The fuel quality and condition testing shall include testing in accordance with ASTM D4860-07 Standard Test Method for Free Water and Particulate Contamination in Mid-Distillate Fuels (Clear and Bright Numerical Rating), and include testing of bottoms and usable fuel for water, acids, micro-organisms and molds. Samples of existing fuel condition shall be maintained for visual comparison of pre- and post- service conditions. A fuel analysis for moisture content and contamination shall be conducted at least annually for fuel storage tanks, whether they are above or below ground. Inspection results shall be recorded in a Fuel System Log. 3.20.2.3. Filtering System. The installed diesel filtering system shall be maintained and repaired to prevent the generation and spread of contaminants in fuel systems. 3.20.3 System Maintenance & Repair 3.20.3.1 The Contractor shall provide recurring Maintenance IAW industry standard support services for installed diesel filtering systems and related equipment as needed after installation at a project site for the duration of this task order. These services shall be included in FFP quote. 3.20.3.2 Unscheduled Maintenance & Repair services are designed to fix problems that occur in the covered equipment despite warranty coverage, daily operations and periodic preventative maintenance applied. There are no limitations to the types of problems that may be encountered with the covered equipment and systems. Unscheduled Maintenance & Repair services (a.k.a. “emergency services”) shall include all troubleshooting and repair using Government-owned inventory. These emergency services shall be available to the Government within two weeks from notice of a problem at any covered site and will be handled through the TR process.

3.20.3.3 The Contractor shall perform all repairs, replacements, services and maintenance under this task order in accordance with applicable manufacturer data. Unscheduled maintenance shall include all actions required to restore the end item to a serviceable condition, to prepare the end item for service (to include assembly), for first time maintenance, to prepare the end item for storage, to prepare the end item for shipment and to prepare the end item for turn in, including but not limited to unit assembly, unit disassembly, repairing, replacing, or rebuilding parts, assemblies, subassemblies, components and end items including testing. Testing of completed end item shall be in accordance with applicable technical data. Unscheduled maintenance shall include purging and preparation for storage/turn in. Re-assembly and maintenance upon receipt from shipment is required. Manufacturer’s identification and/or data plates shall remain intact unless removal is necessary for cleaning or repair. The Contractor shall reinstall equipment if removal is necessary. Repairs in this section will be handled through the TR process if applicable (see section 1.4 and 1.4).

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3.20.3.4 The Contractor shall provide and properly utilize all necessary environmental protection equipment during the conduct of these services. All services shall be performed in accordance with industry best practices and all applicable local, state, and federal regulations.

3.20.3.5 The Contractor shall provide written notice in advance to allow the government to schedule an Authorized Service Interruption (ASI) 21 days prior to the work activity. During this work the facility is considered to be in a Hazardous Condition (HAZCON) operating status, as the emergency power generation system will be offline. Proposed schedules must be approved by DISA Operations prior to work commencing. Work must be scheduled to be completed in the minimum amount of time possible to reduce the HAZCON to mission-critical operations. 3.20.3.6 Tank Cleaning Services: The Contractor shall provide tank cleaning services to remove sludge and other contaminants from above-ground and underground storage and day tanks. This service shall include fuel filtering, reclamation, conditioning and refill services. These services shall be performed as needed through the TR process. (Removal of bottoms) shall be accomplished using a flexible wand that can be dragged and pushed along tank bottoms to remove contaminants, and shall be accomplished prior to filtering fuel.

3.20.3.7 Tank Certification The Contractor shall maintain certifications and applicable requirements in accordance with EPA and industry standards. Submit to Site Facility Manager, COR and CO. 3.20.3.8 Fuel filtration may require temporary storage tank(s) for use during the filtering process. If required, the site Facility Manager will approve the temporary location for this equipment. Fuel filtration shall consist of at least 1-micron bag filters, 0.5-micron canister-style filters to remove micro-organisms, and an in-line oil-water separator. Fuel samples shall be maintained during each stage or iteration of fuel filtration for visual comparison of pre- and post- service conditions. Some fuel may not be reclaimable. Properly disposed of contaminated fuel, sludge and other waste products removed during services.

3.20.3.9 Piping and day tanks shall be drained and flushed with fresh fuel. Flushed fuel shall be filtered as above. Replace all existing system filters. Tag and/or label tank(s) with date and services performed.

3.20.3.10 Refill tank(s) and lines with cleaned and reclaimed fuel.

3.20.3.11 Install Filtration Equipment 3.20.3.11.1 When required the Contractor shall install equipment to reduce contaminated fuel from leaving the main storage tank during operational conditions. The Contractor shall install appropriate fuel agitation and polishing equipment to maintain the fuel condition. The Contractor shall repair or replace defective parts as identified in inspections through TR process. 3.20.3.11.2 The Contractor shall install a float tube(s) or an approved equivalent device in the storage tank(s) per the manufactures recommendations. The float tube is a floating mechanical device that will allow fuel to be picked up at a safe level to reduce or eliminate water or sludge from entering downstream equipment. 3.20.3.11.3 The Contractor shall install a mechanical agitation system and self-contained fuel polishing or manufacturer. (a.k.a. fining) system, to include electrical power and equipment, site pad, contamination containment and other subsystems as required. The purpose of this system is to recirculate the stored fuel and continually remove water, dirt and micro-organisms before they accumulate and deteriorate the fuel or pose a threat to operational equipment. Installed equipment should be selected for its efficiency, ease of operation and maintenance and cost. The FRS-660 by Dr. Fuel (http://www.drfuel.com/products.php?cat=9&pid=FRS-660) is suggested as one potential alternative system component. This suggestion in no way indicates a preference for any particular technology system.

3.20.3.11.4 The Contractor shall provide complete as-built drawings for all completed system modifications to Site Facility Manager and COR.

http://www.drfuel.com/products.php?cat=9&pid=FRS-660

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3.20.4 Fuel Delivery 3.20.4.1 When requested by the Government, the Contractor shall top off tank(s) with fresh Ultra Low Sulpher Number 2, red dyed diesel fuel with an appropriate microbiological growth inhibitor. Provide the site Facility Manager with a copy of the MSDS for new fuel and any applied chemicals. Filtered and replacement fuel shall met DOT 49 CFR 173.120 for No. 2 off road diesel fuel and NFPA 110 Standard for Emergency and Standby Power Systems. The service will be provided through the TR process.

3.20.4.2 Fuel conditioning may be required based on the results of testing in section B.3.20.2.2 Fuel Testing. As necessary and specifically approved by the Government in writing, the Contractor shall provide additive/biocide treatment to kill micro-organisms and mold. 3.20.4.3 The Contractor shall prepare and provide a field Report of Services performed and conditions of the fuel, tank and associated equipment at the completion of services which shall be delivered within 30 days after the service in electronic format to the COR. 3.21 Task: Portable Fire Extinguisher Maintenance Services Portable fire extinguishers are deployed at datacenter sites as required by NFPA 10. 3.21.1 System Parameters a) In administrative areas, 10# ABC dry chemical extinguishers are generally in use. b) In datacenter and plant areas, FE-36 clean agent fire extinguishers are generally in use. 3.21.2 Maintenance Requirements Develop and maintain a service log and required maintenance schedule for all portable fire extinguisher equipment. Integrate these logs with the equipment identification database and/or CMMS. The Contractor shall maintain the fire extinguishers in accordance with NFPA 10. The Contractor shall provide an economic analysis of replacement of devices at each of these maintenance periods and provide replacement units if more economical. The Authority Having Jurisdiction (AHJ) over local fire protection requirements (in most cases the host installation fire department) may have additional instructions and guidance, which DISA is responsible to follow based on formal host-tenant support agreements. The Contractor is bound to comply with the guidance provided by the AHJ during provision of these services. The Contractor shall provide all coordination required with the AHJ and supporting agencies to complete all required work. Exact numbers of each type of device at each site may vary over time. Pricing for each service shall be on a per- item basis. Services under this O&M Task are limited to those described above. 3.22 Task: Predictive Maintenance (PdM) Programs Professional predicative maintenance services are required to be used in performing reliability-centered maintenance (RCM). The contractor is encouraged to obtain professional services to provide a vibration analysis, oil analysis, infrared thermography analysis, breaker testing and eddy testing. Must have proper software monitoring system, educated, experienced personnel and calibrated equipment necessary for analysis. These services may be subcontracted. The PdM programs described herein are subject to evolution as the maintenance organizations providing TIM services mature and become more capable. 3.22.1 System Parameters a) Vibration Analysis Program b) Infrared (IR) Thermography Program c) Ultra Sound

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d) Oil Analysis Program e) Breaker Testing Program f) Eddy Current Testing 3.22.2 Maintenance Requirements PdM monitors equipment operational characteristics and symptoms to diagnose condition. The conditions determined through the tests and analyses determine repair and replacement intervals and identify correct replacement parts, allowing avoidance of apparently ‘spontaneous’ equipment failures, which can reduce HAZCONs, downtime, and excessive costs involved in ‘emergency’ replacements. There are a number of techniques used in PdM; not all of them are suitable for the equipment in use in all DISA datacenter plant areas. Consistent recording and analysis of data, and investigation into trends and non-normal conditions is required for PdM to be effective. Simply collecting the data is useless if it is not reviewed, trended, analysis conducted, and problems corrected as ‘hidden’ conditions are discovered. These components of each program are mandatory for the Contractors conducting PdM. As a part of TIM, various PdM techniques shall be introduced and/or continued at DISA datacenters. 3.22.3 Diagnostic Surveys: COR operates diagnostic equipment during site surveys in order to conduct spot checks on PdM (as well as other preventative maintenance PM services) and determine the direction of the O&M program. Diagnostic measurements and observations may be used to identify additional checks on services that have been or need to be conducted by the Contractor. Diagnostic equipment operated by COR is, in general, not of the level required to provide appropriate PdM services required under this O&M Task. COR diagnostic survey results do not mandate corrective action without confirmation by appropriate checks by the Contractor, only that checks shall be undertaken (by Work Order generation or production of previous PdM service and trending results) to satisfy the diagnostic inquiry. 3.22.4 Corrective Maintenance Unscheduled Technical Requirement. Identification of problems from analysis of Contractor PdM data (both singular and trended) shall initiate a corrective Technical Requirement for repair if applicable (see section 1.4). Corrective Work Orders are a subset of Unscheduled Repair and/or Replacement (i.e. emergency/priority/routine) WOs (see O&M Task 3.23). The priority (class) of the work (and therefore, response time) is determined by the severity of the issue(s) identified in PdM programs in accordance with guidance from the appropriate preventative maintenance task. 3.22.5 Vibration Analysis Program (VAP) Vibration is the best operating parameter to judge dynamic conditions such as balance (overall vibration), bearing defects (enveloping) and stress applied to components. Many machinery problems show themselves as excessive vibration. Rotor imbalance, misalignment, mechanical looseness, structural resonance, soft foundation, and gear mesh defects are some of the defects that can be measured by vibration. Measuring the “overall” vibration of a machine, a rotor in relation to a machine or the structure of a machine, and comparing the measurement to its normal value (norm) indicates the current health of the machine. The VAP is a mandatory maintenance subset of Tasks 3.8 (RCM, mechanical systems), 3.9 (RCM, emergency power generation systems), and 3.10 (RCM, facility systems) for the appropriate types of equipment that each of those tasks cover. 3.22.5.1 Program Goal: The performance of the VAP has two primary goals: • Find and eliminate small defects before they cause equipment or system downtime, and • Prioritize maintenance efforts based on actual equipment condition. 3.22.5.2 VAP Services: The Contractor shall provide scheduled collection of vibration data and analysis of collected data and the trends that data is taking. VAP data collection shall typically be conducted semi-annually, or more frequently when there is special concern on particular equipment based on previous maintenance data (VAP or otherwise). VAP services program documentation is to be created and maintained.

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3.22.5.3 Covered Equipment: Equipment covered by the VAP program (and into which Task their maintenance is generally considered) includes: • Chillers (Task 3.8) • Compressors (Task 3.8) • Electric Motors (Task 3.8) • Pumps (Task 3.8) • Computer Room Air Conditioning (CRAH) Units (Task 3.8) • Fans (Tasks 3.8, 3.10, & 3.11) • Air Handling Units (AHUs) (Tasks 3.8 & 3.11) • Generators (Task 3.10) • Other specialized equipment as determined necessary (varies) 3.22.6 Infrared (IR) Thermography Program: Thermography is a valuable diagnostic tool for predictive maintenance. By detecting anomalies often invisible to the naked eye, thermography allows corrective actions to be taken before electrical, mechanical, or process equipment fails. Thermography makes it possible to “see” the subject environment with or without visible illumination. The amount of radiation emitted by an object increases with temperature; therefore, thermography allows one to see variations in temperature. The IR Thermography program is a mandatory maintenance subset of Tasks B.3.8, B.3.9, and B.3.10 (Reliability Centered Maintenance) RCM, mechanical, electrical, & emergency power generation systems) for the appropriate types of equipment that each of those task over. 3.22.6.1 Program Goal: The performance of the IR Thermography program has three primary goals: • Increase equipment and system availability, • Improve equipment operating condition, and • Reduce unnecessary energy expenditures through reduction in inefficiencies. 3.22.6.2 IR Thermography Services: The Contractor shall provide scheduled collection of equipment temperature conditions and analysis of collected data and trending report/s via annual deliverable. New equipment connections shall have IR imaging completed within 7 days of system being placed under load and again after 30 day but NLT 60 days of being in service. 3.22.6.3 Covered Equipment: Equipment categorized as Criticality I and II (see Task 3.1 Configuration Management, Documentation, Tracking, and Reporting) shall be included in the IR Thermography program. Typical equipment in this category includes: • Chillers, generators, pumps, and other rotating machinery that directly supports the mission-critical datacenter; • Mechanical equipment driven by belts or gears including CRAH unit motors and critical exhaust and/or ventilation fans, and similar; Main electrical distribution equipment including medium-voltage transformers, main bus systems, transfer switches, motor control centers, and main distribution panel; • Component-level electrical distribution equipment including mechanical and solid-state circuit breakers; • Circuit breaker panels and all subcomponents supporting critical functions, including PDUs, RDCs, and lighting control panels; and, • Uninterruptible power supply (UPS) equipment and related systems including static switches and battery strings.

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3.22.6.4 IR Thermography Program Service Requirements: Services required under the IR Thermography program are to: • Identify the equipment to be monitored, organized by criticality level; • Identify monitoring “views” on each piece of equipment; • Define monitoring “routes” for technicians to follow to ensure recorded data consistency; and, • Develop two (2) PdM Work Orders (Measure and Trend Analysis) for each piece of equipment and program into the CMMS. “Views” and “routes” shall be influenced by the capabilities of the camera equipment that the Contractor uses to provide this service. “View” consistency ensures that the same viewpoint (camera to equipment relative position and distance), same covered equipment settings (same equipment rotational speeds as appropriate), and same camera settings (resolution, aperture, emissivity, temperature ranges, color scheme, et cetera) are applied at each service. “Route” consistency means that “views” are shot in the same order during each service (for either a single piece of equipment with multiple views, for a batch of equipment shot in the same service because of proximity, or a combination of the two). Downloaded information is generally not tagged with identifiable information until well after a single shot is taken, and forgetting what an image is of; inserting an additional image into a set, or deleting a single image from the middle of a set can render the entire route’s service unusable and require re-performance of the shooting route. 3.22.7 Oil Analysis Program (OAP) Both spectrographic (used oil) and ferroparticular (wear particle) analyses are included in required oil analysis monitoring. Used oil analysis determines the condition of the lubricant and checks for suitability for continued usage, while wear particle analysis determines the mechanical condition of internal components that are lubricated. The OAP is a mandatory maintenance subset of Tasks 3.8 (RCM, mechanical systems) and 3.10 (RCM, emergency power generation systems) for the appropriate types of equipment that each of those tasks cover. 3.22.7.1 Program Goal: The performance of the OAP has three primary goals: • Schedule condition-based oil changes or per manufactures recommendations whichever is more stringent • Control lubrication contamination, and • Detect and analyze wear debris. 3.22.7.2 OAP Services: The Contractor shall provide systematic, repeatable, outsourced laboratory oil analysis services for Criticality Level 1 & 2 equipment supporting the mission-critical datacenter. Results of oil analyses shall be trended manually or using the CMMS (where available) to allow Contractor personnel to perform condition-based analysis and performance prediction on equipment. Oil analysis is required semi-annually or every 2000 hours of generator operation; techniques and equipment are required in accordance with industry standard. 3.22.7.3 Covered Equipment: Lubricated equipment categorized as Criticality I and II (see Task B.3.7) shall be included in the OAP. Equipment that uses oil for both lubricant and/or refrigerant shall be included. Typical equipment in this category includes chillers, generators, pumps, and other rotating machinery that directly supports the mission- critical datacenter. 3.22.7.4 OAP Service Requirements: Services required under OAP are to: a) Identify the equipment to be monitored, organized by criticality level; b) Identify current and future sampling points on each piece of equipment; and, c) Develop two (2) PdM Work Orders (Sample and Trend Analysis) for each piece of equipment and program into the CMMS.

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3.22.7.5 Breaker Testing Program a) Secondary injection testing in accordance with NFPA 70B 3.22.7.6 Eddy Current Testing Program

All chiller tubes shall be tested and completed annually. A longer testing period may be approved by the Government upon request. 3.23 Task: Operate and Manage Computerized Maintenance Management Systems (CMMS). Contractor will be required to operate and maintain the information on Government CMMS system. Program will be accessed using government provided computers on the government network. NO contractor owned IT equipment will be connected to the government network to operate or maintain the CMMS. Contractor will be required to provide reports as required. 3.23.1 Contractor Requirements with Contractor Provided CMMS Contractor will be required to complete all requirements under this task on the government provided system. (a) Inventory Control: Contractor shall track inventory movement such as items being moved in or out of inventory, or from one location to another. Stocked, non-stocked, and special order items shall be tracked. The module should also have the capability for tracking item vendors, location of items, item cost information, and the substitute or alternate items that can be used if necessary. (b) Operating Locations: Contractor shall enter and track locations of equipment (locations in which equipment operates) and organize these locations into logical hierarchies or network systems. Using operating locations allows for the tracking of the equipment’s lifecycles (history) and provides the capability to track the equipment’s performance at specific sites. (c) Equipment: Contractor shall keep accurate and detailed records of each piece of equipment. Documentation of equipment related data, such as bill of material, Preventive Maintenance (PM) schedule, service contracts, safety procedures, measurement points, multiple meters, inspection routes, specification data (name plate), and equipment downtime. This equipment data shall be used by the contractor for managing day-to-day operations and historical data that can be used to help make cost effective replace or repair recommendations and decisions. (d) Work Request: Contractor shall input a work order request. The data entry screen shall be designed for minimal data entry with the capability of both manual and automatic work order number assignments. Data shall be entered once, and pop-up tables in the system should eliminate the need to memorize codes. (e) Work Order Tracking: Work order tracking because it is the heart of a work order system. The data shall require entry only once, and pop-up tables should eliminate the need to memorize codes. The tracking system shall provide instant access to all of the information needed for detailed planning and scheduling, including work plan operations, labor, materials, costs, and equipment. (f) Resources: The contractor shall track labor resources including records for all maintenance personnel, including their craft or trade categories, qualifications, labor rates in order to capture and track true labor costs against any asset or piece of equipment. (g) Preventative Maintenance: The contractor shall provide the capability for preventative maintenance scheduling features. (h) Facility and Equipment History: Contractor shall maintain the maintenance histories of the facilities and equipment. Histories contain summaries of PM, repairs, rehabilitation, modifications, additions, construction, and other work affecting the configuration or condition of the items. These maintenance history records shall be used to support reliability-centered maintenance activities. (i) Utilities: The A utilities module may be included that contains detailed information on utilities consumption,

http://www.wbdg.org/resources/rcm.php?r=cmms

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distribution, use, metering, allocation to users, and cost. It could include modeling capability and linkage to utility control systems. (j) Quick Reporting: The contractor shall generate reports with quick reporting capabilities for items such as labor, materials, failure codes, completion date, downtime, etc. (k) Metrics and Key Performance Indicators: The contractor shall generate metrics reports for evaluating the maintenance program. Reports shall be easily customized to the metric required for reporting and quality assurance verification. 3.23.3 CMMS Operation Review contractor’s CMMS & implementation plan The contractor and government shall review the metrics reports annually and determine if the metrics list should be modified to improve operations, maintenance, and QA/QC. The contractor shall modify the CMMS system. 3.23.4 Work Order Program (WOP) The WOP shall be documented, tracked, and managed in CMMS. The WOP includes ALL recurring, non-recurring, and non-maintenance all activities in this task order and shall (1) prevent breakdown of critical facilities, SEC, or utilities; (2) allow implementation of reliability centered maintenance (RCM); (3) support changing data center requirements; and (4) correct existing facility deficiencies that are not in accordance with DISA facility standards. 3.23.4.1 Work Order Categories Work Orders shall be classified in one of the seven (7) categories as follows: Scheduled PM WOs: These involve preventative maintenance and operation of equipment. This includes daily and less frequent inspections, checks, and services on infrastructure equipment, generally where the task involves a standardized set of subtasks that must be accomplished each time. Scheduled PdM WOs: These involve predictive maintenance of equipment. The results of this work are to determine reliability-centered maintenance decisions. Scheduled Corrective WOs: These involve a corrective non-recurring repair and/or replacement items that restore systems to proper operation and functionality. These work orders are at no additional cost to the government. Scheduled Technical Requirement WOs: These involve non-recurring repair, replacement, and/or new work items where the TR process is used. The TR’s in this category are initiated by the contractor (i.e. unsolicited) or by the client. Scheduled Re-work WOs: These are generated as the result of a previous scheduled work order that was not completed successfully, completely, or similar and requires re-work. Scheduled Non-Maintenance WOs: These involve non-maintenance services such as custodial, scheduling & sequencing, training, administrative, and similar work. Unscheduled Repair and/or Replacement (i.e. emergency/priority/routine) WOs: These involve a corrective non-recurring repair and/or replace items that restore systems to the original design functionality. These are generated as conditions dictate and cannot be predicted ahead of time for pre-scheduling of resources. A TR may be generated after the work is completed if applicable (see section 1.4). Routine (Non-Emergency) Work Orders: The Contractor shall respond with qualified personnel by noon of the following workday. These are non- urgent requirements that do not affect the health or safety of personnel or present an immediate threat to the mission-critical workloads supported by the equipment. Priority Work Orders: The Contractor shall respond with qualified personnel within four (4) work hours. Priority Work Orders shall be worked continuously during regularly scheduled work hours until complete. Estimated completion date/time shall be provided to the Facility Manager daily at a minimum. These are non-urgent

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requirements that do not affect the health or safety of personnel or present an immediate threat to the mission-critical workloads supported by the equipment, but that present customer discomfort or could cause downtime if another system failed during the unscheduled maintenance. Emergency Work Orders: The Contractor shall respond immediately with on-site qualified personnel. Emergency calls shall be worked continuously “around the clock” until completed. Estimated completion date/times and progress reports shall be provided to the Facility Manager at least three times per workday. Parts required in support of emergency service calls shall be obtained in the most expedient manner available. Emergency service calls can occur at any time, on any day. When system failures occur in covered equipment that requires replacement of defective parts, the Contractor shall obtain the replacement components within eight business hours of notice from the Government for repair actions. The Contractor shall invoice for these required parts at the Contractor’s cost with the next monthly invoice. Emergency calls are urgent requirements that directly affect the health and/or safety of personnel or present an immediate threat to the mission-critical workloads supported by the equipment. 3.23.4.2 WOP Planning The contractor shall prepare a work order schedule detailing the periodic (daily/weekly/monthly, etcetera) work to be done on all SEC and identify type of contractor resources (personnel, tools, consumables, subcontractors, etcetera) that are necessary. The work order schedule shall identify, as accurately as possible, the maintenance that has to be performed as captured in the Task Instruction (TI). This TI will be specific to each site and will include OEM O&M requirements. The Contractor shall submit monthly Work Order schedules to the COR and site Facility Manager prior to the start of each month. The Contractor shall provide continuously updated copies of all changes as they occur for both scheduled and unscheduled work. Work Orders are the primary “documents” that are used to provide the task instruction for each TIM activity being accomplished and tracked. Work tasks and task frequencies are identified in each Performance Requirements Task (module). The WO process requires the generation and assignment of work (WO Request portion), as well as the feedback that work was completed and the results of that work (WO Feedback portion). Without both portions, the system is ineffective and will not allow the O&M program to meet its intended goal of actualized Reliability-Centered Maintenance (RCM). 3.23.4.3 Maintenance Impact Level (MIL Code) The TIM contractor shall identify, assign and establish maintenance impact using the MIL Code 1 to 4 ratings. Scheduled maintenance tasks identified and placed into the RWP shall include a field identifying the level of impact of the maintenance task on the facility and a corresponding field for what level of notification and approval is necessary to conduct the scheduled work. This identifier shall be known as the Maintenance Impact Level or MIL Code, and be rated from 1 to 4 with 1 having the highest potential impact. MIL Codes are assigned to maintenance tasks, not to SEC. MIL Code levels shall be developed by the Contractor but are subject to change if site facility management has a differing perspective of the potential impact of services. This requirement is intended to allow coordination of high-impact maintenance events with IT and other operations. For example, load bank testing of the generators which may make the emergency power generation system unavailable or cause IT personnel to think that the facility is operating on emergency power because a contingency event has occurred could be considered by site facility management to be rated “high impact” and thereby require a higher level of notification than a “moderate impact” service. The MIL Code for a service allows datacenter operations and management to de-conflict actions of which the maintenance Contractor may not have visibility. For example, if an outdoor change of command ceremony or activity lunch event were scheduled, the noise and smoke from a generator run would not be acceptable to site facility management. The following impact criteria are specified:

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⊗ MIL-1 (Maintenance Impact Level 1): Potential for high impact on supported systems. The identified scheduled maintenance service reduces the system redundancy to a point that a single failure on other equipment would create a situation where the load exceeds the available support. Special contingency planning is required for all MIL-1 maintenance activities to manage potential risks. Do not report this work as placing the facility in a Hazardous Condition (HAZCON). A facilities HAZCON exists when a system that is normally of greater than N reliability loses that status due to equipment failure (in effect, a SPOF is introduced). For example, in a system with three (3) chillers where two (2) are necessary to maintain the critical load, maintenance on the 3

rd chiller would be MIL-1. Scheduling of Impact Level 1 maintenance items requires notification and approval at the site Facilities Branch Chief (or site Director) level. ⊗ MIL-2 (Maintenance Impact Level 2): Potential for moderate impact on supported systems. The identified scheduled maintenance service reduces the redundancy to a level where a single failure (in addition to the maintenance outage) creates a situation where the system is at N redundancy. No contingency planning is required for these activities. The scheduling of Impact Level 2 maintenance items requires notification and approval at the site Facility Manager level. ⊗ MIL-3 (Maintenance Impact Level 3): Potential impact on supported systems is low. The identified scheduled maintenance service impacts operational equipment and, if performed incorrectly or if other systems are not operating properly, may create a failure situation for that equipment. Failure of this equipment is backed by other redundant, operational equipment. Most maintenance activities are MIL-3. For example, lubrication of operating pumping equipment or motors fit into this category. There are no specific notification or approval requirements for Impact Level 3 maintenance activities. ⊗ MIL-4 (Maintenance Impact Level 4): No discernible impact on supported systems. The identified scheduled maintenance services would not conceivably have an impact on the mission. For example, taking readings from equipment gauges or meters, or performing simple operational checks (lamp test, functionality not affecting equipment readiness, et cetera). There are no notification or approval requirements for Impact Level 4 maintenance activities. 3.23.4.4 Systems, Equipment, and Components (SEC) Criticality Code The three criticality levels are described below: Criticality I: 100% essential to supporting the mission. No maintenance deferrals allowed. SEC is mission essential, or must be online at all times for safety reasons. Criticality II: SEC is important but redundant. 90% of all scheduled maintenance must be conducted on schedule. Criticality III: Non-production SEC, administrative devices, and non-essential components. 80% of all scheduled maintenance must be conducted on schedule.

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4. DELIVERABLES Reference#

Deliverable Title Format Frequency Distribution/Copies

5.5 Quality Control Plan Electronic format required At time of award and monthly there after

Site Facility Mgr, COR &

CO 1.12 Local Safety Program Electronic

format required Provided to the Government within 15 days of performance start date


CO 1.12.3 Accident/ Incident

Reports Electronic format required Within 1 hour


CO 1.11.13

National Agency Checks

Electronic format required Prior to employee access


CO 1.11.16

Visit Authorization Letter (VAL)

Electronic format required Prior to performance


CO 1.11.26

Key Control Log Electronic format required According QCP

Site Facility Mgr, COR & CO

1.3 Site Spill Response Plan – Notification of Environmental Spill & Atmospheric Releases

Electronic format required As required by the Site Spill Response

Plan

Site Facility Mgr, COR & CO

1.12.6 MDS Log Electronic format required 60 Days from date of Award, Annually

and as changes occur


CO 1.10.2 Designation of

Contractor’s Contract Manager and Written Authority Certificate

Electronic format required At award


CO

3.1.2.1 As Built Drawing Updates

Electronic format required At close of each project


CO 3.1 Schedule Maintenance

Work Plan/Log Electronic format required As required by COR


CO 3.1 Monthly Maintenance

Schedule Electronic format required 2 weeks prior to beginning of each

month


CO 3.4.2 Periodic Diesel

Refueling Electronic format required As needed


CO 3 & 1.10.7

Certifications Log Electronic format required As required by COR


CO 1.11 Security Clearances Electronic

format required Prior to commencement of work Site Facility Mgr, COR &

CO 1.7 Government

Furnished Property Inventory

Electronic format required

5 days prior to initial performance period within 10 days of any option period and 10 days prior to final task order completi


CO 3.1 Test Reports Electronic

format required As required Site Facility Mgr, COR &

CO

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3.10 & 3.11

Utility Outage Request

Electronic format required 10 working days prior to outage


CO 3.22 IR Thermography

Services Electronic format required Annually


CO 3.22 Oil Analysis Electronic

format required As required; upon completion of analysi Site Facility Mgr, COR &

CO 4.1 Notice Regarding Late Delivery The contractor shall notify the CO or duly appointed COR as soon as it becomes apparent to the contractor that a scheduled delivery will be late. The contractor shall include in the notification the rationale for late delivery, the expected date for the delivery and the project impact of the late delivery. The CO or COR will review the new schedule and provide guidance to the contractor via a contractor modification. Such notification in no way limits the Government’s right to any and all rights and remedies up to and including termination.

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5. EXHIBITS

5.1 PRICE 5.1.2 CLIN Structure The following chart is provided to show anticipated Contract Line Item Number (CLIN) structure and period of performance. The price of a Firm Fixed Price (FFP) CLIN is the final agreed to price, the contractor is obligated to provide all required services whether or not they exceed the FFP. The price of a time and material (T&M) or cost reimbursement (CR) CLIN and has a not-to-exceed (NTE) ceiling. The contractor shall not perform work under T&M and CR CLINs that will cause it to exceed the current cumulative funded amount, except at its own risk. This task order is not limiting the potential for an increase in quantity of work and services required by this requirement. All changes will adhere to FAR. 5.1.3 Material Handling Rate The prime contractor is authorized to charge the Government a fee that is proposed and accepted at time of award for purchasing Open Market materials, and services. Open market materials can only be purchased after documentation is provided that the materials are not available through GSA Schedules.

CLIN Terms Description Supplies / Services QTY UNIT Price

0001 FFP Data Center Preventative Maintenance (DCPM) 12 MO -$ Configuration Management, Documentation, Tracking, and ReportingOperate Mechanical SystemsOperation of Central Plant Electrical SystemsOperate Emergency Power SystemsOperate Datacenter Electrical and Mechanical SystemsOperate Building Automation Systems (BAS)Operate Facility Support SystemsReliability-Centered Maintenance, Mechanical SystemsReliability-Centered Maintenance, Electrical SystemsReliability-centered maintenance, emergency power generation systemsReliability-Centered Maintenance, Facility Support SystemsRepair and Replacement, Mechanical SystemsRepair and Replacement, Electrical SystemsCustodial ServicesGrounds maintenance servicesPest management & Control ServicesSnow RemovalDatacenter Airflow Simulation & Management SupportContamination Mitigation & Prevention of Datacenter EnvironmentDiesel Fuel Filtering System and Storage Tank MaintenancePortable Fire Extinguisher Maintenance ServicesPredictive Maintenance (PdM) ProgramsComputerized Maintenance Management System (CMMS)

0002 T & M Unscheduled Data Center Preventative Maintenance (DCPM)Facilities - Open Market & OLM NTE TR -$ Raised Floor Open Market & OLM NTE TR -$

0003 CR Travel NTE Trip -$ Base Period Total

0003AB

000119000120000121000122000123

0002AA

000113000114000115000116000117000118

000107000108000109000110000111000112

000101000102000103000104000105000106

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5.2 EQUIPMENT LIST Enterprise wide data center square footage ranges from approximately 50,000 to 125,000 square feet. 5.3 TASK MATRIX Not all sites have all tasks, but at any time any of the tasks can be removed or added:

3.1Configuration Management, Documentation, Tracking, and Reporting

3.2 Operate Mechanical Systems3.3 Operation of Central Plant Electrical Systems3.4 Operate Emergency Power Systems3.5 Operate Datacenter Electrical and Mechanical Systems3.6 Operate Building Automation Systems (BAS)3.7 Operate Facility Support Systems3.8 Reliability-Centered Maintenance, Mechanical Systems3.9 Reliability-Centered Maintenance, Electrical Systems

3.10Reliability-centered maintenance, Emergency Power Generation Systems

3.11Reliability-Centered Maintenance, Facility Support Systems

3.12 Repair and Replacement, Mechanical Systems3.13 Repair and Replacement, Electrical Systems3.14 Custodial Services3.15 Grounds maintenance services3.16 Pest management & Control Services3.17 Snow Removal3.18 Datacenter Airflow Simulation & Management Support

3.19Contamination Mitigation & Prevention of Datacenter Environment

3.20Diesel Fuel Filtering System and Storage Tank Maintenance

3.21 Portable Fire Extinguisher Maintenance Services3.22 Predictive Maintenance (PdM) Programs

3.23Computerized Maintenance Management Systems (CMMS)

Task # TIM Task Description Site XXXX

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5.4 TR MANUAL

TECHNICAL REQUIREMENT STANDARD OPERATING PROCEDURES

DISA SERVICE CALLS 1.0 Introduction 1.1 Purpose Federal Acquisition Regulation (FAR) 51.1, Contractor Use of Government Supply Sources, prescribes policies and procedures under which contractors may use government supply sources. The Contracting Officer is authorizing contractors to use General Services Administration (GSA) sources of supply and services in the performance of this agreement/order. This Technical Requirement (TR) process is an instrument employed to detail all material and service actions to be used by the contractor based on a Statement of Objectives (SOO) and IAW the following guidelines:

• Placed on a time-and-materials (T&M) CLIN, but the TR will be approved on a FFP basis. In general, the development of a TR between the Government and the Buying Contractor , managed and negotiated by the contacting office describes the final work and costs quoted to satisfy the goals of the TR.

• For ancillary supplies/services that are in support of the overall order such that the items are not the primary purpose of the work ordered, but are an integral part of the total solution offered;

• Issued in accordance with the procedures in FAR 8.4 specifically 8.405-1 and 8.405-6, Ordering Procedures for supplies, and services not requiring a statement of work;

1.2 Definitions • Buying Contractor: The contractor who receives the primary order from the Federal Government and

subsequently acts as the Federal Government’s agent when placing an order to the selling contractor. • Selling Contractor: The contractor who receives the secondary order placed under the FAR Part 51 authority

from the buying contractor. • Time and Materials: A time-and-materials CLIN provides for acquiring supplies or services on the basis

of— direct labor hours at specified fixed hourly rates that include wages, overhead, general and administrative expenses, and profit; and actual cost for materials (FAR16.601(b)).

2.0 Responsibilities 2.1 Federal Government

The Federal Government Must: • Issue a written authorization to the buying contractor in accordance with FAR Subpart 51.102. An

authorization template, that contains additional information specific to the FAR Part 51 deviation, is provided in Section 4.0.

• The Government is not mandating that the quote include items under FAR 51. • Ensure that the buying contractor is in compliance with the written authorization and has followed the

ordering procedures in FAR 8.405-1 to promote competition. Compliance with FAR 8.405-1 can be verified by requesting from the buying contractor evidence that competition has been conducted, e.g. RFQ, quotes received, etc.

• Include the supplies and services ordered by the buying contractor in the dollar amount reported to Federal Procurement Data System (FPDS-NG) in accordance with FAR 4.606. Orders from GSA stock and the GSA Global Supply Program do not need to be reported in FPDS-NG.

• Assign the AAC or DODAAC if the contractor will be using the GSA Global Supply Program. 2.2 Buying Contractor

Contractors Placing Orders Must: • Identify and separate those ancillary supplies/services that are proposed to be purchased under the FAR Part

51 authority on the quote submitted to the Federal Government and on the subsequent invoice. • Purchase supplies and/or services at the Schedule contract price (or lower) with no

fee/surcharge/markup. If supplies and/or services are provided by the selling contractor at lower than the contract price, the buying contractor must pass on the savings by invoicing the Federal Government accordingly.

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• Ensure that the products and/or services procured under FAR 51 procedures are ancillary to the overall project/order.

• Provide a copy of the written authorization from the Federal Government with each applicable order to the selling contractor.

• Ensure that the buying contractor’s Schedule BPA/TO number is on each order issued to the selling contractor.

• Remit full payment to the selling contractor. • Submit documentation of the transmittal of full payment to the selling contractor when invoicing the Federal

Government. • Follow any applicable FSS or GSA Global Supply Program ordering procedures in addition to procedures

outlined in FAR 8.405-1 and FAR Part 51. For more information on placing orders with GSA Global Supply, please visit www.gsaglobalsupply.gsa.gov.

2.3 Selling Contractor Schedule Contractors Accepting Orders Must: • Have the ability to accept or reject orders from the buying contractor. • Ensure that a copy of the written authorization from the Federal Government is included in the order

issued by the buying contractor. • Ensure that the buying contractor’s contract number is shown on each order. • Sell to the buying contractor at the MAS contract price or lower pursuant to FAR 8.4. • Understand that a purchase made under the authority of FAR Part 51 does not trigger a price reduction

under GSAR clause 552.238-75, Price Reductions. • Include on each invoice the language, “in care of ‘[name of government agency]’ under written

authorization from ______ dated______ “. • Assume the financial risk and other risks of selling directly to another contractor. Any dispute involving

the distribution of payment between the buying and selling contractor will be resolved without any involvement by the Federal Government. Since each contractor has a Schedule or Global Supply contract, each contractor is held accountable under the terms and conditions of its contract for any problems, such as warranty or performance issues.

• Track and report sales as Schedules contract sales, and remit the Industrial Funding Fee (IFF) accordingly.

2.4 Global Supply

GSA Global Supply will: • Accept all orders from buying contractors, provided the contractor provides evidence that he has the

proper authorization and an Activity Address Code (AAC) or Department of Defense Activity Address Code (DODAAC).

• Charge the standard price. • Follow normal requisition processes using assigned AAC or DODAAC.

3.0 Process The process map below outlines the general ordering process and each stakeholder’s responsibilities for use of the FAR Part 51 deviation. The process steps are numbered in sequential order, and the following section (4.2) elaborates on each of the steps. For more information on placing orders with the FSS Program, please visit www.gsa.gov/schedules-ordering. For more information on placing orders with GSA Global Supply, please visit www.gsaglobalsupply.gsa.gov.


http://www.gsa.gov/schedules-ordering


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3.1 Process Map

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3.2 Explanation of Process Steps 3.2.1. (Federal Government) Include Clause 52.251-1 The Federal Government included Clause 52.251-1, Government Supply Sources, in this solicitations/Request for Quotes (RFQ) to indicate to prospective offerors that Government prefers TR services/items to be procured under the FAR Part 51 deviation. The TRs will be paid on a T&M basis. 3.2.2 (Buying Contractor) Create quote(s) The buying contractor is responsible for preparing a quote in accordance with the solicitation/RFQ requirements. The contractor does not have to utilize FAR Part 51; however, if he chooses to do so, all ancillary items to be purchased pursuant to the FAR Part 51 authority will be proposed on a T&M/LH basis with an established ceiling price. Items proposed to be purchased under FAR 51 should be clearly labeled as such and separated from proposed, fixed price Schedule items. The contractor gets 5 days to submit a quote unless otherwise stipulated. 3.2.3 (Buying Contractor) Submit quote(s) The contractor submits the prepared quote(s) to the Federal Government. This submittal shall include a Work Authorization Form with the contractor information completed, and 3 quotes, each noting a discount was requested and what if any discount was received. 3.2.4 (Federal Government) Review quote(s) The Federal Government reviews the submitted quotes in accordance with the RFQ/solicitation and FAR Subpart 8.4.

• T&M – When reviewing a T&M pricing structure where a not to exceed or estimate is used for all proposed items, including ancillary items and services, the Contracting Officer will verify that the estimated price/ceiling price is reasonable given the proposed labor mix, level of effort, type of other direct costs included, etc.

• Combination of Fixed Price and T&M - The Contracting Officer will review the proposed items under the contractor’s schedule contract as a fixed price and will verify that the estimated ceiling price for support items and services to be purchased pursuant to the FAR Part 51 authority on a T&M basis is reasonable.

• The Government will review quotes within 5 days unless otherwise stipulated. 3.2.5 (Federal Government) Add written finding supporting the issuance of the authorization to

the contract file per FAR 51.102(a) The Federal Government will place a written finding in the contract file that supports issuance of the authorization to the buying contractor to use Government supply sources in accordance with FAR 51.102(a). 3.2.6 (Federal Government) Request AAC or DODAAC as applicable This step is applicable for orders being placed with GSA Global Supply. An AAC is a code that identifies an activity that has authority to requisition or receive material. The DODAAC serves a similar purpose for DOD activities. In accordance with FAR 51.104, the Federal Government will request an AAC/DODAAC with a time limited access code for the contractor, as applicable, so that the contractor may requisition for the contract. 3.2.7 Is an AAC or DODAAC required?

a) Yes Follow FAR 51.104 Furnishing Assistance to Contractors, which describes how the Federal Government should go about helping the contractor with the AAC and the associated ordering information and instructions - FEDSTRIP or MILSTRIP and forms

b) No No action is needed.

3.2.8 (Federal Government) Award contract or order and issue authorization per FAR 51.102(e) The authorization must include all of the applicable elements listed in FAR 51.102(e). A suggested template is attached in Section 4.0. Please note that the Federal Government may include any other limitations or conditions in the authorization when necessary, e.g. dollar value thresholds (FAR Part 51.102(e)(4)). 3.2.9 (Buying Contractor) Receive award with written authorization When the contractor receives the Statement of Objectives, it will include a copy of the written authorization (see Step 8). 3.2.10 (Buying Contractor) Place order using proper procurement procedures The buying contractor must comply with FAR 8.405-1 when purchasing from the Federal Supply Schedules and follow the normal requisition process when purchasing from the Global Supply Program. In addition to the procedures outlined in FAR 51.103, the contractor should also follow the best practices outlined in this ordering guide. The buying contractor must provide a copy of the authorization provided by the Federal Government to the selling contractor. 3.2.11 (Buying Contractor) Invoice and remit payment to selling contractor for items procured under

the FAR 51 authority

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The buying contractor must remit full payment to the selling contractor prior to invoicing the Federal Government. 3.2.12 (Buying Contractor) Invoice the Government The buying contractor submits an invoice reflective of the pricing agreement. The contractor passes through the purchase price of items procured under FAR Part 51 with no fee or markup. Items purchased under the FAR Part 51 authority should be identified and separated from the rest of the items on the invoice. The buying contractor should provide appropriate documentation that the selling contractor has been paid in full. 3.2.13 (Federal Government) Invoice, ordering procedures and documentation review The Federal Government reviews the invoice and applicable DD Form 250 prior to approving payment. In a T&M TR, the Federal Government is paying the contractor at the schedule price paid by the contractor (minus any discount) for individually line itemed labor-hours and materials. It is the Federal Government’s responsibility to ensure that the contractor has complied with all stipulations in the written authorization. The Federal Government should request additional documentation to support that the contractor followed the appropriate procurement procedures. 3.2.14 (Federal Government) Inspection and Acceptance The Federal Government inspects and accepts the products and/or services via DD Form 250. Contractor shall get Site Facility Manger to sign, then send to COR and finally upload as supporting documentation for invoice payment. 3.2.15 (Federal Government) If Government stock items are used during contract performance follow FAR

51.105 (forwarding invoices) FAR 51.105 states that GSA, DOD and VA will wait to forward a bill for supplies from Government Stock to a contractor until the supplies have been shipped. 3.2.16 (Federal Government) Issue payment The Federal Government will authorize and issue payment. 3.2.17 (Contractor) Receive payment The contractor who placed the order receives payment from the Federal Government. 3.2.18 (GSA) Contractor Assistance Visit (CAV) The Industrial Operations Analyst (IOA) conducts Contractor Assistance Visits (CAVs) periodically throughout the contract term. 3.2.19 (GSA) The Industrial Operations Analyst (IOA) generally conducts Contractor Assistance Visits (CAVs) at midterm and end of the contract term. The CAV is a review of the contractor’s processes to meet Federal Supply Schedule contract requirements. CAV Question (new in late 2010) – Was an order(s) placed by a GSA contractor for a Government Federal Government and fulfilled by a Federal Supply Schedule contractor?

a) No No review is needed.

b) Yes Starting in late 2010 and as part of the routine CAV, the IOA will also verify that a written authorization(s) is in place for applicable sales. The IOA will report accordingly to the GSA Contracting Officer for the Schedule contract.

3.2.20 (Federal Government) Ensures that authorization and ordering procedures are followed properly The Federal Government Contracting Officer who grants the authorization is responsible for ensuring that the contractor has complied with the written authorization and all applicable regulations. 4.0 Authorization Template A. This FAR 51 deviation authorization is for orders:

• Placed on a time-and-materials (T&M) basis; • For supplies/services that are ancillary or in support of the overall order; • Issued in accordance with the procedures in FAR 8.405-1, Ordering Procedures for supplies, and services

not requiring a statement of work; • For new contracts and orders.

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B. As a user of this authority under the Federal Supply Schedule Contracts, you must comply with the following:

• Follow any applicable FSS ordering procedures in addition to procedures outlined in FAR 8.405-1. FAR 51, agency supplements, any other applicable statutes and regulations;

• In the event of any inconsistency between the terms and conditions of this order and those of your Federal Supply Schedule contract, the terms and conditions of your Federal Supply Schedule contract will govern;

• Pass through supplies and/or services at the Schedule contract price (or lower) with no fee/surcharge/markup. If supplies and/or services are provided by the selling contractor at lower than the contract price, the savings must be passed on to the government by charging the ordering activity accordingly;

• Ensure that the products and/or services procured under FAR 51 procedures are ancillary to the overall project/order;

• Provide a copy of the written authorization from the ordering activity with each applicable order; • Ensure that the Schedule contract number is on each order; • Remit full payment to the selling contractor prior to invoicing the ordering activity; • Not issue any orders under the FAR 51 authority to my own firm(s), subsidiary(s), subcontractors or teaming

partners; and • Ensure that the selling contractor includes on each invoice, “in care of ‘[name of government

agency]’ under written authorization from ______ dated ______”.

C. As a user of this authority under the GSA Global Supply Program, you must comply with the following: • Follow any applicable GSA Global Supply Program ordering procedures; • Ensure that the products and/or services procured under FAR 51 procedures are ancillary to the overall

project/order; • Provide a copy of the written authorization from the ordering activity with each applicable order; • Ensure that the Global Supply number is on each order; and • Not issue any orders under the FAR 51 authority to my own firm(s), subsidiary(s), subcontractors or teaming

partners. Contractors placing orders for Government Supply shall— (1) Comply with the requirements of the contracting officer’s authorization, using FEDSTRIP or MILSTRIP procedures, as appropriate; (2) Use only the Government activity address code obtained by the contracting officer in accordance with 51.102(e) along with the contractor’s assigned time limited access code, when ordering from GSA Customer Supply Centers. Time limited access codes should be reviewed at periodic intervals and extended/cancelled based on the Government’s need; and (3) Order only those items required in the performance of their contracts. The contractor is hereby authorized to use the following supply source(s): The GSA Supply Program (Requisitioning with FEDSTRIP or MILSTRIP): Yes No Note: When requisitioning from GSA or DoD, the contractor shall use FEDSTRIP or MILSTRIP, as appropriate, and include the activity address code assigned by GSA or DoD. This authority should be time limited with automated pass code expiration and accounts monitored. When requisitioning from the VA, the contractor should use FEDSTRIP or MILSTRIP, as appropriate, Optional Form 347, Order for Supplies or Services (see 53.302-347), or an agency-approved form. When placing orders for helium with the Bureau of Land Management, the contractor shall reference the Federal contract number on the purchase order.

Page 94 of 119

5.5 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) for Tiered Infrastructure Maintenance Program (TIM)

TABLE OF CONTENTS

1.0 INTRODUCTION ..................................................................................................................................... 1

1.1 PURPOSE .................................................................................................................................................. 1

1.2 PERFORMANCE MANAGEMENT APPROACH .................................................................................. 1

1.3 PERFORMANCE MANAGEMENT STRATEGY .................................................................................. 2

2.0 ROLES AND RESPONSIBILITIES ......................................................................................................... 2

3.0 IDENTIFICATION OF SERVICES TO BE PERFORMED .................................................................... 2

4.0 METHODOLOGIES TO MONITOR PERFORMANCE ......................................................................... 3

5.0 QUALITY ASSURANCE REPORTING .................................................................................................. 3

6.0 ANALYSIS OF QUALITY ASSURANCE MONITORING: RESULTS ................................................ 3

7.0 FAILURE TO PERFORM ........................................................................................................................ 4

8.0 RATINGS .................................................................................................................................................. 4

9.0 WORK REQUIREMENTS…………………………………………………………………….5

10.0 PERFORMANCE STANDARDS……………………………………………………………...5

The Government will periodically evaluate the Contractor’s performance by appointing a representative(s) (COR) to monitor performance to ensure services are received. The COR will evaluate the Contractor’s performance through direct inspections of services provided that meets the quality standards as described in this living document. The Government may conduct random facility inspections and increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections. Likewise, the Government may decrease the number of quality control inspections if performance dictates. If any of the services do not conform to task order requirements, the Government may require the Contractor to perform the services again in conformity with task order requirements, at no increase in task order amount. When the defects in services cannot be corrected by re-performance, the Government may:

(a) Require the Contractor to take necessary action to ensure that future performance conforms to task order requirements; and

(b) Reduce the task order price to reflect the reduced value of the services performed. Performance scoring will be in accordance with the acceptable quality level identified in the Performance Matrix table.

INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is pursuant to the requirements listed in the performance-based Performance Work Statement (PWS) for General Services Administration (GSA) on behalf of the Defense Information Systems Agency (DISA). This performance-based plan sets forth the procedures and guidelines the Government will use in evaluating the technical performance of the contractor.

Page 95 of 119

1.1 PURPOSE

1.1.1. The purpose of the QASP is to describe the systematic methods used to measure performance and to identify the reports required and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards identified in the PWS.

1.1.2. This QASP is designed to define roles and responsibilities, identify the performance objectives, define the methodologies used to monitor and evaluate the contractor’s performance, describe quality assurance reporting, and describe the analysis of quality assurance monitoring results.

1.2 PERFORMANCE MANAGEMENT APPROACH

1.2.1. The performance-based PWS structures the acquisition around “what” service is required as opposed to “how” the contractor should perform the work. This QASP will define the performance management approach taken by the Government to monitor, manage, and take appropriate action on the contractor’s performance against expected outcomes or performance objectives communicated in the PWS.

1.3 PERFORMANCE MANAGEMENT STRATEGY

1.3.1 The contractor’s internal quality control plan (QCP) shall set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor shall utilize its internal quality control plan to assess and report their performance to the Government.

1.3.2 The Government will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The contractor shall be responsible for making required corrections to deficiencies as well as improvements to processes and practices, through their quality control plan, to ensure performance is managed effectively.

2.0 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer (CO) is responsible for monitoring task order compliance, task order administration and cost control; and resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and the contractor’s performance.

2.2 The CO will designate one full-time COR as the Government authority for quality assurance through performance management reviews. Representatives serving as Technical Monitors (TM) may be assigned.

2.3 The COR is responsible for monitoring, assessing, and communicating the technical performance of the contractor and assisting the contractor to improve. The COR and or TM will have the responsibility for completing QASP monitoring forms (refer to Attachment II) used to document the inspection and evaluation of the contractor’s work performance.

3.0 IDENTIFICATION OF SERVICES TO BE PERFORMED

The contractor shall provide service support through the GSA contract to the Defense Information Systems Agency (DISA) in accordance with the PWS. The performance standards are established in the paragraph of the PWS that covers the specific category of work. The acceptable level of performance is set in the acceptable quality level as noted in the performance matrix.

4.0 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 In an effort to minimize the task order administrative burden, simplified methods of surveillance techniques shall be used by the Government to evaluate contractor performance. The Government will use

Page 96 of 119

appointed representatives, COR and/or Technical Monitors as sources of comments on the contractor’s performance.

4.2 The Government, through the designated COR, will be monitoring the contractor’s performance on a continuous basis. The primary method of surveillance for all task order tasks will be periodic sampling, based on the Contractor’s recurring work plan (a schedule of work order tasks).

• 100 Percent Inspection. This is usually only the most appropriate method for infrequent tasks or tasks with stringent performance requirements, e.g., where safety or health is a concern. With this method, performance is inspected/evaluated at each occurrence. One hundred percent inspection is too expensive to be used in most cases.

• Random Sampling. This is usually the most appropriate method for recurring tasks. With random sampling, services are sampled to determine if the level of performance is acceptable. Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained. Computer programs may be available to assist in establishing sampling procedures.

• Periodic Inspection: These services are monitored weekly, monthly, quarterly, semiannually, annually, etc. Periodic types of activities are perfect for periodic inspection because not only are they infrequent, but there is normally a predetermined, specified time frame within which the tasks must be accomplished. Therefore, you know exactly when to conduct the evaluations. Periodic inspections automatically become 100 percent evaluations or "100 percent checks." Inspections should be divided and scheduled by frequency: annual, semiannual, quarterly, monthly, weekly and as required. Sometimes services are required for which the time or frequency cannot be predicted, such as accident investigations, one-time special tasking by higher headquarters, etc. These would be labeled "as required inspections." Others are known and predictable such as the quarterly status report or the monthly travel report currently included in some DISA service contracts.

• Customer Input. Although usually not a primary method, this is a valuable supplement to more systematic methods. For example, in a case where random sampling indicates unsatisfactory service, customer complaints can be used as substantiating evidence. In certain situations where customers can be relied upon to complain consistently when the quality of performance is poor, e.g., dining facilities, building services, customer surveys and customer complaints may be a primary surveillance method, and customer satisfaction an appropriate performance standard. In all cases, complaints should be documented, preferably on a standard form.

5.0 QUALITY ASSURANCE REPORTING

5.1 The performance management feedback loop begins with the communication of expected outcomes. Performance standards are expressed in the PWS and measured by the required performance metrics.

5.2 The Government’s QA monitoring, accomplished by the COR (and others as designated by the CO) will be reported using the monitoring forms in Attachment I. The form, when completed, will document the COR’s understanding of the contractor’s performance under the task order to ensure that the PWS requirements are being met. The COR will retain a copy of all completed QA monitoring forms.

6.0 ANALYSIS OF QUALITY ASSURANCE SURVEILLANCE: RESULTS

6.1 The Government shall use the observation methods cited to determine whether the AQLs have been met. The Government’s evaluation is then translated into the specific disincentives that could cause adjustments to the contractor’s monthly payments.

6.2 Performance meetings will be established to communicate current performance levels and necessary improvements. The agenda of the reviews may discuss:

• Semi-annual performance measured by the metrics and trends • Issues and concerns of both parties

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• Projected outlook for upcoming months and progress against expected trend • Recommendations made by mutual discussion between the Government and the contractor • Issues arising from independent reviews and inspections

6.3 COR will use the information contained in the contractor’s monthly report to assess the contractor’s level of performance for each objective measured in this QASP (detailed in Attachment I). The COR must coordinate and communicate with the contractor to resolve issues and concerns of marginal or unacceptable performance.

6.4 The Government will require a performance improvement plan to be submitted by the contractor when ratings are “less than acceptable”. Changes will be made to the QASP and the contractor’s quality control plan as necessary.

7.0 FAILURE TO PERFORM

The contractor may receive deductions or even termination based on failure to perform. The following criteria apply for determining appropriate action:

• Notifications. Consistent with FAR Part 12, the CO shall notify the Contractor of failure to meet standards through QA monitoring forms, cure notices, or show cause notices and shall inform the Contractor project manager or designated alternate of such notices.

• Deductions. The Government will not pay for services that fail to meet performance standards. • Termination. If the Contractor fails to perform to the standards, this failure may result in

termination, consistent with FAR Part 12.

8.0 RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality levels. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

EXCELLENT (5): No problems or delays in achieving task order requirements.

ABOVE AVERAGE (4): Does not impact achievements of task order requirements.

AVERAGE (3): Requires minor activity resources to ensure achievement of task order requirements.

BELOW AVERAGE (2): Requires major activity resources to ensure achievement of task order requirements.

POOR (1): Achievement of task order requirements is compromised

9.0 Work Requirements:

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PWS Section Reference

Required Services Performance Standard Acceptable Quality

Frequency of

Section 1.3

Environmental Controls

Procurement of Energy-Efficient Products. Replacements of equipment and components utilize the devices that have the (1) lowest life-cycle cost

and (2) the lowest utility usage rate. Auditable records of these procurements are kept.

90% of procurements meet goals of utility usage reductions. 100% of

procurements are auditable and meet design.

90% Accuracy

Review shall be performed

by TM

Section 1.3.1 Environmental

Controls

Data Center Cleanliness. Computer room and underfloor environments are maintained to a high standard by enforcement of clean-as-you-go work

standards.

No trimmings, trash, or waste are present as a result

of electrical, cabling, or similar work. No violations

of food and beverage prohibition on the raised

floor environment.

100% Accuracy


by TM

Section 1.4.2 Emergency TR

and 3.1.1.3 Reporting

In the event of an emergency the Contractor shall immediately notify the Site Facility Manager and call the DISA Emergency Phone (number to be provided upon award). Within 24 hours of the emergency, the

Contractor shall send an email to the Site Facility Manager, DISA CORs and the Contracting Office to explain the emergency including any actions taken

and the current status.

No deviations are authorized.

100% Accuracy


by TM

Section 1.6 QA/QC

Operational Target. Detailed metrics shall be proposed to COR within two (2) months of

performance beginning.


No deviations

are authorized.


by TM

Section 1.6.3 QA/QC

Metrics Reporting System. Repeatable, sustainable, easily understandable metrics reports are developed

and delivered on the required reporting schedule.


No deviations

are authorized.


by TM

Section 1.10.7 Personnel

Qualifications

Mandatory Certifications. Electrical work is conducted by supervised licensed electricians.

Primary servicing technician for each covered service is certified for equipment located at covered site

within six (6) months of beginning of performance.

Certifications are mandatory regulatory

requirements.

100% Accuracy


by TM

Section 1.10.7 Personnel

Qualifications

Company-Provided Training. Each Contractor technician shall be provided with appropriate, value-added technical training of not less than one week in

duration per calendar year.

Training is authorized, approved, and attended on annual basis with no more than 2 months extension

deviation for all technician personnel 95% of the time.

95% Accuracy


by TM

Section 1.10.8 Technician

System Cross-Training

Cross-Training Program. Appropriate technical cross-training is developed and routinely provided to

allow all technicians to be able to support the mission-critical facilities during all time periods and

contingencies.

Component-level theory and operations are

employed in the training program to allow for

demonstrable understanding of concept.

100% Accuracy


by TM

Section 1.10.9 Technician

System Specialized

Training

Cross-Training Documentation. Cross-training testing is documented. All Contractor technicians are

completely cross-trained in all systems.

At the beginning of Q5 of performance or following

the 4th quarter of a technician’s support of a site (whichever is later).

90% Accuracy


by TM

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Section 1.12 Safety

Requirements

Zero Reportable Accidents. Preventable accidents are avoided through ongoing focus on safety. No

customer, client, or Contractor personnel suffer injuries resulting in loss of productivity, sensation,

life, or limb.

Zero reportable accidents during any performance

period.

100% Accuracy


by TM

Section 1.12.4 Safety

Requirements

Accident & Incident Reporting. No incidents are unreported. All OSHA and similar safety reporting

requirements are met.

All injuries and accidents are properly reported and

responded to.

100% of Requested

Tasks Performed


by TM

Section 1.12.5

Safety Program Requirements

Electrical Safety Standards are met.

All electrical work is completed to standard with proper safety procedures

followed LOTO procedures are followed 100% of the

time. No energized work is conducted without a signed

work permit.

100% of Requested

Tasks Performed


by TM

Section 3.1 Configuration Management,

Documentation, Tracking and

Reporting

Original record or reproducible copy available within 5 days of receipt. Any record on any covered piece

of equipment or system.

Typical records are available immediately via

the equipment database. No more than one record is unavailable within the threshold period per

calendar month.

100% Accuracy


by TM



Reporting

Work Order Requests. Work order requests are available 24x7 and are never lost or ignored. All work

orders are to be made available to COR/CO upon request. Work orders are input into CMMS for

affected system.

100% of work order requests are fully tracked

from cradle-to-grave. Work orders are responded to

within priority time requirements 90% of the

time. Work orders are recorded and tracked by the equipment database 100%

of the time.

100% Accuracy


by TM



Reporting

Technical Reports and Records. All reports are submitted on time. All reports are accurate and

contain all applicable data. Records are accurate and current. Drawings are accurate and current.

100%/90%/80% (for Criticality I/II/III

equipment, respectively) of all RWP tasks are properly

and timely completed. 100% of all reports are accurate. Approval of

deviations from written procedures is obtained

100% of the time.

100% Accuracy & 90% of all reports are submitted

timely


by TM

Section 3.2 Operate

Mechanical Systems

Covered Areas Present Clean and Professional Appearance. No accumulated dirt, dust, grime, grease, water, trash, or other detritus is present.

Area(s) appear to be maintained and cleaned on a regular basis by a highly professional organization.

No customer or client complaints.

100% Accuracy


by TM

Section 3.2 Operate

Mechanical Systems

Basic Operation Procedures. Plant and equipment operate properly. Systems function efficiently.

Customers are satisfied with environmental controls. All records and reports are accurate and current.

90% of all scheduled services are properly and

timely completed. 100% of all reports are accurate. 90% of all reports are

90% Accuracy


by TM

Page 100 of 119

Reports are submitted on time. submitted timely.

Approvals of deviations from written procedures are obtained 100% of the time.

100% Accuracy

Develop and maintain MOP’s for all system variables.

MOPs are current and accurate to cover all

operations 100% of the time.

100% Accuracy

Section 3.2 Operate

Mechanical Systems

Perform Fire Protection System Status Checks and Inspections. Accurate reports performed and

submitted. Inspections are performed and recorded in a timely manner.

Every fire protection system is checked and inspected

and logged for functionality and readiness.

100% Accuracy


by TM

Section 3.2 Operate

Mechanical Systems

Perform Operational Tests. Operational tests are performed and recorded. Recharging is performed

when necessary. Discrepancies are noted. Repairs are made when necessary.

Fire protection systems are operational at all times.

100% Accuracy


by TM

Section 3.2 Operate

Mechanical Systems

Water Treatment. Water in plant system is of proper chemistry for plant operations.

Water is properly treated 100% of the time.

No deviations


by TM

Section 3.2 Operate

Mechanical Systems

Maintain Records and Logs on Plant Systems. All records and reports are accurate and current. Reports

are submitted on time.

100% of all reports are accurate. 90% are submitted

timely.


timely


by TM

Section 3.2 Operate

Mechanical Systems

Operate Chilled Water Distribution System. All system components are operating correctly. System

outages are minimized. Repairs are made immediately and cooling is restored as quickly as possible. Wastes

are disposed of properly. Contractor makes progressive effort to keep system efficient and

technologically current.

Chilled water distribution is restored within 20 minutes unless approved otherwise

by the QAP due to circumstances. For those sites that have redundant

systems there is no acceptable loss of cooling.

100% Accuracy


by TM

Section 3.3 Operate Central Plant Electrical

System

Covered Areas Present Clean and Professional Appearance. No accumulated dirt, dust, grime, grease,

water, trash, or other detritus is present. Area(s) appear to be maintained and cleaned on a daily basis

by a highly professional organization.


100% Accuracy


by TM


System

Operate Electrical Distribution System. All system components are operating correctly. System outages are minimized. Repairs are made immediately and

power is restored as quickly as possible. Wastes are disposed of properly. Contractor makes progressive effort to keep system efficient and technologically

current.

There will be no loss of power to the data center or equipment supporting the data center operation. In

the event of loss of commercial power, backup

systems (UPSs and Generators) will be

operated to ensure no loss of power to the site and no IT equipment downtime. Normal power operations

100% Accuracy


by TM

Page 101 of 119

are restored within 2 hours unless approved by the

QAP due to circumstances (i.e. power outage from the

local utility provider beyond TIM contractor

control).


System


Customers are satisfied with electrical controls. All records and reports are accurate and current. Reports



timely completed. 100% of all reports are accurate. 90% of all reports are submitted

timely. Approval of deviations from written procedures are obtained

100% of the time.

90% Accuracy


by TM


System

Develop and maintain MOP’s for all system variables MOPs are current and accurate to cover all

operations 100% of the time.

100% Accuracy


by TM


System

Perform Status Checks and Inspections. Accurate reports performed and submitted. Inspections are

performed and recorded in a timely manner.

Every electrical distribution system is checked and

inspected.

100% Accuracy


by TM


System



100% of all reports are accurate.

100% Accuracy

and 90% are submitted

timely.


by TM


System


water, trash, or other detritus is present. Area(s) appear to be maintained and cleaned on a daily basis



100% Accuracy


by TM

Section 3.4 Operate

Emergency Power Systems

Operate Fuel Storage & Delivery Systems. All system components are operating correctly. System outages

are minimized. Repairs are made immediately. Wastes are disposed of properly. Contractor makes

progressive effort to keep system efficient and technologically current.

Fuel delivery to day tanks is restored within 20 minutes unless approved otherwise

by the QAP due to circumstances. Zero

environmental compliance violations. Zero spill events.

100% Accuracy


by TM

Section 3.4 Operate


Operate Emergency Power Generation Systems. Plant and equipment operate properly.

System is available 100% of the time at critical (risk

situation) times. Contingency plans are made, backup systems

tested, and DISA management coordinated

with for other non-availability situations (load tests, offline maintenance).

100% Accuracy


by TM

Page 102 of 119

Section 3.4 Operate


Develop and maintain MOP’s for all system variables MOPs are current and accurate to cover all

operations 100% of the time

100% Accuracy


by TM

Section 3.4 Operate



Customers are satisfied with environmental controls. All records and reports are accurate and current.

Reports are submitted on time.


timely completed. 100% of all reports are accurate. Approvals of deviations

from written procedures are obtained 100% of the time.


timely


by TM

Section 3.4 Operate


Perform Status Checks and Inspections. Accurate reports performed and submitted. Inspections are

performed and recorded in a timely manner.

Every critical component and subsystem is checked

and inspected.

100% Accuracy


by TM

Section 3.4 Operate


Maintain Records and Logs on Plant Systems. All records and reports are accurate and current.

Reports are submitted on time.

100% of all reports are accurate.


timely


by TM

Section 3.5 Operate Data

Center Electrical and Mechanical

Systems

Develop Task List for Efficient Operation. Tasks contribute to operational efficiency goals. Tasks are repetitive and scheduled. Tasks are provided to COR

at least quarterly.

Contractor is able to show efficiency increases

resulting in cost savings each quarter as a result of

operations initiatives.

100% Accuracy


by TM



Systems

Electrical Utilization Goals Met. Electrical distribution balanced through reassignment of

circuits and other methods.

PDU capacity utilization increased to 75% or greater.

100% Accuracy


by TM



Systems

Operate Electric Power Distribution System. All distribution system components are operating

correctly. Power outages are minimized. Repairs are made immediately and power is restored as quickly as possible. Contractor makes progressive effort to keep system efficient and technologically current.

There will be no loss of power to the data center or equipment supporting the

data center operation. In the event of loss of commercial

power, backup systems (UPSs and Generators) will

be operated to ensure no loss of power to the site and no IT equipment downtime. Normal power operations

are restored within 2 hours unless approved by the QAP

due to circumstances (i.e. power outage from the local utility provider beyond TIM

contractor control).

100% Accuracy


by TM



Systems

Develop and maintain MOP’s for all system variables

MOPs are current and accurate to cover all

operations 100% of the time

100% Accuracy


by TM

Page 103 of 119



Systems

PDU Panel Schedules made available electronically. Circuit breaker panel schedules are available to aid

in workload planning.

Systems are available 100% of the time.

100% Accuracy


by TM



Systems

Cable Labeling. All underfloor electrical cabling meets labeling requirements. All labeling is accurate

and legible.

95% of all equipment is properly labeled.

95% Accuracy


by TM



Systems

Maintain Records and Logs on Systems. All records and reports are accurate and current.

100% of all reports and records are accurate. 90% are submitted within 24

hours if requested.

100% Accuracy


by TM



Systems

Provide Electrical Power Preventive and Corrective Maintenance. Preventive maintenance is within

minimum recommended frequencies. All system and equipment components are free of defects, debris, errors, and problems. All equipment is properly

calibrated. Service calls are handled appropriately. Customers are satisfied with service call performance.

95% of all systems are operational at all times.

Provide calibration reports as necessary.

95% Accuracy


by TM

Section 3.6 Operate Building

Automation System (BAS)

Operate BAS Equipment. Metrics are maintained on system efficiencies. All systems are balanced. System is fully operational. System defects are

identified for timely repair.

BAS downtime shall not exceed two hours during

the service month.

100% Accuracy


by TM



Contractor Personnel Trained on Use of BAS.

All Contractor personnel obtain operators training on BAS system within

three (3) months of beginning of performance.

100% Accuracy


by TM



BAS equipment is in proper working order according to manufacturer recommendations.

Work Orders to BAS Contractor are processed promptly to effect repairs.

98% of all equipment is properly working at any given time. No mission critical equipment is not

monitored for more than 7 days.

98% Accuracy


by TM

Section 3.7 Operate Facility Support Systems

Temperature and Humidity Maintained in all Areas. Temperature maintained between 70 and 77 degrees F during all occupancies. Humidity maintained at 20 to

50 percent RH at all times.

No more than two (2) customer complaints per

month. Complaints remedied within two (2)

hours of initial notification.

100% Accuracy


by TM



water, trash, or other detritus is present. Area(s) appear to be maintained and cleaned on a regular basis


100% Accuracy


by TM

Page 104 of 119



Reduction in Customer Complaints. Contractor shall establish a complaint baseline and work towards continual improvement of services. Quarterly

Customer Complaint Report. Respond to all customer complaints and develop and submit a Corrective

Action Plan with ten (10) days.

Customer complaints do not exceed 10 per month.

Customer complaints are not more than 25% greater

than in previous month. 99% of the time, measured

quarterly.

100% Accuracy


by TM

Section 3.8 Reliability-Centered

Maintenance, Mechanical

Systems

Basic Services, PM/PdM Program and Operation Procedures. Plant and equipment operates properly. Systems function efficiently. Customers are satisfied with environmental controls. All records and reports are accurate and current. Reports are submitted on

time.


equipment, respectively) of all RWP tasks are properly



100% of the time.

100% Accuracy

and 90% of all reports

are submitted

timely.


by TM



Systems

Basic Equipment Maintenance Services Infrastructure equipment is in proper working order and maintained

according to manufacturer recommendations.

95% of all equipment is properly working.

100% Accuracy


by TM



Systems

Perform Fire Protection System Inspections. Accurate report submitted on time. Inspections are performed

and recorded in a timely manner.

Every fire protection system is checked and inspected.

100% Accuracy &

no deviations


by TM



Systems

Perform Operational Tests, Preventive, and Corrective Maintenance of Fire Protection Systems. Operational

tests are performed and recorded. Recharging is performed when necessary. Discrepancies are noted.

Repairs are made when necessary.

Fire protection systems are operational at all times.

100% Accuracy


by TM



Systems

Water Treatment. Water in plant system is of proper chemistry for plant operations.

Water is properly treated 100% of the time.

100% Accuracy


by TM



Systems




timely.

100% Accuracy


by TM



Systems

Technical Reports and Records. All reports are submitted on time. All reports are accurate and contain all applicable data. Records are accurate and current.

Drawings are accurate and current.

95% of all reports are timely and accurate.

95% Accuracy


by TM

Page 105 of 119



Systems

Emergency Services. Services are performed as specified in the task or delivery order.

Services are performed with no deficiencies.

100% Accuracy


by TM



Systems

Corrective Maintenance. All system components are in good working order. Service calls are handled appropriately and professionally. Customers are

satisfied with system operations. Any repairs are made immediately. Contractor makes progressive effort to keep system efficient and technologically current.

Response to and completion of service calls are timely

90% of the time.

90% Accuracy


by TM



Systems

Operate and Maintain Mechanical systems. All systems are balanced. System is fully operational.








control).

100% Accuracy


by TM

Section 3.9 Reliability –

Center Maintenance,

Electrical Systems

Operate and Maintain Electrical Plant Equipment. All systems are balanced. System is fully operational.

System defects are identified for timely repair.








control).

100% Accuracy


by TM

Section 3.9 Reliability –

Center Maintenance,

Electrical Systems


correctly. Power outages are minimized. Repairs are made immediately and power is restored as quickly as possible. Contractor makes progressive effort to keep

system efficient and technologically current.



systems (UPSs and

100% Accuracy


by TM

Page 106 of 119

Generators) will be operated to ensure no loss of power to the site and no IT equipment downtime. Normal power operations




control).

Section B.3.9 Reliability –

Center Maintenance,

Electrical Systems


time.


equipment, respectively) of all RWP tasks is properly



100% of the time.

100% Accuracy

and 90% of all reports

are submitted

timely.


by TM


Center Maintenance,

Electrical Systems

Basic Equipment Maintenance Services. Infrastructure equipment is in proper working order

and maintained according to manufacturer recommendations.


95% Accuracy


by TM


Center Maintenance,

Electrical Systems




with in one (1) week of reporting time.

100% Accuracy


by TM


Center Maintenance,

Electrical Systems



Response to and completion of service calls are 90% of

the time.

90% Accuracy


by TM


Maintenance, Emergency

Power Generation

Systems


time.

100%/90%/80% (for Criticality I/II/III equipment,

respectively) of all RWP tasks is properly and timely

completed. 100% of all reports are accurate.

Approval of deviations from written procedures is

obtained 100% of the time.

100% Accuracy. 90% of all reports are submitted

timely


by TM



Power Generation

Systems




95% Accuracy


by TM

Page 107 of 119



Power Generation

Systems

Fuel System Releases. No reportable incidents of fuel spillage.

No fuel is released from containment due to failure

of component(s) due to operation, maintenance,

lack thereof, age, or other typical condition.

100% Accuracy


by TM



Power Generation

Systems




with in one (1) week of reporting time.

100% Accuracy


by TM



Power Generation

Systems

Provide Electrical Power Preventive and Corrective Maintenance. Preventive maintenance is within

recommended frequencies. All system and equipment components are free of defects, debris, errors, and

problems. All equipment is properly calibrated. Service calls are handled appropriately. Customers

are satisfied with service call performance.

95% of all systems are operational at all times. Customer satisfaction is

90% positive all the time.

95% Accuracy


by TM



Power Generation

Systems




95% Accuracy


by TM



Power Generation

Systems



100% Accuracy


by TM



Power Generation

Systems




90% of the time.

95% Accuracy


by TM


Maintenance, Facility Support

Systems


correctly. Power outages are minimized. Repairs are made immediately and power is restored as quickly as possible. Wastes are disposed of properly. Contractor makes progressive effort to keep system efficient and

technologically current.




operated to ensure no loss of power to the site and no

100% Accuracy


by TM

Page 108 of 119

IT equipment downtime. Normal power operations




control).



Systems


time.


equipment, respectively) of all RWP tasks is properly



100% of the time.


timely


by TM



Systems




95% Accuracy


by TM



Systems




95% Accuracy


by TM



Systems



100% Accuracy


by TM



Systems




90% of the time.

90% Accuracy


by TM

Section 3.12 Repair and

Replacement, Mechanical

Systems

Abandoned Mechanical Equipment Abated.

All areas where new equipment is installed,

repaired, or modified are 95% clear of unknown or

abandoned equipment.

100% Accuracy


by TM



Systems

Corrective Maintenance. All system components are in good working order. Work Orders are handled appropriately and professionally. Customers are

satisfied with system operations. All repairs are made immediately.

Response to and completion of corrective Work Orders are timely 90% of the time.

100% Accuracy


by TM

Page 109 of 119



Systems

Emergency Services. Services are performed as specified to meet mission-critical Government

deadlines.


100% Accuracy


by TM


Replacement, Electrical Systems

Abandoned Electrical Equipment Abated.

All areas where new power is installed or modified are 95% clear of unknown or abandoned cabling and

equipment.

100% Accuracy


by TM



Install 3-phase Technical Power.

100% of installed technical (computer room) power is 3-

phase unless documented and specifically waived by

COR for reasonable engineering reasons.

100% Accuracy


by TM



Equipment Bonded to Signal Reference Grid.

Every string of IT equipment or individual

“rack” or similar device is bonded to the SRG.

100% Accuracy


by TM



Static Air Pressure Retention Devices Installed.

Every penetration in the raised floor has an installed brushed grommet or other approved device to retain

static pressure.

100% Accuracy


by TM



Circuits Follow Designated Master-Plan Layout Paths.

No runs over 6’ length are outside of designated

electrical cabling pathways. All runs are along

rectilinear (not diagonal) pathways.

100% Accuracy


by TM



Emergency Services. Services are performed as specified to meet mission-critical Government

deadlines.


100% Accuracy


by TM



Corrective Maintenance. All system components are in good working order. Work Orders are handled appropriately and professionally. Customers are

satisfied with system operations. All repairs are made immediately.

Response to and completion of corrective Work Orders are timely 90% of the time.

100% Accuracy


by TM



Technical Power Circuits Installed in Liquid-Tight Flexible Metal Conduit. All Receptacles Are of

Locking Type.

All (computer room) cabling is installed in LFMC conduit and

appropriate liquid-tight connections. No non-

locking receptacles are used outside of equipment enclosures (“racks”).

100% Accuracy


by TM

Section 3.14 Custodial Services

Utility Room & Physical Plant Cleaning Services. Floors shall be maintained in a clean, dirt-free, oil and grease-free manner. Floors shall present a safe, non-

slip condition at all times.

98% of all facilities are without customer complaints

for the month.

100% Accuracy


by TM

Page 110 of 119


Periodic Cleaning Services. Floors have a glossy uniform appearance free of scuffmarks, heel marks,

wax build-up, and other stains and discoloration. Windows are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and

discoloration.

98% of all facilities are

without customer

complaints for the

month.

100% Accuracy


by TM


Basic Cleaning Services. Floors, baseboards, corners and wall edges are free of dirt, dust and debris. Trash

is empty daily; Plastic liners are in good condition. Trash containers are free of odors and visible dirt.

Trash is emptied into outdoor trash collection container. Ash containers are emptied and free of ashes, odors and stains. Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking

fountains are disinfected and free of streaks, stains, spots, smudges, scale and other deposits. Stairways are free of dirt, debris, marks, smudges, scuffs and other foreign matter. Carpets are free of dirt, debris, litter

and other foreign matter. Dust is not visible.

95% of all facilities are without customer

complaints for the month.

100% Accuracy


by TM


Basic Restrooms/Locker Rooms Cleaning Services. Restrooms and locker rooms are disinfected and free

of dirt, deposits, streaks and odors. Showers are disinfected and free of soap films, scum and other

deposits. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Floors are free of litter, dirt, dust and debris. Supplies are adequate

until next service.

95% of all facilities with rest rooms/locker rooms are

without customer complaints for the month.

100% Accuracy


by TM


Vacuuming Services. Carpets and entry mats shall be clean and present a non-soiled appearance, including

in high-traffic and pivot areas. Carpet sections are replaced from Government stocks when cleaning is

unable to restore conditions



100% Accuracy


by TM


Computer Room Floor Cleaning Services. Floors shall be clean and free of scuff marks, buildup, dirt, and debris. Dirt and debris shall not be allowed to

migrate to or build up in between access floor tiles. Contamination control mats at all entrances shall be

changed to maximize their effectiveness.



100% Accuracy


by TM

Section 3.15 Ground

Maintenance Services

Maintain Improved Grounds. Grass is maintained within proper height for its area. Sod does not need to be replaced. Sod is healthy and looks well maintained.

Customer complaints shall not exceed three (3) per

month.

100% Accuracy


by TM

Section 3.15 Ground


Maintain Semi-Improved Grounds. Semi-improved grounds shall have a neat and professional appearance.


month.

100% Accuracy


by TM

Section 3.15 Ground


Maintain Trees, Shrubs, Hedges, And Planted Areas. Trees, plants, hedges, flowers, flourish and do not need to be replaced. They have adequate drainage and mulch. They do not show any sign of disease or pests and appear healthy. They are pruned properly and in a timely manner. They are trimmed properly. Beddings are mulched and free of weeds, grass, and debris. Fertilizer and soil amendments are applied. Soil is


month.

100% Accuracy


by TM

Page 111 of 119

aerated.

Section 3.15.1.6 Ground


Maintain Irrigation System. Contractor shall manage and maintain the irrigation system including all

associated equipment IAW manufacturer’s recommendations to ensure the systems are in good

working order at all times. This includes damage resulting from vandalism, pilferage, or any other

means.


month.

100% Accuracy


by TM

Section 3.15.4 Ground


Emergency Or Special Event Services IAW The Delivery Order. Special or emergency events are

accomplished in accordance with the task or delivery order.

Work required by an order is satisfactorily completed

100% of the time.

100% Accuracy


by TM

Section 3.16 Pest Management & Control Services

(entomology)

Develop and Comply with the Approved IPM Plan. Plan developed timely, submitted, and approved. Pests are under control. Typical household variety pests are

not present. Rodents and other vermin are aggressively controlled. All pesticides are mixed off base. All

pesticides are disposed of properly at an approved off base disposal area.

Customer complaints shall not exceed two (2) per

month.

100% Accuracy


by TM

Section 3.17.3 Snow Removal

Remove Snow & Ice. Prevent accumulation. Ensure paved areas are safe for vehicle or pedestrian traffic. Ensure areas have adequate deicing material for the

conditions.

No more than 3 customer complaints per service

month.

100% Accuracy


by TM

Section 3.17.6 Snow Removal

Emergency Services. Work required by an order is satisfactorily completed. 100% of the time. 100%

Accuracy


by TM

Section 3.18.6 Data Center

Airflow Simulation & Management

Support

Site Datacenter CFD Model

Submitted for final review and acceptance within one

(1) year of award. Continuously available following completion of

development.

100% Accuracy


by TM

Section 3.18 Data Center Airflow Simulation & Management

Support

CFD Model Location Report (following completion and acceptance of CFD Model).

The CFD Manager shall provide a CFD model with

recommendations, pros, cons, options, suggestions, and similar for requests to

review proposed equipment siting location in a covered

datacenter.

Within three (3) working

days of request

from DISA team for IT equipment

power installation requests.

Within one (1) calendar

week of request

from COR Engineering

team requests.


by TM

Page 112 of 119

Section 3.18 Data Center


Support

CFD Models Maintained with DCIM Models. CFD models shall be updated to match current DCIM (or

site layout models, where DCIM models are not available) to include plan location and heat

load/amperage draw information, not less than monthly. Changes to the DCIM (or alternate) model

shall be reflected in the CFD model within the indicated time period from scheduled completion of workload-supporting power installation, whether the supported IT equipment is in place and operational or not. “Publication” of version models for each covered site shall occur not less than once per calendar month, regardless of changes to the DCIM models, to indicate

currency.

Not more than two (2) deviations per performance year. Deviations shall be corrected in not more than two (2) business days from

contracting office notification.

100% Accuracy


by TM



Support

CFD Models Maintained with COR Engineering. Models. CFD models shall be updated to match

current Record Drawings not later than the substantial completion date established for each Engineering project’s commissioning (or alternative process).

Where no project is in progress, the CFD models shall match current Record Drawings for the facility or the physical reality in the datacenter, whichever is more

correct.

Not more than one (1) deviation per performance year. Deviations shall be corrected in not more than

three (3) business days from contracting office

notification.

100% Accuracy


by TM



Support

IT Workload Planning Involvement. CFD planning models shall be available for all IT workload planning

projects that involve ten (10) or more IT equipment racks or ten (10) or more tons of operational cooling

requirements within three (3) business days of a request from COR for impact modeling.

Not more than two (2) deviations per performance

year. Deviations shall be corrected in not more than two (2) business days from


100% Accuracy


by TM



Support

Engineering Project Planning Involvement. CFD planning models shall be available prior to

Government acceptance of the Development Design Phase deliverables to provide COR with impact

information for project designs

Not more than one (1) deviation per performance year. Deviations shall be

corrected in not more than three (3) business days from


100% Accuracy


by TM

Section 3.19 Contamination Mitigation & Prevention of Data Center Environment

Perform Detailed Computer Room Plenum Cleaning Annual Cleaning is

completed on schedule 90% of the time.

100% Accuracy


by TM

Section 3.19.2.2 Contamination Mitigation & Prevention of Data Center Environment

Perform Spot Encapsulation & Repair, Computer Room Flooring.

Reports for 100% of covered facilities provide color coded assessments

and management recommendations and are electronically submitted to the COR within 30 days of

assessment.

100% Accuracy


by TM

Section 3.19.2.3 Contamination Mitigation & Prevention of Data Center

Provide Contamination Control Mats (CCMs). Annual CCM stock is

provided on schedule 90% of the time.

100% Accuracy


by TM

Page 113 of 119

Environment

Section 3.19.2.4 Contamination Mitigation & Prevention of

Datacenter Environment

Provide Facility Entrance Walk-off Mats.

Periodic mat cleaning or replacement is completed as necessary on schedule 90%

of the time.

100% Accuracy


by TM

Section 3.20.2 Diesel Fuel

Filtering System and Storage Tank

Maintenance

Inspect Fuel Systems

Annual inspections are completed on schedule 90%

of the time. Reports for 100% of covered facilities provide assessments and

management recommendations and are electronically submitted to the COR within 30 days of

assessment.

100% Accuracy


by TM to include Random Sampling

inspection of deliverable

products and services.



Maintenance

Maintain and Repair Systems

Required recurring maintenance or repairs are completed as necessary on schedule 90% of the time.

100% Accuracy





Section 3.20.3.6 Diesel Fuel


Maintenance

Perform Tank Cleaning Annual Cleaning is

completed on schedule 90% of the time.

100% Accuracy





Section 3.20.3.11 Diesel Fuel


Maintenance

Install Filtration Systems.

Requested filter system installation is accomplished

on schedule 90% of the time.

100% Accuracy







Maintenance

Fuel Delivery. Fuel delivery is provided on schedule 100% of the time.

100% Accuracy



inspection of

Page 114 of 119

deliverable products and

services.

Section 3.21.2 Portable Fire Extinguisher Maintenance

Services

All Portable Units Are Identified and Tracked. All units of all types, regardless of servicing organization, are included in the site equipment listing. Records on

all units are kept individually.

No deviations are allowed. 100% Accuracy


by TM

Section 3.21.2 Portable Fire Extinguisher Maintenance

Services

All Portable Units Receive Scheduled Services. All units of all types, regardless of servicing organization,

are serviced on their annual, 6-, and 12- year scheduled dates (or replaced as needed).



by TM

Section 3.22 Predictive

Maintenance (PdM) Programs

VAP –Vibration Analysis Program. Operational Target. Program shall be fully operational and

reporting data within nine (9) months of performance under this Task Order.



by TM



IR Thermography Program. Operational Target. Program shall be fully operational and reporting data within six (6) months of performance under this Task

Order.



by TM



OAP - Oil Analysis Program. Operational Target. Program shall be fully operational and reporting data

within nine (9) months of performance under this Task Order.



by TM

Section 3.23 Computerized Maintenance Management

System (CMMS)

CMMS Operational and Available. Operational tool is installed and beginning use within required schedule.

System is available with 99.9% or greater

availability

100% Accuracy


by TM

Section 3.23.1 Computerized Maintenance Management

System (CMMS)

Work Order Requests. Work Order requests are available 24x7 and are never lost or ignored. Work

Orders are input into CMMS for the affected system equipment or component.

100% of Work Orders are fully tracked from cradle-to-grave. Work Orders are

responded to within priority time requirements 90% of the time. Work Orders are

recorded and tracked by the equipment database 100%

of the time.

100% Accuracy


by TM

Section 3.23.4 Computerized Maintenance Management

System (CMMS)

Work Order Tracking. All reports are submitted on time. All reports are accurate and contain all

applicable data. Records are accurate and current.

95% of all reports and drawings are timely

accurate, and current.

100% Accuracy


by TM

Page 115 of 119

SAMPLE QUALITY ASSURANCE MONITORING FORM PURPOSE FOR INSPECTION (SEMI-ANNUAL, AS REQUIRED, ETC): ____________________________________________________________________________________________________________________________________________________________________________________ SERVICE or STANDARD PROVIDED: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ SURVEILLANCE METHOD (Check): _____ Visual Inspection _____ Random Visual Inspection _____ Other (Please Explain in Narrative of Surveillance Findings) CONTRACTOR’S PERFORMANCE (Check): ____ Meets Standards ____Does Not Meet Standards NARRATIVE OF SURVEILLANCE FINDINGS: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ PREPARED BY:____________________________________ DATE:__________________

Page 116 of 119

5.6 METRICS & REPORTING REQUIREMENTS The table below lists, by the associated DISA Enterprise Services corporate & financial goal, the functional and tactical indicators (metrics) that will be measured, monitored, and reported IAW the reporting frequency requirements listed in 3.1.4.4 (Metrics Reporting Requirements).

TIM II Metrics

FREQ METRIC DESCRIPTION

M 1 Average Response Time to Work Orders

M 2 % of PM/PdM W/O's Completed on Schedule

M 3 Work Category Breakdown (number, labor hrs, labor cost, material cost, sub cost)

M 4 Number of Repair by Replacement Finds

M 5 Percentage of Work Scheduled (# of WOs/# of Jobs)

M 6 Percentages of Work Orders by Type

M 7 Percentage of Work Orders in Backlog by Type

M 8 Percentage of Scheduled Jobs Started on Schedule

M 9 Number of Jobs Delayed for Resource Non-Availability

A 10 Total Cost to Operate & Maintain (Building SF & Raise Floor SF)

A 11 Maintenance Costs per Square Foot Maintained

M 12 Total Number of Work Orders Process in the Month

M 13 Total Available Man-Hours (by trade)

M 14 Power Usage Effectiveness

M 15 Meter Readings - Utility Usage (Electric, water, gas)

M 16 Peak IT Load / Peak Service Load

M 17 Electrical Service (% capacity available)

M 18 Critical Distribution (% capacity available)

M 19 Generators (% capacity available, generator runtime)

M 20 UPS (% capacity available)

M 21 Chiller (% capacity available)

The Contractor is not required to use the formats shown in the examples below, but all of the characteristics of each metric must be present in all reports. The amount of information to be processed in these examples show why the Contractor should implement metrics reporting into an automated tool such that all information (except narrative/explanatory data) does not have to be laboriously calculated and formatted; integration of the BAS and CMMS should be the key processes feeding the metrics reporting system.

The reporting structure shall be in a single format at all sites for enterprise-wide consistency and the ability to directly compare metrics between differing locations. The actual reporting system shall be developed jointly between DISA COR and the Contractor. Plots for all metrics (when required) shall be of a consistent color, layout,

Page 117 of 119

and font and suitable for use in executive briefings. Narratives shall accompany metric plots/reports as necessary to clearly relay all pertinent data relating to the indicator. Re-baselining of indicators (e.g., to change assumptions or calculation methodologies) shall not occur in metrics reports without the express written permission of the Chief of Facilities Engineering. Metrics data needs to remain consistent over time and geography in order to be used for effective decision- making. Each metric is explained below. Metrics reported monthly shall include a one-year (twelve month) time scale, to include the previous month being reported, for trending purposes. 1. Average Response Time to Criticality I Unscheduled Work Orders. Report the average amount of time required to have onsite, in-person, trained response to Criticality I Unscheduled Work Orders. This time should include the time for the event(s) to occur and be recognized/reported, the time for an Unscheduled (reactive or emergency) work order to be initiated, and the amount of time for an appropriate, trained resource to be located, assigned, and routed to the location. The response time ends at the point when the maintenance resource initiates onsite diagnostic or corrective actions on the Work Order. An example plot of this metric is shown. 2. Percentage of PM/PdM Work Orders Completed on Schedule. Report the percentage of Work Orders classified as type “Scheduled PM/PdM” that are completed on schedule (during the day or week that they are initially scheduled). Daily tasks will be counted as completed on schedule if they are completed within 24 hours of when they are scheduled to begin (prior to 2359 for tasks that are only scheduled to occur on a day, without a specified start time). Weekly or less frequent tasks will be counted as completed on schedule if they are completed prior to 2359 on Sunday night. This indicator shows how frequently scheduled maintenance tasks are deferred, which will have a direct effect on the maintenance condition of equipment. The goal for this indicator is to exceed 90% completion. Show a limit line for this threshold to identify where the threshold is not met.

3. Work Category Breakdown. Each site shall provide a breakdown of all work order types and shall have specific quantifiable data that represents; number of work orders, labor hours associated with each type of work order, labor costs associated with each work order type and the cost of materials used to support each type of work order.

4. Number of Repair by Replacement Finds. As work is discovered and documented via work order submission, each site shall report all work discovered and categorized as a repair by replacement action.

5. Percentage of Work Scheduled (# of WOs/# of jobs). Report the percentage of work that is successfully scheduled for execution, compared to the total number of tasks identified that need execution (during the month). If a task is only required quarterly, the job should only be reported during the months that it is possible to schedule it without having been deferred. This indicator shows how much work that is needed has not been scheduled for accomplishment. During implementation of a TIM Service Contract and the construction of a Work Order Tracking System (WOTS), significant numbers of additional Scheduled Work Orders are anticipated to be identified as necessary. These must be developed, vetted, programmed, and then scheduled. Until the process of installing them into the WOTS is complete, there will be more jobs than Work Orders, and the indicator will be under 100%.

There are no identified thresholds for this indicator. There is no established goal to meet 100% scheduling of jobs; rather, there is a programmatic goal to have a sufficient number of appropriate jobs (and associated Work Orders) to conduct appropriate condition-based O&M. The expectation for this indicator is to see a steady increase towards 100% during implementation, and then a relatively steady maintenance of this level, with some fluctuation in the high ninetieth percentiles as new jobs are developed and added to the system during performance.

6. Percentage of WO Distribution by Type. Work Orders shall be classified into four types in the Work Order Tracking System: Scheduled PM/PdM, Scheduled Operations, Corrective, and Unscheduled (Reactive or Emergency). Measure the percentages of each type of Work Order during each month. Plot these on a logarithmic scale; the variability of Corrective and Unscheduled Work Orders is generally more important as a management tool than the exact percentages of the more numerous Scheduled Work Orders.

7. Percentage of Work Orders in Backlog by Type. Work Orders shall be classified into seven types in the Work Order Tracking System: Scheduled PM, Scheduled PdM, Scheduled Corrective, Scheduled Technical Requirement, Scheduled Re-Work and Unscheduled Repair and/or Replacement, Routine (non-emergency). Report the percentage of Work Orders of each type that are in the maintenance backlog (# of type X WOs in backlog / total # of type X WOs scheduled to be completed during the period). This indicator shows how frequently scheduled maintenance tasks are deferred, which will have a direct effect on the maintenance condition of equipment. The goal for this indicator is to not exceed 10% deferral for Scheduled Work Orders (three types) and to maintain 0% deferral for Unscheduled Work Orders. Show a limit line for the 10% maximum deferral threshold to identify where the threshold is not met. 8. Percentage of Scheduled Jobs Started on Schedule. Report the percentage of Work Orders classified as type

Page 118 of 119

“Scheduled PM/PdM,” “Scheduled Operations,” or “Corrective (Scheduled)” that are completed on schedule (during the day or week that they are initially scheduled). Daily tasks will be counted as started on schedule if they are initiated within 24 hours of when they are scheduled to begin (prior to 2359 for tasks that are only scheduled to occur on a day, without a specified start time). Weekly or less frequent tasks will be counted as started on schedule if they are initiated prior to 2359 on Sunday night. This indicator shows how frequently scheduled maintenance tasks are delayed, which will have a direct effect on the maintenance condition of equipment. The goal for this indicator is to exceed 95% completion. Show a limit line for this threshold to identify where the threshold is not met.

9. Number of Jobs Delayed for Resource Non-Availability. Report the number of Work Orders that are delayed from their scheduled completion (same day, week, or month) due to resource non-availability. Resource non-availability, for the purposes of this indicator, means that either personnel or materials required to complete the Work Order were not available at the scheduled time, leading to a deferment or postponement of the task.

Tasks that are delayed because of high priority unscheduled maintenance activities shall be counted as delayed. When maintenance technicians are not available due to absences or other reasons, or when materials or consumables necessary to successfully complete the assigned task(s), the task(s) shall be counted as delayed. As such, the indicator is expected to reflect the ability of the Contractor to manage the regular, scheduled work and should not be non-zero in some or all periods, but with a declining trend.

10. Total Cost to Operate & Maintain. Report the total (rolled-up) cost of the operations and maintenance operation for the month. This shall include the total direct and indirect cost of labor and materials used on the Contractor’s task order to support the site. Include the costs of fully burdened salaries for maintenance technicians, planner/schedulers, and custodial staff. Include fully burdened costs for materials used to perform all contracted tasks, to include shipping, direct materials costs, tools, parts, consumables, and similar. Include costs related to all Technical Instruction work completed (not necessarily invoiced) during the period. This cost should be calculated from the CMMS (or manual Work Order Tracking System) rather than providing a cost directly from an invoice sent from the Contractor to the Government. The intent of a cost tracking system is to be able to determine costs for individual equipment or services when needed, and while the metric cost should be directly related to the invoice amount, simply reporting the invoice is unacceptable. 11. Maintenance Costs per Square Foot Maintained. Report and plot two ratios: The monthly cost of maintenance to the Government (direct labor and materials, indirect labor, overhead, fees, profit, and similar) divided by square footage of the facility, with square footage being calculated as (1) total square footage of all DISA-occupied space and (2) square footage of datacenter and physical plant only. In general, the monthly cost will be the FFP amount invoiced, plus charges for emergency maintenance, minus charges for custodial services. Report and plot the monthly cost of maintenance to the Government divided by the total asset value of the facility. Total asset value does not include IT equipment or furnishings, but does include installed equipment.

12. Total Number of Work Orders. Report the total number of scheduled and unscheduled Work Orders programmed (not necessarily completed) during the reporting period.

This indicator is expected to increase during the initial phases and decrease as condition- based and reliability-centered maintenance are implemented

13. Total Available Man-Hours. Report the total number of man-hours available for scheduling during the month, where available is defined as those that the Contractor personnel resources dedicated to the facility were present for duty. This represents (in general terms) 40 hours per week minus scheduled leave, offsite training, and unscheduled sick time. “Available” hours will be used for all work orders, as well as supporting administrative.

14. Power Usage Effectiveness. Value of less than 1.6 with a goal of operating at less than 1.5.

15. Meter Readings - Utility Usage (Electric, water, gas) Electrical - At a minimum the metering shall include: voltage, current, power (demand kW and kVA), power (consumption kWH), power factor, total harmonic distortion. Water/Gas - record monthly usage from meters or systems utilizing these utilities.

16. Peak IT Load / Peak Service Load

17. Electrical Service (%capacity available) At a minimum electrical service shall be evaluated to determine the limiting factor (transformer, utility circuit, OCPD, wiring) for the electrical service equipment. The systems percent used and available shall be reported as they relate to the limiting factor. The units shall be kVA, KW, Amperage. The report shall always state the limiting factor.

Page 119 of 119

18. Critical Distribution (% capacity available) At a minimum the electrical systems to be monitored include: Power Distribution Units (PDU), Critical Distribution Panels and Static Transfer Switches (STS) At a minimum the mechanical systems to be monitored include: Computer Room Air Conditioning (CRAC), Humidifiers At a minimum the metering shall include: PDU Electrical Loads, CRAC unit discharge air temperature and set points, humidifier set point.

19. Generators (% capacity available, generator runtime) At a minimum the report shall include: generator runtime, , generator loads and completion/lack thereof for monthly generator testing using building load., and load comparison with the generator set limiting factor. The report shall always state the limiting factor.

20. UPS (% capacity available) At a minimum critical electrical systems shall be evaluated to determine the limiting factor (UPS, panel, transformer etc) for the UPS system. The systems percent used and available shall be reported as they relate to the limiting factor. The units shall be kVA, KW, Amperage. The report shall always state the limiting factor.

Chiller (% capacity available). At a minimum mechanical system shall be evaluated to determine the limiting factor (chillers, crac units, piping, pumps) for the mechanical systems. At a minimum the mechanical systems to be monitored include: chiller loads, cooling tower water chemistry, HVAC distribution (air handlers, pumps, and cooling towers). The systems percent used and available shall be reported as they relate to the limiting factor. The units shall be Tons and GPM.

Documents

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