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Page 1
HVAC Presentation
Page 2Page 2
Seven (7) Market Specific Groups
Plumbing Mechanical Group
Flow Control Group
Fire & Water Group
HVAC Group
Oklahoma Group
Sandia Group
Louisiana Group
Page 304/21/23
Hugh M. Cunningham, Inc.
President and CEODavid A. Cunningham
Group Vice President,Flow Control Brad Feldman
Group Vice President,Fire & Water Donald Moon
Vice President,Distribution
Dan Banaszek
Vice President,Operations
Dan Townsend
Vice President, Sales
Ted Parker
HVACGroup Manager
Tim Truitt
3
PMGGroup ManagerJames Ambery
Page 4
HVAC GroupTed Parker
Vice President of Sales
Tim Truitt, CPMRGroup Manager
Dan UrseryTexas Group Specification Sales
Tim TruittCentral & South Texas
Gary DykeNorth Texas Specification Sales
Allen RuddickSouthern/West Texas
El Paso & Southern New Mexico
Amanda BakerRegional Marketing Specialist
Matt JonesNorth Texas
Alec CooperEast Texas and Northern Louisiana
Dustin WrightHouston and Texas Gulf Coast
Austin CunninghamEastern Oklahoma & Arkansas
OpenSouth Texas Specifications Sales
Mark HendricksOklahoma Group Manager
Central & Western Oklahoma
Shawn Huens Commercial Layout and Design
Philip MarquezNorthern West Texas,
Albuquerque & Northern New Mexico
Robert SquyresSouthern Louisiana
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Page 5
972-852-3477 OR 1-800-339-0191Enter your selection
HVAC GroupInside Sales Team Listing
Armacell Charlotte PipeCrafted Metal
ElkhartTjernlund
Armstrong Pumps Elmdor/Stoneman
Tim Truitt, Group Manager – 830.822.7828Lori Zimmer, Customer Service Manager – 972.852.3441
Black RhinoConstruction SolutionsContinental Industries
CPSDeflect-O
Doucette IndustriesLG HVAC
Palmer WahlPro1 IAQSchwank
SpeedCleanVentamatic
Page 6
Geographic Coverage
Sales & Marketing:
Arkansas Louisiana New Mexico Oklahoma Texas
Regional Distribution Center:
Arkansas Louisiana Mississippi New Mexico Oklahoma Texas Western Tennessee
Page 7
HVAC MANUFACTURERS
Bath Fans, Pipe and Duct Venting
Foam & Rubber Insulation Products
Circulating Pumps Replacement Parts Hydronic Specialties Circuit Balancing Valves
PVC Pipe & Fittings
Professional Air Conditioning and Refrigeration Tools and Productswww.cpsproducts.com
High end designer, manufacturer& supplier of high quality hand toolsBelts & bags, work gloves & safety glasses
Refrigeration and Hydronic Equipment
Makers of Plastic And Metal Dryer Vent Box’s of the DBX 1000
Stud Guards, FHA Straps, Boca Plates, Plumbers Tape, Toe Plates, Angle Brackets
Manufacturer of residential and commercial grills, registers, and diffusers.And manufacture of B-vent piping called Airjet.
Page 8
Multi V, PTACs, Floor Standing, Ceiling Cassettes, Water Source Heat Pump, Through the Wall
ThermostatsMedia Air Cleaner CabinetsUV LightsMedia Air Filters
Portable and Rechargeable HVAC Coil Cleaning
Digital Thermometers, Thermal Imaging, Infrared Thermometers & More
Innovative Outdoor Heating Solutions
HVAC MANUFACTURERS
Draft, combustion air and ventilation products
Ventilation solutions with an air of excellence
Access Doors, Roof Flashings
Wrot Copper & Cast Brass Fittings Threaded Brass Fittings, Unions, Flanges & Nipples
Page 9
Operations
Operations ManagerJonathan Bunch
Page 1004/21/23
Factory Support Team
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Financial & Human Resources
Page 1204/21/23
Information SystemsIS Manager
Debra Dingess Inter-Tel Telephone System ACD, call center vendor and software
system
We meet Vendor Connection requirements, Internet, proprietary software, VPN
EDI
E-WMS, a robust warehouse management system Radio Beacon Accellos
TakeStock distribution software, inventory software maximizing customer service and efficient access to company information
iPads, Smartphones to all Account Managers and Strategic Associates
In house CRM (Customer Relationship Management) software
Internet hosting of all web sites
Page 13
HMC Distribution Group Operates a 75,000 Square FootWarehouse in the Dallas Metropolitan Area
Main/Office and Distribution Center13755 Benchmark
Dallas, Texas 75234
Hours of Operation7:30 am – 6:00 pm
Monday thru Friday
Pickup Hours8:00 am – 4:30 pm
Page 14Page 14
Distribution GroupDan Banaszek
Vice President of Distribution
Miguel TovarWarehouse Manager
Cassie MurrayLogistics AdministratorAdministrative Assistant
Heather BrooksInventory Control
Manager
Eddie SelfJessica GreenwoodDanny Banaszek
Brian SchoberShipping/Will Call
SupervisorJeff Valz
James PickettKenny PattersonNick ValloraniOmar MartinezRobert Wallace
Tom KempTyrone Bass
Efrain GarzaDavid AltounAli Banaszek
Robert Bufford
Page 15Page 15
Transportation Operation Sales Order Service Levels
LTL orders received prior to 1:00 pm will ship same day.
Small package orders received prior to 3:00 pm will ship same day.
Regional shipping facility for Charlotte Pipe & Foundry, Elkhart, and Little Giant Pumps.
States include: Texas, Oklahoma, Louisiana, Mississippi, Arkansas, Tennessee, & New Mexico.
96% of orders ship today within our region will be received by our customer next day. We work closely with AFS Logistics and our preferred carriers to meet this goal.
Primary small package shipper is UPS.
Primary LTL carriers are: Saia, Central, and FedEx freight.
Other carriers can be used upon customer request and is being paid freight collect.
Specialty courier services available are local same day service and flatbed service available.
We have pickup (will call) service from 8:00am to 4:30pm, normal service time is 10 minutes.
100% Customer Satisfaction.
Page 16Page 16
Transportation Operation Inventory Control
As customers request for new items increases, Inventory Control needs to work closely with the Customer Service Department to acquire these items as stocking inventory.
Replenishment Reports are run weekly for all 37 product lines.
Reports may be run more frequently as demands require during “peak season.”
Balance of inventory by daily adjustment of Min/Max numbers for stock availability and to keep fill rates near 95%.
Inventory or cycle count product per manufacturers’ requests.
Follow-up with manufacturers on factory backorders to ensure prompt delivery.
Work closely with Customer Service to add items to our inventory as customers request and demand needs to be met.
Page 17Page 17
Order Fulfillment Accuracy
99.1
99.2
99.3
99.4
99.5
99.6
99.7
99.8
99.9
June '11July '11August '11September '11October '11November '11December '11January '12February '12March '12April '12May '12June '12
Page 18Page 18
On Time Delivery
89
90
91
92
93
94
95
96
97
98
June '11July '11August '11September '11October '11November '11December '11January '12February '12March '12April '12May '12June '12
Page 19Page 19
Quality Assurance All shipments are double checked HMC accuracy goal is 99.5%
Sales Order Service Levels Freight orders printed prior to 1:00 pm will ship same day UPS size orders that print prior to 3:00 pm will ship same day Most orders should arrive within 1 day to our customers. We work
closely with AFS Logistics and our preferred carriers to meet this goal
Primary shipping for small packages is UPS Primary LTL carriers are: Central, FedEx, and SAIA (Note: Other
carriers can be used if customer requests and is paying the freight collect)
Primary same day courier services are: Crosstown and Swift (flatbed service available)
Page 20Page 20
Objective:
Provide professional and honorable representation. Deliver a comprehensive package of industry
leading products. Superior service and support.
Hugh M. Cunningham Sr.
1917 - 1984
Page 21Page 21
Vision
To be the leading diversified construction products representative agency championing the preeminent manufacturers in Central North America.
History
The CompanySUPERIORITY OF PRODUCT, SERVICES, PEOPLE, AND "THE PRICELESS INGREDIENT"
For over four decades, the Hugh M. Cunningham Company has supplied first-quality commercial, industrial and residential plumbing and mechanical supplies for the Southwestern United States. This will mark the second time Hugh M. Cunningham has been an agency in New Mexico and El Paso. From 1947 through 1966 Hugh M. Cunningham service this area. It has been 40 years in the making, but we are honored to be back.
But the company is appreciated for more than simple articles of stock and trade. Their recognition is built on "the priceless ingredient", a reputation for honor and integrity.
Founder Hugh M. Cunningham was responsible for this distinction, as well as many innovations in the way manufacturers representatives operate today.
He built the first representative-owned warehouse facility, established educational scholarships, introduced buy / resell arrangements, developed the first architectural sales call program in the industry, and originated many now-standard billing procedures.
Perhaps Hugh Cunningham's greatest contribution was the sense of pride which he passed on to his son, the second generation owner-manager of the company.
David A. Cunningham, son of the founder and a talented businessman in his own right, operates the company today. David and the 100 plus associates serving multiple markets consider it a privilege to represent the premier factories that service the construction trade.
The Hugh M. Cunningham Company is focused on one overriding corporate mission: Marketing, selling, and service.
Mission Statement
Hugh M. Cunningham, Inc., is committed to providing exceptional customer service support to all of our strategic partners, enabling our associates to attain career growth and representing the leading global manufacturers in our industries.
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Focusing on Customer Relationship Management
Concentrating efforts on developing contact database
Going hand in hand with our online marketing efforts is our movement from the analog to the digital age. Gone are the days of sending out hundreds of faxes, hoping they get into the hands of the people most influenced by their contents. Relevant email messages to specific individuals is now our marketing tool.
To help us with this process, we have implemented Customer Relationship Management (CRM) to isolate and target key segments of our audience. This allows us to communicate appropriate and thoughtful marketing information to each of our key focus groups (contractors, distributors, engineers) taking a conservative approach to providing information that is important based on their targeted demographic. All of our communication will work to drive customers to the website, where they can find products and services suited to their needs.
Customer Relationship Management
Page 23Page 23
Key ContactsAlec Cooper, Account Manager, East Texas &Northern Louisiana 972-852-3455
Allen Ruddick, Account Manager, Southern/West Texas El Paso & Southern New Mexico
575-644-7771
Amanda Baker, Regional Marketing Specialist 469-471-2313
Austin Cunningham, Account Manager, Tulsa and North West Arkansas 918-830-0920
Dan Banaszek, Vice President of Distribution 972-852-3401
Dustin Wright, Account Manager, Houston & Texas Gulf Coast 281-830-5006
Jonathan Bunch, Operations Manager 972-852-3493
Lori Zimmer, Customer Service Manager 972-852-3441
Mark Hendricks, Group Manager, Oklahoma Group 405-370-6147
Matt Jones, Account Manager, North Texas 214-641-5552
Philip Marquez, Account Manager, Albuquerque, Northern New Mexico, & Northwest Texas
505-235-1363
Robert Squyres, Account Manager, Southern Louisiana 504-208-0724
Ted Parker, Vice President of Sales 214-862-3344
Tim Truitt, HVAC Group Manager, Central & South Texas 830-822-7828
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