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26th of November E-learning quality – Greek WorkshopPiraeus
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“E-learning Quality in Higher Education”
Amaury LegaitEcole Nationale des Ponts et Chaussées
26th of November E-learning quality – Greek WorkshopPiraeus
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What is e-learing?
“Information and communication technologies,properly used,
contribute to the quality of education and trainingand to Europe’s move
to a knowledge-based society.”
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Quality is at the very heart ofe-learning,as e-learning helps to improve quality of education.
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Quality in higher education.
Bologna-Prague-Berlin-Bergen process
In Berlin (September 2003), the ministers have stressed the importance of quality: “the quality of higher education has proven to be at the heart of the setting up of a European Higher Education Area”.
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E-learning and quality in higher education.
EuropeFrance“Grandes écoles” in LyonEcole Nationale des Ponts et Chaussées
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E-learning and quality in higher education.
Europe
Virtual models of European UniversitiesPLS Ramboll Management (February 04)
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• European Universities are evolving (fast) toward Information and Communication Technologies.• Few (18%) have changed their pedagogies for ICT based pedagogies.• A lot of projects, but few strategic decisions by institutions
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• Changes triggered by life long learning.• Involved in international networks.• Few public-private cooperation.• The primary goal remains an improved quality and efficiency of teaching.
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Proposals:
• Publish best practices.• Define a common quality approach.• Agree on meta data• Solve the intellectual property deadlock.
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The e-learning programme is funding the SIG-DLAE project: Distance Learning Accreditation in Europe
• Achievements of former students are compared to University communication.• Design of e-learning is important.• Quality of e-learning is one topic under consideration.• Management and staff is very important.
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E-learning and quality in higher education.
France: a French programme was started in 2000 for “virtual campuses”.
In 2003, a study was made about quality and its perception by the 21 virtual campuses : www.educnet.education.fr
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Objectives of implementing a quality approach:
• Improve processes• Improve the results of students• Apply for a label
Recommendation
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Method:
Define goalsBe realisticClarifyCommunicate
Action plan:
Collect dateAnalyseDecideEnforce decision
Recommendation
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Goal:
Student’s satisfactionUniversity satisfactionCompanies benefitExternal label
Objectives:
Student’s results New marketsTechnologiesEconomical
Results
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Critical processes:
ProductionDesignTestQuality support
Support processes:
Technical supportTutor’s trainingRegistrationManagement (LMCS)
Results
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E-learning and quality in higher education.
“Grandes écoles” in LyonAGERA has started a quality approach by the definition of indicators.
“Commission du titre d’ingénieur”CTI is redefining is accreditation processes
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E-learning and quality in higher education.
They have 30 to 50 indicators or criteria.
E-learning, the use of ICT, compliance to technological standards are indicators (around 5% of the total evaluation).
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E-learning and quality in higher education.
Ecole Nationale des Ponts et Chaussées
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Pedagogy
1.Public call for pedagogical solution2.Selection of a solution (face to face or
distance)3.Teaching4.Evaluation (including technology and ICT)5. Improvement
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Support activities under review
1.Registration (electronic),2.Mail delivery and answers (including
e-mail),3.Also catering…
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Quality in e-learning is probably like quality in software
Software houses understood the importance of quality when they lost contracts (twenty years ago).
Universities begin to understand the importance of quality in e-learning because students become scarce.
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A common European approach could be a five level “maturity model” (see the CMMI model for software).
Quality of e-learning and quality of teaching are converging as learning and e-learning are merging in generalised blended learning.
